IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
4677
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

TwitterFacebookLinkedInGoogle+
Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
406
down
166
1860 425 5678  (BSNL & MTNL)
up
303
down
161


Mobile:
Mobile:
up
240
down
148

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4677
Pending
53
Resolved
3107
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (339)

IFB Industries Complaints & Reviews

Sort by:

IFB / Microwave — Product not being repaired

 Sumit Ganguly
I have given my Microwave ( Bought in mid 2005)for repair at your authorised Service center on 8th Sep'08 with Call no.Sep-2771-08.
Around 18th Sep'08 i was informed that my Model is beyond repair and some one from IFB will contact me.
Mr.Manas from IFB Service offer me a exchange for my set.The prices quote by him we more that the price on your website. On putting forth this complain IFB call center asked me to talk to Mr.Imran.But his phone is not reachable .
An electronic product cannot be declare an obselete after just 3 years of sale and refuse service also.
Complaint comments  Read comments 

IFB Washing Machine — Irritative behaviour and non attendance for installation of washing machine by IFB staff

 Nandakumar G S
Sir,
I bought one IFB Elite washing machine from Nandilath G Mart, Trivandrum on 18th October 2008. When I called for installation they where asking for some facilities for installation in an irritating manner. I called them after making tha facilities on tha after noon if 24th Ocober. I am residing with in the city and thay were tellimg tat they cannot come on tha same day. Till date (27 th ocober 2008) it is not installed I wonder how your after sales service will be.I have the following question which you need to answer.
1. If this is your standard of service why you are advertising...
Complaint comments  Read comments [2]

IFB Washing Machine — lot of vibration and poor performance

 P.S.Bharathi
Sir, I have purchased a IFB washing machine from viveks Trichy. Now that
machine is not working properly. The service engineers are agreed that there
are facults in the machine. After a couple of weeks there is no information
form both the side.(Service centre and viveks trichy)

Till date there is no reply. The branch incharge know very well regarding
this issue.

If the vendor is not ready to replace the machine I will take necessary action
thro Consumer court. I have evidance regarding mistakes in the washing
machine. So far...
Complaint comments  Read comments [5]

IFB Washing Machine — No Service, No responsibility after sold out

 sudhakar.venati
It is 100% correct. We also brought IFB elina model on the 9th of October 2008, at the NEXT show room, Subedar pet in Nellore in andhrapradesh. While buying they told that service is excellent with in 24 hours after filing a complaint everything will be fixed. and also they told that after two days Engineers come from IFB franchise Tirupathi to explain how to use the machine. I came to bangalore because I stay at bangalore.

Till the four days nobody come to home. My father contacted the NEXT show room owner regarding the issue, after two days one guy has come and he dont know anything...
Complaint comments  Read comments [6]

IFB Washing Machine — Pathetic service inspite of AMC

 Mrs Mahatab Siganporia
I have an AMC for my IFB washing machine. I gave a complaint on Monday October 20, 2008 for my IFB washing machine. I was give a ticket number 2318576 and was informed that within 48 hours my call will be attended to. Today on the 5th day and after several calls to the IFB toll free number [protected] and directly to the service centre (contact number [protected])no one has attended to my problem. This is inspite of having an AMC with the Company. Please help I just don't know what to do....
Complaint comments  Read comments [3]

IFB Industries — Pathetic AMC Service by IFB

 N V Ramani
From: Ramani.N.V ( Regional Manager - West )
Sent: Tuesday, October 21, 2008 11:08 AM
To: mumbai_service@ifbglobal.com
Cc: padma ramani [padram1@rediffmail.com]
Subject: RE: Complaints on IFB W.M

HEAD,
SERVICE/AMC,
IFB

COMPLAINT ON IFB SENATOR WASHING MACHINE

REF: COMPLIANT NO.2294732 DT 14 10 08

I refer to my message of 19th Oct’08. Regret that there is no response and not even an acknowledgement from your end.

Though the mechanics came and attended on 19th & 20th Oct’08,...
Complaint comments  Read comments [9]

IFB / Elena — drum needs to be replaced

 gnanadesikan
We are in Thiruvallur.
our washing machine is not working for the past one month.
we did complain to the IFB/ELENA service person in thiruvallur.

He said that the drum has to be changed. But the stock of drum is not available even in the company itself, he added.
Sometimes he is not responsing properly.
He said that i will come tomorrow or day after tomorrow.
But he has not come yet.
for one month we are contacting him and most of the time he didnot attend our call.
YEt he didnt come to our home to check the washing machine.
Complaint comments  Read comments [3]

IFB Washing Machine — New washing M/c not Run after installation with in 3 days.

