IFB Industries Complaints & Reviews

I got ifb make senorita front door washing machine and the same is under valid amc with ifb authorized service center in kakinada, andhra pradesh.

Complaint lodged with customer care on 11/6/16 but the same was closed on 13/6/16, whereas problem yet to be resolved for want of replacement of motor.

When machine was not in amc during july 2016, at own cost motor got replaced and subsequently amc commenced.This motor was again replaced by ifb service center during february 2016.Again as per ifb technician this motor needs replacement, which is yet to come for the last 19 days there by i have been incurring loss to have my cloths washed through outsourcing and facing great difficulty.

I purchased a woven in 2015 and warranty are for 3 years but they are refuse to repair it. Woven was not working after purchase of 6-7 month and complain so many times but they are demanding money. Attached the communication.

Please go through the complain no[protected] which was lodged on 06/09/2015 and complain no[protected] which was lodged in October 07/10/2015.
It is clearly shows there is manufacturing defect in product and your technician never wants to replace any part without money. If you go through the complain, you know the fact.
Again I lodged a complain for needful action.

Thanks
Jay Kumar

I am a resident of Tirupur and have been using an IFB microwave oven for the last 10 years. I have been facing problems with the product for the last few weeks . I'm not disappointed with the product but the IFB service centre Is irresponsible unreliable and unworthy. I have been trying to get one of their r service engineers to come and check the microwave. After repeated attempts for the past week I have still not received any response nor any suggestion or solution for my problem. They said the service engineer would come last week after repeated calls. Now there is no sign of the service engineer and no response to the phone calls made to the IFB service centre.

From the purchase of machine...no servicing is done by any techinician. we are facing some problem with it...we are getting some smell from that machine..so i request you people..please as fast as possible rectify it. soon we will get a reply from you.
thanking you
with regards
Ch.narasimha rao,
d.no -70-3-36/7,
c.t.colony,
ramanayyapeta,
kakinada(u),
kakinada,
east godavari district
andhra pradesh-530003

Sir, iam manoj jain mob no [protected]
I am using ifb washing machine from past 7 year at this time in amc i have registered a complaint for servicing on 11_06_2016 but without my knowledge the complaint cancelled by local area depot but same worker come at my home for sarvicing & open totel machine. Up to28_06_2016 worker come to home & repair machine on 27 tell us about machine having leakage problem so we want to take back to services center. On 28 he take him to center & in evening a call from mr subhash & laxman about transport charge rs 650/ then i said him why you not to tell us before lifting the machine. Then mr subhash tell us if you pay 650 then we send otherwise not to send you may come & take. His behavior is very inbehavior & very hard voice.
Sir, if i taken machine & amc then why not i pay 650 but as a customer of ifb why not tell first
Sir ple give me the correct solution thanks
Take a stap against mr subhash & laxman

Ifb washing machine not working since mid may. Have called and register the complaint about the same since then. But they seems not at all concerned. Its more then one and a half month the problem has not been rectified. Meanwhile, was sending the cloths to laundry for washing. But, ultimately had to purchase another washing machine.
Planning to move to consumer forum for the same.

Dear sir,
I am an ifb customer since 2006 using many of your appliances. As i am an nri and i use this machine only when i, m here. And i, m not using this machine for last last 3 years. Two months back i came home and am using the machine. Now as i am here i want an amc which was requested thro your call centre on 16/6/16 vide request no.315611. But nobody turned to call me from your service centre. As of today (29/6/16) i had made 3 calls to remind about this request. Every time i call your call centre, they will give a new amc request number. But nothing is happening. Last when i called they had given me a cell number of karthik india (Service person), but they are not responding to my call. Today when i called they had given another number of mr. Suresh kumar ([protected]) and he is also not picking the phone.
I dont have any complaint with my machine as of now and i need to get an amc as i am here for some months. I hope our company is providing a service like amc to support the customer for the goodwill that creates the brand name and the product.
Thanking you,
Aussy (Balachandran)
[protected]

The fully automatic front load washing machine i purchased in july 2015 from m/s. Quilon radio service, kollam in kerala was not working and i lodged a complaint on 08/06/2016 (Complaint no. [protected]). After about 5 days and numerous phone calls one guy turned and after inspection he declared that the power board has been damaged and the replacement will take about 3 days since the spare has to come from the company. After about 5 days, they came with the spare and then they realised they had brought the wrong spares. Again on 16/06, they came back with a fresh spare and after fixing it they told the machine still needed something else for it to start functioning and he will come back with the additional item on the next day. Adding to my headache, they are still to show up with anything that can bring back the machine to life. Now i wonder how i got the idea of purchasing this brand when i am using another brand for the past 8 years without any hassles.

