IFB Industries Complaints & Reviews

I have an ifb washing machine - exe plus model. Ever since i purchased the machine, it is under annual maintenace contract and for the period 01/12/2014 to 31/12/2015 also, i have paid rs.2124/- towards amc towards management, maintenace or repair service. My customer id is 106198. Whenever, i call for break down service, your franchise is not prompt in attending the call or deputing mechanic to attend to the repairs.in fact, i had problem with washing machine on 3rd july 2015 and and i made a call on 4th july morning and your tickert no.[protected] and i regret to inform you that your franchise has not resolved the issue till now (Upto 4.50 p m on 7/7/2015) that is ever after four days. I am really fed up with your service and i am seriously thinking of throwing this machine at your frachise office and go in for some other make of washing machine. This is for your information. I have decided not to go in for any ifb products infuture. My mobile no. [protected] - e mail id - [protected]@yahoo.com - address - v s srinivasan - old no. 53 new no. 24 mahadevan street, west mambalam, chennai - 600033

When machine is working it is vibrating & giving out strange sound.
We registered our complaint on 1 st july 2015 with complain no. 15843418.
No one even visited our house.
Even after our continuous calls at the kanpur & lucknow center no one paid any heed to our complaint.
Our customer code is 2243187.

Kindly look into the matter & take appropriate steps as soon as possible.

Respected sir/mam, Myself soniya arora, i hv an ifb microwave which model no is 30sc4. Whenever i purchased it they told me that you will get demo class for this product but when i call on your customer care number your executive told me that they will arange a free cookrey classes... But still i didn't get any call or response from your side. I called many times on customer care number. This is showing bad impact or image of company infront o[censored]sers. So kindly sought out my problem as earlier as possible. Regards Soniya arora [protected]

customer code 4049423IFB wasing machine..c-226, 11th street, Periyarnagar, Chennai-82.your rep engineer sriSenthil who hasconcluded the maint contract upto30-3-201, duly charging Rs4450/, is yet to replace the door lock since three months elapsed inspite of reminding by phone[protected] thrice then, of late [protected]@0930hrs duly informing then about knocking sound machine gives.He assured that it will be attended.No responce till now.. today he did not attend thecalls. pl send u r service engineer.pl send u r authedicated agreement with company seal. regards, Rajamoni.P

We have raised complaint to IFB on 31st of may saying our washing machine is not working.They sent the technician on 2nd of june and this guy told that machine is not working and it has to be replaced. He took the motor along with cheque of 2850+350 as AMC and he promised that replacement will be done in 15-20 days. But when we called back after 20 days that person is not responding for the call and then again we have raised the request on 21st of june but from 21st of june till date we are calling... customer cares and they are giving 100 phone numbers\names who are not picking up the call. Also this customer care number will be busy most of the time and when it gets connected they say server down, call after one hr or 2 hrs. again they will give some person phone number and tell that for sure he will come in the evening but he will not come. still our issue not resolved. complain no:[protected]

dear sir,
My name Nilesh j shah and we are leaving in Jamnagar
last six month we compliance in your serves center but mr. Ikbal his m no [protected]
he was not attend my washing machine he was coming attended one time but timer is old so i am rejected it is old 2006 timer and it is used piece
dear sir we are complain four time so please give me positive reply and attended my washing machine.

Nilesh shah

We have logged the complaint on 28-Jun-2015.Your service engineer have attended the machine 2 times and still where unable to replace the machine pump of the washing machine. Also they give huge false promises that the spare would be replaced in day and still we haven't got replaced. We never thought that IFB as such a poor service provider.

Complained on 01. 07. 2015 at 10. 50. 09 am but still today means 04. 07. 2015 no body technician has come, my address is 2 / 1a, sitakanta banerjee lane, kolkata : 700005, mobile no. [protected]

Model no. - washing machine 6 kg digital. Purchase from great eastern, d. O. J : 05. 11. 2007.

Nature of fault - water does not enter into the machine

Amc done and valid up to 27. 04. 2016.

We have logged the complaint on 28-Jun-2015.Your service engineer have attended the machine 2 times and still where unable to replace the drum of the washing machine. Also they give huge false promises that the spare would be replaced in day and still we haven't got replaced. We never thought that IFB as such a poor service provider. To frankly say Siemens and Bosch are far better in service comparing your service.

I had purchased a top loading washing machine on 22nd May 2015 but unfortunately haven't been able to use it at least for once. The first machine was replaced because the circuit board was not responding and the machine couldn't be installed by IFB technician. The second machine had manufacturing defect as water was draining out from the bottom of the rat mesh. It was again requested for replacement on 15th June 2015 but this time it didn't got replaced. The machine has been lying with me since then. Since 15th June 2015 I had been frantically calling up the branch office and the Kokata service centre for assistance but I didn't get any positive response. Mr. Joydeep from the Kolkata Branch office didn't even have the courtesy of attending to customers as he had been avoiding my calls on a regular basis. None from the service branch did call me to inform the status of the replacement. It is with utmost dissatisfaction and frustration I am forced to share the sufferings with IFB formally. I have also been paying my EMI regularly without any failure. I would like to understand if a customer can pay the money without any failure then why the company fails in attending customers for service, when it is the moral and professional duty of the company to attend to customers. I would request for necessary actions. My details are furnished below for reference: Name of the customer: Anupam Das Address of the customer: 382 Ganguly Bagan, Post-Naktala, Kolkata -700047 Telephone number: [protected] Customer ID: 11079367 Name of seller: Khosla Electronics Pvt. Ltd. Garia, Kolkata-700047 Sales person: Mr. Chinmoy Basu Chowdhury Details of the appliance purchased: Top loading washing machine Model number: TL65RDS Thanks and regards

I have got error E6 on display, I have logged a compliant[protected] on 20th june, technician visit and said there was no problem but next day the problem again occurs then the engineer visited on 29th then he said the PCB was faulty he will order. I have do the followup but no one take action and now even the zonal guy are not picking calls. please take some action.

