IFB Industries Complaints & Reviews

Model Elena 5 KG under AMC, ticket # [protected] raised on Sep 1, 2015, technican visited and informed part replacement told it will take a weeks time. Without my knoweldge on Spe2, 2015 he closed ticket and till Oct 2, 2015 he never turned back and every time when called his mobile telling me he will come in two days. This is second time IFB Service closing ticket with out resolving the complaint. Augustine [protected]@gmail.com [protected]

No service against complaint I have made a complaint on 27th sept 2015 and my ticket no. is 16524470 but no technician visited on monday so i made an another complaint on 28th the customercare told me they put a reminder against my complaint & told me that technician Mr. rahul will visit resolve your problem very soon but no call from sevice centre & no techinician visit my home tuesday too. So i again call customercare & i told him that i want to talk to their senior but they deny & put me on hold & later they told me mobile no. of Mr. Alok raman[protected]. I call him & ask about my compaint, they told me that the technician will visit & solve your problem by today but no one visited. Again i call customercare then they have given me Miss Karishma mobile no. [protected] & i call her then she told me that your problem will get solve by tommorow. I wait for technician on next but no visit no call from service center & technician, then i call miss karishma again then she put on conference with service centre then they told me that your problem will resolve between 3 to 6 pm on that day. later on i got a call from sercive centre, some Mr. Praveen told me that today is their closing day so they cant come & your problem will resolve on next day by 11am but on next day no visit till 1 pm so again i call mr. praveen to know my the technician status. he told me that he made a reminder to Mr. Ashish (technician) & he will come soon. Later on 3 pm Mr. Rahul Visit my home to inspect my machine problem & told me that wire hireness will change & he will call me to tell me the status of wire hireness in service centre by tomorrow but no call till now. Is this the way IFB solve the complaint? So please help me otherwise will take legal action against you. MANEESH KUMAR SRIVASTAVA [protected] Ticket no. 6524470

I have complained several times about repairs to Dish washing machines and clothes washing machines but each time a new executive comes and gives new versions/ statements and insists to take the machines to workshop and takes it to workshop and keeps them for one week and brings them back but the problems still exist. They also charge for the transport every time and since they keep the machine for one week we are put to lot of inconvenience. While taking the AMC they call us several times and pester us to take the AMC and assure us that they will repair the machines at house itself . But after taking AMC they never bother to attend and send a new executive / technician who is not at all trained to even attend / repair small problems and eventually they take the machine to workshop and keep it for several days and return the machines. The problems which is have mentioned can be rectified in house itself. They have been troubling me since several days. Even to deliver detergents / cleaning powders they take several days. The products are not available in the open market. Inspite of taking the AMCs I made to suffer and such small services like supplying detergents, are not being attended by your service centres. While renewing AMCs they offer us moon but after taking AMC this is the situation. Kindly take immediate action on your technicians / executives and also pay me compensation by deducting from their salaries. Sureshkumar [protected] AMC Nos: 12751 & 12752

My complaint number is [protected] and i have logged 3 complaints and nobody is coming and addressing complete problem. People are coming and seeing and repairing half and going. Please ask IFB to repair my washing machine asap. earlier complaint numbers are [protected], [protected]

AW 7233 model fully automatic washing machine is not working properly.product is faulty and stupid technicians from ROHTAK come and they are not trained well.one problem or the other keep on coming.Dealer is very good, listens to customers but IFB people donot act at all.I have decides never to buy IFB products in my lifetime

Myself purchased a washing machine having Model no. WM Sanorita DX on the recommendation of your company representative, incidentally, present in the show room, explaining all round performance of the machine as well as excellent after sale service, in the year 2010. Unfortunately, your first after sale service made me realize that your company and their service staff are only for money. First put the customer in trouble, then demand the money. They donot care about the problems of Customers. A family of navi Mumbai, does not have extra time for washing or pursuing with your technical staff. On 27.9.2015, my washing machine stopped working. On 28.9.2015, I lodged a complaint under the complain No. 16535874. On several requests, Mr. Ashish Nirmal from M/s Delight Services, Navi Mumbai attended at 7.00 PM on 29.9.2015. After checking, he told that two parts have to be replaced and for that advance payment of more than Rs.4000/- has to be made immediately and by tomorrow, i.e. 30.9.2015, your machine will be OK. Taking precautionary measures of earlier experience, I assured him, payment will be made immediately but only after repairing of the machine. After a long argument, he became ready but on 30.9.2015, he did not come. Again, we contacted him on his telephone No. [protected] and he told that parts are not available with the company. As expected, of your company reputation, reply was received, parts are not available. It is very surprising, when Mr. Ashish has demanded advance, spare parts were available with company, on the basis of that he promised to get that repaired by 30.9.2015. Since, he did not get the advance, he started to harass the Customer. He demanded more than Rs.4000/- for that parts and services without any documents on behalf of the company. I want to know that whether this is your company policy ? On getting the reply negative, I contacted Customer service and got the number of Ms. Mayuri Patil – [protected] & Mr. Vivek Vane- [protected]. As per your company reputation, they replied, “on line system is not working therefore, they are unable to check the complaint position but call me back after sometime” . Yet, I submitted the detailed information as stated above. Three times, I have given a call to Ms. Mayuri Patil, every time she assured me to give a call back in few mintutes but she never called back. Last call at 6.10 PM, she did not pick up the call. This is the symbol of your excellent customer service. Similarly two times I called Mr. Vivek Bane, he also assured me to call back, but never. The customer is ready to pay for parts and services but your staff are making an excuses just to make more money and to make the custom suffer. Mr. Shrikant of Delight Service giving reference to a franchisee company, who has quoted Rs.2000/- more by Ms. Priya on Phone No.—[protected]. I think, you will consider the problem faced by me and mu family and requested to take necessary action to repair my washing machine so that I may not regret further. Abhay Kumar [protected]

