IFB Industries Complaints & Reviews

Hello I am Parikshit from Gurgaon ordered Additives for Dishwasher last friday by Ticket 15660123. After many follow up with Deepak -Branch Coordinator and Bharat -Franchise Owner till date no response from them and no material receive. Kindly Intervene in this matter and do the needful With Regards, Parikshit Ahuja

For the past 3 days, I have called up the IFB service centre at Shahid Nagar, Bbsr to deliver 'Dishwasher detergent, salt and rinse aid' at my address as they provide service of door delivery. In spite of calling up multiple times daily and specifying my order / requirements, they have not delivered the same. I cannot go to any other centre as they have complete monopoly with only 1 store here. The company needs to pull up its customer service wing. Please tell me how many days it will take to deliver my order???

Hello concern, This is an email reg complaint number 15688977 I have called today morning to relocate my outbox since there was some construction going on earlier in my house and I had to dismantle the outbox ONLY, which I did successful with your guys. My call connected to one of your call centre agent pratibha and I clearly explained that my AC is already fixed just the outbox need to connect again to new location in the same house, so she advised me for complete packing and unpacking we charge 1500 rupees plus service tax applicable and for relocation of outbox will cost 750 rupees plus service tax. I agreed to that and asked to send the technician to fix it. 05 mins later one person naveen called and said he can send the technician today in 1 hr, as he is already In my area and there will be another visiting charge of 550 rupees, I asked him if I am already paying 750 rupees then why I should be paying 550 rupees but I didn't had any idea he said if you want to install your outbox then I have to pay the amount then I still agreed because pity customer doesn't have much choices . Now your technician Sushil kumar came to my house with new story that I will be paying 1500 rupees IFB charges for relocation, 550 rupees for visiting charges and 65 rupees metre wire charges and 600 rupees metre copper wire charges will be charged and apart from that earlier when I dismantled my outbox that technician had taken all of my 4 metre copper wire saying its free when I will be calling for relocation . So this was my tragic story and example of extremely poor services of yours . I again called your call center to confirm the charges and spoke to pradeep he was probably the foolest of all. He started his call without even listening to me and started his scripted answer "technician will be in your house in next 24 hrs" I patiently advised I am not calling for technician I calling to confirm the charges he had no clue of any charges he kept placing my call on hold again and again and had no clue what to say . I asked pradeep to transfer the call to his supervisor he kept me on hold for almost 13 mins and kept checking if I disconnected my call or not so he don't have to transfer ..I kept my cool and waited patiently for supervisor later some sr. agent came to talk but I didn't find anything new he said he will check the call for charges advised to me and guide his agent pratibha .and he also had no clue why I am paying 1500 to IFB and 550 to technicians personally and so many other charges ...finally I asked your technician how much this will cost me. he advised approx amount will cost 8000ruppes just to relocate an outbox .. My concerns Wrong amount advised by pratibha Extra visiting charges by Sushil kumar Amount increased 750 to 1500 w/o any notice Copper wire stolen by technician when called for dismantle Poor knowledge and handling skills of call centre agents Total cost of IFB AC was 25000 and for relocation of outbox cost 8000 I am an honest and loyal customer of IFB I not only bought 2 IFB AC from you but also recommend 1 to my friend deepak Gupta CTC no [protected] If you guys don't revert me back or give me perfect resolution trust me I will sue you guys for this. Thanks Rohit Dixit Ctc no [protected] 10588613 customer ID

sir, I purchased IFB washing machine Digital SX 6 Kgs in the year 2011. Since from purchase I faced lot of problems with the Machine. Now my machine under repair. So please send your service person to rectify the problem. so please help me

I m shafin from kottayam, kerala. Sory for this unformal letter. Actually i m angry with the ifb service. We bought a ifb washing machine 3 months ago. It will damaged a month ago. When we contact continously to service centre, they came after 1 week and take the machine to them. After 1 month there is no reply and me very angry to them. Finally they gave me d machine as in the previous stage. That is they didnt do anything to it and say its dry part is damaged so the part will be exported within days. Still there is no reply and contact. What we do. This a situation of an indian consumer. Why they behave like this and what product they made that is damaged within2 months. Please take actions necessary.

