IFB Industries Complaints & Reviews

Hi, I made a complaint on 24th October 2015, Ticket No. is 16715202, in spite of their promise that technician will call within 24 HRS, NO one Called, neither the service DONE Till Today. ONE OF THE POOREST SERVICE PROVIDER. Happened SECOND TIME.

We are using the IFB washing machine for past 10 years, last month we had problem in machine so we contacted local IFB dealer, they adviced us to update the warranty period. Then we have paid the amount of Rs 4218 last two month (Aug 24th 2015) back, but their is no proper reply from them and we escalate the problem to chennai head office by writing letter but no response from them. We have totally disappointed from your customer service, so please take it as issue and try to reach the current person and do the needful. I have attached the bill copy for your reference and immediate action.

We are bought the “Convection Microwave Oven” with which we are facing a lot of issues. Please find the below details of Oven;

Company Name : IFB
Model : 20SC2
Product : Convection Microwave Oven
Product/Customer code : 10387855
Serial Number :[protected]
Sold by : Reliance Digital, Kukatpally, Hyderabad 500072
Purchased date : 6.10.2013
Delivered on : 6.10.2013
Initial Demo : Person attended on 9.10.2013

Problem:

1. When the initial demo/service person came on 9.10.2013 for the demo, We found out that the Oven is not heating up, at that time he opened the oven and said that the wire got loosen up and he repaired, therfore Oven seems ok at that time.

2. After 2 months 10 days i.e., 20.12.2013, we tried to bake the cake at that moment we saw huge smoke is coming. we registered a compliant on 21.12.2013 (Compliant No.[protected] after enormous follow up calls a service person came on 26.12.2013, he checked it and said that the 'Convention Wheel is Melting' and left saying he will get it, again no response.
.
We keep on trying Customer Care on 30.12.2014, 6.01.2014, 9.01.2014, 18.01.2014 & 22.01.2014. On 22.01.2014 evening a service person came and replaced the Convection Wheel. Then it was running ok for one month.

3. On 27.02.2015 we found that Oven is not heating up. Again raised a compliant on 28.02.2014 (Compliant number[protected]. After enormous calls to the below numbers and an experienced service person came and checked, he informed us that the pervious person did’nt fit the wiring correctly, hence he did it and solved it for then.

Customer care:[protected]
Arun: [protected]/11155
Kalyani/Deepthi:[protected]/5
Dharma Raj/Mahender: [protected]


4. On 08.08.2015 we found again the Oven is not heating up. We again registered a compliant on the same day (08.08.2015). Service person (A.Srinivas – Franchise Surya) attended on 11.08.2015, after checking he informed us that the Heater need to be changed as it will cost 1400 change so he suggested us to take AMC for One year as the Warranty was due. We paid the concern person an amount of 1482 /-(Rupees Fourteen Hundred and Eighty Two) (Form details below). He also informed us that to again raise a compliant after 45 days and someone will replace the heater.

Form Details : SI. No.[protected]
T&C Form No. : 16169556
Valid : From 11.08.2015 to 10.08.2016
Franchisee Name : Surya
Engineer Person : A. Srinivas
Amount paid : 1, 482/- cash

We again raised the compliant on 30.09.2015 (Compliant number[protected] and again after follow up calls two service persons came on 10.10.2015, without any clue on what the problem is. Informed the same that heater is not working. We raised the concern that how come they attend without any information on what the problem is. They called some lady shouted on her before us and left saying we will get the heater. Till then until now no proper response from the customer care as well the service persons who came. Every time we call the only answer we get is tomorrow or else Monday it will, but no one came and solved.

We thought it’s a new company hence will be good to buy as it is coming in our budget also. But IFB have the VERY VERY VERY VERY VERY ……………….. POOR SERVICE TO THEIR CUSTOMERS.

We have wasted our money, time and patience in the worthless company “IFB”. The initial product itself is a damaged one and no one concerned to solve the problem.

When I asked for the machine installation I was told I need to buy the liquid detegent and the trolley from IFB only or else they won't install it. They erre forcing us to buy 10 detergents together and I said no, I will order online. I ordered the products online (from IFB site) its over 7 days and the products arent delivered the franchise says y are u wasting time buy from us (which is 10 detergents and trolley approx 8K)

I've purchased IFB W/M Model TL95SDG from Bahadur Chand & Sons Hall Bazar Amritsar, Punjab on dtd. 22/10/15. Icall on urs toll free no.[protected] by urs ticket no. 16708183 for demo & urs technician visit my house on dtd. 24/10/15. When He ( Mr. Varun ) opened the W/M from packing & I saw one short dent on front side & one on right side. I told urs technician to close W/M for replacement He said OK & on the spot he informed to his senior ( Mr. Digvijay Singh ) at service centre in Amritsar. But till the problem is pending & today I again booked complaint by ticket no. 16766658 for solve my problem immediately as soon as possible.
Thanx.
Sukhminder Singh Amritsar : [protected], [protected]
email:- [protected]@gmail.com

Dear,

This has reference to complaints no./Ticket 16754866, I had requested several times since 29.10.2015 to attain the matter at the earliest as door is not opening to my machine and my clothes are trapped from three days. My clothes will be get damaged.

