IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
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4732
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
327
down
135
1860 425 5678  (BSNL & MTNL)
up
284
down
145


Mobile:
Mobile:
up
213
down
133

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4732
Pending
30
Resolved
3099
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB - Washing Machine — Heater was not functioning [Resolved]

 MADHAM
We purchased IFB washinf machine last month, Executive plus model. during demo operation it was found that heater was continous functioning irrespect of programs selected. service engineer told that it problem of sensor unit and he will replace the same by day or two. we logged compliant through customer care. But even after a month, nothing was retified. when we made enquiry to ifb coustomer care compliant status was closed.repeatedly 2 time we logged compliant but it was closed without attending problem.

Genuen company like IFB, should not allowthis kind of wrost customer service....
Complaint comments  Read comments [13]

IFB, Washing Machine Elena — Replacement of pump/Provision of rat mesh

 Mrs. S Thomas
Complaint was lodged on[protected] vide ticket number 2484591 for replacement of some pump as recommended by IFB Engineer Yogendra, who visited usearlier. Also rat mesh was to be put.
Nothing has been done to date. We have been informed that the parts are not available, and that theseswould be carried out as soon as the parts arrive.
cannot understand how an international giant like IFB does not have in stock a pump and rat mesh.
Please look into this.
Mrs. S.Thomas
A-401-A, Palam Vihar
Gurgaon - 122 017
Haryana - India...
Complaint comments  Read comments 

IFB Washing Machine — COMPLAINT NOT ATTENDED

 J.ARIVAZHAGAN
Sir,
on 06.12.2008, I have lodged complaint for IFB Washing machine water leaking and sound through your tool free number, [protected]. The complaint Number is 2505234.
None of the representative either called or attended the complaints. My Mechine is under AMC.
Almost 9 days passed. Kindly inform the latest position.

Thanking you,
j.arivazhagan
No.23, Solomon street
West Tambaram
Chennai-600 045 - Tele[protected] Cell : [protected]...
Complaint comments  Read comments [7]

IFB Washing Machine — Extremely poor customer care [Resolved]

  Sunny John
My IFB wshing machine is under warranty. The machine stopped working and the first complaint was logged on December 1, 08. My Ticket number: 2484729 . Ever since I have made several calls to the customer care. The workers, totally unskilled, finally turned up, could not dignose the problem, the next time came up yesterday(december 14th) with a motor (an old refurbished motor- with no IFB label) and replaced the originally installed motor. They loaded the laundry ad left. The machine is still not working. This is frustrating, and very disappointing. The service agent is xcell Care, St Thomas Mount...
Complaint comments  Read comments [15]

IFB Ltd - 20 Sc2 Microwave Oven — Indefinite wait for a DEMO

 Ashwin Krishnan
If I as a customer have to go through this torture, can't imagine what their so claimed '1 MILLION' customers go through. I bought this microwave at their Chennai sales office (Nungambakkam) on 6thDec. I registered for a DEMO call with their call centre[protected]th, after receiving the item at my residence. I was promised this 'demo' within 48 hrs of registering and also was advised not to open the box until the technician arrives - becos if there is a damage IFB will not be responsible. It is 13th today and it has been an ORDEAL to get someone to do this 'DEMO'....
Complaint comments  Read comments 

IFB Senator 6kgs Washing Machine — Timer Problem

 Amutha Sivaraman
The machine is not completing the full wash. The machine stops in between itself and we are not able to open the door.The conplaint was booked five days back and I was assured everyday morning that the problem will be attended that day itself. But till today nobody has turned up. We office goers have no other option than to depend on the machine. But your service is very worse. Please take immediate action.I want the problem to be solved immediately as the machine is under warranty....
Complaint comments  Read comments 

IFB Washing Maching - Senerita — AMC - NOT ATTENDED

 manojgupta04
I have an AMC for my IFB washing machine. I gave a complaint on Tuesday 9th Dec, 2008 for my IFB washing machine. I was give a ticket number 2519328 and was informed that within 48 hours my call will be attended to. After 3 days One Engineer came, checked the machine, found few electrical parts burnt, told us it will take 4-5 days and went out. Till then there is no communication/followup from IFB and our machine is still out of order. This is inspite of having an AMC with the Company. Please help I just don't know what to do....
Complaint comments  Read comments 

IFB Senorita Plus Washing Machine — Poor & Unattended Service [Resolved]

