IFB Industries Complaints & Reviews

I am srinivasan, my ifb washing machine not working on 13/01/2016, i registered complaint ifb customer care, but not rectify proper solution, after again i complained, the salesman picked the computer board & lock unit on 20/01/2016, till date the problem is not rectified, my spares is not return, already i m the member of AMC consumer, i already paid that facility, but my washing machine not working last 1 month.My customer ID-2185656, my complaint no-[protected]

My father purchased IFB senator DX washing machine (6Kg) on 4/5/2011 from QRS Retail Ltd; Kottayam(Invoice No.[protected] dt. 28/4/'11) Immediately after installation the machineused to produce abnormal sound when in operation and constant complaints were made with the sellers. Each time the service person used to attend and told the sound was due to the platform on which the machine was kept. He then put it directly on the floor after removing the stand. Even then abnormal sound used to come from the machine in operation. He was being fooled by the service person each time. After realising that the warranty period is over for the machine, he came to open and service the machine recently. Then he discovered that both tub and its mounting bracket and bearing are broken. He charged Rs. 8100/- as service cost. This is just cheating from the company side. My father is 85 years old and the service person was constantly fooling him whenever complained. I feel the machine had a broken bracket & bearing, right from the day of sale and QRS person was cheating us by supplying a damaged machine. Kindly take urgent action against the dealer and get the above amount refunded from the company/service agency.

My name is yakub, we are used IFB Washing machine.Lt no of times repair.service center are not respond.service is worest.delors are not take care.we are take Elena steem.it is working not good.

Its been 6 months we bought the machine, now the problem it has got is when we switch it on power is supplying to machine but it is not working. We complained in customer care they registered our complaint and sent a technician to solve our issue, he came checked the machine and said that circuit board is problem and that has to be changed, with in 48Hrs it will be done and your machine will be ready. now its been 20 days ...till now the issue hasn't rectified. No one is responding from the service centre, if we call that technician he is not at all answering the call. So kindly solve our issue as soon as possible.

Dear Sir/Mam, ,

This is one of my favorite brand IFB but I am really sad about his services. This is to inform you that IFB technician are worst. They are not doing any services there are like salesman. I have complained about water leakage adapter problem. The technician came and he broke the adapter and went. He said call the plumber and he is not responsible. I bought washing machine recently within a year but they are not solving problem after raise the complaint in customer care department to resolve the issue but technician called and abused. This worst service ever inexperienced. It was just normal problem in machine but they are not ready to help. I will write below technician phone number and also ticket number which I have complain earlier.
I would request you to kindly take strict action on technician. And also resolve the issues ASAP. Below the details
Senorita IFB Aqua SX 6kg washing machine
25 January one complained number. Ticket. [protected]
Tickets. 2nd Feb . [protected]
Technician Mb number: [protected] (IFB technician number)
Kindly take quick action and do the needful.

Thanks,
Rizvi
Email: rizvi.[protected]@gmail.com

I Tulja choudhry Senior citizen i am in AMC Service till 01/02/2016 Booked complaint so many time ( min 20 times ) But last complain no [protected] on dated 01/02/2016 through customer care service and they asked for 48 hours since i am waiting for call from the technician but not body came and done yet . my husband gone through brain surgery so he is completely bed ridden in a day 8 to 10 times he do motions and toilet in bed so i would have to wash at a time in washing machine but my washing machine is dead position so i m facing big problem for washing machine after expense huge money and after taking AMC Service not helped me .

My ticket no [protected], [protected] technician came and not rectified the problem and told me that some spring gone damage so i will come with and fix the problem after he gone i tried him call so many time but won't get response the same in this older age (senior citizen) where should i run to fix this problem so pls humble request do retify the same .

Dear Sir,

My Name is Babu, I have raised a complaint on 06-FEB-2016, to repair water leak problem in my IFB washing machine. Complaint number :[protected], It is almost 11 Days since i raised the complaint, but still the no respond in service center

AMC ID -1515465

T/R
Babu
[protected]

Please see our records of complaint below that since we have been complaining that since 3rd January 2015 we have been complaining for rectification of the machine for no fault of ours. Your person while servicing kept one hole open due to which rat went inside and spoiled the wiring assembly. Since then we have been booking complaints but different people come and go but the machine is not rectified till date. After spending Rs.25, 000/- we are left with only harrassement but no utility. Please see the level of service your service engineers are providing.

