| Address: Chennai, Tamil Nadu |
I have IFB washing machine. As I was booked complaint in respect of inflow of water into the machine, service engineer has come attended the fault. Ticket no is [protected]. But, after the service engineer gone, when the washing machine is in off condition, water is automatically inflowing into the machine. In this connection, I made complaint on 12.7.2015. So far, no one is attend the fault. I request you to kindly arrange to send the service engineer to attend my complaint, immediately.
D.Ravichandran, Plot No.14B&15A, 5th street,
RKV Avenue, Zamin Pallavaram, Chennai-600117
Tamil Nadu Mobile No.[protected].
Jul 16, 2015
Updated by kkrav84 I am D.Ravichandran, residing at Pallavaram, Chennai-600117. I have IFB washing machine. As some problem occurred, service engineer has come and attended the fault. But unfortunately, after he went, water has automatically inflow into the machine when the machine in off mode. Hence, I again made complaint against the said problem to the customer care. My ticker number is [protected]. I am very sorry to say that even today (16.7.15) no person has come to service my washing machine. It is very shameful to your esteemed concern. Kindly arrange to send the service engineer (Ganapathi service center contact no.[protected]) to attend the said fault immediately. As I have directly contact the said service center to attend the said fault, they have not responded properly. Thanking you. D.Ravichandran. [protected]
Sorry to say but do you know meaning of best services????.. Since last 10 days machine is not working and daily we are calling customer care and getting unsatisfactory response. Your Technician is not willing to come and problem is unresolved. Please let me know your escalation matrix to top level. We have asked customer care person also the same but no one willing to share & problem standstill. We are highly unsatisfied with IFB services & will never recommend for IFB product any more. We were about to buy one AC of IFB but now our perception changed completely..