IFB Industries Complaints & Reviews

Customer ID: 2136426
Customer Name: Gurdeep Singh Sethi

My digital 7KG washing machine stopped working on Nov 20th, 2015.
Today it is January 22nd, 2016. Still my complaint has not been addressed. This after being a customer who has been paying the Annual Maintenance Contract fees year after year.

On Nov 23rd, I registered a complaint with IFB customer care:
Customer ID: 2136426
Complaint #: [protected]
No body attended the complained for about 10 days. One technician came, he looked at the machine. Said digital main board needs to change. He will come back. But never came back.

RESULT: The complaint got cancelled with some frivolous reason - without fixing the machine.


I opened a second complaint on Dec 12th.
Complaint # : [protected]

Again - the complaint was NOT ATTENDED TO and GOT CANCELLED for some frivolous reasons WITHOUT FIXING THE MACHINE!!!


Third complaint registered on Jan 10th
Complaint # : [protected]
finally some service in-charge - got on the phone - his name is RAGHVENDRA
(office # is:[protected]
The complaint WAS AGAIN CLOSED WITHOUT RESOLVING IT


Today I registered a FOURTH complaint for the SAME OLD ISSUE:
Complaint #:[protected]
A certain supervisor at IFB Customer CARE names SATISH - promised to look into this and get back with an answer in 24 hours.

All this while, the customer CARE have given the following escalation numbers:
Raghvendra (Serive Incharge[protected] NO RESPONSE AT THIS NUMBER
Suraj (Area Manager[protected] NO RESPONSE AT THIS NUMBER - DUMMY NUMBER

Shankar[protected] NO RESPONSE

Some thing wrong with the drum. Complaint lodged on 07.01.16 complain number is 17218560. Our machine is covered under AMC. Very poor response from service agency in Lucknow. They call up to show they are very anxious to rectify but do not turn up. This is the second time I am writing on this site.
Sorry to mention but feeling very bad about poor response of this multinational firm. Since there is very poor response consumers should avoid this product in future.

Anil Kapoor
Lucknow
[protected]

Dear Sir/Madam
This is to inform you that I am consumer of an IFB Neptune dish washer . I had taken AMC for a period of one year from 12/2/15 to 11/2/16.
This is in reference to non-compliance from its service center at lucknow regarding repeated complaints for the malfunctioning of the aforesaid machine. I have made repeated complaints at its helpline and even contacted personally at the numbers offered by the helpline but to no avail.
My recent complain was registered on 2nd January 2016 under ticket number 17199226 and another one on 20th Jan underr ticket no. 17279853.
[protected]@ifbglobal.com Jan 3 at 6:11 AM

To
[protected]@yahoo.com
Message body
Dear Customer, against your recent call a Ticket is generated i.e Ticket 17199226 and the Technician will visit Shortly.

[protected]@ifbglobal.com Jan 20 at 9:37 PM
To
[protected]@yahoo.com
Message body
Dear Customer, against your recent call a Ticket is generated i.e Ticket 17279853 and the Technician will visit Shortly.

It is indeed a great hesistant effort from myside that I have to write a complaint against a reputed industry like IFB. Request you to kindly look into this matter at the earliest and also take appropriate action against those who are bringing defame to this reputed company.
I have great hope from you..
Thanks and Regards
Dr Aashubh Rastogi

We are struggling with the service providers they are not responding soon as we are in fast to get our washing machine repaired we bought senorita vx6 kg customer name is jasti Kavitha purchased in chirala, Sri venkateswara TV and radio enterprises we need our machine to be repaired as soon as possible

My washing m/c was giving too much of noise and raised complaint via [protected] / [protected] and [protected] since 8th Dec 2015 . After 1 month of continuous follow up they changed the bearings on 7th Jan 2016 . Within 1 month there was water leakage and machine once again broke down . After 5 days they came and said the Motor is gone and they need to get it Calcutta which will take 1 week. Now even after a week they now say it might take few more days to get the spare and complete the repair. This is happening despite my 2 year service contract i had with the company.

