IFB Industries Complaints & Reviews

My washing machine of the above model is not working from 01/06/2015 onwards. My AMC is valid from 25/05/2015 to 24/05/2016. I have informed this to the service centre at Potta Thrissur in Kerala and the technician came on 2/6/2015 and said that the timer is complaint and he refused to replace the same and told that he will replace only after three months/ otherwise i have to pay 2500 Rupees for the replacement. Is this is favourable for such a prestigeous company? shall i wait for three months? Then what is the benefit in taking AMC? If this is company's attitude people will defenitely go for the other options.Also i may say that even though Machine is good, service is not good/ or Is this the fault of service centre, , take action against the service centre at Potta Thrissur and pls rectify my complaint at the earliest SEBASTIAN AG [protected] CHALAKUDY

My name is Mahalakshmi and my mobile number is [protected]. I have an IFB washing machine with an AMC which is valid till 26/05/2016. I had registered a complaint with your customer service at [protected] on 28 May morning around 9 am for a faulty washing machine. I was promised attendance of my complaint within 24 hours. I had specifically requested that the technician be assigned to attend after office hours since I am a working lady and cannot be present in office during day time. I was told the request has been recorded. A technician called the next day morning around 11 am. I told him my inability to be present at home during day time and asked him to contact by 6 pm. I never received the call. The next day, that is 30 May 2015, Saturday, morning itself I called the customer service number again and placed a request to send the technician as soon as possible since I will be home on Saturdays and Sundays. I was promised action but to no avail. After that every day I had placed call to the above mentioned customer care number and was promised action every time. But till now, as I write this mail out of frustration, no help has come! Also to mention that it is highly nerve wracking to get through to a human voice over the customer care number!! Yesterday, again when I called customer care, though I was promised action, I was also given the number [protected], supposedly of one Ms Priya, who is the so called senior Manager of Soumya Solutions, the local franchisee. My repeated calls either went unanswered or line was busy. As I write this mail, 6 days have passed since I registered my complaint, but no one has paid any attention to it. One can only imagine too well the difficulty faced by a working lady with a faulty washing machine. While on the subject, I would like to bring to your notice that last time when I had registered a complaint to shift my washing machine, then also the local franchisee tested my patience and I had to have lengthy heated arguments for four days for them to attend the same. I have come to the conclusion that this kind of shabby and careless approach to customer complaints is the hobby of this local franchisee. Please note that when the local franchisee extends such pathetic service to customers, it is the name of IFB that is being tarnished. I have already taken the decision that I will never again go for an IFB product and will canvass against anyone choosing to buy IFB. I write this mail to you in the earnest hope that it will reach the right persons, escalated to the correct level and addressed immediately. Please be informed that if my complaint is not attended within 24 hours, then I will be instituting a complaint before the State Consumer Disputes Redressal Forum on the ground of deficiency of service in the name of the Company as well as the local franchisee, with a copy of the same to the media. I am a qualified lawyer with 15 years' experience at the Bar.

Hi this is ramkumar from chennai. Mobile no : [protected] 1. I have Ifb digital 5.5 kg washing machine. 2. Under AMC. 3. It's drum got bend and sounding abnormally. 4. Water drips down from the bottom of the washing machine. 5. Machine stops at the mid May be pcb board issue 6. I have already registered a complaint before a couple of weeks 7. No body turned back 8. People please don't buy Ifb products worst customer service. 9. Chennai area head switches off the mobile when we try to call 10. Even the issues above is because of these service engineers who came last time for service and failed to put the screws. 11. Please don't go for Ifb totally crap 12. Once you have AMC they will try to sell their other products like purifier to collect money from you don't get cheated. 13. I am trying to escalate this to all the senior management once I have the service heads mail I'd

I have registered my complaint on may 15th 2015. The technician reached home only after 10 days! Then he realized that the issue is with drum. There isn't any action that day and till now. What he replied was he can come up with the spare asap. But no action till this date (June 02 2015). I have called their toll free but no result. Registered one complaint again and waiting for the response.

My Cust. Code is 852289. My Invice & Receipt No.4208 dt. 25.06.14 valid up to 22.07.15. Telephones 24 hours .Helpline given on the Receipt are not existing. two numbers are bell ringing but no reply in even after 30 hours. Office is without any person to received the complaint.. I regrrt that I have purchased the IFB. I suggest my friends not avoid this machine.