In concern with complaint number 15575639 Dear customers never ever think of buying IFB washing machines. My case is as listed ahead; I own an IFB machine of executive plus model which runs on AMC since its warranty period was over. Since past few years almost every year the machine shut down over some problem or the other. This time I complained on the 19th of may and till date no definite solution has shown up. The technician once visited on 21st stating that the tub, bearing etc need complete replacement. Since then we keep calling either the customer care number, or the technician or the coordinator and who not and the response is same. Customer care people do the brilliant task of providing us "ma'am contact this person u will find a solution" and technician or coordinator whosoever the authority is plays a child bluff game " ma'am it will be done today evening" is all you get out of it. A customer is stupid to own a IFB machine and manage the laundry without the machine for 15 days span. Only fake promises and numbers is all you get but not one fruitful service. kindly be prepared to burn your pone hot with incessant calls and waste all your time, energy and phone balance for some all stated above. A mere game for IFB personnel I suppose.

We have lodged a request to shift our IFB washing machine to our new residence on[protected] and received complaint docket no 15657743 against which, the machine has to be shifted with in 24 hours.But so far the work has not been done besides our daily follow everytime we call for the given no, we are being directed for so many no but still there is no use. Is this the policy of the service of your company?

My name is Sibin Padmanabhan(Mob No.[protected]). I have an IFB washing machines, last year it got a complaint.The service person came and changed some parts then it was under warranty also. After the warranty period it again gave problem, the service engineer came and told the drum is faulty and it needs to be changed.The service engineer changed the drum and the bill was around Rs.6500 and also got a warranty period of 6 months for the changed parts.after changing the drum hardly it worked for 5 times.We complained several times and initially they gave so many excuses for coming and then visited two times and each time went back reporting as the machine is fine.But it is not working.On 30/5/2015 I called the service person and then he told he will arrange for the visit on 1/6/2015 but no one turned up.Its been more than six months we are complaining like this and they are changing some or the other parts or giving silly excuses, now got frustated with this. Kindly help to get the problem solved.

I Bought a IFB senorita 6.5kg washing machine From Girias Indiranagar Bangalore store on 17.05.2015. And I had received a Message from TD-IFBCRM as follows Thanks for patronizing IFB. Your Ticket No.is 15560873. IFB representative will visit shortly.For assistance please call [protected](MTNL/BSNL)/39004321. Today date is 03.06.2015 it is around 17days after date of purchase of washing machine.still today non of your representative has contacted me for Demo of washing Machine.And i had contacted your customer care no:[protected] around 6 to 8 times, but it is of no use the reply i get is your issue will be resolve within today. I have contacted the following IFB person in Bangalore Raghavendra - [protected].(Phone is full ringing no answer from raghavendra) Anjan - [protected] (Phone is full ringing no answer from raghavendra) santosh - [protected] (Santosh told it will be resolved within today, after some time he replied it does not come under zone) Praveen - [protected] (Praveent told it does not come under zone) Manjana - [protected](he replied it does not come under zone) Girias Indiranagar branch replied that we have already given information to IFB Representative and you had received the Ticket Number, so you have contact IFB Representative only we have nothing to do with issue as we have delivered the Wahing Machine on 17.05.2015. So Can any of the IFB Higher Level Management people can solve my issue, almost 17days over still nobody turned for the Demo. And If we are using ourself what about warranty period and Installation report. Whether installation report required for determining or registering of warranty period. Previous i had already made a mail to [protected]@ifbglobal.com on 28th may 2015 from [protected]@nal.res.in but still to date none of representative called or replied from through mail. . Mobile: [protected]. Office :[protected], 25051411, 25051753, 25051755. Land Mark:Bangalore Old airport backside, Wind Tunnel Road, Wind tunnel Road. The Customer service is Very worst from IFB and if possible you take your washing machine and return the Money Waiting for your reply.

