IFB Industries Complaints & Reviews

Elena aqua vx[protected]

My original complaint in the last week of october 2015 and subsequent complaint in the 1st week of january 2016 remain unresolved - i am shocked and surprised how come a world renowned consumer appliances company like ifb can keep a ticket open for more than 5 months for a small problem like door replacement.

It is pain talking to thier customer care executives who always keep us asking case history from only from us as if they are totally uninformed - they just asign tickets to the nearby service centers.

The service center assigned for me- kailash entrrprises, valasaravakkam, chennai who does not care resolving my problem. Thier service engineer who visited only once(3rd week of february) have not even touched the machine but assured coming back next day with door - i am still waiting for him with door! When contacted again ms. Raji of kailash enterprises assured me the door would be next monday that did not happen. When contacted again she assured me her manager who is busy that time will contact me in 10 minutes time - i am still waiting for that busiest manager to contact a customer who is suffering with thier product for more than 5 months!!

I have all the audio recordings of my interactions with ifb and i can produce them to prove the irresponsive attitude of ifb customer care. I am raising this complaint at this forum in anticipation that some one in ifb will take an appropriate step in making thier product usable to thier customer who purchased this with lot of trust and reliability.

I've bought a microwave oven model 25dgsc1 around 4 months ago.
I've reported complaints many times in last 2 month but no effective action is taken by ifb customer service.
Complaint details:
1. Complaint no.: 17364038, i complaint it on 6th of feb 2016. A person came to visit and found the issue in microwave oven and he told to send a sr. Technical person to visit.
Later, i found that no response taken for a week then i complaint again and they provided few contact details to confirm my complaint status.
Here, my complaint has been closed for no means.

Finally, a chef has been sent to verify the issue and he told that he will forward the issue and resolve the problem of oven as soon as possible.

Now, none of contact details or chef responding to my calls and no response from their side.

2. Complaint no.: 17457149, as i found that my first complaint is closed for no means and without verifying by me. I asked to generate another complaint.
I informed all the above details to the customer service person and he provided new contact details to me.
Again, there is no response for this complaint at all.

I have purchased a split ac make ifb from chandigarh, but i am not satisfied with its indoor unit.The working sound of this appliance is too much that i cant even tolerate it . Company mechanics have already visited my home and they told me that the motor has to be replaced but they didnt contact us later on .I have already submitted complaints many times on their customer care number but they didnt solve the problem . Kindly approach my query to this company.

Hi, I have purchased a washing machine one month ago. Now facing issue of water leackge from bottom of it and after complaint a technician visied and fix by applying the M-Seal on it. This happened twis till this time .

I need a parmamnent solution for fir this.
Is this the company standard to resolve the problem with new machines ?? This is really a big question mark on brand value .

Thanks
Atul
[protected]

I'm from North Chennai, having a very good IFB washing machine. Due to some problems in electronic board I raised a compliant with the customer care. Without attending the case, I received a message as resolved. Then again I raised a ticket, and now I'm begging with the company technician. He has the board in hand and not ready to pick our calls and making his friends to respond our calls. Even the customer care center is so supportive with him. Then only I realized that the IFB industry in collaboration with Hienrich Schmid AG has no SOP's or code of ethics. Cheap behavior for the good product. May the company concentrate bit on micro-management.

I have given compliant on[protected], & my complaint no:-[protected]. Till now no technician came to my house. Every day I am calling you but no response. I request IFB service manager & local IFB also but no response. I'm vexed. Now I am having only one option, that is to go to the consumer court against IFB service. My machine is under warranty also . I bought this machine in the name of Durai I Vasanth&co, in chennai on[protected]& bill no:-[protected].pls take action and do solve my problem

I have raised a complaint of 12.03.2016 (Complaint no.-[protected]). The call center promised for service within 48 hrs but till 17th no one came. Till then we tired call center, service center and branch manager (Shanmuga) for several times but the call will go with no response or with promise that the service will be provided immediately. Then on i contacted ifb-area service manager (Gopal) on 16th evening and he assured they will attend the complaint immediately by 117th. But again till 17th afternoon no one came and by after follow-up with asm-ifb, person visited my house by evening for two minutes and left. Ultimately only by 18.03.2016 the washing machine got repaired.

But because of poor quality repair service, the washing machine again got same fault by 29.03.2016 and raised a complaint via no. [protected]. This time call center promised for attention within 25 hrs. As the complaint is repeat in nature. Till now no one has visited to repair the washing machine and after two days of try. Meanwhile the call center just kept promising that the issue will be escalated and quicker service will be given and provided tn- manager's landline no. ([protected]); in-which no one responded till now. Just few minutes back mr. Gopal (Asm-ifb) attended the phone and assured that the complaint will be attended today.
Such as the poor service and repair quality of ifb.

The most irritant one is that the call from a customer is not been attended by manufacture’s for two days and call center is not willing to share any higher official’s contact no to escalate the issue. Also during 18.03.2016 attention, without informing my spouse, they billed for amc and went. Now even after the machine is covered under amc, the response is very poor.

