IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 65%
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4623
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
299
down
130
1860 425 5678  (BSNL & MTNL)
up
274
down
141


Mobile:
Mobile:
up
203
down
132

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
65%
Complaints
4623
Pending
43
Resolved
2985
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — Slow Response - in attending call

 Vikas jain
I have IFB washing machine, Product might be good but service is lousy.

I made numerous call to the call center, first iw as told complain willbe attned in three workign days. then it became 48 workign hours. That is 6 days, to attend the complain!!! WOW what a great company

Then fortunately my complain was attnedd the third day, I was informed the door handle is required to be changed.

After removing holidays today is 4th day and i was not informed by them about the part availabilty, on making a call to them i was told that if part arrives today then...
Complaint comments  Read comments 

IFB Washing Machine & Dryer — LACK OF KNOWLEDGE ABOUT SETTING UP STABILIZER

 AMRITA LOTLIKAR
I HAVE RECENTLY PURCHED A NEW DIGITAL 7KG MACHINE. DUE TO FLUCTUATIONS IN CURRENT I ASKED FOR A STABILIZER WHICH WAS BOUGHTAT MY HOME AND WRONGLY CONNECTED BY THE IFB TECHNICIAN. DUE TO THIS MY MACHINE WAS NOT WORKING PROPERLY IT USED TO TAKE 4 TO5 HOURS FOR ONE MACHINE TO WASH CLOTHES THE CLOTHES NEVER USED TO GET WASHED AND SPIN DRY. BUT MOST IMPORTANTLY I USED TO GET SHOCK IN MY FULL KITCHEN AREA BECAUSE THE STABILIZER WAS NOT CONNECTED PROPERLY. I CALLED THE IFB SERVICE IN MARGAO-GOA BUT NO CALLS WERE ANSWERED FINALLY I GOT THROUGH THEM TODAY AND THE IFB TECHNICIAN CAME TODAY THE FAULT WAS DICOVERED...
Complaint comments  Read comments 

IFB Washing Machine — Service centre [Resolved]

 Easwaran
The chennai centre of IFB does not respect its service contract . My machine is under AMC. Its more than 10 days and I have made several calls to them and also sent them emails but no one has the courtesy or decency to either reply or attend. On 4 occasions during these last 10 days, they have said that a service personnel would call on us but not respected this....
Complaint comments  Read comments [125]

IFB Industries — Drying not proper

 Reshu Saini
I had bought IFB Elena model on 27 Nov 2007 But since the day i bought this machine the dryong is not proper. There is good amount of water left behind even after its full cycle. I lodged the complaint which was attended also. Though it worked for initial few days but again the condition became same after sometime.Not only this even if i put a pinch of washing powder more than the reqd amount it again shows the same symptoms whereas this is not the case with the same model of IFB which is at my relatives place. What is procedure if i want to replace the set or incase i want to go in for higher model?...
Complaint comments  Read comments 

IFB / Fully Automatic Washing Machine Aw 806 — harrasment / complaint not being solved inspite of repeated followup

 Davinder Kaur
Dear Sir,

I am a very unfortunate buyer of IFB fully automatic washing machine. I bought the machine in January 2008 at a very high premium as compared to other brands thinking that quality and service will be good. However, I rudely shaken that within one monh there was a problem with the machine. However, the problem was sorted out. Now, again the machine stopped working totally on 29 July 08. I lodged a complaint on 30th at company's help line. On 1st, a mechanic came and said that motor is faulty and he will replace the same on Monday (4th August). He came and replaced...
Complaint comments  Read comments 

IFB Washing Machine 7k.g. Digital — defective product give me

 arvindbhai n shah
Dear sir/madam,
i purchased a washing machine model of 7k.g. digital.From the date of installation on 26th jan, 05 the machine doorlight not working.I find it very difficult to get their technician from the banglore service centre.Everytime I have to call centre and follow with local service centre. With frequent attempts I could manage to get the technician one times during the last 10 days, still they could not identify the defect and the machine is not usable.
My complaints to local marketing person is not useful and he is trying avoid the complaint calls.
Complaint comments  Read comments [3]

IFB Washing Machine — Trip Off Problem

 Raghuram A.R
Complaint ticket number 1992895 & 2031190 dated july 23rd & August 1st in Bangalore
Hi,

I am Raghu from Bangalore the user of IFB Automatic washing Machine, my machine is under AMC. From 23rd July on words when we switch on washing machine power trips off.

