IFB Industries Complaints & Reviews

I've an issue with the Spin function of my washing machine and I launched a complaint on 24th April. I was told that the complaint will be resolved in 24hrs.
We are on 27th April but I've not even received a call from the technician.
Please see to it that somebody is assigned to address the complaint and the same in resolved in 24 hrs.
Complaint No: [protected]

I am in tirupur. I hv ifb washing machine model elena dx /5.5 kg is not working few days towards door closer problem. I called to ifb service center from april 5th to apr 25 . But no response from their.Pls support to me.
Thanks
Murugesan. P
[protected]

Dear sir,

We are deeply frustrated regarding your customer care service, as i have raised a compliant that our washing machine is not working for past ten days. Below i have listed ticket numbers
Date: 1/4/2016, your ticket no. Is [protected]. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.
Date: 10/4/2016, your ticket no. Is [protected]. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.
Date: 22/4/2016, your ticket no. Is [protected]. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.

It really horrible that you people claim yourself as leading provider in this segment but is this the way to address that a customer rise and waiting for nearly 20 days.
Please you people didn’t take immediate action and get resolve this problem, sure will defame you brand through social media which i am not willing to do intestinally. Hope you people understand.
Also i have to mention one more point about the ifb customer care agent in our area mrs. Mageshwari at gandhi nagar, redhills, and chennai 600052. She really making your brand spoil among the people over there by not responding the technical queries and asking to go for some other brand.
So you people having such a kind of people to do the customer care service.
Will give you guy’s couple of days to take action against my complaint else sure will spread this kind of stuff in social media network. I didn’t have intention to threaten but if you people force i will do this.
Hope this issue will end in good note.

Thanks
K. Thirupathi rajan
+91-[protected]
[protected]

Complaint booked on 21.04.2016.IFB Industries — No response from IFB service to attend my washing machine's problem

My complaint ticket No: [protected]
No one has yet called or come to service my fridge. 5 days now.I have reminded so many times with your customer service centre .whenever I remind the customer service, I get the standard reply, "We have also escalated the concern to our branch office to have it attended. Again regret the delay and inconvenience caused." IFB has very poor service in nagercoil, Kanykumari Dist.If no response from your company I will have to go to consumer court. This is for your information.

my email id:[protected]@yahoo.co.in

yours sincerely
D.T.Singh

We brought a washing machine 0n 17.04.2016 from Reliance digital show room, bangalore -562162.

The machine was delivered by[protected].

But still not not installed and demonstrated.

Their toll free no[protected] not working imperiously, by chance if we connect to the customer care representative, they will tell the system is down we couldn't find the status...my ticket no booked 3 rd time was [protected].
But till today i couldn't contact the right person to raise my compliant.

Here goes my story...

In the latest current of affair, I have logged too many complaints, every time all of them got escalated by executives handling the call. Four days back the senior person from your support center (Mr. Ajay) has assured me that I will receive the call within 24 hours. Post completion of those 24 hours, I have logged two more complaints and every time I was assured that I will get a call or visit within next 24 hours but it didn't happen at all. Last few instances of complaints are # 17679901, 17709070, 17638896, 16933238 and the last complaint (made today) was not logged at all, I believe, as I haven't received any complaint number against same, but you can check the records and confirm that I have called today as well (23rd April 2016) and had a discussion with Ms. Manjula.

As per the last visit from your service engineer (that too around 20 days back), he suggested that some spring is not working well and he tried to fix it. After fixing same, as soon as he started the machine, same problem i[censored]NBL at rinse started again. Then he sais that motherboard of machine has to be opened and probably would be replaced. How the hell, I can agree for this as I am facing the problem from day 1 and you can check all the complaints raised so far. On the contrary, post that every time my complaints are being resolved or cancelled without any resolution. I AM HIGHLY FRUSTATED AND JUST WANT THIS BLODDY UNUSABLE BOX OUT OF MY HOUSE. Either take the action on priority other wise let me know you inability in this matter so that I can take legal action against such reputed brand for which I have paid almost double the money considering that I will get premium services and product. If required, I can be contacted at [protected], [protected]@gmail.com.

Above was the latest instances but not the only one. I am facing these issues from day one of purchase of this unusable box (so called washing machine) and just for your information and better knowledge about your support services and products, please go through the complete trailing mail carefully. You and your management will come to know some about some serious facts.

Note: This entire trailing information was written as a mail to IFB support mail ID on 21st November 2015 and I still haven't received ant response on this too.

**** First instance ****

I have bought a new IFB fully automatic top load 7.5 of capacity washing machine. It's been more than 3 weeks, washing machine is delivered and installed at my place but I couldn't use it so far. It is very disheartening to face the kind of service a brand like IFB is offering. I have paid a premium to buy IFB product expecting that I will get the services accordingly, but now I believe it was absolutely wrong expectation. So here goes my story,

A service engineer came to my place to install and demonstrate machine's function. Here are some interesting pointers: For most of the options, written in display panel of machine, he was not aware, and kept saying that you should not use or you will never need these options. We ignored it. Then came the real interesting thing. Looking at the option for wash blankets, he said, this should be used to wash black clothes (blanket - black). I ignored, considering I can always read the manual and its OK, this is just a washing machine.

