IFB Industries Complaints & Reviews

My complaint number is 18033456 registered on 18th December 2015. After 7 days IFB engineer changed the part and took Rs. 3500/- bill number is 10834. Exactly after 2 weeks the part broke again and IFB Waching machine is not spinning. If we call customer care they are least bother about sending the service person.

I am from Bangalore and own an IFB washing machine. I have an AMC and has got some issue with the drum which IFB has to replace- according to the technician who came for checking after my first complaint. After that there is absolutely no response from the company and the details can be obtained from the mails sent by me to the customer care of IFB.

Hi,

Its amazing that despite of all the mails sent and calls made to the call center, there is absolutely no response. Would you guys atleast care to respond.

Its very clear that you guys don't care about customers at all. Last call was made by me on16th Jan, Saturday and as usual the call cente asked me for another day, ie monday.

I am fed up of calling you guys on this.

Regards,
Nikhil


On Thu, Jan 14, 2016 at 6:57 PM, wrote:
Hi,

This has further reference to my complaint number: [protected] which was opened today from your call centre. I was surprised to know that the initial ticket no. [protected] dated 26th Dec 2015 was closed by your service team without any intimation to me and without complaint resolution. I am fed up with your service levels and am completely unsatisfied.

The below has been what I had to go through ever since I lodged a complaint on 26th Dec 2015.

- The complaint was on the high noise levels while using the machine in the spin mode.
- On 29th Dec, late evening one technician visited our apartment for inspection of the machine. This was after one more round of calling to call centre, then escalation to Mr. Rajkumar and Mr. Ravi. The technician mentioned that the drum and the bearing needs to be changed and that will be done in AMC. He also mentioned that since this is a major job, he will return after 2-3 days with the parts. He also requested me to remind Mr. Rajkumar if not done in 3 days.
- After that absolutely no response from anybody.
- I had to go out of station on 4th Jan and so I called Mr. Rajkumar on 2nd. He said that nothing can be done as that day was a saturday and they do not work on saturdays and he could do nothing if I was out of station on 4th. I called the customer care on 2nd and informed regarding this. They said that they will escalate this and gave a number of Mr. Umesh, who did not pick up the call.
- After this there was no response from anybody. Finally I decide to take this up again. On 12th, I again called Mr. Ravi and gave him my details. He said he will have to check and will get back. But got no response from him. On 13th Jan, I sent him and sms asking him about the status but got no reply. on 13th evening again I called him up and asked him about the status to which he replied saying that he needs some more time.
- On 14th January, I called Ravi again and he was not picking my calls.
- Finally I again had to call your service help line from where I understand that my previous ticket no has been cancelled without intimation. The call centre gave me the number of Mr. Shankar, Branch Coordinator [protected]. I have tried this number some 6-8 times today; nobody picks up.

I would request you to get my washing machine serviced at the earliest which you have been promising every time I call up the call centre.

Regards,
Nikhil

Dear sir,

With you respect I wish to inform you that I face trouble in fully automatic washing machine of IFB STR-06. I informed to IFB customer care panipat office on Saturday morning i.e Jan 16, 2016 and I ask for the complaint no but they never give me that complaint number. Same day their staff visited and informed me that in washing machine, motor is not working so they will change by evening or latest by Monday i.e Jan 18, 2016.

On Monday, i.e Jan 17, 2016, I again call them in Panipat office and told them to replace the motor but they told us that IFB technical staff is in field and will replace today positively. When I could not get my washing machine repair till evening by 6 pm then I again check with Mr. Ashok which is head of customer care panipat he told me that today they got broken motor so we will replace the new motor by Tuesday positively and they hv informed to karnal IFB office to send new motor.

On Tuesday i.e jan 19, 2016, I am calling panipat IFB office that pl change the motor of my washing machine . Mr. Ashok told me that they will get courier by 12 noon and immediately they will send person to replace .

Today At 3.30 P.M I again called Mr. Ashok of IFB panipat and I was surprised to hear the answer from Mr. Ashok that karnal IFB office forget to courier motor Yesterday. So they will send courier today and will change motor by tomorrow.

My question is how much we have to suffer to repair our fully automatic machine. Whereas we are regular customer and giving AMC ON TIME.

