IFB Industries Complaints & Reviews

We have been chasing and calling IFB Customer care for repairing our washing machine since Feb 28, 2016. At the time of AMC, they pursued and convinced us to take a two years AMC, but, now when they have to repair and replace a part, they are just not responding. I have shared the ticket numbers as evidence. Customer care executive promise to escalate the issue, but nothing happens after that.

Most worst service ever by IFB, never imagined this sort of poor service from IFB
Called in multiple times, there is no proper skilled technicians around I've to call many times for repeated problem in my washing machine.
This time it was much worse I called in customer support

I have purchased ifb admiral 8012 washing machine in 2012 with 4 years of warranty, they have refuse to do further amc as they have discontinue this product in 2012 with in two months of introduction. Service is poor

Please do not purchase ifb products, before purchase please take my feedback regarding post sell service and other things

Call me on [protected] between 5-6 pm

A dave

I ordered for a the 17PG3S IFB microwave on the 10th of March, 2016 at IFB Point, Pattom in Trivandrum, Kerala. The delivery was delayed for a week with very flimsy reasons. I personally had to go collect the piece on the 16th of March. on bringing it home, i found a body damage and returned it. i was given another piece which again on switching on made noises clearly indicating a problem with the piece. on reporting at the shop, it was said its only after a technician from the company installs the machine that it works fine. i am still waiting for the technician who hasnt arrived. I am a very busy person myself being a priest at the local church, do not own a vehicle of my own. its between all this that im having to make several phone calls and many trips to the shop which does not have anyone to be attended by at all times even if the shop is open. i find it now as a mistake to have opted for the services of IFB, especially the authorised IFB dealer at IFB point in Trivandrum.its been over a week and Im yet not using the product for which i have made the payment.

I would like for a refund now. i have already informed this to the owner of IFB point. but he hasasked me to wait for the technician to come and check the product and the techincian hasnt come yet.

Rev. Manu Abraham
[protected]
Trivandrum

Most worst service ever by Ifb I've never imagined this sort of poor service from Ifb
Called in multiple times, there is no proper skilled technicians around I've to call every month or once in two months for repeated problem in my washing machine.
This time it was much worse I called in customer support three times each time they rise a complaint ticket and promised technician follow up within 24hours but nobody care to call me to update about visit or delay in visit its been more than a week now and they keep saying its been processed escalated bla bla... Nonsense stories, right now I'm very much frustrated.
Below are tickets raised by your team but no action taken till date

# [protected]
# [protected]
# [protected]

I need a immediate solution to fix this issue without prolonging further,

Regards.,
Highly Disappointed customer

Last 2 week am complaining to repair my machine no one can came, i bye last 2 month before only but no response its too bad name to your company, i didn't bye for a showcase so make it quick or return back your product

Ticket no[protected]
Raised on - 10 mar 2016
Contact - [protected]

Hi,

I raised a complaint on 10th march for noise in ifb washing machine and your engineer visited on 12th march.
After having a look he told some part needs replacement and he will do the same on monday (14th march).
Till date (16th march) he has not turned up or even had courtesy to call.

Suggest us who will attend this problem and when part will be replaced.
We dont even have contact of person who visited our place.

Pathetic service

15th March 2016

client number [protected], [protected]

IFB stabilizer stopped working, on direct connection machine is working. Due to high voltage, the machine may get damaged. Has 1-year warranty for the stabilizer.
Repair, refund us with the new one.

Address : 201- D block, sivaji nagar, kurmannapalem.
Visakhapatnam.

I have bought a brand new senorita sx from the day one I am facing the was quality issue. The powder or liquid remains in clothes as such . we have to rinse the clothes manually all the time. I have complained so many times but there is no satisfactory service. Still we are facing the same problem. The dealer name is Jignesh mob no [protected] he is trying but the service local head Mr brijesh mob no[protected] still stuborn abt the problem sending technicaians all the time but in vain. Here I am attaching the complaint tickets from the day one kindluly look into the matter and arrange for the replacement of the machine.

