IFB Industries Complaints & Reviews

I recently brought IFB Elite 7 KG washing machine on 28 July 2015. Before purchasing I have seen few reviews regarding IFB's poor quality product and services however when I reach out to dealer store he denied all these complaints and suggested that there won't be such issues with IFB products. However after purchasing I found that all those reviews & feedback were right.

In my first experience I felt bad when after spending almost 40 thousand I received washing machine with broken cover. When I escalated this IFB replace the washing machine after 10 days. I thought that now it would be okay but I found that the new washing machine comes with its own new issues. It's washing quality is very poor water is not warming up to the programmed temperature, spinning RPM not reaching at the correct speed and clothes are smelling.

Now this time nobody in listening at IFB. My complaint was marked closed without resolution and confirmation. I had also submitted my complaint on ifbappliances.com but not receive any call or email from IFB team.
I feel cheated by IFB and very disappointed by their services and will never recommend IFB product to anybody.

I had purchased a ifb washing machine in 2012 with warranty of 4 years. Every 6 months there is a breakdown. Customer service is absolutely non existent. It takes on an average of 10 to 15 days to get it repaired. Am really fed up dealing with this shoddy company. Am seriously thinking of buying a samsung or lg as their aftersales is better than ifb. People considering of buying any of ifb goods please be aware that the after sales service is virtually non existent in this company.

Customer ID No.10953452 from last couple of days my machine is not working i have locked a complaint to customer care under ticket number 16237180 till date no one has come to resolved the issue very very poor response from IFB you are cheating you customer I have decided to go to consumer court against you.

Complained for non functioning of Washing Machine on 15.7.15 (Ref No.[protected]. After chasing them on 10 occasion spares were replaced and bill paid for Rs.7, 352.00. The machine is still not working. On asking them to do the needful these people are talking very roughly and are not responding. Threatening us to do what ever possible.

On 14/08/2015 a complaint was lodged with the toll free number of the ifb company. they gave me a complaint number and customer ID number as Complaint number[protected] & Customer ID 410764 respectively. since there was no response, I called again in the same number. To my surprise, now they say that the customer ID is incorrect. However, they did not deny the registration of the complaint. However even after repeated requests, they refuse to divulge the correct ID Number, if at all the number provided by me is incorrect. Instead of informing me of the progress of the process of my complaint, they simply give me a phone number of a service personnel. he also cannot say when he could come to solve the issue. I realise that It was a big mistake on my part to purchase an IFB product.

I have already raised my complaint to customer care on 11th August 15 Complaint no.[protected]. Also i have spoken to customer Care executives & with Manager regarding this issue but no one has yet Sorted out my complaint

I have purchased my IFB washing in 2010 & i have not faced much problem before, I have also taken AMC regularly from last 3 yrs, its only last week that i have faced problem & i raised a complaint for the same, there Technician visited the place & told us that a part called "PCB" is not working, when i asked him to replace the part, he told me that it is because of our mishandling & due to Water blockage in the machine that the parts got damaged so i have to pay the charges of this part, i also told him that i have taken the AMC but he still denied to change the part, I told him that i am using this machine from last 5 yrs & this part was not even replaced once, there is no question of mishandling as we are using this machine from last 5 yrs & have not faced any problem, if we were not properly handling the machine then this part could have damaged much before.

I have again talked to the Customer Care from there I got the number of Mr Sidharth & Mr Chanchal, I have spoken to Mr siddharth to my Surprise he was very rude in his behaviour, in the whole conversation i have never felt that i am talking to any customer Service manager, as Mr Siddharth dont even wants to listen to my complaint & was stick to his technician words.

Then again i spoken to Mr chanchal & told him the issue, to which he was convince with the problem & agreed to get the part replaced, but when even after his commitment no one has come to change the parts then i called him again & he told me that Mr Siddharth is not agreed on the same & i have to pay the Charges of the part,

it seems that either the Company is not ready to give the service to the Customer or is Mr Siddharth who is running the whole show, if he wants then the Customer will get Service & if does not Customer will not get the Service.

The Question is not just the Money but also the faith & the believe the Customer buys with the product, its the brand value that we always buys with the product & we purchased it for its long use I am sure i will Never buy the product of this Company again & also will never Recommend it to anyone

Using Elena SX 6KG front door washing machine. Got complaint on its Drum, its not rotating. Registered complaint on 13/8/2015 (complaint no: [protected]). It's almost 5days, no response from your team. Already contacted service team(local team too), but i got only one response is that "Technician will call you, when he is ready". Still waiting for call... It's very worst dealing of customer even if in warranty period too...

