IFB Industries Complaints & Reviews

We had purchased a NEPTUNE-VX-DISHWASHER on 06/07/15,
from IFB POINT-AHMEDABAD, the machine was delivered on Cash on delivery.
When next day the demo team came to install the machine there main interest was to sell the stand and additives.
After installation it was found that the funnel through which you pour the detergent and liquid was missing,
lots of complaints were done, service team visited assured but...

I am having amc of my mw oven 30src1 vide amc no 152415 dated 8-7-2015. I registered a complaint with ticket no 16090866 regarding not heating of the mw oven on dated[protected]. On that day technician from your delhi center, mr ganesh yadav visited the premises and told me that some part will be changed and i will come within 2 days to rectify the fault. I waited for another 2-3 days but no body come to rectify the problem. Then i call to...

We have bought a IFB Washing Machine about 2-3 months ago . on 14th July 2015, that machine stopped working due to some problem.As the machine is showing low voltage so i think its related to the voltage .We registered our complaint firstly in Jammu service center, then we called on your customer service center .15th and 16th we tried a lot but no body answered. On 17th July 2015, we registered our complain by the name of SH.SHAM LAL .We...

1. I have bought IFB 6.5kg washing machine before around 2 month back. it was working fine for 1month then after i t is not washing cloth properly. So i have file a complaint before around 20 days. but till issue is not get resolved. But what i have seen in 20 days, is horrible that IFB customer service is too worstest i have ever seen for any company... Below is the detail : 1) When I field a complaint 2-3 time, with out my permission...

I has initially raised a in the month of June regarding my microwave. The technician came and resolved the issue and convinced me to take AMC which I did . The same issue occurred back in 2 weeks I then logged a complain on 3-July[protected], The same technician Senthil called and said that there was a problem with my touch circuit and said that he would order parts.On 7-July-15 I received a message that the complain is closed.I followed...

I have microvawe model no. 25SC1. And its door has broken.I call the technician .But he said company not provides door lock now.becouse your model is too old.and its door lock not in stock in anywhere in Punjab. I m suffering this problem till 8 months. Plz help me as soon as.to provide door lock.
My name is Sukhdeep singh
From Gurdaspur Punjab
Mobile no. [protected]...

I complained to ifb customer care over phone regarding unservicibility of my ifb microwave oven on 21st, 28th and 5th aug but no use I called in [protected].I had AMC .one day one person came and told some parts to be changed, will come next day .model is 30SC3....

Hi,

It is very frustrating to write this email regarding my Complaint# 16145377.

I've raised a Online complaint request (on 3rd Aug 2015) on your portal on the below address for enquire type as "Service-Complaint Registration" with all the required details (specifically my address details highlighted in red)

http://www.ifbappliances.com/get-in-touch.html

However,...

I raised a service request with IFB customer care for the malfunctioning of my newly purchased Microwave oven.I raised the complaint on July 28th 2015 with ticket no [protected].Till now nobody attended the call.Each time when i contacted the customer care team they said the technician will attend it at the earliest but nothing has been happened till date.Request somebody to look into this and resolve the issue....

I purchased an IFB dryer on 20th July, and i immediately called customer care for installation. For 5 days they kept on saying there servers are not working so they cannot register any requests. Finally on 1st Aug they registered a request for installation and till now that is 6th Aug not a single person has called and every time I call customer care the same story...we are sorry but definitely today the technician will come. Really disappointed...

Old complaint no 15852760 dated june 26th Followup complaint no 16001408 July 16th customer id 10702513 I raised one complaint on June 26th regarding my microwave not working well which never get entertained the complaint details are as below [protected]@ifbglobal.com To [protected]@yahoo.com Jun 26 Dear Customer, against your recent call a Ticket is generated i.e Ticket 15852760 and the Technician will visit Shortly. Later when...

I made complaint on washing (sensor problem) last 1 month continuously calling cc still no response from their side and poor customer care also my last complaint no:[protected] .every time i call customer care they want to finish the call fast and not giving proper solution .Next time i ll suggest my friends not to buy ifb....

Hi, I want to bring to IFB notice that the Service is very very poor and unresponsive. We had lodged a complaint almost a month back and till date we are only getting response that the Service Engineer is busy or transferred or part not available . Its been just 6 years since we purchased the Washing M/c and every year there are defects and we had to renew the AMC and inspite of having a AMC there is no resolution for almost a month. This...

Washing machine Stabilizer purchased on 31/10/14 Called Customer care, they told to call the agent. Then called agent Mr Seetharaman [protected]. He say he will come but not coming, again tried calling but he is not not responding My Number [protected]...

Dear Sir, I had purchased one IFB AC from Khosla Electronics, Kolkata in April'15. Due to my transfer I have shifted to Jharsuguda and requested IFB through customer care to reinstall the AC (Complain No.15932850 dt. 07 July 2015). It assured that the AC will be install within next 48 hrs. But till date the AC is not installed . Please help....

My microwave screwed upon 3 May ;i lodged a complain ..on 6may Mr XXX BANERJEE CAME he said door needs to be replaced .I agreed but it took him 4 months still he is saying Company doesnt have this door...is it believable ...a company like ifb doesnt have microwave door since Last May ...My point in KOLKATA SERVICE CENTRE IS WORST(IFB) ..MOST OF THEM R INEFFICIENT AND LAZY ...I REGRET BUYING PRODUCTS NOW...I HAD FIXED MICROWAVE FROM AN OUTSIDER...

I have purchased IFB top load washing machine Model:AW6501WB 11 months back. Now it is giving lot of trouble. Suddenly it stops working and displaying 'E1'. If i open the lid and close it starts working. After some time again it stops working. I cannot keep watching as I am busy with some other work. Kindly solve my problem as early as possible. Regards...

Techniciaan tod different compalints that bearing soiled and in the officee he told that not broken bearing and he closed the complaint with out resolving our problem and i lodged fresh compaint on 30th 16111439 still they have not attended...

My complaint no. 16103584 For Ifb Neptune dishwasher not attended inspite of repeated calls to customer care. They always give standard answer server down call after one hour. Tried calling the branch head Mr.Vignesh but to he is also of no help. If anyone has any info on some higher up official of IFB please share. The product is on AMC and I am unable to get it serviced elsewhere....

I think your technician or your service center personnel can't find out the original problem in the appliances and they are just take visit on complain and assume that this part is not working just change it and the complain is solve but actually not in that situation your esteem customer has to suffer a lot. I've been using ifb products from many years but i didn't faced any problem with your products specially from washing...