IFB Industries Complaints & Reviews

I purchased Micro Oven just two months back. About 10 days back it stopped working. I complained to the IFB service point. A person attended on the same day of the complaint and promised that the problem will be resolved soon. But till today, even though it is over 10 days... it is not done. He is not even lifting his phone now.

I am Dr Raghu using ifb washing machine for last 12 yrs I have raised a service request on oct 2nd, friday it was a holiday so they promised to attend on 3rd Saturday, which they failed .on repeated calls to the service team no, 40170676 says .the lady always she will send in next 2 hrs we tried to call mr sampath his calls his no[protected] he never answered the calls .My wife had to wait in the house on whole of Saturday and monday .Monday morning we again spoke to the customer care they gave ms Deepthi no we spoke to her around 10.30 she said she will arrange in next 1 hr waited at home 2 pm again tried to call the local service center they were very casual in their response, i had to hold on to the call for almost 15 mts, finally mr sampath attended the call i asked him why were you not attending my calls he says he is busy and he does not have to attend my calls he says he will send an executive when it is possible.and his language is also very bad he says i have not paid any money to him what ever i paid it is to the IFB.this is what i have to listen to a decade of my association with IFB Today i must have made at least 100 calls service centre, sampath and ms Deepthi of all this only 2 calls were attended rest all were unattended I want a right person to address this and give a proper response Thank you Regards DR.Raghunadha Reddy

It's regarding my microwave which is registered with "Conzeal Software Private Limited" I raised a complain on 13 Sep 2015 in IFB customer care (No :[protected] and complain number is : 16414695 and mobile associated with that complain is [protected]. Fact is it is not resolved till date 6 October 2015. During this time I almost did more than 30 calls and spoke with many people. Like: - Many call center executive, i know they are on low position so they were not able to help me and i understand that. - I talked with many senior executive over call center (Santosh, Balvendr, Satish and Durge) and these four guys were not able to fulfill their promises about fixing the microwave. Also, they were never call back me. During the my conversation with them they always promised me they will call back me but they never did. I keep following up with them but complain was not resolved and never they called me back. yes they did share two more numbers. - Mr. prashant I think he is service manager in Ahmedabad but amazing thing is he never picked up my call. I tried many a times but he haven't. - Mr Ankit, He is head of Gujarat. I tried reaching out many a times but he was really hard to get in touch because he doesn't pickup the calls. but luckily one time one senior manager scheduled conference call on 3rd October 2015. Finally and he did apologizes and promised that it will be fix on same day but it is not. I kept informing him via messages but he was not responding and even not picking my calls. Once again I got another person number from call center who helped me to connect with Ankit on Monday 5 October 2015 but once again he made me promise and was not able to resolve my complain. Now, my last demand was atleast give me contact of someone who is responsible and help me to resolve my issue. Also, for sure he is equivalent or above to Ankit role who can listen my complain. But i didn't got. So I don't know what should I do next? I want to file a case against IFB and want to fight for justice. Now, it's not about my microwave it's about justice and want to make them learn lesson so other consumers should not face this problem. Please help and provide me directions. Thanks! Santosh Ambwani +[protected] [protected]@gmail.com

Worst service team... had a horrible experience ...
they keep on postponing ...that too with silly reasons.. (in this case it was washing machine going broke)... in the end had to call an independent service personnel. He was prompt and did not waste any time in fixing the washing machine...

IFB people you need to hire a good team... with a brand like you and a worst class service will ruin your reputation...

