IFB Industries Complaints & Reviews

My client num: 2440378, I have an Elena DX washing machine. I also have AMC. I recently got my timer replaced after constant calling to the customer care. Now there is some problem the water is not draining from the machine. I have again placed a complaint for the technician visit (complaint num: [protected]). They have given me two local contact numbers [protected] and [protected], these number are mostly switched off or if not they wont pick...

My IFB 7 Kg digital washing machine is under AMC and Global agencies chembur mumbai is loking after the services. I lodged a complaint No [protected] on 22/6/16. The complaint was that inbetween the cycle after 15-20 minutes, my whole house electricity is tripped. This happened 3-4 times the previous day and it forced us stop using the machine.
On this complaint, technician Mr Ramnath came to attend and told that the machine is working...

My cust id : 1122487 and mob. No. [protected]
I complaint many times to your toll free no. But without visiting to my house your technician closed the complaint. How? When i talked to the technician he asked that if i did not closed the complaint within some days then he will not get the payment for that complaint. If so then are you working for only to get the payment without work? What happens to our complaints and problems? Now i...

Dear sir, i am v. Sivakumar i am using ifb airconditioner, i have registered the complaint against ac on 11th june, 14th june and 18th june for the same complaint no. 17947352, 17959410 and 17977366 respectively.
The service person installed the ac on may month leaving some gap on left side where the copper wire coming outside.
The rat went inside the indoor unit and cut the wires near to the motor.
On 11th june i registered...

My ticket numbers are [protected] and [protected].

Raised the ticket on 18th june.

These two tickets were raised for free servicing of two split acs.

At the time of lodging the complaint informed that the service guy should come within 1 pm for servicing as no body will be available in house after 2 pm.

On 20th june the service guy called at 3:10 pm for coming at the house and i asked...

My ticket number is [protected]

Raised the ticket on 17th june.

After multiple followup phone calls, a service guy came on 20th june. He said that pcb needs to be replaced.

There is no estimated date given by when the pcb will be replaced. I have to call up everytime to find more information. The lady on the phone is very rude, does not give specific anwers. Says the pcb can be replaced may be after...

This is the second time I am facing an issue with your franchisee GRS Solutions, located at No: 392, 14th B Cross, 1st Main Road, Pai Layout, Bengaluru - 560016. Every time I raise a request, they quote an initial price and when they come for servicing and install a spare or an accessory, the price they charge is different from what they quoted initially. And when you point out that their initial quote was lesser, they simply behave rudely...

My complaint is now open for ~4 weeks now with ifb for a cloth dryer that is not working. I have repeatedly called the call center they tell me the agent have closed the complaint citing no response on mobile from our end. After reopening the complaint, everyday, they say someone will call me to address my issues, but till now there is not even a single call from them.

I have follwoung numbers with me:
Vinod - [protected]/1/2;...

I have raised my two complaints to ifb care via toll-free number on june 7th, 2016. They sent service person to visit my home & charged rs.300 for visiting charge & to be resolve within 7 working days. I have tried service person & customer care many times but still now (June 20th, 2016) didn't resolved my complaints.

Please take action for my complaint / ticket as early....

No response to my complaint of my Elite M/C under AMC inspite of registering Complaint&5 followups...Have been assured that some higher up in the Co would call&inform me about the status regarding the parts to be arranged to bring the machine to work at its optimum capacity...Lack of service has put paid the said Machine to its current 'sorry state of affairs....

I'm really disappointed with the service offered by IFB care. Never ever expected this from a reputed brand. I'm damn sure that you guys will loose all your customers if you continue to do so.
I have raised my complaint with respect to the oven that I brought from Unilet a year back stating it is not heating up. The issue is there with you guys from almost 2 months now and I have been calling up every time looking for someone to resolve...

Microwave oven
30sc1
Serial no :[protected]
No response from ifb. Complaint registered 2 months back and several times thereafter. Local ifb dealer and technician visited twice but not able to resolve the issue. Some door switch is required to be changed and that is not available in andhra pradesh. Microwave still non ops. Total unprofessional approach. Not expected from ifb.
Regards
Rajeev shukla...

The chairman
I am located at koperkhairne, navi mumbai

I have been your washing macine user since 1993.
In january 16 i had complained, to which your service agent delight services sent us enginner who opened the timer, the pump. The drum and few other things. Ultimately he reached to a decision that the machine 's pump had gone bad and so it had to be changed. So the next day and second hand pump was brought...

Customer id: 1944256, contact no: [protected], very poor customer care and after service.
Our washing machine is under amc. I have registered a compliant on may 27, the engineer visited mentioned they need to replace part to arrest the noise.
When called to customer care again on june 3, shocked to hear the ticket is closed without our consent. Again registered complaint, escalated to manager and they shared the techinician...

We had called IFB service for a washing machine problem on April 25th. The service personnel (chennai local) came and said that the control board needs to be replaced. As per his suggestion we too AMC so that board can be replaced in 2-3 days. We started calling and enquiring after a week or so. After tens of attempts we were able to get across to them, but they only said that board will come in a couple of days and that they will call back....

I am in Trivandrum, kerala
For the last one month I have been trying to get my micro wave
repaired by IFB. 3 weeks back one person has come and checked.
He told he has to check about spares and gone. No response.
Local agency does not respond. No one gives status of
getting a spare if repair has to be done. In between they
thought it is for washing machine.

My online ticket numbers...

I have purchased an amc worth rs 3920/- having the address anil, krishna bhavan, vallickavu clappana po karunagappally through your authourised service centre tmr systems, rana complex, madanada kollam. But i have not recieved the amc document yet. I contacted the ifb authorised service centre kollam over phone, but they say that they have not recieved the document yet. I suspect that they might have misplaced the same. Could i get a copy...

Date of amc 17/8/2015 to 16/8/2016
Self had amc support from ifb, bathinda
However after transfer from bathinda to hyderabad in may'2016, ifb hyderabad is not providing support for replacing defective motor of ifb machine citing that amc does not exist.

The following icr codes assigned for my id: 10311603, 4426169 and [protected]. I am not sure how to proceed. Despite getting into amc support, ifb is not providing...

I registered my complaint on June 10. The technician visited on June 11. He was in such a hurry that he did not explain what the problem was in detail neither did he give any estimate. I had to call customer care the next day and find out from the local service center about the problem. The PCB needed to be changed. This was on June 11 evening. the local service center person told that the part would be needed to order from the company and...

I have purchased IFB AC just 20 days back. The delivery received on time but the installation person came one day late. The installation was improper which lead to heavy water leakage in bedroom. Then complain process started. The man came after 3 days, make certain alignment but the leakage is not completely stopped. Then cooling effect reduced after 2/3 days. the AC started giving some noise. Complaints are registered but only promises...