IFB Industries Complaints & Reviews

We are register our complaint on customer care on 20 July 2015 which complaint no 16031265 for washer Ifb angular 6512R it's warranty is 4 year and part availability 10 year as per company but when we register our complaint on customer care after two days company service Engenier visited our premises and he says we are not able to resolved your machine problem because company discontinue that machine its replaced by the company and collect our bill purchase copy but no communication by the company till date in that period we register our complaint again on customer care on 3 sept 15, 5 sept 2015, 8 sept 2015 but no response by the company

Due to internal water leakage, the drum has stopped working and there is complete rusting of front panel. The machine is lying in operational from last 6 days. The problem is result of poor quality standards and it is due to leakage inside the machine. Ifb has to repair the machine and change the faulty parts at their own expense I want a proper assessment of this problem and this should be rectified at your end on top priority without any further delay. Name : gaurav gupta Ph : [protected]

Dear Sir, This to inform that I made a complain to IFB Industries regarding servicing of my washing machine which was not functioning properly. My complain Ticket No. is 16191652 . After this technician was send to my resident on 24.08.2015 . They did the servicing without loading clothes into the machine, it started running. But to my surprise the next day when clothes were loaded into the machine, the machine did not run. For this several reminders was sent to them for sending the technicians again but no response came from their side. Therefore it is my earnest request to you to look into the matter whether they will come or not. Details are given below: Washing Machine Model No.- Digital SX Serial No. 25623 IFB Industries Ltd Invoice No. 5646 & Receipt No. 25151600 dt. 24.08.2015 IFB Central Services Invoice Cum Receipt No. 1479 dt. 24.08.2015 Resident - 86A/2, Suren Sarkar Road Beliaghata, Kolkata-700010, West Bengal Mobile No. [protected] Email [protected]@gmail.com Thanking you, Sri Samar Kumar Gura

The washing machine is not working properly since the day of purchase. And we have been complaining regularly and the matter is being kept pending. Please do the need full and exchange our washing machine with the new one as we think a defective piece has been delivered to us. Please do the need full n oblige . Otherwise we will have to go to consumer forum. Pooja Dugar

My problem is water leakage from my washing machine . its from back 1 week . we couldn't find what is the problem . but when we keep the taps off . it gets little but that tap is for the other water supplies too . so . please we need a repair for it. and water is leaking from below the machine and ours is front load . it would be good that we get our earlier service . thank you .

I am a IFB customer having 3 home appliances of this company viz: Washing Machine Dishwasher and Microwave Oven.All 3 are under AMC. I ve registered a complaint of dishwasher on 10th Aug but still it is not resolved neither I am getting any response from their side. Their toll free no is not working and people from service centre of Varanasi city are very rude and harsh in their behaviour.

I have been facing trouble with my IFB washing machine since 5th Sep'15. I lodged a complaint on 8 Sep'15 and got an automatic response from the company that a technician would visit my place shortly. A technician did visit my place on 9 Sep'15 and told me that the problem has been resolved. However, when I tried to use the machine on 10 Sep'15, I again faced the same issue. The company asked for the feedback on 10 Sep'15 through SMS on the technician's visit of 9 Sep'15 as to whether the problem was resolved. I replied back in negative to this SMS. Since then, I have been receiving calls on a daily basis from the Company asking about the nature of problem. During every call, I have been assured that my problem would be resolved as soon as possible. Till date, no technician has visited my place and I am still unable to use the machine. It has been a disappointing experience owning an IFB machine and I would never ever recommend it to others.

Customer ID: 10645641 Device: Washing Machine Model: Elite SX 5.5 Kg Extended Warranty: Yes I raised a ticket (Ticket Number:[protected] dated 01.08.2015 over call with Customer Care raising concern as my machine was not getting started and also with respect to leakage. as committed by the executive it was expected to attend my grievances within 48 hours though it was attended after a week of time. On inspection by technical person tub was found to be cracked and board was required to be replaced. It was further committed that it would be replaced over a week time but it remained unattended till 01.09.2015. on calling back to customer care it was surprising to found that my ticket was closed without taking conformance from the Customer. As requested by the call center executive another ticket was raised (Ticket Number: [protected]) dated 02.09.2015 with further commitment to fix my issue with 24 hours. Technical person on several call follow up felt mercy on me to attend my grievances on 15th September 2015. on that day tub was replaced but new board was found to be defective and i got further commitment to replace the same within 24 hours. Technical person requested me to close the call though it was not fixed explaining some internal organisational issue. Even on my dissagrement this ticket was closed which i came to know when i called IFB call center on 15th September 2015. On request this ticket was reopened and again i got a commitment to fix my issue within 24 hours. My call is still unattended. Need some one here to help me in sorting out the same.

