IFB Industries Complaints & Reviews

Hello - I am extremely disappointed with your poor service and unprofessional service provided by IFB. I have made a complain on 6th Juune 2015 and this complain has not been closed despite calling call center more than 10 times. The poor service provided my manager and false promises made as lost my 2 working days and considerable energy wasted by my family. Call center, gave me contact each time of supervisor (Mr Satish) and then Manager (Mr Ragul) and they keep on promising that they will fix the issue but they have not lived up to promise. They have ruined so many days by promising that they will come on specific time and they did not turn up, resulting on my time loss, . How can we recover our damages and harassment incurred because of poor services you have provided. i am personally suffering because of your poor quality, poor services, lack of technical abilities and false promises and want to launch campaign for our grievances.

My name is damodar Chowdary, I have purchased my IFB Microwave Owen model number 30SRC1 on 29/09/2014 for 14, 000/- in Vijaya digital showroom in Guntur. But since then the device is not working properly. It was working occasionally only remaining days it was not at all working . I have complained several times since I purchased but the service man comes n checks it saying that device is working wen he comes to home but later on it won't work. Even I have taken a video proof saying that device is not working. It passed on 11 months, they didn't solved my problem inspite of repeated complaints. I am not at all satisfied with their services. Please take care my problem and do the needful!! My mobile number is [protected], mail id damodar.[protected]@gmail.com

I have a IFB 6kg digital front loading washing machine, The warranty has expired and my machine was not working properly. I called customer care and a technician checked the machine, he said that the main circuit board was damaged and that the part was no longer stocked by IFB. ( my machine is only approx 5 years old). He said that their is a conversion kit available that will change my machine to a different model. I agreed to the conversion. Then I received a call from the local service center and they were insisting that instead of converting the model, I should purchase a new washing machine and my old machine will be purchased /exchanged by them. I told them I only want my machine converted, but they are now no longer returning my calls. I think they are trying to only sell me a new machine instead of repairing my old one.

Hi,

I am having ifb dish washer and also I have warranty for that product. However when I called for service for the product but machine is heating and not washing
nobody able to find the problem.People are coming and opening checking and with out any resolution they left with one statement we will come back in 30 mins to resolve this but never come back. Now my dishwasher is of no use. When can I get the resolution for these issue. With in warranty person if IFB does this type of service then how people can expect after warranty person. Worst service provided as of now.
Below are the details
cust code- 3414966
name of customer- nihar ranjan dash
amc date- 03/01/2015[1 yr]
model no for dishwasher- Neptune-DX
machine serial no- 190122
AMC taken by Franchisee name- HNE[Harinidhi Enterprise]
Engineer name- Rajesh
Amc amount paid- 3483
mob of customer - [protected]/[protected]
.
Please help me how can I resolve this at the earliest.

Thanks

I have registered a complaint (#[protected] with ifb on 22nd july '15 to fix the issue with washing machine. But till now the issue is not resolved and moreover the ticket has been closed without my knowledge. I have contacted the customer care many no. Of times that resulted in vain. The escalation point of contact never responds and least bothered to attend customers and to provide any related info.
Ifb service is pathetic and very much unprofessional in dealing with customers. I request the concerned team to make sure to fix the issue asap.

I had purchased the above washing machine through the following dealer in mumbai -

Royal electronics
3, sunder apts. ,
Opp. Diamond garden
Sion trombay road
Chembur, mumbai 400 071

On 11 / 8 / 2015, i registered a complaint regarding non - working of the timer and was given ticket no. 16194922 and was asked to keep in touch with the service agent global enterprises. Everyday i have contacted them on the given no. [protected] and 25255281 from 12th august till date.

I have spoken to the following staff - hitesh, geeta, amrish, anand & sooraj. These people speak rudely and keep bluffing me that the repairs will be carried out before the end of the day. 2 weeks have passed and no sign of any repair although i have been waiting patiently at home. As the washing machine is non - functional since
More than 1 / 2 month, i now need ifb to inform me when and if the repairs are going to be done.