This is Mr. Subramanyam, existing customer of I.F.B. I am presently owning IFB products of oven, washing machine, dishwasher. I have been entering AMC for the washing machine and the present AMC is valid upto January 2016 I am working as chief Manager, corporation bank, Chennai, corporate banking branch I had earlier worked in various places like Mumbai, Delhi etc the service available in Chennai is worst I had experienced so far. My washing machine is defective since 14 of September 15" first few days I didn't get complaint no. After my repeated requests, my complaint had been registered as no. [protected] on 25"9"15. Despite of our continous follow up and of the service agents assurances, representative turned up on 2"10. 15 and dismantled the machine. He told us that one part is required but immediately not available. He assured us that the part would definitely be available on 5.10. 15 and that the machine will be assembled positively on 5.10.15.. For my dismay. The representative not only did not turn up but also not even responding to my several phone calls. Service centre head, Mrs sudha, also not responding to our numerous calls. Another astonishing factor is that your call centre had unilaterally cancelled the customer no. As the complaint had not been resolved for long. New complaint no of [protected] had been issued. I have been thinking that, even now thinking that am the proud owner of IFB products. I have never faced this type of service problems from IFB. As your service agents are not responding and are not even bothered about damage to the brand image I request you to interfere in the matter and help me in making washing machine operationable. Subramanyam

Product - washing machine, washer 9 kg, dryer 7 kg, bought 3.5 years back for 50, 000/_ has been working erratically for the past 3 weeks. It just works at random and stops at random mostly mid way in the cycle. Complaint filed on 22nd sept, ticket no[protected] First person attended to complaint on 29th sept - mr amar sharma - refused to accept our version of the issue and insisted on running the machine on his own. Incidentally every time he tried, the machine is working fine. Then he says - you run it and when it stops call me so that i can come and check. Over the next 3 days it stopped 2 times and every time we called him - he was too busy to come and have a look. After that called the company again nd again and again. Spoke to mr hitesh at global agencies on 3rd oct - he said i am sending one person., he never turned up that day. I called the service center - they say - the system is running slow so we can not retrieve the old complaint. So i was forced to file a new one - no[protected] Today - 5th oct - almost 14 days after the original complaint was filed, we still have no resolution what so ever, Inspite of the fact that the machine is in warranty and such and expensive equipment, they are not bothered at all. We are fed up and frustrated and don't know what to do now.

I purchase a Microwave Oven from SALES EMPORIUM, Behala on 28.07.2015. But till date we cannot use this microwave oven due to manufacturing defect, which was identified while company person came to demonstrate it and after so many complain till date company does take any proper action. Now we are seriously thinking about to go ahead with legal advice.

IFB Micro oven I must tell u or request u to please go through the complaint no. below since August 2015 (8 Times) 2 Oct 16560665 21 sep 16399122 Now u only tell me why I will complain if some one could come to do the work properly It's an answer to me that if a customer does AMC he is making fool of himself, also I can bet if there would be no AMC the repair and service would be class apart, with no AMC the services are class apart Felling sorry about brand IFB, with such a bad attitude towards the customer In all these complaints only the technician visited two times with prior information, otherwise the technician comes to us with no notice. I have spoken to The IFB area incharge Mr Srivastava [ [protected]] but no positive response from her too. She has stopped taking my calls . I had sent number of SMS but again no response .

Model Elena 5 KG under AMC, ticket # [protected] raised on Sep 1, 2015, technican visited and informed part replacement told it will take a weeks time. Without my knoweldge on Spe2, 2015 he closed ticket and till Oct 2, 2015 he never turned back and every time when called his mobile telling me he will come in two days. This is second time IFB Service closing ticket with out resolving the complaint. Augustine [protected]@gmail.com [protected]

No service against complaint I have made a complaint on 27th sept 2015 and my ticket no. is 16524470 but no technician visited on monday so i made an another complaint on 28th the customercare told me they put a reminder against my complaint & told me that technician Mr. rahul will visit resolve your problem very soon but no call from sevice centre & no techinician visit my home tuesday too. So i again call customercare & i told him that i want to talk to their senior but they deny & put me on hold & later they told me mobile no. of Mr. Alok raman[protected]. I call him & ask about my compaint, they told me that the technician will visit & solve your problem by today but no one visited. Again i call customercare then they have given me Miss Karishma mobile no. [protected] & i call her then she told me that your problem will get solve by tommorow. I wait for technician on next but no visit no call from service center & technician, then i call miss karishma again then she put on conference with service centre then they told me that your problem will resolve between 3 to 6 pm on that day. later on i got a call from sercive centre, some Mr. Praveen told me that today is their closing day so they cant come & your problem will resolve on next day by 11am but on next day no visit till 1 pm so again i call mr. praveen to know my the technician status. he told me that he made a reminder to Mr. Ashish (technician) & he will come soon. Later on 3 pm Mr. Rahul Visit my home to inspect my machine problem & told me that wire hireness will change & he will call me to tell me the status of wire hireness in service centre by tomorrow but no call till now. Is this the way IFB solve the complaint? So please help me otherwise will take legal action against you. MANEESH KUMAR SRIVASTAVA [protected] Ticket no. 6524470