I lodged a complaint on 23rd July 08 in Bangalore IFB customer care the Complaint ticket number 1992895, I was told that service engineer would attend within 48 hours I waited and called the customer care, when i called the customer care i was shocked that the complaint was closed with out attending.
Complaint comments  Read comments [7]

IFB Bosch Washing Machine Front Loading — Abnormal Noise & Shaking/Moving

 V.Mani
Machine gives abnormal sound and instantly jumbing and going out of its original place....
Complaint comments  Read comments [3]

IFB Industries — Senator 6 kg Washing Machine

 dafiina
IFB Senator 6 kg washing machine; it has manufacturing defects and also spoils your floor by oozing our detergent regularly and if everything goes fine its heater will break and damage the drum and cause great danger to the lives of your loved one’s. Please don’t buy this washing machine.

We bought IFB Senator 6 kg washing machine in May 2008 from Bajaj Electronics, Punjagutta showroom in Hyderabad. We purchased this machine for our convenience as the two other washing machines we had were little smaller 4 kg, and we would have to run several washes to wash all our cloths....
Complaint comments  Read comments [17]

IFB / Automatic Washing Machine Executive Elite — Complaint ticket number 1959688 dated 12th July 08 in Bangalore

 ramesh Savanur
Hi,

I am Ramesh from Bangalore the user of IFB Automatic washing Machine Executive ELITE, my machine is under warrenty. From 12th July on words when we switch on washing machine power trips off, we made couple of attempt the result is same, our first approach was to call electrician and check the home power supply which was found normal and all lights and appliances are working fine.

I lodged a complaint on 12th July 08 in Bangalore IFB customer care the Complaint ticket number 1959688, I was told that service engineer would attend on 14th July, till 15th July...
Complaint comments  Read comments [17]

IFB Bosch / Washing Machine Elena — Vibrating immensely at Spin and machine falling down

 RENU SAMUEL
I bought "Elena" Model of Washing Machine in the month of March 2008 and from day one it had problems...At spin stage it would Vibrate with a lot of noise and pressure and the machine would move forward and it has also fallen off the platform . After giving compaints and after being looked at by various technician...as senior technician came and repaired the same.

Again..Saturday onwards it again started vibrating badly and yesterday evening's wash it fell down again.

I was given a defective product and this problem keeps recurring.

Would...
Complaint comments  Read comments [10]

IFB Senorita Plus — getting lot of sounds

 Senthil Shanmugasundaram
I got this machine on Dec 31' 2007, Serial No .94086 Place: Chennai

We are having lot of problems- getting lot of sounds and the machine is jumping like frog and raised almost eight complaints in one month. Complaints # 1851865, 1903407

Nothing is working for us. Every time they are giving wrong information to us.. Very poor customer service. I asked the manager for replacement, he told me that according to the manual, we provide only service in the warranty period not replacement...

Almost four times they have done the service...
Complaint comments  Read comments 

IFB, 5 Kg Digital Washing Machine — Machine is stopping in between

 Suresh Sunkara
40 Days Back I purchased a IFB make 5KG Digital Washing Machine.From the 2nd day onwards it is giving lot of problems.The machine is stopping in between, It is not moving forward from 30 mins in quick wash mode.4 times i have given complaints regarding this. But till now my problems have not been rectified.Whoom do i contact?????I already spoke to Mr.Kamal Mitra & Steaven Augasteen.But there is no proper response.This is very very bad.I need proper reply from IFB. otherwise i need to approach Consumer forum.Wainting for your Reply... Suresh Sunkara...
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IFB Washing Machine — Worst situation of after sales service

 RAJEEV RANJAN PRASAD
Before a month back I bought IFB washing machine but for last two weeks it is dead. I lodged a complain through costomer care but is not attended so far. Daily 5-6 times I am reminding, but I am getting assurance that it will be attended on priority bais. The matter is also taken up with the higher official but there is no diffence in any situation.

