IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
Submit a Complaint
4869
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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367
down
145
1860 425 5678  (BSNL & MTNL)
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291
down
153


Mobile:
Mobile:
up
225
down
140

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4869
Pending
29
Resolved
3225
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (315)

IFB Industries Complaints & Reviews

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IFB Dish Washer "classic" — NO RESPONSE TO COMPLAINT BY SERVICE CENTRE AT CHANDIGARH

 Lt Col Jeetinder Hundal
1. My wife Mrs Babita Hundal had logged a complaint on 11 May 09 regarding the ON/Off switch not working thus rendering the the machine non operational. The Complaint registration No is 3017070.
2. No one has yet responded to attend the complaint despite having reminded the Customer Care over "5" times. Every time they tell us to contact Mr Sanjeev Kakar [protected] or Mr Govinderjeet Singh [protected] both of whom either do not pick upi there phones or keep it switched off. The icing on the cake is that the company's web site has the provision to lodge complaints but it is...
Complaint comments  Read comments 

IFB Industries — non- delivery of microwave oven cookery book

 bk mohapatra
I purchased a microwave oven (30SC2) from the military canteen on payment of Rs.8408 vide invoice no.: DEL/NTS/4842/08-09, dated 21 jan, 09. I understand that a COOK BOOK/COOKERY BOOK is given free of cost along with the oven and every company provides it religiously. When it was not made available by the military canteen, i started contacting the customer care centre and also the following officials namely: SHRI BHARAT BHUSHAN, MR. SUBHASH, MR. RAJIV, Ms. MONICA and MR. NAVEEN and a few others whose names i do not remember. Each and everyone promised to provide the book within 2 to 3 days by courier....
Complaint comments  Read comments [1]

IFB / Elite Dx Washing Machine — service technicians not attending complaint

 M S SURANA
I am having a very bad experience Elite Dx front loading Washing machine of IFB purchased on 14.10.2008.

The machine started giving trouble and not working properly and a complaint was registered with IFB vide ref Nos.2905254 dated 8.4.2009, 2961857 dt 25.4.2009 and vide ref No 3022424 dt 13.5.2009 but still not fully attended and no response from IFB Service Centre if trying to contact local service technicians.



We regret that IFB being a reputed company is not responding to its customers in time.

Hope you will address this issue...
Complaint comments  Read comments [5]

IFB / Elena — Wrong Stand & Cover

 D.Seenu
Recently I purchased a stand & cover for my Washing machine IFB Elena from their franchisee directed by IFB customer care helpline. The service technician by name Mr.Venkat mobile No.[protected] delivered the stand & cover. While delivery I complained to him that both were of not the right size, since I was in an urgency to go out of station that day, I decided to take up the matter after returning back. Since then I have been contacting the service person, he kept promising me that he shall replace both & never turned up. Now he is not even picking my calls, by this I understood that...
Complaint comments  Read comments 

IFB Microwave Oven — Very Poor Service

 T . Maniraj
Hi

We launched the complaint for IFB Microwave Oven on 6/10/2008. After 2 days of complaint service engineer came and took the oven for service. From then on whenever we ask they are telling they will install the coming week. But many weeks have passed they have not come and fixed. They say they don't have board for that model 23SG1S. We bought the Oven by 2005 . If they don't have board why are they releasing this model oven. We are not getting poroper reply from service engineers. they give false commitment.

Regards
Maniraj...
Complaint comments  Read comments [6]

IFB Microwave — Unable to get proper service

 Dipali Agrawal
I bought IFB microwave oven model no. 23sc1 about 3 years back. It stopped working about 3 months
back. When we complained, we were told they have stopped making PCB panels for this model. We have purchased it for Rs.12500 at that time. How can they stop making spares in such a short time? Kindly help me there as I am trying to get it sorted for last three years. Thank you....
Complaint comments  Read comments 

