IFB Industries Complaints & Reviews

Hi ..we just bought a IFB 8kg front load washing machine..service techinician from sri Vijaylakshmi enterprises - tin -[protected] narayanpallistreet shivajinagar bangalore came and gave the products fir 5500rs..forcebly he had given and for one descaling he charged 160rs..and advised to take 16pkts..he didnot give the bill also..i request you to action on it immediately. .please call to ethiraj [protected] or sathish [protected]

please resolve it as soon as possible

I am a consumer of IFB washing mechine last 6 years.
last week end i have purchased a new mechine IFB Aqua Elena VX.
As i already know your customer service is very bad, but seclected the product again for convictions the Quality of the product.
The company again and again proving that your service is not accurate.Now its three days completed.
No one from the company contacted us.Your service authorities not picked the phone.
At last we compliant fridge house whome sale the mechine, Then a lady contacted us to tell give one more day to assemble the mechine.
I have 3 kids nd old parents, now very worst stage without a washing mechine.How much day i wait for this irresponsible company service?
If i selected any other company i did'nt feel bad.

Dear sir or madam,

My ticket no with ifb is [protected], which i have generated twice (5th apr and 6th apr). My washing machine is not working properly. It has been just one month i have purchased it. I have booked complaint twice in the last 10 days, but nobody is responding. What is the problem. Pls attend to it asap. My contact me number is [protected].

Sir, your service man came & attended on 4 th of april-16 by name mr. Abdul(Contact number-[protected])took the full amount without solving the actual problem..We have paid him rs.750/- with faith on ifb service not on him. He came & replace the water out let pipe & given one powder pocket for cleaning.. The machine in future & we requested him to wait for some time to observe the abnormal sound...But he was so impatience...That he told that now no sound will come & your machine is ok & if any problem comes
Asked us to call him back. Immediately we noticed the same problem after he left our home & we are trying him since from last 8 days(From 4 th of april) he is not responding to our calls & today his phone is out of order.
Today i have tried local manager by name called mr. Niranjan-on [protected] more than 5 times ...There is no response from his side.
Kindly help us in over coming the problem.

I had made a complaint about the breakdown of washing machine to the service centre at trichur, kerala-680001on last week of march 2016 ( ph no.0487*2388367 ). As there was no response i have made complaint with your customer care centre on 7th april 2016 and the complaint number is [protected]. There is no response till now even though i have contacted in your toll free no.[protected] each and every day. They have given assurance to solve the problem within 24 hours but my problem is not solved. Please help me

We own a ifb oven & every year on time they come to renew the amc but since august 2015 we are calling them to solve the oven which is not heating & after several calls they attended & after 1 month we received the product with missing parts & the oven is still having the same problem & the person keeps lying that he will come & attend his name is manjunath its almost 2 months he is lying.

On 29.03.2016 a lady representative from IFB has called over phone([protected]) and listened the facts. After listening she assured me to send an engineer from IFB itself. After two days an engineer came to my residence and once again only from authorized service center at New Alipore. The ‘skilled’ engineer after being informed all past experiences o[censored]s, tried to switch on the Microwave and the fuse was not only got detached but also the display panel went off. The engineer simply plugged-off the Microwave and went out.
Once again, one engineer (Rehaman, Mob : [protected]) came from IFB on 2/4/2016. He, after inspection, told that two fuse, capacitor, diode and touch panel(Keypad) are to be replaced so that the Microwave would start functioning. But no need to change the magnatone (which was declared faulty by the earlier visiting engineer Mr Ranjan Pramanik) since it is working properly.
Now I would like to lay before the authority, that I logged complaint (ticket no.[protected]) that the Microwave stopped heating only. No other problem was there except heating problem before attended by the service engineers.
I was told over phone from IFB (officer-in-charge of service department probably) to pay for the damaged parts and also was told that damage could have been occurred while testing was carried on by the engineer. I deadly opposed saying that any test causing damage of spare parts should not be done at the cost of Customer. Thus, Company must replace all the spares that are deliberately damaged due to unskilled ability of the engineers while testing was carried on.
After a lot of arguments, IFB now decided to replace only fuse at their cost and all other spares(i.e. touch panel which was perfectly working, diode, capacitor etc) would have to be borne by me only.
In the light of the above stated facts, I would like to have full justice from IFB authority and further request to repair the Microwave at the earliest without affecting any extra cost towards customer.

