IFB Industries Complaints & Reviews

I bought my dryer from IFB showroom at chennai on 4 jan 2015 and from the day one we have technical problem in the machine. I have spoken to various persons and not yet resolved and more than 3 times parts changed for a new machine. I need permanent solution failing which may have to take up at next level or forum. I have evidences of complaints too... Sukumar. Tel. [protected]

Hi, I have ordered IFB IACS18JCHTC 1.5 ton DC Inverter AC through their Area Manager Mr. Anil Yadav His Mobile No-[protected] on 1st June 2015. He told me that Advance Payment must be submitted and after i have done NEFT for my AC. But that person cheated me by sending different model of AC i.e IACS18LOTC 1.5 ton DC inverter, and when i asked for replace then He replied that you have to wait upto 1 yr. Its my humble request to arrange to replace my ac.Otherwise i will take this matter in media and also take legal action against company.

I am extremely sorry to say that I booked complain no [protected] and a person attended the complain on 03/06/2015, he changed a part & charges Rs 3800/- more over he told not to run machine for 24 hrs, we followed his instruction. but the machine was same problem as before. I contacted him over phone but he told some other problem and he will replace it by 6/06/2015. He did not turn up till date moreover he is not taking the phone also, His ph no is [protected]. I surprise to see your customer care service? The parts he changed was not having any fault & he charges falsely which means it is simply cheating. Now he is receiving the phone also. If he does not come and correct it by tomorrow morning and returned the cheated amount I shall be bound to take action. My contact no [protected]

I've brought a new Microwave oven from IFB official site(http://www.ifbappliances.com/) on 07-April-14. And it stopped working on 26-FEB-15 and I've reported a complaint (No:[protected]) using the provided customer care number. A technician visited my home and informed that some part need to replace and it will take maximum of 10 days to receive it. Since I didn't receive any response from IFB followed by this, I've raised one more complaint(No:[protected]) on 12-MAR-15 and got a promise that responsible person will contact me with in 48 hours. But no one contacted me. I've raised one more complaint(No:[protected]) on 20-MAR-15 and as usual I didn't get any update from IFB. Again I've contacted IFB after couple of days and IFB provided me with the details of a local IFB contact person Ms. Rajeswari[protected]. I've contacted Ms. Rajeswari three times and she also couldn't help me to solve the issue. Every time she'll say that the part will come on Wednesday and service will happen on Thursday. I've raised this issue though IFB web support also many times. Again in 25-April-15 one more technician visited my home, checked my microwave and went back with out providing any solution. Again I've reported the issue through customer care and web support, but so far no solution provided. Today is 09-Jun-15 and the issue reported on 26-Feb-15, no solution even after three and half month. Concerns: --First of all, a product which is less than one year old should not take 10 days to get a part replacement. Look at my case, even after 3 and half months no service provided. --If you can't service it, why don't you replace the product, since this happened under the warrant period. In any way such delay in service is not at all acceptable. --What's the use of a product which is not working and there's no way to service, even under one year warranty period. --Why IFB is closing the complaint with out resolving it. Each time I've provided with a new complaint number mentioning that the old one got closed. --I didn't expect such a bad experience for product directly purchased from IFB site www.ifbappliances.com --Moreover, at any point of time no one contacted from IFB other than the executives visited my home to asking for the route. --If you are going to by any IFB product think twice, there's no after sale service. No service provided even during warranty period.

