IFB Industries Complaints & Reviews

I have a problem in my micro-oven which is no more heating properly.So I called customer care number provided by them on 20/3/16.They responded and said that our micro-oven's AMC is expired, so the customer care person told they will be sending some technician to solve the problem and will renew the AMC also.On 22/3/16, the technician Satish came to our house but only renewed the AMC without repairing the micro-oven.He told that he will be coming the next day to repair but didnt turned out.Then after 3-4 days I called the customer care and narrated the same problem of the Micro-oven not heating properly, they assured that they will be immediately sending the technician but didn't do any anything. Then I called after 2-3 days but the same result.And now its been a month the problem is not resolved.I want to return the product if after sales service is so very poor and unsatisfactory.

Sir/madame i called to the toll free no.[protected] on[protected] with complain no.[protected] for my problem that the machine is making noise and not cleaning properly, they said that they will send there mechanics within 24 hours.but they didn't came .then i called them twice on[protected] for the same reason but they said they send them soon. i call again for the third time they gave me another no. to call.my work was waited and i need to cure it soon .they said to talk to service manager of raipur mr.rashid -[protected] he didn't receive my call.i again call him he said to give the information and complain no. till[protected] no one came to repair the machine.after one week mechanic came to repair it but he said the machine parts are not available .
parts like
.pump hune
.tub hose
.dumping element
i have earlier done the EMC of the machine but it is it maintained .i request you to please have a check on it and make my machine back to work.

Refer to complain no.[protected]; id no.[protected] with ifb cust.Care via telephone.
I have purchased ifb top load washing machine, model - tl65rcg on 02 august 2015.
Ifb with its fine engineering has installed level indicator in this model but right from the first day of installation ifb service engineer is not able to make a good level.
Following has been tried out by s.E :-
1) when level indicator brings to center the machine tilted to one side which can be seen with naked eye.
2) at present machine is levelled by s.E as per his experience and on starting the intial cycle when water enters tub the noise comes which could lead to breakage in future.
Conclusion :- as per my observation and even a verbal statement by s.E their is a manufacturing fault in this machine.As liquid level indicator should be at center and should coincidence with center of tub.
I suspect this problem can lead to abnormal wear and tear of parts or possibly breakage.
I have complained many times on ifb cust.Care number but of no use.
As machine is in warranty i request to exchange it with new machine.
Please note this defect is in knowledge of dealer from whom i have purchased.

My ID No: 3534329

The Neptune DX machine was not working and was showing F5 error from 2.4.2016. Immediately i spoke to helpline people and they booked the complaint vide ticket No, [protected] on 2.4.2016

But to my surprise upto 5.4.2016 nobody turned up to attend the fault or no calls.Again I have contacted the customer care number and as per suggestion i contacted the franchisee service centre MSK Associated Pondicherry in their land line no [protected].Since I have not received proper responsible reply, as suggested by your customer care executives i was trying to contact Mr.Shankar and also Mr.Praveen the Pondicherry area representative of IFB and my calls went unattended.Hence, on the same, i went to franchisee owner and informed him about the complaint. He said he will technicians on 6.4.2016. After my repeated calls, the two technicians came to my residence and opened the machine and closed it and started moving.
When I asked about the problem, they replied, you contact our Manager.
The same day(6.4.2016) I went to the franchaisee office and met the person in charge.He said, since his accountant gone on leave for his marriage, he could not do anything till 25th April.I pleaded to him. it is difficult to wait upto 25th.Then he said, I have to spend more than Rs.6000 and after my agreeing, he will try to close the issue as early as possible.
From the day onwards, i am running pillar to post, contacting customercare, your Area reps and also visited the franchisee office but all my efforts went in air and no body is bothered to respond. Even I have sent two mails to your customer e mail ID.
But, upto today(17.4.2016) nobody bothered to attend the defect and now i am wondering what to do further. I am very sorry to record here, i never come across such irresponsible attitude of your customer care.
Again when I contacted your customer care on 16th April 2016, the person attended assured me he will escalate the issue and took up the matter to the senior level and issue will be closed and issued another complaint booking ticket number [protected]
But after that also, nobody contacted us and the issue is pending.

