IFB Industries Complaints & Reviews

I am using Angular washing machine, i have complained many times regarding service but till now no response . Previously in jan 2015 month i had problem of water leakage from machine. it took 25 days to solve. Almost 4 technicians had visited every time a technician come he opens it and check it but he did not understand what was the problem exactly. one person solved it but next day itself there was a problem with door lock, which was not fixed properly again a new tech came he fixed it. Same day again the rubber at the door of washing machine got problem. Now again i have problem with heavy sound in washing machine, I have raised a complaint but again same technician came to my home who damaged it before, I request IFB to change my service centre and send a senior technician who has experience in repairing ANGULAR WASHING MACHINE. My complaint was on 11 may 2015, today is 15 may 2015 NO response from customer service.

Hi, This is with reference to the complaint 15397022. It's more than 1 month that I raised this complaint and it's still not resolved. Could you please help in this regard. They are saying that spare parts are not available still after 1 month. Thanks a lot for your help Siva Ganesh M.

Hi team, Please note i am having an ifb washing machine and which is still under warranty. (Customer id[protected] Currently this is having an issue and raised a complaint with the customer care. Compliant number:[protected]. As of now no one had turned up for servicing the same Is this the way you guys work. Its more than one week and still no response. The prodcut is under warrenty and we may to take it legally if the response still remains the same.

I had lodged complaint to IFB customer care toll free no on 10th May and since then spoken to same toll free no, Delhi Service contact person Mr Senthil (mobile no given by call center), local service center at[protected]Mr Deepak) & also their Area Manager Neena Dobal today. Inspite so much follow up, no technician has called till now neither visited for repairing. This is not the 1st time. Earlier experiences are also same. IFB takes AMC charges in advance on time but when it comes to service, face too much challenges. Is there any team looking on customer grievances ?

Ticket # 15467284 without resolving changed status as resolved This ticket was raised on 5/May/2015 Monday and after several calls to your service provider and customer care a person came on Saturday 10/May/2015, and informed me that a part need to be replaced and will be done by Monday 11/May/2015. Mr Ragavendra carrying mobile [protected] attended this. And he told his manager is Dhanjaya with mobile # [protected]. Miss Rajewswari of KBS was service provided. As no on came on 11/May/2015, I called customer care and they gave me Mr. Vignesh number [protected]. When I called, he promised the person will come on Tuesday 12/May/2015. Tuesday evening I called Mr. Vignesh again and he promised me service guy will come with in one hour and resolve it. As no one came till Wednesday evening I called him up and he promised to send person in 10 minutes. After waiting for 2 hours I called customer care again. Mr Mahesh was the agent who spoke to me at 8:30 pm 13/May/2015. He told me the ticket is already in resolved status as on 11/May/2015. If you can please let me know how you change status of ticket without even visiting my place.

Respected sir, One of your worker during free service seminar has cheated us very badly. He asked us to bring a glass of water and during that time he replaced the original belt with worn out belt in washing machine. He asked us to pay 300 for that belt. We told that uptill now that belt was working properly. We request you to take strict action against him. Ifb is a brand and this type of injustice to customer can deal us to take off the belief of consumer on brand ifb. Contact no. Of worker: [protected] Please take required action.

I buy a micro wave oven 30src2 on dated 21/03/15 from great estern treding com. At kharagpur. They are no respond in display. My ticket no 15483828. On dated 07/05/2015. Company tecnition attaind on 08/05/2015. He check & found inside pcb & other are not funtion i wanted to imidately replace my micro wave oven 30src2 due to my work are hampard. I am allredy send my email at yours but no fruitfull respond. Please solve my problem as early as possible i am suffering from you.

I called one of customer care executive but he disconnected my call and didn't pick up the call after that. If my warranty period expires, than in that case how would i be compensated. Service provider: Cyber Care Home Services. Main market, sector 17A. Gurgaon. [protected]

I have an Elena washing machine, for which I have AMC. The machine is not drying the clothes at all; washing also incomplete. For the last three months, I have been complaining to customer care and some body or other visits and says that he will bring his senior and it never happens. Latest complaint ticket no is 15496225 lodged on 9th May 2015. One young chap came and said that he does not know how to rectify. He said that he will bring motor, pump, controller and belt and try.He has not comeback again and the service centre head Mr Srivastava in Delhi listens every time, promises and nothing happens ultimately. Is there no Service Manager of IFB to look into and manage the service of machines under AMC warranty? I think this callous attitude of IFB is very appalling. It prompts me to take kit up in consumer court for breach of AMC contract. Pl dont buy IFB washing machines and dont enter into AMC with them. It is a racket and they fit reconditioned parts causing machine to fail again and again V Thyagarajan

My complaint no is [protected]. I complained about not functioning of my dish washer model neptune dx. It was Attended and Said to me that parts are out of stock. They will replace them within three days. But it has been more than 10days and stil no response has be received. Thank you. Sheelakalyan

This is from Chennai. Compliant was registered on 21/04/2015. Technician from Ifb Came and inspected immediately.I have a valued AMC too. He suggested to change a circuit board. Still (10/05/15) no response. Repeated call to Technician and complaint cell made no effort. First compliant no: [protected].Second complaint number on 07/05/15 is [protected]. please help

From dinakar 560016. First compalint no: 15397818 dated: 24-4-15. Washing machine drum was taken for repair 29-4-15. Second complaint no: 15500513 dated 8-5-15. Contacted over phone to [protected] And [protected] Till no response. Please help.