I have made a complaint on 19/03/2016 regarding the problem with the machine, I have been making several calls to the toll free numbers and to the local numbers provided by them also for resolution of the problem. Response is very poor and many times they do not pick the phone. I did not get any response to my messages also. Every time I get standard reply that the issue will be resolved very next day, but the day it is not happening. I do not understand what kind of international service they are giving to the customers?

Sir i have complainted so many times but my complaint not solve till today for the past one month by your customer service also i have made a complaint and since 20 times i have called your toll free number he is told ok but not completed repair my washing machine. my complaint numbers [protected], [protected] and other numbers also there. So I request u sir please response my complaint and I have also called Murugan, and jagan these people also not responded. so please respond immediatly. I bought my washing machine few months back only.very worst product and customer service

Complaint number : [protected] & [protected]

( AMC no : 0024638)

Even after raising continuous complaints, I have received no response from your side regarding the issue of the washing machine. I have called the customer care several times and they kept on giving reasons and accepted to send the service person every time I called.

I have informed that I am ready to pay for the motor which do not cover under AMC still there is no action taken from your side in sending the service person.

This is really annoying to accept such reaction from your company.

Requesting you once again to resolve the issue as soon as possible and send the service person for immediate action.

In case if I do not receive any response from your side, then I will be forced to move this problem ahead legally.

Expecting your speedy action with this regard.

T/R
Suresh babu reddy
[protected]...

This is regarding my complaint number [protected] that was raised on 13 March 2016. Without even providing a resolution for the problem, the complaint was closed and when we try to reach out again to check the status, IFB creates a new request (# [protected]). This is not the first time that we face this issue.. Everytime there is a repair work we go though this ordeal. Just because of their pathetic customer service, I am planning to change my Washing machine to some other brand. The only interest of the service guys was to sell AMC and other related products to the consumers. Request the concerns to look into this issue and provide a resolution ASAP. its been 17 days without a working washing machine and hope you understand the challenge

Hello IFB team,

I am so disappointed with your customer service. My ticket reference is [protected], which was logged for the washing machine which failed to complete its task and created a disaster in my house. The washing machine was overheated and created a lot of fuss in terms of burning my bathroom. This machine is 8months old and I am very frustrated with the quality check not been performed before selling it to the customer. This is so dangerous and could have taken any of the lives in the house if it was not noticed on time. I have logged a ticket, technician came to my house and did not even check anything. Apart from seeing the washing machine state, he informed that he cannot take any sort of decisions wherein I have to contact his manager. I called the manager Imbanath and he told he will call and visit with a senior technician and I have not heard since then. I called him several times and he never bothered to pick up the phone nor return to the miss calls.
I want my complaint to be checked in the top most priority and will need a replacement ASAP. Please learn some customer service etiquette and try to act swiftly with a positive response. AFTERALL WE PAY FOR THE PRODUCT AND HAVE ALL THE RIGHTS TO DEMAND WHEN THE EQUIPMENT FAILS TO DO WHAT IT HAS TO.

I am just hoping that my issue will be sorted in this forum.

We bought IFB dishwasher in Feb 2016 and from the initial one week on words the dishwasher is showing F5, and the machine is attended twice in one month and still not being rectified, the service people within them self are confused whether to put water filter unit or not.Even now for the last 5 days the dishwasher is not being rectified.Please be careful before buying IFB dishwasher

I am very much disappointed with service & support of such a big & renowned company IFB. During purchase of Washing Machine, I personally very much preferred to buy washing machine from IFB the world greatest company.
But after buying I have lots of bad experience with the IFB services. Till date I have made a numbers of complaints in customer care as mentioned in the subject for replacement of drum of my washing machine, but there was no response from the IFB Service Centre.

For resolving my complaints, I had also contacted with Md. Mehtav Alam, Manager, Patna, IFB, mobile no. [protected] & Madam IOC, Patna,[protected], but only assurance have been given by them.

Your service Engineer Mr. Sonu, Mob no. [protected], Bhagalpur Service Centre continuously avoiding & excusing for not doing the the service of washing machine.

Now I am totally fed up with the IFB for its very poor response & service. What I will do, I don't getting. Someone suggest me to go to consumer court.

If my complain would not be attended immediately, then I have no option other than to go for lodging complain in consumer court.

My Customer ID No. is 1627945, Ticket No is [protected] dated 9th March, 2016.AMC No is 1513516.

I own a front loading IFB Senator 6kg (fully automatic) washing machine. The authorized service in Trivandrum did not attend my complaint even after repeated request. It is almost a month now.

