IFB Industries Complaints & Reviews

I raised a complaint on the 07/06/2016 regarding my Microwave oven not functioning properly a week after which the service technician came to my place and took the defective piece saying he will bring a new part in a few days and fix it. A month repeated complaints to the customer care and calls to the service manager and branch manager the technician has not come bck nor has to issue been fixed.

I keep getting an excuse as the part is not available, and they it would arrive today and they will come tomorrow and fix it. My Microwave is still under warranty and is around 7 months old maybe a month or 2 more.

the customer care is not even ware as to which center is handling my issue and keep transferring it to other service centers inspite of me explaining to them that a part has been taken away by a technician from HARINIDHI ENTERPRISES from Wilson Garden in bangalore.

The Complaint numbers are [protected] [protected] [protected] all for the same issue.

I am really frustrated with ifb customer service. I own a ifb microwave owen. Their representative was back o[censored]s to take annual maintenance contract and assured that any repairs in future will be taken care by ifb. However when the oven was not hearing anything i complained to them many times. Everytime they assure us that within 24 hrs own complain will be addressed. However each time a new technician visits own home looks at the oven and goes off. Putting us at high risk exposing to so many strangers. Then again i complain the same cycle continues without any action. I want my amc amount to be returned. Really very bad service of ifb.

Comments
Ifb industries customer careverified user
On jul 6, 2016
Verified support

Dear hemant,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

Ifb team.! Report this post
He hemant jain ifb consumee
0 minutes ago

The technican came and repaired your worst product. And two days later. Your product stopped working again and now we are again helpless. I am at work. And mom. Called your machine is not working. Why the hell. You can't replace your product. Why are you looting customers.?..

My ifb washing machine ([protected]@700rpm) is under 2-years amc.inspite of the repeated request to the help line no service persons are attending the machine, the machine is totally out of order and as per engineer that part is out of stock. i contacted through tool free number. approx. 40 -45 time but it is vain. the manager at puducherry is not even attending the calls. i am not able to under stand the reasons for this casual attitude. no higher officials. after undertaking the 2years-amc, ifb service manager (mr. praveen of puduchery branch)/service provider says machine is a old model for which no spare is available. if it is the case what is wrong in refunding the amc amount collected?. i have spent rs:2700/ with a local mechanic to make the machine ready.in fact ifb has to repay the amc amount+rs:2700 and a suitable amount which can not be defined/figured for the mental agony/torture for more than 1 month.

Durairaj from kalpakkam
Ifb complaint no:[protected]
Ifb customer code:1292396.
Regd mobile no:[protected]

My ifb washing machine model elena dx is not working and i've booked a complaint with ifb and my complaint number is [protected]. A technician from adrija solution donnant, 34, ramtanu lahiri sarani, kolkata 700 053 visited my home on 30.06.2016 and said that the drum bearing of the machine and took rs. 345/- as service charge and went back promising to come on the very next day. Since then, their technicians have visited my home on two more days just to look at the machine. I have to say that the only thing they have done till date is just open the back cover and suggest that the drum bearing has to be changed. But they are yet to do anything about it. We are at our wit's end and hope that this complaint will help in solving the problem.

I have purchased ifb ton inverter ac unit from vasant & co coimbatore on 23rd march 2016. Ever since installation the unit is not functioning properly and the service people are unable to diagnose and rectify the problem. This has become a real head ache for me in having gone for a worthless product. A dead investment for rs.40000/=. Umpteen number of calls to their toll free no for service has not yielded positive rectification. Last on june 5th 2016 the service peolpe have taken the pc circuit board of the unit and the same has not been replace till now. Enquiries to the service centre or the area manager are not answered. I am in a very helpless situation after having invested my hard earned savings. Please help me.

I raised a complaint on 17-jul-2016 regarding damage in the drum and electric shock for my washing machine. the complaint number given to me was "[protected]".
The service engineer visited my house, examined the machine and said that the drum has to be replaced. he asked that are we having amc done for this machine,
I replied yes. the service engineer said that the drum will be replaced in two - three days, make sure that the amc document is ready while the drum is available.
After that the service engineer left and he didn't return.

On 30-jul-2016 i called ifb customer service regarding the complaint, they said its closed. i was surprised to hear that the complaint is closed without the issue
Being resolved. then they took another complaint on same day and gave me new complaint number "[protected]". after raising the complaint no service engineer visited
My house. the machine is still under electric shock and drum damaged condition. it's nearly 20-25 days since the complaint is registered.

I request you to help as soon as possible, please.

Replace the drum as promised. resolve the electric shock.inspect the machine thoroughly and replace the items which are under amc and about to get damaged.

I am facing a problem more than 10 days but there is no solution till date.
I lodge the complain on dated 27.06.2016 my complain no. 18016861 the service centre guys visit on next day and told the machine PCB is not working its need to replace till the time parts was not provided by the company to the service centre because the part will come from Goa it will take time. the company services after sales is very poor and worst. I never recommend to other buy IFB product.

