IFB Industries Complaints & Reviews

Hi, I bought the IFB washing machine Elena Aqua 6Kg model from Vijay Sales, Dwarka, Delhi on 12th Nov 2015 and the installation request (No[protected] was closed on 26th Nov 2015. The machine has manufacturing fault, its rubber lining is twisted and after one wash the screws became loose and while running it made lot of noise. there is also a dent in the backside (images attached). The installation engineer made some stories and closed the request. I was unable to raise the consumer complaint earlier as the installation request was open for long and now the IFB customer care system is down from today morning. I want my machine to be replaced. Please help. My registered mobile number is [protected] and the invoice is also attached. Regards, Ashish

We have registered a complaint about our washing machine on 19th November. The issue is still open and not fixed. Details of Complaint: Name : A.Senthil Kumar Ph : [protected] Location: Pallikaranai, Chennai On 20th an engineer attended the complaint and told that he will come next day and replace the electronic board. But there is no response after that even after multiple follow ups. I would like to escalate the same and need immediate attention on this. There was a subsequent follow ups and and executive attended the same and did not

This with respect to the Maxi Dry 550 and Executive Elite Washing machine. Maxi dryer has stopped working a week back. I have registered a complaint with customer care on 20-Nov-15 for dryer and washing machine general service, the numbers are [protected], [protected]. A service engineer from M/s Classic Enterprises has visited on 24-Nov-15 after reaching out to the IFB customer care and the agency several times. He inspected the Dryer and informed us that the BELT is DAMAGED and he will be replacing the same next day. When asked about washing machine, he told he will attend during his next visit. Today is 27-Nov-15, and there is no feedback from IFB or the agency. The service engineer still has not replaced the damaged belt. Both the machine and the dryer are under AMC for the past 13 years. During rainy season, the dryer service is required but my bad luck the dryer is not functioning properly. If the defect is not rectified during this server weather conditions, I'm not sure when will this be rectified. I hope that the dryer would be most used during these seasons which did not work out for me well this time. Even the customer care is not attending to the pending cases and they are insisting to contact the agency people which is not my job. I would like to get an update on this and would need the service engineer to replace the damaged belt at the earliest and also to service my washing machine. If i do not get the service engineer at my door step in another 24 hrs, i'll be pushed to take severe action on this. ------ Complaint records on 20th Nov 2015 Inspection on 24th Nov 2015 Yet to rectify the problems. ------ Regards, Srinivasa Rao P [protected]

My IFB Washing machine stop working in Oct 2015, on raising the complaint (No[protected], technician replaces some of the parts and claims that the issue is resolved. After his visit, when i tried to wash my cloths it do not work.
In the meantime service centre close the complaint. When i again call to customer care they raise another complaint (No[protected] . This time another technician visits and ask for replacement of some other parts.
it seems that IFB is indulged in unfair practices my replacing non faulty parts also, only to make good money. For the last 1 month i am just chasing the IFB guys and they give the input to the department as they want. Company only wants to cheat customer, they do not intend to resolve the issues. After this incident i will not recommend any body to purchase IFB products. Now the question left with the IFB are
1. Why they close the complaint without resolving it ?
2.Who will pay for the harassment which IFB is giving to me?
3. Who will repay my amount that was taken in the name of replacement of non faulty components.
Thanks
Vikram

We bought IFB Dryer, on line, in Chennai There was absolutely no body to respond our request for installation Ultimately we were asked to contact Royal Enterprise for installation Last four days we are promised that the machine will be installed tomorrow But till now NO Action Mistake of our life by buying IFB machine Disastorous

I have taken the AMC for washing machine, I have some problem with washing machine launched the complaint with IFB on 31st Oct[protected]. Still I didn't any response from them and I called customer care on 12th, 21st, 24th and 25th Nov for inquiry and escalation. As of now no response from their end.

I have bought IFB washing machine in year 04.09.15(Customer ID:[protected]. Recently the machine giving heavy noise while using it. The same has been lodged complint on 22.11.15. Today i.e on 25.11.15 attended . As per the technician data the machine is perfect only the machine was on stand the legs rubber last its elasticity hence machine giving noise due to vibration. Further i requested to check thoroughly all aspect of the functions like Hot water etc. But service technician is very reluctent to lesson the customer quary. He said only the registered fault will be taken care . Other thing he will not attened. The customer may not be competent to explain in all resptect the problem facing by him. The attended technician to take care of every aspect if they visit the customer and suggest properly. The technician is more interest to collect charge amount by any means. I suggested donot give such a long warrenty period if they are not in a position to give free service support . Please collected service charges directly by fixing per visit charges. Only feeling back about the behaviour of his interest to just close the complaint but not to satisfy the customer. Mostly the equiment is used by the housewife who are not such competent to lodge and give prompt feed back. Anticipating better services.