3.1.[protected]again booked complaint by mail:[protected] cable cut by rat not replaced since 6.9 as stock not available[protected]
4.2.15 [protected] without attending replacement of cable, the complaint cancelled with a remark
12.3.15 [protected] not rectified till date and complaint cancelled by service person
3.9.15 Complaint No.11707449 – 3.9. dish washer not working – cable issue
11.11.15 [protected] cable not rectified till date. Complaint booked since January.
Last ticket No.[protected] (wiring assy pending and work not completed)
New complaint booked again on 9.2.16 vide T.No.[protected] for changing wire assy. and rectify function.

It is shame for a company of international reputation to have this sort of irresponsible attitude where no one is available to look into the issue of the customers. It is not once or twice but since more than a year you could not sort it out.
If immediate solution is not provided to this issue, we will be forced to take it to higher officials.

[protected][protected]--------

Reminded about complaint of 9th on 13th evening at 5.45 pm

MADHU MOHAN.K (Phone: [protected] – [protected] ) MGR GARDEN, Chennai – 89

Dear Sir,

My Name is Ranjith, I have raised a complaint on 17-Dec-2015, to repair water leak problem in my IFB washing machine. Complaint number : [protected], It is almost 2 months since i raised the complaint, but still the issue is not resolved.

I am very much frustrated.

When i call the local authorized service center they are not properly responding.

The Local service center Manger Name: Sharath and his mob number: [protected]. I called 100+ times for this number, but many times he is not picking the call, when he pick the call he says we will come tomorrow and check, i have got his statement from him more than 10 time, but still the issue is not resolved.

He has directed this complaint to another technician, he is also not responding properly, .

I need immediate attention on this.

Kindly do the needful.

Thanks,
Ranjith

Customer id: 11060037 Name: Saikat Hazra

Ticket no. [protected]: Filed on 27 Nov 2015. Error message: F8
Technician visited after 1 week. He told that he'll be back with spare parts. When that did not happen in 2 weeks, I checked with the customer care to find that the ticket is resolved and closed.
Filed another ticket [protected] on 19 Jan 2016. Technicians visited on 26 Jan, changed fuse, sold voltage cutout (1350/- more gone), left and closed the ticket. When I used it that night, new error message F7: overheating error.
Then after numerous phone calls, two guys visited and changed some other parts. But when I used it, I got the same error - F7. They never have time to check whether the problem is fixed as they are very busy serving customers, the service center manager explained. Though I don't understand with this quality, what do they mean by service.
Now I have another ticket no. [protected], filed on 29th Jan. No one visited since then.
On many occasions the service center guys committed to come but didn't show up ultimately. These made me either not to go to office or return early.
I don't understand how can this company be a reputed one if they don't bother to repair a faulty product even in the warranty period. They don't have any means of service request escalation, which also is very inconvenient.

I am an Air Force Employee.I purchased a Micro Oven Model No 30 SC4 serial no [protected] on 19 Jan 2016 from Canteen Store Deparment through your dealer Maa kamakhaya Enterprises Guwahati(Assam). I got delivery on 02 Feb 2016 at Shillong (Meghalaya). On 05 Feb 2016 company rep has came and open the product When it was pluged in there was a smoke with burning smell was noticed by the Company rep. The Company rep open the system and found that their transformer is faulty. I requested him to replace the same with new peace as the i purchased and open by the your rep only. Till the time nobody from either dealer or company had replace the Micro Oven. I could not believe that this the response of IFB. Please look into the matter and replace the my Micro Oven with new one. i will not accept the same Micro Oven after repair as suggested by the dealer staff. Please look into the matter or resolve the issue immediately. Thanking you

I have Senator Dx 6kg. I have following problems. 1) Shows E1 instead of End after wash cycle and wait for 2 mins after power off to open the door. 2) Start button and delay wash not workign . Have complained many times. Inspite of being in AMC the IFB person named Ravi comes and says will return in 2 days and gone until the next complaint.