Does ifb wash its hands off after selling you a washing machine? There seems to be no customer care at all and no after sales service. Does ifb consider after sales service as a big favour to the customer. This was my first ifb washing machine and i repent investing rs. 18500 / - on an appliance that will not be repaired by the company.

S. Pereira

Hello,

I want to register a complain against ifb for giving me a faulty product through flipkart.

This is the frst timer i never faced issue with any brand except for ifb. This is my first ifb product and this experience makes me think and tell others never ever to buy IFB products. from the moment i bought this microwave 2 weeks back i am facing issue either with the baking system in it or the steam generating inside which coves the glass panel or the door.. have been calling flipkart they tell me to call ifb customer care but IFB service center people are so dumb and they dont even respond, the demo installation only happened after 5 days after buying it. now daily i am calling them but they all keep on saying madam we will come tomorrow.
I dont know logging a complain here will do me any help or favour but i want such a system where complains registered by user like us should be seriously taken and these people either should be refrain from selling faulty products or they should be taught a lesson to respond to customer as soon as possible.I have paid 10640 rs for buying the ifb microwave, and i need to complete refund or it IFB people should resolve it, or i will take this case to court.

Hello - I am extremely disappointed with your poor service and unprofessional service provided by IFB. I have made a complain No[protected] on 26th July 2015 and this complain has not been closed despite calling call center more than 10 times. The poor service provided my manager and false promises made as lost my husband 2 working days and considerable energy wasted by my family. Call center, gave me contact each time of supervisor (Mr Kiran) and then Manager (Mr Suraj) and they keep on promising that they will fix the issue but they have not lived up to promise. They have ruined so many days by promising that they will come on specific time and they did not turn up, resulting on my time loss, my husband time loss. I have 6 months old kid to take care of. Because of your poor service my clothes has been lying for more than week and we have incurred financial loss after paying AMC. How can we recover our damages and harassment incurred because of poor services you have provided. i am personally suffering because of your poor quality, poor services, lack of technical abilities and false promises and want to launch campaign for our grievances.

My washing machine is under repair for the last 12 days, the machine is under warranty The compliant was registered on 13th of August ( No.[protected] and it is more than 10 days, it has been not been rectified.I am calling customer care regularly and call center just forwards the complaints to service centers and no action is being taken by IFB. I am user of IFB products for the last 25 years and now I feel I must switch over to other companies products. The service has gone vary bad over the years.

Hi, IFB Complaint no: 16229011 My washing machine is not working, so i have given complaint to customer care for service. they have given complaint ID to me and they told me that technician will be contact you with in 24 hours. till now no response. I have been calling customer care daily regarding issue, their answer is same every time "i am escalating your issue to concern team, they will get back to you in 24 hours." same answer but no response. I request consumer complaints forum to take some serious action against this company. Previously i have given complaint many time for service, every time facing same problem from company. This my second time complaint in consumer complaints forum. Last time after complaint they have given service perfectly for previous issue.

Blocked all means of communication after repeated requests for service request and did not encash cheque for AMC. Left me high and dry with no option. They have deleted/disabled phone, SMS, e-mail with just this option of registerin a complaint on Twitter.

I registered first of a series of service complaints on 6th Aug 2015. Whenever I tried to register reminders, they kept on giviving me newer contact numbers wherefrom I received no response. Finally a technician visited a few days back who did not check up the machine in spite of my repeated requests. Now have blocked all means of communication

I amsorry to saying this i never seen this mush irresponsible customer serverfrom high value branded company in my life i am aold customerto ifb i boughtifb senator 6 kgin 2008 from that timeit give problem i caller to service center they aer sayingin in24 hourswe are solving problem but never and never they did not soloving problem in 1 week also every time i am fighting with them now also my machine in repair complait no [protected] custer code 1490679 very very poor their service

My washing machine is gone bad and one sales executive has visited after my complaint registration. He saw the machine and wrote for DRUM and outer cover replacement and went. After that whenever I call nobody is replying about the status of my complaint and nobody has come for the replacement. this is already more than 10 days now. My washing machine is under warranty and IFB is least bothered about giving good service. My complaint number is [protected] and customer number is 3525511

