IFB Industries Complaints & Reviews

Bought on 29th aug'15, ifb maxi dryer on line, on ifb site itself; thinking that would be more efficient

Got installed on 19th sep'15, within 2 months of purchase the m/c is dead and not working. Got ticket raised in customer care, followed up for 3-4 weeks to get it resolved.

Again after 3 months dead. Since summer i managed without it until a month back.

24th june made a complaint, one engg came, checked asked for book copy sent. Asked for proof of buying sent. Every date

Hi!

This is regarding the ifb wm tl65rds 6.5 kg (top load) model washing machine, that i bought on 19 december 2015 from harshita electronics in shalimar garden, gzb, up-201005. within a period of 7 months, we have already registered 4 complaints with your customer service. the complaint numbers are as follows:

1) complaint no is 17395220. ifb care will get in touch with you shortly. please call[protected]/ [protected] for updates, quoting ticket no. complaint raised on 13th feb 2016

2) complaint no is 17933736. ifb care will get in touch with you shortly. please call[protected]/ [protected] for updates, quoting ticket no. the complaint raised on 8th june 2016

3) complaint no is 17972020. ifb care will get in touch with you shortly. please call[protected]/ [protected] for updates, quoting ticket no. the complaint raised on 13 june 2016

4) complaint no is 18052274. ifb care will get in touch with you shortly. please call[protected]/ [protected] for updates, quoting ticket no. the complaint raised on 4july (today).

Each time, the service engineer attend our complaints, he does some temporary arrangments. he does not provide any clarity on the reason why this issue is cropping up every now and then, even when asked repeatedly. he gives us some lame explanation of the issue with the power button which was not very convincing.

This simply proves that the model is defective and hence we would need you to replace the same immediately. we cannot tolerate or accept such lethargic attitude from your customer service and service engineers. they simply want to prolong the issue, adding to the woe of the consumer, rather than solving it to their level of satisfaction.

We cannot call your service center every month as we have better things to do. your product was bought to simplify our life and not to complicate it.

Fortunately, our washing machine is still under the warranty/guarantee period otherwise, you would have forced us to take amc for no reasons, and we would have ended up paying more. i wonder if this is the performance your product under guarantee period, what would happen once it expires.

Hopefully, you resolve the issue at the earliest.

A poor consumer
K manoj

I have been allotted a ticket no [protected] which is the third time a ticket no has been allotted however the issue is still unresolved. I have a washing machine - Aqua elena energie 6kg which has not been functioning since April 2016. I strongly believe that the third party service provider is not equipped to handle this issue.

Ticket no [protected]
Wasted my hard earned money on. This. Elite aqua. Sx. Only. Issues it has given us for. So. Long. Making. Noise. Drainage problem. Nuts and bolts getting loose. Motor error. To. Add on. The ifb technicians making us wait. For. Weeks..till now. They have not.come
When we ask.for.replacemnt.they say we will. Get it. Repaired. What's the point of. Warranty. Then? And. Worst services ever from. Ifb. Will. Never recommend them. Again. Hope. The ongoing. Issues get resolved. Friends don't spend money on this ifb machine.

The m/c is not working. If connected to power supply, the main power supply is tripping. Need immediate support to resolve the issue. It looks like there is s short circuit inside the mechine. Due to this if connected to main power supply, the main supply is getting tripped. Similar problem was observed around 4-5 months ago, IFB people came and resolve the issues. Most probably similar attention is required immediately.

Its been only about 2 yrs i am using IFB oven which has got 3years warranty.
It was last month that the oven is not heating up. I had even registered the complaint . Soon one of the technician did contact us but he didnt come yet even when we waited so long. After that i hd contacted both IFB customer care and the branch from which i purchased it for more than 3times. No one showed up. If this takes longer then i think soon the warranty gets over. Please do respond.
Complaint no.:[protected]

When we start the machine smoke started getting and immediately start tumbling instead of first getting water inside. complaint no.[protected] dated 30 june 2016 registered but no one turned up for service. repeatedly requested 4 to 5 times daily on toll free number but of no use. also provided local numbers in goa[protected] &[protected] no one is lifting since 30 june 2016. on 01 july 2016 got from toll free support person the service manager number in goa i. e. mr. shailesh, mobile no.[protected] but he is also not lifting. since last three days even after constant follow up no one responding.

