IFB Industries Complaints & Reviews

we have purchased IFB washing Machine from Shah & co, chrompet, chennai 1 and half years back. For the last 3 months, water inlet was not working properly. 4 technicians from V care services attended one after the other but the problem is not yet solved. The franchise is not equipped with talented technicians. one of them is telling to use two filter in the inlet but the other guy is saying that one is enough. there is no uniformity of opinion among the technicians. the way they are handling the machine is also highly irresponsible. at the time of checking they damaged our machine cover. at last they found out that the volve is to be replaced & it will take 1 week to replace it. such a big company having branches all over the world but there is no stock of volve. I understand one thing that during the warranty period, they are not ready to replace the damaged spare. even if its possible, it will be made after too much of delay. we are totally disappointed with the IFB customer care. I hereby recommend that those who are reviewing this complaint, please don't go for IFB.

my washing machine elina dx 5.5kg is not working for 1month.i have already made complain but no response from them at all.docket no is15858997.differnt technicians came forv 3 times.but nobody could solve the problem at all.after that they told that it will be done within 2-3days.but from 15th june to today 22nd july they have done nothing though it is under AMC.now i have decided to focus it on media that after doing AMC IFB customers are being harrased like this.

I have some issue in my washing machine i booked a compliant on 13.7.15, they send one technician he said some problem in the water inlet, so he need to bring the material and to be changed .Till now no proper response from customer care .
My ticket no [protected], it is in the warranty period.

My washing machine is in warranty and having some problem. I booked a complained on dt. 11th July, 2015 but till to no one is visited my place to repair the same. Several times I ring up in your Bhubaneswar number[protected] but they are very unprofessional people and not deal the matter properly. Today they give another cell no- [protected] buy she is also not able to deal the matter.

Let me tell what may be the next step. Will I go to the Consumer court or is their any other option?

My Name is N.Vijayan, Residing at H.No.818, Sector- 7 C, Faridabad-121006, Haryana, India. My customer id.10228916 & Complaint No.15997489 dated 15.07.2015. We are using IFB Washing Machine since 2005 and used to have AMC since then. On 15.07.2015 we have registered a complaint regarding the water leakage at the bottom of Washing Machine and requested customer care executive to send the service engineer on saturday since we both are working and may not available in working days. when your service engineer reached our home for repairing we were not at home however our children were there. we dont know whether he checked the machine or not and he just informed our children that he will come on monday but he did not. i cant understand that may be we were not availble at home but what resist him to contact us by phone to tell us the reason why he cant able to repair the machine or why cant he wait for 5 more minutes when our children informed him that our parents are just reaching home. Immediately we have contacted your customer care to send somebody else so that we may know there is any problem with Washing Machine or not. but they informed us they can send service engineer on monday evening 7 Hrs but nobody turned up. Then today we contacted Mr.Mukesh Kumar, Manager, Mobile No.[protected] and explained him about the problem, he lost his control and started shouting and stared to speak like rowdy giving disrespect to me when i told him to refund my AMC amount.and asked to keep me cool at the same time he is provoking me first to shout also. Therefore I felt regretted that we were your customer since the year 2005 and to receive disrespect like this way. Hence, it is requested that, kindly, refund my AMC immediately.

Two month before i complaint but after one month only they came for service after that he said spares are not available now, I will come back again he said but still now he didnt come for service. My complaints are listed down,

1.Heavy noise in drum
2.water leakage while running

We've raised Washing machine complaint on 12th July. After multiple chasers Pradeep has visited on 15th and informed that motor has gone bad. We've been speaking with your service center staff Raghavendra[protected] to fix the issue. Our requests and followups have become like speaking with deaf person.

Escalation point Nirmala also not responding

my compliant id /no ;15937790
i booked compliant two weeks back. still now nobody to resolve my compliant.
i have been using IFB washing machine for 5 years and i have also AMC it is effected from last year 2014.each compliant to resolve the issue u take long time .it is not good for u and very bad services iam facing for last 2 weeks.why u not taking seriously.somany times i called to customer care also . they given some numbers . but they didnt answer at any time .
pls take action and resolve my issue as early as possible .

Customer ID 1788516, complaint ID 16038692. Machine is switching off repeatedly and water coming out from the bottom of the machine. i registered a complaint on 19th July for which a technician named Sonu visited and repaired it and also asked me to get the water filter of the machine replaced as he has detected lots of scaling inside the machine, so i agreed and paid him 1850 for it, he gave me a cash memo/bill too for the same, although now im doubtful as he really changed the filter as after 10 mins he left my residence machine stopped working and in the same condition in which it was earlier and to my shock, Sonu is not attending my calls, i have been calling him from yesterday he either switchs off his phone or dont take my calls and when i called IFB they said the complaint has been closed and resolved. Now i've registered a fresh complaint and again calling Sonu and a lady called Shakuntala from IFBs authorized service dealer, both are not attending my calls. please help mt resolve my complaint. and take the necessary action.