I had placed online order for Fluid liquid detergent (1l) on IFB website and paid Rs 350 through net banking. My order number is[protected] dated 14th Dec 2015. Same has not been delivered as yet.
This is the 2nd time it is happening first time I managed to get it delivered with lots of followup.

My ifb serena washing machine is under amc (307449 dated-22/11/15). Machine is not working from last week so made a complaint and got the complaint number which is: 17639761.

Engineer visited and said he will come with parts on next day and not came.

Today i have called engineer mr. Ajay and he said he will check again and do some "jugaad" because parts not available.



I was having a very good image of ifb support but sorry to say that your support is very poor. Request you to send some senior guy to resolve my ifb issue on urgent basis.



My old age parents staying with me and since last week machine is not working. Hope you will help me and ask ifb to resolve the issue on priority

Dear sir,
I purchased one washing machine 3 years back.but service provider providing service only twice while I am purchased.
service provider person called me for providing service but they are not coming to provide the service.
So they are totally harassing the customer to provide the service & for my point of view IFB washing machine service center totally failure .
So i request u to come & make servcing to my washing machine.

I am a customer of ifb, using washing machine and having amc for the same, i have given complaint on 1st apr 2016 stating that not functioning, ( complaint no [protected] ) but no response till now, when again contact c care two days back, that have asked to contact local chennai team. Again i have contacted mr raja mob no [protected] and he in turn made me contact one more person at mob no [protected], he was assured will rectify the same yesterday, but even now they are reluctant to take my calls and even no answers for sms.
Regards
Munisekhar k
Porur
Mob [protected]

I purchased Microwave Oven model 30FRC2 on 27/12/2015 from IFB zoo road branch, Guwahati. The oven fails to back a cake and cakes prepared have its interior raw and viscous ( no solidification takes place)even on number of attempts under guidance of company personal.Company failing to resolve the issue avoiding calls and contact.No further response or guidance from the IFB office where from it was purchased. Incidentally I happened to be the first cusomer of that IFB Branch which was opened only on 27/12/2015. I feel cheated.Please replace it if not repairable or refund my hard earned money.
-Pallav Bhattacharjee

I am a customer of ifb washing machine. When we bought our machine it used to take water in 10 minutes but now it is taking more than 30 minutes.making a more trouble for me for washing cloths.It is taking more than half a day for one trip of wash.we already called for a technician but we did not get any response over it.so I kindly request you to send a technician to repair it.

We had filled a compliant on 30 march 2016 regarding huge noise being caused by our ifb washing machine (Compliant number:[protected]. Since then we have been chasing up the call center as well as the local service center in gurgaon but they keep on delaying the compliant saying the concerned person will contact us in 2 hrs. Same response is received every time we call them and till date neither has anyone visited nor called for resolving the issue. Infact we have been calling them up on a daily basis and reminding them about the pending complaint but they keep on delaying the matter.

Hereby request the forum to please escalate the issue with the ifb industries and seek an immediate resolution on this.

This is not the first time this has been happening, the product purchased has been facing various problems like noise issue, timer not working, ball bearing issue, socket issue (Pcb), etc since we bought it. Every time we have to face the pathetic after sales service procedure of ifb industries and gurgaon service center.

Also, please share this pathetic after sale service experience on social media with other existing/ future consumers who should be aware of the pathetic response/ product of ifb industries.

I have taken ifb 6kg washing machine on[protected]. It has 4 years 100% warranty. From past 2 months i am observing the display of washing machine is flickering. Recently i have complied to the customer care and some one from service department came to my home and checked the machine. He confirmed the display pcb is not functoing properly and said he will replace the pcb under warranty. After that i called the service engineer and customer care couple of time, they were simply saying due to no stock they are not able to replace the display pcb. Now my washing functionality is totally stopped.

