IFB Industries Complaints & Reviews

IFB dishwasher which has not worked from day-1, IFB took very long to send someone for installation and demo. After many complaints, technicians come, and all are arrogant and ill mannered. The machine shows F5, they do not wait to see cycle finish. Global Enterprise Service center is the worst. IFB closed tickets without fixing issue.

Grill and convection demo not shown registered complain but no use .worst company . without resolving problem SMS shows problem resolved.service centre manager told me to attend cooking classes .as grill and convection demo is only shown verbally .worst experience. This is my 1st and last ifb product

This is Rajesh Chauhan and i had bought a front loading washing machine model - Elite SX 7KG 1200RPM in the year 2012 and is under warranty. There has been problems occuring lately. I had called the customer service when the first problem occured i.e when the machine started making loud noise and disturbing the nearby people and also got displaced whenever it dried the clothes. The service people did come and fix. but gain after 2 days the same problem occured. We contacted the IFB care again, and the service boys came down and they removed the drum cleaned it saying that there was bearing problem. After a week there is the same problem and this time the drum does not rotate at all causing the machine to not work. Now the customer service people are not replying to our messages and calls. This shows the ignorance and standards of IFB. Despite of so many calls no one is responding to our problem and the inconvinience being caused to us.

Complaint booked for ifb serena 5.5kg washing machine on 27 august 2015...i was told service will be provided in 24 hrs.the technician came after 5 days and said there is a complaint with the motor and it will take 10 days as it has to come from vijayawada, the other day he said it has to come from goa.may be next time they will say it has to come from jupiter.not even a single motor in a city...shame on ifb...i'm not going for it next time.forgot to tell you, they even took the money

I have got 2006 IFB Front load (6kg) washing machine model. Now we had a problem in spinning action of the machine.We call customer care unit and they replaced motor speed control unit of our machine worth Rs1529 and one more part. They charged us Rs2150 and they don't give us any cash reciept as a bill.Even we ask it for, to gave us.

My appliance is IFB washing machine. I raised my compliant on[protected], because I am facing some functional problems with my washing machine. Raised the compliant through the customer care toll free no.[protected]. And the compliant / ticket no. is 16330869. Out of the FOUR problems, I raised on that day: they have rectified just ONE & left the remaining THREE. For the completion of the balance 3 problems, I am calling them over phone every day, but till date no use. When I contact 'A', he gives the reference of 'B' and prefers to wash his hands. From 'B' to 'C'... and it going endlessly. I am not been able to understand, what I has to do now for my problem rectification ???? IFB is the worst agency as for as the servicing is concerned. IT IS 100% true.

Hi this m. srinivasa Rao from vizag. I raise the complaint against the Break down of the Washing machine on 28/08/2015 with reference number 16338148. but till now the problem was not yet resolved . I consult several time with customer care center of IFB but the response is very bad .so please look at this matter and take necessory action about this matter .

I registered a complain vide no. 16317675 on 31/08/2015 but till the date I had not been contacted by any person of ifb. I followed up with customer care but result was same. Please resolve my problem. The problem is machine sows error AC HI. While I am given ifb volt control with mcb by ifb. In ifb volt control green light blinks it means voltage is proper but machine reflects ac hi.

I had bought an IFB microwave last march and after only about 6 months o[censored]se it is not working . I had lodged a complaint 3 days back. and still no one has attended. ... On calling the customer service back... they said they have done what they can do and intimated the local customer service ...thats all... Very lacklustre response from them

The 5.5 kg automatic washing machine purchased by us 5 years back is under AMC. A complaint lodged on[protected] vide their Ref no.[protected] thro their toll free complaint phone(no.[protected]). The technician who visited 4 days back said that the board (electronic board we presume) is not working and it will be replaced soon. But so far, even after two weeks it is not repaired. We observe that the so called technician who checks the washing machine neither briefs us correctly about the problem nor issues any work sheet for what all defects he observes. For example, three months back the washing machine started to display error"dlEr". Immediately we complained to the company"s customer care about the same. The technician who checked the machine was not able to solve the problem. We again complained to their Customer care on 09/09/2015.. It appears the company does not train their service technicians adequately to solve such problem. In between the technician collected charges towards spare parts he replaced but did not issue receipts. Two weeks back the machine stopped functioning, we complained on[protected] as detailed above. But till date it is not repaired. We are deeply hurt to say that The Company does not bother about customer problem. Their is absolutely no promptness. Even the repair work carried out is defective and superfluis. Even The Company did not close 2-3 complaints lodged by us so far. They never asked us (customer) whether machine is repaired to our satisfaction. The customer care is only for namesake and there is no customer service. We urge upon the Company to arrange to fully (many times they have repaired our machine temporarily) repair the machine immediately repeat immediately.

