IFB Industries Complaints & Reviews

To whomsoever it may concern, It's frustrating to inform that IFB services are horrible when it comes to attending Customer Complaints. From past 2 weeks our washing machine DOOR is not being closed and so we called on their customer care number for the same from past 2 weeks. Ms Yashika attended us on call and we explained her the problem apart from other problems we are facing with regards to the machine. She promised we will have some technician attending us in coming days and that we will get an sms ( within 24 hours ) with details such as Customer ID and Complain Number. Patiently we waited for the sms service, 2 weeks passed by but there was no sms or No Technician calling. Today when I again call on their registered Customer Care Number for the status of my complain I was taken aback when Ms. Emma (new attendant) informs that the complain has not been registered. No wonder Ms. Yashika did not help us with Complain number when asked several times. She excused herself saying we will get all the details through SMS. Today on further probing, I managed to get a Complain Number, when in return I asked for assurity of the sms and technician being sent for the service Ms. Emma asked me to call up this local vendor's (apparently they have a tie-up) and check for the status of technician. This is really ridiculous. I do not understand what are these Customer Care services for when they cannot take any action against providing a Complaint Number. Badly need to improve services in order to sustain competition in market. Hope this writing will make some meaning and have action taken further. Reply awaited.

Hello, I am Ajmal from Mumbai I own an IFB model 25SC3 Microwave Oven. For the last few months, whenever it was switched ON, the power trips. Also electric shock was observed on the body. The problem heightens generally after a convection cooking session (which also never worked well). After keeping the instrument off for a few days, it will again working for simple tasks. Complained many times, the technicians will appear only after frequent persuasion. The people who came to look was never seemed to be skilled and always gave some weird explanation. Since the last month the oven completely shutdown, that as soon as I would switch on, the power would trip. Complained through IFB service on-line and received a complaint ticket 16806386. After frequent follow-up, a technician from Global Enterprises (tel no.[protected] turned up. After inspecting, he said the PCB of front panel is shorted ad has to be replaced. I'd asked him how much it would cost. He told me that it would be intimated from the office. No one called me from Global enterprises till I contacted them and enquired. The technician called up again and told that PCB was changed and it would cost Rs. 3400/-. I was shocked and very much distresses that such an amount was intimated to me on advance. Anyway I decided to receive the instrument, hoping that the problem would have been sorted out and paid him (Rs. 3750 including Rs. 350 service charge). But to my horror, the problem was not solved and now after repeated request, the technician not visiting my home. The amount had to be paid, I'm sure, due to the insufficient skill fro the person visited, and I also very much doubt whether they actually have changed the PCB or not. This disgusting fro IFB, which already have a bad reputation about their service. Pls help Ajmal

Bought Ifb microwave oven 2 months ago but the service team who need to provide demo on the product are so worst that they are spoilling Ifb brand.


No proper response from customer care nor from the service team (Madhusudan+[protected].

Already contacted them 10 to 20 times.

If demo is in this way fear is about their service later ...

The machine is not working properly as the dryer is not moving. but the customer care seems least bothered to answer the queries its been more than 20 days since i have complained but there is no response from the company's side.now they say my 2 years old AMC which is still valid is not registered with them and that i would have to wait for 3 more days for any action from their side. HORRIBLE SERVICE.

I lodge the service request on 15-11-15 and till 18-11-15 no response from IFB despite IFB loudly speaks about service in 24 hours on TV. IFB service is so poor, discussing, ridiculous and low quality in spite huge competition in the market.
Customer ID[protected]
Service request No[protected]

We have Executive Plus washing Machine which is around 15 years.When we want to enter AMC we found the model is MISSING in the list...and AMC for the same is missing and we were asked to enter into AMC at an approximate amount which does not cover Plastics and Rubber parts which is ridiculous.. When they have upgrading the models/ old models should also be uploaded with details.. But this kind of just fleecing is unacceptable and the IFB is loosing customer base drastically to competition.. Best PRODUCT under BAD process management

My elen dx 5.5 kg washing maching not worked, its timer not working.so many times i called customer care, my complant ticket no is 16728742 but no one respond I lived in Rewa madhya pradesh I had AMC frm 10.8.2015 frm kolhapur maharastra My customer id number is 2551913 No one attend me so many times i called Plzzzz plzzzz solve my problem Sangita gupta My cntct no is [protected]

My name is jaya bharath reddy(mob no:[protected])...I ordered ifb convection micro oven from snapdeal [ord number :[protected]] on 02/11/2015.it delivered to me on 10/11/2015.i have free demo and installation for that product so I called to ifb customer care and requested demo and installation[ref no=11278041].till now no one came for demo and installation.i called them around 10 times, every time they are giving some other persons number to contact[ex:ramakrishna([protected])jagan([protected])Mahesh([protected])and haritha.all of them is not given any service to me.every time I'm telling my problem with customer sevice.we don't know how use that product..we cant trust local service people..no one is responding properly what to do...can any one solve my prob.