Dear Sir, I bought (unfortunately) IFB washing machine Executive VX 8kg in July 2013. since the purchase i am having problems with the door.Door doesn't close properly. Even if it does close it opens up mid cycle thus spilling out clothes and water etc and continues to run/work inspite the open door. I have complained about it numerous times to your local customer care and service center. They have come and repaired it many times but the problem still persist on. Each time taking a payment of more than Rs 1000. First Trinity agency came to repair and didn't disclose that it is still in guarantee period and attempted / pretended to repair and took Rs 1000 and disappeared. i continued to call the call center who than sent a technician from Royal services. He disclosed that it is till in the guarantee period.He found out that the problem was not with door lock but that there was a problem with the board which has to be replaced. i am still waiting for more than 1 month for the board to be replaced. Kindly repair or replace the washing machine asap.I will be complaining to customer forum if my washing machine is not repaired soon.

My IFB washing machine is repair. so i called IFB customer care for service, they send technician, he charged me Rs.4218 for Annual maintenence, around 1 week completed, still no service yet, i am ortho patient, so i need washing machine, if i call IFB customer care, they saying "soon we service your machine"..but they taking too much time..my IFB ID:4106748

I have a front load washing machine it was damaged from 20 days.The complaint number is10011625.I called up customer care they checked the piece and they told mother board is damaged and they will get the new piece and repair it.I'm calling them from 15days every alternative day, Im not getting proper response.this is not expected from such a big company. This is the worst service I hv gone through till now.this is very very disappointing.how reluctant can people be this is really disgusting.whenever I call up they give a lame reason I don't know why its taking this long time to get one spare part.Imagine it has been 20 days without washing machine its never expected. The worst part Is ur service.We expect a quick response at least now Ravindra Gupta Mob +[protected]

Top loading machine is out of working since 29/07/2015 due to not moving drum of washing machine and complaint reported to company on 29/07/2015 but not repaired till date and company representative not reply satisfactorily even after repeated call to company representative dr.m.k.jain f-87 aakriti eco city e-8 ext. bawadiakala bhopal 462039 M.P. contact [protected]

I am deeply regret to say that i have never seen irresponsible customer service from high value branded company in my life.

I have purchased an elena aqua sx 6 kg washing machine last year and lodged complain last week of july 2015 regarding the issue - machine stopped working automatically. After number of phone calls, one mechanic came after 15 days and checked the machine for 5 minutes and advised us that they need a new part.

Since this conversation, no one came yet to resolve the issue. We are calling every day to see if its any update; however no positive reply from the customer service team.

I would request ifb team to resolve this issue on asap basis. What is the point if we buy such a high value brand products where no customer satisfaction and issues were not resolved by team effectively.

Hi,
We bought ifb dishwasher neptune dx.


Dealername: mgb showroom, tiruppur

If you can't able to serve, kill your products and send to bin, not to our home.


Initially we thought proud of having the machine in our community.

Within few days,
The issue started.

Initially started with f1, f5 errors.

Wen we asked for the dealer to replace the machine within a week of buying from them, they compromise us by making a promise towards best service.

But afterwards,

The executive will sure reach every month once or twice.

But the problem retains the same.

More than 30+ visits during these 24 month warranty period. But no use in permanent bug fix.

Last complaint logged on yesterday 14 march 2015. But still i haven't solved the issue from the customer service.

We totally felt hardly disappointed now.

If we still didn't get any solutions from ifb side.

I just throw out away your brand ifb and also hardly opposing ifb referring to my community, friends, relatives n exactly anyone in this world even it's not a human.

If you ifb have some interest on reading this complaint, you will sure find many tears due to unsatisfactory service as well as your product.

For your note, we have registered around 40+ complaints to your customer service. Out of which, most calls were asked us to made for local service center without registering to toll free number. It is done directed by the dealer as well as local customer service centre.


Don't buy this product, if you don't want to take risk. .

Still today,

With total dissatisfaction,

Mohankumar

Tirupur