IFB Industries Complaints & Reviews

We have complained n number of times for the non working of our washing machine to customer care but in vein. Nobody has called back or came to mend our machine Kindly, reply asap or I will escalate the mail to your Head Office Regards Kanika Pahuja [protected]

I am using IFB Front Loading Machine Elite SX 7 Kg. My last complaint number of same complaint is 16910940. Despite of repeated follow ups, talking to Supervisor (Mahesh) at call centers, talking to Service Coordinators (Preeti and Anjali) at East Delhi Service center, trying the contact number of Service Head at East Delhi, Niti Shrivastav which is coming switched off, it has not helped.
IFB claims 24 hours of response time but its all on papers. Practically after sales support is worst for IFB. IFB is just not concerned about customer service and satisfaction. In teh past also I had registered complaint for same problem but its technicians are not capable enough to rectify the fault. And the worst part is the attitude of technician is not on closing the complaint but passing the buck.
I am writing here with the objective of making other customers aware of its service level and recommend not to use IFB products.
And if this Consumer Forum can help me replacement of my machine in warranty.

I have bought a new IFB fully automatic top load 7.5 of capacity washing machine. It's been more then 3 weeks, washing machine is delivered and installed at my place but I couldn't use it so far. It is very disheartening to face the kind of service a brand like IFB is offering. I have paid a premium to buy IFB product expecting that I will get the services accordingly, but now I believe it was absolutely wrong expectation. So here goes my story,

A service engineer came to my place to install and demonstrate machine's function. Here are some interesting pointers: For most of the options, written in display panel of machine, he was not aware, and kept saying that you should not use or you will never need these options. We ignored it. Then came the real interesting thing. Looking at the option for wash blankets, he said, this should be used to wash black clothes (blanket -> black). I ignored, considering I can always read the manual and its OK, this is just a washing machine.

Then, I started the machine, and bang it just didn't work. After every few minutes of running, it shows an error of IMBL in display panel. By reading manual, I assumed that the machine is imbalanced. I tried to rectify it myself but couldn't do it. Then the real disappointment started. I have called the support center and logged the complain on 10th Nov and I was assured that within 72 hours some senior service engineer will visit and rectify the problem. I waited for some days, and called again on 17th Nov. The support executive was also surprised that my complaint is already escalated, yet no one has updated on the complaint. He assured me that some service engineer will visit within 24 hours. Now wither that senior engineer is too senior and taking his own time coming all the way from IFB research center or my maths is very poor and 72 and 24 hours are yet not completed.

I am highly disappointed as i have bought the machine as a Diwali gift for my family and still we are not able to use it. Request you to take your machine back and refund my money. I actually don't want to use any IFB product any more. I now realize that in the same amount of money I could have bought a washing machine of another company and another gift for my family, if i have to receive such customer service.

My customer ID is 11261267 and the registered mobile number is [protected].

Without Regards,
Sampann Chaudhary
+91-[protected]

I bought an IFB washing machine in the last week of October. It’s been a month but I couldn’t wash a single piece of cloth. the first time when machine didn’t work IFB replaced it after multiples follow ups with the customer care centers and technicians. Most of the time their application was not working to lodge my complaint to replace the machine. We realized the new replaced machine they provided was also faulty when we tried washing cloths first time. Water was not getting through the water pipe. Not sure how many times I have tried customer care center at[protected], it doesn't connect. The most horrible experience I have ever had of buying any appliance.
My last Complaint number was[protected] and incidence E85160.

The complaints raised by customer care is being cancelled by franchise without solving the issue. Then again I have to raise new complaint. I don't know how IFB is closing the complaint without checking with customer. This is a serious flaw in the system itself. Recently I raised a complaint on 10th Nov 2015 ([protected]). So far it is not resolved, but ticket is cancelled by franchise. I have never seen such bad customer service with any other brands. First IFB has to fix the ticket management system. Without checking with customer, the ticket should not be closed or cancelled. Regards Dinesh

My customer id of ifb 3113161. i have washing machine serena sx and its under AMC warranty. next week i registered a complaint for leaking the machine(complaint no.[protected]). the technician comes my house and replace a plastic rubber tube a length of 15 cm and gave a bill amount rupees seven hindered and twenty( 720). and get direction to don't wash one day., but still leaking the machine . My machine is under warranted period and replaced items cost max. up to below 100 rupees only.. so kindly take necessary action for consumer protection

Encl :photos of rubber tube and bill

My ticket no.[protected] dated 11th Nov.2015 lodged for Machine not working is still unsolved. One service engineer came on 13th, made a wrong diagnosis and revisited on 14th and 16th. He concluded he was not the right person to solve it and another person came visiting on the 18th. He concluded that the circuit board had to be replaced and they had to get it from the company. They wanted more than 48hrs to replace it.