Hi, This with regard to my IFB Microwave (Model no: 20SC2). microwave suddelny stopped working, so I registered a complaint, the service engg. who came from Umar Enterprises told the device is out of warrenty so I need to pay full amount, of 2800 for this call, and then only he can sign me up for AMC of 1482. I paid the entire amount. he had changed the Transformer and magnetron after which the device started functioning. After 3 days it again broke down, after multiple call none turned up, then I escalated to IFB Executive Muthuselvi @ [protected], after which a different executive came who did not have any history of this case, as soon he came I I told what happened at which point he was more interested to leave the place than fixing the problem this went on for 5 days. Finally she was able to arrange an engineer to come and take the device to their office said they will return that same week Saturday 25th July 2015, now we are in to 3rd week of august still there is no update or any visibility when they will resolve the issue. When even I call Umar enterprise @ [protected], either the phone is switched off or never getting answered. Ms. Muthuselvi is trying to get the issue solved for close to 4 weeks now but I feel she is not getting any support from UMAR enterprise. Given this, I request your help either in getting the money back or get the issue resolved. Thanks Sudharsanan. [protected]@msn.com [protected]

Complaint was registered under no.16132884 . Machine is under comprehensive warranty with their service centre in Mumbai. Service engineer visited after 5 days. Informed control panel defective and need replacement . Not replaced over 10 days siting that spare not provided by company . Lodging claim with consumer forum for extra services of maid @200 per day for washing cloths for deficiency in services till repars.

I regret to say that i never seen this type of irresponsible customer service from product in my life. I have an Elena Aqua VX 6 kg washing machine, purchased in 12th Apr'15 & complained for water leakage at bottom of washing machine on 7th July '15 & 13th Aug'15. The complaint ticket number is 15938075 & 16207091. Since no body visited to check the fault. Hence request you to kindly arrange to send service person at the earliest. Model:Elena Aqua VX 6 kg Serial No:[protected] Code No: 11136107 Purchase date: 12th Apr'15 Contact no : [protected] Address: No:125, Hanuman Nagar, Opp Hanuman nagar water tank, Gurjar hospital main road, Khandwa, Madhya Pradesh-450001

BEWARE IFB!!! They showed great eagerness to sell their product but have taken us on a total ride thereafter. I have an Elena VX 6 kg washing machine, purchased in 2012, so it is still under the 4-year warranty. I complained on 8th august 2015 about a water drainage problem. My complaint ticket number is 16176675. As my soiled clothes were still in the machine after half a a machine run, they said they would attend to the problem on a priority basis. It has been 7 days, and my husband and I have made hundreds of phone calls which are attended to very politely by the customer care executives. They kept suggesting alternate numbers that did not respond or were switched off. And they have neither had the time to attend to it nor got back to me. Our predicament is as helpless as ever. Please help to form a solidarity among aggrieved customers and suggest a course of action! THIS COMPANY NEEDS TO BE REPORTED IN THE CONSUMER COURT, SUED AND HOUNDED OUT OF BUSINESS!

This is regarding the complaint against one product purchased by me from IFB Point Chandigarh. On 8th Aug 2015, I purchased one Microwave Convection from SCO 2430 Sector 22, Chandigarh IFB Point. Model Number of Microwave is 30 SC4 and it costs me of 14500 Rupees. On 11th August 2015, one service person from IFB visited my house for installation of IFB Microwave and he said that Microwave is defective and it needs to be replaced. But after that IFB is not replacing my Microwave. I have called so many times to IFB customer care and to dealer as well but they are not ready to replace the Microwave. Please help me. Regards Arun +91-[protected]

I had lodged complaint no16046043 on 22.07.2015 which was attent after one week. The service engineer changed the door lock but the panel of my washing was burnt while installing the door switch and the service engineer told me that by 08'.08.2015 the board will be replaced. Since till 12.08.2015 I enquires about the status of my complaint from customer care I was informed the complaint is closed. I informed the executive that the work is not completed as the board is to replaced, the executive informed me that he is again registering my complaint and new no. [protected] was given. Even this complaint is attended till date. From last 4 months there one complaint or the other complaint which the company is completing in a months time. Due to this a have lost approx 3 months of warranty. I have sent mails to customer care of IFB industry but there is no response.

My ifb serial no. Is -010730 Recent complanint no. Is[protected] Senorita dx It is under amc (Under the name of mr. Pv. Rao) From last 4 mnths every month some or other technician is turning up and attends to the issue which after he leaves occurs again. Your service tehnicians even took it to workshop, changed n no. Of parts-tub, pcb, switches what not, but still not even a single time a wash is completed without getting stuck why dont u own up the problem and resolve it and what is the amc paid for? In a gap of 45 days they want to take it to the workshop again now... Can i get better n efficient techicians to attend it to it soon??

