IFB Industries Complaints & Reviews

We register complaint ([protected]) regarding oven problem in ifb care over 3 months before.But there is no response more than a week. After i got ifb area service manager number i contact him. he arrange conference call to service agency ( S.M.agency, saibaba colony, coimbatore) the agency member told without attending service the closed the complaint. after manager instruction one service person from that agency attend the service on site, he did not able to find the problem, he pick my oven to. his service center. more than one month he did not return my oven. after a month i make a call to that person he simply told this is out of model we dont have spares, so u purchase new one. we purchase last year only. with in one year they told his product out of model. after we discuss with service manager . After regular follow up the service manager force the agency person to return my oven with out rectification. they return my oven like a scrap. After another agency person came for service they told lot of spares are not available. lot of inner parts like wheel are in bend condition. till now we follow the person. they regularly visit the site for rectification. till now rectification not done. more than three months its not working. the service very very worst. Dont purchase IFB products. They dont have trained engineers. they dont have enough spare. worst IFB service. My contact number [protected],

I was purchased a microwave oven in the last Friday[protected] so the showroom peoples told me the executives are came to my home and explain the details for how to use the oven and other details so the executives was not come to my home till now and today i was call customer service executive and the executive was threaten & misbehave to me so i don't want the IFB product i will return the product to the retailer

I am facing problem in my IFB washing m/c from last 2 months. One od IFb service person visit to attend the problem. he checked and found some parts damage. he told us that he will come with parts with in a wheel. but now after one months he is still saying that parts are not available and he dont know when he will get parts from Parwanoo, Himachal Pradesh. Sir.. kindly check this problem and speedup the process.

Hi this is poornima here and we have this ifb dishwasher problem from past 6 months and we have been calling customer care for service from the time the problem started and everytime they keep telling that we are coming today we are on the way but they never come n once after some 2 months n multiple follow up they took the dishwasher to there service center n they kept there for almost 1 month and only after we followed up again they took an effort to bring it back but again it never worked.. Whoever is reading the complaint please do something about it or we want to return the product and give us our money back it's very disappointing that Such a big brand but no service and they cheat the customers in this way.

Complaint log to Service centre vide complaint # 16503871 on 24.09.2015 (client # 1014463). Excessive noise during spinning. Service Person diagnosed problem & recommended, replacing 'drum', which was not available at that time, so placed order for the same. yet after 20 days of placing order, part couldn't procured.

My washing machine was working fine until I got a call from IFB asking if I needed service.. I thought its been while now since it was serviced so agreed, BIGGEST MISTAKE.. They came for service, told the machine needed descaling and charged 3080Rs for that and some aquafilter which was suddenly a necessary thing which didn't come with the machine when I bought it... After this the problem started.. A few days later the washing machine suddenly showed an error.. I called the agency that sent the service man first time- Shree Nidhi Services, Bangalore.. Those shameless ppl kept telling we are coming, we are coming for 3 days without actually coming.. Then I registered a complaint with IFB[protected].. They said that usually the response takes time but since my problem is since 3 days, they made it a high priority complaint and game me contact details of another agency- Hari Nidhi Agency, Bangalore.. I called them in morning around 9.30 and told them the problem.. They said they will look into it immediately and the earliest they can send someone is by 1 in with (now that's on high priority basis, I wonder what normal customers have to endure).. Then I call at 1.30 pm again, asking where is their service man, and they don't have a clue abt my complaint... I called IFB again and told them to look into it, all they can do is register another complaint.. Fantastic!! Now I'm stuck with no washing machine for 3 days, was planning on a trip in the coming holidays, looks like I've to be home to wash clothes... My advice to anyone going to buy washing machines, PLZ PLZ AVOID IFB... WORST EXPERIENCE OF MY LIFE...

