IFB Industries Complaints & Reviews

I RajKamal purchased an IFB Sanorita Aqua 8x model washing machine having Bill No-SE-1793 on 4-Aug-2014.It stucks Laundry from last 2 days..I called customercare for service but no response from them..so please kindly send your service representatives to rectify our problem

I PURCHASED 2 IFB MICROWAVE OVEN FROM FOMRA&CO; NO-47, N.S.C BOSE ROAD, CHENNAI-79. VIDE INVOICE NO 5393 DT 15/01/215. ONLY ONCE YOUR REP VISITED MY HOME FOR DEMO; BUT I THINK HE HIMSELF DONT KNOW HOW TO OPERATE, AGAIN I LODGED A COMPALINT VIA SMS FROM MY MOBILE NO [protected], I USE TO RECEIVE ONLY COMPLAIN NUMBER BUT TILL TODAY NO REP HAS COME TO MY HOME, EVEN I HAVE COMPLAINED SEVELAR TIME TO DEALER BUT NO REASPONSE, SO KINDLY LOOK INTO THIS MATTER AND SEND YOUR COMPANY TECHIE FOR DEMO AS BOTH OVEM ARE LYING UNUSED.

Sir, Sub:HEAVY VIBRATION PROBLEM IN IFB AUTOMATIC WASHING MACHINE MODEL-AW6501WB Ref: Sl No. of the AW6501WB washing machine:[protected], Dt of Purchase : 04.08.2012 at Chennai. The above model automatic washing machine was purchased on 04.08.2012 and used for three months only. After that my daughter had some other assignment and hence she was out of station and not used for more than one year. Again we started using the machine from april 2015. We noticed abnormal heavy vibration from the machine when the machine starts/stops spinning at low speed. Local complaint was registered with the IFB service centre at Neyveli-Indira Nagar. The person came and told me to replace the springs for which I did not agree as the machine is very sparingly used. He demanded service cost without doing anything which I have rejected. Again the complaint was registered in the website of your company. The same was forwarded by you to the local service centre agent at Neyveli-Indira Nagar. This time another person came and he removed the stand and kept the machine at the floor. He advised us to put more cloth material in the machine to avoid the vibration at slow speed spinning. He went out He again came and collected service charge without doing any service from my wife in the absence of mine. The heavy abnormal vibration problem is still persisting with the machine. I do not know what to do with the machine. Please clarify the following. 1) whether the model AW6501WB is a failure model? 2)The service agent appointed by you is very keen in collecting money without doing any service. Is it correct? 3)Could you analyse the problem and tell the remedies? 4)If you could do nothing, you give me an offer to replace/exchange this problematic model machine with other good model. Could you solve the problem? Awaiting your reply, GANESAN/[protected] 310, VTS MUKUNDAN RESIDENCY, BACK SIDE OF ARCHANA GARDEN RESTAURANT, GANDHI NAGAR PO-607308, KURINJIPADI TK, CUDDALORE DT.

I purchased the microwave oven from girias on 2/6/2015 and they told that the technician will visit in 2 days and will explain the functionality, but when he visited and checked and found that they delivered a defective piece, and he raised complaint to IFB saying that it is not in working condition and need to be replaced with complaint ID : 15681841, but till date no update from IFB and i called their customer care cell, but they are providing different numbers to contact and till date i got all service executive numbers of Bangalore but complaint not resolved . My resisted number is :[protected]

My top loading IFB washing machine is not working for noisy reasons that might be.(Bought on date: 1st April 2013). I have complained to Customer Care so many times in between 1st April 2013 to 31st March 2015. The technician come and every time he told me that there is balance problem. The problem was not resolved. But again after taking AMC from IFB I have complaint so many times to customer care. I waited for a day for the call and no one has called which worried me. Since then I have been calling customer care everyday till today( 23 June 2015) and I was being assured the same non sense about technician calling me. The customer support guys gave me some so called coordinators and managers numbers. I have called them both Virender and Santosh and Raman almost everyday who are very rude and did not give me any date when the technician will be fixing the washing machine. They even gave unacceptable reasons for the same. All these made me develop huge disrespect for your customer care service where the technicians dont respond and managers are equally rude. I was deeply disappointed in your service and have decided never to buy ANY APPLIANCE from IFB in the near future. My Registered Telephone Number: [protected]. Hope this email falls into right hands so that higher management will be notified of the POOR CUSTOMER SERVICE provided. Although considering the service I have received till now, I will not be surprised if this email will be ignored and no action will be taken.

