IFB Industries Complaints & Reviews

I had registered a complaint on 27/11/2015.My ticket number is [protected].The authorised local service Agent M/s Karthiks-India Trivandrum did not attend my complaint even after repeated request.They have charged Rs 2850 as annual maintenance charge for the period from 8/10/2015 to7/10/2016.Plase make arraignment to resolve my complaint immediately.

Purchased one IFB front loading washing machine -Direct Drive in 2011.Coustomer I D number 2870112. On 3/12/15 registered a Complaint [protected]. One of their service engineer attended the Complaint and opined that the drum is broken and to replace it. This was on 5 th but there after no response and making call on all most all days. Today they told that to replace, the cost will be more than R's 10000.00 and that with no guarantee. The damage of drum is due to manufacturing defect and to spend that much money without guarantee is a waste. Please arrange a experienced engineer and to find out the real problem and get it repaired at the earliest. With regards Sudheerbabu

I have complained 4 times but still no solution of water leakage from machine. My cust I'd is 1764731 Mobile number is [protected] Complain no.17064229 Your technician come everytime and repair.but still no solution of water leakage from machine Please do needful in our problem

I have been charged Rs.5150/- on 26.08.2015 as per my Invoice No.2177 despite my AMC was in force. AMC No.22387 AMC from 23.12.2013 to 22.12.2015. When I called the service they said it was expired. My Registered Mobile No.[protected]. Hence, I request you to refund the amount charged.

No action taken with respect to the mentioned complain I'd. Product in warranty need to change a small magnetic valve. Authorised service centre people not responding. Since Saturday 15 times called to the help line no. But they are not arranging technicians after so many requests. Literally harassed by them this is really wrong the way they are treating customers. This is ridiculous. If the product is in warranty and they are not responding what if in future if the product is not in warranty they will not attend only. Then it's useless to buy stuffs from such a big brand name.

One authorised service centre took about rs 5000 as amc. When we called them to attend a repair they came after 5 days. They said one part has to be replaced and they would come. So many calls to customer service response was your request forwarded after a weeks time they said my complaint has been cancelled by whom they dont know.Even after a month they did not get my machine repaired they call is recored for quality purpose i am very much doubtful whether these ifb people ever heard of the word quality

I have purchased microven oven IFB MAKE 20PG3S three years back. Unfortunately my touch panel is not workinf from 2 months. Accordingly i lodged a complaint to ifb customer care on 18th Nov 2015. Immediately i got a sms stating we received ur compaint and this is ur ticket No. [protected] and our technician will call u immediately. But nobody called me in next two days. I called again cust care and i told the same but even aftrr noone bothered. I have taken ifb technician number from cust care executive and called Mr Ravi and Mr Rajkumar at Bangalore to explain the problem. They said panel has to be replaced. I said go ahead. It has been a month iam following daily with them they are simply telling parts have not come and washing their hands. It is very disappointing that such a reputed company like ifb is providing this type of service to their customers. Luckily i have all the voice recordings with me which i had with customer care executives and with their technicians. I will wait for another 2 days if it is not happened iam forced to go to consumer forum. Kindly expedite Regard Arif Indian Airforce [protected]

I, S.David residing in 5/16 rajarajeswari nagar koothapakkam, cuddalore-2. i am having IFB washing machine.On 29th november it was repaired.I made a complaint about its function to authorized service station, which is functioned in sasi enterprices No.24 thiruvanthapuram main road, koothapakkam cuddalore-2.Till 13th december no step was taken by them to clear the repair.Then I, tured to service station enquireing about deplay and repairing.But, they have given IRRESPONSIBLE AND BEHAVIOURAL manner of replay to me.I was shocked as a consumer.Hence, i register this complain thorugh custermer care. thanking you

Hi Team IFB, I am a disappointed and cheated customer of IFB Fully Automatic Washing Machine. Your service engineer 'Anil Saini (+[protected] ' is absconding after taking our 5500 rupees in the name of AMC. We want our money back immediately. We have already contacted the next escalation point 'Amit[protected]' but his false promises have not returned our money. Complaint Number : 16972327

I have requested for servicing my IFB washing machine before 6 days. Till the time I type this mail, no one has appeared for servicing the machine. The technicians are forcing us to take AMC and never turning back to attend the service. Worst customer support and compelling for AMC. Whenever calling customer care they give some random number from which none will respond properly. Please take necessary action.

My ifb washing machine not working I gave a complied to ifb customer service over phone and send semail my ticket no. is [protected] for the past one month no one come to solve the problem .when i conduct ur francies regarding renewal of my amc they are not take any response . i am the senior citizen pl do the needful other i take next step

Hi, I want to know when you will attend the same? How many times we need to call and mention the same issue with your customer care center and to the concerned service engineer. For last 2 to 3 days he is saying will come sooner and making us wait and finally not turning up, wasting our time. who account for all this?? IS THIS THE WAY ITS BEEN HANDLED WITH CUSTOMERS!!! WHO ACCOUNT FOR THE FAULTY MACHINE WHICH WE REPORTED I AM FORCED TO SAY ITS THE WORST EXPERIENCE WHICH I EVER ENCOUNTERED. I think when we bought IFB machine we enter in a contract for proper maintenance and service. Hope the concerned understands the seriousness. On Mon, Dec 14, 2015 at 1:16 PM, wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Again regret the delay and inconvenience caused. Thanks & Regards, Bimal Soreng IFB Customer Service ________________________________________________________________________________...⇄ Dear Sir/ Madam, Good day! Last time while attending the maintenance of the machine by your service agents the instrument was opened and in the due course some screws were found rusted and the door got misaligned since not replaced. It was informed to my mother that it will be attended. Currently, water is leaking through the doors and it needs immediate attention please do attend the same at the earliest. Thanks for your time, Warm regards, ​-- Dr. Abhilash. O. Usharraj,