We had launched a complaint on the 17th of November Complaint no: 16889428, regarding the machine not functioning properly. We did receive a call on the 18th, however your technician Mr. Dinesh Singh was rude and unwilling to understand our address, rather was adamant that this is not a residential address. However after a heated argument the conversation ended and no one till date has turned up to service the machine. We have made repeated calls to IFB call centers but to no avail. We are now being told that no one will attend our complaint. Now we are left with no other option but to file a consumer complaint against IFB for not treating customer correctly for them to claim damages due to your negligence. PFB the complaint filed against your company for in appropriate behavior with the customer. However till date no one has come to attend to us and now IFB customer is refusing to send the service executive also. You are requested to intervene and take appropriate action against the company.

Date of incident: 27.10.2015 IFB customer ID:10090391 IFB microwave oven model no.30SC3 was purchased on 18.11.2012 at Haldia, WB. On 27.11.2015 oven was not getting heated and turntable was not rotating.Complaint lodged with call centre no.[protected]. Complaint Code:16758039 & date of complaint:30.10.2015. Service technician Sh Pramod came to attend broke the the door safety latches while trying to dismantle the turntable in upside down position of the machine. Also he broke some insulating part of the machine. He left without any communication as if he has done something wrong. I am unable to us ethe machine from 27.10.2015. Pl arrange to send proper person to repair or replace the machine ASAP.

I have been having water leak and machine not stopping problem in any functions other than quick wash for nearly 6 months, and i have given complaints regarding this 4-5 times, and each time i face difficulty with the service center SWAYUM SOLUTIONS. They do not give proper response and respond very rudely, and even made jokes using my name when i had called them, this time. Their Service technicians are also not experienced and they are not able to give proper solution. This time i had given the complaint on 6-Nov-15, today it is 24-Nov-15, and the problem is still not attended. two days before there was a loud sound and smoke smeel from my washing machine and the machine completely stopped working. Worst service i have ever seen.

I had bought IFB washing machine some two years back. The model name is Senorita Sx 6kg 1000rpm. During the initial days itself, we had few problem. They were resolved after constant follow up. Recently the door knob came off. I had made a complaint to IFB customer service. The complaint number is [protected]. It has been more than twenty days, no one has turned up. The cc (t.nagr and adyar service center) executive gives various reasons and they are just not interested in solving the problem. Kindly take necessary actions to resolve my problem.

I had given complaint to IFB on 4.10.2015. complaint No.[protected]. IFB Service Engineers are not rectified the machine till now. After 7.11.15, nobody didn't come. I had spent more than Rs.10, 000/-. AMC Invoice No.221516 dt.31.5.2015 expired on 30.05.2017 only. Ravi Baskar, Nandagopal (coimbatore) are not interested to rectify the machine.

I have purchased the washing machine Dec-2014 .IFB has not done evan a single service after doing a lots of call . When ever we call the branch manager from Nagercoil he says he would send the person immediatelly but no one comes. I have given a online compliant to customer service vide Complient No [protected] and ID No 4009713. As soon as i gave complient its told with in 24 hours will send theire service enginer. But no one has come so for . I have called the customer care service on the flowing date 18/11/15, 19/11/2015. 20/11/2015, 21/11/2015, 22/11/2015 and 23/11/2015. But no action taken so for at all. The Nagercoil Branch manager never attends the call. The flowing number has been given by customer care department for follow up with baranch [protected], [protected] and [protected]. I have been calling all the three numbers every day but no answer its simpliy ringing. Without doing a proper serive how the company will survie in the competitive market ? I have never seen such a careless company with zero % service after sale. This is my request to IFB reduce your marketting cost and increase your service person. If you do this kind of service the person once experianced you never come back to you. I will never go for IFB any more, such a bad service i am facing.