I have been using IFB digital 5.5 kg full automatic washing machine. I was facing some problem during washing. So, I have made a complaint about it on 28 june, 2016. The complaint no is [protected]. Till now no one has come from your service center and I am still facing the problem. So, I cannot use the washing machine and it really gets me into big trouble. I have done AMC(annual maintenance contract) also. I will be very grateful if my problem is solved.
My name is Utpal Majumder. My contact no is (+91)[protected].

We have amc for the washing machine. May 20 it stopped spinning on may 22 we complained for the problem, after so many follow ups few people came they could not fix it and told some part is needed and after few days and again continuous follow up, few other people came 4-5 days later with new parts, still it was not fixed. Again another people came and same happened. Each day i am calling minimum 20 times a days for follow up, most of the time no one takes call and every time they come and not able to fix. We are very very frustrated almost a month it is not working. Worst part is when i call for 20 times, call is getting picked up only once or twice. I am wasting 2 -3 hours daily for just following up. Today when i called again came to know my request was already cancelled. Without fixing the problem how and why request is cancelled. If it is not fixed with in 2 days, i am going to escalate this problem.
I complained earlier too but no actions yet. it is more than a month now.

I got ifb make senorita front door washing machine and the same is under valid amc with ifb authorized service center in kakinada, andhra pradesh.

Complaint lodged with customer care on 11/6/16 but the same was closed on 13/6/16, whereas problem yet to be resolved for want of replacement of motor.

When machine was not in amc during july 2016, at own cost motor got replaced and subsequently amc commenced.This motor was again replaced by ifb service center during february 2016.Again as per ifb technician this motor needs replacement, which is yet to come for the last 19 days there by i have been incurring loss to have my cloths washed through outsourcing and facing great difficulty.

I purchased a woven in 2015 and warranty are for 3 years but they are refuse to repair it. Woven was not working after purchase of 6-7 month and complain so many times but they are demanding money. Attached the communication.

Please go through the complain no[protected] which was lodged on 06/09/2015 and complain no[protected] which was lodged in October 07/10/2015.
It is clearly shows there is manufacturing defect in product and your technician never wants to replace any part without money. If you go through the complain, you know the fact.
Again I lodged a complain for needful action.

Thanks
Jay Kumar

I am a resident of Tirupur and have been using an IFB microwave oven for the last 10 years. I have been facing problems with the product for the last few weeks . I'm not disappointed with the product but the IFB service centre Is irresponsible unreliable and unworthy. I have been trying to get one of their r service engineers to come and check the microwave. After repeated attempts for the past week I have still not received any response nor any suggestion or solution for my problem. They said the service engineer would come last week after repeated calls. Now there is no sign of the service engineer and no response to the phone calls made to the IFB service centre.

From the purchase of machine...no servicing is done by any techinician. we are facing some problem with it...we are getting some smell from that machine..so i request you people..please as fast as possible rectify it. soon we will get a reply from you.
thanking you
with regards
Ch.narasimha rao,
d.no -70-3-36/7,
c.t.colony,
ramanayyapeta,
kakinada(u),
kakinada,
east godavari district
andhra pradesh-530003

Sir, iam manoj jain mob no [protected]
I am using ifb washing machine from past 7 year at this time in amc i have registered a complaint for servicing on 11_06_2016 but without my knowledge the complaint cancelled by local area depot but same worker come at my home for sarvicing & open totel machine. Up to28_06_2016 worker come to home & repair machine on 27 tell us about machine having leakage problem so we want to take back to services center. On 28 he take him to center & in evening a call from mr subhash & laxman about transport charge rs 650/ then i said him why you not to tell us before lifting the machine. Then mr subhash tell us if you pay 650 then we send otherwise not to send you may come & take. His behavior is very inbehavior & very hard voice.
Sir, if i taken machine & amc then why not i pay 650 but as a customer of ifb why not tell first
Sir ple give me the correct solution thanks
Take a stap against mr subhash & laxman

Ifb washing machine not working since mid may. Have called and register the complaint about the same since then. But they seems not at all concerned. Its more then one and a half month the problem has not been rectified. Meanwhile, was sending the cloths to laundry for washing. But, ultimately had to purchase another washing machine.
Planning to move to consumer forum for the same.