Sir,

My issue is regarding my complaint number at IFB[protected]. I am writing this complaint after my numerous futile calls at IFB customer care.

I must let you know that IFB's after sales service has been utterly unresponsive and irresponsible. The company's sevice man in my city Ajmer is Mr. Ratan Bhatt. I have tried calling him more than 50 times but he never picked my call. I spoke with IFB's Jaipur head Mr. Amit. He assured that work would be done in a day's time. However, nothing has been done till date. Moreover, even he has stopped receiving my call now. If a senior citizen like me has to grind myself to such extent just to get his daily need things working, then its a shame on companies like these. I am inclined to make a complaint as concerns have not been addressed and its been more than 10 days of constant stress while dealing with such issues related with the basic necessities of a household


Regards,
Brijesh Kumar Garg
+91-[protected]
[protected]@gmail.com
IFB ID : 2936361

My complaint regarding my microwave oven, which I purchased from a shop of my locality.I purchased it on 29/07/2014 and within 1 year i.e within guarantee period the PCB was out of order and company replaced it free of cost, quite ok but after one year of replacement the same PCB is again out of order in june 2016 and this time company is ready to replace it with a payment of Rs.2500/.The PCB is not repairable ever it is always be replaceable.So my complaint is that a machine of IFB of which a spare is damaging every year then where is the guarantee that it will not be damaged again after 1 year?I and some of my other family members are also using IFB products like washing machine.microwave oven etc etc for many years.So after that how can we rely on IFB and we will think twice for any recommendation regarding IFB to our friends, relatives.Thank you.

Very disappointed after buying ifb washing machine. Worst ifb service.

We have logged service compliant regarding ifb washing machine complaint since more than 3 months. But we haven't received any repair far far. Only one time an irresponsible service guy visited to see the product and committed to fix the issue an another day with required tools. After that no response from any of the service engineers from ifb customer support team. Every times some one will pick up and say will send the person that day itself. But nothing is happening from these ifb worst customer support for last 3 months.

We are planning to log consumer court complaint

Permanent id no - 4330173

Complaint number :[protected]

Guys never buy any IFB product. Poor products, poor customer care services, worst after sales services, untrained technicians.
I purchased a microwave oven in january 2016 and in april it start creating problem. It makes noise whenever i use it regarding this i made a complaint on 10th of may, two days later ifb technician visited and checked the problem, he told me that some parts have to b changed and he is not carrying those parts with him so he will visit two days later after few days i got a message that my complaint is closed and problem is resolved by technician who didnt visited again.
So i again made a complaint but this time what happens is enough for me to never go for any #IFB product in future.
I made a complaint and two days later someone resolved it by sitting at his office without visiting at my home. I thought may be they have any remote device fitted with their product so that they can fix problems by sitting in their offices. For this i talked to their customer care executives but i dnt got any satisfying response. They again made a complaint and told me that this time a senior engineer with a senior employee visit to check my product. Two days later they send a person who in my opinion was a trainee even doesnt know more about ovens. And problem remained same.
Now its arround 10-12 days since their employee visited it completely stopped working and now its nothing more than a big metal box with a door and a light.
Thanks IFB for this finest box...
#IFB - India's Finest Box #IndiasFinestBox

Complaint no. [protected] dated 7th may 2016 was lodged . Complaint was attended by the technicians but not resolved.

Technicians from service center attended and repaired by charging rs.1500/-. But the problem remained.

We were contacted by customer care and an incidence 'e123433' has been generated in your escalation channel system on 15th may 2016.

Mr. Satish/tech/serv. Engg visited on 17th may 2016 and checked the machine. He informed that most probably the problem could be relating to gas or compressor. We requested him to send us an email to g. [protected]@grk.In in this regard, to decide on the matter. However, till now we have not received any mail and no response from the service engg when trying to contact him.
The above matter has been posted under consumer complaints on 20/5/2016 and customer support has been notified about the posted complaint.
A new ticket no [protected] dt 23/5/2016 was given. No technician visited and problem not yet resolved. Mean while mails were sent to [protected]@ifbglobal.com and also called IFB Service Help Line [protected] and explained the matter.
In spite of all above, the complaint is not yet resolved and still we are not able to use IFB Air Conditioner. We are loyal customers of IFB as we are using IFB washing machines for last 20years.
Kindly resolve the matter at the earliest.