 Skandamurthy
We bought IFB washing machine on 03/01/2001. Once the warranty period got over we started facing serious issues with the washing machine. The worst thing is the service of the chennai service centre. They asked us to take AMC, themachine will never get fault in the AMC period but as soon as the AMC period got over it will face serious problems and again they will collect a lumpsum + another AMC contract (I wonder how this happens ). Now the scenario is worse, last time (30.03.09) they setup an AMC contract for an year stating that all parts will be covered in that but they changed a part and said...
Complaint comments  Read comments [12]

IFBIndia — demo

 Complainant5432196
i purchased ifb microwave on24november08 from ur authorized dealer at sujanpur (hamirpur) but no person have yet come 4 demo...
Complaint comments  Read comments [8]

IFB Washing Machine / Senator — IFB Complaint No: 2482530

 Dr M A A Khan
Dated 10/12/2008; Time ; 11;55 AM
For the above mentioned washing machine which is under gaurantee period a complained was loged with the above no. about 14-15 days ago and once again reminded in between, but so far no one has turned up.
I am residing at D-144, Fourth floor, Abul Fazal Enclave Part I, New Delhi 110 025. My washing machine gives spark while spinning. My wife Nikhat Khan registered a complained with the consumer care division wit the complaint no. 2482530. After a week or so when no one turned up, I contacted the consumer care again and they told that they have made...
Complaint comments  Read comments 

IFB Dryer — Poor customer care and service

 Arjun Srivatsa
I had a problem with my dryer where there was a jumping of the drum. I logged my complaint on the 20th November and got my SMS of ticket number 2442269. I didn't hear from the IFB service centre for 1 week. Finally I wrote on the feedback page of the IFB website and got a call from the Service centre. A Mr ravi mobile number [protected] happens to be the manager coordinated it. After a 2 days of back and forth they finally came and told us the ball bearing is gone and would cost 600/- for their cost and part cost and that they would come back once part is there. After no news we called them...
Complaint comments  Read comments [14]

IFB Washing Machine / 6kg Digital — my ticket no 2322025/21.10.2008

 SUNDARAMBAL V R
SIR I HV LODGE A COMPLAINT REGARDING MY WASHING MACHINE IFB 6KG DIGITAL MODEL PUMP ANS SOUND WHILE RUNNING THE MACHINE, ON 18/10/2008. BUT I GOT THE TICKET NO ONLY ON 21/10/2008 AS THERE WAS A PROBLEM IN THE COMPUTER.
AFTER GETTING THE TICKET NO I REPEATEDLY CALLING THE CHENNAI OFFICE AT POES RD TEYNAMPET VIKAS ENTERPRISES
THER WAS NO ONE THE LIFT THE PHONE OR IT SAID IT WAS ENGAGED. HENCE I WENT TO OFFICE DIRECTLY, TO MY SURPRISE I FOUND THE PHONE WAS KEPT OPEN FOR LONG AND THE PERSON ATTENDING THE FRONT OFFICE WAS TALKING OVER A CELL PHONE.
THEN I MET MR SELVARAJ, HE PROMISED...
Complaint comments  Read comments 

IFB Washing Machine — most unprofessional service

 Dr.Subbalekshmi
my three month old ifb wahing machine has not been working for the past 20+ days...i lodged a complaint immediately and made repeated calls to get someone to take a look at it...the worst part being that the person would attend my call and say he was on his way to my place i would cancel all other programmes only to give him a call after 2hrs...sorry madam not possible today... finally after 18days of the intial complaint somebody came in to look at the machine...thats it he said some parts have to be changed no expaination as to y it happened when it would be fixed...am still waiting...the regional...
Complaint comments  Read comments [4]

IFB Microwave Oven — Repairing/Replacement of New Machine

 provashmondal
I have got a new IFB Microwave Oven under HP Gift Hamper Scheme for purchasing a new computer. The wave guide of the oven is broken and is not working since receiving. Your engineers came and said that they will not provide free service as this machine has been ggot under 'Gift Hamper' scheme. Please see that we are not pushed to the consumer redressal forum for indifferent attitude of your engineers....
Complaint comments  Read comments [1]

IFB / 17 Pg 1s Microwave — Microwave not working properly. REMINDER - I

 Jainander Kamboj
I bought IFB 17 PG 1S Microwave, Serial No- IFB 2508/01/11788 on 17th June 2008. Nobody had came for the demonstration of the product till date. And from day 1 one haulling sound was coming through it, then I had lodge a complain against the same Complain No- 2367058, Dated:- 31.10.08 at 11.35 a.m & I got the commitment to resolve my problem with in 48 hrs. After 15-20 days of lodging the complain, one mechanic came with wrong part called Megatone and it doesn’t fit in to our product. Then after 1 week another mechanic came with right part, but he was not knowing who to fit it. And again...
Complaint comments  Read comments 