In single sentence, IFB running a very poor after sales service....
Complaint comments  Read comments [1]

IFB Washing Machine - Executive Plus — VERY HIGH PRICE OF COMPONENTS

 ASIS KUMAR CHANDRA
I purchased the IFB Washing machine (Executive plus) model around 6 yrs. back. After 3 yrs. of purchase the drier motor was
gone out of order & I had to spend around 4, 000/- for repairing by the IFB service men.
At present, the drum has lost its balance & is producing cracking sound while rotating & is not in a position to operate.
After lodging complaint through net, the service man attended on the very next day. As per him, the ball-bearing of the drum is damaged, which resulted the balance loss of the drum. He prescribed to replace the entire drum as the...
Complaint comments  Read comments 

IFB Washinmachin — VERY POOR SERVICE NETWORK BY IFB MACHINES IN CHENNAI

 V.KANAGASUNDARAM
DEAR SIR,
WE PURCHASED A IFB WASHING MACHNE IN THE COMPANY OUT LET IN CHENNAI AND WHEN WE PAID MONEY AND GOT THE MACHINE ONE OF THE DEMO PERSONS HAD CHEATED MY WIFE AND TAKE AWAY RS.3000/ BY GIVING SOME DETERGENT POWDER AND WHEN I IMMEDIATELY REPORTED THE MATTER TO THE COMPANY AND THREATENED ACTION THE MONEY WAS RETURNED. BUT NOW AGAIN WHEN THE SERVICE PEOPLE WAS CALLED FOR OVER HEATING A SERVICE PERSON FROM THE COMPANY CAME AND GAVE DESCALING MATERIAL FOR RS.450/ AND WHEN THE MATERIAL WAS USED THE DRUM OF THE MACHINE GOT BURNT. AND AFTER THAT I UNDER STAND THAT IT NEED NOT BE USED AT ALL....
Complaint comments  Read comments [7]

IFB Microwave Oven — Order placed on 2nd may not yet delivered

 saikat pandit
This is to follow up with the issue of the non-delivery of the IFB Microwave Oven- 17PG1S which was shipped out by your company on 12th May. I had placed an order for the same on the 2nd of May 2008(Mother's Day Special) and as per the terms and conditions of your company, the orders are usually delivered by you, within 4 days. Since you repeatedly ask for time and it has been a month since this issue has been going on (refer my earlier mails), I would like you to kindly send me a scanned copy of the order placed by me and forwarded to the Vendor (IFB), a scanned copy of the shipment details...
Complaint comments  Read comments [1]

IFB Make Fully Automatic Washing Machine "elite 5 Kg Aqua Energy " — MACHINE IS MAKING ABNORMAL SOUND

 R K Kulkarni
MACHINE DETAIL
SR NO:1E5AQ070711W000769
ELITE 5KG AQUA ENERGY.
PURCHASED FROM:B R REFRIGERATION & ELECTRONICS
PH NO[protected], 2426659, 2418698
AHMEDNAGAR
BILL NO:957

WHILE RUNNING FOUND ABNORMAL SOUND ....
Complaint comments  Read comments 

IFB Industries — IFB Microwave not serviced by outlets

 Parminder Singh Gill
we had bought a top of the line IFB Microwave 29 Ltrs capacity with all good features. after having used it for some years, we have had the microwave develope some parts failures where in the opening lid / front door of the microwave has a material on its inner lining which began to wither off / began to fell off by being getting brittle in its constitution. we, than led by natural concerns to keep the product / appliance in good working condition, we happen to be at many an electronic dealing shops & showrooms in Ludhiana and Chandigarh but to no avail. Almost all of the dealers in the two...
Complaint comments  Read comments [1]

IFB Industries — Repeated problems during warranty period lying unresolved

 VIKAS1571
We had purchased IFB washing machine digital 5kg on 25th June 07. It started giving us complaints from 23rd August 07. Small clothes used to get trapped in the machine & choke the machine. We have to get it opened up many times through service engineer. Lateron the condition of machine worsened & many of our expensive clothes were torn & damaged in the machine.

Service personnel from IFB have already come not less than 10 times and have not given any permanent solution. We have already lost our many expensive clothes due to its persistent problem of tearing up of...
Complaint comments  Read comments 

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