I have purchased IFB washing machine Front loaded . In March 2015 it was not working properly.Water leakage and Machine sound . After that i made complaint to customer care and one of the service engineer Mr . Thirukumaran came and collect 6000 /- approximately for AMC and for the water leakage, within 3 months again same problem continue and another person Mr. Kanish came and told some other parts got damaged so we cant cover under AMC so need to pay additional amount of rs 3400 and my parents paid for tat too. As they are senior citizens they are not aware of AMC and service related . Again last week same water leakage in Machine another person Mr. Prabhakaran told to give 200 rs to solve the problem . After paid AMC why your service Engineer asking money continuesly with in few months and problem is also not rectified . Person Mr. Rajan in customer care who is not answering properly and also not giving proper repy to that customers. Total Amount we paid around 9400 in last 6 months . need to work done and also give proper split up of amount which we paid . i have mentioning Indian consumer complaint number also in this . When i call customer care no. of IFB they just give me silly excuses and provide me no. of some senior authority. later on he also give me excuses that the part is not arrived from head office. I am fed up of such excuses. I want the work done and compensate me the amount regarding my frequent calls made from my mobile in this matter. My time is wasted... Cust id 4051852. need reply within 48 hours . Kindly find the attachment .

We started giving complaing in the month of June 15 for water leakage and the sent one Service Engineer who doesnt know any thing and he broken one part, for replacing it they took 45 days time but the main problem of water leak is still pending...Inspite of giving compalaints every 10 days and when we call Customer care about the status after a week they simply say that the complaint has been closed by service and they take new complaint. the same is repeating for last 5 months..Customer care people simply says that what we can do if the service people close the complaint. They have no system to address the Customer Grievances. Its a 3rd rated company... Please suggest me if I can go to Consumer Court???

Hi, i have bought IFB 20SC2 Oven in April 2013. after that for 6months it got repair. because of loose connection it fell down and almost all parts got replaced. though it was under warranty i was charged around 5300/-(900 for glass plate, 4k for PCB and few other parts). even these parts were out of stock and only after 6 months follow-up they have replace it. and by that time it was out of Warranty. Again after replacing the PCB with new one after 3 months again because of loose connection in the oven power supply was not there and again i paid 500 for service charges. this has happened in July '15. now Again though there is power supply heating is not happening. and technician has visited stating that PCB is not working and it has to be replaced which will cost around 2600/-. i bought the oven for 8500/- and i have spent almost 6k until now and now again i have to pay 2600 which has crossed the cost of Oven. this is all about the oven. Coming to the customer care, though i raise a complaint they will tell there is no complaint. this has happened twice. After taking the details of complaint number when i ask them for any service centre manager, the service centre manager is saying no complaint found with that Id. again if i call Customer service they will register a new complaint but no person will attempt the same for days where i have to follow up multiple times. this has happened 6-7 times every time my oven went under repair. I strongly recommend everyone not to go with this product as the Customer care is the most worst i have ever seen. till today also my complaint is still open and no one attempted it.

I have digital washing machine 5.5 kg. I have complain number 16613283 they have closed the ticket without resolving it This is pending for more than 15 days. They have charged me Rs 290/- to visit .Then I have raised escalation call and no is E83455 they have generated new ticket 16635195 saying old tickt cannot be re-opened. even after 10 days these tickets are not resolved . They are alos not responding.

- complaint no : [protected] - Which is lodged on 21/09/2015 by G. RAMASAMY. - [protected] (Ramasamy) - We have lodged a complaint against washing machine not working on 21st september 2015. but the service engineer came after a week i.e., 25th september, 2015. which is a very poor response from the service team. After which we have clearly mentioned the AMC is ending by 6th OCTOBER 2015. On knowing that the service engineer had mentioned he would get the drum replaced within 3 days, since he needs spare parts to reach by 3 days from chennai. But none turned back but they have cancelled the complaint no mentioned above. Again one more complaint is lodge for track the issue on 17th october 2015. - complaint no : [protected]. where the service engineer came on 18th oct, 2015 came and saw the same issue. asking us to do AMC and left the house without servicing. Such a shameful act from IFB people. in not resolving the issue