This is to inform you that I, Mr. Ajai Kumar Gupta, had purchased a dishwasher (MODEL ---NEPTUNE, SERIAL NO.214214) From your so -called reputed company IFB . It has been 5years since the purchase and the machine worked smoothly all these 5 years. But recently it had encountered with a problem that the utensils were dripping with water even after the final wash. I called on your toll free no[protected] and filed our complaint and then i received a message which I have attached in the mail.I got my ticket no. As 16784267.I thought that being a reputed company some major kind of response will be shown. A guy named RAVI GUPTA came to my house to inspect our machine on 8th November 2015. He assured me that the machine was working perfectly well and used the word "100℅ " to pay stress.Then he told us that the warranty period of the machine was over so it required an ANNUAL MAINTENANCE CONTRACT (AMC).FINE !! I paid a grand total of Rs. 3306 and confirmed the AMC for 1 year but the very next day the dishwasher didn't work at all. I felt betrayed because your company's guy had said it was 100℅ perfect working. We called RAVI GUPTA on this no. [protected] on 10th November 2015. He talked to me and me wife in the MOST POSSIBLE RUDE manner and said that all this was none of his business. The I called Mr. Ranveer (PH no .[protected]) on 16th November at 10:52 am .He assured us that we will be attended on the same day.Since then we are waiting like because
I purchased a dishwasher from your dumb company and your irresponsible company guys are saying its not their business. So IFB can you tell me that "whose" business is it? .I have never come across such an irresponsible company and clients with such impolite behaviour. I am feeling that it was my biggest mistake that I chose IFB over ...LG and Samsung. I will never suggest your company to any of my friends or relatives for purchasing any appliance. Your company and its service is a total cheat and fraud.!! I was going to purchase an AC from your company ...thank god I did not buy. Your company does not know how to treat customers. Companies like yours make a fool of the customers making them feel helpless and frustrated.
I' m afraid ..if your company does not attend my house within 2 days I will report this to a higher authority...let me tell you that for a good company which you are NOT...the customer is the highest authority.
Hoping for a prompt action.
Mr. Ajai Kumar Gupta
PH.no. -- [protected]

7/180, Swaroop Nagar, Prem Ratan Vatika Apartments 511, Kanpur.

‌

Dear Sir

Given a Complaint to IFB Toll Free on 10/11/2015 7:23 PM with the Ticket No: 16840603. No Response no nothing as of now from their service team. Fedup with service whenever have problem with IFB Washing Machine. I want them to take back their washing machine and to repay my Money Back..

Thanks & Regards
S Vijay
Flat No 7422
Janapriya Metropolis
Motinagar
Hyderabad - 500018.
Cell: [protected]

Complaint number is 16864502 registered on November 13, 2015 about my washing machine (front load) which stopped working midway while washing clothes. The technician was supposed to have visited me on November 14, 2015. Ever since then I have been following up with the customer care at [protected] but to no avail. I have been provided with atleast 3 numbers of the service centre managers who either dont take calls/ have their numbers switched off or indicate that the technician will visit me within 2 hours and then the no response from either the technician or the service centre manager. What pathetic way to deal with an issue !! And I had a similar harrowing experience when my microwave oven stopped working. IFB brand name was the thing that had me buying almost all my home appliances from IFB right from microwave oven to washing machine. Thanks for making me regret my decision. Can only hope to get my washing machine repaired.

The IFB machine purchased in the month of Jan from snapdeal is giving technical problem and is under warranty. There is no positive response from the technical staff till date to come and change the product or to replace the defected parts sanpdeal order id. [protected] IFB AW 60-205T Top Load 6 kg washing machine Please send the team to rectify the problem on the following address Kuldeep kaur 246 Phase 4 Mohali 160059 Punjab Phone number [protected] email is [protected]@yahoo.com

I registered my faulty microwave complaint on 28th Oct 2015. And instead of constant reminders at the call center, the complaint has not been attended yet till 17th Nov 2015.

Complaint No: 16746445
My Customer Id is: 11174144
AMC No: 152726

It seems that the company is more interested in the calls which can be billed and the appliances which are under warranty or having AMC contracts seems low in the company's priority.

I request you to please address the issue ASAP as I am facing a lot of inconvenience.