Pl inform us the karnal IFB number so that we can contact them directly .


Thanks and with best regards

Surinder Kumar sharma
Cell : +91 [protected]

Vaibhav Buying House,
1811, HBC, Sector 13-17, Near Ansal,
Panipat- 132103, Haryana- India
E.mail : [protected]@vaibhavbuying.com
vaibhav.[protected]@gmail.com

I have raised a complaint on 23.12.2015 to IFB service about my washing machine service. My customer code no is 3882532. my complaint no is [protected]. Till date (18.01.2016 ) there is no response from IFB side. if i called customer care means they just give one no. and tell us to call that no. they will rectify with in 24 hrs like that they guide. but once we called that no. they never respond . after more than 20 calls in a time they respond and they repeat the same reason. Becaus of this i put a leave for past days to my office.

This is regarding a complaint ticket - [protected] It is almost 12 days since the complaint ticket was raised, but so far no one from IFB bothered to rectify the issue. I have contacted the customer numbers multiple times during this period and even reached out the area manager 5 times . But the response is always pathetic. They always say that they will come, but never came.I am very much disappointed and annoyed with the response so far.Being such a leader in the home appliance industry, I did not expect IFB to respond like this to customers.

Hi, Feel the Pain of Customer !!!Worst Services….. After trying almost for 2 months over phone with your customer care department I am writing this letter in full of pain to get my washing machine serviced & AMC contract renewed model name Elena . It’s the worst after sales service experience anyone can have. Can you please tell who would be responsible if something goes wrong with my working machine inspite of me trying 10 times to get the AMC done. NO ESCALATION MATRIX NO INCIDENT TURN AROUND TIME HORRIBLE EXPERIENCE. Kindly do something . Thanks & Regards, Akash Sharma Customer Relation Ship Nu – 1170035 Contact Nu : - [protected] [protected] R-11/183, Raj Nagar, Ghaziabad 201011

I have microvawe model no. 25SC1. And its door has broken.I call the technician .But he said company not provides door lock now.becouse your model is too old.and its door lock not in stock in anywhere in Punjab. I m suffering this problem till 12 months. Plz help me as soon as.to provide door lock. My name is Sukhdeep singh From Gurdaspur Punjab Mobile no. [protected]

Dear Sir/Madam, I have purchased a microwave 25PG3B of IFB in Amritsar on 08.11.2015. Last month its door handle screw got opened/broken from inside and after moving from pillar to post for its repair, on 04.1.2016 one of your local representative, Mr. Digvijay come to our place and told us that the new handle will be fixed within 3-4 days. Now its more than two weeks past and we are following up with him and still not getting any positive response. May I expect anybody from IFB to deliver atleast 10% of the customer services boasted by the world renowned company. Still awaiting for a response before knocking the doors of consumer court. I may be contacted at the below mentioned mobile no. Regards, Surjit Singh Mb. [protected].

Since 2 and half months my washing machine is not working properly .It is also in AMC . I have already complained on ifb customer care for the same .They are again and again closing my complain numbers[protected], 15940608, 16940828, 17125367, 17198175,[protected]without sending anyone to repair my machine properly and also without working on my complain. They have also changed my old cabinet which was totally in good condition.This disturbed me mentally and Physically too.They have also made me spend a lot of money on my machine but still it is not working.Is this a policy of ifb that you have to trouble your customer and to do fraud with them ? I want all the worthless expenditure i have spend on my machine and also want my machine to get repaired as soon as possible .And after this also if anyone not works on my complain then you only tell me what should i do ? And what actions i should take against the technicians who made me spend money which was worthless.

With utmost regret I have to write this that I am very disappointed with the IFB service. We raised a ticket (number: [protected]) for service of my washing machine (Model: IFB EVA AQUA VX) on 9th Jan 2016. 10th Jan we followed up and customer care told us that they don't provide service on Sunday, we accepted and said we are OK if the technician can visit us on Friday. There was a new ticket (number: [protected]) raised for the same. We waited for the whole day on Friday, no one showed up. Saturday early morning, we got a call from (number: [protected]), the guy confirmed the address and told us that we will get an alert before 1:00 PM. We waited again and no we received no information and one showed up. We called the customer care and told everything, the operator put us on hold for more than 15-20 mins. Later, after a very long discussion with floor supervisor Suresh and area sales manager, they committed that someone will surely visit us for the service by 3:00 PM or latest by 11:00 AM Sunday morning. Now, there is Sunday, we are still waiting at home instead of going out on a long weekend and guess what no one showed up. What kind of professionalism IFB follows? Is this the way you treat you customers? Can anyone from higher management look into this issue and help us??? Thanks Dhawal Contact: [protected]

