IFB Industries Complaints & Reviews

Complaint No.17946933
Since 3yrs of purchase of my IFB Eva Vx, no service has been given which is under 4yrs. warranty. When complained my service centre speaks rudely.My service centre Vaishnavi Entp. has been faulting earlier also when I had Supremo with cases of closing my complaints without visiting us or sometimes frauding on our signatures.
Please change our service centre or else make sure that whenever complaint is lodged, we should get the service from the main centre as we have purchased the machine for money with warranty and the company should deliver the same.
Kindly respond back at the earliest.
Nalin Agarwal

Last week, i bought ifb rcg 6.5 top load washing machine from vasanth & co.

Yesterday one guy came from chennai guduvanchery to fit and give demo. He just started machine without any cloth. So machine just started. He was very much interested to sell some additional kind of things. He did not give a good demo.

What problem is, after he went, we tried with some dress. Machine did not wash anything. It just filling water inside.

So i called him, he said, "i am coming". But i am waiting from the yesterday. Also called guduvancherry branch about this issue. They said, "before evening he will come".

Finally my rating on ifb : ifb machine may be good, but service is worst!

Der sir,

Elf has called customer care and taken amc for washing on 8th july 2015 and october 2015 some problem observed in washing machine and attended by ifb service centre. Now since last 20 days i have registered three complaint (Ie 20/05/2016 -[protected], 27/05/[protected], 4/06/2016-[protected]) nobody from service dep. Attended my problem. They cancelled two complaint without coming to my place.

Now every day self is calling to service dep. They are not at all responding
Service center contact no.[protected] and [protected]

M/s. Yashraj is authorized service center for ifb in bharuch, but we faced some problem with them.In april-16 they came first time for free services at my home after purchasing the washing machine. The warranty period is over in may-2016. After completion of the service water was leakage from the pipe at the bottom of the machine. We have called them again & after three visits they were able solve the problem. Also at that we purchased the liquid for washing the clothes & as per them purchasing of min. 3 ltrs liquid is compulsory as per company's policy. We purchased but found later that out of three 2 nos. Of bottle were of expiry date & they have rubbed the mfg. Date.

Now as per discussion with other ifb customers as per their experience when m/s. Yashraj persons come before warranty period, after completion of warranty completion, machine will definitely creates a problem. Also ifb washing machine delaers in bharuch have the same view.

Now as per belief of customer after passing 20 days of completion of waranty period my machine has create a proble. There is some mechanical (Rubbing) sound & smoke came from the machine, but i don't want to repair the machine to m/s. Yashraj.

Hi,

I wanted to bring to your attention that the request which I had raised on 4th of June, 2016 has still not been addressed. The ticket number given to me was [protected].

Till date I am only being promised that I would be getting a technician. Which again is a verbal conversation. But so far, there has been no visit.

I really wanted to understand if this is how you work and have set the value as a firm. I am scared as I currently own three IFB products.

If you really feel customer service is alive send me a email at [protected]@gmail.com. I am really sick and tired reaching out to the customer support representatives (again and again).

Thanks,
Prabhat

I have facing issues in my machine its giving extra noise and washing powder in not consuming by machine. Its working properly
Please look into the issues and respond me.

Some times machine waves continuously. and it stops automatically
Its really pathetic to use that Some times machine waves continuously. and it stops automatically
Its really pathetic to use that Some times machine waves continuously. and it stops automatically
Its really pathetic to use that

Dear Sir/Madam,

I am utterly frustrated with your service and very sorry to say that I have lost complete faith In your company. I own 3 products from IFB. Last year i faced a similar issue with my washing machine which was finally rectified. This year I am being harassed by your service Engineers and Customer care.

My microwave stopped working 15 days back and from that time I have been chasing your guys for It.

