IFB Industries Complaints & Reviews

I am using a ifb washing machine and i have taken an amc on jan 15, 2015. This machine is not working in last 20 days and company not taking any action against. I also called the delhi and the patna head offices and no one look at this matter till today

I have a IFB Elina Wasing Machine. Since four days water is not draining. I have lodged complaint on 10th July, 2015 at 1o AM. Complaint no. 15959486 It has not been rectified till now despite repeated reminders with customer care toll free[protected]

I have IFB washing machine. As I was booked complaint in respect of inflow of water into the machine, service engineer has come attended the fault. Ticket no is [protected]. But, after the service engineer gone, when the washing machine is in off condition, water is automatically inflowing into the machine. In this connection, I made complaint on 12.7.2015. So far, no one is attend the fault. I request you to kindly arrange to send the service engineer to attend my complaint, immediately. D.Ravichandran, Plot No.14B&15A, 5th street, RKV Avenue, Zamin Pallavaram, Chennai-600117 Tamil Nadu Mobile No.[protected].

my name is renjith am from trivandrum.i brought a ifb ac one year back.the ac cannot be cooled its turn off automatically .i called ifb customer care for 5 times same complaint is happened..once they come their service charge is 500 and parts etc 3 time they came they ask there is no complant and they told me 500 is the coming charge.today[protected] they come and fill ac gas and do some work they give me a bill of rs 2000 after i turn on ac its works after 2 hrs the same complant happened

Microwave oven 30SC not working complaint registered on 03/06/2015, Complaint no 15698948. Not attended and resolved till date. Repeat complaint register on 30/06/2015, Complaint No. 15880310. Still no one has attended and resolved the complaint. Machine is under AMC and the receipt no. of AMC is 28687 dt 24/03/2015. As per the no's given by IFB, contacted repeatedly Bangalore Customer Manager Mr. Ravi - [protected], But he is not helping and is not doing anything to resolve the complaint. Kindly do the needful to resolve the complaint and make my Microwave oven serviceable.

Our registered mobile number on IFB is [protected] in the name of Mr. Surinder Gupta Address : 16/A, Phase 5, Aman Park, Ludhiana and we bought IFB 8 kg Senator Washing machine on 12th June, 2015 It shows "motor error" and we have registered the complaints many times, but nothing has been done so far. The local representative is not even picking up the phone

I have already filed many complaints about my Split Air Conditioner but the concerned authorities are not taking the matter seriously.Previously... Some engineers came to my house and instead of replacing it... They repaired it and told me that the problem is solved and the AC won't bother me again. But just after a month... The problem recurred. So it's my humble request to authorities to take some action.

My washing machine is not working properly and it had spoiled my clothes. 4 of my clothes got bad scratches and got torned (Damaged with holes and long cuts) badly and became useless for us. I have registered a complain regarding the same on 28th may, 2015. Complain number is: 15640993 and another complaint number is: 15798979, which i registered on 19th june. Following are my washing machine details: Model: senotor dx 6kg. Date of purchase: 2010 Bought from: total mall, bangalore Customer permanent id: 2285339 Technician (Kiran kumar, mobile: [protected]) called me on 29th may and then he came to my house on 30th/31st may and inspected the machine and the torned clothes. After inspection, he told me that digital board is gone and it is generating too much heat, which in turn in causing damage to clothes. He gave me two options to proceed: 1. I can go for paid service, which will cost me 4k+ and digital board can be replaced with newer one in next 4-5 days. 2. I can go for amc, which will cost me 3.5k+ and digital board will be replaced by him with next 4-5 days, and max 7 days. Obviously i went for second option and paid him the money for amc and got receipt from him. After that i kept calling this technician every now and then, but he either doesn’t pickup my call or simply say that he is busy with his personal work and he will send somebody else. Another technician came to my house 2 weeks back and collected the digital board and even he never returned back. His name is vinod and his contact number is: +91-[protected] It has been more than 41 days after paying money to technician kiran and he didn’t turned up. My washing machine is still down and needs repair. So in short, i have lost 3.5k+ money and still waiting to get my machine repaired and technician is not at all responding. I even sent mail to [protected]@ifbglobal.com and even nobody is replying from here. I talked to anand (Manager of kiran and vinod and his contact number is: +91- [protected]) and even he is not helping me out here. Please help. Following are my details: Sanjay soni Mobile: [protected] Email: soni. [protected]@gmail.com Location: bangalore