Dear sir,
I am an ifb customer since 2006 using many of your appliances. As i am an nri and i use this machine only when i, m here. And i, m not using this machine for last last 3 years. Two months back i came home and am using the machine. Now as i am here i want an amc which was requested thro your call centre on 16/6/16 vide request no.315611. But nobody turned to call me from your service centre. As of today (29/6/16) i had made 3 calls to remind about this request. Every time i call your call centre, they will give a new amc request number. But nothing is happening. Last when i called they had given me a cell number of karthik india (Service person), but they are not responding to my call. Today when i called they had given another number of mr. Suresh kumar ([protected]) and he is also not picking the phone.
I dont have any complaint with my machine as of now and i need to get an amc as i am here for some months. I hope our company is providing a service like amc to support the customer for the goodwill that creates the brand name and the product.
Thanking you,
Aussy (Balachandran)
[protected]

The fully automatic front load washing machine i purchased in july 2015 from m/s. Quilon radio service, kollam in kerala was not working and i lodged a complaint on 08/06/2016 (Complaint no. [protected]). After about 5 days and numerous phone calls one guy turned and after inspection he declared that the power board has been damaged and the replacement will take about 3 days since the spare has to come from the company. After about 5 days, they came with the spare and then they realised they had brought the wrong spares. Again on 16/06, they came back with a fresh spare and after fixing it they told the machine still needed something else for it to start functioning and he will come back with the additional item on the next day. Adding to my headache, they are still to show up with anything that can bring back the machine to life. Now i wonder how i got the idea of purchasing this brand when i am using another brand for the past 8 years without any hassles.

Sir,

My issue is regarding my complaint number at IFB[protected]. I am writing this complaint after my numerous futile calls at IFB customer care.

I must let you know that IFB's after sales service has been utterly unresponsive and irresponsible. The company's sevice man in my city Ajmer is Mr. Ratan Bhatt. I have tried calling him more than 50 times but he never picked my call. I spoke with IFB's Jaipur head Mr. Amit. He assured that work would be done in a day's time. However, nothing has been done till date. Moreover, even he has stopped receiving my call now. If a senior citizen like me has to grind myself to such extent just to get his daily need things working, then its a shame on companies like these. I am inclined to make a complaint as concerns have not been addressed and its been more than 10 days of constant stress while dealing with such issues related with the basic necessities of a household


Regards,
Brijesh Kumar Garg
+91-[protected]
[protected]@gmail.com
IFB ID : 2936361

My complaint regarding my microwave oven, which I purchased from a shop of my locality.I purchased it on 29/07/2014 and within 1 year i.e within guarantee period the PCB was out of order and company replaced it free of cost, quite ok but after one year of replacement the same PCB is again out of order in june 2016 and this time company is ready to replace it with a payment of Rs.2500/.The PCB is not repairable ever it is always be replaceable.So my complaint is that a machine of IFB of which a spare is damaging every year then where is the guarantee that it will not be damaged again after 1 year?I and some of my other family members are also using IFB products like washing machine.microwave oven etc etc for many years.So after that how can we rely on IFB and we will think twice for any recommendation regarding IFB to our friends, relatives.Thank you.

Very disappointed after buying ifb washing machine. Worst ifb service.

We have logged service compliant regarding ifb washing machine complaint since more than 3 months. But we haven't received any repair far far. Only one time an irresponsible service guy visited to see the product and committed to fix the issue an another day with required tools. After that no response from any of the service engineers from ifb customer support team. Every times some one will pick up and say will send the person that day itself. But nothing is happening from these ifb worst customer support for last 3 months.

We are planning to log consumer court complaint

Permanent id no - 4330173

Complaint number :[protected]