Dilip Service Engineer
Mohit Service Engineer

About 5-6 calls to your call centre. spoke to Sanjini, Mehraj, Tulsij and a few other representatives and finally yesterday to your senior manager Srinath. He tried contacting your service center people in Jaipur but was unable to do so. Which I wonder how is it possible that a single person could not be contacted in today's world of fast communication. However he requested me for a day and said would personally make sure my problem is resolved by today.

From morning I have been waiting for someone from IFB to call. Nothing happened so I myself called Srinath to check on whats happening. I have been told by Suresh that Srinath is not in office as he is on leave.

Did Srinath not know he was to be on leave today? Couldn't he have assigned someone else to look into it?

I requested Suresh if he could call Srinath on his mobile and tell him to speak to me. I GET A REPLY THAT HE DOES NOT CARRY A MOBILE!!! Am i here to understand that IFB employees cant afford a mobile phone which even a road side vendor or a daily wage worker has.

This treatment is meted out to me when I have a AMC with you guys.

My only request is I have a medical condition (which your guys are aware of) due to which am unable to take the stress which comes with owning your products. So kindly refund me back my money and let me have some peace of mind.

My ticket number is 17844898. Awaiting your reply.

Regards

Micro oven 30sc3

I have the amc for the above oven from date 9-5-2015 to 8-5-2017.

But on[protected], the local ifb people called me and told me my amc is over and need to renew. So i paid the amc for 2 years, but later found out that my amc is still active.

I got poor response from the local ifb people regarding this. Also they are refusing to answer my phone calls.

Then i mailed to ifb customer service with necessary particulars and even got a reply stating that = we are looking into the matter and will revert shortly - bimal soreng (Ifb customer service). Even after a week there is no response.

What more needs to be done to get this sorted?

I had an issue with my ifb dishwasher for which i do have an amc. When the engineer came home to look into the probme (Complain#: [protected]), i asked the engineer to check a problem with my ifb washing machine. He (Ravi) checked and mentioned that, the bearing and one of the pipes needed to be changed. On may 28th, when he attended to the washing machine to replace the bearing, he mentioned that, the drum needed to be changed. It has been...

Dear sir,
I had purchased an ifb 1.5 ton split air conditioner model no. (Iacs18bf5tp 5 star - 1.5 ton) on 30.03.2014.
Ac is not cooling. So today your ifb team come and saying your ac compresser is not working so your ac compresser is change.
I registered complaint on 07/05/2016
(Comp no.[protected]
O i request you immediately arrang ac compresser and immediately change

Thanks
Mob.[protected]

We have IFB 6ltr fully automatic washing machine from last 4- 5years, We have recently Booked a complain with the ticket no 17899347, inspite of making several calls to Mr Ratan & His Senior Mr Ashok there is No responce from there side, We are really fed up with this machine just after our AMC is being stopped now we have to beg like beggers with Mr Ratan to just come & check our machine, though we want to go with IFB machines but there are service issues, KINDLY CHECK.
You can further check our problems with IFB with this reference Tick 17899347

My IFB was machine got a complaint of not draining water.when we registered a complaint with customer service two technicians came after two days and they said shock absorber need to be replaced and took 3000 RS.After that they never turned up.It is almost two weeks.They avoid my calls and lie that they will do it soon.Such a poor service IFB has got in Mahadevapura, Bangalore.Advice not to purchase IFB, not because of machine quality but the poor service.

Hi, I am using IFB fully automatic Front load washing machine.. From last one year, we are facing so many issues, so I called IFB customer care they sent technicians from universal services and suggested to pay 7000 for three years service contract..I paid money and got that service after one month again problem started and this time, universal service guys are not answering any calls and not attending to provide service
I tried to call them almost 20 times all they do is just ignore my call .Can someone suggest necessary action

Dear ifb team,

My self pawan kumar and i was purchase ifb split ac due to ifb brand value, but i experience that very very poor service from ifb service center, i have logged request many time to customer care and service centre, but no body responding, my ac free service not done from the date of purchasing, last time call receive from jairam ([protected]) for my ac free service but no body comes and when i call that number than receive a lady i think who is customer service executive, she said that "pls send me your address where ac service would be done", i was sent at same time, but today 1 month has gone but no body comes and when i calls to that executive number than no body pick my phone, and you customer care number[protected] is not getting connect from long time pls confirm that...