Respected sir,
This is D.Mini had a given a complaint regarding the ifb front load elena vx, not stopping and running continuously without stopping, given the complaint on 8/12/15 and the complaint or customer id:17045048 around 5 pm, the technicians they came on 12 th 2 times but they did not bring the spares, i kindly request you look into the matter and do it as soon as possible.it is under warranty.
Thanks and Regards,
yours truly,
D.MINI
[protected]/[protected]

Sir, I want to inform you that the Washing machine "IFB Senorita Aqua VX 6KG 1000RPM", I brought from Vasanth and co, Arcot road, chennai on 12-6-14 with 4 year 100% full warranty stopped working from last july.High levels of Noise during operation and Smoke was observed inside drum after washing cycle is Complete.I have filed a complaint, your technician came and said, you have to buy and fix a filter then the problem will be solved and i brought one for rs 1800/- but still the problem remained.Again i complained then he said that the drum should be refixed and the technician will come in 2 days, but the technicial didnt come for 1 week, so again i complained on 11-8-15(complaint no[protected], on[protected] and on november ([protected]), the technician came by november only, that is after 3 months.And he pulled out all the parts of the washing machine and he could'nt replace it to its original condition.In an unproffessional manner he even hammered the edges of the drum which was perfectly alright and bent it.The technician immediately left by putting all parts inside the drum stating that i need to buy a rubber gasket and belt which will cost approx Rs[protected] becuase it does not include in warranty.The service person not only was unable to solve the problem but also distorted the drum which will reduce its resale value.Now my washing machine is a complete junk, iam not able to sell it for another washing machine nor able to use it. All these are causing great inconvinience and stress especially at this period of bad weather in chennai and i feel cheated.As i said my washing machine have 100% warranty for 4 years and no where in the warranty card it is told rubber parts are not covered.we have made regular phone calls to service person (capfam india communikations, ekkattuthangal, guindy) only to recieve negative reply.I am deeply dissappointed, in the quality of your product considering it is only one year old and also in your customer service.I therefore, request you to repair it or replace it for a new one .Otherwise we have to deal this legally.And while sending technicians please be sure about that they are responsible and have good technical knowlwdge.Your quick action will be highly appreciated.

Purchased a dishwasher 1 year back. After 1 year of operation, we found an error dispalyed on the machine and dishwasher is not working. I had lodged the complain with IFB customer care on 6th-7th dec, 2015. IFB representative visited the house and gave a vague reply which was not at all justified. We again requested customer care. And its more than a week, IFB representative never bothered to visit us. Everyday we are following up with customer care & local office. Now we, are fed up with their reply " sorry for inconvenience". Very poor service by IFB. I would never recommend to purchase any product of IFB.

Bought 2 IFB front load machines. ALL went good for around 4 years . Then one day, Two mechanics came to home saying that they are from IFB and IFB is providing free services to the customers and tried their hands on it. They opened the whole machine and and did few thing of which i was unaware of. Then on a very next day i started it, what i observed that machine did not stop at the end of the compartment, it was continuously running even after completing a slot. For few days it remained the same. I registered the complaint to the customer care, after few days one person came from IFB and said that its rotator has became dysfunctional, then after few days while washing clothes in it, i have observed that one day its door was locked by itself and i was unable to open it, now i have called the customer care again, , its been a worst experience with IFB. I would not recommend anybody to buy any IFB product

I have been informed 2 weeks ago for AMC Contract of my IFB MICROWAVE AMC no.337 name priyatosh Das of Guwahati MOB no.[protected] but not attending. ..pl attend early.

[protected] - case logged but nobody is attending and solving my problem. I have contacted the IFB many times but it is still not resolved. People come here and do the marketing for their powders, water purifier/descaling etc.. but they dont solve the machine problem. Please escalate this to IFB management and help me get this repaired at the earliest.

Ticket number is: [protected] When I had contacted Nadesh, Manager IFB - [protected], He told that Deepa Enterprises will send a technician to attend this. This happened after 3 days of registering the complaint. He sent an SMS of Velu from Deepa Enterprises and asked me to contact for the issue instead of he following up with the Franchise ( Deepa Enterprises ) Finally irrespective of waiting for whole day, kept on following up with calls no one turned up. IFB should check and remove these kind of default franchises and take action on the irresponsible officers from IFB side too. Because of water leakage, the water got flooded into the whole house floors which damaged wooden floor also. IFB should compensate this loss.

Poor Service of IFB AMC IFB is not taking seriously about customer complaint inspite of several reminded to customer care contact no. Our Complaint no. 16946678 of my front loading washing machine complaint was booked on 25th Nov 2015 and technician visited and he replace the spare parts but the same problem, machine not working properly so again I file complaint no. 17036837 on date 7.12.15 but till today(i.e. 12 th Dec) machine under repair condition, the technician came at first visit and told he will be back from IFB head office and bring spare parts, after several call to Mr. Arun singh mob. No. [protected] and Ms. Priti, mob. No. [protected] but they didn't reply our call, then again we call to customer care no. and they given assurance to us that complaint has been escalated and forwarded to concern department we are In AMC with spare part then also company demanding money, I am very much disappointed from IFB services and very worst service of IFB AMC center. My machine is IFB Divya front loading. Its really very poor service, so far it has been a dismal performance from IFB end ... regards Kiran Dehade