This is to remind the IFB persons if they are not concerned with customers for services.After nearly 24 hours of this mail sent for 1st time neither an acknowledgement nor any action has been taken by the firm.After contacting IFB complaint center so many times a service engineer visited name Mr Akhilesh.He not only treated the customer badly but also was of no use.He was not carrying his service book but also not any identity card.He called his senior Mr Vinod and an assurance was given that the fault will be repaired by 11:00AM by next day. but so far its all a non professional attitude of IFB company. This is to give a light on how IFB people give harrasement to customer but no service at all. The chronology of events started as: 1) complaint submitted on 05.09.2015 at 12:15 PM ticket no : 16358913. The complaint was as “machine is not working fine”. A representative come just had a look over the machine and replied will come tomorrow to repair. After a so called repair which doesn't solved the purpose. Again a complaint was lodged with ticket no. 16384917 at 11 : 12 AM on 09.09.2015.a non- satisfactory response was also addressed at you Escalation Channel system with incidence no: E81644. But nothing was done. Your service engineer comes just for casual visits as usual and sorry state of affair is that they are only concerned with the renewal of AMC and blaming the customer that you don't know how to use the machine by citing baseless and silly assertions. This is to kept in mind that the customer is using the machine for last many years. So these baseless assertions donot stands any where. A third complaint was lodged with ticket no.16413584 on 13.09.2015 at 9: 10 AM. Same old non professional attitude of service engineers was seen. Your service engineer only goes for hit and trial methods of repair. The donot go for professional and qualified methods. They changed the machine shockers, a sim card (orange coloured) but the fault remained a such. .No copy of service reports is being given to the customer. How the customer knows what you people are doing with the machine!! 4th complaint was lodged with ticket no : 16436106 at 6:10 PM on 17.09.2015. In response Mr.Gurmeet came added a “cleaning powder” charged Rs. 320/-.NO RECEIPT WAS GIVE TO THE CUSTOMER. On demand of bill customer was said “iska koi bill nahin hota ” (no bill will be given.) The washing machine is AMC. The representatives of firms were continusely contacting customer for the renewal of AMC which happens to be sole discretion of the customer. One day a call was received from Mr. Gurmeet (phone no.[protected] at 10: 51AM on 14.09.2015 saying “aapne AMC karwani hi ki nahin mein itni baar call kar chukka huin”. This what a IFB representative said to customer irrespective about providing the services. I just want to ask you people that is this the way of IFB people to deal and make to feel bad about you non professional people PROVIDING NON PROFESSIONAL SERVICES AND TRENCHING MONEY FROM THEM. A latest update the fault remains as such. Mr Gurmeet was contacted telephonically on 18.09.2015 at 8: 45 AM. He replied I will see to it by 12PM today .After contacting him after 12:00 PM a reply was given “I have depute some one lets see by when it is done”. …….again a non professional response given to the customer…….. I request your good self to look into the matter in good and professional way .

Thank IFB as technician change the front door of my Microwave oven and handed over to me probably on 09 Sep 15 after a one and half month waiting. It costs Rs 1600. But just after two days it becomes again unserviceable.and again I registered a complain to IFB. My complaint ni was 16414548 dated 13 Sep 15, but till date no technician visited me. I request you to serviceable my machine or replace it by exchange offer, because it becomes a permanent headache in my family. Frequently i am spending money for this machine but not getting any out put.

I bought a IFB microwave oven several months back, now the microwave Touch Panel is not working.i registered complaint . one person came from IFB and told that touch panel is damage and is need to be replace but he told me that since your microwave is under warranty, you need not to pay for touch panel, and he replaced it . now after three days he calls and told me that touch panel is NOT covered under warranty and you have to pay 564 rs..and...

