IFB Industries Complaints & Reviews

With reference to above i had lodged a complaint on 4/5/16.
Ifb’s franchise had sent their mechanic on 5/5/16 @ 5.45 p.M. And replaced the spare part.
Ms. Preeti, claiming to be from ifb, had called me on 6/5/16 @12.30 p.M. To find out if the
Problem was solved. I told her that i will come to know after i operate the machine tomorrow
And so requested her to check with me same time tomorrow. I asked her why they did not do
Their job without waiting for my complaint on 4/5/16. Ms. Preeti said that spares were not available.
I told her that she was lying because if you see my complaint their technician had called me on 30th april
@ 5 p.M. To find out if he could come and replace the part. Again as i had stated in the complaint there
Was no water supply and so i had asked him to come on 2/5/16 @ 9.30 a.M. As ms. Preeti had no defence, she
Started shouting at me. I told her that it was indecent behaviour to shout at anybody let alone a customer.
Then ms. Preeti hung the phone on me! In india even mnc’s do that, i suppose! Did i make a
Mistake of buying an ifb item?

I have direct drive model of front load washing machine, from past two months i m facing leakage in the door while washing.As it is in warranty period i have complain many times to m/s vision marketing, bathinda, but there is no response from their side. After that, i have complaint three times on ifb toll free nos., but sorry, same is there. Tell me what should i do???

I had lodged this complaint on 25 april and we are on 4 may, my problem has not been resolved.
The complaint is that the wm gets stuck in between.
Technician mr. Sharma had come on or around 28 april.
After inspecting the machine he said that one card has got to be changed.
He said that my machine was under amc and hence the change would not attract any payment. He further said (Which in other countries tantamount to promise from my own experience!) he would come back with the spare part in two days.
On 30 april another guy whose name i don't remember, called me around 5 p.M. To find out if he could come then. During conversation he stated that mr. Sharma did not know what or where the problem was and also he would like to come when there is water supply. I told him that i live in bombay/thane (Maharashtra) and there was no 24 hours water supply for us.
Accordingly he agreed / promised / said to come on monday, 2 may 2016 at 9.30 a.M.
Rest is history.

With referance to complent no [protected], i would like to submit that, washing machine door with glass panel/door is unable to sustaine wt. of glass And due to glass wt. door hinges which are fixed in fiber body gets damage.so even after repair it gets damage soon and problem remains.It is not due to faulty use as your tecnician say.Also not consumer fault so chainge your design and use fiber glass instead of glass. Till that in warranty period give free replacement of fiber door to me whenever it gets damage.

My customer id #1072614, i did purchase ifb frond load washing machine “model : elena dx – 5.5 kg” on 08/09/2008.

Since march 2013 onwards till today we did raise 6 complaints and 5 no’s of get solved (With full payment after warranty period. (Ticket no’s 10338231, 10347992, 10365299, 11399116, [protected]). By thrissur ifb service team.

I like highlight one on my 5 the compliant (Ticket # [protected]) at 01/02/2016, the part was not available in the service center, delayed the service and service technician replaced the part, after that water leaking issue not solved and he re visited with same ticket no and replace another part and he forced to me to get amc (Annual maintenance contract) is it part your business??? And after two months on 13/04/2016 machine drum get damaged!!! Why he could not identify this issue on february service time (As he visited more than two times). These observations made me to force to believe that either the service technician did not check fully the machine, just solve what he seen (That way he revisited to replace second part) or he may seen & ignore it, to get ams from customers or another service ticket.

Regarding the last compliant (Ticket no: [protected]) raised on 13/04/2016 at 17.53 hrs. After two days the service technician visited, checked and told me that need to replace drum and it costs rs 5000/-, as we required washing machine essential service in my home, i did agree to buy and go head to order. When i called the service center they assured by next week would get it replaced. Till today (3 weeks completed) i did get service from ifb service team

As an ifb customer i would like answers of following questions

1. Is it common, after completed warranty period the machine starts giving problems frequently??? If the answer “yes” means as customer i should say the your product and service not satisfying customers


2. Are you instructed your service centers to keep essential spares with them to provide immediate service to customers??? Or if spare not available make arrangements gets soon??? Because in my experience when i called thrissur service center, very poor response, i need to remind them frequently & the answer i am getting “may be next will order by cochin office, may be get” like reply’s


3. Are all the service centers & technicians are interested to make business by getting amc or frequent service ticket no”s


I am expecting your immediate actions and recommendations to keep customers with ifb and do good business.


Regards

Adv. Bindu rajan

Customer id #1072614

Bought new IFB washing machine Oct 2015, washing machine motor affected during Flood on Dec 1st, 2015. they told its not covered in warranty.

We have complained about change of motor in the month of December 2015.
Logged Many tickets, still poor response from IFB authorised service centre chennai, Ekkathungal .

Till now Motor replacement not done yet.