I have complained for IFB dryer on wednesday 8th July for the IFB dryer not working which we have jsu bought ard 15 days back. Till date we have not received any calls for the same. From yesterday i.e.friday 10th July morning I have been calling on the no. [protected] over there I gave my ticket number and they gave me a number[protected]/ [protected] to contact hemlata. I called hemlata she confirmed and told the person will visit, after then no call was received nor anyone has visited us. Again I called she said there was a pin code error n it has been diverted, again i called the no. [protected] they said there was pin code error and gave other no. of Michel[protected]/68, i called over there n was no reply, again called hemlata but she was not interested in helping. today saturday 11th july i called to michel he was not available and talked to another guy gave him my ticket number he said the complain is not with him I shouted at him and said I need your customer complain email he said he doesnt have . Very sorry to say but a very poor service by IFB, it might be a big company world wide but they are not interested for any complains.

I had purchased a refrigerator of IFB model REFT446EDWDLS from a dealer in delhi on 4th March 2015. The Cooling has been less from the day one. Also the size of the tray which came along does not fit properly.. The complaints have been regularly lodged with IFB but till date no one has responded properly. It seems that they have withdrawn the Product i.e. the refrigerator from there list of products. I would request you to help me in the same.

I have purchased IFB washing machine aqua energie on nov 2012.It has been stoped working in last month ending i.e.on 24th june and I booked complaint.Service technician visited our home and told that supply board stock nil sir It has to come with in one week then we will change and repair it. But three weeks time is over there is no response .Hence I want to complaint against you in the consumer court.
From :HARI KRISHNA VITHANALA
Q.No:T2/190, writer basthi, kothagudem, Khammam district
Mob no.[protected], [protected].

Ir i have lodge a complaint in connection with non functioning of microwave. Ifb company customer care give me a ticket no 15506831 dt 09 may 2015. But till date no action take by the company. Kindly look into the matter and oblige. Thanking you

Dear all responsible concerned, Greetings! Myself a leo arokia dass (Mobile no: [protected]) working in a private reputed concern in coimbatore as an assistant manager for sales & service, mainly your ifb washing machine customer (Customer id no: 3101382) purchased ifb elite dx 5.5kg in bharat electronics & appliances vide their invoice no: cb/1011/cbe/16262 dt.03/11/2010. I profoundly frustrated and diffusing my complaint towards the poor response, pathetic service and recklessness from s. M agencies, coimbatore. Due to a heavy noise, vibration as well as a rotation of 45 degree of my washing machine during a wash i approached s. M agency and they represented mr vijay and he with a continual walk insisted for amc and i paid too. Post payment no one have bother about my complaints, i registered a complaint many times to customer care as well as to s. M. Agencies and received a complaint number. As no response from their end (Frankly to say 0% response) i reported the same to the coimbatore divisional manager mr. Nandha kumar, nearly 4 times and he connected me to s. M. Agencies all the times through teleconference and nothing has happened (Not even 0.1%), he too failed to follow up with the customer. Herewith kindly find the history of my regretful follow ups with s. M. Agencies and coimbatore divisional head mr. Nandhakumar : 1.. I registered acomplaint to your dealer on 25/03/15 and mr. Vijay of m/s. Sm agencies visited and insisted for an amc for a period of 2 years. 2.. Due to various issues in the machine, i accepted to go for an amc for 2 years and paid the amount of 4905.00 (Amc invoice no: 52535 dt. 30/03/2015) 3. Post payment, nobody attend the calls still now. I continuously dialed to mr. Vijay and mr. Shanmugam, md of m/s. Sm agencies, but its dropping a waste in the dustbin. 4. On 10/06/15, i called ifb customer care, and registered a complaint (Ref. No: [protected]), assured that the call will be attended within 24 hrs. 5. No response for my complaint, again on 11/06/15 when i dialed to customer care they told me to contact the service agency and provide me the contact no. [protected]. 6. Once i called service agency (S. M.) no response from their end, again i dialed to the help line on 30/06/15 and verifying the reports, they (Customer care) told that the call was closed, i was shocked hearing this. How come they closed the issue without cross verify with the customer? 7. I registered the complaint again on 30/06/15 (Ref: [protected]) also for further follow up they gave the mobile no., of mr. Nandakumar, coimbatore divisional manager. (Mob: [protected]) 8. As a crm concern, i got very bad experience with mr. Nandakumar. 9. Nearly 4 days i spoke to mr. Nanda (30/06/15, 01/07/15, 02/07/15 &03/07/15), i got a very bitter experience with him every day. Whenever i called him he connected me with s. M. Agency through teleconference and without listening to me he started a scamming shout with the representative of s. M agency during all the 4 days. Still now he have not find out the solution for the problem. 10. As a divisional head, he has to keep track of customer complaints and closing reports after cross check with the customer. 11. I nourished up with this kind of ifb service and stopped contacting mr. Nandhakumar after 03/07/15 and he too forget about the customer complaints and rightly to say he stands in the peak of irresponsibility. 12. I contact coustomer care on 06/07/15 and they again insist me to report to mr. Nandakumar. Sorry to say i cannot register complaint about mr nanda to mr. Nandha, finally i don’t want to again start this loop ……. I feel that both of them (S. M agencies and mr. Nandhakumar) stands / won equally first on the irresponsible track and they are not loyal to their profession. If this regard, how will i expect a reasonable service from your end in future. I am struggling to get the service for the past 3 months. With a heavy hearted hindrance, i am not interested to use any of the ifb product or to recommend the product to any of my known person in further, Please take back your machine and give me the best compensation for the same. Also cancel the amc contract and refund the paid amount of rs. 4905.00 I hope that you understand my situation and expecting positive reply from your end. Thanks and regards, A. Leo arokia dass, [protected]

