IFB Industries Complaints & Reviews

Honoured Sir, I respectfully submit that I am s consumer of IFB washing machine, senorita plus model number. The machine is under AMC. Customer ID No. is 1690248. Last complaint ticket No. is [protected] booked on 19.05.2015. My mobile No. is [protected]. The Machine is not working for more than a fortnight. The IFB customer care & local dealer, Sasi Enterprise, Koothapakkam, Cuddalore-607 002 are reluctant to rectify the defects of the machine. I have been struggling with them. Even the call is not picked up by the Proprietor Mr Subramanian whose mobile No. is [protected]. After the 1st complaint call, they sent one Mr Bala from Jayankondapattinam in Chidambaram Taluk who indulges in unfair play. He is very lethargic, etc.I contacted many staff of IFB customercare centre which did not bear any fruits. I humbly pray for action and my problem solved please sir. Thanking you, Yours faithfully, VinayagamPillai K, 63, Sri Chakra Avenue Phase-II, Annamalainagar, Chidambaram-608 002, Cuddalore District, Tamilnadu.

Sir, I have complaint regarding my IFB Front Loader Machine at least 15 days ago. Your representative told me that I have attend complaint at your door. When He saw the machine he told me roughly about the repairing. I agree all his condition. He told me you have to first complained on customer care no. then my customer care informed me to take that complained then I come with spare parts which is used for taking that complain on my home. But I wait for your representative but he is not attending the complained till that date. Then I call to the customer care number today again then she told me that my representative come with in 48 hrs. My ID No. 1783982 My complain no. is 15594586 I have nearly 10 years o[censored]sing a IFB items. Please take necessary action as soon as possible and repair my item at reasonable charge of old customers

I have registered a complaint on 18th of April, complaint no 15356732 . Almost one month now, none of the technician has visited my house or called me. I am calling the customer care on a daily basis, they promise to fix it soon, but nothing happened . They closed the ticket without solving the issue . I came to know that they closed the ticket and registered a new complaint . Today they closed that too and registered another one . What a pathetic service ?????

I gave a complaint 15491140 on May 7th and it is closed without explanation. Again I raised a complaint 15568544 on 18th may which fell on deaf ears. I'm calling customer care everyday and they give me their usual "we regret for the inconvenience" dialog. I'm getting a new contact number everytime and most of them are not reachable or the person does not respond promptly. I'm completely fed up of this ABSOLUTELY WORST CUSTOMER SERVICE. My issue is pending for almost 3 weeks and I'm not getting any updates from IFB people. I ADVISE COMMON PEOPLE NOT TO BUY ANY IFB PRODUCT BECAUSE WHEN YOU BUY THEY'LL BE SWEET BUT WHEN YOU HAVE A COMPLAINT, NOBODY WILL CARE ABOUT CUSTOMER PLIGHTS. I'm wasting my time and energy everyday to get this done and IFB is absolutely disgusting when it comes to service.

Respected Mam/Sir, I would like to take your consideration on complaints #[protected]/05/2015)&[protected]/05/2015) as It has not been resolved yet although I received feedback message so how can we give feedback if it is not resolved yet. Every time we are getting excuses that executive will go within 24 hour but they are giving fake status. Technician # [protected] (All the time giving fake excuses they committed to send the technician today (21/05/2015) but at the end of the day they have not send the technician) Anyway I just want the AC service for (water leakage & No cooling effect) as It just being 1 year and we got 1 time service. Kindly look into this matter and do the needful as soon as possible. Customer ID # 10643107 Registered mob # [protected] Also mail to [protected]@ifbglobal.com But respond as of now and we are suffering from since last 7 days Regards, Shradhanjali Mishra Cuttack Odisha

It's been 10 days since I filed a compliant in your customer care service. 2 guys showed up, both on different days and checked the washing machine fully and the first guy who came even broke one of the machine part. Both men promised to return in two days but yet so signs of them. Your service sucks and my clothes at home stinks. Every time you send a different man to check the machine and he sends other men after 2 days who has no idea what is wrong with the machine. why can't you guys send same person on time to solve our problem. The second guy who suppose to come in 2 days as not shown his face since 5 days and upon questioning says he is on leave and call the company if i have any problem. what is wrong with you guys, that guy does know I have problem and he should have informed to company to replace the parts of my washing machine. The second guy who is worth for nothing, his name is KARTHICK and his mobile no is [protected]. Please this is a humble request from your customer to get at his problem ASAP.

