It’s a matter of great regret that having been of Washing Machine, Dishwasher, Microwave Oven from IFB I have been suffering a lot with IFB after sale service. I indeed utter dissatisfy with IFB services.
I purchased Microwave oven Model no.MWO30SRC1 on 31.08.2009 from 14, Taratala, Kolkata-700088. In the year Sep, 2014, Microwave Oven was found faulty(only heating problem). I booked a complaint and a person viz Ranjan Pramanik visited my residence and instead of finding out the problems he was more interested to market and sale out his products for maintenance of Microwave Oven. I reluctant to get repaired from him and I contacted directly to IFB office next day. One person has come and changed the magnatone at a cost of Rs.2596/= on 09.09.2014.
Once again the above Microwave oven starts malfunctioning on 07.03.2016 and I booked a complaint ( no.[protected] on 07.03.2016). The same person Mr. Ranjan Pramanik was sent on 09.03.2016 and I was indeed afraid to get examined the Microwave Oven by the said person. Still I trust and let him go into check.
In fact, the Microwave Oven was working properly except heating problem before his coming. But I saw the person once again starts marketing his products and really found to have been a unskilled engineer who was aimlessly finding the problems(I doubt whether the person really equipped). After his rearrangement of something inside the Oven, fuses were gone off and he suggested that cost of repairing would be around Rs.1000/= to replace diode, capacitor, fuse etc. But suddenly he told that he would once again put a check and Oven might be working and I need not to bear any extra cost except service charge. But I astonished that smoke was coming out from the oven since the magnatone was burnt while further checking was made.
Now he told that maganatone also to be replaced in addition to the above spares mentioned earlier and the total cost would be around Rs.3500/=.
Even after that he has taken his service charge for Rs.229/= and went out.
Immediately after the person went out, I made a call to Mr. Anup Goel, Mob [protected]. I told the entire things so happened and he assured that he would send a person on the next day to visit my residence.
Alas! Neither he neither sends any person nor responded my phone calls on the subsequent days.
Under the above the state of facts, I would like to lay before you why such un/semi skilled person is being sent to the customer’s premises when he is not at all capable to handle the problems rather he damages spares further and that too at the cost of customer’s money.
I would therefore request you kindly to look into the matter and also arrange to rectify the Oven without effecting any extra cost resulting due to wrong handling by your un/semi skilled engineer.
Apr 11, 2016
Complaint marked as Resolved On 29.03.2016 a lady representative from IFB has called over phone(+913330489297) and listened the facts. After listening she assured me to send an engineer from IFB itself. After two days an engineer came to my residence and once again only from authorized service center at New Alipore. The ‘skilled’ engineer after being informed all past experiences of us, tried to switch on the Microwave and the fuse was not only got detached but also the display panel went off. The engineer simply plugged-off the Microwave and went out.
Once again, one engineer (Rehaman, Mob : +917407956866) came from IFB on 2/4/2016. He, after inspection, told that two fuse, capacitor, diode and touch panel(Keypad) are to be replaced so that the Microwave would start functioning. But no need to change the magnatone (which was declared faulty by the earlier visiting engineer Mr Ranjan Pramanik) since it is working properly.
Now I would like to lay before the authority, that I logged complaint (ticket no.1102042267) that the Microwave stopped heating only. No other problem was there except heating problem before attended by the service engineers.
I was told over phone from IFB (officer-in-charge of service department probably) to pay for the damaged parts and also was told that damage could have been occurred while testing was carried on by the engineer. I deadly opposed saying that any test causing damage of spare parts should not be done at the cost of Customer. Thus, Company must replace all the spares that are deliberately damaged due to unskilled ability of the engineers while testing was carried on.
After a lot of arguments, IFB now decided to replace only fuse at their cost and all other spares(i.e. touch panel which was perfectly working, diode, capacitor etc) would have to be borne by me only.
In the light of the above stated facts, I would like to have full justice from IFB authority and further request to repair the Microwave at the earliest without affecting any extra cost towards customer.
IFB Industries customer support has been notified about the posted complaint.
I am very happy with the service provided by IFB-Franchise-Co founder, because of her, I believe my technical complaint got rectified and confident that my future issue will be taken care of.
Still I am not happy with the response from IFB -Area Service Manager and state incharge, who were not responding, responded to my phone calls when I was in need. Request you to rectify this customer handling issue of IFB-executives.