But IFB are not bothering for the same . I do not understand how IFB service are so poor and I will not recommended to any body purchase the any items of IFB. If my clothes were damaged then IFB will have to pay the compensation, really it is very poor service.

Look into the same and sent you engineer immediately today to attain the same.

Regards,

Kripakar mishra
[protected]

Dear ifb team,

Thank you for your quick support!!

On 29th oct technician came to my home for installation, while doing installation we found machine was damaged. Your technician took pitchers at damaged place and send it to supervisor.

And i asked technician for new machine replacement & how many days will it take replacement, he said 3 days.

I request you please help me to getting new machine as early as possible.

Thanks,
Dhanunjay

Since 24/10/2015 i am complaining about the machine which is loaded with cloths, locked and then failing draining, unable to unlock it and take my cloths out. Called the call center so many times, called local office many a times ..no response and now local office at Kochi is not picking my calls also. I cant break and take the cloths out no?

My washing machine complain registered on 27/9/15 and i recived replay from ifb on same date.Serviceman checked my washing machine and report ed machine drum is damaged it will replaced in short time.Than after i was waiting week and contect mr.Anurag (service incharge of kutchchh & saurastra) and he was replay the same that will attened in short time but no response and replay from ifb, i was try to contect after week to mr. Anurag and found...

On Oct 9th 2015 i registered a complaint regarding some leakage problem at the inlet of water where i had my water filter fitted at that point. On Oct 10th 2015 one person named "Shiva" from IFB AMC Hyderabad service attended and mentioned that will replace that filter and asked for bill, the guy who fitted it not yet given any bill when i purchased it for 2500/- and came to know that it required bill or he can help us by searching earlier complaints and get it done. As well "Shiva" mentioned that he will get it done on Oct 12th 2015 and ask us to remind him once in the morning, my wife keep on calling him more than 25 times, but he not lifted or responded and not yet addressed. Then i made a complaint again daily from Oct 12th, 13th, 14th and so on more than 5 times, even the customer care executives passed to higher authorities and mentioned it will get it done. I waited for 10 days, so no improvement on addressing my issue, then i called again on Oct 22nd 2015, then they given super visor number in hyderabad and ask to follow up with him as they are forwarding the case on critically high basis. Then he attended the call and mentioned he will attend on Monday (Oct 26th 2015), and not again addressed again i made a complaint that no show happened and they transferred my call to "Explanation dept" to explain the point to point scenario happened so far, i did the same again no show. Again i made a complaint on Oct 27th 2015 as i not yet got any improvement on my case to resolve the issue. Finally i got a call from one of service executive named "Rahim" on Oct 28th 2015 and he mentioned that he will and fix the issue in an half an hour, he called me around 12'o clock. But after calling him couple of times he finally came to fix the issue at around 6PM, even he not yet done completely he replaced on part cost 150/- and planned to replace another part at door (Spring issue) which will cost around 450/-, . Till (Oct 29th 2015) around 1PM i am writing the mail now, not yet resolved even i called him at 9PM yesterday (Oct 28th 2015) to fix as early as possible. Again i called to the same number for hyderabad which i thought to fix the problem and explained the same they promised me to fix as early as possible, but waiting eagerly for the fix and make the washing machine to run. As the service executives are saying for small parts there is no requirement of bill even we are asking them forcibly, but the AMC people are saying it is mandatory. How can you are not pointing out these issues even they are selling original IFB products without bill while servicing, or they are managing with duplicate products, i don't know?

Am balaji from poonamallee, am a IFB customer past 5 yrs whereas my washing machine not working and it is under AMC with IFB also. from 15.10.2015 to till date i made several efforts but nothing materialised. . contact details : [protected]. email : [protected]@yahoo.co.in

Being a IFB washing machine customer since from 1996, having AMC service management, maintenance, or repair AMC franchisee authorized by IFB industries limited registered office, 14, Taratolla road, Kolkata-700088. My AMC serial no is 52314 for2015&16 Machine serial no15031, model EVADX as per invoice cum receipt, dated on[protected] & valied up to[protected].AMC franchisee Name as S.M.Agencies Coimbatore. As per my knowledge the AMC done on[protected]., not at all registered with registered office Kolkata. I have registered a complaint to service centre Hydrabad on[protected] and my compaint no (or ticket ) is [protected], and my customer id is 1744245, and my 2nd complaint in between[protected], and the third on[protected].even with the several complaint service and repair is not done. As per their requst I have phoned and asked for help from IFB service managers Mr.Shanmugam, HIS MOBILE NO IS [protected] AND TO Mr. .NANDAKUMAR of Coimbatore and his call no is [protected], but nothing happened. With out washing assistance it is very difficult to live like senior citizen at the age of 68 years. Hope for the best from your side. This my final attempt. Thanking you sir.