Today, I repeatedly tried to get a response and there is no further news of it, even though it is 9 days since the complaint has been lodged.

This company just does not care for its CUSTOMERS. So much for a reputed company!!!

I bought a IFB washing machine on[protected], the sellers(VASANTH&CO) marthandam told us a service man will come and demonstrate how it operates .But till[protected] no one came for demo.I called the customer care of VASANTH&CO and IFB many times, no response.My bill no is [protected].What can i do.me and my family members got mental torture by this issue.we are very eagerly waiting for the new machine to be oprated.

Poor Service Delivery - Dear customer care I m from chennai using ur Ifb top load washing machine since 2008. So far I never thought of complaining. But it's beyond limits now. Every time we lodge a complaint we r not attended promptly. It's saddening. As it was raining cats and dogs in chennai from Sunday, I didn't object for ur person not attending my call, which was to be taken care on Friday itself. So on humanitarian grounds I decided that I won't bother for 3 more days delay. Today when all offices are working, I called ur customer service no. They promised to look into matter before 5pm. It was my special request to get it done before 5, so that the man coming for service should not suffer bad roads n water logging problems. I think I should not have been that kind. Ur service engineer didn't turn up neither he bothered to call. On calling only he told he can not attend our call today as some spare parts are not available. Was it not his duty to inform me that I have to manage for one more day? Is your job only to sell your appliances? Are you authorities not bothered about aftermarket n service provided ?? Need your response sir I hope my post won't be deleted and handled honestly. Thanks n regards Ur valuable customer whom Ifb hardly values With Manish Ranade

The machine is not working properly as machine not starts. but the customer care seems least bothered to answer the queries its been more than 12 days since i have complained(Complaint no.16812935 regi. on 07/11/2015) but there is no response from the company's side.HORRIBLE SERVICE...


MK Gonnade

I purchased a IFB top loading washing machine on 10/11/2015 on my father Shaik Gouse Basha's name from M/S Happy Home, in Nellore of AP. The shop assistant told that as the next day was deewali holiday, the customer care assistant will come on 12/11/15 and install the washing machine and will give a demo on that. But nobody turned up for 2 days after the said date i called up M/S Happy Home and they said that they have already forwarded the documents to customer care center in Nellore and given a contact number [protected]. From then i am trying to contact through the number to the customer care centre, but it"s answering as switched off. This showing how the customer care center is neglect about after sales service. One of my uncle also told me before purchasing this machine that the after service of IFB is very poor in Nellore. But by believing the brand image of IFB, i purchased it. After purchasing i Know regretting. by complaining here i am thinking that i may get a favorable action from your side,

I am facing a huge problem of services from this company from last one year whenever i require a service support company is not able to support us.
My machine is shut from last one month and i have registered complaint also on there servoice centre but than also nobody is coming to resolve the same.
And every time a guy comes takes 282 rupees with out giving any receipt.
Please resolve the issue otherwise i will launc a case against IFB

To whomsoever it may concern, It's frustrating to inform that IFB services are horrible when it comes to attending Customer Complaints. From past 2 weeks our washing machine DOOR is not being closed and so we called on their customer care number for the same from past 2 weeks. Ms Yashika attended us on call and we explained her the problem apart from other problems we are facing with regards to the machine. She promised we will have some technician attending us in coming days and that we will get an sms ( within 24 hours ) with details such as Customer ID and Complain Number. Patiently we waited for the sms service, 2 weeks passed by but there was no sms or No Technician calling. Today when I again call on their registered Customer Care Number for the status of my complain I was taken aback when Ms. Emma (new attendant) informs that the complain has not been registered. No wonder Ms. Yashika did not help us with Complain number when asked several times. She excused herself saying we will get all the details through SMS. Today on further probing, I managed to get a Complain Number, when in return I asked for assurity of the sms and technician being sent for the service Ms. Emma asked me to call up this local vendor's (apparently they have a tie-up) and check for the status of technician. This is really ridiculous. I do not understand what are these Customer Care services for when they cannot take any action against providing a Complaint Number. Badly need to improve services in order to sustain competition in market. Hope this writing will make some meaning and have action taken further. Reply awaited.