This is I. S. Haravindraj from Thirukazhukundram, Kancheepuram District, Tamilnadu. Cell : [protected]. I have purchased a washing machine of your reputed company on 31.07.2012. In the name of I. S. Devaraj. Since from the day of deliver of your machine i haven't received any of your service representatives except for the installation and i don't know who is correct service repesenatives of IFB Company in our area and to whom i had to report for the complaint because nobody gives a proper response to my call for my complaints regarding the machine. Now my machine is in very bad condition so please consider as soon as possible and give a good solution. I am ready to pay for my service but i need a serive for my machine full running condition.. Thanking You

I purchased an AC model IFB 1.5 IACS18KA3TP SPLIT AC(3.S) as cited above dated on 19 april 2015 from Harie Marketing 59, Navyug market ghaziabad. After a few days we felt that the AC is not cooling properly.Then I registered a complaint dated on 10 may 2015 with ticket no. 15511062. After 13 days mechanic came and told that there is some gas leakage problem, he refilled the gas and went. But we observed that the problem was not solved. Therefore I once again registered complaintdated on 10 june 2015 with ticket no. 15728949 but my problem is not solved until now. IFB is a very reputed firm that was my belief but after purchasing it my experience is very bad. Therefore I want replacement of my AC as soon as possible otherwise I will file a suit against your company in consumer court. HARI KISHAN Ho. No. 68 Sector-10B VASUNDHARA GHAZIABAD-201012` MOB. NO.[protected] CUSTOMER ID-1139090

Dear Sir, My name is soumen Kumar Mondal, I purchsed One Wasing Machine, before few days ago, i contact service center for demostration but service excecutive not attened, so pls solved this matter, My Name Is -Soumen Kumar Mondal, Mob no-[protected]

Dear sir, My name is yogaraj with mobile no [protected]. In spite of repeated reminder for service it is found that the service people are not attending the service complient which was registered on 13.06.2016.i felt very bad that such a big company spoiling their reputation and good will due to poor service at avadi, chennai.

My elena Aqua SX IFB washing machine is not working for whatever reasons that might be.(Bought on date: 17 April 2014). I have complained to Customer Care on 17 June 2015. I was assured that a technician will be calling me within 24 hr time frame. I waited for a day for the call and no one has called which worried me. Since then I have been calling customer care everyday till today( 21 June 2015) and I was being assured the same non sense about technician calling me. The customer support guys gave me some so called coordinators and managers numbers. I have called them both Usha Rani ([protected]) and Vijay([protected]) almost everyday who are very rude and did not give me any date when the technician will be fixing the washing machine. They even gave unacceptable reasons for the same. All these made me develop huge disrespect for your customer care service where the technicians dont respond and managers are equally rude. I was deeply disappointed in your service and have decided never to buy ANY APPLIANCE from IFB in the near future. My Registered Telephone Number: [protected]. Hope this email falls into right hands so that higher management will be notified of the POOR CUSTOMER SERVICE provided. Although considering the service I have received till now, I will not be surprised if this email will be ignored and no action will be taken.

Hi I Rekha([protected]) took an Ifb washing Machine on 17 November 2013 and it troubled twice I have consulted a mechanic from ifb customer service now again from three days its not working Yesterday again I lodged a complaint. I want either replacement or Refund because when I got this machine the retailer told it is one of the well known machine which gives u a long run.

Id: 10756321 I had made a request for a service engineer visit with regard to malfunction of inlet hose-tap attachment. I was promised a visit within 24 hrs and a call from the service engineer asap. 24hrs no response.. I called costumer care again They put a reminder 48hrs no response Called customer care again -Remindsr and "escalated" the matter Asked me to call Mr Sai kumar (dept incharge) directly - contacted him, he assures visit today Its 6pm.. No response from Mr Sai nor IFB ! Customer care cant help further.. WASTED 2 WORKING DAYS AND GOT STUCK LAUNDRY!!! Time is everything and IFB DOESNT RESPECT A CUSTOMERS TIME

On 05.06.2015, I had filed a complaint for repairing purpose as it was giving a lot of noise. The mechanic visited on the next day and checked the machine and informed that motor is to be replaced. I regret to inform that even after a lapse of 15 days and giving frequent reminders to your complaint cell as well as to Mr. Amit(Manager) /Mechanic concerned(Mr Manoj), the complaint has not been attended to and the machine is not in working order.I tried to contact the head in charge of Lucknow over telephone but he does not even care to pick the phone. You are requested to look into the matter and redress the complaint immediately failing which i will have no other alternative but to approach Court Of Law Poonam Dixit complaint no 15698657

we purches ifb washing machine then one time problem is the door dident work proparly thats why we compalain customer care but man dident come this is one month old so what we do reaply or tack your prodoct ifb washing mashine front door 8 kg mo - [protected] vinod b. patel sr no[protected] pur date-29/11/14