I have lodge a complaint for non working of IFB front loaded washing machine, complaint No 16485002 on 22nd September 2015. There is no response from service provider and IFB company in-spite of calling them number of times and even speaking to the service manager and requesting for early response, No one has come to check the condition of the machine and solve the problem

My IFB machine stopped working ...i had given complain on this number[protected]... it has been one month and still my problem is not solved ... IFB service has always been a problem ... always i have to follow up and even after that it is not solved ... always they send a new person ... who is not aware wat he has to do and upon that parts which they get to replace it ... never has price tag in it nor it is sealed ... always they get a old one ... and charge double the amount... always i have to call to head office find rates and then fight with the person ... and now they r not even turning up for the complain given it has been one month .

I have purchased new IFB washing machine 1 week back. Since day 1 it is not working or I am not able to use that because whenever we use the machine the power gets tripped. Every time the engineer comes and doesn't check the issue properly. Since it is brand new machine why can't this be replaced ?

My washing machine was broken in june'15 and the complaint has been raised immediately, complaint number 15942569. no field support person visited the spot and they dragged the compliant for month without any progress. i have called the customer care number to get the update and i was told that the compliant has been closed and new compliant is raised in aug'15, complaint number 16372371. i have spoken to so many people in the customer care and all are useless. It's been four months since i have raised the original complaint and the issue is not yet resolved. This is the worst service i have never seen and even on the website there is nothing to escalate to higher lever except the customer care details. Ti have spoke to these guys from the customer care support and all them are just passing the time by saying some crap reason to the customer. 1) vinay 2) bharath (area manager) 3) satish etc I feel it's the time to shutdown the company completely or sell it to a different company who can provide better service. Below are my details:- Customer id:[protected] Complaint number 1:[protected] Complaint number 2:[protected] I am not going to suggest ifb product to anybody in my life... Thanks, Murali