Is this my fault that i was purchase ac from ifb,

Very very poor bad service.


Pls help...


I am totally fad up from your poor service,

I got a Ifb dishwasher 2 years back and the panel is not working . It's more than a month since I placed a complaint asking for service the Ifb customer service is so poor and worst and highly disappointing that they never came to help with this issue, I reached out offce nd gave our dishwasher to get it repaired and calling on a daily basis and they do not bother to respond if they have started working on it too, , I have lg products at home and never felt any issue with those products even if issue raised service from lg was good. Despite several warning from my friends on poor Ifb service I went ahead and got the Ifb dishwasher .. Now I deeply regret buying Ifb product . Highly disappointing service with no response at all.. Can someone look into this and respond.my mail ID is [protected]@gmail.com

I purchased one above set from udaya agencies kazhakkuttom, trivandrun dt. On 13/04/2009. I registered a complaint about increasing of sound on spin mode in the month of february 2016. Afterwards i reminded so many times to call centre and your service centre also. Unfortunately no action was taken so far. Now i am not in a position to use it.
Please take necessary action to get it repaired. A m c is also covered.
Thanks
Gnaneswaran

Dear sir,
I had purchased an ifb 1.5 t split air conditioner on 10.06.2015 fromyadav el. Rawatbhata, rajasthan-323307. Ac is not cooling. I registered complaint on 28/05/2016 (Comp no.[protected] on toll free no. & have made 3 reminders. R care and also to the shop keeper on 20.05.2016 and reminded on 21.05.16 but the same has not been attended till date.

Is the company waiting for expiry of warranty.

Hi,

IFB ID NO : 2454035
I had Complaint in your customer care call center no regarding washing machine Complaint& service center technician person, several times.
After that i Informed ASM and RSM (Rotn) also but both were not taken any actions, about my complaint.
*very pathetic.
*Very very worst service
*worst service center and executives (unethical employees un qualified employees )
*Irresponsible Managers.

Regards
Thiagarajan.M

I have given my ifb washing machine for repair from past 2 month. Every 15 days they get the machine and it is not properly serviced inspite of repeated complaints for 3 time it is not done. The worst part is that the people who come to deliver speak rudely and in rough language even if it is there mistake. So i request not to go for ifb product because of it worst service. And i[censored] give for service see to it that the product which they have promised you for replacement is genuine or not because they charge you very high but they don't give. I have very bad experience and i will never go further for any ifb product. Girish [protected]

This is a complaint against ifb señorita sx 6 kg front loading washing machine that i had purchased in feb’12.
I usually operate the machine after 6 pm after returning from office. On 3.6.16 i programmed it for 1 hr 52 minute wash cycle. I saw it running when the time left was 25 minutes. There was no alarm/beep/noise or any other sound to indicate any malfunctioning of the machine. When i opened the bathroom door after 10 minutes, to my utter shock and surprise, a thick smoke was coming out from all sides of the washing machine. There was also bad burning smell all over the place. I immediately switched the main power supply off and turned off the machine knob.
It is incredibly frightening to think that had i not come in time, this could have turned into an ugly fire accident.
After an investigation by your service engineer it is reported that the smoke could be due to some electrical fault/short circuit in the panel which meant the machine didn’t trigger an mcb trip in case of short circuit.
This is a matter of grave concern as it could have easily turned into a mishappening as my old mother in law who is unable to move on her own was sleeping in the attached room. I expect the company higher ups to intervene and get a thorough investigation done into the matter. It is some manufacturing defect due to which the machine did not trigger an mcb trip and power-cut off. You are requested to immediately send your able service engineer for repairing/replacing the faulty part as it is company’s fault which could have resulted in major loss to me.