Then, I started the machine, and bang it just didn't work. After every few minutes of running, it shows an error of IMBL in display panel. By reading manual, I assumed that the machine is imbalanced. I tried to rectify it myself but couldn't do it. Then the real disappointment started. I have called the support center and logged the complaint on 10th Nov and I was assured that within 72 hours some senior service engineer will visit and rectify the problem. I waited for some days, and called again on 17th Nov. The support executive was also surprised that my complaint is already escalated, yet no one has updated on the complaint. He assured me that some service engineer will visit within 24 hours. Now wither that senior engineer is too senior and taking his own time coming all the way from IFB research center or my maths is very poor and 72 and 24 hours are yet not completed.

I am highly disappointed as I have bought the machine as a Diwali gift for my family and still we are not able to use it. Request you to take your machine back and refund my money. I actually don't want to use any IFB product any more. I now realize that in the same amount of money I could have bought a washing machine of another company and another gift for my family, if i have to receive such customer service.

My customer ID is 11261267 and the registered mobile number is [protected].

My ifb washing machine started having technical problem - leaking water from bottom of machine
Customer id - 1761922
In regards to this, contacted ifb customer care multiple times however not only my problem is solved but also received very poor customer service
First contacted ifb over phone on 11/3/16 then contacted multiple times since over phone was given other numbers to contact each time but received poor response and sometimes no response.

The issue right now is the warranty is ceasing tomorrow on 24/04/2016.
My concern is that ifb would decline to solve this problem after tomorrow

I would like my compliant to be appropriately responded immediately and solved as soon as possible

MyCustomer Id: 10520561
I complained on 19/4 about Fridge display not working and cooling gone down. Ticket no. given: [protected]. No one has yet called or come to see my fridge. 5 days now. Every email I write, I get the standard reply, "We have also escalated the concern to our branch office to have it attended. Again regret the delay and inconvenience caused." IFB has no good service in Goa.

I purchased an automatic front loading washing machine senorita aqua sx 6.5 one year back. since few days, a foul smell is emanating fromthe machine .I agvve a complaint TKT NO: [protected] .after twodays a technician by name Vinay came to my house today at 5.00pm . He simply opened a small shutter located at the bottom cleaned with a tooth brush and then put a packet full of Descal Powder in tothe shelf meant for detergent powder . HE switched ON the machine ( kept the machine in express mode) and set the timer For 15mnts. I was busy with some guests at that time . the technician advised my wife taht the machine will automatically switch off and also not to put any clothes for washing for one day .the technician took my wife's signature without my knowledge and left the place . After some time my opened the door, she was shocked to note that the door was literally hanging. In this connection i wish to informyou that the technician mishandled the product and the company should take serious note of this and replace the door immediately free of cost else the matter will be taken seriously and will be taken to the consumer forum and the print media

My wife salveena has lodged a complaint(Registration number[protected]
regarding the drum of washing machine model elena vx on 8/3/2016 . They have promised to replace the drum with in 15 days.Now 44 days have passed and whenever we make a call to the the service centre their answer is " We will come tomorrow".Now we are fed up by hearing this answer.Among the ifb service centres in india the kozhikode service centre is the worst.Now we have decided to move to consumer court for a quick solution.

I bought IFB WASHING MACHINE SENORITA SX @ 08:08:2012. And I jus hate the customer care people who make me to feel very irritating. If the service person was not available, they can jus say the truth, past 2 months I have been suffering that my machine was not working and every day I m jus calling to the care, and the people will say by that day the executive ll be at doorsteps but none of them present till the date is this the way they treat the customer, and do they think that we bought the product free of cost jus HATE it. And every day different person ll attend the call and I jus need to inform all the information from the first don't u have any database to store theses kind of information, and am I a radio to say the problem each and every day to each person o[censored]r CUSTOMER CARE EXECUTIVES.

Complaint on 8.03.16 no.[protected]. Techn came and recommended drum replacement. No action thereafter. Warrant will expire on 26.6.12. Is it because that warrang not expired they are not taking interest

I have registered a complaint about the ifb washing maching senorita model which is making an awfully loud noise when spinning and rincing. The complaint registered on 08.04.2016 and still not rectified. I got an id 1244145 from your customer service. Whenever i contacted the local ifb care office at kadavanthara, kochi, i am getting the reply that the technician will definitely come today itself. The same reply is continuing for the last two weeks till now it is not rectified. Please do the needful at the earliest.

Thanks & regards

George peter
Ponvely house,
Kumbalanghy p.O.,
Kochi.

Ifb washing machine top load on amc for rubber n plastic parts is troubling since last seven months .given many complaints to customer service number[protected] till date no resolution provided and the problem is still worsening .already paid 2129.00/- in cash receipt number 2965 on 12/July/2015 but till date the problem is not solved.when enquired wit customer care they said the employee who serviced the machine is a fraud guy and he sacked, but the service man has broke the top load door of the machine, till date we hav not received any positive response from them please contact on my mobile number [protected] for further queries

We have purchased an IFB wasing machine before several years. When its warranty got over, company suggested me to purchase AMC for quick service.