My washing machine of the above model is not working from 01/06/2015 onwards. My AMC is valid from 25/05/2015 to 24/05/2016. I have informed this to the service centre at Potta Thrissur in Kerala and the technician came on 2/6/2015 and said that the timer is complaint and he refused to replace the same and told that he will replace only after three months/ otherwise i have to pay 2500 Rupees for the replacement. Is this is favourable for such a prestigeous company? shall i wait for three months? Then what is the benefit in taking AMC? If this is company's attitude people will defenitely go for the other options.Also i may say that even though Machine is good, service is not good/ or Is this the fault of service centre, , take action against the service centre at Potta Thrissur and pls rectify my complaint at the earliest SEBASTIAN AG [protected] CHALAKUDY

My name is Mahalakshmi and my mobile number is [protected]. I have an IFB washing machine with an AMC which is valid till 26/05/2016. I had registered a complaint with your customer service at [protected] on 28 May morning around 9 am for a faulty washing machine. I was promised attendance of my complaint within 24 hours. I had specifically requested that the technician be assigned to attend after office hours since I am a working lady and cannot be present in office during day time. I was told the request has been recorded. A technician called the next day morning around 11 am. I told him my inability to be present at home during day time and asked him to contact by 6 pm. I never received the call. The next day, that is 30 May 2015, Saturday, morning itself I called the customer service number again and placed a request to send the technician as soon as possible since I will be home on Saturdays and Sundays. I was promised action but to no avail. After that every day I had placed call to the above mentioned customer care number and was promised action every time. But till now, as I write this mail out of frustration, no help has come! Also to mention that it is highly nerve wracking to get through to a human voice over the customer care number!! Yesterday, again when I called customer care, though I was promised action, I was also given the number [protected], supposedly of one Ms Priya, who is the so called senior Manager of Soumya Solutions, the local franchisee. My repeated calls either went unanswered or line was busy. As I write this mail, 6 days have passed since I registered my complaint, but no one has paid any attention to it. One can only imagine too well the difficulty faced by a working lady with a faulty washing machine. While on the subject, I would like to bring to your notice that last time when I had registered a complaint to shift my washing machine, then also the local franchisee tested my patience and I had to have lengthy heated arguments for four days for them to attend the same. I have come to the conclusion that this kind of shabby and careless approach to customer complaints is the hobby of this local franchisee. Please note that when the local franchisee extends such pathetic service to customers, it is the name of IFB that is being tarnished. I have already taken the decision that I will never again go for an IFB product and will canvass against anyone choosing to buy IFB. I write this mail to you in the earnest hope that it will reach the right persons, escalated to the correct level and addressed immediately. Please be informed that if my complaint is not attended within 24 hours, then I will be instituting a complaint before the State Consumer Disputes Redressal Forum on the ground of deficiency of service in the name of the Company as well as the local franchisee, with a copy of the same to the media. I am a qualified lawyer with 15 years' experience at the Bar.

Hi this is ramkumar from chennai. Mobile no : [protected] 1. I have Ifb digital 5.5 kg washing machine. 2. Under AMC. 3. It's drum got bend and sounding abnormally. 4. Water drips down from the bottom of the washing machine. 5. Machine stops at the mid May be pcb board issue 6. I have already registered a complaint before a couple of weeks 7. No body turned back 8. People please don't buy Ifb products worst customer service. 9. Chennai area head switches off the mobile when we try to call 10. Even the issues above is because of these service engineers who came last time for service and failed to put the screws. 11. Please don't go for Ifb totally crap 12. Once you have AMC they will try to sell their other products like purifier to collect money from you don't get cheated. 13. I am trying to escalate this to all the senior management once I have the service heads mail I'd

I have registered my complaint on may 15th 2015. The technician reached home only after 10 days! Then he realized that the issue is with drum. There isn't any action that day and till now. What he replied was he can come up with the spare asap. But no action till this date (June 02 2015). I have called their toll free but no result. Registered one complaint again and waiting for the response.

My Cust. Code is 852289. My Invice & Receipt No.4208 dt. 25.06.14 valid up to 22.07.15. Telephones 24 hours .Helpline given on the Receipt are not existing. two numbers are bell ringing but no reply in even after 30 hours. Office is without any person to received the complaint.. I regrrt that I have purchased the IFB. I suggest my friends not avoid this machine.