I have complained several times about repairs to Dish washing machines and clothes washing machines but each time a new executive comes and gives new versions/ statements and insists to take the machines to workshop and takes it to workshop and keeps them for one week and brings them back but the problems still exist. They also charge for the transport every time and since they keep the machine for one week we are put to lot of inconvenience. While taking the AMC they call us several times and pester us to take the AMC and assure us that they will repair the machines at house itself . But after taking AMC they never bother to attend and send a new executive / technician who is not at all trained to even attend / repair small problems and eventually they take the machine to workshop and keep it for several days and return the machines. The problems which is have mentioned can be rectified in house itself. They have been troubling me since several days. Even to deliver detergents / cleaning powders they take several days. The products are not available in the open market. Inspite of taking the AMCs I made to suffer and such small services like supplying detergents, are not being attended by your service centres. While renewing AMCs they offer us moon but after taking AMC this is the situation. Kindly take immediate action on your technicians / executives and also pay me compensation by deducting from their salaries. Sureshkumar [protected] AMC Nos: 12751 & 12752

My complaint number is [protected] and i have logged 3 complaints and nobody is coming and addressing complete problem. People are coming and seeing and repairing half and going. Please ask IFB to repair my washing machine asap. earlier complaint numbers are [protected], [protected]

AW 7233 model fully automatic washing machine is not working properly.product is faulty and stupid technicians from ROHTAK come and they are not trained well.one problem or the other keep on coming.Dealer is very good, listens to customers but IFB people donot act at all.I have decides never to buy IFB products in my lifetime

Myself purchased a washing machine having Model no. WM Sanorita DX on the recommendation of your company representative, incidentally, present in the show room, explaining all round performance of the machine as well as excellent after sale service, in the year 2010. Unfortunately, your first after sale service made me realize that your company and their service staff are only for money. First put the customer in trouble, then demand the money. They donot care about the problems of Customers. A family of navi Mumbai, does not have extra time for washing or pursuing with your technical staff. On 27.9.2015, my washing machine stopped working. On 28.9.2015, I lodged a complaint under the complain No. 16535874. On several requests, Mr. Ashish Nirmal from M/s Delight Services, Navi Mumbai attended at 7.00 PM on 29.9.2015. After checking, he told that two parts have to be replaced and for that advance payment of more than Rs.4000/- has to be made immediately and by tomorrow, i.e. 30.9.2015, your machine will be OK. Taking precautionary measures of earlier experience, I assured him, payment will be made immediately but only after repairing of the machine. After a long argument, he became ready but on 30.9.2015, he did not come. Again, we contacted him on his telephone No. [protected] and he told that parts are not available with the company. As expected, of your company reputation, reply was received, parts are not available. It is very surprising, when Mr. Ashish has demanded advance, spare parts were available with company, on the basis of that he promised to get that repaired by 30.9.2015. Since, he did not get the advance, he started to harass the Customer. He demanded more than Rs.4000/- for that parts and services without any documents on behalf of the company. I want to know that whether this is your company policy ? On getting the reply negative, I contacted Customer service and got the number of Ms. Mayuri Patil – [protected] & Mr. Vivek Vane- [protected]. As per your company reputation, they replied, “on line system is not working therefore, they are unable to check the complaint position but call me back after sometime” . Yet, I submitted the detailed information as stated above. Three times, I have given a call to Ms. Mayuri Patil, every time she assured me to give a call back in few mintutes but she never called back. Last call at 6.10 PM, she did not pick up the call. This is the symbol of your excellent customer service. Similarly two times I called Mr. Vivek Bane, he also assured me to call back, but never. The customer is ready to pay for parts and services but your staff are making an excuses just to make more money and to make the custom suffer. Mr. Shrikant of Delight Service giving reference to a franchisee company, who has quoted Rs.2000/- more by Ms. Priya on Phone No.—[protected]. I think, you will consider the problem faced by me and mu family and requested to take necessary action to repair my washing machine so that I may not regret further. Abhay Kumar [protected]

