IFB Industries Complaints & Reviews

I have microvawe model no. 25SC1. And its door has broken.I call the technician .But he said company not provides door lock now.becouse your model is too old.and its door lock not in stock in anywhere in Punjab. I m suffering this problem till 12 months. Plz help me as soon as.to provide door lock. My name is Sukhdeep singh From Gurdaspur Punjab Mobile no. [protected]

Dear Sir/Madam, I have purchased a microwave 25PG3B of IFB in Amritsar on 08.11.2015. Last month its door handle screw got opened/broken from inside and after moving from pillar to post for its repair, on 04.1.2016 one of your local representative, Mr. Digvijay come to our place and told us that the new handle will be fixed within 3-4 days. Now its more than two weeks past and we are following up with him and still not getting any positive response. May I expect anybody from IFB to deliver atleast 10% of the customer services boasted by the world renowned company. Still awaiting for a response before knocking the doors of consumer court. I may be contacted at the below mentioned mobile no. Regards, Surjit Singh Mb. [protected].

Since 2 and half months my washing machine is not working properly .It is also in AMC . I have already complained on ifb customer care for the same .They are again and again closing my complain numbers[protected], 15940608, 16940828, 17125367, 17198175,[protected]without sending anyone to repair my machine properly and also without working on my complain. They have also changed my old cabinet which was totally in good condition.This disturbed me mentally and Physically too.They have also made me spend a lot of money on my machine but still it is not working.Is this a policy of ifb that you have to trouble your customer and to do fraud with them ? I want all the worthless expenditure i have spend on my machine and also want my machine to get repaired as soon as possible .And after this also if anyone not works on my complain then you only tell me what should i do ? And what actions i should take against the technicians who made me spend money which was worthless.

With utmost regret I have to write this that I am very disappointed with the IFB service. We raised a ticket (number: [protected]) for service of my washing machine (Model: IFB EVA AQUA VX) on 9th Jan 2016. 10th Jan we followed up and customer care told us that they don't provide service on Sunday, we accepted and said we are OK if the technician can visit us on Friday. There was a new ticket (number: [protected]) raised for the same. We waited for the whole day on Friday, no one showed up. Saturday early morning, we got a call from (number: [protected]), the guy confirmed the address and told us that we will get an alert before 1:00 PM. We waited again and no we received no information and one showed up. We called the customer care and told everything, the operator put us on hold for more than 15-20 mins. Later, after a very long discussion with floor supervisor Suresh and area sales manager, they committed that someone will surely visit us for the service by 3:00 PM or latest by 11:00 AM Sunday morning. Now, there is Sunday, we are still waiting at home instead of going out on a long weekend and guess what no one showed up. What kind of professionalism IFB follows? Is this the way you treat you customers? Can anyone from higher management look into this issue and help us??? Thanks Dhawal Contact: [protected]

This is to inform you that our refrigerator is not working well. The freezer section is working properly but the refrigerator section is not giving coolness . It is showing LC after each 2 hours . The vegetables have got rotten . Kindly draw your attention towards this problem as we are not satisfied with this .

M/S AEON ASSOCIATES (Authorized service centre for IFB) Indo Bulger Food compound, Meerut Road, Ghaziabad 201003 (U.P.) Ph. Off. 2850812. Mobile : Satinder-[protected], Babita-[protected], Rahul-[protected]. { The above said company has taken up the complaint of my IFB washing machine on 9/01/2016 which was attended by Rahul in the presence of our Maid at our residence at Ramprastha Greens Vaishali. On his visit it was conveyed to us that the washing machine just needs a cleaning in spite of our asking for AMC we wore conveyed there is no need for the same resulting to which we were charged R.844/-.Bill no.785. serial No.[protected]. Same day after the cleaning process of 2 hours the machine was not in working condition and we re complained on 10/01/2016, where we specifically called for AMC we were told that someone will come for our AMC renewal. No one picked up the phone for two days and we launched complaint to higher authorities No.17237563, Rahul the technician who spoiled the machine never turned back and answered to our calls. Firstly we were conveyed that might be card is not working and need to change it for 1530, when other technician turned up Satinder he said Card is ok but timer is not ok. In this whole episode we kept on insisting that plz renew my AMC for the machine so that you can take care of the situation properly and not to create any fuss. Now we are been told that the drum or the motor is not working which will cost us around R.4500/- and only after getting it ok we will do the AMC of the machine. I regret to say that the team handling the show is bunch o[censored]nprofessional who are least concerned about the inconvenience caused to the customers. Apparently now we are given the number of one more senior person concerned who is in Lucknow to trace our complaint. Mr. Arun [protected]. Buying a quality product like IFB does not mean that the after service would also be satisfactory. I feel ashamed to be a part of this system in which the customer is treated in such a manner of cheating and handled by unskilled staff. I would make sure that my concern is taken seriously or i have to take the legal path to get it resolved. Concerned and knowledgeable person of the company Contact: Jitender Sachdeva S-1/106, Elegant Homes, Ramprastha Greens Vaishali Sec-7 Ghaziabad UP 201010 Ph: [protected]