I purchased IFB 5 star AC in April 2013 and perhaps bought a mental tension and harassment. After one month of installation its PCB gone out of order, however after enormous pressure and pursuance the dealer get it replaced. Next year its ICs gone out of order and i had to spent rupee 1300/- to auth service center. Now this year it again developed fault and automatically cut after 10-15 minutes of operation and PCB starts blinking persistently. Sorry to say but i am fed up with this AC.

This is with regard to the ticket no raised [protected] on 14th june 2016.

My name is sreeramulu, i have raised a complaint on 14th june 2016. Problem in my ifb washing machine., it is almost 10 days since i raised the complaint, but still the no respond in service center

In case if i do not receive any response from your side, then i will be forced to move this problem ahead legally.

Expecting your speedy action with this regard.

T/r
B. Sreeramulu
[protected]

My client num: 2440378, I have an Elena DX washing machine. I also have AMC. I recently got my timer replaced after constant calling to the customer care. Now there is some problem the water is not draining from the machine. I have again placed a complaint for the technician visit (complaint num: [protected]). They have given me two local contact numbers [protected] and [protected], these number are mostly switched off or if not they wont pick the call. If you cant provide the service kindly let us know so that we wont be using your products any further, it is very embarrassing all the time calling the customer care. Kindly provide the service at the earliest.

My IFB 7 Kg digital washing machine is under AMC and Global agencies chembur mumbai is loking after the services. I lodged a complaint No [protected] on 22/6/16. The complaint was that inbetween the cycle after 15-20 minutes, my whole house electricity is tripped. This happened 3-4 times the previous day and it forced us stop using the machine.
On this complaint, technician Mr Ramnath came to attend and told that the machine is working fine. On telling him that it takes 15-20 minutes to trip he said he does not have time to wait till the entire cycle. He gave his phone number ([protected]) and asked us to call once the machine trips and in the meantime he will be in nearby houses. After 15 minutes, as it tripped, I called him and his answer was surprising. He told he does not have time to come today. And even if he comes he will not be able to find out the problem. This requires detailed evaluation and he will come the next day. It was around 4 PM. I immediately called the service centre and they promised to send him immediately. Despite all this, my machine was not attended. I tried calling service centre again but nobody pickedup.
I have realized that services of IFB are bad because there is no effective complaint portal. The service centres here have the say and company does not take any disciplinary action. My last complaint took 3 weeks to resolve and company did not bother.

My cust id : 1122487 and mob. No. [protected]
I complaint many times to your toll free no. But without visiting to my house your technician closed the complaint. How? When i talked to the technician he asked that if i did not closed the complaint within some days then he will not get the payment for that complaint. If so then are you working for only to get the payment without work? What happens to our complaints and problems? Now i have the minor problem and you are not able to solve it from last one month. If major problem arises then will you take years to solve it? I talked to higher authorities mr. Sanjay singh, he asked me take care within a day but no replay. I asked technician that i talked to mr. Sanjay singh then he said i don't know who is he, if you want you called him and get your problem solved. If such type of the service is there why should we go ifb products?
Hope the problem will solved without moving to consumer court.

Dear sir, i am v. Sivakumar i am using ifb airconditioner, i have registered the complaint against ac on 11th june, 14th june and 18th june for the same complaint no. 17947352, 17959410 and 17977366 respectively.
The service person installed the ac on may month leaving some gap on left side where the copper wire coming outside.
The rat went inside the indoor unit and cut the wires near to the motor.
On 11th june i registered the complaint and the service person came and attend the service they found the wire to be replaced.
On 12th they came again and they tape the wire and started ac.
But the motor was not working and it is not covered under warranty.
I cant understand that the wire outside the motor only cut by the rat and they did the connection after how the motor is not working.
After that many time i tried to contact them they are not responding properly.
I need the immediate action from your side.

My ticket numbers are [protected] and [protected].

Raised the ticket on 18th june.

These two tickets were raised for free servicing of two split acs.

At the time of lodging the complaint informed that the service guy should come within 1 pm for servicing as no body will be available in house after 2 pm.

On 20th june the service guy called at 3:10 pm for coming at the house and i asked him to reschedule the service for 21st june as no one was available in house which was already mentioned in the complaint.

After multiple followups phone calls, no service guy came on 21st june.

The call center guy on the phone does not give specific answers. The 'may be' answer does not help me.

I need a definitive answer by when i will have the free service of my two acs. I have heard of stories of horrible service from ifb from many people, experiencing it now.

Your service guys who answer the phone definitely need training on how to talk to customers.

Will hesitate to go for any ifb products in the future.