Hope, at least you will take suitable action, to attend the problem in the dish washer by deputing proper technicians.

We have ordered a replacement of our faulty product on 09/04/2016. We were told the same will be done is 2-3 days. On tuesday, they sent a replacement, but the product was not the same but a different one. We were again promised replacement within 1-2 days but nothing happened. Nobody turned after that till day before yester. Yesterday morning i again called to make sure it gets delivered yesterday, as that was our last holiday for the week. I was promised that it will be delivered by evening along with demo but nothing happedned. I called in the evening and was given a number of the franchisee who didn't bother picking up the call. I called customer service again and i was assured delivery by 630 pm. I asked the customer service girl to call back to confirm after talking to so called technical team, she said she was not authorised and assured me to stay at home till 630 as it will be delivered by then and i will make sure that you don't have to call back for the same again. I postponed all my work to stay at home but to no avail. No one seems to be bothered to sort the issue. Pathetic customer service. We can't stay at home forever to see if IFB guys will come today and tomorrow and day after. But i guess your people don't care at all. First you sell faulty products and then the customer suffer forever for replacement. My cust id is 11378756. Complaint number is 17648294. Contact number is [protected] just in case you guys bother replying at all.

My request no is [protected].
I have requested for servicing of my AC on 7 th April but till date noone have attended my request.
I am disgusted at the service level shown by such a reputed company.

The technician repaired my washing machine and charged me for spare parts. He charged rs. 95 each for one kind of screw and rs. 65 each for another kind. When contacted customer care, they gave the contact number of some service manager who can confirm the actual price. Finally, i came to know that that i was charged 3 times the actual mrp.

When i contacted the franchise who sent me the technician initially, they said that the screws are not from ifb, and so they charged that amount. When i got serious about putting in third party spare parts without giving me information, they said that they are ifb screws.

The customer care isn't registering a complaint on call. I sent a mail, there's no response. I couldn't find any other escalation channel in their website.

I'm attaching the bill given by the ifb authorized franchise.

Ifb washing machine elena aqua vx - 6 kg which is under warranty stopped working. The matter was taken up with ifb vide complaint no 17617480. Dt:01.04.2016.(Customer id: 1037098) i have also given many remainders through internet and also through customer care . But till date (15.04.2016) the complaint is not settled except the visit of two different service engineers visited and assessed and promised rectification. Now no service engineers picking up phone. And the customer care is expressing sorry like recorded message.

April 17, 2016
(1) washing machine t2900.
(2) customer id 4385491
(3) complaint no. [protected] at 7:25 am dt. 12/04/2016.
(4) received a call from[protected] at 01:08 pm. We spoke for 2min.21secs. When asked, the caller said he was tripathi calling from datar services. He confirmed having received my complaint and said he will come or send someone by evening the same day.
(5) when no one came and no call till 11 am next day – 13th, i called the same number[protected] at 11:15 – mr ramakant took the call and informed me that mr tripathi had not reached the office till then. He said he’ll call when mr tripathi comes. After some time, he called me on my land line no. [protected] and handed phone to mr tripathi. I told him he had called on 12th and told me that my complaint would be attended same day but no one came. I was taken aback when mr tripathi told me he had not spoken to me and that he was not aware of my complaint! I took this impersonation/lie seriously and called shri yogesh khopkar who, i was told, is the owner of the franchise. I informed him of the incident and requested him to ensure that my m/c is attended on 13/04/16. After vigorous follow up mr yogesh informed me by sms at 5:15pm on 13/04/16 that the rubber sleeve was not in his stock and i have to wait maximum 3 days. I requested him to meanwhile see if same old sleeve can work after “remove and refit”. He smsed ok.
(6) after that there is no communication even after follow up. Then i kept calling cutomer care on [protected]/[protected]. Following are the details in reverse chronological order:
(7) - 16/4/16 @ 0812pm[protected]
- 16/4/16 @ 0149pm[protected]
- 16/4/16 @ 0722am [protected]
- 15/4/16 @ 0314pm [protected]
- 15/4/16 @ 0855am [protected]
- 15/4/16 @ 0829am [protected]
- 14/4/16 @ 0332pm [protected]
- 13/4/16 @ 0505pm [protected]
- 13/4/16 @ 0227pm [protected]
(8) i have been trying to call ms mayuri patil, the area manager, ifb service today since 0200pm on her mobile number [protected] but unable to get through to her number – tried to call her 30-40 times since 0200pm today till she switched it off.
(9) please appreciate the fact that the rubber sleeve is lying twisted since 11/04/2016 and polymer chains of rubber get distorted if kept in that shape for long time.
(10) ifb must reward me as i reposed confidence in ifb when ifb was not known in the market. I continued with ifb annual maintenance till ifb decided not to renew amc of old m/c.

