IFB Industries Complaints & Reviews

My original complaint was on 17.5.2015. Your Franchise Chennai closed complaint without attending. Again I complained in toll free on 27th May 2015 and after several phone calls one technician was deputed but the problem is not solved. On 22.6.2015 I complained that also closed without attending. Such a funny people in Chennai Franchise. Today also I complained one Ms Babitha attended my complaint. I do not know whether your Chennai Franchise people will attend the fault. Please give pressure on Chennai Franchise or appoint somebody who do minimum customer service. My cell No.[protected]...K.SUYAMBU, M.A, LL.B.

I have an aqua-energie Digital SX 6 kg washing machine which has been making loud noise. My permanent id no: is 2714546. To solve the matter I called up the toll free no: & spoke to an executive and he promised me to send a technician. The technician just calls to confirm that he's on his way but has never come home to check the WM. He comes at his own convenience to check and then later tells us the specific part is missing & that he would return after some time the same day of the following day! Then when I call up he would keep telling some excuse or the other. He was literally compelling me to take an AMC & after I had taken it no response from him!! He literally avoided all my calls! Then I had lodged another complaint after 2-3 complaints in one week another technician had come. He came ran the machine for some time & said there is no problem if the noise persists he asked me to call him up again. I called he said he would come the same evening, I called him up in the evening he said he's stuck u somewhere & that he wud come the next day! When I called him the next day he said he wud come in an hours time, I patiently waited for 4-5 hours & called him up after that he said he's nearby that he wud drop in in 30 minutes. Hours passed by he hadn't called n when I called up today he said he's out of town! This shows the least efficiency of a renowned company! Very bad customer service. Will definitely not recommend IFB to anyone! I feel completely cheated! Hope my problem will be resolved ASAP!

very lax attitude of IFB personal towards the complaint filed about my 5 kg digital washing machine. my id id 3086193.i am kept in the dark about the status.every time i make a call i am said within 2 days it would be resolved. they cite unavailability of spare parts. more than 10 days now and no response yet. no regular servicing happening on AMC

There's a spark seen in my front loading machine and drum has one of the parts come off. Sparks can be dangerous as it can lead to fire but IFB is totally inconsiderate of this fact and ignoring customer complaints. I have been raising complaints for my IFB, 7KG digital machine from past 2 months and here is the history of these complaints. Complaint numbers: 15462762, 15497617, 15789651, 15660369, IFB keeps giving me new complaint numbers and closes previous one without resolving. I was provided with 2 phone numbers : [protected] (no one picks) and other one ([protected]) which gets picked but they suggest a call back would happen in 5 minutes and then no action post that.

i have purchased IFB washing machine during aug-2014 along with MCB voltage control.Now i am facing some problem while switch on the machine, MCB automatically changed from green to red within 2 min. i tried with some other plug point but same problem occurred.Kindly solve the problem as soon as possible

I have Ifb elite vx 7 kg washing machine still under warranty. There is water leakage problem introduced by Ifb thane service center- Datar service center engineer when he had come to replace PCB . for water leakage I have registered complaint 3 times but still problem is not resolved. Customer care only puts reminder in each new complaint. Executive says no further action can be taken. Executive gave me branch coordinator number named preeti, her phone is continuously busy. Service center is not able to resolve the issue. This is causing frustration to me as I m not able to use machine from past 15 days.

I have purchased one new microwave on 21st June. Your Service enginner Mr Vishal Visited(Mob No-[protected]) for installation at my address and found the grill stick is small. I talked with both dealer and your service enginner for replacement. But no body provided responded. Today I received a call from your IFB co-ordinator named Mr Avdesh ( ph[protected] that is stick which is provided by you correct. This type of attitude of the staff and service is not at all acceptable. I want my money back and don't want to use this product

Our Microwave oven cavity needs to be replaced and we lodged a complaint on 30/4/2015. The complaint no is [protected]. So far no action has been taken. All our phone calls are not getting the expected results. We really did not expect this from an International organization like IFB. Please change the cavity or exchange the oven as it is still under warranty period. Our customer no is 3699929. We purchased the oven on 20/1/2013.

