IFB Industries Complaints & Reviews

I raised my first complaint call on January 14th 2016(ticket id -[protected]), one technician attended the call on 1st week of February 2016 (after 15days of my compliant) and told mother board panel board was having problem and he has to that it will take one week time to change the month board. The technician has took almost 4 weeks' time and did't came back for replacing the mother board. When I have called the Franchise centre they have told that they have not received the new mother board (spare part) and they have told me that contact call center. After that I have called customer care (IFB) and they gave another number of Manager / Supervisor of the franchise. When I contacted the manager he do not lift his mobile (Manager Name: Mr. Ravi kumar, Tadepalligudem, West Godhavari Dist.) after that again contacted IFB-call centre and they gave another number of In-charge (Madam) of vijayawada and the number was not working.

After 25 days I contacted call centre again to close the issue with frustration i.e. on 27th February 2016 they have told me that my call/compliant has been closed, and again the call centre people given new compliant Number and they have promised will solve the problem within 72 hrs. That is also not effected till date i.e. 1st March'2016.

Below are my question i am raising with IFB Team.

1) 2 months solution is not given what is your answer?
2) why calls was closed without solution?
3) what is the use of buying international brand machine?
4) what is the use of warranty / guaranty?

I once again request you to depute some senior & sensible person from your company to look into this matter and to close the issue. We are feeling deeply humiliated, frustrated and cheated and would like to take up this matter to consumer court as a last resort if not solved the problem within one week.

Regards,


M NageswaraRao
Please contact in this Number only: [protected]
Registered Mobile No: [protected] (not working)

I purchased a AMC from IFB Agencies (Swayum Solutions) on 28th Aug 2015. Engineer said the AMC will be effective from 29th Sept 2015. We called your Customer care and raise a complaint and it gets closed in 5 days without the resolution. My Machine when it switches from Wash to Rinse it stops and never worked after that. Many services done before purchasing the AMC from Swayum Solutions and almost spent close to Rs. 9000/- with AMC. I have waited for almost 6 months for AMC and still pending. Engineer said we need to change the complete top thing coz the new panel is not fitting your machine on 28th Aug 2015. Now it's 1st March 2016. I called up your IFB Customer care on 12th Feb 2016 and raised a new complaint number. New Engineer called up and started asking from scratch and want to know what is the problem and what needs to be replaced. This means even IFB Customer care nor your agencies not aware of my Washing Machine problem and no follow up. We were washing our clothes by Hands for 9 months and waited and frustrated.

I have trashed IFB Washing Machine and I don't require any more service or support from IFB. Please do refund my AMC Charges.

Hi, i brought washing machine 6 month back and MCB of IFB gone faulty, hence i complained feb 1st week, till now nobody turned to fix it. i want to be fixed MCB faulty or replace ment still its under warranty

Bought a IFB 30BRC2 Microwave from Snapdeal in January 2016. Within a month one of it's coil got burnt while using Convection. Registered a complaint on IFB Customer Care on 19th of February and after much follow up (called them atleast 10 times) got a technician to look at it. He said that the microwave is not in warranty according to company records, though there was a demo from the company and we have the warranty card. Most likely the person who came didn't update our records in the system. The technician then left promising to come back again with a new coil but never came back. We tried calling him also a couple of times but he stopped picking up our calls. We tried contacting the Area Manager (Bangalore) Mr. Sabrish and Ms Nirmala but no one picks up calls.

Would request you to please raise the issue with IFB and help us in getting the microwave repaired.

Serial Number:[protected]

Regards
Amitabh ([protected])

Hi Team,

Last year we purchased IFB Washing maxhine in Chittoor and the model was Senorita Aqua 6.5KG. Fonts on the nameplate Got erased and had spoke to the dealer in Chittoor as well. He keeps on saying that he ordered the product for replacement but still it's in transit or courier.

This is related to to my previous complaint:
http://www.consumercomplaints.in/ifb-industries-dishwasher-neptune-vx-stopped-wo...⇄

The technicians took the dishwasher to service center on 17th Feb, 2016 and promised to return it within 3 days. But there is no sign of them from that time.
Instead, I got an SMS on 23rd Feb, 2016 that my complaint number [protected] has been resolved. I reverted back by SMS that it is not resolved. Then I got a call from customer care and he assured that the machine will be delivered next day. The local service center guy confirmed the same.

Again the service center fellow called on 24th Feb to inform that they cannot deliver the machine on that day as they have some "urgent" work and they would deliver it on following Saturday (27th Feb).

I am yet to get back my machine. The service center fellow has kept his phone switched off since Saturday.

I was suspecting that I was dealing with a bunch of frauds in IFB and my suspicion is getting stronger day by day.

I have a washing machine admiral 7w and is under warranty till April 2016. I have been calling since December 2015 to get the drum rubber replaced because it has worn out. I have been told that the part is not available and I can buy a new machine with a 20% discount. This is the most stupidest answer I have got by the senior manager. I had declined the request. Then I was told its coming from Goa and still no answer. I called the 10th time and I was told seniors will get back however it has not happened till know.

The service person visited has come prepared with his mind with standard reasons to suggests its our fault.

As soon as he arrived he suggested it is due to cockroaches . After we told him we shifted the home 3 months ago, he then changed his mind and suggested the pcb is gone and its due to shifting. He dont have any proper excuse when we asked how did it work for over 3 months after shifting ..? The call center person also directly suggests it has happened due to shifting and they dont care if it has worked for 3 months after shifting..The shifting was from a flat 5 minutes walk from this one.

It looks like they have prepared their mind to make us bear the costs and not repair anything although the service agreement says its complete warranty for 4 years.