This is the worst service we have ever seen with any industry.
Today i have called the customer care twice, they said the complaint has been closed and requested to contact the technical team. Ramya or Mr.Gurumoorthy the head. Morning when i called mr Gurumoorthy at around 10.15, he said he will check and get back with the status of my complaint within half an hour. He dint turn up. I called back at 11, a lady picked the call this time stating he has gone out. She said a technician named prem will be attending and replacing the spare parts within today. I kept calling the same number several times. When i called at 5pm again the lady picked the call and said the person is stuck in a customer place and will close the issue today. Till now no calls nor no response. Never expected such an unethical behaviour from a senior person. Being given this number as the senior person and is to be contacted for escalation, the same customer support personal Ramya from the technical side is attending the call. Then why is it like the people share this number for escalation.

I would like to take the issue to the next level. Please help me out with the process of escalation.

The technical team did not even mind to call and inform about the delay.

We both are working professional and from the date of complaint registration have taken leave due this issue and stayed at home.

The worst experience i ever had.

the customer care should never route to MR. Gurumoorthy. He is a senior person and is no negligent. His negligent behaviour is unacceptable. If he is the point of escalation, and the same customer care personal attends his phone, where is the escalation process and how will the issue be resolved.

These people are very irresponsible.

Irritative IFB team.

Please help with the procedure to escalate at a higher level.

I am even ready to take legal action on this issue.

The service is not even worth it a rating 1.

is it not cheating to give a number of someone for escalation, which is actually of no use

Customer Id: 3933512

One year back I am purchase IFB 1 T AC from M/s Texmo agencies, Mavelikara. According to my experience they are one of the bad service providers in this industry.
Two days back My AC compressor is not working. So I just inform this to Mr. Venu .Sales consultant of Texmo agencies, Mavelikara and same time register a complaint via IFB Customer care . Ticket number [protected]. But till the time no response against my complaint.
So just few minutes back I am contact Mr Venu and ask him about the status of my issue from the part of dealer. He shouted to me and used Vulgar language.
I am also works with Service industry. I know what is the power of a customer. I am totally dissatisfied with IFB service.
Sreedut R

I bought a washing machine (ELENA Aqua vx 6kg 800RPM) one and half years back. From the date of buying the timer is not working properly and also washing qulaity is worst. i have been placing repeated complaints, but the customer care closes the complaint without my knowledge. This time a complaint was made on march 31st requesting for a senior technician to attend, but a junior person attended and said will forward to a senior technician. A senior technician name Pandiyan attended the same on 9th april and said the drum and the timer should be replaced, and the same will happen within a week. But today when i called IFB Tollfree, a fresh complaint was taken stating the previous complaint is cancelled. This happens always. Every time i call for address updation they dont take that request also. i have never seen such a worst service.

Customer Id: 3933512

I uma maheswara rao purcahsed an ifb w/m on 30/03/2013 and got a problem and informed service center on 31/03/2016 and was given call no [protected] but there was no responce. Again i complained on 07/04/2016 and was given call no [protected] but there was no responce .My mobile numbers are [protected] and [protected].Please look into the issue and do me the needful.