Details of IFB Washing Machine Model AW65001WB Date of Purchase : 22/5/2015 Date of Information made to IFB : 22/5/2015 and allotted customer No 4070140 and Ticket No [protected] and got a call from your service centre Malappuram stating that your rep will come on next day and give you the demo On 23/5/2015 Your rep/Tech called me to know my exact location I give the details and told we are at this time out of home and will back by 3 O’clock evening. He he will try or will come on Monday (25/5/2015) On 25/5/2015 Your rep/Tech called me and asked make arrange a Steel Tap point and 15 amp Power point nearby through your plumber/electrician to give Demo. So I told him why you don’t tell all these need day before yesterday or its previous day so that I can make all these in time. He replied on those days he doesn’t make any call to me then how he will reply for my questions? On Tuesday evening our electrician came with necessary items. He made a doubt that I never noticed 15 amp power plug to any washing machine so he want to see the machine. He open then case and realized that it has only 6 amp plug why the rep/tech asked so? He give me one adopter to covert the point to 15Amp if needs. On Wednesday I again contact with your service centre and promised me send your rep. Next day on Thursday your Tech. came and gives us the demo while he noticed a leakage of water beneath the machine. He opened the machine and saw a tube has disconnected and he connected it and give us the demonstration. We satisfied with his demo too. Then I told him are you the person rang me on Monday to provide the power point and water point. He replied “No”. Then I told him about the call details he tell us it need only for the voltage cut off system. The system will ensure your machine’s durability. On that day we washed our cloth once also. Next we use the machine after 2 days interval again we notice the leakage. We lodged the complaint your rep come next day he noticed tube disconnected. He fitted it the machine run smoothly. Next day again we noticed the leakage and lodged the complaint again he came on next day this time he fitted it with adhesive and told us not use today. The next day again same leakage noticed again the next day tech came this time he told the pipe is loose one so that it has been changed. If after three of the purchase we couldn’t use the machine properly and we are in waiting for your Tech. every day. So I kindly requesting you please get it cleared early and properly or replace the same by a new one at the earliest. Name : Narayanan C, Cheramangalath Mana Thamarakuzhi, Malappuram Kerala, Phone [protected]

Hi, I have purchased a IFB microwave on 31 may 2015 and the technician called up on Monday . Due to unavailability of any person at home I scheduled his visit on Saturday and he confirmed for this rescheduling i.e on 6 june 2015. Since he did not turn up on the same day I called the dealer and IFB customer care inquiring about the same and then the visit was scheduled for Monday 8Th june 2015 at 6.30p.m The technician again called me at 4.30 for his unavailability at the scheduled time and asked for an appointment at Tuesday 6.30. Now today I get a call that any demo or technician is not available after 5.30 which is a big disappointment of misleading information from all channels . Kindly do the needful and hope an urgent action will be taken on the same. Regards, Geeta Sharma [protected]

Complaint No: [protected] dated 22.05.2015 Complaint No: [protected] dated 27.05.2015 The IFB front load Washing machine when switched on the power supply goes off- ELCB goes off. The technician who came once, after a few minutes said the problem is over and gone. Again the elcb gets dripped when the machine starts rotating Pleas do the necessary.

Date 8th June 2015. Time 6.35 pm Client No, [protected] Subject call upon the IFB service centre of Mumbai ( Santa Cruz) to complain them that their authorized service vendor (Solution Services, Malad)is not attending to the repeat call, which has been technically mesh up at the initial visit. But the IFB personal was not ready to hear me, rather told me to contact the authorized vendor and banged the phone. Tried to call them again, no one picked up. This what a international brand behaves with their customer. I really felt bad. That particular gentleman could have taken my complain & recalled Solution Services to take the matter fast. BUT NO. I need an explanation what is this number [protected] stands for. Solution Services Invoice No. 3155 dated 15.05.2015 for replacing two pipes & drain moter. The bill value was Rs.5500/- & plus Rs.450 their service charge but no bill. After replacement the machine has stopped functioning properly, hence repeat call to Solution Service, but no proper response. Hence call IFB, but banged on face ...