We are owning ifb serena sx 5.5 kg washing machine i have registered a complaint from june 2016, till date ie 08 07 2016. till now no one has come from your service centre and i am still facing the problem so i cannot use the washing machine & its really gets me into big trouble i have done AMC also, my mobile # [protected], my name .K.P. HAR INDRAN

I purchased IFB dishwasher from an authorized dealer in Trichy tamilnadu and the product is under warranty. On 6th June we noticed that the display unit was not functioning. We registered a complaint with IFB authorized service center. On 9th June the technician removed the faulty display unit and informed us it will be replaced soon. Till date we did not get the replacement for the faulty unit. We registered another complaint thru toll free...

Customer code: 10401842.
Ever since we purchased this refrigerator we are constantly under pressure. it's not working at all.. kindly send me irfan to solve this problem as he is thoroughly aware about it coz the same error happens everytime.
Take a prompt action as all the food articles have been totally spoiled.
Waiting as ever.
Cell: [protected].

This is in reference to ifb washing machine model no. senator sr. no. wtstr b - 45537 purchased from your company on 25.11.2004 under the customer name of mr. manoj jain in ludhiana (punjab)

-the amc (annual maintainence charges) of the same was bought for last many years and latest one for the same was bought from 11.07.2015 to 11.07.2016 with icr no. 191500 amounting inr 2850.
-a total of inr 16, 250 has been spent by us on the same by us for many years for renewal of amc's.
-all the original copies of the receipts of the latest amc invoice and of the preceding years is available by us for your ready reference.
-on 12.06.2016, we lodged a complaint under the number 701181 to your company for the defect in the machine.
-the representative/technician visited and checked the washing machine and informed us that the drum of the washing machine needs to be replaced.
- he further added that the same is not available in the stock presently and they would reach us and replace as soon as it will be made available.
- the same was promised to be replaced minimum 4 days and maximum in a week.
-after 10 days of no response from the company, a daily follow up was taken from the toll free help line which gave us a hope to be replaced in a day or so.
-after approximately 15 days of the same rigorous follow up but no solution/replacement, contact number of regional officer mr. vikas was provided who informed us that the part (drum) of the same model has been stopped from manufacturing and could not be replaced.

So after approximately of a month follow up and endless calls, we were helpless.
According to the clause mentioned in your amc *the offer and renewal of of this contract is as per the sole discretion of the company and the company has the right of accepting the amc of the product*.

My simple query with the company is that if the part of the washing machine has stopped manufacturing, why was the amc renewed for the product.

This was in-fact the very first time that a major defect in our machine had occurred and no repair/replacement services was provided by your company. the same could have happened an year back and still the amc could have been renewed.
Thus we request the company for one of the following

-get our part replaced and provide us proper maintenance services according to the deed mentioned in amc.
-refund our entire amc amount till date of inr 16250 with interest.

We have even lodged our case to the consumer forum and will be taken up legally if no help/compensation is provided. the same will be highlighted in the social media as we are helpless consumer and we need justice to our commitment/loyalty to our amc charges.

Hoping for a positive reply on the below details.

Mr. manoj jain
503, housefed flats, pakhowal road, ludhiana.
#[protected]
#[protected]
[protected]@gmail.com

Kindly oblige us by doing the same.

I am also facing service issue with IFB machine in bhopal/MP. i have raise request in may 21 tt[protected] and still not get service done .. they dnot care, i have made 02 more request and still they dnot came, once i get call form service guy when i m not @ home he said i m closing TT . suggest not to buy IFB products .. pathetic response in service .. i m just stuck..

We are owning ifb senorita sx washing machine. i have registered a complaint on jan 11th 2016 with ticket number [protected]. the service engineer came and changed the machine drum but still the issue was not resolved when raised a complaint i didnt get any response. the warranty period ended for the machine ended a month back and i got a call from vishaka enterprises (ms. priya) regarding amc.

I insisted them that if my old issue is resolved i'l take amc and they to agreed to it and sent technician (perumal) on 30/5/2016 he replaced the drum once again and still the issue remains same and he said he need to to change rubber sleeve and said we have to pay rs.1000 extra in addition with the amc cost, we agreed to it and he changed the parts and didn't even check the machine's working condition and said issue is solved and he got two check leaves one for amc and one for rubber sleeve. but when i run the machine it started to make more abnormal noise which made me think whether the technician in vishaka enterprises are qualified or not. and their behavior with customer is worst

Next day i made a call to vishaka enterprises and informed priya that the machine started to make abnormal noise after the replacement of parts, she said she will send the technician immediately but no one turned to solve the issue. when ever i called them they started to tell excuses saying silly reason like the technician is on leave bla bla...

After 3 weeks we got a call saying that the cheque given for amc was not accepted by bank and the one given for rubber sleeve is accepted. both the cheques were similar. i said that thank god at least now my issue will solved.

