IFB Industries Complaints & Reviews

Thank IFB as technician change the front door of my Microwave oven and handed over to me probably on 09 Sep 15 after a one and half month waiting. It costs Rs 1600. But just after two days it becomes again unserviceable.and again I registered a complain to IFB. My complaint ni was 16414548 dated 13 Sep 15, but till date no technician visited me. I request you to serviceable my machine or replace it by exchange offer, because it becomes a permanent headache in my family. Frequently i am spending money for this machine but not getting any out put.

I bought a IFB microwave oven several months back, now the microwave Touch Panel is not working.i registered complaint . one person came from IFB and told that touch panel is damage and is need to be replace but he told me that since your microwave is under warranty, you need not to pay for touch panel, and he replaced it . now after three days he calls and told me that touch panel is NOT covered under warranty and you have to pay 564 rs..and...

I was purchase 1 ton IFB split ac on may2015. that is not working properly and is in guarantee they claimed service in just 24 hr but i was complained on 10sep2015 my complain no is[protected] from 10th to till so many time i called to ifb customar care but they make only promises till now i do not get any solution.please give me solution for that. Best Regards karamvir yadav M;- [protected]

Sir,
my ifb w machine is lying opened for last week for replacement of parts (under garranty).
I am calling the helpline no.Repeatedly and i am being told repeatedly that man is
coing in the morning, in the evening but no body is coming.
I am a senior citizen and find my self helpless.
It will be so kind of you if you do the needful urgently.

Virender swaroop
ticket no.[protected].

Good day to you, I have purchased ifb washing machine front loading 6.5 kg senorita aqua vx from qrs, trivandrum on 23/11/2014. Now it is found that the detergent is not mixing (Sur[censored]ltra matic front loaded) and always 70% of detergent quantity is found as residue. Hence kindly solve this issue. With regards Santhosh babu [protected]

We have had a very bad experience with IFB service. We lodged the first complaint on 26 August, 2015 (Complaint no: [protected]) and we finally had a technician visit our house on 9th September, 2015, however, he said that he is not carrying the right part(timer unit), so he would be back soon with the same. He came on 12th September evening with a timer that looked old and used (it did not come in a sealed cover). The technician put this timer in our washing machine and it stopped working totally. We subsequently raised another complaint with your customer care team on 13th September (Complaint no: [protected]). This was escalated to your Trivandrum branch for resolution but it is still not resolved. We sent an email to IFB customer care email id too but have not received a reply. I had called your Trivandrum branch on 15th September and they promised to send a technician on 16th September as we are out of town on 17th and 18th September, 2015. I am now wondering why I bought IFB - if I had know your service standards are so pathetic, I would never ever have bought a IFB washing machine. I will also recommend to all my friends and acquaintances that they should never buy an IFB washing machine.

I Bought a second hand washing machine IFB Senator 6kg from a dealer and he had given 6 months warranty but within 20- 25 days and with just 3 time use the motor of the machine is spoil t and when the dealer was contacted his number was switched off. Through some other way i could get the track of the number and locate his shop.The products sold by him is too old and the inside parts are almost worn and torn off.And now when contacted he is not ready to exchange or at least repair the item.I would kindly request that OLX need to allow only certified and trusted dealers.The above mentioned dealer posts add by different names and different contact numbers.Many of his customers are cheated by him and are facing problems.

I bought a chimney from ifb website on 13Aug with order id[protected]. Since then I have been tracing them to exchange the product with other model which even more expensive and they promised that it won't be an issue but now even after 1month I don't see anything happening with my request. I regret my purchase with ifb and don't recommend them at all. Highly DISAPPOINTING.

I ' ve IFB Dishwasher Neptune Dx Under exteded warranty. My customer ID : 3069117.I'd lodged complaint on tollfree no. They issued comlaint no. 16370756 dated 7 Sept'15.I regularly followed them. On 14thSept'15 IFB said my complaint has been closed asto the technician had reported me out of station. IFB issued me a new complaint no.
I tried to contact on local service center mobile nos. provided by HO. but nobody picked up.
With lots of difficulty I tracedout and contacted the service center personally. The complaint has now been attended and resolved.
I foundout there is a huge communication gap between different levels of IFB intrrnally. And on receiveing complaint from headoffice the service centers don't contact with customers on phone leaving them in a dilema .The frequent change of addresses and phone numbers of local service centers add to the customer inconvinience leaving them at the mercy of toll free nos. who themselves don't have any details of local service centers.
IFB needs to resolve this immidiately.