I have lodge a complaint for non working of IFB front loaded washing machine, complaint No 16485002 on 22nd September 2015. There is no response from service provider and IFB company in-spite of calling them number of times and even speaking to the service manager and requesting for early response, No one has come to check the condition of the machine and solve the problem

My IFB machine stopped working ...i had given complain on this number[protected]... it has been one month and still my problem is not solved ... IFB service has always been a problem ... always i have to follow up and even after that it is not solved ... always they send a new person ... who is not aware wat he has to do and upon that parts which they get to replace it ... never has price tag in it nor it is sealed ... always they get a old one ... and charge double the amount... always i have to call to head office find rates and then fight with the person ... and now they r not even turning up for the complain given it has been one month .

I have purchased new IFB washing machine 1 week back. Since day 1 it is not working or I am not able to use that because whenever we use the machine the power gets tripped. Every time the engineer comes and doesn't check the issue properly. Since it is brand new machine why can't this be replaced ?

My washing machine was broken in june'15 and the complaint has been raised immediately, complaint number 15942569. no field support person visited the spot and they dragged the compliant for month without any progress. i have called the customer care number to get the update and i was told that the compliant has been closed and new compliant is raised in aug'15, complaint number 16372371. i have spoken to so many people in the customer care and all are useless. It's been four months since i have raised the original complaint and the issue is not yet resolved. This is the worst service i have never seen and even on the website there is nothing to escalate to higher lever except the customer care details. Ti have spoke to these guys from the customer care support and all them are just passing the time by saying some crap reason to the customer. 1) vinay 2) bharath (area manager) 3) satish etc I feel it's the time to shutdown the company completely or sell it to a different company who can provide better service. Below are my details:- Customer id:[protected] Complaint number 1:[protected] Complaint number 2:[protected] I am not going to suggest ifb product to anybody in my life... Thanks, Murali