I am a owner of an ifb elite front load washing machine. It stopped working on 11/12/2015. I immediately contacted the ifb service centre at Thanjavur and lodged a complaint. Next day one service engineer came and told that timer of the machine have to be replaced. I immediately placed the order for the timer. He promised that it will be replaced within 10 days. But till now I didn't get my washing machine repaired, in spite of reminding them thrice over phone. Kindly look in to the matter as urgent and resolve the problem

The complaint was made on[protected] for repair of IFB SENATOR 6 Kg fully Automatic washing machine with complaint ID No [protected] .Till today no response is received from any IFB service center. Even after 29 days, no response is received and it is very much regretted. Kindly try to service the washing machine at the earliest, since we are finding very difficult to wash all cloths manually for the past 29 days. The service centre people replied that no spare is supplied. How long I have to wait. Already nearly one month is over. The service response is very poor. Try to attend complaint immediately, since it is abnormally delayed' . I hope the problem will be solved on priority. W.CHIDAMBARAM.

My washing machine model is Senorita DX, serial number 71714. I have a active AMC for two years. I have raised a complaint on 16th December with the complaint number [protected] for issues in spin. No one attended the issue till 2nd January. When I called the customer service, they told that the complaint is closed (without my knowledge and for no reason). The customer service again initiated a fresh complaint number [protected] on 2nd January. Whenever I call the customer service for the status they will give a phone of Chennai service center, but no one gave me proper response. I have been following up frequently with the customer service with no result. Today (14th January), when I did a follow up with the customer service, they again cancelled the second complaint number and raised a new one [protected]. I have dropped an email to [protected]@ifbglobal.com on 13th January and got no response till now. I have been desperately following up with the customer service, Chennai service center, Chennai branch manager, Senior management in customer service, but none of them could provide me a resolution. I am really wondering, how such a international brand has a poor after sales service network. To be specific, the Chennai service branch is worst to the core and no proper response is being shared with a desperate customer, who is suffering with out a washing machine in spite of having a active AMC. I have knocked every door, let me see if this helps.

I only said call me when you receive this msg otherwise I"ll take strickly action against ifb industries.. [protected] vaishali kalia

Hi, my washing machine started making noise during dryer run and I raise complaint and someone comes home and says it would cost a lot and asked me take AMC. I do that. After that he doesn't pick up phone. I contact your call center and a new technician comes and says AMC is invalid. This trinity agencies used to be your vendor and now it's not. Whose problem is that? After that I get Rajkumar number he says he would get back.. doesn't get back. After couple of days I call back he give IFB service [protected] as he cannot do anything. This person asks for copy of bill, I mail as well. Now this phone number too no one picks up. I am given some Ravi's number, which again is switched off... I hate IFB. You are no brand and image. Can't you understand how frustrating it is to follow up after paying. I would use the machine till it runs and never come back or recommend anyone!! You guys suck!!Check complaint number: [protected] I request for refund of AMC amount and fixing of my machine!

I purchased IFB Washing machine during 2013. My customer ID is 2232446. On 13/12/2015 I registered for service through toll free no. as the machine do not function. The ticket no. [protected]. After a week a technician visited and informed that the spare part viz., Water board and Motor may need to be re-placed and that since the parts are not readily available, he will attend after availability. Since there is no response after this I again contacted the toll free no.on 26/12/2015 wherein I came to know that the above registration was cancelled arbitrarily. Afresh no. viz., [protected] was again allotted. I have also been informed that the nos. viz., [protected], [protected] & [protected] may also be contacted. Each and every time of contact I have been informed that it willbe attended to either on the same day or next day. But the same is not done till date. Moreover again a fresh no.[protected] is allotted. I request to the needful to enable me to use the washing machine which is not functioning for the past one month.

