IFB Industries Complaints & Reviews

One year back I am purchase IFB 1 T AC from M/s Texmo agencies, Mavelikara. According to my experience they are one of the bad service providers in this industry.
Two days back My AC compressor is not working. So I just inform this to Mr. Venu .Sales consultant of Texmo agencies, Mavelikara and same time register a complaint via IFB Customer care . Ticket number [protected]. But till the time no response against my complaint.
So just few minutes back I am contact Mr Venu and ask him about the status of my issue from the part of dealer. He shouted to me and used Vulgar language.
I am also works with Service industry. I know what is the power of a customer. I am totally dissatisfied with IFB service.
Sreedut R

I bought a washing machine (ELENA Aqua vx 6kg 800RPM) one and half years back. From the date of buying the timer is not working properly and also washing qulaity is worst. i have been placing repeated complaints, but the customer care closes the complaint without my knowledge. This time a complaint was made on march 31st requesting for a senior technician to attend, but a junior person attended and said will forward to a senior technician. A senior technician name Pandiyan attended the same on 9th april and said the drum and the timer should be replaced, and the same will happen within a week. But today when i called IFB Tollfree, a fresh complaint was taken stating the previous complaint is cancelled. This happens always. Every time i call for address updation they dont take that request also. i have never seen such a worst service.

Customer Id: 3933512

I uma maheswara rao purcahsed an ifb w/m on 30/03/2013 and got a problem and informed service center on 31/03/2016 and was given call no [protected] but there was no responce. Again i complained on 07/04/2016 and was given call no [protected] but there was no responce .My mobile numbers are [protected] and [protected].Please look into the issue and do me the needful.

Dear Sir,
This has reference to the Complaint made by us in connection with the non functioning of our washing machine under the Company name of IFB Washing machine.

Our complaint Numbers are -[protected], which was provided to us by the company customer care. On several occasions we contacted their toll free / customer care number from the date of our original complaint lodged on 21st of March 2016.

Two complaints have been registered already. The complaint id of the latest complaint is: [protected]. It has been more than a month since the first complaint has been registered and more than 3 days since the second complaint has been registered. We have not even received a phone call from IFB forget about a visit. This is utterly disappointing. Does it take a social media post or a consumer court complaint to receive a proper response?

It has been 24 days now that we have made a complaint (bearing no. [protected]) for replacement/repair of our IFB Microwave 30SC 3. After registering the complaint on[protected], we have been continuously following up with the Service Centre and also with the company's office at Kailash Complex, C-3, Vikroli (W), but to no avail. Our calls seems to have gone on deaf ears or the company I believe does not care.
Would like to see if IFB really cares for its customers once they purchase their products.
An agreeved customer.
- Anupama Pinto

IFB has been placed & recognized as a brand.. And when you buy a new appliance to ease out your daily chores you hope that investing in a brand would not disappoint you.
However, my experience with IFB is not very pleasant. I bought a new IFB Fully Automatic washing machine in January 2016 in Panipat, A week later I started facing problems, the water heater is not working from day 1. The system hangs in the middle of washing process. And the worst part, chrome paint came out like a sheet in a week's time!! this is not what you expect when u dig a hole in your pocket & invest in a so called "brand". We had launched a complaint to the installation guys from IFB, it has not been attended. Not happy. I hope my issue would be heard & resolved on priority basis to restore our trust in the brand.

Dear Sir,
This has reference to the Complaint made by us in connection with the non functioning of our washing machine under the Company name of IFB Washing machine.

Our complaint Numbers are .-[protected], [protected], [protected], [protected]. which was provided to us by the company customer care.On several occasions we contacted their toll free / customer care number from the date of our original complaint lodged on 21st of March 2016.

Note:Not only the poor response shown on a customer we wish to register here that a reply from the service department that our service will be only like this and you can do whatever you want to do.


Their reasons stating that the spare parts not available and financial year end account closing works have all been digested by us from 21st March, 2016. Mostly 22 days have been lapsed and even till date and time no positive step has been initiated.

so please help us to rectify the problem.we expect a good thing to happen.

by,
V.Hamechander

(DEPUTY MANAGER ESSSAR GROUP)

91 [protected]

I have compliant a number of times about the microwave oven that iis not working properly.The warrenty is also getting over within 2 days they are just doing timepass.The service is really very bad.I think i will have to complint in consumer court then only they will solve the problem.Its so disgusting really.I want to get the solution within 2 days since the warrenty will expire.

Hi ..we just bought a IFB 8kg front load washing machine..service techinician from sri Vijaylakshmi enterprises - tin -[protected] narayanpallistreet shivajinagar bangalore came and gave the products fir 5500rs..forcebly he had given and for one descaling he charged 160rs..and advised to take 16pkts..he didnot give the bill also..i request you to action on it immediately. .please call to ethiraj [protected] or sathish [protected]

please resolve it as soon as possible

I am a consumer of IFB washing mechine last 6 years.
last week end i have purchased a new mechine IFB Aqua Elena VX.
As i already know your customer service is very bad, but seclected the product again for convictions the Quality of the product.
The company again and again proving that your service is not accurate.Now its three days completed.
No one from the company contacted us.Your service authorities not picked the phone.
At last we compliant fridge house whome sale the mechine, Then a lady contacted us to tell give one more day to assemble the mechine.
I have 3 kids nd old parents, now very worst stage without a washing mechine.How much day i wait for this irresponsible company service?
If i selected any other company i did'nt feel bad.