I bought IFB AC on 12/03/2016.Today is 16/03/2016.Still no one came to install my AC.i have called customer care number of times but, no proper response from them my ticket number is [protected] .If i call to Haritha (ifb manager) chittoor.she is not responding at all.please solve this problem as soon as possible

I have an IFB washing m/c which is under AMC till 2017. I registered a complaint(#[protected] as it was not working on 9th March 2016. On 11th March, it was attended and I was told that it requires many replacements but would be done only when it's body is changed for which i have to pay INR 3700/-. Same day I paid the amount. Today is 15th March and nobody has even contacted me with any update. I called up IFB Customer care number again today morning and asked them to escalate this and get the complaint resolved asap, but again no one has turned up yet. 3 months back also similar incident had happened, they were not ready to repair it unless i get the washing m/c body changed. After lot of follow-up and 8-10days, they had repaired the m/c. Customer Care exec gives service center head's or Area manager's numbers and nobody answers on these numbers.

My Name is Suresh babu reddy, I have raised a complaint on 27th January 2016. &, 10thmarch 2016 to repair Motor problem in my IFB

washing machine. Complaint number : [protected] & [protected], It is almost 2month 11 Days since i raised the complaint, but still the

no respond in service center

( AMC no : 0024638).


T/R
Suresh babu reddy
[protected]...

Customer ID 4270113 and complaint numbers- [protected] and [protected]

I was gifted an IFB microwave as a wedding present. As per the warranty all 'parts'of the microwave are covered under warranty. The glass turntable of my microwave cracked while baking during the second use itself. It broke wile it was in the machine itself. I made a complaint to the service number and was allotted a ticket number. No technician visited and checked but i was told that the glass turntable is not covered under warranty - it is not mentioned anywhere in the warranty terms that glass turntable is not covered. In addition, it is not the case that the glass broke due to human touch, it broke while baking - which means i was given a defective piece to begin with. I lodged my first complaint on 11/02/2016 and it was closed without any intimation. When I called the second time, they said it was because i declined to pay. I asked them to give in writing that i will have to pay for the turntable, which also they declined and closed the complaint without due process. Anyway they again raised a second ticket number whihc also i have mentioned above - the tecnician did visit, but did not answer any of my questions and asked me to speak to the company service centre. On Mr. Arun calls me and tells me again that the glass turntable is not covered under warranty and i asked him again to give it to me in writing which he said he would. I have been waiting for more than a month and have undergone a lot of stress due to this unprofessional and unethical behaviour of the service centre staff.. Why this kind of confusion is being created - you just need to include the limitations of the warranty in the warranty and not claim later that the particular item isnt covered under warranty - that is breach of trust. I request you to kindly get my glass turntable replace asap as per the warranty terms. Otherwise I want a written intimation that the glass turntable is not covered under warranty.

Please take this issue seriously.

I have raised the Complaint on the above subject and continuously follow up for the past 3 years, Before 3 years technician came and told that Drum and Bearing has to Replace . also he told that if an covering under AMC they will replace the same with free of cost and then I have done the renewal of the AMC, after that I have done the 3 AMC renewal, no one has turned up to change the drum and the bearings . I can conclude that Either IFB is cheating the Customer or they dont to do any of the service to customer, so that IFB can get the Bad impersion on the market . I have raised the compalint on 12-Feb-2016, Complaint No : [protected], after continuous follow up no one guy came and asked do u have any cloths for washing now, I said no, then u told, ok tomorrow u check and let me know . I told him if I check tomorrow also same problem will be there and asked him to change the Bearing and the Drum, without any conclusion he left from my place and Immediately i am getting the SMS that my Issue is resolved, after that Again i called to customer care and i given the complaint Number and that guy telling that there is no such complaint registered and he deliberately cut the Call and irritating me . Again I try 10 times and i got one new complaint number [protected] on 01-mar-2016, for this number also I have not received any thing from IFB and again they closed the Issue . Again I raised the complaint and new complaint number : [protected] . let me wait ... if IFB is not responding furhter need to throw it to scrap and need to say Good bye to all the IFB Products .