I submitted a complaint on Jan 4, the technician arrived leisurely a few days later and told me that the rinse aid box has to be replaced. I ordered it with the IFB office (Bangalore, number [protected]) and was told that the item will be received in a week. I have been following up with the IFB office almost every day but with no luck. Most of the times they don't pick up. Today I decided to call customer care again and was shocked to find that my case has been cancelled! Yes, they just cancelled the case without resolving the issue! I had to open a new case again today (apparently they cannot reopen the old one once it is cancelled) So, if you are thinking about buying an IFB dishwasher or a washing machine, DON'T!

My complaint number is 18033456 registered on 18th December 2015. After 7 days IFB engineer changed the part and took Rs. 3500/- bill number is 10834. Exactly after 2 weeks the part broke again and IFB Waching machine is not spinning. If we call customer care they are least bother about sending the service person.

I am from Bangalore and own an IFB washing machine. I have an AMC and has got some issue with the drum which IFB has to replace- according to the technician who came for checking after my first complaint. After that there is absolutely no response from the company and the details can be obtained from the mails sent by me to the customer care of IFB.

Hi,

Its amazing that despite of all the mails sent and calls made to the call center, there is absolutely no response. Would you guys atleast care to respond.

Its very clear that you guys don't care about customers at all. Last call was made by me on16th Jan, Saturday and as usual the call cente asked me for another day, ie monday.

I am fed up of calling you guys on this.

Regards,
Nikhil


On Thu, Jan 14, 2016 at 6:57 PM, wrote:
Hi,

This has further reference to my complaint number: [protected] which was opened today from your call centre. I was surprised to know that the initial ticket no. [protected] dated 26th Dec 2015 was closed by your service team without any intimation to me and without complaint resolution. I am fed up with your service levels and am completely unsatisfied.

The below has been what I had to go through ever since I lodged a complaint on 26th Dec 2015.

- The complaint was on the high noise levels while using the machine in the spin mode.
- On 29th Dec, late evening one technician visited our apartment for inspection of the machine. This was after one more round of calling to call centre, then escalation to Mr. Rajkumar and Mr. Ravi. The technician mentioned that the drum and the bearing needs to be changed and that will be done in AMC. He also mentioned that since this is a major job, he will return after 2-3 days with the parts. He also requested me to remind Mr. Rajkumar if not done in 3 days.
- After that absolutely no response from anybody.
- I had to go out of station on 4th Jan and so I called Mr. Rajkumar on 2nd. He said that nothing can be done as that day was a saturday and they do not work on saturdays and he could do nothing if I was out of station on 4th. I called the customer care on 2nd and informed regarding this. They said that they will escalate this and gave a number of Mr. Umesh, who did not pick up the call.
- After this there was no response from anybody. Finally I decide to take this up again. On 12th, I again called Mr. Ravi and gave him my details. He said he will have to check and will get back. But got no response from him. On 13th Jan, I sent him and sms asking him about the status but got no reply. on 13th evening again I called him up and asked him about the status to which he replied saying that he needs some more time.
- On 14th January, I called Ravi again and he was not picking my calls.
- Finally I again had to call your service help line from where I understand that my previous ticket no has been cancelled without intimation. The call centre gave me the number of Mr. Shankar, Branch Coordinator [protected]. I have tried this number some 6-8 times today; nobody picks up.

I would request you to get my washing machine serviced at the earliest which you have been promising every time I call up the call centre.

Regards,
Nikhil

Dear sir,

With you respect I wish to inform you that I face trouble in fully automatic washing machine of IFB STR-06. I informed to IFB customer care panipat office on Saturday morning i.e Jan 16, 2016 and I ask for the complaint no but they never give me that complaint number. Same day their staff visited and informed me that in washing machine, motor is not working so they will change by evening or latest by Monday i.e Jan 18, 2016.

On Monday, i.e Jan 17, 2016, I again call them in Panipat office and told them to replace the motor but they told us that IFB technical staff is in field and will replace today positively. When I could not get my washing machine repair till evening by 6 pm then I again check with Mr. Ashok which is head of customer care panipat he told me that today they got broken motor so we will replace the new motor by Tuesday positively and they hv informed to karnal IFB office to send new motor.

On Tuesday i.e jan 19, 2016, I am calling panipat IFB office that pl change the motor of my washing machine . Mr. Ashok told me that they will get courier by 12 noon and immediately they will send person to replace .