We made a complaint for our dishwasher a few days back, but no technician has called or visited our place so far. The complaint no is [protected]. Always, there is a long delay in addressing complaints. If this is not resolved within one day, we will have to escalate this to higher officials of IFB. Please respond at the earliest.

We have complained n number of times for the non working of our washing machine to customer care but in vein. Nobody has called back or came to mend our machine Kindly, reply asap or I will escalate the mail to your Head Office Regards Kanika Pahuja [protected]

I am using IFB Front Loading Machine Elite SX 7 Kg. My last complaint number of same complaint is 16910940. Despite of repeated follow ups, talking to Supervisor (Mahesh) at call centers, talking to Service Coordinators (Preeti and Anjali) at East Delhi Service center, trying the contact number of Service Head at East Delhi, Niti Shrivastav which is coming switched off, it has not helped.
IFB claims 24 hours of response time but its all on papers. Practically after sales support is worst for IFB. IFB is just not concerned about customer service and satisfaction. In teh past also I had registered complaint for same problem but its technicians are not capable enough to rectify the fault. And the worst part is the attitude of technician is not on closing the complaint but passing the buck.
I am writing here with the objective of making other customers aware of its service level and recommend not to use IFB products.
And if this Consumer Forum can help me replacement of my machine in warranty.

I have bought a new IFB fully automatic top load 7.5 of capacity washing machine. It's been more then 3 weeks, washing machine is delivered and installed at my place but I couldn't use it so far. It is very disheartening to face the kind of service a brand like IFB is offering. I have paid a premium to buy IFB product expecting that I will get the services accordingly, but now I believe it was absolutely wrong expectation. So here goes my story,

A service engineer came to my place to install and demonstrate machine's function. Here are some interesting pointers: For most of the options, written in display panel of machine, he was not aware, and kept saying that you should not use or you will never need these options. We ignored it. Then came the real interesting thing. Looking at the option for wash blankets, he said, this should be used to wash black clothes (blanket -> black). I ignored, considering I can always read the manual and its OK, this is just a washing machine.

Then, I started the machine, and bang it just didn't work. After every few minutes of running, it shows an error of IMBL in display panel. By reading manual, I assumed that the machine is imbalanced. I tried to rectify it myself but couldn't do it. Then the real disappointment started. I have called the support center and logged the complain on 10th Nov and I was assured that within 72 hours some senior service engineer will visit and rectify the problem. I waited for some days, and called again on 17th Nov. The support executive was also surprised that my complaint is already escalated, yet no one has updated on the complaint. He assured me that some service engineer will visit within 24 hours. Now wither that senior engineer is too senior and taking his own time coming all the way from IFB research center or my maths is very poor and 72 and 24 hours are yet not completed.

I am highly disappointed as i have bought the machine as a Diwali gift for my family and still we are not able to use it. Request you to take your machine back and refund my money. I actually don't want to use any IFB product any more. I now realize that in the same amount of money I could have bought a washing machine of another company and another gift for my family, if i have to receive such customer service.

My customer ID is 11261267 and the registered mobile number is [protected].

Without Regards,
Sampann Chaudhary
+91-[protected]

I bought an IFB washing machine in the last week of October. It’s been a month but I couldn’t wash a single piece of cloth. the first time when machine didn’t work IFB replaced it after multiples follow ups with the customer care centers and technicians. Most of the time their application was not working to lodge my complaint to replace the machine. We realized the new replaced machine they provided was also faulty when...

The complaints raised by customer care is being cancelled by franchise without solving the issue. Then again I have to raise new complaint. I don't know how IFB is closing the complaint without checking with customer. This is a serious flaw in the system itself. Recently I raised a complaint on 10th Nov 2015 ([protected]). So far it is not resolved, but ticket is cancelled by franchise. I have never seen such bad customer service with any other brands. First IFB has to fix the ticket management system. Without checking with customer, the ticket should not be closed or cancelled. Regards Dinesh

My customer id of ifb 3113161. i have washing machine serena sx and its under AMC warranty. next week i registered a complaint for leaking the machine(complaint no.[protected]). the technician comes my house and replace a plastic rubber tube a length of 15 cm and gave a bill amount rupees seven hindered and twenty( 720). and get direction to don't wash one day., but still leaking the machine . My machine is under warranted period and replaced items cost max. up to below 100 rupees only.. so kindly take necessary action for consumer protection

Encl :photos of rubber tube and bill