I had purchased IFB 6kg Front load fully automatic machine 3 months back and since the time of purchasing, it has issue that detergent is not fully melted in water and drained out along with water due to which clothes are not washed properly. We are using Surf Excel matic (Front Load) as suggested by IFB. I have made many complaints to IFB, and two engineer had also inspected the machine and said that there is no issue with the machine, while detergent particles are clearly visible. Please resolve it at earliest. My contact number is [protected]

Dear manager, Our ifb washing machine (Model executive plus) on amc with customer id -2598426, is unusable since 1st of may 2015. The complain no[protected] made on 1st may, was resolved on 8th may, with machine not working and dysfunctional yet. When contacted same day the ifb technician mr chandan who had resolved the complain with a dysfunctional machine, asked us to give one more complain so that a senior technician can come and help, that we did again with complain no[protected] with ifb service center dated 9th may, but not respite till date. Both the complains are still not resolved and we are in great frustration as even after multiple complains and telephonic conversation with the ifb service center and well as help line, over last several days, the issue is as it is and the machine is still not usable. We are facing a lot of trouble and pain due to this approach by the local service representatives and again repeatedly we have been told that a senior technician will visit and resolve the problem which has still not happened yet. Now the technician says he can not help and we have to escalate the matter to higher level with ifb. Is this email complain ok or do i have to go up further high up with the senior management, please let me know? Regards Dr s b routray Email ([protected]@gmail.com) Mobile no-[protected] Customer id-2598426 Address; D-401, ganinath nikunj appartment Plot no-1, sector 5, dwarka, new delhi-110075

Without attending the case service engineer closed the complaint no.15449359 &15541110 respectively Washing machine door lock problem since last two months. Now we are logging the case with consumer court Sangita prakash Mobile no [protected]

So the problem is, that the IFB customer care seems to have been trained only to make phone calls and not resolve issues. Complaint number 15566978 was registered 3 days back. A delayed delivery and then no one for product demo and installation. And then the delivery guy told us to not open it till the installation guy comes. Not sure how such a large company is running without proper customer support. Really frustrated now. Never buy from IFB.

I have made a complain about my washing m/c not working on16/04/15 bearing ticket no 15341745. The complain was registered again on 23/04/15 vide no 15391468 I had two faults in the m/c one being timer faulty and thermostat and associated wiring burned. The technician has visited again and changed the timer but however could not make the machine operational. On /off switch cum thermostat and cable couldn’t be replaced. The fault has not been rectified and i do not know how the complaint is closed.. Againon 11 may 2015 I have booked a complaint vide ref 15515945. But as on date complaint has not rectified it is almost 20 days. The w/m is not avaiable to since 30 days for use. It is a great concern that such a reputed washing m/c brand has such a bad service support. it is understood that the service/repair has been outsourced, the francised partner is not at all serious in attending the complaints. This makes us feel that the concept of AMC is a waste of money. The service partner is not serious because he has service free of cost. I would suggest that please change your francise partner. Request expedite my complaint and make my m/c operational. Giridhar rao s [protected]@gmail.com

We had launched a complaint in ifb call center 5 days ago. Till date the complaint is not attended by your service provider, chennai. They are not ready to provide proper answer to us. They are talking very rudely. Note: company service manager (Ifb person), chennai also not picking our call. He is giving his mobile to some lady, she is answering he is not available. We are requesting you to get back our service contract money. Then only we will be able to throw the machine and get a new brand (Not ifb)

Have a look on this issue, u may face this from IFB. hi my name is srinivas, i am from bangalore.I have an IFB washing machine in AMC.I have a given a complaint to the IFB customer care regarding our washing machine number[protected] on 03.4.15. Immediately one of the technician has come and checked . He said that has need some spare parts to repair so he will bring tomorrow.Next day he came and removed the hole tub and repaired some thing for 2 hour, said to use the machine after 3 hr and taken 1220 rs from us . Then i used on that evening, it run properly . But on the next day it stopped washing . i have called the the technician and said about the problem.He said that he will come tommarow. But he didn't come, i go on calling daily no response at all for above 2 weeks not only to the technician we go on call to the customer service also. Daily they r telling that today we will send but no response. Now 3 days back the same technician has com and removed the whole parts machine and said he has to bring shaft bush, so he will bring today it self and repair it.But from 3 day he didn't come nor picking the phone . even if i call to the Service manager after picking the phone when i say my name he is disconnecting the phone. this is the way they r responding to our compliant.

