IFB Industries Complaints & Reviews

My complaint no is [protected] dated 6/7/15.. After lot of complain a service engineer came and attended the machine found a pipe inside the machine was leaking. I gave adhesive material and my husband helped him to sort out the leakage. He promised to bring the pipe and replace it within few days...last week a person called and set he is on the way to replace the same but till date no one has attended the problem. Calling the service in charge repeatedly but no person picks up the call. Knowing well it is from the customer, even the senior person does the same in fib.

We had purchased a NEPTUNE-VX-DISHWASHER on 06/07/15,
from IFB POINT-AHMEDABAD, the machine was delivered on Cash on delivery.
When next day the demo team came to install the machine there main interest was to sell the stand and additives.
After installation it was found that the funnel through which you pour the detergent and liquid was missing,
lots of complaints were done, service team visited assured but till date the parts were not delivered and now with out the same we can use the machine.
COULD NOT UNDERSTAN HOW CAN IFB deliver MACHINE with out the mandatory parts.
If IFB team can view this mail should start thinking of the standard of Company and should start acting immediately.

I am having amc of my mw oven 30src1 vide amc no 152415 dated 8-7-2015. I registered a complaint with ticket no 16090866 regarding not heating of the mw oven on dated[protected]. On that day technician from your delhi center, mr ganesh yadav visited the premises and told me that some part will be changed and i will come within 2 days to rectify the fault. I waited for another 2-3 days but no body come to rectify the problem. Then i call to your customer care on[protected] and they gave me numbers of mr manoj and no body bother to attend my oven even after my several calls to mr manoj and on [protected]. After 8 days i. E on 4-8-2015, same technician mr ganesh yadav mobile no [protected] visited the premises and have completely damaged my oven and even after sparking was there in oven, he left the oven unattended and oven is still faulty. He did not bother to attend the fault even after i have made several calls on 4-8-2015, 6-8-2015 and today itself i. E on 8-8-2015. I have also contacted to mr manoj with mobile no [protected] he assured me on two days back that fault will be rectified on 7-8-2015 but no one has come to attend the same and your service center has also closed the ticket no 16090866. Today i have again complained to your service number but they have again registered the compliant with ticket number 16175998.

We have bought a IFB Washing Machine about 2-3 months ago . on 14th July 2015, that machine stopped working due to some problem.As the machine is showing low voltage so i think its related to the voltage .We registered our complaint firstly in Jammu service center, then we called on your customer service center .15th and 16th we tried a lot but no body answered. On 17th July 2015, we registered our complain by the name of SH.SHAM LAL .We called from the no.[protected]. Since then nobody had come and checked our machine. No action has been taken.
We are facing a lot of problems. Now its going to be a month since we have registered our complaint. I want you to take stricts against the persons who are not doing their work properly. Our washing machine is in warranty.We bought it on 11-5-15 from PRASHAST ELECTRONICS and model is IFB Automatic Wasing Machine Senator Aqua ST 8kg.
So, i request you that either you send your serviceman within 24hrs or replace the product or give our money back i.e37000/-. Otherwise i will copy this whole email with bill to the consumer care office then you will have to pay the penalty.
I am very upset with your bad service ad i will make i never buy any other product of your company.

1. I have bought IFB 6.5kg washing machine before around 2 month back. it was working fine for 1month then after i t is not washing cloth properly. So i have file a complaint before around 20 days. but till issue is not get resolved. But what i have seen in 20 days, is horrible that IFB customer service is too worstest i have ever seen for any company... Below is the detail : 1) When I field a complaint 2-3 time, with out my permission they converted it to resolved and not getting proper answer from customer care... Now they said used very costly powder around rs 500 and used company's liquid. 2) One a technician came to home and ask to start washing machine I will be back in 1.30 hour to check result but when we call him back he has switched of his mobile and never came.. 3) On this Saturday I called the main technical head some patel is there. He told me person will visit in between 12 to 3 today I have applied half day leave to my office but when I call at 3 he told me he is busy somewhere so not able to visit today... this is height of irresponsibility 3) So I have called to customer care and got number of ankit dave(in charge of Ahmedabad center), So as per our discussion he has to sent technical person on this Monday but due to some problem I have called up the technical person and also drop message to dont come today... but still came around 3 pm without informing us(Usually he has to come 9AM on the morning), So I called to Ankit Dave today about my problem he told me that he will ask to technical person to call you but till time I haven't receive call from him... and when I called him he is not picking my call. this is such a ridicules. By this we can identify that if main person from service center is such irresponsible then how staff is... Now I am fed with your product and service. Even price is higher than other product quality is bogus. We have many more option in market rather than IFB and I will surely tell the people through social media and verbally that never buy IFB product.. Please tell me how can I provide washing machine back. I dont want it and I want my money back... I will rather buy from samsung, LG etc... Washing Quality of IFB washing Machine.. We have drop washed cloths under clean water after wash from IFB senorita aqua SX 6.5 kg washing machine and found this much of detergent in cloths... This has been done under their senior technical engineer from AHD and still they said this much of detergent will stay from machine.. Poor result of machine...Think before buy IFB washing machine...check it 2. IFB Appliances your technical person named Ankit Dave told us don't use detergent only used our liquid .Is this means you are raise question on quality of Surf Excel India & Surf excel matic powder or any detergent company.At last visit Mr. Ankit Dave had came with Surf Excel Matic for IFB Appliances with symbol . Are you saying that surf excel is not provided better quality of power for front door washing machine??? Why you are saying prefer our detergent liquid which is more powerful than surf excel... Than I think crores of people are using surf excel powder for their washing machine... Why your machine is not able to reduce all the powder from cloth... As per your comment it seems surf excel need to improve their powder quality...Then really surf excel need to improve their quality to reach expectation to your washing machine...Here i am sharing a letter written by Mr.Ankit Dave senior technical person of IFB Appliances Ahmedabad, Gujarat. with IFB Appliances & Surf Excel Matic & Surf Excel India. 3. IFB Appliances & Surf Excel Matic &Surf Excel India Then really surf excel need to improve their quality to reach expectation to your washing machine...we did not said but indirectly IFB Appliances person named Mr.Ankit Dave and kashyap bhatt 's teams ahmedabad, Gujarat was said indirectly please check that letter .Because we are regular customer of Surf Excel India & Surf Excel Matic since 6 years. i think IFB Appliances have to time take audit for your technical team of Ahmedabad, Gujarat.