Dear sir, I have purchased an IFB washing machine on 30/08/2012 from Das Agencies, Palakkad. Invoice no:S003959 ELENA VX 6KG 600RPM SLNO.[protected]. After 6 months long spin dryer not worked properly. We filled a complaint over phone to customer care and they came and rectified. But till date we have that problem continuing. We are fed up with this and need a permanent solution. Either you change this washing machine or remove this unusable thing from my house. It is more convenient to wash with our hands than using this. Your customer, Surendranathan [protected]

One and half month back one technician from nellore mr.rabbani came and checked and told that the valve is not working. after 3 days he came and fixed another old valve and fixed but it was not working. again he told that it is some wiring problem and took advance of Rs.1000 for new one and went . he did not attend the call and did not bring any new one also. So please go through this issue and rectify our problem

Ifb machine was purchased not more than a year.. we called for inner drums smells complaints.. while you're engineer visit power was not there. Without checking he told us to replace filter. Machine was brand new how come it happened. Spares to be replaced in company cost. Within a years it getting repair.. poor performance and service engineer too. Not happy with ifb

Dear Sir, I have purchased one washing machine which is under your AMC of Model No. Elena DX, under sl. no. 15459, having AMC from 28.11.2014 to 27.11.2016. Yesterday, the Machine was not working. So we made a complain No. 15688539. Your Engineer came and opened and found one parts not working properly. We requested him to change the parts but in spite of our request he refused to change the same and told us I will bind the parts with rope and it is not our duty to change it. We again insisted that the machine is under guarantee period and your duty is to change the faulty parts of the machine but he told us this parts is not coming under the guarantee and the company is not liable to change the same. He insisted that we have to run the machine with the parts tide by rope. We again requested him that anything happens by this faulty parts - who will be responsible but he did not responded. This thing happened 2-3 times in past also and the machine was not working. Under the circumstances, I request you to look into the matter and if the faulty parts are not under the guarantee then I will request you to inform me the cost of the parts so that I can arrange for the payment. But I failed to understand why such bad quality of service is provided by your local agent as their only intention is only to sale some goods to the ladies in the family in absence of gents persons such as washing power etc. I hope you can understand and direct them to change the parts urgently because we are unable to use the machine as it is tide with rope and we may face any accident without any fault on our part. Kindly reply urgently. - S. R. Joshi Mobile No.[protected] SUNCITY, Flat-A-702, 105/1, Bidhan Nagar Road, Kolkata - 67.

hello sir i have ifb 20ps solo microwave when i purchase this product but i can't use regularly i book call 5 to 6 time but technical person come and repair but next day this problem start so please change this other wise pr mint solution this problem.

I Purchased IFB washing machine 1 week before from vijay Electonics Neem Ka thana Dist. Sikar. Till date nobody is visited for the demo of washing machine. If IFB is fells to provide the service today then I have to replace with onother service provider ike LG or Samsung. Kindly do the needful Because we are purchasing any equipment for using them not for making Show piece.

After my regular complaints and regular visits by you service centre people the problem with my machine still remains same. My complaints have not been taken to your serious consideration. I would like you to take your machine back and return me my money. Take actions asap.

sir I have registered a complaint reg the above machine to [protected]@ifbglobal.com on 21/05/2015 and reply recd on 23/05/2015 from Gilvena vaz that the matter is escalated to higher office.Even after a elapse of nearly 17 days nobody responded. and iwas sending mails reply sorry for the delay.On i have contacted your Branch office Ernakulam on 7 th and the techinician attended on 8th. from kottayam. The problem is that for the past 3 year i am replacing panel board shock absorber and bush etcc. Now your franchise person came and informed that water sensor gone and to be replaced.I got doubt and the matter was reported to your branch . now the findings are that due to shake of the drum timer complaint and made ok by your staff. Due to your companys negligence i have suffered nearly a month for washing my clothes due to lagging the matter attended.proper personnel was not put at franschises and not detecting problems correctly and unnecessary replacement of parts causes huge burden Similar complaints reported nearby from neighbours reg IFB machines matter unattended. Kindly inform me the reason for such failure on your part reg late attending etc. hope matter is clear V.H.Sarma Manager Indian Bank Chengannur Kerala [protected]

Dear Sir Iam Manu from Kerala wayanad i have IFB washing machine in under warranty issue with water coming outside we reported to your service center.the service engineer visited my home and clear the issue. the service engineer asking and collect the petrol charges from my parents. idont now about IFB service please explane why the engineer asking money without any receipt this too bad attitude