Today At 3.30 P.M I again called Mr. Ashok of IFB panipat and I was surprised to hear the answer from Mr. Ashok that karnal IFB office forget to courier motor Yesterday. So they will send courier today and will change motor by tomorrow.

My question is how much we have to suffer to repair our fully automatic machine. Whereas we are regular customer and giving AMC ON TIME.

Pl inform us the karnal IFB number so that we can contact them directly .


Thanks and with best regards

Surinder Kumar sharma
Cell : +91 [protected]

Vaibhav Buying House,
1811, HBC, Sector 13-17, Near Ansal,
Panipat- 132103, Haryana- India
E.mail : [protected]@vaibhavbuying.com
vaibhav.[protected]@gmail.com

I have raised a complaint on 23.12.2015 to IFB service about my washing machine service. My customer code no is 3882532. my complaint no is [protected]. Till date (18.01.2016 ) there is no response from IFB side. if i called customer care means they just give one no. and tell us to call that no. they will rectify with in 24 hrs like that they guide. but once we called that no. they never respond . after more than 20 calls in a time they respond and they repeat the same reason. Becaus of this i put a leave for past days to my office.

This is regarding a complaint ticket - [protected] It is almost 12 days since the complaint ticket was raised, but so far no one from IFB bothered to rectify the issue. I have contacted the customer numbers multiple times during this period and even reached out the area manager 5 times . But the response is always pathetic. They always say that they will come, but never came.I am very much disappointed and annoyed with the response so far.Being such a leader in the home appliance industry, I did not expect IFB to respond like this to customers.

Hi, Feel the Pain of Customer !!!Worst Services….. After trying almost for 2 months over phone with your customer care department I am writing this letter in full of pain to get my washing machine serviced & AMC contract renewed model name Elena . It’s the worst after sales service experience anyone can have. Can you please tell who would be responsible if something goes wrong with my working machine inspite of me trying 10 times to get the AMC done. NO ESCALATION MATRIX NO INCIDENT TURN AROUND TIME HORRIBLE EXPERIENCE. Kindly do something . Thanks & Regards, Akash Sharma Customer Relation Ship Nu – 1170035 Contact Nu : - [protected] [protected] R-11/183, Raj Nagar, Ghaziabad 201011

I have microvawe model no. 25SC1. And its door has broken.I call the technician .But he said company not provides door lock now.becouse your model is too old.and its door lock not in stock in anywhere in Punjab. I m suffering this problem till 12 months. Plz help me as soon as.to provide door lock. My name is Sukhdeep singh From Gurdaspur Punjab Mobile no. [protected]

Dear Sir/Madam, I have purchased a microwave 25PG3B of IFB in Amritsar on 08.11.2015. Last month its door handle screw got opened/broken from inside and after moving from pillar to post for its repair, on 04.1.2016 one of your local representative, Mr. Digvijay come to our place and told us that the new handle will be fixed within 3-4 days. Now its more than two weeks past and we are following up with him and still not getting any positive response. May I expect anybody from IFB to deliver atleast 10% of the customer services boasted by the world renowned company. Still awaiting for a response before knocking the doors of consumer court. I may be contacted at the below mentioned mobile no. Regards, Surjit Singh Mb. [protected].

Since 2 and half months my washing machine is not working properly .It is also in AMC . I have already complained on ifb customer care for the same .They are again and again closing my complain numbers[protected], 15940608, 16940828, 17125367, 17198175,[protected]without sending anyone to repair my machine properly and also without working on my complain. They have also changed my old cabinet which was totally in good condition.This disturbed me mentally and Physically too.They have also made me spend a lot of money on my machine but still it is not working.Is this a policy of ifb that you have to trouble your customer and to do fraud with them ? I want all the worthless expenditure i have spend on my machine and also want my machine to get repaired as soon as possible .And after this also if anyone not works on my complain then you only tell me what should i do ? And what actions i should take against the technicians who made me spend money which was worthless.