 D.KAMARAJ
We purchased the new Elena Dx model 5.5 Kg washing M/c from Dealer. But It is not installed properly and it is fully automatic model- With in 3 days it is not run in cotton heavy wash mode. simply we are waiting for representative to attend the fault. Actualy when we are purchasing it they promised to give the all help but we are worried about why we are purchasing this company. please attend immediately or otherwise i will return to the new m/c to the dealer....
Complaint comments  Read comments [6]

IFB / Washing Machine Digital 7KG — Quality of Service IFB Washing machine digital 7 KG

 Chandrashekar K
Quality of service is very bad. The washing machibe is down for more than two weeks.
The help desk keeps on changing ticket no for same complaint every week. Also sends an SMS saying your complaint is resolved though washing machine is down for so long. It is ridiculous.

Service engineer of IFB does not answer Mobile phone call. it keeps on ringing.

My situation is really pathetic. I do not know whom to escalate.

I pray that some one from IFB reads this message and do some thing about it.

The latest complaint no is 2295677 as of...
Complaint comments  Read comments [3]

IFB Washing Machine — worst response service center

 som nath singla
i m complaining to ur service center from almost last one month.but they always said that we r coming n yet they r coming.
so u can guess what kind of bludy guys r working there in ur fool making people service center.
plz close ur all these kind of service center if u wannna sale ur product n wannnna save ur reputation of ur product.
hope u will take ncessary actiin soon

sandeep mittal #8/864
Ganseha Basti bathinda punjab
[protected]...
Complaint comments  Read comments [6]

IFB Industries — Poor Service & bad quality

 Prabu L
G. Dasgupta
President & CEO
IND-5, Sector-1,
East Calcutta Township
Kolkata - 700107.

Complaint No : 1873813
1st Complaint Date : 17/6/2008
2nd Complaint Date : 15/7/2008
3rd Complaint Date : 4/8/2008

Name : Prabu.L

I made a complaint 2 months before my washing machine Digital 7 KG worth Rs.28, 000 not working properly but till my machine is same condition

After 1 week of my 1st compliant engineer verify the machine there is a problem with Digital board it has to be changed...
Complaint comments  Read comments [4]

IFB Micro - Oven — Poor Customer Support & Poor Quality Micro-oven [Resolved]

 Subrata Chowdhury
Dear Sir/Madam,

Subject: Bogus Service network with no support at all.

Dear Sir,

I bought an IFB microwave oven that stopped functioning well within warranty. IFB did not respond till the end of warranty; every time we complained, only to have a number, and to realize later that their support desk closed the ticket without even attending the problem, with a comment that the problem was resolved!! I have never seen such a fake service support for any product from any company I have so far.
I suggest everyone, who see this, not to buy any product...
Complaint comments  Read comments [11]

IFB Washing Machine — Casual attitude and no customer service [Resolved]

 Mrs. Jayakumar
My IFB washing machine is under AMC and I am in Mumbai. I logged the call on 3rd Oct for faulty knob, water plus option not working, intermittently door problem, annual maintenance.

5th Oct engineer come in without the knowledge of what exactly the problem was and what he is suppose to do. Understanding the problem ... he gives the answer, unless machine is turned on I can't do anything. So knob has to be replaced to look at other problems. Will check for the availability of the part and then fix other issues - it may take weeks time and leaves.

Me and my husband...
Complaint comments  Read comments [12]

IFB Washing Machine Elena 5kg — Defective washer Drum, defective lock

 Om Bhargava
I purchased IFB Washing Machine Elena 5kg from Gaurav Refrigeration Centre, Station Road, Chandausi vide Bill No. 1968 dated 23-6-07. The machine had a manufacturing defect and was replaced. The second machine arrived in bad condition and I refused to accept it. A third machine was deliverd in end of September. The drum of the machine was not moving and made a screeching noise, which they repaired. But still the drum has dents in it and is not fitting snugly in its place. The door was not locking and they repaired the lock but the lock is still defective and I have sent several reminders on phone...
Complaint comments  Read comments 

IFB Santro Plus — Silicon Motor damaged

 N.Raja
Dear Sir,
I had registered a complaint on 18.08.08. I had covered AMC upto 7.10.08. Even two months before I had given cheque for my Renewal from 7.10.08 to 6.10.09.

My complaint properly attened by tech and informed me that your Silicon Motor damaged to be replaced with one week.

I had been following up with your customer care phones : Local : 43578536

Other No [protected].