Washing Machine drum needs to be replaced under warranty and even after so many follow ups with customer care department and concerned technicians no one is listening and problem is not resolved. Very poor after sales service. Will not recommend this product. Complaint No. 16297050

I purchased a microwave wide inv no [protected] dated 11.09.2015. The person they send on 15.09.15 for demo is so inefficient with no product knowledge himself. He was unable to answer even simplest of doubts like what is convention mode used for and how do we set temperatures and time . When i called their customer care, that person was equally irresponsible and gave no satisfactory response saying someone else we will send, but i am yet to receive any call or any person visiting for Demo who can answer customer query. Its so disappointing to see such MNCs with such poor customer service and keeping such inefficient people at customer facing end. I regret making a purchase at IFB. Hope this mail reaches to someone responsible person in IFB, who pay heed to costmer complaints.

IFB dishwasher which has not worked from day-1, IFB took very long to send someone for installation and demo. After many complaints, technicians come, and all are arrogant and ill mannered. The machine shows F5, they do not wait to see cycle finish. Global Enterprise Service center is the worst. IFB closed tickets without fixing issue.

Grill and convection demo not shown registered complain but no use .worst company . without resolving problem SMS shows problem resolved.service centre manager told me to attend cooking classes .as grill and convection demo is only shown verbally .worst experience. This is my 1st and last ifb product

This is Rajesh Chauhan and i had bought a front loading washing machine model - Elite SX 7KG 1200RPM in the year 2012 and is under warranty. There has been problems occuring lately. I had called the customer service when the first problem occured i.e when the machine started making loud noise and disturbing the nearby people and also got displaced whenever it dried the clothes. The service people did come and fix. but gain after 2 days the same problem occured. We contacted the IFB care again, and the service boys came down and they removed the drum cleaned it saying that there was bearing problem. After a week there is the same problem and this time the drum does not rotate at all causing the machine to not work. Now the customer service people are not replying to our messages and calls. This shows the ignorance and standards of IFB. Despite of so many calls no one is responding to our problem and the inconvinience being caused to us.

Complaint booked for ifb serena 5.5kg washing machine on 27 august 2015...i was told service will be provided in 24 hrs.the technician came after 5 days and said there is a complaint with the motor and it will take 10 days as it has to come from vijayawada, the other day he said it has to come from goa.may be next time they will say it has to come from jupiter.not even a single motor in a city...shame on ifb...i'm not going for it next time.forgot to tell you, they even took the money

I have got 2006 IFB Front load (6kg) washing machine model. Now we had a problem in spinning action of the machine.We call customer care unit and they replaced motor speed control unit of our machine worth Rs1529 and one more part. They charged us Rs2150 and they don't give us any cash reciept as a bill.Even we ask it for, to gave us.

My appliance is IFB washing machine. I raised my compliant on[protected], because I am facing some functional problems with my washing machine. Raised the compliant through the customer care toll free no.[protected]. And the compliant / ticket no. is 16330869. Out of the FOUR problems, I raised on that day: they have rectified just ONE & left the remaining THREE. For the completion of the balance 3 problems, I am calling them over phone every day, but till date no use. When I contact 'A', he gives the reference of 'B' and prefers to wash his hands. From 'B' to 'C'... and it going endlessly. I am not been able to understand, what I has to do now for my problem rectification ???? IFB is the worst agency as for as the servicing is concerned. IT IS 100% true.

Hi this m. srinivasa Rao from vizag. I raise the complaint against the Break down of the Washing machine on 28/08/2015 with reference number 16338148. but till now the problem was not yet resolved . I consult several time with customer care center of IFB but the response is very bad .so please look at this matter and take necessory action about this matter .

I registered a complain vide no. 16317675 on 31/08/2015 but till the date I had not been contacted by any person of ifb. I followed up with customer care but result was same. Please resolve my problem. The problem is machine sows error AC HI. While I am given ifb volt control with mcb by ifb. In ifb volt control green light blinks it means voltage is proper but machine reflects ac hi.

I had bought an IFB microwave last march and after only about 6 months o[censored]se it is not working . I had lodged a complaint 3 days back. and still no one has attended. ... On calling the customer service back... they said they have done what they can do and intimated the local customer service ...thats all... Very lacklustre response from them