My IFB Washing Machine Digital 7KG in Annual Maintanance but since 1 Year my Washing Machine is out of order many time we complain this but my Washing Machine is NOT rectify till today. All times ask so many reason i.e parts are not available, technician are not available and so on.
My IFB Customer ID - 3638845
My mobile no - [protected]
please help me I am mentally harassment since one year.
Receving challan no. 817677 dt. 30/05/2015 Amount Rs.8090 for AMC 2YEARS

With due respect and diligence i have been associated with ifb as a customer past 3 years but it is really disappointing to write an email for the service provided by the brand with which i have been associated longtime.
Here is the details which now leads me to reach out and complaint the support team- in the month of february we lodged a complaint for getting our washing machine rectified for which the engineer turned up to our home after many follow ups thereafter on investigation of the damages in the machine it was told that parts are unavailable and will be requested from the main centre.
This acquiring itself took almost two months that too after follow ups, as in april our machine was finally took for service.
But the agony does not stop here as again on follow ups it was told that some more parts are still to be acquired which will take another 10days (Which was even not a sure timeframe as always ).
I request you to please speed up on this as i do not want to have my machine out for another month or two.
I am really dissatisfied for no communication on the delays and not even on the status by the service centre, indeed they have lost the customer satisfaction.
I hope that this would be addressed at the earliest and i can continue using the appliance bought from ifb for my family's comfort.
Waiting for a quick and positive response.

The customer name is s.Arunkumar and the id is 114074.
I own a ifb front loading washing machine. Its under amc with ifb. The machine emitted noises and vibrated. A complaint was made on[protected] ticket no [protected]). There was no response through a visit or a call. I was informed that the complaint has been closed as 'door locked'. (This was false and no attempt was made to call us if they found the door locked). Again i made a complaint on[protected] ticket no [protected]).
After a good delay, a service person attended. He handled the machine roughly and broke the top plastic cover . He claimed that there is a hose gone bad and we have to also pay for the top cover ( which he broke). The estimate was to be well over rs. 2500. No attempt was made to make the machine functional. He advised to run the machine as earlier. After he left, the machine did not hold the water and the whole room was flooded. He did not turn back as promised. Again i learnt that the complaint was closed as 'cancelled'.
As advised by the customer service i tried to contact the regional manager and the area in-charge . The calls / sms were no attended to. I booked another complaint on[protected] ticket no [protected]). I also caught hold of the area in-charge and was informed that he will take up further is we agree for the payments in addition to the amc. There was no dispute on further payments and i told him to attend the repair. He reluctantly assures to come after three days.
My grievances / questions are :
1.The ifb has collected the amc amount in advance. Dont they have a responsibility to attend the repairs?
2. Even after nearly two months my machine is lying idle. Who will bear my expenses on washing the clothes through others?
3. How does the company accept closing of complaints at the whims and fancies of the service person with bogus remarks like as 'door locked', 'cancelled' etc. ?
4. Are the customers to pay for the damages done by the service person through rough handling?
5. Why not there be a phone call or sms as to the status of the complaint? Why should the customer beg the service person or the supervisory official for the current status?
6. Are the phones provided to the service persons or the supervisory officials for their personal use and are they not for attending to the calls of the customers?
7. Lastly, will my machine ever be serviced, if yes, after exploiting how much more money as additional expenses?

Complain lodged on 16th apr.'16 both by email and by phone. Generated ticket no [protected] dt. 16.04.2016. Mechanic came on 19th. Without opening the lid or going through the detail investigation he simply pushed button randomly and suddenly the machine started functioning. He told me that this was perhaps happened due to limescale and also suggested not to use the detergent powder . He was very much interested to sale the ifb limescale remover & liquid ifb detergent rather to detect the problems in the machine. He poured one packet of limescale remover and told me that the machine will be cleaned and stopped after washing. He left my house after sale of two packets limescale cleaner and one bottle of ifb liquid detergent but after about 30 minutes the machine stopped functioning. I immediately call back the mechanic who told me that he will come on the next day. On 20th he again came along with an assistant and opened the lid and after investigation he told me that circuit has been damaged which has to be replaced which actually he apprehended on the 19th without going through any investigation. I told him that as i am an aged person of about 66 years old and my wife has been suffering from acute osteoarthritis please do it immediately as the service of washing machine is absolutely necessary. Till date nothing has been initiated except generating a new ticket no [protected] dt 28th apr'16 when i contacted your customer care deptt. I do not come to understand how long i shall have to wait . Is it customer service? You are very much reluctant to solve the problems . As the reasonable time has already been elapsed please look into the matter and arrange accordingly.

Hi I own frontload washing machine of IFB. I have purchased it year ago. There are problems in machine. Clothes are getting tore out. I have raised complaint in September 2015. My compliant number is [protected]. Your technician came and replaced the washing drum of machine still problems do exist. We need proper solution for it. I want company to follow up the complaint request and do the needful as soon as possible. Replacement of necessary items should be done in time. Waiting for your reply.