I am Rajesh Kumar, owner of IFB washing machine (AW60806) since 2008 June. I had raised a complaint on 19th of Sep regarding my washing machine though toll free number. Ticket number is mentioned in the subject line. This mail gives you an outline of the torture that i personally went thru since the machine broke down. I request you to take your value time and read through this mail to understand the pain that a loyal customer is going through now ! On 19th evening, Mr. Kiran Kumar (+91 [protected]) from Sai Service, Bangalore, visited me and checked the machine. He tells the board on the machine needs replacement and calls some one in phone and checks the prices and says 4k. I told, i don't want to spend that much money, then he told, take AMC for Rs2216 and board replacement will be done at another apprx Rs.1700. In addition the machine will be covered for the full next year ! I never realized this was a trap. I paid Rs2216 ( IFB Invoice number[protected] dt 19.09.2015) + 350rs (Service charge without bill). The promise was board will be replaced by Tuesday 22nd Sep or latest by 23 Sep. On 23rd Sep, from the morning, I was calling Mr. Kiran, to fix the appointment. He never picked up the phone. I would have tried atleast 50times through out the day. He never bothered to answer the phone. In the evening at around 7:00 I tried from an alternate number, he picked the call and when i told my name he was silent was 1min.After that reluctantly spoke to me saying that his grand mother as passed away over the week end. He is in home town. However, he confirmed that, the board will be installed in the machine on 25th Sep (Friday). On 24th Sep, I tried calling Mr. Kiran from the evening to fix time for his visit, he did not answer my call. I SMSed him, whatsapped him (Screen shot attached). He never bothered to respond. On 25th Sep, i tried calling Mr. Kiran, but the story remain the same, no response. After some 20times, i called the customer care and got the telephone number of Mr. Anand (+91 [protected]). I spoke to Anand, he told me that Kiran is not back to office and the problem will be rectified on the same day itself. After 30mins i again called Mr. Anand to know the schedule, that time Mr. Anand told that, Kiran will return to work on Saturday 26th Sep and the machine will be fixed 100%. On 26th Sep, I tried calling both Mr. Kiran and Mr. Anand, no one answered the phone. I messaged Mr. Anand (see attachment), I got a reply that, due to Bandh, office is closed, the machine will be fixed on Monday 28th Sep. (If he aware of Bandh on 26th Sep, why give false commitments??) Finally, I got number and mail id of Mr. Suraj (+91 [protected]), tried calling him, there was no response from him aswell. On 28th Mon, I tried calling Mr. Kiran on the morning, no response, tried calling Mr. Anand, got a message that he is in meeting. I spoke to Anand in the afternoon and Mr. Anand confirmed that Kiran has the board, the machine will be fixed by evening. In the evening I called Mr. Kiran, fortunately, he picked the call, he said he will visit me by 19:00Hrs. From 19:00hrs, i tried calling Kiran, and Mr. Anand, there was no response from both of them, Finally Mr. Anand, answered the call and tell me that, he will check with Kiran and tell me what is the status. For 30mins, I did not get any answer from him, I tried calling both of them again at 20:00, , they did not answer. I tried calling Mr. Suraj, he answered phone and tells that he is not aware of the issue. I asked him to take Conference call with Mr. Anand or Mr. Kiran. I understood from Suraj that, his phone does not have the facility ! ( In 2015, even road side mechanic has phone with conference call facility, being senior executive in GLOBAL COMPANY as IFB, i fail to accept that, Mr. Suraj's phone does not have the facility, or he did not want to take it) My machine is still down with laundry still pending for past two weeks. Myself being an engineer who provides best solutions to customer needs, I know how much committed, I am in solving customer issues. IFB's logo says "Set yourself free"; does the behaviour from IFB/ Service centre reflect that? I dont think so, after raising a complaint, i need to make 1000's calls to make you do your work. I guess the logo is for your employees, they are setting themselves free from all responsibilities ! Summary: I need my money back and i am scrapping my machine. I will buy a new washing machine as I have lost the trust in IFB Brand. Please let me know how can i get the money back, I will wait for 1day for an answer for this mail. I will not make any more phone calls to fix the machine, I need my money back ! PS: In today's world, where people are connected almost everywhere, I am worried about the culture that IFB is promoting. The manager's never attend customer calls, which is taken as accepted by the subordinates. They are damn bothered to answer calls from customers. I will consider this a day light robbery. God save the world !

I have purchased a fully automatic IFB washing machine around 6 months back. Since installation it is delivering electric shocks. This was brought to the notice of the technician at the time of installation itself but he ignored it as a minor matter and asked us to get the wiring checked. After a thorough examination of the house wiring the conclusion pointed to a snag in the machine itself. -We contacted the center @ [protected] and lodged several complaints (last complaint number :[protected]. - The last person who visited (Mr. Sunil, Phone number [protected]) assured us that machine will be replaced within 2 weeks. Well, even 2 weeks are over now !! -In the last week we have contacted @ [protected] twice. Not only they are rude and give false deadlines, they refused to hear us today on the pretext of today being a Sunday !! -Today I have contacted customer care again @ [protected] and I was told that the last complaint was unilaterally cancelled by the center, the reason being mentioned that no one was there at home. Nothing can be far from the truth (Mr Sunil visited the home and we even has his phone number !!). This is a highly unprofessional behavior !! - Today a new complaint ID has been given to me 16529251 and I dont have much hope even with this...afterall its just a number for IFB. -Bimal Soreng replied to my mail with "We are looking into the matter and will revert shortly"...but their is no reverting back till now.

After shifting to Bangalore in mid-August, IFB sent a technician to install our washing machine, and we foolishly renewed our AMC at the same time. He made a complete mess of things, and the machine's unusable since. We have repeatedly contacted customer care in Bangalore over the past month. Aside from taking our name and location each time and promising to send the technician, we have not seen any action from IFB.

All we have got for spending money on an AMC with this company has been an extremely frustrating experience with customer care, and an inoperable machine. Please rectify this problem immediately by sending your technician without any further delay.