Sir, Am writing this mail to convey my dissatisfaction with washing machine purchased on 15 Jan 2014. I have constantly faced issues with this particular model. I have given complaints to the local IFB service provider number of times but the service provided is not upto the mark. Every time something or other issues are observed with this machine. The customer service here also not responding properly. I have been not able to use the machine from last 4 months. I am very much disappointed with the product and service provided. You can also check the list of complaints I have already lodged. Please either provide me a better service or replace the Product. I have tried to communicate to all the possible people here at local IFB service provider including the GM (Ashraf : [protected]) but no one seems to be interested in the resolution. Hoping for a strict action and a quick resolution. Prasanna Shetty Idoor Place: Idoor.kundapur taluk.udupi dist No:[protected] Problems: Serial No:005143 Model:Senorita Aqua Purchased Date:15Jan 2014 Purchased from:

My name is Priya Veembur and I had registered a complaint with the IFB service centre Bangalore on the 17th of December 2015. The complaint was regarding a short circuit in the PC Board, due to which our power kept tripping every time the machine was switched on. On 18th of December, a technician came home and said the faulty PCB along with the washing machine has to be taken to the service centre. On 19th, the machine was taken and the technician assured us it would be returned in 3-4 days' time. As of 11th January 2016, my machine has not been repaired. The machine was delivered back in between claiming to have been repaired, only to be declared by the technician to be still faulty, and also to have developed other complications (water was not flowing in to the drum, the light on the start button had gone off). After a few more days of numerous calls to the service centres, it has once again been taken to the service centre. On 12th January 2016, after being made to call the service centre countless times to know any updates, the service centre person Ramesh tells the PC Board is not available so the repair is going to take some more time. In my 10 years of experience as an IFB customer, I have never experienced such despicable levels of customer service. In the past more than three weeks I have had to make numerous calls to the IFB customer service centre, to Mr Kumar Swamy, Mr Ramesh and a handful of other personnel. Not only are these individuals highly irresponsible and incompetent, they also have the audacity to speak to their customers in the rudest of manners.

IFB a useless company. Bought IFB 20L TR 20PMIS microwave oven. It does not work. The service is so bad, no one calls, back, after waiting 1/2 an hour for reply. Service cntre is rude. Imagine, they just say, no spare parts, we cannot help you. Warning all customers DO NOT buy anything form IFB. Terrible terrible company with sub-standard products.

Dear Sir/mam

I am customer of your ifb aqua washing machine. From last 2 months there is a problem with machine.. I have registered complain 2-3 times.. Your engineer visited and confirmed me that there is need to replace the belt (1228)

From last 1 and half month I am following things with them but every time they are excusing me about non availability of belt. Every time they are assuring me this week it will come.. But nothing has been done..
I am requesting you to please take care of my problem on priority basis...

Registed Name : Dheeraj Juneja
Registed mobile : [protected]
Address : 62, Ground Floor, omaxe city, bahadurgarh, haryana -124507