When my Order #[protected] can be delivered? It has already been 14 days. Ideally, it should take 3-5 days and still showing as processing. Someone called from your side and assured to get it delivered same day but since those chain of calls it has another 7 days and status is same - undelivered. Who will pay for the delay ? Will IFB pay the penalty for not keep promise? IFB dealer called and refused to give me packing of 2 (as per order) and said that it can give less than 5 even though i ordered online for pack of 2.

I am using IFB MICROWAVE OVEN 30 LITERS. MY CUSTOMER ID IS 11077008. I HAVE REGISTERED A complaint no 15585903 on 21 may 2015 regarding the un serviceability of my microwave oven. on repeated reminders i was provided with the mobile no of branch office manager at agra of Miss Babita, [protected]. finally after a few more calls to her i was given no of Mr Rawat, the service personnel for IFB at agra. His no is [protected]. Mr Rawat paid a visit to my residence on 26 may 2015. he worked in most un professional way. where on opening the microwave, he inserted 1mm copper wire in place of fuse, and started the microwave. within 10 sec there was a burning smell from microwave. he switched it off, and informed me that he will come the next day with the spare diode for replacement. i expressed my concern to him, that why did he put wire in place of fuse, and run the microwave, instead of checking why the fuse has blown off. he was casual enough to tell me that this is the way he works. he had burned my microwave transformer with this act. and he has not returned till date to attend to my complaint. i have repeatedly tried to contact Miss Babita, the branch office manager and Mr Rawat, the service person. they have stopped attending my calls, and intentionally not coming to my residence. this behaviour displayed by IFB has deeply tarnished the image of IFB. it is requested that my complaint may be addressed urgently and the microwave be repaired. Praveen Tiwari Wing Commander Air Force Station Agra [protected]

After Buying new washing machine 5 days gone and no service or customer care person approached me for demonstration of my equipment. Even after registered the complaint and there is no proper solution from IFB customer care ans service team. it is very worst experience for me rather than any other supplier. Now my big doubt is, If the machine is become old how about the service and support?

Concern, I have purchased ome washing machine on 19-10-11 with 4 year warranty. Since then it's dryer is not working properly. Initially i was not aware with functionity of ifb as i was using this product first time but latter on when i realised it's dryer is not drying clothes properly, i have made 4-5 complaint since then but didn't get satisfactory response from service guy. Pls take it up on priority and arrange to resolve my problem. I am rechable at [protected]@gmail.com Regards Himanshu sharma [protected]

It is informed that subject cited washing machine was purchased on 3/8/2011 from m/s amrit electronics, gurgaon. This machine was giving vibration problem during running from start of installation, but the service engr. Informed that these vibration problem will settled down after some time. But unfortunately these vibration problem remained and washing machine started moving during running due to defect in rotor etc. These issues were brought to the notice of service engr. By complaining no. Of times. The service engr. Tried there best effort but could not attend it being manufacturing defect in the machine. You can refer to our earlier complaint record with reference to our customer id: 2930891.in these connection, please refer to our earlier complaint no[protected], 13440462, 14815194 dt: 31/1/15, 15056014, 14882217 dt: 9/2/15, 15098867 dt: 12/3/15, 15281521, 15359425 etc. It has been observed that complaint staff are not giving proper attention as they considered that problem is due to model/manufacturing defect in machine and it is required change of complete machine. Mr. Vikas (Service engr.) mobile no: [protected] has been asked many times to attend the problem. As the machine is in warranty period, which is upto 3/8/2015. The defect should be repaired immediately if it is not possible to repair, please get it replaced the machine as the problem has been faced from the start of installation as the same can be checked from your record please. We have brought this issue via customer care no-[protected], bu no action has been taken. You are again requested to get the machine repaired or replaced which is still in warranty period. Thanks & regards S c kalra +91 [protected]

Dear Sir, It is badly embarrassing that, my IFB washing machine which is break down since 2 weeks time and there is nobody fixing the problem from IFB service center which is situated Chenganoor, Kerala state after repeated request from my end. Kindly take the necessary action to fix the machine as early as possible. IFB Washing machine Details as follows Model # Senoritta plus Machine Sl # 008367 AMC Number # 1500916 Appreciate your earliest action on regard Thanks, Raju Koshy, Contact Number # [protected] Poozhikkattu House, Parakode, Kerala State, INDIA.