I am surprised at the level of service and attitude of such a big and famous company .

Please assist us as soon as possible..

Hi Team, I need the compensation on my AMC contract with IFB, where I have not getting any proper support on all reported problem almost 4 months back issue reported, still solution has been not given. as per the SLA for AMC contract, two working day's to address the issue, but when problem reported with call center, problem looked after 40 day's, which is not acceptable . when you not have time to address the all the customer call in time, please don't get the AMC signed with customer.i am giving Same complaint repeatedly but still issue not resolved. Service engineer visits after 4 to 5 times calling to customer care just he will visit and again i will come like that he will tell and complaint will closed with out resolving the Issue...same thing repeatedly happening because it is under AMC...i think AMC complaints will not attend properly it seems...

Dear Sir,

Complaint date: 24-Jan-2016
Complaint no: [protected]

Vellore service center person came inspect the problem one weak after the complaint and told to replace some parts and don't complaint in customer care. Still they didn't came. Daily am calling to that service center.

All my previous complaints also takes nearly one month to rectify. Please check my previous complaint history. Same problems happening repeatedly, I don't know they are trained for service or not. Totally disappointed about that service center. If parts are not in that center means remove that center. Please take a necessary action to the service center.

Thanks,
Dillibabu.M
[protected]

Hello Sir,

I have IFB Washing Machine ELENA EX which is not working from Last 20 day, In spite I have AMC of it.

Complain No:- [protected]
Complain Date:- 09/02/2016

Customer Name:- Jyotindra Bhoyania.

Near area Service Center Name :- Capital Goods (J P Nagar 5th Phase Banaglore).

Prabhase([protected]) Stated that AMC records are not updated in Software.
Shivangi:- [protected]

No body is cooperating from last 20 days, Please take the effective step

Thanks,
Jyotindra

This is with regard to the Ticket no raised [protected] on 27th January 2016.

The service call was responded by your personnel and I was informed that the problem is with the Motor which do not cover under the AMC ( AMC no : 0024638).

Hence there is no support rendered for the AMC, I would like to withdraw my AMC and please return the AMC amount

T/R
Suresh babu reddy
[protected]

I had raised a complaint on Monday 22nd Feb 2016 for general service of my washing machine. Till today i.e 25th feb nobody bothered to check into it.

Complaint # : [protected].
Is this what IFB is known for? Every time I give a call to the customer care, they just redirect us to some landline number which has no response.
I am very much frustrated with IFB service. If this continues, IFB will lose its legacy.

IFB top load washing machine is not working as it showing E4 error, and the drum is not rotating while rinsing and the water is continuously going from inlet to out going pipe.

We have AMC with IFB and raised below 3 calls because of PCB board is not functioning properly, more than 3 months has gone till now board not changed i am very disappointed with IFB worst service.

November[protected]
17th Dec 2015 ([protected])
27th Jan 2016 ([protected])

I moved from Ghaziabad to Gurgaon and thus placed a re installation request (#[protected] with IFB customer care on 9th Feb for my machine machine (unfortunately I bought one.. to which I regret till date).

Firstly I did not get even a call from anyone till 2 days and had to call them back to follow up even though your response time says 24 hours. I had told them the new address in detail.
Next I got a call from person stating that no one responded at my address. Upon inquiry, got to know that he went to the old address, despite the fact that I had updated the new address with Customer care executive.

I again called up to cust care and got to know that they updated the address and NOT THE CITY !!! --- I don't know how to respond to such a blunder.

Again for next 4 days, No call from any one. I called up again, and got to know that city in address is still the same !!! This was a test of my patience. I still updated the address with customer care and was promised prompt service.

For next 3 days, there was no response. I called up cust care and talked to HANEF MOHAMMED and was promised a call back from his senior in 1 hour (I am waiting for that till date !!!)

Finally I called up cust care again today and talked to UDAY (this is exact 13 days from the date the complaint was made) and got to know that city in address is still same. He himself admitted that there have been more than 10 follow ups from my end and the worst part was the THE REQUEST WAS CANCELLED WITHOUT ANY REASON MENTIONED IN SYSTEM !!! Moreover the ticket was not cancelled from my end neither was I informed.

I would really really request you to go through all the recording of the call, if you people have that level of infrastructure set up.

I will really really ensure that I never suggest anyone ever an IFB product in my life again. And thankfully I made the right decision at the last moment to buy LG microwave. Can't even imagine where I would be stuck, had I bought IFB!!!

Kudos to you !!! - Of all the appliances/gadgets I use, IFB has topped the chart for WORST service !!! Decided NOT TO buy IFB product ever in my life.

I am V K Rajput from Allahabad Uttar Pradesh
MY ticket number generated to resolve my IFB washing machine was not attended and resolved. Ticket No.: 17382040 dated 10/02/16.After repeated complaint on customer care phone nobody comes to attend the complained as my machine is under warranty...

MY ticket number generated to resolve my IFB washing machine was not attended and resolved. Ticket No.: [protected]. IFB service center guys were cheating as my machine is under warranty.

Front exit chamber cannot be accessed as it is jammed Needs replacement.
Machine also requires to prepared for relocation by Tuesday 23rd February 2016

IFB dish washer also needs to be serviced ad prepared for relocation.

Dear sir
my washing machine model no-SENORITA VX 6 KG .display of the machine is blinking and time of the programme is also changing .bulb of the tube that connects with tap is damaged.it should be replaced.to close the door of machine it is highly pressurized .these are the 3 problems top be resolved .my mobile no-[protected].still i have warrenty for 2 months, so please hurry up.i am resident of kphb colony, road no-3, near RR chiken center