We have registered complaint for micro-oven as it is not working properly. Your engg. Came and visited and he suggested to change some tubes part of oven. He has collected the 1000/- for part on dated 21/06/2015. Till date he is not repling properly. We have complaint more than three- four time to customer care. But still there is no positive reply from your side. I m tried mr. Yogesh from thane in charge but they also ignored the same.
This is the last chance to you or else i will raise the complaint in grahak manch . The details for complaints are as below for your reference.
Name : pravin prakash sagare
Mob. No. [protected]/ [protected]
Complaint no.15802419 dt 20/06/15
Compliant no. 15947275 dt 09/07/15
Engg. Contact no.:[protected]
Engg. Name : vakil sharma

Dear Sir/Mam I have made several complaints but till date there is no proper response. I have contacted Mr. Raghavendra, Mr. Praveen Area Manager, Mr. Balvinder Sr. Exclater. But no body in position to guide service engineer and do the work done.

My IFB Washing Machine is out of order. The relevant details are as follows: 1. Annual Maintenance Contract No: 11616, ICR No:16366 dated 17/10/2014 2. Complaint lodged on 05/07/2015. Customer IdD 1097122 and Complaint Ticket Number 15916457. 3. Reminder given on 07/07/2015 & 08/07/2015. 4. Till this date the machine is not repaired. IFB not honouring the AMC and not repairing my washing machine.

My complaint id 15912173 has been open for 5 days, with no response. The IFB call center ([protected]) is of no use. All they can do is provide telephone numbers of various people like Deepa Enterprises, Service Area Manager, Technician, but refuse to do any follow up themselves. Everybody in the call center is great at providing assurances that the complaint will be resolve today itself, and also great at apologizing the next day when the complaint is not resolved. But that is all what they are great at.

Dear IFB Team,

It give me great regret to inform you that your service operations in India turn out to be a complete failure while your team in India is not capable of completing a single service request full fledged.

I own a IFB Senorita washing machine which is not working from almost a month with a water leaking problem from beneath. Complaints which have been raised are being automatically cancelled by your team Here is the latest ref number of the complaint : 15803185. When contacted the team asks me to call the local dealer and the dealer is not bothered to solve it and always says they do not have a track of the complaint number provided.


Tried to email your company unfortunately could not find your email ID in your website


I really feel sorry to by an IFB Product and would not suggest others to buy one in future..

- KAILASH PERUGU

My self Saikiran from Hyderabad and registered mobile no is:[protected] I have bought Ifb washing machine long back recently I have paid the money for AMC now my machine is in trouble 3times i gave the complaint to the costomer care no one is taking the action and the technician are so careless they are not lefting the phone

My washing machine is under AMC, and the machine was not attended properly. A technician was not willing to check the machine properly, the he himself concluded the problem without checking the machine, after continuously calling the service the technician with a spare parts, saying the same was not available so is the delay. This happened today after 10 days.but even changing the spare the machine is under repair condition. It is not spinning and the water is not draining for this technician suggest me to operate the machine in the morning. This is the plight of fib am.c customers.