Hello, I am Ajmal from Mumbai I own an IFB model 25SC3 Microwave Oven. For the last few months, whenever it was switched ON, the power trips. Also electric shock was observed on the body. The problem heightens generally after a convection cooking session (which also never worked well). After keeping the instrument off for a few days, it will again working for simple tasks. Complained many times, the technicians will appear only after frequent persuasion. The people who came to look was never seemed to be skilled and always gave some weird explanation. Since the last month the oven completely shutdown, that as soon as I would switch on, the power would trip. Complained through IFB service on-line and received a complaint ticket 16806386. After frequent follow-up, a technician from Global Enterprises (tel no.[protected] turned up. After inspecting, he said the PCB of front panel is shorted ad has to be replaced. I'd asked him how much it would cost. He told me that it would be intimated from the office. No one called me from Global enterprises till I contacted them and enquired. The technician called up again and told that PCB was changed and it would cost Rs. 3400/-. I was shocked and very much distresses that such an amount was intimated to me on advance. Anyway I decided to receive the instrument, hoping that the problem would have been sorted out and paid him (Rs. 3750 including Rs. 350 service charge). But to my horror, the problem was not solved and now after repeated request, the technician not visiting my home. The amount had to be paid, I'm sure, due to the insufficient skill fro the person visited, and I also very much doubt whether they actually have changed the PCB or not. This disgusting fro IFB, which already have a bad reputation about their service. Pls help Ajmal

Bought Ifb microwave oven 2 months ago but the service team who need to provide demo on the product are so worst that they are spoilling Ifb brand.


No proper response from customer care nor from the service team (Madhusudan+[protected].

Already contacted them 10 to 20 times.

If demo is in this way fear is about their service later ...

The machine is not working properly as the dryer is not moving. but the customer care seems least bothered to answer the queries its been more than 20 days since i have complained but there is no response from the company's side.now they say my 2 years old AMC which is still valid is not registered with them and that i would have to wait for 3 more days for any action from their side. HORRIBLE SERVICE.

I lodge the service request on 15-11-15 and till 18-11-15 no response from IFB despite IFB loudly speaks about service in 24 hours on TV. IFB service is so poor, discussing, ridiculous and low quality in spite huge competition in the market.
Customer ID[protected]
Service request No[protected]

We have Executive Plus washing Machine which is around 15 years.When we want to enter AMC we found the model is MISSING in the list...and AMC for the same is missing and we were asked to enter into AMC at an approximate amount which does not cover Plastics and Rubber parts which is ridiculous.. When they have upgrading the models/ old models should also be uploaded with details.. But this kind of just fleecing is unacceptable and the IFB is loosing customer base drastically to competition.. Best PRODUCT under BAD process management

My elen dx 5.5 kg washing maching not worked, its timer not working.so many times i called customer care, my complant ticket no is 16728742 but no one respond I lived in Rewa madhya pradesh I had AMC frm 10.8.2015 frm kolhapur maharastra My customer id number is 2551913 No one attend me so many times i called Plzzzz plzzzz solve my problem Sangita gupta My cntct no is [protected]

My name is jaya bharath reddy(mob no:[protected])...I ordered ifb convection micro oven from snapdeal [ord number :[protected]] on 02/11/2015.it delivered to me on 10/11/2015.i have free demo and installation for that product so I called to ifb customer care and requested demo and installation[ref no=11278041].till now no one came for demo and installation.i called them around 10 times, every time they are giving some other persons number to contact[ex:ramakrishna([protected])jagan([protected])Mahesh([protected])and haritha.all of them is not given any service to me.every time I'm telling my problem with customer sevice.we don't know how use that product..we cant trust local service people..no one is responding properly what to do...can any one solve my prob.