As per the suggestion from the company, we had purchased AMC pack continuously year after year. In 2015, we missed its renewal & unfortunately machine got some technical problem. When we contacted company, service centre charged Rs. 1870 for rectifying it and again sold an AMC pack on 26/09/2015 on payment of Rs. 2394.

But in March 16, again my machine got some technical problem. I called up service centre, customer care but nobody responded. We also e-mailed a compalint on 3rd April. After several complaints on phone and mail, a technician came to us and suggested us to take 50% of the contract amount (Rs. 1197) back as company has discontined the model and unable to provide service of this model. This is funny like an insurance company is saying to take the premium back to its claimant as company is not able to provide the insured amount.

Its already more than one month, we are facing service issues after paying the amount of AMC.

We bought a brand new ifb washing machine on the 26th dec 2015. Trusting the brand ifb . But with in 3 months the machine stopped working.

I am not able to get it working even with in the warranty on it. I called the call center and they sent a mechanic who opened every thing and could not understand the problem and went away stating that he will come back.

Now we call the call center and they say some one will come but no one turns up. It is more than 10 days and we are not able to use the machine.

Now the only thing left for me to do is sell it as scrap... And share the experience on every blog available.

You may want to replace the machine as i trust it is the best brand available and should also have the best service.

Information

Modal number:- tl- rdw 6.5 kg aqua.

Date of purchase :[protected]

Serial number:[protected]

Complain number:- [protected]

I'm using senorita dx 5.5 for past 5 years. I raised a ticket (#[protected]) for the service on april 10th. And i've been assigned to a service man (Ph: +91 [protected]). In past 2 years of my booking for the service, first time i got a service man assigned for my ticket.
I'm working woman, i waited in my home for a week for the service by hearing the false confirmation provided by him.
Till date no one has turned up for the service. I need the serivice to be done this time !!! Provide a solution please.

R/sir,
I have purchased digital elite vx 7kg modal on 19 feb 2013. When machine was installed at my house, the water supply was not at proper height but your representative has claimed that it will work properly . But when your representative washed clothes for first time to test the machine it cuts one of our cloth.Then they changes the machine . But the problem persists. It keeps on cutting our clothes. But we ignored as we feel its just our assumption. As in starting it was cutting only some delicate clothes. But the problem keep on increasing. It starts cutting our other clothes also. During the visits of your representative we show them our cutted clothes also. But their response was not satisfactory. So time passes by as we were also busy in our routines. But now the problem become major. It torn our every second clothes. We have lost more than gains from this machine. So now please take some immediate steps. As we have learnt that ur company is good at after sale service . But we didnt find such. We have purchased this machine from garg electronics from patiala, punjab.Now we want please change our machine to mannual model . As it will work with the water height properly. Please do the necesssary steps. As we have allready suffered a lot.As your representative always suggest us to repair the machine . I dont have that much time to entertain all these problems again and again and suffer more losses. One more thing your representative was telling me on phone the that i have used the machine for 3 years and giving me idea about the cost of machine or what. But keep in mind my losses and suffering. I am frustated now.
Please take the action as soon as possible.. I hope you will solve my problem and change the machine.

The microwave's light bulb got fused. So i called and logged a complaint for it's replacement. I was having an amc. Even after 4 days there was no response from their side. So i called at their call centre and asked for the status. They said that the technician has called you several times and due to no response from our side, he din't come for the repair. I told them that i dint receive any call or message from the technician. So they said that they have accelerated the request and it would be resolved asap. I waited for 3 more days after that and called again. The status was same that they have called us but their was no response from our side. So i took the direct contact number of the technician and called him, but their was no response from his side. I called him continuously for 2 more days. After 2 days he finally picked the call and said that they have not received any complaint regarding this. Even on sharing the complaint number he was not able to track it. But he said that he will come and get the work done. I waited for him, but he dint show up and i kept on calling him and he dint receive the call. Call centre is still providing the same status. I don't know what to do. I paid about 3000 inr for amc and there is no response from them. They are so eager that their costumers get an amc but after that they provide no service. If their will not be any response from them within one more week, i have to approach for the consumer cell and fight for this legally.

I have a problem in my micro-oven which is no more heating properly.So I called customer care number provided by them on 20/3/16.They responded and said that our micro-oven's AMC is expired, so the customer care person told they will be sending some technician to solve the problem and will renew the AMC also.On 22/3/16, the technician Satish came to our house but only renewed the AMC without repairing the micro-oven.He told that he will be coming the next day to repair but didnt turned out.Then after 3-4 days I called the customer care and narrated the same problem of the Micro-oven not heating properly, they assured that they will be immediately sending the technician but didn't do any anything. Then I called after 2-3 days but the same result.And now its been a month the problem is not resolved.I want to return the product if after sales service is so very poor and unsatisfactory.