IFB Industries Complaints & Reviews

I bought an ifb washing machine ELENA, it was told to me that there is rodent protection mat below the frame base which would avoid rats from penetrating the machine.To my horror i found rats have penetrated into the machine from the base of the machine ("then why is the wrong information provided to the consumers is beyond my logic ").
After repeated calls to the customer care i was able to lodge my complain, but yet my problem remains unattended.
complain id :[protected]
This not the first time when ifb has been poor in providing service post sale's of there product.

Hi,

Current complaint no: 17607443, logged in on 30th mar 2016

History:

July 2015
- we first reported some issues with our ifb senator 6 kg washing machine.
- the technician visited and said the "mother board" needs replacement.
- we said okay go ahead and do it.
- the mother board was replaced

Oct 2015
- we had the same issue again
- technician again visited and said "mother board" needs a replacement.
- we said go ahead do it, but fix the issue this is the second time we are replacing the mother board within 4 months
- bill no: 2337, arian enterprises, u16/64, dlf phase-iii, gurgaon
- bill amount 3750/-
- bill dated: 6th oct 2015

Mar 30th 2016
- we have the same issue again
- complaint number 17607443 logged in on 30th mar 2016
- technician sanjay (Mobile number:- [protected]) visits on 31st mar 2016
- says "mother board" needs to be replaced again
- we ask. Why same issue again & again
- request him to replace the mother board and then try to see what the real issue is? Can't afford to have expensive replacements of the same part again and again.
- he says would try with a second hand mother board first and then look into it.
- we agree
- he replaces the mother board and asks for 860/- without offering us bill.
- we say no and insist for a bill
- he goes to machine and does "something" and says he would not give us bill and goes away

1st apr 2016
- in the morning we use the machine
- within moments the machine stops with a loud thud
- we report back to customer care
- we call up sanjay again and he says "this is the way it is going to be if we insists on bill" for second hand part
- we call up customer care to escalate the matter
- speak to a floor incharge who provides us with an area incharge's number (Mr chanchal - [protected])
- he assures a technician would visit us by 3 pm on 2nd apr 2016

2nd apr 2016
- the technician never arrives
- repeated calls to mr chanchal are not attended to.
- we again call to customer care and speak to a floor incharge
- we plea that the washing machine now has not been working for the last 4 days, we need urgent help
- we are assured again and told to bear with ifb until monday the 4th april 2016 and between 1100 to 4pm some technician would surely visit

4th april 2016
- 1130 am we again call up the customer care
- we are told "application not running", call up in next hour
- we tried calling mr chanchal again and still no response

Question to customer care team:
- what else is expected from the consumer to reach out to ifb if there is a persistent issue?
- why does everytime the technician suggests a change in mother board?
- if something else is leading to the mother board getting corrupted, then why is the root cause not fixed?
- why should a technician ask for money and not submit bills?
- how long is it going to take ifb customer care to treat an escalated, urgent issue as urgent?
- what action would be taken against the technician who asked for money without bill?
- what action would be taken against the area incharge for not taking/ returning calls?

Seeking written response to our written complaint

Regards,
Amit verma

My name m.Xavier roche masilamani, residing in coimbatore tamil nadu, my ifb customr id 1711245, and my comlaint no or ticket no[protected], dated on[protected].Ifb amc serial no52314dated[protected] to[protected].
Several reports made, to you, and to mr .Nandakumar of coimbatore manager by calling through his cell no [protected], and several sms sent to him, but no use he is irresponsible, ignoring, my call, my sms message, and avoiding or taken any care.
If my request is not considered i have decided to go consumer court, this is my decision against ifb idustries and irresponsible manager mr. Nandakumar too
Even now i am requesting you consider my request. As early possible to avoid unnecessary complication.

We had bought ifb washing machine 7 yrs back and every time sales guy insists and make to do amc. There after if we call for service it is horrible and pathetic we need to several calls to call customer and to their local officers to be under followup to get it done. This time i had called thrice and find the logged no as given [protected]/[protected]. Every time it is painful to be under followup. Customer care gave level 3 person by name muthuselvi vide her mobile no [protected]. I made a call thrice to her and said that she will arrange some sr technician as on today none of them turned up.

I am having an ifb washing machine which i have covered under annualmaintenance contract (amc). The machine is not working due to water inlet problem complaint lodged with the service centre(phone no[protected] on 25 03 2016 and the ticket no of the complaint is [protected]. Inspite of several calls thereafter, no technician has turned up till today (03/04/2016) every time we have problem with the machine, the company does not bother to service the machine within reasonable time. Sent email on 01 04 2016 to the company highlighting the breach of contract of amc demanding payment for a new machine to be purchased and comensation for mental agony since the company is unable to rpovide proper and reasonable service.