Hi Team, I own an IFB washing machine top load. I am facing issue with the machine since Feb, 2014. I registered four complaints through customer care number and all were closed without any feedback from us. Till date we were facing issue with the machine. My complaint details are as follows, Feb 20 - [protected] Mar 7 -[protected] Apr 11 - [protected] May 10 - [protected] My sincere suggestion to IFB is please do not give your service to some irresponsible third party franchise and leave your customer in pain. After all thoughts and hope we come to your product and all you give back is such an painful experience.

since the day we bought this machine there is some or tge other problem in it.We bought senator 6 kg automic machine on jan 2011 as we had heard that that IFB is the best brand in automatic washing machines, but to our surprise besides small complaints from the starting like heater stopped working after sometime, the knobs came out we had to change everything including motor and internal wiring and all, just when the company warranty was about to finish in jan 2015. Now a couple of days back the tub has stopped working and according to the IFB technician some card has to be replaced worth rs[protected]. I WOULD LIKE TO TELL THAT THE MACHINE THAT I WAS USING BEFORE IFB WAS A LOCAL BRAND WHICH WAS MUCH BETTER THAN IFB AS I HAD USED IT FOR ALMOST 11 YEARS. I am sorry to say but after such a dissapointment i would never suggest this brand to any of my family and friends.

I bought a Micro wave oven of IFB with model no: 25BC4 and serial no.[protected] on 04/02/2015. From day one I am experiencing problems with the oven like cooking smell is coming out at the time of cooking and the door panel is vaporizing within 5-10 minutes. After registering the complains technician visited three times. But unfortunately the problems are still unresolved. Whereas some more problems are being noticed during cooking like some time the oven is getting overheated and some time the oven stops completely and restarts after few seconds. After last visiting of technician one more problem has been added i.e. the parts of door are not assembled properly even got some cut marks. Now I am not getting any response from IFB. In this situation, I am getting frustrated with the services and thinking whether my decision of choosing the brand IFB was correct. It may be that the Warranty period will over before the problems be resolved. However, I expect everything will be resolved quickly and it will be proved that I was right to choose the Brand IFB. It would be better if the system get replaced and give me a chance to have good experiences with you the oven. I hope there will be positive response from IFB as soon as receive this complain and set myself free from the problems.

Hi, This is with reference to the complaint 15397022. It's more than 1 month that I raised this complaint and it's still not resolved. Could you please help in this regard. They are saying that spare parts are not available still after 1 month. Thanks a lot for your help Siva Ganesh M.

My latest ticket no. is 15543901. IFB 's Product Quality, as well as it's service, is a disaster.Despite repeated complaints, smoke and burning smell continues to come out from my Washing Machine.I've been following up on this for almost 6 months but to no avail.I called up their Head office but they are so arrogant that they just would'nt let their customer talk to anyone senior in their company.After recognizing our cell no.their employee refuses to take our call.Their service guys are only interested in selling their anti-scaling powder every time they come to attend the complaint. I have captured a video of the smoke bellowing out of the washing machine.

Hello IFG, My Customer ID: 10990674 My microwave went dead and I complained to the customer care center by first week of March. IFB service Compliant number: 15080174 From then on innumerable number of calls to your call center has given to solution. Every time I hear them !!promising falsely!! that with in 24 hours someone will attend to it, but to no avail. This has continued for 2.5 months. This is a serious problem for me at home as I use the oven for multiple purposes in a day. I am so disappointed by this behavior from the company for which I had good regards. This is my last try to get any help from IFB and if I don't get it fixed( just not service guys coming to some lame excuse) by IFB in this week, I will be much more disappointed and will be forced to forget about buying any products from IFB, in my lifetime. Just not that I may find other ways of making the kind of pathetic situation of the quality of service known to consumers in all possible ways and may not limit to that. Does the company not have moral values to provide service for the AMC paid to them?!! Sorry, I think the company should wake up to this, as the service quality has become poorer over a period of time and will loose customers. -Pradeep

All this started with 1)My washing machine not starting up and they said it was an issue with the heater and filter. Replaced them and also dropped nuts and bolts into the body of the machine. Poor technical expertise. 2)The next time we started to try running the machine we get shock all over the body and started getting weird sounds.they said the heater was not fixed properly and miraculously it started working without any shock 3)Third time we tried running the machine worked half way through the process and water started to overflow all over the machine. Called them up as usual and one of them turned up the next day says they do not have the spare with them now and will replace them if you still have the problem. No wonder the same problem came up immediately since "Nothing was done on the machine to rectify the problem" except that they gave their phone number and wanted to call them if we have the same problem. No other go called them up some one else comes up the next day and does nothing to fix but looks into a different part of the machine and says run the machine and call them if we have the same issue. This time a different issue comes up the washing machine is stuck in a loop of taking water in and releasing it out and the knob does not move at all. When we call them up they say someone else would attend to it. Asked for a manager phone number to call but none picks up the call. All this happened from 28 Apr till 18 May. Final Verdict : Is there some one at IFB who knows something about their own product and get this fixed.