IFB - Neptune (Dishwasher) — IFB-neptune(dishwasher)-not gonna be on resin

 A.Jeevarathnam Naidu
sir,
i, A.Jeevarathnam Naidu, using IFB Dish washer since 4 years.Recently i.e in
January'09, we have shifted to Vijayawada .for commissinig the equipment we
called your technician.He has given connection and it was not working.He
suggested that pressure no sufficient for intake or water, other wise every
thing is alright.We have arranged new tap with pressure.Later some other
technician came and informed that panel board is to be replaced.But the panel
board is replaced after so many contacts including to Mr, Joney this was
rectified.This...
Complaint comments  Read comments 

IFB Elite Washing Machine — Poor quality ofRubber washer Front loading

 Mathai Thomas
I bought a elite washing machine from chengannur, Attinkara electronics about two years back.It was running with out any problem so far. Yesterday It is found that rubber washer in side the front loading lid was broken in variuous pices. after the washing of 2 kgs of clothers.

Even your technecian does not know How it is happened .It is ot wear and tear item .I strongly doubt that there is some manufacturing defects in this machine.Your technecian told us that it a fisrst case in this kind reported.To replace this parts cost usw around 2000rs. which is not all justifiable to a ordinary...
Complaint comments  Read comments [1]

IFB Microwave — Delay in attending door lock problem of Microwave [Resolved]

 Srabana Dutta
We purchased an IFB microwave 2 months back. The model number is IFB17PM1S. The door lock of the machine is not working since last week and needs to be replaced. We raised a ticket immediately. The ticket number is 2982915. We have come to know from the service manager that the lock is available; however, even after repeated calls, the lock is yet not replaced.

Both me and my husband leave for office at 12.30 pm. So it is not possible for us to wait for the service man throughout the day. Can we know, how long we have to wait for this service?...
Complaint comments  Read comments [2]

IFB Microwave Oven — Customer support is miserable

 Arunava Ghosh
I've bought a IFB MW Oven model 20PG1S in October 2007. It was working fine till last month and i was quiet satisfied with it. Last month it started showing problem. It is sometime working and sometime not. I've lodged a complaint on 21/04/09. An engineer came and told that the magneton is "almost chocked" and i need to replace it, he took a service charge and gone. after that my oven was working ok. on 26th a "senior" person came with the spare part and told "unofficially" that the part is not at all faulty as we neeed not change it. He asked me if I want...
Complaint comments  Read comments [1]

IFB, Washing Machine, Senorita Dx — Do not care for customer's complaint and satisfaction, poor quality machine

 Asim Kar
To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

SUB: Recent development based on my earlier complaint dated 20/4/2009

Dear Sir,

Thank you for your kind and prompt intervention based on my previous complaint. At least, Mr. Mitesh Jain and Mr. Iggy Gonjalvis from Mumbai branch inspected the machine and heard us patiently. But, I am very sorry to say that instead of giving the replacement or refunding...
Complaint comments  Read comments [3]

IFB, Washing Machine, Senorita Dx — Poor quality machine, do not care for customer complaint and satisfaction, poor after sales service

 Asim Kar
To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

SUB: Request for replacement of defective washing machine

Dear Sir,

It is regarding horrible situation we have been facing since purchase of IFB washing machine (Senorita DX) from Vijay Sales, Mumbai, Chembur branch, on 8th July 2008, paying Rs. 17, 990.00 (Sales Invoice no. 25-CH07-08SIAO 227, Dated 10/07/2008, Order No. 25-CH07-08SO248) under...
Complaint comments  Read comments [6]

IFB - Washing Machine - Elena — Customers Care is not responding

 Bindu Rathore
I have a Washing Machine of IFB- Elena model, which i got serviced before 4 months. Now the outlet pipe is not working properly. Hence i called up your Customer care centre ([protected]). He said within 24 hours a peson will attend the problem and also confirmed total charges of Rs289 for the same. Please note that this person did not give me any refernce number. For complete three days no one revert back, so again i called up your CC and a lady gave me your Jaipur centres' number[protected], 5129977). I connected these number several times, one was contanly no reply and second picked up...
Complaint comments  Read comments 

IFB Washing Machine — NO REPAIRS DURING WARRANTY

 col sanjay pande
WITH LOT OF HOPES I HAD BOUGHT A FULLY AUTOMATIC WAHING MACHINES-FROM IFB IN OCT 08, INVOICE NO DEI/NTS/2278/08-09.
I REPENT FOR MY THIS DECISION.THIS MACHINE IS LYING DEFECTIVE IN MY HOUSE FOR PAST THREE WEEKS BUT NO REPLY FROM THE COMPANY.THE COMPLAINT NO IS 22945261.

