IFB Industries Complaints & Reviews

I have a IFB fully automatic waking machine. Its more than a month now for a part to replaced. Even after an escalation being registered a week ago, not a single call. I even called the service center here in Chennai and the person talks like he is doing me a great favor. This after taking an AMC.

I suggest you please stop this scam of cheating people and leave this country. We won't miss your products or your pathetic service.

Pledged never again an IFB. The South Korean and Indian brands are far better in resolving complaints.

Such a worst service your IFB company provides. I took IFB Fully automatic dryer. Even after so many calls and requests there was no person attended for demo and installation of dryer. If the request is not processed soon, This issue will be given to consumer court. Mind it. You don't have minimal responsibility towards your costumers.

I am customer of IFB, purchased washing machine in 2013. I lodged a complaint on Jan 28th 2016 from my registered mobile no.[protected] -Chennai to IFB-Customer care as water was not drained out after washing. After frequent follow-up, service engineer has visited my house and informed that pump to be replaced. Again started following up with the customer care then the technician replaced the pump after 15 days of his visit and then he informed that board is to be replaced. The technician who had attended has not properly analysed the problem. They are attending after giving many continuous calls to customer care. Local Service centre persons are not picking up the calls. We are very lucky If the call is connected.

With out rectifying the problem they cancelled my request complaint with out our knowledge and given another complaint no on Feb 26. Service centre informed that board will be replaced on March 4th 2016. From Jan 28 to till date we have been waiting for the solution from customer care. Till now problem is not solved. When we asked today again customer care informed that today they will raise another complaint no. What is the use of raising complain nos again and again without solving the problem. Customer is punished for purchasing the product

I have an IFB 20SC2 microwave oven, it was working fine but a month ago its touch panel stopped working.I registered a complaint by calling the customer care no. and after numerous calls a technician came and said that the touch panel has to be replaced and said that he will replace it within 2 days but it has been more than 25 days but no response from IFB service center.Till now i have made numerous calls to the customer care enquiring about when the panel will be replaced but they give some or the other excuse.They are saying that the part is not available and they will replace it once its available.I am fed up of continiously enquiring from cusomer care about when the part will be replaced.

I bought an IFB product thinking that it is a reputed brand and their service should be good, but after seeing their after sales service i am regretting my decision of trusting their company.It is the worst service i have ever experienced.

I just hope this time around my problem gets solved.

My details are:

Customer ID:10805363
Complaint NO:[protected].

Dear sir/madam,
I am a user of IFB washing machine since 2012 recently i have checked that its warrenty time is going to finish. So i called up IFB customer service for servicing my washing machine on 28th feb they told me that they will attend me in 48hrs but til now(3rd mar) none of the IFB service men visited me when ever i call them they are saying we have sent our service man but still now i didnt get any service man


i have never seen a company giving such a poor service to there customers.They have really disapointed me i will never ever encourage my friends or family members to use this waste brand products(IFB).Such companies should be banned who try to bluff customers by false promises


complaint no:[protected]

I am holding an IFB washing machine which was purchased on January 2008.
Now my machine has leakage problem for the past 15 days. I have called many times to the toll free number and booked my compliant and i talked to the near by service center but there was no response from their side. Iam from Erode. Iam highly disappointed about the service and response of IFB and this company is worst in customer satisfaction and response.

I had purchased an IFB washing machine "Senorita VX" on 29.12.2012 vide Inv. No. 1820 DANAM, Chidambaram-608001. This machine is being often get repair and problematic.
on complaint the "hsp HART service point" at Chidambaram attended repair works on 18.01.13 and charged Rs. 3480.00. Eventhough this machine has been provided name ke was Warranty for 4 years from installation date 18.01.2013 to 17.01.2017. Again the machine board had been got damaged. They changed the board and charged Rs. 3100.00. Thereafter the machine get breakdown on 29.01.2016. Then I have approached the customer care and lodged a complaint vide ticket no. [protected] date 30.01.2016. There after some people came and dismantle the machine and said, belt, drum, board etc., damaged! we will place supply order and attend the repair. They didn't turned up.
Then I have approached the customer care and lodged a complaint vide ticket no. [protected] date 16.02.2016. Again some persons from IFB franchaise came and told the same. The repair and replacement of spares intended not attend till date. Now we facing hardship and paying Rs 120.00 per day for washing from the date of repair excluding conveyance charges.

