IFB Industries Complaints & Reviews

Hi IFB,
you guys very interested to post me in this site stating that problem is fixed. I had a trouble of 35 days and last technican came just replaced 1 inch water filter solved the problem.

So many technician visited, unable to identify/fix the problem. I have spent so much of money in the laundry for past 35 days and i took leave for the service technician to shown which they didn't show up for 3 times.

It cost me more. I need my warranty to be extended for another 2 years as a compensation. I had a lot of stress because of poor IFB customer service.


Thanks
Balaji

This was an issue from 6 months where the issue was with Washing machine as they replaced multiple drums at a cost of close to Rs. 5000/-. Ragul & Suraj who had promised to refund the money are not bothered to answer calls and they continue to say that they will refund it, it's been 6 months now. What a bloody service. Cheaters.

My no. is [protected] and you can check all service logs that i have called them

Some one by name john called me, said he is not aware of the background of issues and he will refund rs. 450/- only. What a bad experience again. Is this the way you deal with customers?? Why dont you check all the transactions that you have handled and just close this nonsensic once for allllll...

Guys,

check with Suraj and Ragul, i have already shared the copy with them. Why dont they give to u ??

Hi IFB,
I have conference call with Rana (IFB customer service) and Praveen (Branch manager) on 21st evening around 6 pm. I am totally dissatisfied with venkatachelam associate service center, conveyed same in the call. Praveen aggreed that he is getting more compliant about same service center. He promised to send technician directly from IFB instead of sending the technician from venkatachelam associate service center.But Next day evening Karthi (venkatachelam associate service center technician) visited and couldn't fix the problem and left.

I am having trouble with IFB washing machine for more than a month and false promise from IFB Area Manager Praveen.

IFB should take action against Praveen and Venkatachelam associate service center.

False Promises... by IFB

At the end my IFB machine is still not working

Thanks
Balaji
[protected]


[protected][protected][protected][protected]------

Ifb washing machine - worst customer service

Hi,
my machine is not working from Feb 17th 2016 to till date. We registered compliant and contacted ifb customer service, Local ifb customer service. Nobody is helping. We have spent so much of time for existing for the service technician to fix problem. Actually technicians are not skilled to identify the problem, whoever comes tells the different problem and trying to sell new product instead of fixing the problem.

Tickets opened for the same issue

Complaint opened for Just one Month
[protected][protected][protected]-

Mar 21st : [protected]
Mar 11th : [protected]
Mar 6th : [protected]
Mar 8th : [protected]
Feb 27th : [protected]
feb 19th : [protected]


Contacted
pravenn - Tamilnadu branch manager
Lokesh - service Manager
Local service center - Venkachelam associates

No results till now.

Local service center is cancelled the ticket cuple of times stating that unable to reach the customer (Simply ignoring me)

Don't buy the IFB products, you will be fooled by service centers.

My machine is not working for more than a month. It is still under warranty (not AMC).

My recommendation, Don't buy IFB product...


Thanks
Balaji

I'm surprised to see worst customer service from IFB. I raised compliant [protected] on 18th March for washing machine and till date no one has attended. Whenever i called up the customer care and local service people the one answer was they will come today to fix it and to my surprise heard that my call was cancelled due to customer out of station. Now the technician is telling he would be able to come only tomorrow morning because they cant see the machine if it is a water leakage problem in the evening!!! My Machine is under warranty and experiencing poor customer service from service center team. I Understand call center guys have nothing to do with this and Floor supervisor Satish was very help full. Hope my problem will be fixed soon.

Post this complaint, the issue was resolved satisfactorily.

Very disappointing to know that AMC is not available for Admiral washing machine of IFB that I purchased two machine 4 years back...
Besides these machine have been quite troublesome.

I'm sure this will never happen outside India.

Do you now suggest me to exchange two washing machine?

F D [protected]

Dear sir,

Thank you for your reply, i too complaint to this mail also ([protected]@ifbglobal.com) and he replied to my mail.

This s Manisha [protected]. Invoice no 44684 date 7/3/15.We had issue with our washing machine on dec 2015 we have placed complaint and the service person came home on 30th dec and opened the machine and went back without repairing it. For 1 week the machine was kept open and we called Priya ([protected]) service person of i f b called back and said we don't have drum for ur machine mam Pls do get a new one we ll return back u r AMC amount and give discount for the old machine better exchange was her response. We also said ok for her and got new one on jan 13th 2016 and she never called back we called her more then 100 times. Today when I again called her from my other no she picks and I asked her the AMC money she says leave mam just 3700. Is this a right way to cheat u r customer ?? This is the worst service I have faced. Can u pls check with u r service person and return our AMC money.

No update received from service center till 16th March evening, so called up customer care number again and he gave me service center Manager's(R P Rana) number. Spoke to him and was taken aback by his callous attitude. He says we do not have the part and it will take time since it is not a small thing. When I told him that I was told on 11th March, while I was making payment, that it would be resolved on 12th itself if the part is available else it would be resolved within max 5 days...he tells me that he would repay the amount..please note that this is just the m/c body replacement(for which I have paid)., they are not even talking about the actual problem which is belt and some other part replacement which they have to do under AMC. They are pressurizing me to get the m/c body replaced, then only they will replace other parts and they are unable to replace the m/c body. I want my washing m/c to be repaired by tomorrow, with or without body, since it is under AMC else I will look for alternative ways...Why does IFB have such inefficient service centers ? I have not been able to run my washing m/c since last 8 days and one can imagine the burden!!!