This is to inform you that our refrigerator is not working well. The freezer section is working properly but the refrigerator section is not giving coolness . It is showing LC after each 2 hours . The vegetables have got rotten . Kindly draw your attention towards this problem as we are not satisfied with this .

M/S AEON ASSOCIATES (Authorized service centre for IFB) Indo Bulger Food compound, Meerut Road, Ghaziabad 201003 (U.P.) Ph. Off. 2850812. Mobile : Satinder-[protected], Babita-[protected], Rahul-[protected]. { The above said company has taken up the complaint of my IFB washing machine on 9/01/2016 which was attended by Rahul in the presence of our Maid at our residence at Ramprastha Greens Vaishali. On his visit it was conveyed to us that the washing machine just needs a cleaning in spite of our asking for AMC we wore conveyed there is no need for the same resulting to which we were charged R.844/-.Bill no.785. serial No.[protected]. Same day after the cleaning process of 2 hours the machine was not in working condition and we re complained on 10/01/2016, where we specifically called for AMC we were told that someone will come for our AMC renewal. No one picked up the phone for two days and we launched complaint to higher authorities No.17237563, Rahul the technician who spoiled the machine never turned back and answered to our calls. Firstly we were conveyed that might be card is not working and need to change it for 1530, when other technician turned up Satinder he said Card is ok but timer is not ok. In this whole episode we kept on insisting that plz renew my AMC for the machine so that you can take care of the situation properly and not to create any fuss. Now we are been told that the drum or the motor is not working which will cost us around R.4500/- and only after getting it ok we will do the AMC of the machine. I regret to say that the team handling the show is bunch o[censored]nprofessional who are least concerned about the inconvenience caused to the customers. Apparently now we are given the number of one more senior person concerned who is in Lucknow to trace our complaint. Mr. Arun [protected]. Buying a quality product like IFB does not mean that the after service would also be satisfactory. I feel ashamed to be a part of this system in which the customer is treated in such a manner of cheating and handled by unskilled staff. I would make sure that my concern is taken seriously or i have to take the legal path to get it resolved. Concerned and knowledgeable person of the company Contact: Jitender Sachdeva S-1/106, Elegant Homes, Ramprastha Greens Vaishali Sec-7 Ghaziabad UP 201010 Ph: [protected]

I am a owner of an ifb elite front load washing machine. It stopped working on 11/12/2015. I immediately contacted the ifb service centre at Thanjavur and lodged a complaint. Next day one service engineer came and told that timer of the machine have to be replaced. I immediately placed the order for the timer. He promised that it will be replaced within 10 days. But till now I didn't get my washing machine repaired, in spite of reminding them thrice over phone. Kindly look in to the matter as urgent and resolve the problem

The complaint was made on[protected] for repair of IFB SENATOR 6 Kg fully Automatic washing machine with complaint ID No [protected] .Till today no response is received from any IFB service center. Even after 29 days, no response is received and it is very much regretted. Kindly try to service the washing machine at the earliest, since we are finding very difficult to wash all cloths manually for the past 29 days. The service centre people replied that no spare is supplied. How long I have to wait. Already nearly one month is over. The service response is very poor. Try to attend complaint immediately, since it is abnormally delayed' . I hope the problem will be solved on priority. W.CHIDAMBARAM.

My washing machine model is Senorita DX, serial number 71714. I have a active AMC for two years. I have raised a complaint on 16th December with the complaint number [protected] for issues in spin. No one attended the issue till 2nd January. When I called the customer service, they told that the complaint is closed (without my knowledge and for no reason). The customer service again initiated a fresh complaint number [protected] on 2nd January. Whenever I call the customer service for the status they will give a phone of Chennai service center, but no one gave me proper response. I have been following up frequently with the customer service with no result. Today (14th January), when I did a follow up with the customer service, they again cancelled the second complaint number and raised a new one [protected]. I have dropped an email to [protected]@ifbglobal.com on 13th January and got no response till now. I have been desperately following up with the customer service, Chennai service center, Chennai branch manager, Senior management in customer service, but none of them could provide me a resolution. I am really wondering, how such a international brand has a poor after sales service network. To be specific, the Chennai service branch is worst to the core and no proper response is being shared with a desperate customer, who is suffering with out a washing machine in spite of having a active AMC. I have knocked every door, let me see if this helps.

