IFB Industries Complaints & Reviews

Dear Customer service I am writing this mail with great disappointment and frustration because of the difficulties my parents had to face after buying a dishwasher from Ifb As my parents are elderly with many medical problums, I bought a dishwasher from IFB, the latest model at that time, to help them with their daily living. This was way back in August 2014 when I was on my holiday from UK. Machine was promptly delivered and new plumbing was done from a 1000 litre tank as suggested and apparently a demo also was done and claimed that everything was working and fine .However when I visited my parents again in the beginning of 2015, I found that the machine was not working properly and infact the washing cycle stops in the middle every time and as my parents were not familiar with dishwashers they left it as such without using it as it was not serving the purpose. I have promptly contacted customer care for help to sort it out .An engineer came and checked everything and found that water pressure is not enough and suggested direct pipeline from the water tank . Plumbing work was done again with no difference to the outcome. I contacted IFB again .This time the engineer suggested to have an additional motor fitted to create enough water pressure, which could cost another[protected] rupees. He also promised to discuss this matter with his senior engineer in office as these machines are something not familiar to them As my leave had finished, I contacted the senior engineer over the phone, who had promised to sort this issue as soon as possible and sited motor problum as the possible cause .As the machine wasn't working right from the beginning, I had requested to take the machine back and refund my money or to replace with a working machine As the engineer failed to resolve the issue, I contacted the engineers of the IFB, over the phone from UK, several times with no solution to the problum .This is in addition to the contacts made by my parents Now I am visiting Trivandrum again from 17th of January 3016 to 4th of February. I would like clarify the following before considering taking this matter to next level 1. If the issues is not having enough water pressure for the dishwasher to work, then how come the engineer who installed and done the demo did not pick it up- then we could have return this machine straight away 2.Does this machine normally work with water tank connection?( in my case 1000 litres tank at the second floor) 3.why a pressure checking wasn't not done? As a consumer I don't see the point in buying a stuff which doesn't work and keeping it as a space occuping item at home I would appreciate if anybody could take an active interest in this issue and resolve the problem amicably Thanks Yours sincerely Mr Pradeep Kumar A.N customer id -3955594 Complaint number-[protected] On 4/05/15(latest) Address of house Prasanth, TC19/1503 Thamalam Poojappura P.O Trivandrum Pin-695012 Phone- 2342056 Ps- please contact me by e mail if any action is going to be taken Sent from my iPhone

I have purchased Senorita VX model Washing Machine with Customer ID No: 10188082 .The washing machine was worked successfully till 26th October-2015. It was suddenly stopped on 27, October, 2015 with the indication of’” TACO” on display panel and generated high vibrations. The same was intimated to Customer Care for which A technician attended and not solved the problem. I long awaited and reported the same thing to the Customer Care on 5th Dec 2015 with Complaint No:17015405. Then, another Technician attended the complaint and Tacho Motor was replaced. But, same problem was recurred during the trial run in presence of him. The problem is not resolved till now. I invested huge money on the washing machine as is reputed one and spent more time to contact your service personnel to get the problem resolved. In addition that Non availability of washing machine caused inconvenience and wasted my valuable time for its pursuance. It is regret to inform that the inability to resolve the problem in stipulated time and poor response degrade the reputation of your firm.

Dear sir/madam, I have requested phone call on 31.12.15 booked complaint towards my ref: [protected]. Last 3days i am calling continuously to customer care Mrs.Geeta & Mrs.Nikhita & Mr.Prasad they told contact to Mr.Viswas one mobile [protected] switched off another one mobile [protected] he did't response. again called to customer care given another number have Mrs.Haritha[protected] response same. Today i called to customer care lift the call Mrs Saritha. again i get the another mobile [protected] Mr.Bharat same problem the number switched off. I had very felt your response.What was your problem I had continuously called from fourth day also mailed but response same. If you don't please send to higher officials mail ID or mobile number (working). I will complaint the same. With Regards, G Tataji. [protected].

My Complain No-[protected] dated11/14/15 was cancelled without informing me and than 2nd Complain # [protected] 9 days before every day I am making 5-6 call ... Salvi . Santhel and Nathen ... everytime they gave false promises …. Technician will visit today by 1:00pm or 3:00 pm or 5:00pm or tomorrow or Past is not available, Staff is in meeting ... there is communication gap among the staff there is no common register where they can tell or check the status of any complain ... Whenever I called Nathan he handed over the phone to his junior … With this experience ... it is difficult to recommend anyone IFB Products.