Name: S Lalitha, Phone: [protected]

I have purchased a fully automatic IFB washing machine around 6 months back. Since installation it is delivering electric shocks. This was brought to the notice of the technician at the time of installation itself but he ignored it as a minor matter and asked us to get the wiring checked. After a thorough examination of the house wiring the conclusion pointed to a snag in the machine itself. -We contacted the center @ [protected] and lodged several complaints (last complaint number :[protected]. - The last person who visited (Mr. Sunil, Phone number [protected]) assured us that machine will be replaced within 2 weeks. Well, even 2 weeks are over now !! -In the last week we have contacted @ [protected] twice. Not only they are rude and give false deadlines, they refused to hear us today on the pretext of today being a Sunday !! -Today I have contacted customer care again @ [protected] and I was told that the last complaint was unilaterally cancelled by the center, the reason being mentioned that no one was there at home. Nothing can be far from the truth (Mr Sunil visited the home and we even has his phone number !!). This is a highly unprofessional behavior !! - Today a new complaint ID has been given to me 16529251 and I hope that this will not be cancelled /closed down without a resolution !! Please replace the machine at the earliest, it has been twice verified in a period spanning 6 months !! Multiple calls have been made and still it has not been replaced.It has been a torturous experience.

IFB washing machine
I must tell u or request u to please go through the complaint numbers below since May 2015 ( 15 times )
19 may[protected]
21 may - same
10 July[protected]
16 July[protected]
20 July[protected]
22 July - same
28 July[protected]
1 Aug[protected]
8 Aug - same
18 Aug[protected]
21 Aug - 1625884
1 sep[protected]
9 sep[protected]
11 sep[protected]
23 sep[protected]
Now u only tell me why I will complain if some one could come to do the work properly
It's an answer to me that if a customer does AMC he is making fool of himself, also I can bet if there would be no AMC the repair and service would be class apart, with no AMC the services are class apart
Felling sorry about brand IFB, with such a bad attitude towards the customer
In all these complaints only the technician visited two times with prior information, otherwise the technician comes to us with no notice.
I have spoken to The IFB area incharge Mrs NEEMA DHOGAL [ [protected]] but no positive response from her too.
She has stopped taking my calls . I had sent number of SMS but again no response .

I am owning an IFB washing machine and I have taken an Annual Maintenance contract with IFB itself. Around one and half months back, I registered a complaint through the telephone number provided for the purpose. A person by name Shri. Kaviyarsu came and said, there is a small problem with the the door and it needs to be changed. However for the moment, it will work and if it completely falters you may make a call and I will come and repair the same. The door did not even last for a week and it completely failed. I tried to contact this person. He did not picked up the phone and once again I registered a complaint with the number provided for the purpose. No one came to attend the complaint even after a gap of 10 days. When I called the complaint registering number again, they said my complaint has been closed a few days back by the Chennai service centre with the narration that customer will call back on the issue. I wondered how it can be closed by them when they have not even contacted me let alone a person coming and attending to it. When I asked for Chennai Centre head number, they have given the mobile number of Shri. Imayavaramban. For the past 15 days, I am getting in touch with him and every time I called him he would say that he would enquire about the status and call me back. In a matter of few minutes another lady voice would answer me that the parts are not available, screw not available and some silly reasons would be sighted by her for not attending the complaint and even today (ie 26/9/2015) she has stated that the complaint will be attended only on Wednesday (ie on 30/9/2015). I don't understand what prevents them from attending the complaint. This shoddy work by IFB is unimaginable and highly condemnable.

Im in karaikudi i bought a new washing machine at 22/9/2015 nobody not comming to fitting the machine karaikudi service dealers also very worst no phone response no phone call atten. and customer care excutive also worst no response no respect very very worst service dealer and cc excutives.. but i love ifb.. please improve your services..

Complaint no. 16419761, microwave model -23BC3. Complaint Reg. date-14.09.15 start button touch was not working, complaint registered in Parwanoo branch, Himachal Pradesh. After continuous follow up of more than 10 days we don't get any support or service every time they are making excuses like raining today, part not available or many more. From now onwards we will guide everyone not to buy IFB products because of poor service or low customer support.

We own a Elena Aqua washing machine, Serial No:[protected]. Since last week, Machine is not working properly. Refer the email "Customer Code 3740628 & Complaint No: [protected]" sent to Customer Service. Your Service person is unable to diagnose the issue and bring correct spares. Neither the customer Service team, does correct follow up.

Hi It's been 6 months that I've informed ifb about the faulty microwave I received. I was told the door will be replaced.but it never happened. A tech came but he had no tools to replace the door.l dont need replacement.I need a refund as ifb has poor quality maintenance. Mayuri denied the refund and askd me to escalate further by contacting customer care which is so Un acceptable.U guys have no meaning to customers experience.I further escalated this to vivek Bane who ignores my calls conveniently. Somebody please help. Regards, Treeza Anthony [protected] [protected]