My Phone No :[protected] My Address : No.7 Ist Floor Annagi Nagar Ist Main Road
Ganesh Flats KK Nagar West, Chennai 600078. Tamil Nadu.
Complaint comments  Read comments 

IFB / Elena Washing Machine — REPLACED MC UNIT OUT OF ORDER

 Amiatabha Mukhopadhyay
I HAVE PURCHASED WASHING MACHINE _IFB (MODEL - ELEENA ON 15/09/2004 FROM KOLKATA, WEST BENGAL. THIS MACHINE WAS REPAIRED AT A COST OF Rs. 2000/- FOR REPLACING MC UNIT BY THEIR AUTHORISED SERVICE PERSON ON 28/06/2008. BUT IT HAD BEEN OUT OF ORDER AGAIN FROM LAST WEEK. I CONTACTED IFB. THEIR SERVICE MAN CAME AND ASKED FOR REPLACEMENT THE SAME UNIT WITH AGAIN Rs 2000/.
SO MONTHLY CHARGE OF Rs2000/ IS TO BE BEARED FOR KEEPING WASHING MACHINE OF IFB....
Complaint comments  Read comments [1]

IFB Industries Ltd. Corporate Office, East Kolkata Township, Kolkata - 700107 — NON delivery of product [Resolved]

 Sunny Bhalla
I have a gift voucher of IFB microwave over model no. 17ltr microwave worth rs. 3500/- serial number R.I/IFB/MWO/[protected], it is valid till 31st august 2008.
i got this voucher from Vodafone Essar south Ltd. wher i was working last year. but whenever i am callin on delhi IFB customer care number which is mentioned on back side of the coupon ([protected]/ [protected]), they are sayinmg that this particular model is out of stock and they can not provide me till futher notice. but after one month this coupon will be expire and i will not get my gift. they should provide me a time frame when...
Complaint comments  Read comments [24]

IFB Washing Machine Elena — No service since 3 weeks, lost faith in IFB [Resolved]

 Lalita
We had purchased a new IFB washing machine ELENA in March 2007 from M/s. Viva Electronics, Apna Bazar J.P. Road, Andheri (West). This machine gave us trouble in August 2007 (within 5 months) and it was set right by the IFB service mechanic. This machine has again started giving trouble and it has completely stopped since the last three weeks. This machine is still under 2 year warranty and hence we contacted Mr. Dilip of Viva Electronics, who asked us to contact Mr. Amar Bharati, every time we were told that there is nothing to worry and our machine would be set right in a day or two. On regularl...
Complaint comments  Read comments [15]

IFB Washing Machine — Water not draining out while spinning

 Nanda
complain No. 2268293 dated 07/10/2008...water not getting drained. Engineer turned up after registering complain with ur toll free no., and reports that the motor is not working properly and is to be replaced and the cost will be Rs. 2650/-. I have to report that dryer is working but water not getting drained. The water gets drained when the load is of bed sheets, but when the cloths is the load water not getting drained. In this case why the motor is to be replaced, do not under stand the logic.

If some one can guide me and advise the solution or the only solution is motor replacement....
Complaint comments  Read comments [3]

IFB Washing Machine — IFB washing machine not functioning

 NEELAM GUPTA
ON 1ST october I MADE COMPLAINT ON TOLL FREE NO ABOUT THE WATER LEAKAGE PROBLEM IN IFB SENATOR WAHSING MACHING. DUE TO WATER LEAKAGE, M/SC IS NOT GETTING S/W ON. ITS UNDER AMC.

TILL DATE NO SERVICE PERSON HAS VISITED THE SITE, EVEN TWO MORE REMINDERS WERE MADE TO TOLL FREE NO. IFB CLAIMS THAT WITHIN 24 HRS SERVICE PERSON WILL ATTEND. VERY VERY POOR RESPONSE. EVEN LODGED THE COMPLAINT TO DELHI OFFICE IFB EMPLOYEE. BUT NO ONE IS ATTENDING THE FAULT.

IN PAST ALSO, IFB RESPONSE WAS TOO BAD. DECIDING NEVER TO BUY OR TO SUGGEST ANYONE TO BUY A IFB PRODUCT...
Complaint comments  Read comments [16]

Recently Discussed

(14 minutes ago)
Flipkart
flipkart - google pixel 2 cashback offer of rs 10000 with hdfc credit and debit cards not yet received.
(24 minutes ago)
Tata Sky
set-up box no signal
(28 minutes ago)
Tata Sky
hd+ box and lnb
(38 minutes ago)
Tata Sky
about channel
(40 minutes ago)
Tata Sky
amount deducted but didn't get connection

Featured Complaints