My ticket No is 16266885 dt. 22Aug. 2015 I purchased my IFB Washing Machine near about 3 years back my machine still in warranty period (ADMIRAL 7213) I am not at all satisfy with your machine i.e.( Admiral 7213) One month back my washing machine was out of order instead of complaining again and again no action was taken by your company. We are facing a lot of problems because of your poor services. My wife is allergic with washing powder she can't wash cloths with hands that's why I purchased fully automatic washing machine for the sake of her health but I am sorry to Inform that I am very unsatisfied with your poor services. Today one of your serviceman visit my place to replace Power Control Board which was out of order from last one month I am really shocked when he informed me that (ADMIRAL 7213) will not come under the AMC scheme. This is not done I am not at all satisfy with this machine as during warranty I am going through the hell what will happen when the warranty period will over. SO PLEASE YOU TAKE YOUR MACHINE BACK AS IT IS STILL IN WARRANTY PERIOD. As your product are costly and spare parts are also not available timely I cannot survive with this machine so kindly replace my machine as soon as possible otherwise I will take some action.

I NILESH GUPTA have purchased a mico oven on 23RD AUGUST from Khosla Electronics model no 30SRC2. I am unable to use it as it is not working, after logging a complain they said that they will change the machine. But now they are not doing so. I have been calling them every day but no solution, Please help. [protected]

Almost everyday i am following up with ifb complaint no. 16146624 on 04-august-2015. One technician visited the washing machine on 07-august-2015 and informed that the required spares will be replaced within 2 days. The same was not yet attended, even followed up on almost daily basis costs me a total of rs.500/- towards call charges. The customer service is unable to track the complaint and unable to inform me the status as to when it can be resolved, they are not allowing me to talk. Only we have to listen what they will tell, they have a standard reply "our service team will contact you shortly before end of the day" and never received a call like that. No use to contact them over phone as that is also chargeable and costing around rs.15/- every call. They did not care for the customer satisfaction. When i googled, i came to know that there are many deceived customers and victims in the city of visakhapatnam (May be all over india) due to ifb's poor and worst service performance and response. This is a good lesson for everyone like me and i will never go for an ifb product in the future. Rajasekhar

I bought a IFB microwave oven model no: 20PG3S four years back, but was used only one month. now the microwave PCB-Touch Panel is not working, i have registered a complaint i the costumer care ([protected]), Two technicians Mr jijo and one more person came from the IFB service center (parackal arcade, govindamangalam road pulamon, kttarakara - 691531. ph:[protected], mob : [protected]) they informed me that "there is no repair and only replace " for replacing this touch pad it will cost me about INR 1000/-, so i decided not to replace the touch pad but to repair it. the technicians could not repair it and they asked me to repair in some local shop. they charged me INR 243 as there service charge without even repairing it. is the IFB rule is to replace rather than repairing it?, the other companies will first repair it if the problem is not solved they will replace it and then charge the service amount. i have attached the invoice of the service charge along with this complaint, if i have to repair in some local shop why should the IFB open a costumer service center? for registering this complaint they have charged me INR 243. this was simply a waste of money for me.. if the IFB can not resolve my issue and break the trust, me, my relative and my friends will never buy the IFB appliances here after looking forward for your replay. Khalid kunju email: khalidkunju.[protected]@gmail.com

We have purchased IFB Washing Machine kg, ELENA AQUA Model no. WTLENAQ 6008B01227 from shri Hari Electronics, Mundra on date: 03/04/2013, Bill No: 016 with upto 4 years warranty. We faced heavy vibration issue on date 20/07/2015 and loged complain to IFB Customer Care and its ticket no is: 16036593 on date: 21/07/2015. IFB Company technician was visited and found problem in machine control panel PCB which is required to replace. After that my continue follow up with company service engineer and customer care but no one took visit and my problem is as it is since 45 days. So I request you please look after the matter as soon as possible. Thanks Kalpesh Modi [protected]