I WANT THAT A STRICT ACTION BE TAKEN AGAINST THE COMPANY AND WOULD BE ALLOWED TO GET IT REPLACED.

THE AFTER SALES SERVICES CONDITIONS ARE NOT BEING COMPLIED WITH.


PL INFO ACTION TAKEN


COL SANJAY PANDE...
Complaint comments  Read comments 

IFB Washing Machine — IFB washing machine are flour mill

 Santosh Chocksey
Dear Sir,

Dealers are unable to demonstrate Washing. Hence customer don’t know how the product works, specially in case of washing machines. The machine will be delivered to you at your house with full packing. The company executive will come at your house after three day and will unpack it and then do the fitting. After that only the machine will get started. Customer will not have any clue up till than of how the washing machine works.

I have purchased IFB washing machine model Executive plus on 14/02/09. The company executive have came and done the fitting....
Complaint comments  Read comments 

IFB Dryer — dryer not working

 raghavendran
we regret to inform you that we (larsen and toubro ltd) purchased 2 washing machine and 2 dryer placed at sanchore in jalore dist rajastan.
these machines are not working for the past 3 months inspite of repeated complaints no one is attending this.
nor service engineer nor service center.
now we feel that we made a great mistake by purchasing IFB product because of your poor after sales service....
Complaint comments  Read comments [1]

IFB / Washing Machine — THERMOSTAT PROBLEM

 B.SHREEKUMAR
i had purchased a ifb digital washing machine on 01.10.2007 with a 24 month warranty from white planet, m.g.road, ernakulam Kerala. Earlier on two occasions i had problem with the machine and was reported subsequent to which the thermostat was replaced. subsequently on the advice of the service engineer a cad[stabilizer] was bought vide freeze india engineers bill no.3818 dated 25.08.208.

Even now the same problem persists. This has become a inconvenience to the smooth functioning. Requesting you to kindly solve the problem permanently.

shreekumar.B
[protected]...
Complaint comments  Read comments 

IFB Washing Machine — Urgent!!!

 Ashok Nichani
M/s. IFB Industries Ltd.
Chennai.

Dear Sir,
I am using two IFB washing machines and one IFB Dryer since more than fifteen years. Over the period of time that me and my brother have purchased the machines and changed them four years back, we are always under AMC with the company.
This year when our AMC was due in March 2009, we were astonished that the AMC charges had been revised from Rs. 1396/- to Rs. 1978/- i.e. a 50% increase. This fact was brought to the notice of Mr. Murugan of M/s. Classic Enterprises Perambur who couldn't explain any reason. Since...
Complaint comments  Read comments [2]

IFB Washing Machine — Severe Vibration of Washing machine

 Sooliyanna Shetty
We have IFB washing Machine of Elena make. The machine startted giving vibration problem in the month of December 2008. We have informed to IFB people and a technician ( so called) from their Delight Service Centre Vashi, Navi Mumbai has inspected the machine and informed us to replace the TUB immdiately which we have done based on his suggestion by paying Rs. 2500/- immediatly. Also we were asked to sign for 2 year AMC which we have done it by paying another Rs. 2850/- . But the vibration problem has agravated after replacing the TUB. Then they started giving us silly reasons like improper use...
Complaint comments  Read comments [1]

IFB Washing Machine — Renewal of AMC before the older expires

 Dinesh J. Karia
I am Dr. Dinesh J. Karia. I purchased IFB Washing Machine from Sanket Sales, Anand in February 2008. As per the sales conditions the machine carried two years warranty and free services. The Company Technician installed the machine on 18 February 2008 and advised us to enter in to the two years extended warranty and service contract with the company so that the service contract would end on 18 February 2012. We had to pay Rs. 1686/- towards that contract. Consequently, I paid the same amount through the cheque no. 238632 of ICICI Bank dated 7/3/2008 when their representative visited us.
...
Complaint comments  Read comments [1]

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