Thanks

I have purchased IFB Senator Aqua SX on 10th November 2015 at Adishwar, Bannerghatta Bangalore. From day one washing machine is shaking and vibrating. I have submitted a complaint to customer care on day one itself and no one attended. And IFB Care is closed the complaint simply without checking if the issue is resolved or not. And then I have again raised 2 more complaints after this. And they have been closing the complaints as it is resolved.

IFB is not at all caring about the customers after they sell the goods to the customers. And They simply have mentioned 4 years warranty on the washing machine.

Till now the issue is not resolved. Today Again I have raised complaint.

My IFB washing mashing is leaking from hose connector. I lodged a complaint. their call centre on 11/11/2015. The defect is yet to be rectified, my repeated reminders to the call centre in Krishnankoil, nagercoil on daily.no body is come and service. no response. Hope IFB takes the issue seriously and pull up their service centre for their inefficiency and irresponsible behaviour. call centre ph.no.[protected], [protected]

Purchased an IFB Neptune DX Dishwasher for Rs 35000 on 7th Feb 2014 from a Reliance Digital Outlet. It has 2 years warranty and is covered till 22nd January 2016. However the dishwasher has not been working since march 2015 about 9 months now. Have filed multiple complaints however, on an average takes 1-2 months to get each complaint resolved. Have been getting F1 and F5 errors and severe water leakage on every use. Done everything from recording videos of the water leakage and the errors and none of that has helped someone fix the issue. For the last 3 instances each time we raise a complaint, they close the complaint without resolving in 2-3 days. Every new technician provide a new reason or justification but no one is able to solve the problem. Latest complaint number [protected] filed in October 2015 and no one has visited since. Looking for a replacement or refund.

I am user of ifb neptune dishwasher which i bought for 33k.now the dishwasher salt and rinse aid which is essential to run the ifb disheasher is not available in the open market .it costs around 600rs in total.well money is not a problem .we get peace of mind as working class cant concentrate on kam vali bais.but the service center fellows are the worst category in ifb .i have other company appliances such as lg, samsung .all the services are costly but on time except ifb.they dont come in time. for instance i live in trichy, tamilnadu.i call them for rinse aid and dishwasher salt they say they will deliver it in 2 days and never turn up i have to call them and beg thenm to come .if i ask them to give me the address so that i can directly come and purchase the things mentioned they would just say their man is on the way.eventualy they hang up and donot pick up the phone seeing my number on caller id.the same with microwave i ve registerd my complaint on 12th of this month they said within 24 hrs i will get the repar guy but nobody turned u[ or called .i ve sworn not to buy ifb products and make it point to strictly recommend people to avoid ifb products ..i[censored] trust ifb you are on your own.and the guys who turn up for ser vice will pressurise you to buy the amc .and you fall for him he wont turn up when you need to replace the spare

Very bad in response. I have purchased a dishwasher and it was found that it is damaged. I complained about it to the customer care many times, they said they will be sending a person and replace it, but we are tired of calling them again and again, but no person has come to check and replace.

I had purchased oven on oct 15, after my puchase there was an problem within 2 days only, after complaint an engineer arrived after 3 days, anyhow it start working, after 5 days again a problem arises, i had complained with complaint no16787053 on 3rd nov, from then just wai...ting, i want to return his microwave this piece had some manufacturing defect

I am a bank Sr manager and my wife is serving in BHEL's school, both are PSU employees.My IFB washing mashing, Executive plus model, is not working . I lodged a complaint No. 16760392 dated 30.10.2015with their call centre .The service enginer replaced MOTOR, BELLBAY SET, TUBE HOSE, DESCALE ETC AND CHARGED RS 4945 VIDE BILL NO 634 DATED 7-11-15 FOR RS 4945/-plus rs570/- labour charged without giving any receipt of rs570/-till date. The defect is yet to be rectified, my repeated reminders to sh kapil sharma on m no [protected]lwho primissed to resolve the issue since 07-11-15. I have paid a large sum for repared. Total waste. More important is that my washing is not operational and clothes are piling up for washing.NOW, MR kapil visit on dated[protected] and said that the drum will be changed. This is the case of cheating and harrasment to the ladies who attending the service agents at home alone.The service agents take away the old parts of the machine i.e. MOTOR, BELLBAY SET, TUBE HOSE, DESCALE ETC .If, the parts was defected why the same was not left at our house. NOW, MR kapil visit on dated[protected] and said that the drum will be changed.c Please rembursed us the wrong charged rs 4945plus 570 total rs 5515/- Hope IFB takes the issue seriously and pull up their their service centre for their inefficiency and irresponsible behaviour... regards anil gupta/neena gupta [protected]