I was purchase 1 ton IFB split ac on may2015. that is not working properly and is in guarantee they claimed service in just 24 hr but i was complained on 10sep2015 my complain no is[protected] from 10th to till so many time i called to ifb customar care but they make only promises till now i do not get any solution.please give me solution for that. Best Regards karamvir yadav M;- [protected]

Sir,
my ifb w machine is lying opened for last week for replacement of parts (under garranty).
I am calling the helpline no.Repeatedly and i am being told repeatedly that man is
coing in the morning, in the evening but no body is coming.
I am a senior citizen and find my self helpless.
It will be so kind of you if you do the needful urgently.

Virender swaroop
ticket no.[protected].

Good day to you, I have purchased ifb washing machine front loading 6.5 kg senorita aqua vx from qrs, trivandrum on 23/11/2014. Now it is found that the detergent is not mixing (Sur[censored]ltra matic front loaded) and always 70% of detergent quantity is found as residue. Hence kindly solve this issue. With regards Santhosh babu [protected]

We have had a very bad experience with IFB service. We lodged the first complaint on 26 August, 2015 (Complaint no: [protected]) and we finally had a technician visit our house on 9th September, 2015, however, he said that he is not carrying the right part(timer unit), so he would be back soon with the same. He came on 12th September evening with a timer that looked old and used (it did not come in a sealed cover). The technician put this timer in our washing machine and it stopped working totally. We subsequently raised another complaint with your customer care team on 13th September (Complaint no: [protected]). This was escalated to your Trivandrum branch for resolution but it is still not resolved. We sent an email to IFB customer care email id too but have not received a reply. I had called your Trivandrum branch on 15th September and they promised to send a technician on 16th September as we are out of town on 17th and 18th September, 2015. I am now wondering why I bought IFB - if I had know your service standards are so pathetic, I would never ever have bought a IFB washing machine. I will also recommend to all my friends and acquaintances that they should never buy an IFB washing machine.

I Bought a second hand washing machine IFB Senator 6kg from a dealer and he had given 6 months warranty but within 20- 25 days and with just 3 time use the motor of the machine is spoil t and when the dealer was contacted his number was switched off. Through some other way i could get the track of the number and locate his shop.The products sold by him is too old and the inside parts are almost worn and torn off.And now when contacted he is not ready to exchange or at least repair the item.I would kindly request that OLX need to allow only certified and trusted dealers.The above mentioned dealer posts add by different names and different contact numbers.Many of his customers are cheated by him and are facing problems.

I bought a chimney from ifb website on 13Aug with order id[protected]. Since then I have been tracing them to exchange the product with other model which even more expensive and they promised that it won't be an issue but now even after 1month I don't see anything happening with my request. I regret my purchase with ifb and don't recommend them at all. Highly DISAPPOINTING.

I ' ve IFB Dishwasher Neptune Dx Under exteded warranty. My customer ID : 3069117.I'd lodged complaint on tollfree no. They issued comlaint no. 16370756 dated 7 Sept'15.I regularly followed them. On 14thSept'15 IFB said my complaint has been closed asto the technician had reported me out of station. IFB issued me a new complaint no.
I tried to contact on local service center mobile nos. provided by HO. but nobody picked up.
With lots of difficulty I tracedout and contacted the service center personally. The complaint has now been attended and resolved.
I foundout there is a huge communication gap between different levels of IFB intrrnally. And on receiveing complaint from headoffice the service centers don't contact with customers on phone leaving them in a dilema .The frequent change of addresses and phone numbers of local service centers add to the customer inconvinience leaving them at the mercy of toll free nos. who themselves don't have any details of local service centers.
IFB needs to resolve this immidiately.

Washing Machine drum needs to be replaced under warranty and even after so many follow ups with customer care department and concerned technicians no one is listening and problem is not resolved. Very poor after sales service. Will not recommend this product. Complaint No. 16297050

I purchased a microwave wide inv no [protected] dated 11.09.2015. The person they send on 15.09.15 for demo is so inefficient with no product knowledge himself. He was unable to answer even simplest of doubts like what is convention mode used for and how do we set temperatures and time . When i called their customer care, that person was equally irresponsible and gave no satisfactory response saying someone else we will send, but i am yet to receive any call or any person visiting for Demo who can answer customer query. Its so disappointing to see such MNCs with such poor customer service and keeping such inefficient people at customer facing end. I regret making a purchase at IFB. Hope this mail reaches to someone responsible person in IFB, who pay heed to costmer complaints.