Sir,
we have register one complaint on 20th March 2016, regarding Micro oven Model no.25BC3.Our complaint ticket no.is [protected].The same day your engineer assured to us that he will come the same day with in 45 minutes and we waited more than 2 hours, nobody visited and there is no any call also. Again we tried to him, then he told that he want to attend some other customer, again he assured the next day. We both are working people and we want to take leave due to your service engineer not come in time on 20th Sunday.21st he came and find out that the code plug was burned and want to change, till time there is no respond from your part.Deeply regretting for the wrong product purchased buy us.

HARIDAS.A
[protected],
[protected]@yahoo.com

Elena aqua vx[protected]

My original complaint in the last week of october 2015 and subsequent complaint in the 1st week of january 2016 remain unresolved - i am shocked and surprised how come a world renowned consumer appliances company like ifb can keep a ticket open for more than 5 months for a small problem like door replacement.

It is pain talking to thier customer care executives who always keep us asking case history from only from us as if they are totally uninformed - they just asign tickets to the nearby service centers.

The service center assigned for me- kailash entrrprises, valasaravakkam, chennai who does not care resolving my problem. Thier service engineer who visited only once(3rd week of february) have not even touched the machine but assured coming back next day with door - i am still waiting for him with door! When contacted again ms. Raji of kailash enterprises assured me the door would be next monday that did not happen. When contacted again she assured me her manager who is busy that time will contact me in 10 minutes time - i am still waiting for that busiest manager to contact a customer who is suffering with thier product for more than 5 months!!

I have all the audio recordings of my interactions with ifb and i can produce them to prove the irresponsive attitude of ifb customer care. I am raising this complaint at this forum in anticipation that some one in ifb will take an appropriate step in making thier product usable to thier customer who purchased this with lot of trust and reliability.

I've bought a microwave oven model 25dgsc1 around 4 months ago.
I've reported complaints many times in last 2 month but no effective action is taken by ifb customer service.
Complaint details:
1. Complaint no.: 17364038, i complaint it on 6th of feb 2016. A person came to visit and found the issue in microwave oven and he told to send a sr. Technical person to visit.
Later, i found that no response taken for a week then i complaint again and they provided few contact details to confirm my complaint status.
Here, my complaint has been closed for no means.

Finally, a chef has been sent to verify the issue and he told that he will forward the issue and resolve the problem of oven as soon as possible.

Now, none of contact details or chef responding to my calls and no response from their side.

2. Complaint no.: 17457149, as i found that my first complaint is closed for no means and without verifying by me. I asked to generate another complaint.
I informed all the above details to the customer service person and he provided new contact details to me.
Again, there is no response for this complaint at all.

I have purchased a split ac make ifb from chandigarh, but i am not satisfied with its indoor unit.The working sound of this appliance is too much that i cant even tolerate it . Company mechanics have already visited my home and they told me that the motor has to be replaced but they didnt contact us later on .I have already submitted complaints many times on their customer care number but they didnt solve the problem . Kindly approach my query to this company.

Hi, I have purchased a washing machine one month ago. Now facing issue of water leackge from bottom of it and after complaint a technician visied and fix by applying the M-Seal on it. This happened twis till this time .

I need a parmamnent solution for fir this.
Is this the company standard to resolve the problem with new machines ?? This is really a big question mark on brand value .

Thanks
Atul
[protected]

I'm from North Chennai, having a very good IFB washing machine. Due to some problems in electronic board I raised a compliant with the customer care. Without attending the case, I received a message as resolved. Then again I raised a ticket, and now I'm begging with the company technician. He has the board in hand and not ready to pick our calls and making his friends to respond our calls. Even the customer care center is so supportive with him. Then only I realized that the IFB industry in collaboration with Hienrich Schmid AG has no SOP's or code of ethics. Cheap behavior for the good product. May the company concentrate bit on micro-management.

I have given compliant on[protected], & my complaint no:-[protected]. Till now no technician came to my house. Every day I am calling you but no response. I request IFB service manager & local IFB also but no response. I'm vexed. Now I am having only one option, that is to go to the consumer court against IFB service. My machine is under warranty also . I bought this machine in the name of Durai I Vasanth&co, in chennai on[protected]& bill no:-[protected].pls take action and do solve my problem

I have raised a complaint of 12.03.2016 (Complaint no.-[protected]). The call center promised for service within 48 hrs but till 17th no one came. Till then we tired call center, service center and branch manager (Shanmuga) for several times but the call will go with no response or with promise that the service will be provided immediately. Then on i contacted ifb-area service manager (Gopal) on 16th evening and he assured they will attend the complaint immediately by 117th. But again till 17th afternoon no one came and by after follow-up with asm-ifb, person visited my house by evening for two minutes and left. Ultimately only by 18.03.2016 the washing machine got repaired.