I bought this IFB machine AW6501SB. We are facing issues from past 3 months with this machines . It keeps on putting additional stain on clothes . We called in IFB customer cars several times.Every time we called in they give us new ticket number they provide us new ticket number. If we ask about old ticket status there service center cancel tickets without intimating us. Apart from this all this started after IFB engineer came to service the Washing Machine. Now last time engineer visited 3 months back suggested change of drum however after that every time i raised a new request it gets canceled automatically without even informing us. the Complaint id i mentioned below was raised on 3rd Jan & i was told that it will be handled on priority basis but no one contacted us till now. client id :10673074 complaint id:17193439 I would like to know if there is any email address where i can escalate this issue. Regards Atul Gaba

Till today no response is received from any IFB service center. The complaint was made on[protected] for repair of IFB SENATOR 6 Kg fully Automatic washing machine . Even after 20 days, no response is received and it is very much regretted. Kindly try to service the washing machine at the earliest, since we are finding very difficult to wash all cloths manually for the past 20 days. I hope the problem will be solved on priority. W.CHIDAMBARAM

Just 4 years over. Machine is scrap. IFB Service person asking to either spent around Rs 9000 or give to him at scrap value…… Perhaps buying such a costly machine was a historical blunter …. It is shameful selling third rate products at hefty prices by a company like IFB…. Regards Ravindranathan

My dishwasher is not working since 5 weeks. Complaint was lodged on telephone and the service technician came after one week and after checking he told that the water pump is faulty and he will bring a new pump. So fa r he has not come and I don’t know whom to contact next....

Dear Sirs It is again with great disappointment that i am posting this. My first service request was lodged on 23rd Dec'15 vide Ticket # [protected] dated 23rd Dec'15. After repeatedly connecting with the provided franchisee and technician contacts, someone came home to check my washing machine after 5 days, but after a casual glance simply said that the tube connecting to the water source tap needs to be fixed so that the actual problem can then be identified once water supply was enabled. But he also said that he did not have that tube spare part and would get it from the franchisee office and return by evening. Nothing happened after that. Again we called next day, but no response. After repeated tries, the franchisee office finally responded saying they did not have spare part and will come once they have it. Again a long period of inactivity So i used the Online Web option to register my complaint/feedback on the 29th Dec'15. Again nothing happened. So after chasing the franchisee for some days again, finally a plumber technician was sent to our house who replaced the tube spare part charging Rs 150/=. He then said that the original washing machine problem needed to be looked into and that he was not the right technician for that. Again we had to call the franchisee to inform these updates and request for the original or any other technician to come and get our washing machine repaired. But again they said they will send some one and also inform us in next hour But till date no one has come. Y'day, i called the[protected] number and they informed that the ticket has been closed/canceled. When i informed that even after 2 weeks the problem has not been solved, he raised a new ticket # [protected] dated 4th Jan'15 and also escalated the problem at our insistence. Again we called the franchisee to get some technician to repair our problem. They said they will call back within an hour and arrange for repair. Now it is more than 24 hours since that call and NO ONE HAS TURNED UP. As i write this email, it is almost 15 days since the original complaint and my problem is still pending - I HAVE NOT BEEN ABLE TO USE THE WASHING MACHINE FOR THE LAST 2 WEEKS. What kind of customer service is this - when will i be able to use my washing machine after repair. or will i be able to use it at all. Can someone look into this and ensure speedy redressal. I am now trying to find if there is any grievance committee or ombudsman to whom i can complain at this total lack of empathy and service mindedness. Please help Regards Gopal / Arunkumar Mob: [protected]

I have a washing model mentioned above. I have been using this machine from past 8 yrs. Now there was a problem and raise a complaint with customer care and they have sent the technician he came saw and repaired it but in course of repairing he disturbed the door and needs to be replaced, i told ok do it he charged me some 450/- rupees and again within 10 days there was a problem with the door i called the customer-care and this time he told the inside rim is gone, he replaced and charged me Rs. 350/ and again the machine was not fine i called he charged me service charge Rs. 480. All these technicians were from M/s HARI SUSHMA SERVICES ( AUTHORISED SERVICE CENTRE FOR IFB) Here i want to mention that iam really fedup calling your customer care centre My machine is still not working and nobody is attending to it inspite of reminders over phone to Hari sushma services several times. This kind of service is not expected or accepted from company like IFB. Hence i request you to address my problem on priority.