Dear ifb team This is t v leo from chennai, have purchased the washing machine 7 kg direct drive and its of 4 years old. Every time whenever the complaint is registered its around 5 to 6 times i have to call the customer care but their will be no response aterwhich i have to call the chennai manager pertaining to that area afterthat too it will be attended after 2 days. On 03 aug 2015 there was an abnormal huge noise from the machine during operation immediately the machine was switched off & when checked there were plastic particles inside the drum. On the same day the complaint was raised but their is no use till date. Around 4 times i have called the customer care and registered the complaint but their is no use. Have spoken to the area manager mr duraiswamy but inturn he said that he is not responsible for this particular area & inturn he gave the other mobile number but when spoke on 11 aug 2015 he said that it will b attended on the same day but till date it is not attended and their no call from ifb. Today i have called the customer care and asked about the status but there is no response. Its already 10 days but there is no response from a global manufacturer - ifb industries. Even a petti shop will respond to the customer in time as far as service is concerned. This is the best gift we got after ivesting rs 37000.00. Note : we are facing issues for the last 10 days physicall as well as with mental stress. Ifb industries should attend the complaint by tomorrow else this will be taken to the consumer court and registered as complaint for such a repeated poor service. — regards Leo t v [protected]

Dear Team, Being an old and loyal customer, I contacted Customer Service on 23 June'2015 (Ticket[protected] to complain about my IFB Elena 5 Kg washing machine whose motor unable to run, stuck while running and producing high sound with some plastic material coming out through drainage hole. A Technician came next day and advised us to deliver it to service center, I did the same, but on continuous calling I somehow received the machine back after almost 1 month and 18 days (49 days) on 10 August'2015. The problem exist and the machine unable to wash cloth as motor is producing the same sound. The back cover is also exchanged, it is old, rusted and its holes are not covered so rats are getting inside it and cutting wires. I have contacted customer care today (Ticket[protected] regarding the same and writing this email in the hope that my washing machine will be rectified soon. This machine is covered under warranty. Please find attached pictures for your consideration. Regards, Amit Bhola M : [protected] Customer Details:- Name - K.K. Bhola Mobile - [protected] Address - S21/54-55, EnglishiyaLine, Cantt, Varanasi, U.P. - 221002 Washing Machine - IFB Elena 5 Kg

I purchase a washing machine Senator Aqua SX 8kg on 4-3-2015 due to some reason i start using my washing machine after 1-2 months and on 3-8-15 a person from service center come for service he add 2 pouch of IFB essentials Descal and set a program and when the program completes i check my washing machine, the drum of the washing machine was changed their are patches in it, the shime of drum is vanished and it looks black and dull when i call the service boy he said it happen some time the drum will be normal after 2-3 months after that i took number from net and call to local service center then on next day the boy come and by talking with his head he said that they will replace drum (to note down the drum number he tried to open the drum but he cant open in the end he write some other number) . i don't want the drum replace i want my washing machine replace. on 8-8-2015 i called to customer care[protected] he said that he enter the complaint regarding replacement the update will be given on Monday on my registered mobile number but i didn't get any call, today[protected] i called to customer care firstly they told me that they will not help me for replacement i need to talk with some local manager he gave me number of Sanjay and when i called sanjay with rude words he said u should feel good that we are replacing drum your washing machine will not be replaced then again i called customer care[protected] this time customer care executive is saying that he enter a complaint and with in 24 hours a person will wist to my place and check weather the machine will be replaced or not if i ask about that details of complaint which was entered on 8-8-2015, he didn't give me any details . i want my mashing machine replaced i don't want any local service center fitting i purchase a new washing machine not a second hand that one part will be replaced. the main working is on drum if i get any problem like of belt or any other part after some time then who will help me. i want a fully new washing machine i thought that IFB is one of the best company but i was wrong the time i purchase washing machine their was no manual inside the ifb installation boy said u don't need any manual but by talking with seller he help me and provide me complete manual with warranty card and this time when the service man come i ask for the three flow system because there i can see only one flow of water from upside, he said that it will work like this he dont know much about it ... sir/mam i feel very bad the way company is dealing with me i have a trust on ifb but as i can see the quality of product is coming out and the after sales service, i will never refer any one to buy a ifb product . ifb complaint number 16149358

Machine runs continuously and could not complete washing even after running five hours. I am sorry to say I am suffering with this machine till purchase. Mitali Konar Customer ID: 10292667 A-24 Purbayan PO: Sodepur Kolkata-700110

We have bought the "Serena SX.5.5Kg - IFB washing machine from M/S. S.C. Shah & Co. Pvt. Ltd. vide their invoice no. AN-3519 dt.[protected] and installed by M/S. Classic Enterprises vide their Invoice no. 4165 dt.[protected]. So far none of them send a technician for service even they have called several times over phone. Now the machine got struck with our cloths and the door is jammed.

I have purchased IFB washing machine in July 2012, It started creating noise, we contacted the service centre and an engineer would come and say that stand is making some noise, We purchased a new stand and still it was making noise. Than a new engineer come and he informed that your drum is having problem it needs to be replaced, I shared him the bill and receipt copy to support the warranty claim, this visit was on 29th June 2015. After that no action was taken by company. Thus I wrote an email on 9th July 2015 and registered a formal complain no 15947942. After this one engineer visited our home with used part, i requested him to get a new part to be replaced or give in writing that you are installing a used part, which they refused to give. Since than I have written several email to repaire my machine, received one or two reply stating that they will sort out the issue soon. Since last 15-20 days they are not responding to my emails also and machine is not repaired. Thus I approached this forum