IFB Washing Machine / Elena Model — IFB Washing Machine service call has not been attended

 Venkatesan.P
On 25-Nov-2008, I have booked a complaint for my IFB washing machine. But till now no one has attended to the complaint . what is more frustrating is that the customer care is just giving the compliant number and not really arranging the repair. I have contacted the CHENNAI service center & As well as sent a mail to chennai_service@ifbglobal.com, But there is no response from both the place..
My complaint no is 2462317.
contact no is [protected]
Name : P.Venkatesan...
Complaint comments  Read comments [2]

IFB Washing Machine — Service Centre Not attending complaint

 Rajneesh Raina
My IFB washing machine developed a problem about 50 days back.Complaint was registered with service centre on 22nd of October with the service centre at jammu( Complaint No 559).they promised that the service engineer will be available in a couple of days but no one has come till date.
I also approached my dealer on 3rd nov who in turn rang up the service centre and assured me that the engineer will turn up in a day but no one has turned up till date after repeated calls to the service centre and the dealer.
I was a strong supporter of IFB products and have suggested a number of people...
Complaint comments  Read comments [2]

IFB Senator 6 Kg. Sr No - 28952 — DEFECTIVE MACHINE

 MILAN KUMBHANI
REF - MODEL - SENATOR 6 KG. SR NO - 28952. PUR DT-18.08.07

WE HAVE BEEN CONSTANTLY COMPLAINING SINCE LAST 6 MONTHS FOR THE W/MC. THERE IS LOT OF UNHEALTHY / STRANGE METAL BANGING NOISE & INTERNAL VIBERATION CAUSING THE M/C BREAKDOWN CONSTANTLY FOR THE LAST SIX MONTHS


PARTS LIKE FRONT DISPENSER PANEL, FRONT FULL PANEL, BOTTOM FILTER PANEL, BOTTOM FULL PANEL HAVE ALSO BEEN REPLACED.



THREE TIMES, WE HAVE REPLACED ON PAYMENT DOOR RING, DOOR LOCK.



NOW ONCE AGAIN, POSITION IS THE SAME. THE MACHINE...
Complaint comments  Read comments 

IFB / Washing Machine / Senetor — Machine is not drying the cloths and not draining.

 Neeraj Sharma
Sir
My uncle gift me this machine i.e. Senetor model. Which he bought from Arvindra Electronic, Sector 22, Chandigarh on just 12/12/2008 through Canteen. I'm very astonished when no engg. come from the service centre after repeatdly complaint i made at number[protected] from my Mobile no. I got the Ticket No. 2473326 through IFB Care on my Mobile. Now a week is gone but no one want to care. Is any body there can do some thing for me. Is any responsible person there in IFB.

Neeraj Sharma
258, Tribune Colony, Bartana.
Near Zirakpur, Distt. Mohali
Punjab....
Complaint comments  Read comments 

IFB Washing Machine Exe+ — FRAUD BY AUTHORISED SERVICE FRANCHISEE S M ENTERPRISES LAXMI NAGAR DELHI 110091

 SUSHIL ANEJA
I LODGED A COMPLAINT OF SERVICE AT CENTRALISED CUSTOMER CARE OF IFB IN END OCT 08
THE REPRESENTATIVE OF THE AUTHORISED SERVICE FRANCHISEE
M/S S M ENTERPRISES F-37, GALI NO 13 LAXMI NAGAR DELHI 92 ATTENDED THE COMPLAINT AFTER 10 DAYS AND GAVE AN INVOICE NO 11625 OF 11.11.08 FOR RS 674 AS SERVICE CHARGE AND INVOICE NO 2992 DT 11.11.08 OF S M ENTERPRISES( THERE IS NO BOOK NO MENTIONED ALTHOUGH TIN NO AND MOBILE NO [protected] ARE DISPLAYED ON IT.) CHARGING RS 4216 AS MOTOR COST AND DESCALE POWDER 06 NOS @ RS 150 CHARGING RS 900 FOR IT AND AMOUNTING RS 5, 116 WHICH WAS PAID IN CASH. THE...
Complaint comments  Read comments [4]

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