Dear sir or madam,

My ticket no with ifb is [protected], which i have generated twice (5th apr and 6th apr). My washing machine is not working properly. It has been just one month i have purchased it. I have booked complaint twice in the last 10 days, but nobody is responding. What is the problem. Pls attend to it asap. My contact me number is [protected].

Sir, your service man came & attended on 4 th of april-16 by name mr. Abdul(Contact number-[protected])took the full amount without solving the actual problem..We have paid him rs.750/- with faith on ifb service not on him. He came & replace the water out let pipe & given one powder pocket for cleaning.. The machine in future & we requested him to wait for some time to observe the abnormal sound...But he was so impatience...That he told that now no sound will come & your machine is ok & if any problem comes
Asked us to call him back. Immediately we noticed the same problem after he left our home & we are trying him since from last 8 days(From 4 th of april) he is not responding to our calls & today his phone is out of order.
Today i have tried local manager by name called mr. Niranjan-on [protected] more than 5 times ...There is no response from his side.
Kindly help us in over coming the problem.

I had made a complaint about the breakdown of washing machine to the service centre at trichur, kerala-680001on last week of march 2016 ( ph no.0487*2388367 ). As there was no response i have made complaint with your customer care centre on 7th april 2016 and the complaint number is [protected]. There is no response till now even though i have contacted in your toll free no.[protected] each and every day. They have given assurance to solve the problem within 24 hours but my problem is not solved. Please help me

We own a ifb oven & every year on time they come to renew the amc but since august 2015 we are calling them to solve the oven which is not heating & after several calls they attended & after 1 month we received the product with missing parts & the oven is still having the same problem & the person keeps lying that he will come & attend his name is manjunath its almost 2 months he is lying.

On 29.03.2016 a lady representative from IFB has called over phone([protected]) and listened the facts. After listening she assured me to send an engineer from IFB itself. After two days an engineer came to my residence and once again only from authorized service center at New Alipore. The ‘skilled’ engineer after being informed all past experiences o[censored]s, tried to switch on the Microwave and the fuse was not only got detached but also the display panel went off. The engineer simply plugged-off the Microwave and went out.
Once again, one engineer (Rehaman, Mob : [protected]) came from IFB on 2/4/2016. He, after inspection, told that two fuse, capacitor, diode and touch panel(Keypad) are to be replaced so that the Microwave would start functioning. But no need to change the magnatone (which was declared faulty by the earlier visiting engineer Mr Ranjan Pramanik) since it is working properly.
Now I would like to lay before the authority, that I logged complaint (ticket no.[protected]) that the Microwave stopped heating only. No other problem was there except heating problem before attended by the service engineers.
I was told over phone from IFB (officer-in-charge of service department probably) to pay for the damaged parts and also was told that damage could have been occurred while testing was carried on by the engineer. I deadly opposed saying that any test causing damage of spare parts should not be done at the cost of Customer. Thus, Company must replace all the spares that are deliberately damaged due to unskilled ability of the engineers while testing was carried on.
After a lot of arguments, IFB now decided to replace only fuse at their cost and all other spares(i.e. touch panel which was perfectly working, diode, capacitor etc) would have to be borne by me only.
In the light of the above stated facts, I would like to have full justice from IFB authority and further request to repair the Microwave at the earliest without affecting any extra cost towards customer.

I had placed online order for Fluid liquid detergent (1l) on IFB website and paid Rs 350 through net banking. My order number is[protected] dated 14th Dec 2015. Same has not been delivered as yet.
This is the 2nd time it is happening first time I managed to get it delivered with lots of followup.

My ifb serena washing machine is under amc (307449 dated-22/11/15). Machine is not working from last week so made a complaint and got the complaint number which is: 17639761.

Engineer visited and said he will come with parts on next day and not came.

Today i have called engineer mr. Ajay and he said he will check again and do some "jugaad" because parts not available.



I was having a very good image of ifb support but sorry to say that your support is very poor. Request you to send some senior guy to resolve my ifb issue on urgent basis.



My old age parents staying with me and since last week machine is not working. Hope you will help me and ask ifb to resolve the issue on priority

Dear sir,
I purchased one washing machine 3 years back.but service provider providing service only twice while I am purchased.
service provider person called me for providing service but they are not coming to provide the service.
So they are totally harassing the customer to provide the service & for my point of view IFB washing machine service center totally failure .
So i request u to come & make servcing to my washing machine.

I am a customer of ifb, using washing machine and having amc for the same, i have given complaint on 1st apr 2016 stating that not functioning, ( complaint no [protected] ) but no response till now, when again contact c care two days back, that have asked to contact local chennai team. Again i have contacted mr raja mob no [protected] and he in turn made me contact one more person at mob no [protected], he was assured will rectify the same yesterday, but even now they are reluctant to take my calls and even no answers for sms.
Regards
Munisekhar k
Porur
Mob [protected]

I purchased Microwave Oven model 30FRC2 on 27/12/2015 from IFB zoo road branch, Guwahati. The oven fails to back a cake and cakes prepared have its interior raw and viscous ( no solidification takes place)even on number of attempts under guidance of company personal.Company failing to resolve the issue avoiding calls and contact.No further response or guidance from the IFB office where from it was purchased. Incidentally I happened to be the first cusomer of that IFB Branch which was opened only on 27/12/2015. I feel cheated.Please replace it if not repairable or refund my hard earned money.
-Pallav Bhattacharjee