My customer ID is 3425402. My Sinorita SX 6 Kg front loading washing machine stopped working on 9th June 2015. whereupon I filed a complaint with customer care at about 11 AM the same day. after a number of phone calls to various local dealers, a technitian finally condescended to turn up on 11 June 2015 at about 5 PM. He tried and tested the machine, thereafter said that the heating element had gone bad, he removed it and took it away for replacement, saying he would come the next day. Again after a number of calls, he finally turned up on 14 June 2015 with an assistant. They replaced the heating element, but the machine was still not working. They finally removed the electrical panel, saying that it was not working and that they would return the next day and replace it with a new one. The defective electric panel they carried with them. The same evening, hardly half an hour after they left, I was surprised to receive a message from customer care, which stated as follows " Your Complaine No: 15722461 has been resolved. If satisfied - SMS "15722461Y".If not resolved - SMS "15722461N" to [protected]. I sent the not resolved message, and on Sunday14th June 2015, at 1:50 PM I received the following message "Thanks for contacting IFB. Sorry for the inconvenience caused. An incidence E74334 has been generated in our Escalation Channel System." For your further information, the technitian who visited was named Mr RAJU, his mobile number is [protected]. The company where he works has tel No.[protected] Mr Raj Kumar seems to be the chief executive. His mobile number is [protected]. I think there are some sort of games that are being played, which I do not understand. However, one lesson I have learned is the DON'T BYE ANY APPLIANCES MADE BY IFB.

Hi team, I brought a Ifb ac of 1.5 ton star but it does not work. When I complained the same Ifb technician visited my home and figure it out the ac is Ok but there are some low volatge issue. The voltage was 204 volt which is not proper to run the ac. I complained the same to cese. Cese technician show me the voltage is around 219 which is proper as per their understanding to run ac. Also they have said more than 200 volt is enough to run an ac. So there is some problem with the unit and suggested to compain ifb for further help. In our locality others have ac with different brands which running properly without any issue. Can you please suggest what voltage is required to run Ifb ac. Its been pain and frustrating situation for and feeling cheated. Thanks & Regards, Sumon [protected]

Digit 7 Kg (Sr. No :[protected] AMC : 17/Aug/2013 (Job :[protected] We are facing issue with the washing machine since 19/May Complaint Detail 19/May[protected] 31/May[protected] 10/Jun[protected] The machine is out of order for almost 3 weeks now. The major trouble started after (attempted) repair of 31st May issue The junior engineers visiting our site is struggling with the diagnosis, part procurement, replacing parts, trouble shooting. Despite it's being three weeks, we are not seeing any attention from the service centre Each day we need to follow up with them. Each day we need to follow up with engineers. And, at the end, we are at the receiving end of not-so-professional behaviour of service center and engineers Their excuses are - 'there are too many complaints', 'the engineers have already left for other customers', 'too much work load', 'senior engineers have gone to village', etc I am wondering if IFB is not able to handle the number of washing machines they are selling, why don't they stop selling them further before having required infrastructure in place to handle service call and honour AMC. Last year also, we have similar nightmare for almost a month where we were without the availability of washing machine. If I have not reached to the right people, kindly help me with the contact detail of the concern authority. I have escalated my issue till now at following level Call Center : [protected] Engineers Service Center (Mr. Reshma) : [protected] (The senior to Mr. Reshma was very happy to pass on the number of Ms. Vani !!)

Ticket no. 15717136 dated 08. 06. 2015 (Monday)
I have purchased one 1. 5t ifb ac from sathi electronics forum, 9 b. T. Road, kol - 58 on
12. 02. 2015 & it is installed on last week of feb'15 by ifb technician named rafiqul ali.
Now it is not cooling well and outdoor unit also installed wrong direction in my varandah.
I regret that no technician yet to visit to solve the problem.

Dear sir / madam, I have ifb washing machine model ' executive elite ' since 10 years. From few days i am facing machine problem so i had gone to the website of ifb and call for the repairing. The mechanical engineer came and first and collected cash rs.450 visiting charge & rs.4200 as an annual contract. (Refuse to accept cheque) Person from' solution services ' named dhanesh shinde came to repaire the machine. He remove some parts from the machine. And my machine was completely dead. Than after he he tried for 2 hours but did not get the solution. After that he told me " machine is ok, i have done the repairing.' But my machine after this is dead. After that he is claiming for amt, he querel with me, given me dhamki, mis behaved in my office in front of my staff, and the same thing at my home also. I request you that if you appoint any company for the servising, pls. Appoint right person who knows how to handle the machine properly & how to behave with ladies. If your company had not done any action against this person than i will complaint to the police station & media regarding the same. Pls. Sent correct representative to repair the machine first. Spl note: attchments of the bills & ifb service centre number is mensioned. Thanks, Piyush savla, [protected]

I had earlier written to you regarding the non working of my IFB Washing Machine for which AMC had been taken on 16.02.2015 and despite several follow ups - no service person is attending the call or responding to the complaints. At last now i have been able to obtain a Ticket # Vide Ref # 15766773 dated 16.06.2015. Please once again ensure to follow up the matter with your technical team to attend the complaint immediately. The Executive Mrs Mayuri with Cell # [protected] is not attending the call at all. The coordinators Mr Ritesh or Prasad are not reachable or not lifting the phone on[protected]/81 B M Nanda Landline:[protected] / Cell:-[protected]