Hi I am Dhanunjaya Rao V, from Hyderabad, Telangana. Purchased new IFB 8 kg Front Load Senator Aquasx Silve. on 22nd October and I received machine on 23rd October. But till now I did not get any call for Demo installation . And I called customer care regarding this. They provided here local executive numbers, even tho my problem not solved. May I know the reason for this delay. And if this is not possible at your level please help me to escalate next leave. Thanks, Dhanunjay +91-[protected]

IFB service is very bad & poor communication. My ticket no. is [protected].Purchased W.Machine (IFB TL65RCG 6.5 KG) at[protected]. Today[protected] I called customer care 7:45 am (1st). He tolled service man will come before 1:00 pm and service man will contact with me. Then I contact 5 time with customer care but any service man do not call me. I contact head office and call received a lady, she tolled me same. After 2 hours I call again. She tolled me lie and service man contact with me (6:00 pm). After purchase product, company behavior responsible. I wastage one working day. Service Center or head office give wrong information. I need to step legally for this company`s service. Service Center & head office dont know that there service man`s Present place, not contact them. Third-class, Very low category service.

Technician don't came to explaine the function of newly microwave past 10 days. when i call in call centre they said technician came with in 48 hours, i call in call center 3 times but there reply is same, then i contact to local delear Mr. Ajay Talwar ([protected]) he also reply me with same excuses, after 2 times calling they provide me technician Mr. Sandeep ([protected]) he also said me he came with in 48 hours but till now no technician is provided to me.

Our complaint number is: [protected]
We have IFB washing machine Senorita 6kg. It came for repair and we lodged a service request with customer care on 4th of Oct 2015. Within a day service technician came to check to he machine and determined that drum and tub need to be replaced, and will do that in 3 days. After that initial contact none of the technicians came to repair the machine. I have called them every day to follow-up on the service. They initially picked the phone and promised to repair next day (this went on for few days, after that they have stopped taking phone calls. Out of frustration, I called the 24/7 customer care again and found that they have cancelled the complaint, we needed to lodge another request. This was on 17th. of Oct 2015. Again the same story, service manager Suraj promised to get it resolved in three days but the issue never got resolved. I have been calling technicians, Anand, Kiran Kumar, and service manager Suraj everyday multiple times. Its same story again. They say they will do it next day but that day never comes. For last few days they have stopped even picking up the calls. Again I called the 24/7 customer care yesterday and spoke to the floor supervisor who promised to get it resolved next day. Today he says he spoke to somebody called Shankar (another service manager, ) and the issue will be resolved by Thursday (29th of Oct.) I tried multiple times to call Shankar and there is no reply. I want to escalate to a higher level but the customer care floor supervisor refuses to give escalation points.

It is frustrating. If IFB does not want to support the washing machines because they are in warranty, or other reasons, please state that and we will buy a new washing machine. We have no problem with that. At least we will be a buying new machine and would not have had service interruption. We would have really appreciated if the IFB had stated the policy of not servicing their equipment after selling the equipment. Giving warranty and not servicing the equipment after they are broken during warranty period is not what we expect from a honest company.

Even now, be honest and tell us when you want to service our washing machine or not. If you really mean to service it, give the deadline and tell us what penalty you take if you miss it? If you do not want to service it, please say so, and at least you save us the frustration of being unsatisfied customer.

My email id/[protected]@gmail.com

I brought IFB Washing machine on 29.05.2013, model no AW6501RB, customer ID 10254658, since then the machine has been breaking down every six months, till now we have got it rectified 4-5 times, I have been a big fan of IFB products rite from beginning but now i plan to switch to samsung, it is very disappointing that company doesnt care about its customers .This is a defective piece given to me because all other products of IFB that i have used have been maintenance free .I am planning to launch a social media compaign against them until and unless they replace it and confirm that indeed it was a defective piece .

Dear Sir,

Refer to my permanent Customer ID 11221063 and my complaint number 16616115 dated 09 Oct 2015. My washing machine was having lot of vibrations during spinning. During initial spinning, there is loud thud and it starts vibrating vigorously . The service engineer came on 15 Oct 2015 and replaced two shockers after charging (Rs. 900+228). After repairs when I started running for the first time on 20 Oct 2015, it was making more vibrations than earlier and the thud sound was there. Immediately I reported the matter by SMS to Mob. No.[protected]. The complaint was again reported on 20 Oct 2015 vide complaint number 16686073.

Despite my personal liasioning with Mr RK Taneja Mob. No. [protected] on 23 and 24 Oct 2015, he did not bother to contact me. This kind of behaviour on part of the service engineer of a reputed company like IFB is just not expected.

In view of the above, my problem should be addressed immediately.

With kind regards,

Commander PS Josan
Flat No: 8D,
Heerabagh Colony,
Dayalbagh,
Agra - 282005

I bought a washing machine ifb company, due to senetry work i put out in let pipe from tap, now im trying to attach that inlet pipe again with tap but i can do it, i admit my complain to custmor service on 21/10/2015 .custmer care provider asure me to solve problem in 48 our, but still no one from company try to solve the problem, i complain again 23 /10/2015 and 24/10/2015they give me complain no.16692694 but not giving servive as they assure me time of bought machine.

I had purchased IFB washing machine on 17/10/2015. i got msg from IFB on 18/10/2015. My ticket no is [protected]. But still comapny service man not come to installation. I had call to them many more time, they are telling lie and they have not interested to come for installation.