I am requesting you to replace the display pcb on high priority or return my money and take back your machine.

My washing machine had become very noisy on operation and water would leak. it was attended and repaired for rupees two thousand seven hundred and was told that it would run smooth after few days but it was making more noise and started getting drifted on operation so i called again and was again advised to change the motor and circuit which will cost around seven thousand rupees . I m being cheated by them and there false claim.

My customer ID no is 4330983.I have registered seven complaints with u in ur toll free no.but all getting automatically cancelled without solving my washing machine problem

Dear Sir,

I have purchased the brand new washing machine from Mani Electronics Pondicherry on 14/03/2016.

The technician, Krishnamurthy came for installation on 15/03/2016 evening.

When he opened the box of the machine and connect the hose pipe and switched on the machine, Instead of water filling in the drum it has wetted our floors only. Without any intimation he went to his office and replaced the broken machine's spare parts

We have objected for opening the brand new machine. becuase the quality check ok should be born with IFB place and not at delivery end I guess so.

After several phone calls he has accepted for Replacement of new machine.
Why after much pains we have to accept the broken one

On[protected], the new machine arrived at my home, the broken machine also at my resident only.

The same technician came for installation and opened the machine and connected hose pipe and swithced on.

but the fate has not left us, my family has objected the dent piece, the cabinet of the machine was dent all over and the cover was not properly fitted.
Here why the company has not look into it. because the cabinet itself dent.

we feared and objected the insect will enter definitely and spoil the new machine. but the techincian has replied from the IFB company itself 99% of the machine will come like this.

the techincian has got the tape from us and sticked all over the new machine.
so i was not satisfied with the reply and contacted

Tickedt It No [protected] and replied not satisfied to [protected].

They sent me the incidence no E116304., but result is in vain when i first contacted the customer care number[protected].

When i informed about this incidence no. the person spoke to me rudely.
but at last he has taken the complaint.

The new technician has visited the machine and he asked me, are you using the machine for the first time rudely.
He has behaved my family members at high pitched voice his short name is damu from Manakular service.

He has replied to the ticket as customer out of station and cabinet cover has to be replaced.

Again I am asking did I paid for new machine or for dent machine

After several times of enquiry to till date i didnt get better result

Should I accept the dent product? will the company satisfy with the new machine.

Purposefully I have asked the sales executive Prabhakarn for new piece without any problem, he also saying in the transit problem the company will not take care, I want to know whether I have paid for new machine or dent machine or why should i take the burden of dent product.
I want to know whether the Mani electronics has trained him or IFB has trained the sales executive like this.

Please look into our concerns

In online itself when we purchase the product there is the facility of return order. like this how t


Yesterday 04042016 I spoke to IFB customer care about the other service Thirumalai status, He said the ticket in assigned status.

I also enquired him should I accept the dent product, no sir complaint to ifbcareservice

they will replace the new machine..

Kindly look into the concern customer

Thanks
Sivaraje S
[protected]


Mani Electronics
Address: No. 271/2, Opp. Botanical Garden, Maraimalai Adigal Salai, Puducherry, 605001
Phone:[protected]

Sir
I have complaint on toll free no dt[protected] but till now machine is not ready for working . I also call local service center mr.chawla the person come to house but no response . Then I call to mr pankaj for this he said it will take 2 or 3 days my AMC icr no[protected] my complaint no is 17607873 pl repair my washing machine in time or I will go to consumer court Thanks

I purchased ifb washing machine on september 10th 2015 we have complained about the door problem on march 09 2016 with a complaint [protected] with registered mobile number [protected] the problem was not solved but we got the messege that the problem have been solved on march 16th 2016.
But in realty problem have not been solved and we called the local area in charge and other ifb local technician so many times but they are not responding properly with genuine reason.
I hope this may solve my problem or i am wishing to go to consumer court
Hope the fruitful results with this complaint.
Thank you
Indira priyadarshini