Bought IFB Washing machine (Senorita DX) from Vasanth & Co Tambaram, in 2010. Within three months of time had to replace the Circuit board under warranty which really lost the impression I had on IFB. Post replacement of the PCB had no issues until Dec'15. Issue Started on 17th Of Dec'15 wherein the machine starts and hauls within 5 minutes and thereon nothing will progress... The clothes inside the drum fully soaked in water to be cleared manually, with all the water left inside to be cleaned after. Complaints logged immediately and service tech reached a day after and replaced the PCB for Rs. 5150/- and promised that the PCB will be covered under warranty for 6 months. The very next day the same problem started with the machine. Again a complaint has been logged in and it took 5 days for the service tech to attend the call and during investigation he has damaged the drain plug, also added 3 packets of descaling powder for Rs. 430/- which is not relevant to the fault (The initial service tech has told that the drum is clean and doesn't require any descale agent) which is controversial. Again it took another 4 days for him to confirm that it is the problem with PCB and post his Manager's confirmation it will be getting replaced which made us to wait for another 3 days, but remains unattended. Again the service tech 1 attended the fault after we get into their office in person. But still the issue is not resolved... Really very pathetic situation... Very much dissatisfied with the customer service that IFB is providing...

My cust ID 2158392. I have IFB Senorita washing machine. AMC with your home appliances divn for a period 2 years from 18/10/2015 rect SL no.[protected]. .complaint no.[protected] DT 19.11.2015. Inspite of repeated request no body attended on the machine. It is more than two months. Need to claim compensation through consumer court.

Last month washing machine has been repaired.. informed to the company people they are not responding at all..nearly one month we are facing the problem but company people not taking any action..

Dear Sir, On date:-08.12.15, we have purchased ifb oven model no:-20pg4s.Your company person was come for demo & installation but our oven beeps more due to your mechanics not fitting completely. We can't use the same. So, you are requested to kindly check it & resolve the problem at the earliest.Also send me your toll free no. Regards, TARSEM GAGNEJA

I have register a complaint in Ifb costumer care against my microwave on 1.12.2015 . but till now no one came to repair my microwave. The product is in warrenty. So please look into the matter as soon as possible.

Hi Team, I had raised a complaint regarding my IFB Washing machine. One of the executive (Murthy) came and checked it, he said one of the part is damaged in the machine and the same has to be replaced. He said he will bring that particular part and went on[protected] till now he has not reverted back to us. Please check on priority and resolve the same. IFB customer care no.[protected] is not working at all to re-complaint Customer Code : 1597136 Mobile : [protected] Warm Regards, N R Adarsh

This is Rafiq from NeelSandra bangalore. There was a small problem in Dish washer.. We have complained concerned dept.. Many times..they didn't turned.. Later we found their is no skilled technician in Ifb bangalore to rectify this snag. It is worst such experience. Kindly help into this matter or get exchanged with new Ifb dish washer. Rafiq [protected]

I have purchased a washing machine on 19/12/15 from bismi appliance in kollam . Invoice no 501027.Till now no one contacted and didn't come for instsllation. Many time this issue informed to bismi . They take vary carelessely and didn't take to solve the issue. Pls do the needful My contact no [protected]

Dear sir, i am a customer of ifb appliances.and i made a complaint regarding ifb microwave on dt.17thdec 2015 having the complaint no[protected].and i revew it on dt25th dec 2015 with complaint no 17143805.I also tolk to customer so many times.my equipment is now on AMC.But still now no action is taken by ifb company or by ifb service senter. so kindly look at the matter and take necessary action. Regards susanta [protected]

I have placed a complaint on 29 December 2015 they said that my problem will be resolved in 24 hours but there is no response from them and i did not receive any call or any intimation from them regarding that complaint and moreover when i call back them they have been saying that they will send technician on Monday and all its been 5 days since i made a complaint very poor response from customer care and i request you to help with that