I has initially raised a in the month of June regarding my microwave. The technician came and resolved the issue and convinced me to take AMC which I did . The same issue occurred back in 2 weeks I then logged a complain on 3-July[protected], The same technician Senthil called and said that there was a problem with my touch circuit and said that he would order parts.On 7-July-15 I received a message that the complain is closed.I followed up with Senthil without any success and logged another call on 11-July[protected] again I waited for someone to resolve my issue In the meain time I made several calls to the customer care to resolve my issue without success. I called back on 6-Aug-15 and was told that the call was closed and they logged a new call ticket no [protected] and the manager suresh assured that the problem will be fixed, However when I call the customer care number [protected] today I am getting message that this number is not valid. This is absolutely pathetic service I am receiving from IFB. This made me not to prefer or recommend IFB products . It would restore my confidence if someone sensible can resolve my issue.

I have microvawe model no. 25SC1. And its door has broken.I call the technician .But he said company not provides door lock now.becouse your model is too old.and its door lock not in stock in anywhere in Punjab. I m suffering this problem till 8 months. Plz help me as soon as.to provide door lock.
My name is Sukhdeep singh
From Gurdaspur Punjab
Mobile no. [protected]

I complained to ifb customer care over phone regarding unservicibility of my ifb microwave oven on 21st, 28th and 5th aug but no use I called in [protected].I had AMC .one day one person came and told some parts to be changed, will come next day .model is 30SC3.

Hi,

It is very frustrating to write this email regarding my Complaint# 16145377.

I've raised a Online complaint request (on 3rd Aug 2015) on your portal on the below address for enquire type as "Service-Complaint Registration" with all the required details (specifically my address details highlighted in red)

http://www.ifbappliances.com/get-in-touch.html

However, there was no response from your end on my complaint except an automated web email that service query will be addressed.

On 4th Aug 2015, when I called your call center regarding my online complaint, was upset to know that no complaint got registered and an oral complaint was registered with number 16145377 and will be addressed in 24 hours.

On 5th Aug 2015, I had to again dial your call center[protected] to enquire about the complaint and was irritated to know that the wrong Pin Code 500067 was updated in your database for on my address (where as I've provided the correct address for communication with correct pin code which can be seen in the below email. So purely a mistake at your end) and after the correction was said the issue will be again addressed in next 24 hours.

On 6th Aug 2015, after waiting for 24 hours again I dialed your call center to check on my complaint and again same response from the executive that it will be definitely addressed today (6th Aug) and the complaint is marked as escalated with highest priority. However, I've insisted for the local IFB service center office number where my Complaint has held up. I was given Masab Tank IFB service center phone#[protected].

All the day I tried around 5-6 times to the call center and another 5 times to the Masab Tank service center to send a Technician to look after the issue and nothing has been done till now (that is I'm drafting this email at approximately 8PM of 06/08/2015).

Could you please let me know what should be my next steps for my complaint# 16145377. I purchased washing machine on 13/04/2013 and still has around 2 years of service warranty. However, should I go to local technician to get the problem resolved as I see that the 24 hours buffer time to look into my complaint from 03rd Aug 2015 seems still not completed and may taken another 15-30 days.

From past 3 days, it is very irritating calling you people to look into my complaint and on another side the laundry piled up at my place.

Can you please provide me the direction on this issue.

Thanks for your cooperation.

Regards,
Shiva.

I raised a service request with IFB customer care for the malfunctioning of my newly purchased Microwave oven.I raised the complaint on July 28th 2015 with ticket no [protected].Till now nobody attended the call.Each time when i contacted the customer care team they said the technician will attend it at the earliest but nothing has been happened till date.Request somebody to look into this and resolve the issue.