Dear Sir,
This has reference to the Complaint made by us in connection with the non functioning of our washing machine under the Company name of IFB Washing machine.

Our complaint Numbers are -[protected], which was provided to us by the company customer care. On several occasions we contacted their toll free / customer care number from the date of our original complaint lodged on 21st of March 2016.

Two complaints have been registered already. The complaint id of the latest complaint is: [protected]. It has been more than a month since the first complaint has been registered and more than 3 days since the second complaint has been registered. We have not even received a phone call from IFB forget about a visit. This is utterly disappointing. Does it take a social media post or a consumer court complaint to receive a proper response?

It has been 24 days now that we have made a complaint (bearing no. [protected]) for replacement/repair of our IFB Microwave 30SC 3. After registering the complaint on[protected], we have been continuously following up with the Service Centre and also with the company's office at Kailash Complex, C-3, Vikroli (W), but to no avail. Our calls seems to have gone on deaf ears or the company I believe does not care.
Would like to see if IFB really cares for its customers once they purchase their products.
An agreeved customer.
- Anupama Pinto

IFB has been placed & recognized as a brand.. And when you buy a new appliance to ease out your daily chores you hope that investing in a brand would not disappoint you.
However, my experience with IFB is not very pleasant. I bought a new IFB Fully Automatic washing machine in January 2016 in Panipat, A week later I started facing problems, the water heater is not working from day 1. The system hangs in the middle of washing process. And the worst part, chrome paint came out like a sheet in a week's time!! this is not what you expect when u dig a hole in your pocket & invest in a so called "brand". We had launched a complaint to the installation guys from IFB, it has not been attended. Not happy. I hope my issue would be heard & resolved on priority basis to restore our trust in the brand.

Dear Sir,
This has reference to the Complaint made by us in connection with the non functioning of our washing machine under the Company name of IFB Washing machine.

Our complaint Numbers are .-[protected], [protected], [protected], [protected]. which was provided to us by the company customer care.On several occasions we contacted their toll free / customer care number from the date of our original complaint lodged on 21st of March 2016.

Note:Not only the poor response shown on a customer we wish to register here that a reply from the service department that our service will be only like this and you can do whatever you want to do.


Their reasons stating that the spare parts not available and financial year end account closing works have all been digested by us from 21st March, 2016. Mostly 22 days have been lapsed and even till date and time no positive step has been initiated.

so please help us to rectify the problem.we expect a good thing to happen.

by,
V.Hamechander

(DEPUTY MANAGER ESSSAR GROUP)

91 [protected]

I have compliant a number of times about the microwave oven that iis not working properly.The warrenty is also getting over within 2 days they are just doing timepass.The service is really very bad.I think i will have to complint in consumer court then only they will solve the problem.Its so disgusting really.I want to get the solution within 2 days since the warrenty will expire.

Hi ..we just bought a IFB 8kg front load washing machine..service techinician from sri Vijaylakshmi enterprises - tin -[protected] narayanpallistreet shivajinagar bangalore came and gave the products fir 5500rs..forcebly he had given and for one descaling he charged 160rs..and advised to take 16pkts..he didnot give the bill also..i request you to action on it immediately. .please call to ethiraj [protected] or sathish [protected]

please resolve it as soon as possible

I am a consumer of IFB washing mechine last 6 years.
last week end i have purchased a new mechine IFB Aqua Elena VX.
As i already know your customer service is very bad, but seclected the product again for convictions the Quality of the product.
The company again and again proving that your service is not accurate.Now its three days completed.
No one from the company contacted us.Your service authorities not picked the phone.
At last we compliant fridge house whome sale the mechine, Then a lady contacted us to tell give one more day to assemble the mechine.
I have 3 kids nd old parents, now very worst stage without a washing mechine.How much day i wait for this irresponsible company service?
If i selected any other company i did'nt feel bad.