Sir/Madam, I am holding a Front Loading 7 litres IFB washing machine since 7 years. In the 3rd week of December, I saw that the water exit pipe had broken and the water was gushing out of the pipe. Hence, I called your Customer Care call centre requesting for the change of the exit pipe. When the technician Manish came to change the pipe, since i was not at home and my mother attended to him, he told my mother that the blue rubber ring of the machine has a tear and needs to be replaced. So he adviced that instead of changing the rubber ring only, we should change the machine as its already out of warranty and is 7 years old. He first suggested that we should take an AMC and get the parts replaced. He also suggested that he knew an outlet on Sohna road which is just 4 kms far away and who would replace my machine at a discount. However, my mother informed me on the phone of his suggestions which I did not accept. I spoke to him on the phone the next day regarding his suggestion but since I had myself washed clothes in the machine the earlier day in that morning and there was no damage in any ring or functioning of the machine. I immediately understood that he must have caused the damage in the rubber ring to encourage the change. Hence I asked him to send the technician again. This time, after many repeated calls, Prabhat, the area Service Head sent a technician called Sandeep on 30th December, 2015. I discussed with Sandeep and asked him that since the machine was working very well, does it really need a change except the change of the rubber ring? Sandeep said that in order to change the ring, he has to change the front panel since the panel's iron sheet had eroded and may not fix again. Once done, the machine would work as usual. I had to follow up Prabhat and Manish and Sandeep for almost the whole week and they then changed the ring and front white panel on the 4th January, 2016. Yet the machine did not start working. Both Prabhat and Sandeep did not take my calls for 2 days and then when I kept calling every few hours from another phone number, Manish finally came home told me that the machine's motor is burnt and needs replacement. Since Friday I am asking them to replace the machine and send me the proforma invoice for a new machine, also arrange for refund and cause a replacement, they refuse to refund any amount nor are they now taking any calls. I even came to know from the call centre that the service team has got my complains cancelled at the call centre. The Call centre has asked me to speak to Chanchal who is also speaking the same language as the first three. Then Customer care of IFB asked me to wait and someone will answer my query but no one has yet called back. Prabhat has asked me to talk to Kavita who is not taking any calls. I need to bring to your attention that in the first instance when the pipe was changed, I spent the cost of the pipe and the service charge totally amounting to Rs.800. Then I spent Rs.3500 to change the rubber ring and the panel. It appears that Prabhat, Manish and Sandeep together have brought me to a state where I am compelled to change my washing machine. Also they have caused me to spend Rs.800 and rs. 3500 on a machine which was not working. My questions are: a. Will the technician change the part of a machine even if its motor has got burnt? b. Will he confirm that the machine will work if the rubber ring is changed if the machine is not in order? c. Has Prabhat and Manish and Sandeep and Chanchal all got together to earn a commission on the sale of a new IFB. d. Is IFB engaging such service personnel to increase their sales? e. What action will IFB take now? I want to place an order for a new IFB machine immediately and also claim the above expenditure to be set off against the cost of the new machine. IFB must also compensate for all the agony and trauma caused to me by non answering of calls and bad service by their entire service team in Gurgaon and Delhi. I hope your company will take immediate action for the above complain.

Ifb company is third class service in Gujarat ahmedabad barch menejer is a not call received in complaint you're number is save an your moblie and customer call are not revic and other number call is resived not answer is properly coustemer not sing and machin part is not avelabe in company enjiner not proper in company are avelebla enjiner team is not proper ans coutemre

I am totally fed up with the service of IFB. The service person came was not knowledgeable and he is always beating around the bush. They show up after two days in response to my complaint l finding that the drum has to be replaced. They came with the drum and found no problem. They tried to dismantle the whole machine to get the drum out and broken the plastic surrounding it. They called it tub or something. They told then its the problem of the tub!!! last time they came and broken the top cover of the machine. I dont what kind of people you depute for the service. Still my machine is dismantled state and yet to be resolved. The attitude of the service person is so annoying. I have paid almost 6000 rupees in last month to service including AMC. Every now and then they are draining my wallet and peace of mind. Yesterday they were asking for 500/- transportation fee!!! I reported this to the call center and they give me the contact no of the responsible persons. I have contacted them and no steps are taken till to the time I hope you will have something to do with it.

I am from Bangalore and have a washing machine SENATOR-6 kgs about 6 years old. It was very noisy and I complained 6 months ago and your franchise service company RP Services visited and changed some bearings and dampors etc and charged about Rs. 5, 000. Now again there was very loud sound and on our complaint( complaint no. [protected]/06.01.2016), your company entrusted the service job to one company called SHIVASHAKTI ENTERPRISES. The technician said the tub is damaged and replaced it and charged about Rs.4, 500 just two days ago. Now the machine is in a very bad shape and if we switch on, it appears like some part has totally come out and very very noisy as if something is breaking inside.If we complain to your technician, he says he is busy. I want to know do you have qualified technicians for service and if your service companies do not know the maintenance and services, on what basis, you are selling your products with warranty of after sale service ? Please take this a notice to attend my complaint and rectify the fault in the machine within next 48 hours and failing which I have no option but to approach the consumer forum to address my problem and mental agony due to the deficiency of your service, pls note. Madhvesh [protected]