Hi My name is Aswathy, from Kaduthuruthy. I called customer care service to talk about the problem related to microwave oven. I think now it is more than a month. One guy who came to repair it and he told that he need to replace one part and unfortunately there was no stock. Now its nearly 2 weeks they still saying that they don't have the stock. from my experience am saying such a poor service, if I would have known this before about this sure I won't buy this. For the attention of IFB SERVICES if you are not going to resolve this problem, I will file a case. I need a refund or repair it at the earliest. I already recorded the conversation with customer services so I have the proof.

Dear Sir/Madam, My name is K.Hemachandran on 7th September 2014 i got married, on that day i Receive IFB microwave oven Model no (20BC3) as a gift. with Bill date of 31/08/2014, after few days Demo person Came to give a demo but at that time when microwave oven plugged in total Current supply tripped, demo person told that u have voltage problem better you use Stabilizer, then i packed the microwave oven and kept a side. on 14/10/2015 my electrician came for alteration work i asked doubt for the microwave oven then he checked the Voltage, told me that u have supply of 220v, then again i requested a service for microwave oven, concern person came within 24hrs and checked the microwave oven, told me that you have Board Fault and your warranty period is over cant do anything, i Explained everything and this is the first time i am using microwave oven, Please help me sir, accidentally i have received the IFB microwave oven with BOARD problem, i didn't know sir, i never used the microwave oven, it is in show room Condition, please help me in this issue please do me a favor I have Believe in your company, above i told is true i promised, i attached the bill copy Please Please Please Please Help

We have an air conditioner purchased march this year, the stabiliser (Ifb product as well) had a short circuit and big splash and brunt smell during night while the a/c was switched off, complained through your customer service (Complaint no:[protected]) and the technician came, he removed the stabiliser and said he has nothing to do with the stabiliser and asked me to contact the shop ifb point in trichy, where i purchased the a/c, so i took the stabiliser to to ifb point from where i purchased the a/c unit, and they said the technician will come to my house and collect the stabiliser and replace it, so please let me know who does what and there is no responsible person representing ifb in this city trichy? The first complaint is registered with your toll free number on 6th october, 2015, yesterday another technician came and collected the faulty stabiliser and when we asked when will you install it back he does not have an answer, the management of q - electronics ms. Rukmani is so rude at our calls to her and she is a hopeless creature, because of her we have to pull on with sleepless days at our home without a/c since more than two weeks, she is the one guided the first technician who came to attend the fault and she behaves as such she is not aware of anything when you talk to her. We are very much frustrated with ifb' customer service since we are know what is a custeomer service with other range of products from lg with best of service at all times.

Sir/madam i have purchased a washing machine front load admiral 7012 customer id 10049114 in november 2011. and i am facing so many problems with it by the second or third month of purchase.i made so many complaints for that machine. some are sorted out quickly and some took too much time. anyways, now i want to make amc for it but mr ashok(frencisee of panipat) neglect to do same. he said that company doesnt allow to make amc for this model.this is not fair how can i afford maintenence of this machine i know it is worse.pls solve my problem.

I purchased a IFB SENORITASX front load washing machine on 3.12.2011 at Hyderabad, A.P.
It is observed that tray and body of the machine along the place where we put detergent is faded and top layer is being stripped off. Looks like rusting and badly getting damaged.
Request for immediate solution
d.sreeramulu
[protected]

This is regarding complaint no. 16574480 registered on 03/10/2015. Our customer is 2818331. The complaint was attended one day later and the service engineer informed us that certain parts were required. From that day on-wards we have been waiting for the visit of service engineer to rectify the problem. We have been following up customer care number[protected] but every time they just apologize for delay and nothing else. I am unable to digest that the it takes 12 days to get parts from their head office at goa. We faced similar problem two years back and faced the same delay in getting the problem resolved.