With ref. from Complaint No: 15448423 booked for repairs to Fully automatic IFB machine ( purchased on[protected] on[protected]. No action taken by the company till today . The customer ID is 3364361.Please direct the concerned to do the needful without further delay. G.L.Dhar (Customer name) F-505 Neelpadm Kunj Vaishali Ghaziabad Pin : 201010 (U.P) Mob : [protected] Date :[protected]

Customer Code 3240773, complaint No. 16017020 dated 18.7.2015 Wahing Machine making huge noise and sparking detected at bottom of machine. No response to the complaint from the company, other than the customer care executives readymade reply of to be attended withing 48 hours. At first not even the customer care provided the complaint number, they give only after i insisted for the request number. very poor customer service from IFB

I am using IFB dishwasher Neptune DX since last 2 yrs. My consumer id is 10244461. Over the last 02 months i have complained many times and being under warranty the company is bound to respond to any technical problem in the machine. However even after repeated complaints to IFB Helpline and atleast 10 ticket nos were generated and no response by any technician till date. The machine stops midway and displays error E7. Also there is a complaint regarding poor quality of door handle of machine which has cracked and about to break. No one is reponding from your company. I am sending this last complaint to IFB and then take legal recourse to sort out this matter. Lastly I am a Senior Army Officer and request you to apch IFB to stop the harrasement and wasting my time for which there will be heavy penalty on the company. Extremely poor after sales service. Last product of IFB. Never again. Thanks Col Ashwini Bhatnagar

R/SIR On 13 /07/2015 I brought a IFB washing machine from aerovision Abohar and called them for engineer next day they send a person Mr Pawan on 15/07/2015 who charged Rs 150 for just giving demo and I got to know later that he was not a employee of FBI and I was wrongly charged by that person.

My name is durga prasad kayat my customer id is 10936961.

i was registered complaint at your customer care executive but still my complaint is pending i called today also mr atul garg but he doesn't take my complaint seriously even his attitude is not proffesional & he doesn't want take it.
please kindly follow up.

my complaint pending since 16/7/2015. & complaint no. is 16003478.

Dear IFB, I am using Elena DX model First complaint - "[protected]" Technician advised to fit filter worth Rs.3600/-, problem repeated again. Second complaint - "[protected]" Technician said there is dust in the circuit, problem repeated again. Third complaint - "[protected]" I said this problem is repeating and asked to consider my concern on priority, till now 11.30 a.m no technician has contacted. Is this the way a customer is to be treated, the technician is not trained he just takes trial and error method. Unnecessarily I spent Rs.3600/- to fit filter which has no connection with the problem. Kindly address my complaint with a well trained technician. Regards, Navaneetha Krishnan P R [protected]

Dear Sir/Madam, I am an user of IFB washing machine for the last 15 years. Presently I am using a Senator 6kg. On 15/07/2015 I had lodged a complain (no:[protected] at your customer care about my machine which was damaged during transportation and requested for help and advise of a service engineer. On 17/07/2015 a service technician visited my house and advised me to sell the machine to a kabariwala so that I get the most out of it in terms of monetary return as the machine was beyond repairable. On 18/07/2015 at the insistence of my helpful neighbors I called a proven technician known to them. Within half an hour my machine was ready for use and I was charged only Rs.500/- for the service. No parts were replaced. Except for the outer body which was dented during transportation all other parts were ok. I was thus saved from unnecessary expending of purchasing a new machine and loosing the one I possess. I leave upon the authorities to decide and take appropriate actions in this regard. hoping to hear from you soon. S.Paul Cust ID: 11144441

Dear Sir, I have very very strong dissatisfaction and complaint with your Washing Machine product (Model AW60-7233). I am repenting a lot buying IFB Appliance as quality of your product has taught me a very strong lesson and I would never fall in your trap nor let any of my knowns to fall. Every one year or so, it gives me a big monetary jolt. My other colleagues with other brands W/M viz Samsung, Whirlpool, Videocon etc. are so happy with their product and mock at me on buying dearest brand product and paying further on continuous instalments in the name of Repairings. Every 1 year or so PCB kit of my W/M gets damaged (Don't know how) and it seems it is absolutely intentional for getting continuous cash on endless basis, till the customer gets faded up and crush the product in pieces. I have attached an Invoice dated[protected] for the PCB replacement. I had taken your AMC too at the same date, but neither I received any call from you nor any one came to check the health of my W/M. That AMC was my biggest mistake, and I just thrown Rs. 2, 921/- in dustbin. Now 2-3 days back, W/M is not able to switch ON. On lodging telephonic complaint (Firstly he said we don't recognise you as you are not registered with us. I told I already have two invoices with me, then also he told you are not registered. GOD knows how do you manage), your service engineer came and touched nothing except the power button of the W/M and straightway told that PCB is gone. I shown him previous bills of PCB replacement and asked what is IFB's quality standard? Is this PCB made with 1/2 years life only? He kept mum and asked me only one thing "Do you want PCB to be replaced or not?" I requested him to check wire or any other part then he repeated again "Do you want PCB to be replaced or not?" I had no other option to tell him "YES". Now I want to ask directly from you, is this your quality standard? Shall I have to pay continuously like this until I crush my W/M into pieces. I even wont like to sell this W/M to others, as it would make me feel like a cheater. I am very much disappointed and angry and have vowed not to repeat my mistake in future, and I'll keep spreading awareness among as much people as I can (through personal contacts, through online complaint portals, through social media including hubpages sort of websites and whatever available ways) about your Standard of Quality. Customers when become angry can damage much much greater than what you can do. A very Disappointed and Angry Customer,

I have logged in a complaint with IFB for my washing machine and they have been sending in service technicians for almost 4 times and none of them know what is the issue is.Everyone keep telling problem with Mother Board but none of them take a step to change it. Now that my warranty is going to get expired and not sure if this might be covered under warranty.Overall they even dont respond to our queries.

my complain no 15946481 which was raised on 10th of july, which has not yet been resolved. we took amc for 1 year. after waiting for 5 days we got repaired by other mechanics by paying, and this is not the first time to happen, last time also without solving they closed the complaint by saying we did not lift the phone. it looks like fraud, kindly return our amc amount so that we can by other company washing machine .

i have registered complain of IFB make washing machine on om 08/07/2015. From date of complain to till today there is no any responsible answer received by service centre and my complain is still u resolved. MY TICKET NO. IS 15939926 Kindly take require action soon and solve my problem Regards DINESH LUHAR [protected]