After my repeated calls a technician visited and unmounted the machine, found some problem with a part in my machine due to which water keeps leaking while spinning. He said the spare part has to be replaced.
After that there was no response from them. Every day I used to call the service centre to request them to rectify the defect. Whenever I call them they say the spare part has to come from Cochin and it will come in next 2 days and the complaint can be rectified. But nobody came until today.Today when i called them, they said it will take minimum 1 week for the part to get delivered from Cochin office.I doubt if they are carrying it on their shoulder and walking to trivandrum.
Since the washing machine is a daily using thing, we find it very difficult, without it. I never expected & never had experienced such a poor service from IFB! This is indeed very much depressing and gives a lot of mental agony to the customer, who unfortunately happened to buy a washing machine from your company! The complaint is lodged on 9th March 2016 & till today( 29th March 2016) no favorable response is received from company's side apart from the first day "appearance" of the technician. More over I'm staying in a place in Trivandrum city itself, which is very easily accessible.
Please let us know if this can be handled in better way or else we will post an add in newspaper about the issues we are facing so that it helps other people in making correct decision. Service center support is pathetic.
Regards,
Ankith.

Hi IFB,
you guys very interested to post me in this site stating that problem is fixed. I had a trouble of 35 days and last technician came just replaced 1 inch water filter solved the problem.

So many technician visited, unable to identify/fix the problem. I have spent so much of money in the laundry for past 35 days and i took leave for the service technician to shown which they didn't show up for 3 times.

It cost me more. I need my warranty to be extended for another 2 years as a compensation. I had a lot of stress because of poor IFB customer service.

Don't share the "Email id: [protected]@ifbglobal.com" this email id to customer. I received response after 10 days. what is the use of this email communication


Thanks
Balaji
[protected]

[protected][protected][protected][protected][protected]-
IFB Washing machine - Area Branch Manager(Praveen) cheating the customer
Hi IFB,
I have conference call with Rana (IFB customer service) and Praveen (Branch manager) on 21st evening around 6 pm. I am totally dissatisfied with venkatachelam associate service center, conveyed same in the call. Praveen aggreed that he is getting more compliant about same service center. He promised to send technician directly from IFB instead of sending the technician from venkatachelam associate service center.But Next day evening Karthi (venkatachelam associate service center technician) visited and couldn't fix the problem and left.

I am having trouble with IFB washing machine for more than a month and false promise from IFB Area Manager Praveen.

IFB should take action against Praveen and Venkatachelam associate service center.

False Promises... by IFB

At the end my IFB machine is still not working

Thanks
Balaji
[protected]


[protected][protected][protected][protected]------

Worst Customer Service
Hi,
my machine is not working from Feb 17th 2016 to till date. We registered compliant and contacted ifb customer service, Local ifb customer service. Nobody is helping. We have spent so much of time for existing for the service technician to fix problem. Actually technicians are not skilled to identify the problem, whoever comes tells the different problem and trying to sell new product instead of fixing the problem.

Tickets opened for the same issue

Mar 21st : [protected]
Mar 11th : [protected]
Mar 6th : [protected]
Mar 8th : [protected]
Feb 27th : [protected]
feb 19th : [protected]


Contacted
pravenn - Tamilnadu branch manager
Lokesh - service Manager
Local service center - Venkachelam associates

No results till now.

Local service center is cancelled the ticket cuple of times stating that unable to reach the customer (Simply ignoring me)

Don't buy the IFB products, you will be fooled by service centers.

My machine is not working for more than a month. It is still under warranty (not AMC).

My recommendation, Don't buy IFB product...


Thanks
Balaji

Hello,

Already I registered a complaint on poor service by IFB service people and regarding my front load washing machine against Complaint ID : 1253846 on[protected] at 07:46 AM. Accordingly I received message in e-mail also.

Still, I did n't get any response from M/S.IFB and surprisingly my complaint or it's ID is not visible in your complaint's list.

kindly find the image of yahoo mail page in this regard.

hope my problem will be resolved very soon.
My Contact Number :[protected].

The re installation of washing machine ticket was raised on 25th and the provided ticket number is:- [protected]
The technicians at bangalore for ifb service are rude, and delay service. Till date even after talking to branch officer of banaglore, mr ravi, there is no resolution. Mr. Ravi has said he cannot provide warranty/guarantee on any installation service.
The allocated technician mr. Rajkumar, whom we have been contacting ever since, has been responding negatively .
Ifb has guaranteed service within 24 hours, whereas whenever we have raised an issue, the service has been warranted after 2 months.
Kindly expedite on this issue.

I have washing machine of IFB of 8 kg.I ordered the washing machine cover and stand.I ordered it 15 days ago.But no one called me from your side.Your service is very poor.I told all my friends and relatives to not take any of your product.Very very poor service.I didn't see like your service in my lyf.My contact number is [protected].My email id is [protected]@yahoo.com.

My ticket no is [protected] i lodged a complied on 5.3.2016 . ur techionian come attend only on 26.3.2016 for the past 20 days after the techinian gone the machine not working it was still in same condition i conduct ur francies and ur chennai manager priya they promoised me to attend the matter. i dont why they creating the bad matter to ifb company. ur technician not attend the work properly .immediately i again lodged a compliend on 27.3.2016