We registered for service of IFB washing machine.The representative from IFB who visited us told machine got drum problem and additional cleaning need to be done. He asked to us register for AMC and take cleaning service named AQUA.He billed us amount of Rs 4218 for AMC and Rs 1800 for AQUA. After that its been more than one month, complaints have been done several times and few times representative visted but the problem hasn't been rectified till now.
IFB is clearly cheating consumers with its service team.
Name - Sugumar M
Customer Id- 2100974
Contact no -[protected]

Despite availing AMC and repeated requests and complaints, no action from customer care from IFB. Shocked to see such poor response mechanisms from so called international company IFB. Contemplating approaching consumer court for relief and resolution

Recently purchased a washing machine (Senorita Aqua SX 6.5) and a microwave oven (30SC4). Installation and demo request for washing machine just satisfactory. Installation and demo request for microwave oven not attended to till date. Ticket no. [protected] dated 05/03/2016 closed unilaterally (suo moto). New ticket no. [protected] dated 11/03/2016. IFB call centre keeps giving false promises each day. Local area manager Mr. Rudresh [protected] hands over to Mr. Vijay [protected], local service engineer. In spite of so many calls each day since 5 march the microwave oven lying unutilised. A global company of IFB should have a one-stop solution in providing customer care after self-service, which is presently blinded by it's poor irresponsible service relations. Request fixed responsibility for loss of confidence of customer and take immediate necessary remedial action.

Dear Team,
I Complained on[protected] but still now problem not solved.Today i call to customer care and he told that the compliant was cancel and give the new reference number .it's irreating for me . It's create a bad impreesion of ifb service. I purchase the machine on last year only. its repaired on Dec month . so that I compliant to ifb service. The techinican came and told that the drum was problem. But still now no one come and replace it. Why the compliant was cancel ??

I hav taken amc on[protected] till now thr hav not completed my wrk employee hav taken 2129 amount I m complaining so many times but still thr hav not shown any responses

I am customer of IFB Washing Machine. I have registered a old complaint No: [protected] on 18th dec 2015 & new complaint no: [protected] (washing machine model: IFB Senator Front LOAD 6 Kg) and it is not under warranty.
After several follow-ups, finally the IFB service man came and check the machine problems, they told us to replace the main motor and some few spares and the cost would be around Rs. 8050/-. The same amount Rs.8050/- paid on 10th jan 2016 for the spares replacement. But the problem not resolved, again we have registered complaint, but they not ready attend the problem. We tried to contact manager and service man but irresponsible answer from them, even they are asking & shouting us " why you are calling".
when ever we call to toll free number they open new complaint number and they closed old complaint number. Finally, the service man came after several follow-ups and mails. Again, they told us to replace some spares but they are not giving us the confirmation for the problem rectification.

1) IFB office- VISHAKA ENTERPRISES
Location: #11, Venkatasamy Street, Selaiyur, Chennai-600073.
2) Manager No: [protected], Name: Karuppannan
3) IFB Service man No: [protected], Name: Vignesh

I told them to refund the paid money for the spares OR resolve the problem. But they are not at all listen and not ready to attend the problem. They forced us to take AMC for this machine for the problem rectification.
I thought IFB is world no:1 company for washing machines, but very worst service .I don’t know why the people expecting world no:1 with worst service, you people don’t know and not able to identify the problems.
We are following with this service centre more than 2 months. But the problem not resolved.
Kindly look into this issue and resolve the problems.

Regards,
Someswaran.K - Mobile no: [protected] & [protected]
Complaint no: old no: [protected] & new no: [protected]
Customer Id: 3837415