I only said call me when you receive this msg otherwise I"ll take strickly action against ifb industries.. [protected] vaishali kalia

Hi, my washing machine started making noise during dryer run and I raise complaint and someone comes home and says it would cost a lot and asked me take AMC. I do that. After that he doesn't pick up phone. I contact your call center and a new technician comes and says AMC is invalid. This trinity agencies used to be your vendor and now it's not. Whose problem is that? After that I get Rajkumar number he says he would get back.. doesn't get back. After couple of days I call back he give IFB service [protected] as he cannot do anything. This person asks for copy of bill, I mail as well. Now this phone number too no one picks up. I am given some Ravi's number, which again is switched off... I hate IFB. You are no brand and image. Can't you understand how frustrating it is to follow up after paying. I would use the machine till it runs and never come back or recommend anyone!! You guys suck!!Check complaint number: [protected] I request for refund of AMC amount and fixing of my machine!

I purchased IFB Washing machine during 2013. My customer ID is 2232446. On 13/12/2015 I registered for service through toll free no. as the machine do not function. The ticket no. [protected]. After a week a technician visited and informed that the spare part viz., Water board and Motor may need to be re-placed and that since the parts are not readily available, he will attend after availability. Since there is no response after this I again contacted the toll free no.on 26/12/2015 wherein I came to know that the above registration was cancelled arbitrarily. Afresh no. viz., [protected] was again allotted. I have also been informed that the nos. viz., [protected], [protected] & [protected] may also be contacted. Each and every time of contact I have been informed that it willbe attended to either on the same day or next day. But the same is not done till date. Moreover again a fresh no.[protected] is allotted. I request to the needful to enable me to use the washing machine which is not functioning for the past one month.

Sir, Am writing this mail to convey my dissatisfaction with washing machine purchased on 15 Jan 2014. I have constantly faced issues with this particular model. I have given complaints to the local IFB service provider number of times but the service provided is not upto the mark. Every time something or other issues are observed with this machine. The customer service here also not responding properly. I have been not able to use the machine from last 4 months. I am very much disappointed with the product and service provided. You can also check the list of complaints I have already lodged. Please either provide me a better service or replace the Product. I have tried to communicate to all the possible people here at local IFB service provider including the GM (Ashraf : [protected]) but no one seems to be interested in the resolution. Hoping for a strict action and a quick resolution. Prasanna Shetty Idoor Place: Idoor.kundapur taluk.udupi dist No:[protected] Problems: Serial No:005143 Model:Senorita Aqua Purchased Date:15Jan 2014 Purchased from:

My name is Priya Veembur and I had registered a complaint with the IFB service centre Bangalore on the 17th of December 2015. The complaint was regarding a short circuit in the PC Board, due to which our power kept tripping every time the machine was switched on. On 18th of December, a technician came home and said the faulty PCB along with the washing machine has to be taken to the service centre. On 19th, the machine was taken and the technician assured us it would be returned in 3-4 days' time. As of 11th January 2016, my machine has not been repaired. The machine was delivered back in between claiming to have been repaired, only to be declared by the technician to be still faulty, and also to have developed other complications (water was not flowing in to the drum, the light on the start button had gone off). After a few more days of numerous calls to the service centres, it has once again been taken to the service centre. On 12th January 2016, after being made to call the service centre countless times to know any updates, the service centre person Ramesh tells the PC Board is not available so the repair is going to take some more time. In my 10 years of experience as an IFB customer, I have never experienced such despicable levels of customer service. In the past more than three weeks I have had to make numerous calls to the IFB customer service centre, to Mr Kumar Swamy, Mr Ramesh and a handful of other personnel. Not only are these individuals highly irresponsible and incompetent, they also have the audacity to speak to their customers in the rudest of manners.