When my Order #[protected] can be delivered? It has already been 14 days. Ideally, it should take 3-5 days and still showing as processing. Someone called from your side and assured to get it delivered same day but since those chain of calls it has another 7 days and status is same - undelivered. Who will pay for the delay ? Will IFB pay the penalty for not keep promise? IFB dealer called and refused to give me packing of 2 (as per order) and said that it can give less than 5 even though i ordered online for pack of 2.

I am using IFB MICROWAVE OVEN 30 LITERS. MY CUSTOMER ID IS 11077008. I HAVE REGISTERED A complaint no 15585903 on 21 may 2015 regarding the un serviceability of my microwave oven. on repeated reminders i was provided with the mobile no of branch office manager at agra of Miss Babita, [protected]. finally after a few more calls to her i was given no of Mr Rawat, the service personnel for IFB at agra. His no is [protected]. Mr Rawat paid a visit to my residence on 26 may 2015. he worked in most un professional way. where on opening the microwave, he inserted 1mm copper wire in place of fuse, and started the microwave. within 10 sec there was a burning smell from microwave. he switched it off, and informed me that he will come the next day with the spare diode for replacement. i expressed my concern to him, that why did he put wire in place of fuse, and run the microwave, instead of checking why the fuse has blown off. he was casual enough to tell me that this is the way he works. he had burned my microwave transformer with this act. and he has not returned till date to attend to my complaint. i have repeatedly tried to contact Miss Babita, the branch office manager and Mr Rawat, the service person. they have stopped attending my calls, and intentionally not coming to my residence. this behaviour displayed by IFB has deeply tarnished the image of IFB. it is requested that my complaint may be addressed urgently and the microwave be repaired. Praveen Tiwari Wing Commander Air Force Station Agra [protected]

After Buying new washing machine 5 days gone and no service or customer care person approached me for demonstration of my equipment. Even after registered the complaint and there is no proper solution from IFB customer care ans service team. it is very worst experience for me rather than any other supplier. Now my big doubt is, If the machine is become old how about the service and support?

Concern, I have purchased ome washing machine on 19-10-11 with 4 year warranty. Since then it's dryer is not working properly. Initially i was not aware with functionity of ifb as i was using this product first time but latter on when i realised it's dryer is not drying clothes properly, i have made 4-5 complaint since then but didn't get satisfactory response from service guy. Pls take it up on priority and arrange to resolve my problem. I am rechable at [protected]@gmail.com Regards Himanshu sharma [protected]

It is informed that subject cited washing machine was purchased on 3/8/2011 from m/s amrit electronics, gurgaon. This machine was giving vibration problem during running from start of installation, but the service engr. Informed that these vibration problem will settled down after some time. But unfortunately these vibration problem remained and washing machine started moving during running due to defect in rotor etc. These issues were brought to the notice of service engr. By complaining no. Of times. The service engr. Tried there best effort but could not attend it being manufacturing defect in the machine. You can refer to our earlier complaint record with reference to our customer id: 2930891.in these connection, please refer to our earlier complaint no[protected], 13440462, 14815194 dt: 31/1/15, 15056014, 14882217 dt: 9/2/15, 15098867 dt: 12/3/15, 15281521, 15359425 etc. It has been observed that complaint staff are not giving proper attention as they considered that problem is due to model/manufacturing defect in machine and it is required change of complete machine. Mr. Vikas (Service engr.) mobile no: [protected] has been asked many times to attend the problem. As the machine is in warranty period, which is upto 3/8/2015. The defect should be repaired immediately if it is not possible to repair, please get it replaced the machine as the problem has been faced from the start of installation as the same can be checked from your record please. We have brought this issue via customer care no-[protected], bu no action has been taken. You are again requested to get the machine repaired or replaced which is still in warranty period. Thanks & regards S c kalra +91 [protected]

Dear Sir, It is badly embarrassing that, my IFB washing machine which is break down since 2 weeks time and there is nobody fixing the problem from IFB service center which is situated Chenganoor, Kerala state after repeated request from my end. Kindly take the necessary action to fix the machine as early as possible. IFB Washing machine Details as follows Model # Senoritta plus Machine Sl # 008367 AMC Number # 1500916 Appreciate your earliest action on regard Thanks, Raju Koshy, Contact Number # [protected] Poozhikkattu House, Parakode, Kerala State, INDIA.