Manager of vishaka enterprise (mr. arul) had a conversation with my parents and said your cheque is bounced you have to pay a fine of rs350. we said the account had enough money and the cheque didnt bounce do you unavailability of money. we had enough amount in account. he didnt listen to it and started speaking harshly. soon i made a call to him and explained about the issue he said he will send an another technician to solve the issue but till date no response. he is not picking up my call.


We have never faced any issues with ifb appliances for the past 18 years. only this time i'm facing these kind of issues and i'm really worried about my machine being damaged by improper service with technician who are not well qualified.

Kindly take a note to solve this issue as soon as possible. and take necessary action against vishaka enterprises for making people regret for going with ifb appliances. they are really spoiling your brand name.

[protected] ticket number.
Here I am. Again wasting my time coz of
this worst company I have come. Across.
Named. Ifb.
The technician comes. After 4 days giving us 48hour time. And my mom is naturally furious as any customer. Would be. My mom told him angrily u r making us wait for so long. Ifb technician Replies in a worst possible way. Madam. Subah se kaam kar raha hu abhi aapko. Thik. Karna hai toh bolo warna jaata hu. Fokat ka hai dimag mat Khao. And leaves the house without checking the machine.

Our IFB-Senator washing machine is under AMC and it developed complaint in the drum during April 2016. Service franchises took complaint but not solved the problem without any reply/feedback. Complaint was registered on line and token no. given were 1102528 dated 30May'16 and [protected] dated 05 July'16. On advise from customer care[protected] contacted Mr.Aneesh, GM (IFB) on 20 May'16, but no action. Subsequent to this, Franchisee-Ideal Group Services, Tripunithura, attempted to replace the drum with some old scrapped drum (removed from some scraped machine) and it was rejected as it fully found rusted and shapeless. Till day no action is taken by IFB and I'm under mental agony and deprived of service from IFB, since April. Please take imddeiate action to replace the drum wit genuine spare part failing which in need to approach the Consumer disputes redressal forum, Ernakulam, Kerala. The worst insult to me IFB is cancelling of my registered complaints without my knowledge. Not rectifying my machine and my problem will take me legal remedy, if not replied within 40 hours from now.

My name is shiv aggarwal kangra (H p) 176001 mobile-[protected] ticket no[protected] id no[protected] complaint on 29 june 2016 my new ifb ac noise problem i lodge my complaint by phone your complaint no-[protected] but no action we are very dispointed by your service please urgent action my complaint and solve my problem with in 24 hours thanx...

Bought on 29th aug'15, ifb maxi dryer on line, on ifb site itself; thinking that would be more efficient

Got installed on 19th sep'15, within 2 months of purchase the m/c is dead and not working. Got ticket raised in customer care, followed up for 3-4 weeks to get it resolved.

Again after 3 months dead. Since summer i managed without it until a month back.

24th june made a complaint, one engg came, checked asked for book copy sent. Asked for proof of buying sent. Every date

Hi!

This is regarding the ifb wm tl65rds 6.5 kg (top load) model washing machine, that i bought on 19 december 2015 from harshita electronics in shalimar garden, gzb, up-201005. within a period of 7 months, we have already registered 4 complaints with your customer service. the complaint numbers are as follows:

1) complaint no is 17395220. ifb care will get in touch with you shortly. please call[protected]/ [protected] for updates, quoting ticket no. complaint raised on 13th feb 2016

2) complaint no is 17933736. ifb care will get in touch with you shortly. please call[protected]/ [protected] for updates, quoting ticket no. the complaint raised on 8th june 2016

3) complaint no is 17972020. ifb care will get in touch with you shortly. please call[protected]/ [protected] for updates, quoting ticket no. the complaint raised on 13 june 2016

4) complaint no is 18052274. ifb care will get in touch with you shortly. please call[protected]/ [protected] for updates, quoting ticket no. the complaint raised on 4july (today).

Each time, the service engineer attend our complaints, he does some temporary arrangments. he does not provide any clarity on the reason why this issue is cropping up every now and then, even when asked repeatedly. he gives us some lame explanation of the issue with the power button which was not very convincing.

This simply proves that the model is defective and hence we would need you to replace the same immediately. we cannot tolerate or accept such lethargic attitude from your customer service and service engineers. they simply want to prolong the issue, adding to the woe of the consumer, rather than solving it to their level of satisfaction.

We cannot call your service center every month as we have better things to do. your product was bought to simplify our life and not to complicate it.

Fortunately, our washing machine is still under the warranty/guarantee period otherwise, you would have forced us to take amc for no reasons, and we would have ended up paying more. i wonder if this is the performance your product under guarantee period, what would happen once it expires.

Hopefully, you resolve the issue at the earliest.

A poor consumer
K manoj

I have been allotted a ticket no [protected] which is the third time a ticket no has been allotted however the issue is still unresolved. I have a washing machine - Aqua elena energie 6kg which has not been functioning since April 2016. I strongly believe that the third party service provider is not equipped to handle this issue.