Customer ID; 11214218, Complaint no.16537563.I have purchased IFB Microwave convection 23 Ltr online and i have received the product without any nut bolt and all loose. On Registering the complaint with IFB, even after 15 days I have not got my product replaced and customer care always make excuse of non-availability. When in case of such defect, If customer care cannot arrange single product, what sort of customer service IFB is giving?? After 15 days after much followup with floor managers and supervisor, i got a call from branch that they don't have product and they will not having the same in there stock in near future and I need to purchase 25 Ltr microwave by paying difference amount. You are asking an already irritated and unsatisfied customer to pay more and after 15 days to have another product, then why don't you refund the money. No one is monitoring here how long the compaint was unresolved, No Internal control over the after sale service and customer satisfaction. Please refund my amount ASAP and take the matter seriously Please retu

Ticket number: [protected], (In the name of kamalesan. S) Ifb complaint # : 2326765, date logged : 29th sep 2015 Amc dealer - venkatachalam association, broadway, chennai Amc applied date: jan 2015 - jan 2016 Problem with machine : washing machine is producing too much of sound while running and when complained, amc dealer came and verified that drum need to be replaced. He said that he'll bring that and will replace it soon. But, then he didnt turn up and whenever we call them they say that drum is out of stock and it will come by this wednesday and so our ticket will be closed by thursday. But when we call them on thursday, then they said that it will come only by saturday and we have to wait till monday. So far, we have waited for 3 thursdays and 3 mondays but no one turned up. We have got area manager name (Venkatachalam - [protected]), executive lead (Praveen - [protected]) who always commit that it will be solved by today. We'll leave our job and wait at home but no one will turn up. I only felt that all this is happend just because we are already in amc. Since we joined amc, no one came for service. I am getting frustrated in spending 1 hr in following up and calling both amc dealer and ifb customer care on the same but nothing has been resolved. Not sure whether the ticket would be resolved or not. I regret that i shouldn't have opted for ifb washing machine.

Regarding order No :277005 & my registered mobile number is [protected]. Hi, I ordered a inlet pipe for my washing machine, on 30th Sept 2015, Still it is not resolved, I called customer care number[protected], six times. My second call is on 3rd October 2015, i asked for status of the my order/request/complaint, the executive assured me it will be delivered on Saturday (3rd Oct 2015) itself or on Monday (5th Oct 2015), nothing happened. My third call is on 6th October 2015, Again asked the status of order/request/complaint executive, and assured me that item will be delivered on that day. Executive gave me number also gave number of Mr.Raghavendra, Either this phone will be busy/engaged or Mr Raghavendra won't be available, i tried this number around 20 times. but nothing happened. My fourth call i made to customer care on 9th Oct 2015, executive said she again escalating the issue and item will be delivered by evening, I explained her what is happening for last 10 days, then she gave me another of Mr Anjan After making 3 calls, they are only able to tell they are not able to see any such request. My fifth call to customer care again i explained the whole case again. Then they gave me again another person number Mr Sachala. I made call to Mr. Sachala on Saturday after noon, he said my service area doesn't, come under both Raghavendra and Anjan, very strange!!!, then what is happening for last 10 days, to whom the customer care executives are escalating the issue? What happened to the delivery? But Mr.Sachala promised to me, that he will provide resolution on Monday or Tuesday and he will get back to me on Monday morning. That is too much, to expect such a resolution by IFB (as experience now). No one called me by Monday morning, waited till evening, and called back Mr. Sachala. He proudly informed me that he don't have the spare part and he can only resolved it by wed/Thursday. What is very laughable is every time I call IFB number, it is plays a jingle about smart homes, Only thing i or you didn't realize is in smart home it will take more than 2 weeks to get a inlet pipe. This is my 9th year of association with IFB, i would like congratulate all the people involved in process for destroying the faith i have brand IFB. Regards, Ravi.