I have taken new washing machine on 05-05-15. Due to my transfer I have not called the demonstrator till[protected]. But I have requested them to come on[protected] to Upper Sileru Project site camp, Andhra pradesh but till now no one has come. Is it the way to deal with the customer. Till now I have not used the IFB WB. Kindly send urgently.

I RajKamal purchased an IFB Sanorita Aqua 8x model washing machine having Bill No-SE-1793 on 4-Aug-2014.It stucks Laundry from last 2 days..I called customercare for service but no response from them..so please kindly send your service representatives to rectify our problem

I PURCHASED 2 IFB MICROWAVE OVEN FROM FOMRA&CO; NO-47, N.S.C BOSE ROAD, CHENNAI-79. VIDE INVOICE NO 5393 DT 15/01/215. ONLY ONCE YOUR REP VISITED MY HOME FOR DEMO; BUT I THINK HE HIMSELF DONT KNOW HOW TO OPERATE, AGAIN I LODGED A COMPALINT VIA SMS FROM MY MOBILE NO [protected], I USE TO RECEIVE ONLY COMPLAIN NUMBER BUT TILL TODAY NO REP HAS COME TO MY HOME, EVEN I HAVE COMPLAINED SEVELAR TIME TO DEALER BUT NO REASPONSE, SO KINDLY LOOK INTO THIS MATTER AND SEND YOUR COMPANY TECHIE FOR DEMO AS BOTH OVEM ARE LYING UNUSED.

Sir, Sub:HEAVY VIBRATION PROBLEM IN IFB AUTOMATIC WASHING MACHINE MODEL-AW6501WB Ref: Sl No. of the AW6501WB washing machine:[protected], Dt of Purchase : 04.08.2012 at Chennai. The above model automatic washing machine was purchased on 04.08.2012 and used for three months only. After that my daughter had some other assignment and hence she was out of station and not used for more than one year. Again we started using the machine from april 2015. We noticed abnormal heavy vibration from the machine when the machine starts/stops spinning at low speed. Local complaint was registered with the IFB service centre at Neyveli-Indira Nagar. The person came and told me to replace the springs for which I did not agree as the machine is very sparingly used. He demanded service cost without doing anything which I have rejected. Again the complaint was registered in the website of your company. The same was forwarded by you to the local service centre agent at Neyveli-Indira Nagar. This time another person came and he removed the stand and kept the machine at the floor. He advised us to put more cloth material in the machine to avoid the vibration at slow speed spinning. He went out He again came and collected service charge without doing any service from my wife in the absence of mine. The heavy abnormal vibration problem is still persisting with the machine. I do not know what to do with the machine. Please clarify the following. 1) whether the model AW6501WB is a failure model? 2)The service agent appointed by you is very keen in collecting money without doing any service. Is it correct? 3)Could you analyse the problem and tell the remedies? 4)If you could do nothing, you give me an offer to replace/exchange this problematic model machine with other good model. Could you solve the problem? Awaiting your reply, GANESAN/[protected] 310, VTS MUKUNDAN RESIDENCY, BACK SIDE OF ARCHANA GARDEN RESTAURANT, GANDHI NAGAR PO-607308, KURINJIPADI TK, CUDDALORE DT.

I purchased the microwave oven from girias on 2/6/2015 and they told that the technician will visit in 2 days and will explain the functionality, but when he visited and checked and found that they delivered a defective piece, and he raised complaint to IFB saying that it is not in working condition and need to be replaced with complaint ID : 15681841, but till date no update from IFB and i called their customer care cell, but they are providing different numbers to contact and till date i got all service executive numbers of Bangalore but complaint not resolved . My resisted number is :[protected]