My dishwasher has not been working since 2 weeks. Inspite of repeated complaints and even repeated calls to the service centre vijaylakshmi enterprise no technician has come to sort the problem. A technician came to rectify the first complaint however the machine is worse after his so called service. No one has come after registering a complaint for the second time. Worst service by ifb and poor knowledge by the "technicians".

Dear Sir, Inspite of repeated complaints my washing machine door problem has not been rectified. Its a door locking problem and engineer says it is not covered in AMC. The door closes and gets locked but the machine does not start till I have pressed the door 2-3 times. Please send a senior executive to justify or to rectify failing which I ll have to approach consumer redressal forum. My cust id is 10602213. Previous comp No 17339950.
Thanks

Dear IFB Team,

Greetings from Little Italy Group of Restaurants !!!

Customer Id. - 4312682

We have recently opened another Outlet In Kalyan Nagar - Bangalore Area & And are Proud to have Countinued Patronage & Association with IFB.

We have installed the IFB - IDW from the local office technician. ( IFB Industreis Limited, 16/17, Vishveshwaraiah Industrial Estate, Mahadeva Pura Post, Bangalore - 560048 )

Now that the machine is Installed and ok ... The local team here having seniors like Mr. Venkatesh Murthy & Team have been just Very Disappointing & Hopeless in fulfilling our requiremnts in regards to the Supply of IDW Detergents. & Because of no IDW Detergents we are unable to use the Machine at all.

Repeated Calls / n number of remainders since last 10 days to Mr. Naveen at the same office has no good response.

Our Indiranagar Outlet also is facing the similar problem of supply for the IDW Detergents ... Hopeless response from Mr. Venkatesh Murthy & Team.

We really dont understand the way things are being taken forward here at local level.

We are really Sad & Sorry to expect this kind of a low level & very unruly service here from your local office.

Please Suggest what is to be done & how do we start our IDW without the Detergents.

Regards,

Vishnukant Rathi.
Mob: [protected]

Mail. - [protected]@littleitaly.in

I have ifb senator automatic washing machine and i need repair when i on it lights are coming but it is not working..so i need a repair pls send a worker and tell the time when you will give your home service by sending email and tell the cost which it will coast my address is Om house near vikram aditya hospital, colony road, mandi dabwali, haryana
Mobile no. [protected]

I raised my first complaint call on January 14th 2016(ticket id -[protected]), one technician attended the call on 1st week of February 2016 (after 15days of my compliant) and told mother board panel board was having problem and he has to that it will take one week time to change the month board. The technician has took almost 4 weeks' time and did't came back for replacing the mother board. When I have called the Franchise centre they have told that they have not received the new mother board (spare part) and they have told me that contact call center. After that I have called customer care (IFB) and they gave another number of Manager / Supervisor of the franchise. When I contacted the manager he do not lift his mobile (Manager Name: Mr. Ravi kumar, Tadepalligudem, West Godhavari Dist.) after that again contacted IFB-call centre and they gave another number of In-charge (Madam) of vijayawada and the number was not working.

After 25 days I contacted call centre again to close the issue with frustration i.e. on 27th February 2016 they have told me that my call/compliant has been closed, and again the call centre people given new compliant Number and they have promised will solve the problem within 72 hrs. That is also not effected till date i.e. 1st March'2016.

Below are my question i am raising with IFB Team.

1) 2 months solution is not given what is your answer?
2) why calls was closed without solution?
3) what is the use of buying international brand machine?
4) what is the use of warranty / guaranty?

I once again request you to depute some senior & sensible person from your company to look into this matter and to close the issue. We are feeling deeply humiliated, frustrated and cheated and would like to take up this matter to consumer court as a last resort if not solved the problem within one week.

Regards,


M NageswaraRao
Please contact in this Number only: [protected]
Registered Mobile No: [protected] (not working)

I purchased a AMC from IFB Agencies (Swayum Solutions) on 28th Aug 2015. Engineer said the AMC will be effective from 29th Sept 2015. We called your Customer care and raise a complaint and it gets closed in 5 days without the resolution. My Machine when it switches from Wash to Rinse it stops and never worked after that. Many services done before purchasing the AMC from Swayum Solutions and almost spent close to Rs. 9000/- with AMC. I have waited for almost 6 months for AMC and still pending. Engineer said we need to change the complete top thing coz the new panel is not fitting your machine on 28th Aug 2015. Now it's 1st March 2016. I called up your IFB Customer care on 12th Feb 2016 and raised a new complaint number. New Engineer called up and started asking from scratch and want to know what is the problem and what needs to be replaced. This means even IFB Customer care nor your agencies not aware of my Washing Machine problem and no follow up. We were washing our clothes by Hands for 9 months and waited and frustrated.