I am totally fed up with the inferior quality of equipment supplied by you. barely 1 month has passed and again there are major problems in the washing machine 1. at the end of the wash cycle there is a error message on the display “ door lock error “ and the machine does not auto switch off.. 2.in the wash cycle even if the door is open the cycle runs and water spills outside. 3. while spinning the dry cycle the machine sounds like an aircraft with so much noise that entire house is drowned by the volume.. 4. last but not the least today while spinning the drum is rotating very hard and making huge noises which has compelled me to switch it off. I have again lodged a complaint vide no 16392687 and hope for a solution. last time one mr. vivek bane refused to replace the machine on the pretext that it is a exterior problem. now with error in circuit and repeated technical faults please explain what the problem is categorised as. I am now left with no choice but to escalate the matter to your higher ups or consumer courts and social networks if the machine is not replaced in next 7 days. Please see trail mails for my earlier complaints.. Invoice no gbr/353904 dated 10/10/2013 Ifb w/mfrl senator vx Kohinoor televideo pvt ltd. ghodbunder road, thane To: [protected]@ifbglobal.com; sandip shrikhande (group, kli) Subject: complaint washing machine senator vx 8 kg.. serial no b /03424 I have purchased the above machine on 13 oct 2013 with an assurance of a 4 year warranty and 10 years 100 % spare parts support.in the 1 st year itself the machine started creating loud noises while spinning. a representative from local thane centre attended the complaint and had to weld the drum as the base rod had broken.in spite of warranty i was charged some 600 rs for welding. although the capacity is supposedly 8 kg i was advised to reduce load which does not suit my requirement as being a family of 5 persons we have lot of clothes to wash.in fact i had purchased 8 kg with this in mind. The problem persists and again on 8 aug 15 i lodged a complaint at your service centre (no[protected] which i was assured will be attended in 48 hours. there was a call from a technician who assured he will visit my residence today but so far there is no revert.. The machine continues to malfunction with loud noises during spinning cycle and i hope that there is no further damage. i am grossly dissatisfied with the item and demand permanent solution or replacement with a new machine as it is in warranty and less than 2 years old. this is my first ifb appliance and regrettably the experience has been very disappointing. I hope serious note is made of my complaint and the problem solved on a permanent basis. an acknowledgement or receipt of complaint would be appreciated Name and address :sandeep shrikhande 43 sharmishtha tarangan cadbury compound thane west Mobile no[protected] Altertnate :mrs. sharmila sandeep shrikhande Mobile : [protected]

We were the ifb customer since 12 yrs .So far we had got 5 ifb washing machines.Since we are satisfied with the quality of the machine, we have been continuosly recommending for our friends and relatives.But regarding service none o[censored]s are satisfied.Our last machine was brought in the year 2012. With in this 3 yrs, they have come for the service only twice.20days back, one man came for service and we told that we are unable to open the clean and drain box everytime. He said that if you put filter you wont have any problem and also told at present he doesnt have the part and would come after 2 days.But after 2days he didnt come.He called us after 5 days and asked wether to bring filter .We said no, since we have tried it already, for that he said that he cant come for such long distance only to change clean and drain . This is second time happening like this.Literally thier main moto is to sell the accessaries and make money.IFf this is going to be repeated everytime, we will definitely stop buying due to poor service of your workers.They are spoiling your company name .When we are calling they are not coming for service, Only when book complaint in online, they are coming.Kindly send for service as early as possible.

Dear team, Myself vikram singh resident of anant vihar kurukshetra. I have a washing machine of ifb . I filed a complaint about washing machine. Customer care had not filed afresh complaint as my previous complaint has not been closed. Complaint no. is 16083761. I talked with coustomer care many times but they are not doing anything . They udated the copmlaint and provide the local vendor mobile numbers. Here i specially mention the name of local vendors which are not doing anything after talking me on mobile are pradeep, sanjeev and pankaj . These are in the office of kurukshetra service center of IFB.I talked daily with them and around fifty times in month and they need only one hour to attend the complaint but they never visit the place. Everyday they promise to attend the call But they are not attending the call and even they dont want. Then i got the number of jitender who is branch head. He is not even bother to pic the call. This process already took more than one month. As i m very hopeless about my complaint due to very very poor service from IFB service. I had two washing machine of IFB but this is hundred percent sure in future i am not buying any product of IFB and also not recomend to anybody. -- Regards, Vikram Singh [protected] Anant vihar, Mirzapur farm, Kurukshetra. Haryana. 136119.

My IFB washing machine is repair on previous month. i checked ifb website for AMC contract "http://www.ifbappliances.com/annual-maintenance-contract.html" it showed me Rs.4382 (AMC for Rubber and spares) for 2 years, i submit every details in this site and i called IFB customer care for service, they send technician, he charged me Rs.4218+RS.630 for Annual maintenance without rubber material, total=Rs.4848. technician only change drum and bearing and went, he not fully cleaned the machine, , and he saying extra charge for front load rubber material and hose which cost around RS.1900, then why i need to Make AMC contract? i dont know why you collecting this much amount when compare to mentioned amount, you have to change my front load rubber and hose in free service.i attached all proof, please check it.. my IFB ID:4106748

Purchased a BRAND NEW washing machine direct from IFB POINT. At the time of installation, we come to know that touch buttons were not working properly but the technician left stating that somebody senior will come to inspect the problem. After passing of 15 days still the machine is in the same state and no solution given by IFB people. They always comes up with a new date. Their technician agrees verbally that the piece is defected but denies to put this on paper. This washing machine was purchased in exchange scheme and now practically we don't have working machine. Pathetic service from a brand like IFB.