I am Rajesh Kumar, owner of IFB washing machine (AW60806) since 2008 June. I had raised a complaint on 19th of Sep regarding my washing machine though toll free number. Ticket number is mentioned in the subject line. This mail gives you an outline of the torture that i personally went thru since the machine broke down. I request you to take your value time and read through this mail to understand the pain that a loyal customer is going through now ! On 19th evening, Mr. Kiran Kumar (+91 [protected]) from Sai Service, Bangalore, visited me and checked the machine. He tells the board on the machine needs replacement and calls some one in phone and checks the prices and says 4k. I told, i don't want to spend that much money, then he told, take AMC for Rs2216 and board replacement will be done at another apprx Rs.1700. In addition the machine will be covered for the full next year ! I never realized this was a trap. I paid Rs2216 ( IFB Invoice number[protected] dt 19.09.2015) + 350rs (Service charge without bill). The promise was board will be replaced by Tuesday 22nd Sep or latest by 23 Sep. On 23rd Sep, from the morning, I was calling Mr. Kiran, to fix the appointment. He never picked up the phone. I would have tried atleast 50times through out the day. He never bothered to answer the phone. In the evening at around 7:00 I tried from an alternate number, he picked the call and when i told my name he was silent was 1min.After that reluctantly spoke to me saying that his grand mother as passed away over the week end. He is in home town. However, he confirmed that, the board will be installed in the machine on 25th Sep (Friday). On 24th Sep, I tried calling Mr. Kiran from the evening to fix time for his visit, he did not answer my call. I SMSed him, whatsapped him (Screen shot attached). He never bothered to respond. On 25th Sep, i tried calling Mr. Kiran, but the story remain the same, no response. After some 20times, i called the customer care and got the telephone number of Mr. Anand (+91 [protected]). I spoke to Anand, he told me that Kiran is not back to office and the problem will be rectified on the same day itself. After 30mins i again called Mr. Anand to know the schedule, that time Mr. Anand told that, Kiran will return to work on Saturday 26th Sep and the machine will be fixed 100%. On 26th Sep, I tried calling both Mr. Kiran and Mr. Anand, no one answered the phone. I messaged Mr. Anand (see attachment), I got a reply that, due to Bandh, office is closed, the machine will be fixed on Monday 28th Sep. (If he aware of Bandh on 26th Sep, why give false commitments??) Finally, I got number and mail id of Mr. Suraj (+91 [protected]), tried calling him, there was no response from him aswell. On 28th Mon, I tried calling Mr. Kiran on the morning, no response, tried calling Mr. Anand, got a message that he is in meeting. I spoke to Anand in the afternoon and Mr. Anand confirmed that Kiran has the board, the machine will be fixed by evening. In the evening I called Mr. Kiran, fortunately, he picked the call, he said he will visit me by 19:00Hrs. From 19:00hrs, i tried calling Kiran, and Mr. Anand, there was no response from both of them, Finally Mr. Anand, answered the call and tell me that, he will check with Kiran and tell me what is the status. For 30mins, I did not get any answer from him, I tried calling both of them again at 20:00, , they did not answer. I tried calling Mr. Suraj, he answered phone and tells that he is not aware of the issue. I asked him to take Conference call with Mr. Anand or Mr. Kiran. I understood from Suraj that, his phone does not have the facility ! ( In 2015, even road side mechanic has phone with conference call facility, being senior executive in GLOBAL COMPANY as IFB, i fail to accept that, Mr. Suraj's phone does not have the facility, or he did not want to take it) My machine is still down with laundry still pending for past two weeks. Myself being an engineer who provides best solutions to customer needs, I know how much committed, I am in solving customer issues. IFB's logo says "Set yourself free"; does the behaviour from IFB/ Service centre reflect that? I dont think so, after raising a complaint, i need to make 1000's calls to make you do your work. I guess the logo is for your employees, they are setting themselves free from all responsibilities ! Summary: I need my money back and i am scrapping my machine. I will buy a new washing machine as I have lost the trust in IFB Brand. Please let me know how can i get the money back, I will wait for 1day for an answer for this mail. I will not make any more phone calls to fix the machine, I need my money back ! PS: In today's world, where people are connected almost everywhere, I am worried about the culture that IFB is promoting. The manager's never attend customer calls, which is taken as accepted by the subordinates. They are damn bothered to answer calls from customers. I will consider this a day light robbery. God save the world !

I have purchased a fully automatic IFB washing machine around 6 months back. Since installation it is delivering electric shocks. This was brought to the notice of the technician at the time of installation itself but he ignored it as a minor matter and asked us to get the wiring checked. After a thorough examination of the house wiring the conclusion pointed to a snag in the machine itself. -We contacted the center @ [protected] and lodged several complaints (last complaint number :[protected]. - The last person who visited (Mr. Sunil, Phone number [protected]) assured us that machine will be replaced within 2 weeks. Well, even 2 weeks are over now !! -In the last week we have contacted @ [protected] twice. Not only they are rude and give false deadlines, they refused to hear us today on the pretext of today being a Sunday !! -Today I have contacted customer care again @ [protected] and I was told that the last complaint was unilaterally cancelled by the center, the reason being mentioned that no one was there at home. Nothing can be far from the truth (Mr Sunil visited the home and we even has his phone number !!). This is a highly unprofessional behavior !! - Today a new complaint ID has been given to me 16529251 and I dont have much hope even with this...afterall its just a number for IFB. -Bimal Soreng replied to my mail with "We are looking into the matter and will revert shortly"...but their is no reverting back till now.