I purchased an IFB dryer on 20th July, and i immediately called customer care for installation. For 5 days they kept on saying there servers are not working so they cannot register any requests. Finally on 1st Aug they registered a request for installation and till now that is 6th Aug not a single person has called and every time I call customer care the same story...we are sorry but definitely today the technician will come. Really disappointed with such a response from such a reputed company.

Old complaint no 15852760 dated june 26th Followup complaint no 16001408 July 16th customer id 10702513 I raised one complaint on June 26th regarding my microwave not working well which never get entertained the complaint details are as below [protected]@ifbglobal.com To [protected]@yahoo.com Jun 26 Dear Customer, against your recent call a Ticket is generated i.e Ticket 15852760 and the Technician will visit Shortly. Later when I called back IFB customer care asking why nobody turned up yet they closed the old ticket and raised a new one as per the forwarded mail and then one support guy visited my place and declared that one of the board needs to be replace and will cost around 4K and as the warranty void on July 4th I have to pay the amount from my pocket, when I informed him that I raised the concern during warranty period and that ticket get attached to this new ticket, he replied back that I don't have any special instruction regarding this old ticket then I told him ok you will start procedure to get the new board and meantime I will check with customer care if it is covered under warantty. hence I called the customer care they confirmed me that as you raised the concern under warranty it will definetly get cover under warranty and in turn they gave me the telephone # of Mr Rajkumar who is the some area manager of Banagalore and assured me that they will forward all the details to Mr Rajkumar (Mobile: [protected] and landline[protected] which replies as number not working) as well so I have to contact him and the board will get replaced under warranty, since then Mr. Rajkumar is playing around and every other day when I call him he give the phone to someone to talk and try to assure me that our support guy will visit today for sure but nothing happen till date Today they gave number of some Mr Ravi ([protected]) and when I called that fellow he told me that you need to write a mail to customer care and on that mail customer care will give instructions to us and then only the board can be replaced under warranty. I am not sure what actually is going on is it the support team in Bangalore who don't want to serve or is it something related with IFB after sales services as I refused to upgrade the warranty, IFB don't want to entertain the complaints raised by me. The reason I wouldn't upgraded the warranty is in last full year means till date I bought the product no service engineer visited for a regular maintenance while for other products from other brands I am using the service engineer visit is scheduled quarterly and they follow the schedule, while in case of IFB even raising the complaint no body turned up and if some one turned up they try to indulge in some wrong practices not sure if this may be the reason of not resolving the complaint on local level. I sent so many mails to the customer care email id [protected]@ifbglobal.com but no body bothered to reply

I made complaint on washing (sensor problem) last 1 month continuously calling cc still no response from their side and poor customer care also my last complaint no:[protected] .every time i call customer care they want to finish the call fast and not giving proper solution .Next time i ll suggest my friends not to buy ifb.

Hi, I want to bring to IFB notice that the Service is very very poor and unresponsive. We had lodged a complaint almost a month back and till date we are only getting response that the Service Engineer is busy or transferred or part not available . Its been just 6 years since we purchased the Washing M/c and every year there are defects and we had to renew the AMC and inspite of having a AMC there is no resolution for almost a month. This is very poor service from IFB . My complaint number is 15988699.

Washing machine Stabilizer purchased on 31/10/14 Called Customer care, they told to call the agent. Then called agent Mr Seetharaman [protected]. He say he will come but not coming, again tried calling but he is not not responding My Number [protected]

Dear Sir, I had purchased one IFB AC from Khosla Electronics, Kolkata in April'15. Due to my transfer I have shifted to Jharsuguda and requested IFB through customer care to reinstall the AC (Complain No.15932850 dt. 07 July 2015). It assured that the AC will be install within next 48 hrs. But till date the AC is not installed . Please help.

My microwave screwed upon 3 May ;i lodged a complain ..on 6may Mr XXX BANERJEE CAME he said door needs to be replaced .I agreed but it took him 4 months still he is saying Company doesnt have this door...is it believable ...a company like ifb doesnt have microwave door since Last May ...My point in KOLKATA SERVICE CENTRE IS WORST(IFB) ..MOST OF THEM R INEFFICIENT AND LAZY ...I REGRET BUYING PRODUCTS NOW...I HAD FIXED MICROWAVE FROM AN OUTSIDER ...DEFINITLY WONT CALL KOLKATA SERVICE CENTRE AGAIN

I have purchased IFB top load washing machine Model:AW6501WB 11 months back. Now it is giving lot of trouble. Suddenly it stops working and displaying 'E1'. If i open the lid and close it starts working. After some time again it stops working. I cannot keep watching as I am busy with some other work. Kindly solve my problem as early as possible. Regards

Techniciaan tod different compalints that bearing soiled and in the officee he told that not broken bearing and he closed the complaint with out resolving our problem and i lodged fresh compaint on 30th 16111439 still they have not attended

My complaint no. 16103584 For Ifb Neptune dishwasher not attended inspite of repeated calls to customer care. They always give standard answer server down call after one hour. Tried calling the branch head Mr.Vignesh but to he is also of no help. If anyone has any info on some higher up official of IFB please share. The product is on AMC and I am unable to get it serviced elsewhere.