I am using IFB washing machine since 2009. My machine is under AMC
I made a complaint on 7th January 2016 and it's more than one month, my washing
machine problem is still same.
It's more than a month we are not able to use washing machine. I have taken AMC for one year and its more than a month my machine is not working, then what is the use of taking AMC from you.
last time I got a call from Mr Sharma (Ph No.- [protected]) for this problem from customer care,
I spoke to him and he told me I have to pay rs 1500/- for some wire.
I asked him to change 15 days back. He sent some technician Mr Jitender (PhNo. [protected])
to change the wire on 5th feb 2016, but he told me IFB center has sent wrong wire so I will come again tomorrow to change the wire.
I am not getting proper response from Mr Sharma and Mr Jitender to resolve my machine problem.
Mr Sharma told me that my problem will be resolved in 2-3 days time, now it's 15 days and problem
is same. When I am calling to check the status, he is not picking up the phone.

I NEED THE SOLUTION OF MY MACHINE PROBLEM ASAP.

THis is serious issue that it's 1 month 10 days now, and my washing machine
problem has not been resolved by IFB
I got a call from IFB Goa care on 11th feb 2016 and lady told me that technician
will come on Saturday definitely.
But no one came on that day then I called Ms Kashi (IFB GHaziabad) and asked
her to check my status, she replied that she will check and give me call, but Kashi
did not call me and when I called again many time on the same number but nobody
picked up my phone.
Is this IFB's employees professional behaviour?

AFTER 1 MONTH 10 DAYS MY WASHING MACHING PROBLEM HAS NOT BEEN RESOLVED
AND NOT GETTING ANY CALL OR MAIL FROM IFB.

I have purchased the washing machine in 2014, i have raised the complain to IFB, i did get service in Hyderabad, now i have reallocated to Mumbai, in Mumbai i am not getting service.

I had ifb washing machine purchased 2years back but from that time only not working properly. Please check it soon r I will go to complaint to the higher authority

I am having Ifb front loading washing machine Digital 6kg model. My ID no. is 1578213, my machine is not working since first week of oct 2015 I have lodged a complaint with complaint no. 16616367 dt. 09/10/15 their engineer visited after 3 days and upon checking the machine he said that the bearing and the belt has to be changed and it will take abt 1 week to arrange the spare parts as they r not in stock. After that I kept on tracking but every time I get one reply wait for few days. I was so much harassed by them that I have to buy a new washing machine as it was really getting difficult for my family without washing machine. Even service centre head was not able to give any proper reply. In between one shocking think happened I bought a IFB dish washer near Diwali and the same engineer came for demo and I asked him abt my machine spare he showed me the complaint is pending with him but not got the parts. After that I again called customer care to know the status of my complaint as I was not getting any reply from service centre. they registered a new complaint with no.17236364 dt. 11/01/2016 and this time not even the engineer visited my site to check the complaint. I have written the mail regarding the complaint on 21st jan but no reply from their side. just because of them I have to purchase a new washing machine and they are now fulfilling their commitment of providing spare parts upto 10 years which they have commited at the time of sale. this is the harassment of the customer and I am planning to file a case against them in consumer court.

I am continuously complaining for IFB microwave oven, which has so many problems. The customer care does not respond well. Super services at shahdara is the authorised service centre who attended our last complaint but the person misbehaved and gave us a threat. Seeing that i may not be recommending the company to my family and friends, also i have to look forward before taking any further action. But the complaint is still pending because he asked us to drop the microwave at his service centre in a rude way.
Looking forward for the positive response from IFB or get it dumbed as a bad asset. In comparison i have been using LG microwave which has quick responsive customer care and best usage i would say.

It is regret to inform you that i had made a complaint on 09.2.2016 for washing machine is not working properly. I have been given ticket no [protected] and engineer will be attended within 24 hrs.Today early morning he called me for address and for problem of machine. After informing him them to attend first half but the engineer has visited after 5.30pm and simply said some parts required. He said he will attend on Monday if parts available or otherwise on Tuesday. This type of service we will not hamper. So you are requested to send engineer on tomorrow.

Thanks and regards
Client number 3429451

I had never expected such poor & low quality service from this trusted & superior IFB brand. I had purchased an IFB 1.5 ton split AC & I was shocked to see the installation of the indoor unit. The servicemen broke the window glass instead of drilling the wall for the gas pipe. The new glass costed me worth Rs 1000. The thing didn't end here. To my surprise, they tampered the split AC indoor unit by breaking both the ends in addition to damaging the newly painted wall of the room. When I asked the site manager for the solution to this thing, he didn't have an answer. I also mailed the higher management to take a serious & quick action but I hadn't received any reply yet. I recommend not to expect any good quality service from IFB mohali sales division. I had also attached the images of the damaged unit & poor installation.