Sir,
I am from kalif nagar, pudukkottai. I register a complaint on 12th April through the technician Gopalakrishnan. He had taken the washing machine board to the office. I am calling continuously to the office two days once. They are telling this and that reasons. Till today 28th April I haven't yet received my board. Please do the needful as soon as possible.
Contact no [protected]
Name AZANA.A

Date: 28.04.2016

Sir,

I have purchased ifb washing machine (Model: admiral 8012w id no: 3610444) last five years back. It was running good but just one month back there was a problem in the motor. We have located the machine in tracon export services pvt. Ltd, 56, swaminathapuram, 3rd cross, karur district, tamil nadu. I am contacting the following persons every day, more than the past 18 days. One person of mr. Vijay has come 15 days back and told that we will replace the motor within a week time. So far no one has come and attend the complaint. Further in this connection i am contacting the following persons daily.

Mr. Suresh - manager ifb service centre, karur, tamil nadu - cell no.[protected]
Mr. Arun - cell no.[protected].

Further i am contacting over land line phone also bearing no.[protected]. But either one ms. Asha (Or) ms. Priya attended the phone. But no fruit full result has come.

Kindly advise the concerned to attend the complaint immediately.

Thank you.

My address:

S. Vijaya,
56, swaminatha puram,
3rd cross,
Karur district. Tamil nadu.
Mob no: [protected]

Hi,

I have raised complaint ([protected]) on 25th April, until now no body responded to me. This happened earlier also. After so much of call up, IFB guys didn't turned up. Your service is really pathetic.
I am regretting myself why I have purchased washing machine from IFB. Very very poor service. If you are not able to service the customer, please shut your company.

Thanks,
Sudheer.

The above equipment was purchased along with a dish washer on 15/7/15 from sri vijayalakshmi enterprises operating from 227/4, narayanapillai street, shivajainagar bangalore - 560001, phone[protected].

The item became unserviceable after 2 months o[censored]se and was given for repair to the above agency, which was repaired and returned. However the equipment became defective after a week again well within the warranty period. This time the agency rep refused to take the item and said the item will be repaired once only, which was not specified in the warranty during purchase. A talk with the area manager mr santosh ( phone- [protected]) resulted in negative response from the beginning with a rude attitude, disconnecting phone abruptly. However they accepted the item saying decision to repair is not with them.

There was no response from agency for over three weeks. Finally on calling them they responded by saying that the item to be collected unrepaired without giving any valid reason and nothing in writing.

I being defence personal is a regular user of your product, but this attitude of service is being experienced for first time and totally disappointed by your firm for such a minor item, which may effect your reputation by insensitive service dealers.

Regards
Capt g natarajan

Sir,
I am a customer of ifb washing machine. After a long run my machine is not working. I call coustmer care centre and after 2 days a technician came and check and he said board(panel)is complaint. Then after 3 days two technicians came to install another board, it is also not working. And they suggested me to take amc and I given Rs2826. Till this time any one to come.

Hide quoted text
[protected] Forwarded message[protected]
From: "sureshbabu kr"
Date: 26-Apr-2016 17:36
Subject: service not available
To:
Cc:

Sir,
I am a customer of ifb washing machine. After a long run my machine is not working. I call coustmer care centre and after 2 days a technician came and check and he said board(panel)is complaint. Then after 3 days two technicians came to install another board, it is also not working. And they suggested me to take amc and I given Rs2826. Till this time any one to come.

IFB service is not yet all good. I large complaint on 25-mar-2016. Almost one month completed IFB team not able attend to resolve the issue and very poor worst response. I taken AMC also but no one is reacting to the calls and not able to resolve the issues Especially in Bangalore. I suggest not take AMC in Bangalore for any service. It's waste of money. I spoken with Local team and Customer care also but no use. without closing the issue simply closing Issue tickets.

I've an issue with the Spin function of my washing machine and I launched a complaint on 24th April. I was told that the complaint will be resolved in 24hrs.
We are on 27th April but I've not even received a call from the technician.
Please see to it that somebody is assigned to address the complaint and the same in resolved in 24 hrs.
Complaint No: [protected]

I am in tirupur. I hv ifb washing machine model elena dx /5.5 kg is not working few days towards door closer problem. I called to ifb service center from april 5th to apr 25 . But no response from their.Pls support to me.
Thanks
Murugesan. P
[protected]

Dear sir,

We are deeply frustrated regarding your customer care service, as i have raised a compliant that our washing machine is not working for past ten days. Below i have listed ticket numbers
Date: 1/4/2016, your ticket no. Is [protected]. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.
Date: 10/4/2016, your ticket no. Is [protected]. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.
Date: 22/4/2016, your ticket no. Is [protected]. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.

It really horrible that you people claim yourself as leading provider in this segment but is this the way to address that a customer rise and waiting for nearly 20 days.
Please you people didn’t take immediate action and get resolve this problem, sure will defame you brand through social media which i am not willing to do intestinally. Hope you people understand.
Also i have to mention one more point about the ifb customer care agent in our area mrs. Mageshwari at gandhi nagar, redhills, and chennai 600052. She really making your brand spoil among the people over there by not responding the technical queries and asking to go for some other brand.
So you people having such a kind of people to do the customer care service.
Will give you guy’s couple of days to take action against my complaint else sure will spread this kind of stuff in social media network. I didn’t have intention to threaten but if you people force i will do this.
Hope this issue will end in good note.

Thanks
K. Thirupathi rajan
+91-[protected]
[protected]