IFB Industries Complaints & Reviews

IFB Team,

Technicians came to my place on 17th Feb to take the dishwasher and promised that they will bring it back within 3 days after repairing. As per promise, I should have got back the dishwasher by 20th Feb. Please note that there was not any holiday/weekend from 17th to 20th Feb. But that did not happen.

Instead of receiving the dishwasher, I got an SMS from IFBCRM on 23th Feb that my complaint no. [protected] has been resolved. So I reverted back by stating that it is not resolved. Then I received a call from IFB customer care and they assured that my machine would be delivered the very next day.

The guy who took the machine, called me back the next day and we agreed that he will deliver the dishwasher on 24th Feb at 5 PM. So I came back from office early. Before leaving office, I confirmed with the technician at 3:30 PM that they are going to deliver the machine as committed. I reached home before 5 PM and was waiting. Then the technician called me to inform that they cannot deliver the machine on that day because they got some urgent call. Somehow these guys decided that delivering my machine is not less urgent and the fact that they are unnecessarily making me leave office early on multiple occasions is of no consequence.

However, he promised that the machine will be delivered on 27th Feb at 10 in the morning. There is no sign of them yet. When I call his cell, that is switched off. So, I am sure that I am not getting the delivery today.

So, IFB Team, is this really the best service that you have to offer to customers? I am asking this because you assured me of the best service from your side.

Mobile No [protected] Security Section HQ EAC Air Force Upper Shillong

Hi,
My name is Deepak & i reside in Bangalore. I own(unfortunately) an IFB washing machine which stopped working about a month back, for which I raised a complaint on 28th January which was closed on 6th February without even visiting, leave aside attending to the fault.

I again raised another complaint vide number-[protected] dated 6th February & almost followed it up every day without resolution till date(almost a month now).

Also wrote on [protected]@ifbglobal.com multiple times but without any action.

I have not seen such pathetic service & am totally frustrated. Such companies are taking customers for granted & I am taking this up in consumer forum now.

I live in Visakhapatnamm my AMC ID No is 2832945.I have a problem with my IFB Washing machine Elena make, the machine keeps moving from its place and there is lot of Vibration, IFB service cell mechanics came replaced the dampers, still it is same, now the mechanic has told me that the cabinet needs to be changed, the cabinet is costing Rs3800/- even if you have an AMC, The local service centre is not giving me any assurance that the machine will not vibrate and move from its location. The machine makes so much noise and vibrate that you get frightened

Till now nothing done even local service centre did not listen IFB employee Mr. Vikas. Service centre even does not value company person what is the value of customer

Thanks for your prompt reply. Please see this matter from a customer's view. What about the compensation for the loss I had undergone...glass, paint and the unit. Kindly look forward to it.
My Contact details:
Name: Mohanjit Singh Walia
Mobile: [protected]

My AMC Cust Id No 2832945.I have been trying to get an answer for my IFB front load Washing machine VIBRATION. The vibration is so severe that i have to be physically present and hold the machine during the process of washing. Made many complaints and got no solution for the problem.Because of the vibration a number of spares are getting worn out.Further i would like to bring out that the on 08 Mar i made a complaint to the toll free number and recd complaint no [protected] for leakage of water, the mechanic came on 09 Mar and checked the machine and informed that some tube needs to be changed and that he will come with the spare nextday.Subsequently i was in touch with the local service provider and every time i give a call they use to say that the spare is yet to be recd from there gowdown. On 14 Mar i gave a call to the Toll free number to check up reasons for the delay, from them i understood that the complaint has been cancelled as i was not responding to the local service mans call. Nothing can be more blatantly false than this in fact we were eagerly waiting every day for the repair of the machine.After my call on 14 Mar I have been given fresh complaint no [protected], hope some body will come and do the needful.
Sundaram
[protected]

Model no: IACI18SA3I3C continues model or discontinued. Also, confirm it's a 02-way swing or 04-way swing.

Correction: The complaint # [protected] was raised instead of # 16995933

The problem was rectified yesterday 12/Feb/2016 @ 7 PM. Thanks for addressing the issue.
Regards
Anand