This service centre, r k services, goregaon, mumbai, is a cheater's haven. I had lodged a complaint with the centre for my ifb digital 7 lit washing machine for a leaking door gasket. They promised to resolve the problem within a couple of days. However, the technician took away our old gasket and did not return with a new gasket for over 4 days. Then someone called rajen from the service centre (Cell no [protected]) said he would oblige me by fitting an old gasket temporarily and replace it with the new gasket as early as possible. The technician replaced the used gasket and charged us inr 4800/- in advance for the new gasket. The new gasket was not fitted for over a week thereafter. On repeatedly calling rajen and demanding an explanation for the delay, he started giving excuses and would only ask for more time as he said the delay was from the company's side. When i got fed up of calling the service station repeatedly, i insisted that they pay back my money they had fraudulently collected in advance for the new gasket. On this, this rajen got wild and started talking unprofessionally to me. I however insisted that i wanted my money back & would only pay it when i get the new gasket. To this he said he will take the old temporary gasket away and fit my original torn gasket and cancel the order he had placed with the company. His intention, therefore was not to help me out,, but to hold me to ransom by offering to fix the used gasket as a stop gap to extort money from me on the pretext of ordering a new gasket.

Our complaint no. Is 15566121. We complained on 18th may and till now no service has been provided by the company. We r seriously toooo annoyed and have seen seen so carelessness towards a consumer by such a large compmay . there is no use of buying products if we r not getting a good service. Its the worst ever seen Please contact Mr. Kuldeep sehgal @[protected]

Compliant no.15524424 registered on13/5/2015. Service technician attends the call after 2 days and advices to replace control board. Numerous calls after that to Mr. Sridhar, Mr. Vignesh has no effect. Each one promises that it will be fixed the very next day. Till date the problem exists. My elderly parents are going through a lot of trouble because of this. Now they don't attend our calls or they switch off after the the first call. The dishwasher is under AMC.

Hi Team I am appauled to say that inspite of calling the customer care and the manager's directly to get our washing machine fixed nobody has bothered to respond yet. I have spent hours till date calling and everytime I call, either the customer care or the manager tgive a false promise by saying someone will attend today and cut me off. ( Guess they are trained for the same..Good job IFB crew) Yesterday ie 28th May when I called to try my luck and I was told that the complaint is resolved. WOW what a shameful answer I got. I am still doubtful that some action would be taken or even someone would bother to look at the complaint. If so I am happy but I need a response by Monday. If its ignored I have my uncle who is a owner of a mall in bangalore. I have already spoken to him to use the washing machine as trash bin. On top of the washing machine my distress will be shared. I am going to name it IFB "Use me" This is something that will happen and will ruin IFB's brand name. With disappointment Sridharan email: [protected]@gmail.com Mob no: [protected]

Hi, myself nitin from, hyderabad purchase ifb mirooven from reliance electronic, before one year its stop working, i call to customer care, they sent executive & then my suffer start Keep complaints but not solution, every executive comes take some part for replacement they never come back, again new executive comes say new problem take one part & never come back even they taken 1920rs for annual maintenance. Is ifb know about this? My customer id[protected], Following complaint nos. & executives details, Franchise name - seetal Service engg. No. Samuel - [protected] Service engg. No. Ravi - [protected] Service engg. No. Srinivas [protected] 1545 5010 15634192 Ery bad service, no one cares, i strongly recommend to everyone not to buy ifb product you suffer a lot.

I Purchased IFB washing machine 18/7/2013 after only one time 10/7/2014 month your service persons attended, upto till not attended, please send service persons immediately your offer every six months servicing provided but not attended any persons

I have been facing problems with my washing machine since October 2014. It still is not rectified. My warranty period was a waste and my AMC also is going to be a waste looking at your laid-back responses. Great disappointment from a big brand. Pledge never ti use IFB products again.

This to inform you that i have purchased an ac of ifb 2 year back and the dealer has told us that three service of ac is free but till now no service has been done kindly take action. Name s f ghani 145 sayyed mohalla Kishan nagar Dehradun

Hi this is charanjit singh frm mohali, punjab near chandigarh.i had purchased ifb washing machine in 2013, now i am facing some problem wth that and i registered my complaint some 15 days back.but no body is bothering.my cell no. Is [protected].