I have trashed IFB Washing Machine and I don't require any more service or support from IFB. Please do refund my AMC Charges.

Hi, i brought washing machine 6 month back and MCB of IFB gone faulty, hence i complained feb 1st week, till now nobody turned to fix it. i want to be fixed MCB faulty or replace ment still its under warranty

Bought a IFB 30BRC2 Microwave from Snapdeal in January 2016. Within a month one of it's coil got burnt while using Convection. Registered a complaint on IFB Customer Care on 19th of February and after much follow up (called them atleast 10 times) got a technician to look at it. He said that the microwave is not in warranty according to company records, though there was a demo from the company and we have the warranty card. Most likely the person who came didn't update our records in the system. The technician then left promising to come back again with a new coil but never came back. We tried calling him also a couple of times but he stopped picking up our calls. We tried contacting the Area Manager (Bangalore) Mr. Sabrish and Ms Nirmala but no one picks up calls.

Would request you to please raise the issue with IFB and help us in getting the microwave repaired.

Serial Number:[protected]

Regards
Amitabh ([protected])

Hi Team,

Last year we purchased IFB Washing maxhine in Chittoor and the model was Senorita Aqua 6.5KG. Fonts on the nameplate Got erased and had spoke to the dealer in Chittoor as well. He keeps on saying that he ordered the product for replacement but still it's in transit or courier.

This is related to to my previous complaint:
http://www.consumercomplaints.in/ifb-industries-dishwasher-neptune-vx-stopped-wo...⇄

The technicians took the dishwasher to service center on 17th Feb, 2016 and promised to return it within 3 days. But there is no sign of them from that time.
Instead, I got an SMS on 23rd Feb, 2016 that my complaint number [protected] has been resolved. I reverted back by SMS that it is not resolved. Then I got a call from customer care and he assured that the machine will be delivered next day. The local service center guy confirmed the same.

Again the service center fellow called on 24th Feb to inform that they cannot deliver the machine on that day as they have some "urgent" work and they would deliver it on following Saturday (27th Feb).

I am yet to get back my machine. The service center fellow has kept his phone switched off since Saturday.

I was suspecting that I was dealing with a bunch of frauds in IFB and my suspicion is getting stronger day by day.

I have a washing machine admiral 7w and is under warranty till April 2016. I have been calling since December 2015 to get the drum rubber replaced because it has worn out. I have been told that the part is not available and I can buy a new machine with a 20% discount. This is the most stupidest answer I have got by the senior manager. I had declined the request. Then I was told its coming from Goa and still no answer. I called the 10th time and I was told seniors will get back however it has not happened till know.

The service person visited has come prepared with his mind with standard reasons to suggests its our fault.

As soon as he arrived he suggested it is due to cockroaches . After we told him we shifted the home 3 months ago, he then changed his mind and suggested the pcb is gone and its due to shifting. He dont have any proper excuse when we asked how did it work for over 3 months after shifting ..? The call center person also directly suggests it has happened due to shifting and they dont care if it has worked for 3 months after shifting..The shifting was from a flat 5 minutes walk from this one.

It looks like they have prepared their mind to make us bear the costs and not repair anything although the service agreement says its complete warranty for 4 years.

I am surprised at the level of service and attitude of such a big and famous company .

Please assist us as soon as possible..

Hi Team, I need the compensation on my AMC contract with IFB, where I have not getting any proper support on all reported problem almost 4 months back issue reported, still solution has been not given. as per the SLA for AMC contract, two working day's to address the issue, but when problem reported with call center, problem looked after 40 day's, which is not acceptable . when you not have time to address the all the customer call in time, please don't get the AMC signed with customer.i am giving Same complaint repeatedly but still issue not resolved. Service engineer visits after 4 to 5 times calling to customer care just he will visit and again i will come like that he will tell and complaint will closed with out resolving the Issue...same thing repeatedly happening because it is under AMC...i think AMC complaints will not attend properly it seems...