Dear Concern, I am forced to write this mail as I have been very disappointed by the services meted out by IFB Customer Care. My Washing Machine had developed a fault which was serviced by Customer Care on 02/05/2015. However after about 10 days, water leakage started from the Washing Machine from below. As my wife was undergoing surgery, I did not call up your Customer Care as no one would be at home as we were busy with my wife. I called up IFB Customer Care in their number[protected] on 3 June at 17:54 hours. I got a call from Mr Samir Naskar from his mobile [protected] on 4 June, 2015 at 16:23 hours and 16:24 hours which I could not pick up as I was busy with some other work. I called back Mr Naskar in his mobile at 17:06 hours. Mr Naskar told me that he had come to my area and as I had not picked up the call, he returned back. I told him that he should have rung the door bell if he had come to my area. I also enquired whether he will come again to which he informed that it is not possible. On 5 June, 2015 as I received no call from IFB Office or Mr Naskar, I called up Mr Naskar in his mobile at 15:38 hours. Mr Naskar told me that he has not got Job Sheet of mine today and to call Office. I called up IFB Customer Care at 15:41 hours and Ms Annapurna provided me Kolkata Office numbers[protected] & [protected] and asked me to speak to Mr Kaushik Majumder. The landline number was not functioning and after repeatedly trying in the mobile got through at 16:21 hours. This mobile was repeatedly busy from 15:42 hours to 16:21 hours. Ms Biswas picked up the line but refused to pass on this line to Mr Kaushik Majumder. Kindly let me know the following - (a) If a customer is unable to pick the call of IFB personnel, he will not service him? (b) If a customer who missed the call of service personnel of IFB, calls up later, the IFB service personnel will not visit again that day? (3) If a customer who missed the call of service personnel, will not be called again by IFB Office the next day ? (4) If a customer who missed the call of service personnel yesterday will not be serviced at all by IFB Customer Care till the Customer calls up Office again? Kindly let me know your response by Monday failing which I will be forced to take necessary action. Yours truly, Bhupendra Singh Taragi

I had filed a complaint for my ifb washing machine digital 6 kg on[protected]. Their technician came and checked the machine on[protected] and advised us that – card & pipe needs to be changed - he confirmed that as he does not have these parts right now, he will get it the next day and replace it. No one turned up the next day till 3pm after which i called the technician on his mobile number who again confirmed that he will come and replace it. No one came to service the complaint up to day after which i called back the service center number and i was told that my complaint has been escalated to the senior technicians and someone will come and service the w/m soon. Till now no one has even bothered to come and replace those parts. I have taken annual maintenance contract via book no - 379, serial no 18904 dated[protected] at an amount of rs 5, 663.00 for the period[protected] to[protected]. After paying that amount if i get this kind of service then its very shameful. I have been unable to use my washing machine for the last 1 month because of their bad service. So i want full refund of rs 5, 663.00 of amc charges alongwith laundry charges of rs 8, 000/- approx which i have spent for this period or get the machine repaired. If i had known ifb service is so pathetic i would have never opted for this brand. I will definitely advice my friends and family never to opt for ifb. Your most disappointed customer Suman somani C/o c. A. S. S. Somani Flat no - 21, ratan mahal apartment 15/197, civil lines, kanpur Mob - [protected]

My machine is under AMC Vide ID No. 10362601. I lodged a complaint with service center on 02.06.2015. The Ticket No. is 15673019. On dated 04.06.2015 two Technicians had checked the washing machine and asked amount for replacing the defected parts of machine and said that they (Technicians) will replace the same by tomorrow. The said technicians did not give any estimate or list of damaged parts of machine, in writing. When we refused to give the money they returned back without giving any paper w.r.t. maintenance or defective parts. Therefore it is requested to look into matter and arrange to send genuine /suitable technician to repair the machine.