But because of poor quality repair service, the washing machine again got same fault by 29.03.2016 and raised a complaint via no. [protected]. This time call center promised for attention within 25 hrs. As the complaint is repeat in nature. Till now no one has visited to repair the washing machine and after two days of try. Meanwhile the call center just kept promising that the issue will be escalated and quicker service will be given and provided tn- manager's landline no. ([protected]); in-which no one responded till now. Just few minutes back mr. Gopal (Asm-ifb) attended the phone and assured that the complaint will be attended today.
Such as the poor service and repair quality of ifb.

The most irritant one is that the call from a customer is not been attended by manufacture’s for two days and call center is not willing to share any higher official’s contact no to escalate the issue. Also during 18.03.2016 attention, without informing my spouse, they billed for amc and went. Now even after the machine is covered under amc, the response is very poor.

I have made a complaint on 19/03/2016 regarding the problem with the machine, I have been making several calls to the toll free numbers and to the local numbers provided by them also for resolution of the problem. Response is very poor and many times they do not pick the phone. I did not get any response to my messages also. Every time I get standard reply that the issue will be resolved very next day, but the day it is not happening. I do not understand what kind of international service they are giving to the customers?

Sir i have complainted so many times but my complaint not solve till today for the past one month by your customer service also i have made a complaint and since 20 times i have called your toll free number he is told ok but not completed repair my washing machine. my complaint numbers [protected], [protected] and other numbers also there. So I request u sir please response my complaint and I have also called Murugan, and jagan these people also not responded. so please respond immediatly. I bought my washing machine few months back only.very worst product and customer service

Complaint number : [protected] & [protected]

( AMC no : 0024638)

Even after raising continuous complaints, I have received no response from your side regarding the issue of the washing machine. I have called the customer care several times and they kept on giving reasons and accepted to send the service person every time I called.

I have informed that I am ready to pay for the motor which do not cover under AMC still there is no action taken from your side in sending the service person.

This is really annoying to accept such reaction from your company.

Requesting you once again to resolve the issue as soon as possible and send the service person for immediate action.

In case if I do not receive any response from your side, then I will be forced to move this problem ahead legally.

Expecting your speedy action with this regard.

T/R
Suresh babu reddy
[protected]...

This is regarding my complaint number [protected] that was raised on 13 March 2016. Without even providing a resolution for the problem, the complaint was closed and when we try to reach out again to check the status, IFB creates a new request (# [protected]). This is not the first time that we face this issue.. Everytime there is a repair work we go though this ordeal. Just because of their pathetic customer service, I am planning to change my Washing machine to some other brand. The only interest of the service guys was to sell AMC and other related products to the consumers. Request the concerns to look into this issue and provide a resolution ASAP. its been 17 days without a working washing machine and hope you understand the challenge

Hello IFB team,

I am so disappointed with your customer service. My ticket reference is [protected], which was logged for the washing machine which failed to complete its task and created a disaster in my house. The washing machine was overheated and created a lot of fuss in terms of burning my bathroom. This machine is 8months old and I am very frustrated with the quality check not been performed before selling it to the customer. This is so dangerous and could have taken any of the lives in the house if it was not noticed on time. I have logged a ticket, technician came to my house and did not even check anything. Apart from seeing the washing machine state, he informed that he cannot take any sort of decisions wherein I have to contact his manager. I called the manager Imbanath and he told he will call and visit with a senior technician and I have not heard since then. I called him several times and he never bothered to pick up the phone nor return to the miss calls.
I want my complaint to be checked in the top most priority and will need a replacement ASAP. Please learn some customer service etiquette and try to act swiftly with a positive response. AFTERALL WE PAY FOR THE PRODUCT AND HAVE ALL THE RIGHTS TO DEMAND WHEN THE EQUIPMENT FAILS TO DO WHAT IT HAS TO.

I am just hoping that my issue will be sorted in this forum.

We bought IFB dishwasher in Feb 2016 and from the initial one week on words the dishwasher is showing F5, and the machine is attended twice in one month and still not being rectified, the service people within them self are confused whether to put water filter unit or not.Even now for the last 5 days the dishwasher is not being rectified.Please be careful before buying IFB dishwasher

I am very much disappointed with service & support of such a big & renowned company IFB. During purchase of Washing Machine, I personally very much preferred to buy washing machine from IFB the world greatest company.
But after buying I have lots of bad experience with the IFB services. Till date I have made a numbers of complaints in customer care as mentioned in the subject for replacement of drum of my washing machine, but there was no response from the IFB Service Centre.

For resolving my complaints, I had also contacted with Md. Mehtav Alam, Manager, Patna, IFB, mobile no. [protected] & Madam IOC, Patna,[protected], but only assurance have been given by them.

Your service Engineer Mr. Sonu, Mob no. [protected], Bhagalpur Service Centre continuously avoiding & excusing for not doing the the service of washing machine.

Now I am totally fed up with the IFB for its very poor response & service. What I will do, I don't getting. Someone suggest me to go to consumer court.

If my complain would not be attended immediately, then I have no option other than to go for lodging complain in consumer court.