I have bought filter for washing machine. Technician installed. But later i found water is still salty. In general service technician found filter not working and asked me to register complaint. I made complaint on 27jun15, still today no response. I am in bangalore

Dear sir, we paid 6000 for my ifb washing m/c on 8-5-15, and i log the call on[protected] water not taken, your engineer visit and says water valve blocked need to replace but after 1 month only they replace spare because amc applicable after 1 month only, they close the call. and again we log the call on on 9-6-15 complant no 15721549, still my problem not closed no one attend the call, and toll free people give rajahmundry office phone no and vijayawada office phone no but they not respond, please repair my washing m/c .

poor service available for IFB washing machine. everytime machine come to repair i think it is defective from the purchase. machine work for 1 week after service but it will not work after that. we made complaint in shop and they reply in after some time, that to in useless manner. i'm tired of this IFB machine really. they took lot of money for changing parts but after a week it will again become useless machine. it was about only 4 years of purchase. i can provide proof of all the charges they made and the poor services they offer. provide refund of the machine. everytime we make compliants they assure to make good service but again poor service.machine come to repair.

IFB Guwahati dealer(phone no.[protected]) promised me to give one washing machine of Rs 32000.00(aprox) with a summer discount of rs.5000.00 in exchange of my old IFB washing machine.accordingly i paid a cheque of rs.27000.00(dt.22.06.15) .but instead they have sent an old manufactured washing machine that cost only 24000.00(aprox).i have not yet installed it.sir, i need your help.they are cheating me.now i want to return it to the company or i want a washing machine that costs around 32000.00 in the market.hope you will kindly settle it .

Hello there, I had registered a complaint on 3rd June 2015 as my IFB washing machine had stopped working, since then there was 4 visits by the so called service engineer to resolve the problem, but the problem was not resolved, I have taken an AMC from IFB and its of no use, they local service person (From Lucknow) has stopped picking my calls (Mr. Amit [protected] and Dinesh [protected]) and when I call up the call center they either tell they will follow up or their stupid application is not working to look into the issue. I am unable to wash any clothes from past 1 month, due to these irresponsible IFB service persons. Pls.. Pls..Pls do not buy any IFB products since their service is pathetic... Thanks Ranjit

As the IFB Senorita Glass for the door was broken and 1 month was over but still not yet attended any sevice eventhough you will tell that within 24 hours service will be done. And also door glass was not covered in insurance and it got broken by itself without any physical damage. It is companies fault. And spares are also not available with the service people that are telling that it will take 3 days to replace the door glass.

The customer complaints at IFB is one of the most pathetic. I have complained about an E6 error in my Digital washing machine, the complaint number is 15827596, raised on 23-June-2015. Even after more than a week, the so called technician says they will come and fix the issue, but no response. Contacting Area Manager, Mr. Rahul ( Mob# [protected] ) didn't help either, as he knows only one line, "I will call you back in 5 mins", which never happens. IFB was once a very good quality product, but now a days it's horrible, i believe a local machine would be much better that so called IFB. This is my experience, and i believe, it's not worth buying any IFB product, i will do that, and would tell my horrible experience with my contacts. Akhtar[protected], Bangalore

I had request for general servicing on 25th June 2015. After following up so much a technician has visited my home yesterday (1st July 2015). But during servicing inlet pipe got broke because of technician's mishandling and when I confronted him he started giving excuses like it was already cracked etc. though before starting servicing he neither even informed me regarding the crack nor I had any leaking problem. More-soever instead of solving the issue he left in between saying Its not his fault. To report this issue I had immediately called the Customer care. They had refused to lodge the complain regarding this issue. They had given me Mr Hemanth's contact no (+91 [protected]) but nobody received call from his end though I had called him multiple times. Then I had called on +91 [protected], first my call was received by Mr Anand who said that he will contact the technician and call back to me but he never called back. After some time I had called again this time Mr Nagaraj attended the call, and he promised that he will look into the issue and call me back in 10 mins. But still nobody called me back and neither they attended my call. Right now I am in a situation where I have to do a lot of laundry but I am helpless as machine is not working. This is all because of mishandling o[censored]nskilled technician and careless support. Sorry to say but day by day service provided by IFB is degrading. Request you to look into the matter as soon as possible. Thanks, Manushi

Above washing machine was stopped while on running condition. The matter was brought ur customer care vide docket no.15865049 at 10-30 hours on 28/06/15. It was told that technician will attend the complaint within 24 hours. Who came and said that w.M. Had been made o.K. At 20-00 hours on 29/06/15. Next day when we started w.M for washng urgent clothes, the w.M. Has again stopped after few minutes. Again complained. Same dialogue technician will attend the same.Tec... Came at 20-30 hours on 30/06/2015 and did not taken any action but said that board have to be changed on 01/07/15,
Till date no action taken and we are suffering in these rainy days and could not wash any clothes.
Where is 24x7 customer care service????


Again