With utmost regret I have to write this that I am very disappointed with the IFB service. We raised a ticket (number: [protected]) for service of my washing machine (Model: IFB EVA AQUA VX) on 9th Jan 2016. 10th Jan we followed up and customer care told us that they don't provide service on Sunday, we accepted and said we are OK if the technician can visit us on Friday. There was a new ticket (number: [protected]) raised for the same. We waited for the whole day on Friday, no one showed up. Saturday early morning, we got a call from (number: [protected]), the guy confirmed the address and told us that we will get an alert before 1:00 PM. We waited again and no we received no information and one showed up. We called the customer care and told everything, the operator put us on hold for more than 15-20 mins. Later, after a very long discussion with floor supervisor Suresh and area sales manager, they committed that someone will surely visit us for the service by 3:00 PM or latest by 11:00 AM Sunday morning. Now, there is Sunday, we are still waiting at home instead of going out on a long weekend and guess what no one showed up. What kind of professionalism IFB follows? Is this the way you treat you customers? Can anyone from higher management look into this issue and help us??? Thanks Dhawal Contact: [protected]

This is to inform you that our refrigerator is not working well. The freezer section is working properly but the refrigerator section is not giving coolness . It is showing LC after each 2 hours . The vegetables have got rotten . Kindly draw your attention towards this problem as we are not satisfied with this .

M/S AEON ASSOCIATES (Authorized service centre for IFB) Indo Bulger Food compound, Meerut Road, Ghaziabad 201003 (U.P.) Ph. Off. 2850812. Mobile : Satinder-[protected], Babita-[protected], Rahul-[protected]. { The above said company has taken up the complaint of my IFB washing machine on 9/01/2016 which was attended by Rahul in the presence of our Maid at our residence at Ramprastha Greens Vaishali. On his visit it was conveyed to us that the washing machine just needs a cleaning in spite of our asking for AMC we wore conveyed there is no need for the same resulting to which we were charged R.844/-.Bill no.785. serial No.[protected]. Same day after the cleaning process of 2 hours the machine was not in working condition and we re complained on 10/01/2016, where we specifically called for AMC we were told that someone will come for our AMC renewal. No one picked up the phone for two days and we launched complaint to higher authorities No.17237563, Rahul the technician who spoiled the machine never turned back and answered to our calls. Firstly we were conveyed that might be card is not working and need to change it for 1530, when other technician turned up Satinder he said Card is ok but timer is not ok. In this whole episode we kept on insisting that plz renew my AMC for the machine so that you can take care of the situation properly and not to create any fuss. Now we are been told that the drum or the motor is not working which will cost us around R.4500/- and only after getting it ok we will do the AMC of the machine. I regret to say that the team handling the show is bunch o[censored]nprofessional who are least concerned about the inconvenience caused to the customers. Apparently now we are given the number of one more senior person concerned who is in Lucknow to trace our complaint. Mr. Arun [protected]. Buying a quality product like IFB does not mean that the after service would also be satisfactory. I feel ashamed to be a part of this system in which the customer is treated in such a manner of cheating and handled by unskilled staff. I would make sure that my concern is taken seriously or i have to take the legal path to get it resolved. Concerned and knowledgeable person of the company Contact: Jitender Sachdeva S-1/106, Elegant Homes, Ramprastha Greens Vaishali Sec-7 Ghaziabad UP 201010 Ph: [protected]

I am a owner of an ifb elite front load washing machine. It stopped working on 11/12/2015. I immediately contacted the ifb service centre at Thanjavur and lodged a complaint. Next day one service engineer came and told that timer of the machine have to be replaced. I immediately placed the order for the timer. He promised that it will be replaced within 10 days. But till now I didn't get my washing machine repaired, in spite of reminding them thrice over phone. Kindly look in to the matter as urgent and resolve the problem

The complaint was made on[protected] for repair of IFB SENATOR 6 Kg fully Automatic washing machine with complaint ID No [protected] .Till today no response is received from any IFB service center. Even after 29 days, no response is received and it is very much regretted. Kindly try to service the washing machine at the earliest, since we are finding very difficult to wash all cloths manually for the past 29 days. The service centre people replied that no spare is supplied. How long I have to wait. Already nearly one month is over. The service response is very poor. Try to attend complaint immediately, since it is abnormally delayed' . I hope the problem will be solved on priority. W.CHIDAMBARAM.