My top loading IFB washing machine is not working for noisy reasons that might be.(Bought on date: 1st April 2013). I have complained to Customer Care so many times in between 1st April 2013 to 31st March 2015. The technician come and every time he told me that there is balance problem. The problem was not resolved. But again after taking AMC from IFB I have complaint so many times to customer care. I waited for a day for the call and no one has called which worried me. Since then I have been calling customer care everyday till today( 23 June 2015) and I was being assured the same non sense about technician calling me. The customer support guys gave me some so called coordinators and managers numbers. I have called them both Virender and Santosh and Raman almost everyday who are very rude and did not give me any date when the technician will be fixing the washing machine. They even gave unacceptable reasons for the same. All these made me develop huge disrespect for your customer care service where the technicians dont respond and managers are equally rude. I was deeply disappointed in your service and have decided never to buy ANY APPLIANCE from IFB in the near future. My Registered Telephone Number: [protected]. Hope this email falls into right hands so that higher management will be notified of the POOR CUSTOMER SERVICE provided. Although considering the service I have received till now, I will not be surprised if this email will be ignored and no action will be taken.

This is I. S. Haravindraj from Thirukazhukundram, Kancheepuram District, Tamilnadu. Cell : [protected]. I have purchased a washing machine of your reputed company on 31.07.2012. In the name of I. S. Devaraj. Since from the day of deliver of your machine i haven't received any of your service representatives except for the installation and i don't know who is correct service repesenatives of IFB Company in our area and to whom i had to report for the complaint because nobody gives a proper response to my call for my complaints regarding the machine. Now my machine is in very bad condition so please consider as soon as possible and give a good solution. I am ready to pay for my service but i need a serive for my machine full running condition.. Thanking You

I purchased an AC model IFB 1.5 IACS18KA3TP SPLIT AC(3.S) as cited above dated on 19 april 2015 from Harie Marketing 59, Navyug market ghaziabad. After a few days we felt that the AC is not cooling properly.Then I registered a complaint dated on 10 may 2015 with ticket no. 15511062. After 13 days mechanic came and told that there is some gas leakage problem, he refilled the gas and went. But we observed that the problem was not solved. Therefore I once again registered complaintdated on 10 june 2015 with ticket no. 15728949 but my problem is not solved until now. IFB is a very reputed firm that was my belief but after purchasing it my experience is very bad. Therefore I want replacement of my AC as soon as possible otherwise I will file a suit against your company in consumer court. HARI KISHAN Ho. No. 68 Sector-10B VASUNDHARA GHAZIABAD-201012` MOB. NO.[protected] CUSTOMER ID-1139090

Dear Sir, My name is soumen Kumar Mondal, I purchsed One Wasing Machine, before few days ago, i contact service center for demostration but service excecutive not attened, so pls solved this matter, My Name Is -Soumen Kumar Mondal, Mob no-[protected]

Dear sir, My name is yogaraj with mobile no [protected]. In spite of repeated reminder for service it is found that the service people are not attending the service complient which was registered on 13.06.2016.i felt very bad that such a big company spoiling their reputation and good will due to poor service at avadi, chennai.

My elena Aqua SX IFB washing machine is not working for whatever reasons that might be.(Bought on date: 17 April 2014). I have complained to Customer Care on 17 June 2015. I was assured that a technician will be calling me within 24 hr time frame. I waited for a day for the call and no one has called which worried me. Since then I have been calling customer care everyday till today( 21 June 2015) and I was being assured the same non sense about technician calling me. The customer support guys gave me some so called coordinators and managers numbers. I have called them both Usha Rani ([protected]) and Vijay([protected]) almost everyday who are very rude and did not give me any date when the technician will be fixing the washing machine. They even gave unacceptable reasons for the same. All these made me develop huge disrespect for your customer care service where the technicians dont respond and managers are equally rude. I was deeply disappointed in your service and have decided never to buy ANY APPLIANCE from IFB in the near future. My Registered Telephone Number: [protected]. Hope this email falls into right hands so that higher management will be notified of the POOR CUSTOMER SERVICE provided. Although considering the service I have received till now, I will not be surprised if this email will be ignored and no action will be taken.

Hi I Rekha([protected]) took an Ifb washing Machine on 17 November 2013 and it troubled twice I have consulted a mechanic from ifb customer service now again from three days its not working Yesterday again I lodged a complaint. I want either replacement or Refund because when I got this machine the retailer told it is one of the well known machine which gives u a long run.