Our IFB Customer Id 10312919 Washing machine Elite 5KG broke down on March 26th. Service personnel only insisted on taking the AMC for 2400 but couldn't repair the problem till May 20th 2015. Repeated calls to IFB customer care, Bangalore regional manager & expert contact provided has not yeilded results. Eventually, we have exchanged the machine & bought a new one from a different brand. Request IFB to refund AMC as period of AMC was April 26 2015 to April 25 2016. Will never ever buy an IFB again. Need help with refund which company is not willing to provide.

Water floing from machine. Complaint done . Prson from datar services comes does some thing ..problem persists . Again calld asks to replace rubber cushion and asks to take stabilizer ...done as told ... But problem persists...again called ...some person send who des not know address comeson 8th my 2015 and during talk calls his office says we r killing him...when shown that house has cameras installed takes back statement . Persnally spoken to main in charge person from mobile of this arrogant service person.was assured of compliance by 9th may 2015.called again and was told person would come by 6.30m ..but again no one arrived . Sir /madam we hae not been able to wash clothes since last few days. Please let me about my service...machie under AMC.

From p. Madhuvani Contact no. [protected]. Guntur, ap [protected]@yahoo.com My washing machine is not working for the past six months. I made a complaint in the month of october 2014 and attended the sevice immediately. Changed the motor, charging an amount of rs7200/- on 11.10.14 but the problem not rectified. Since then i am trying to contact ifb service persons but nobody is not responded. No reply or switch off on toll free numbers. Finally what i have to do to get repair my mechine.

Hi, This is with reference to the complainy number : 15397022. I raised this complain on 24- Apr and till now no proper solution was provided. I do hereby getting in touch with you since there is no reponse from Techician, Senior executies and they are not responding. Please help me to resolve this being a loyal customer of IFB. Thank you Siva Ganesh M

i have raised the complaint overphone through customer care no. my ticket no.15429868, it is past 2 weeks. one of the service person had come saying this has to be looked into by other person & has detached some of the parts & till date nobody it responding to this. i have insurance procured & the AMC no. 7654

my washing machine not working for the past 1 1/2 months.no. of complaints made to toll free no. but no response to attend the defect.Nobody attending phones expect the toll free no.very poor response.when ever contacting toll free no new complaint registered and new ticket no giving.what about the previous complaint not known. my ticket nos varies date are given. 2-4-15 [protected] 16-4-15 [protected] 4-5-15 [protected] the nos i heve try to contact by no reply or switch off [protected] [protected] [protected] [protected] [protected] [protected] Finally what is to be done toi repair my mechine.whether I have to aproach consumer court or any other way?

Out Door unit of AC makes hell lot of noise and vibration. After repeated complains over IFB customer care i have lost faith on its service. First complain no 15231836, which was registered in April was closed without being solved. I wonder why do they have log sheet if complaints are getting closed with signature of the customer. Later I registered a new complaint which I believe too must have been closed. This is a complete fraud. My customer ID with IFB is : 10641894. Still my concern has not been addressed. One Interesting i would like to share:: you guys promised for 3 free service which never happened and As now it about an year purchasing this machine i am getting calls for AMC. Why would i buy AMC of such a pathetic service brand. I have no complain with the quality of the product but after sales service is unacceptably pathetic. There is no proper escalation channel and the technicians are poorly skilled. They have put in stones as padding on the stand to rest the out door unit, this proves enough what skills and knowledge they have. I would really appreciate if this complaint could reach right place and my concerns get resolved asap.

It is indeed pathetic to use IFB washing machine . You are looting the customer money in the name of AMC and never attend any customer complaint on time . My customer ID is 1920666 . When they sell the AMC, the agents lies too many things, Not sure these people are from IFB . I have raised a complaint 14476751 long back with syed shah. Some representative came to house and got signature from us that he will get the correct part from IFB to solve the problem . After that he never visited my house . We are worried they charge the product in the name of customer in AMC and sell it outside. A new service request was raised on 2May15 in customer care some one Rajesh attended, Complaint #15455388. He assured to solve this in one day but never happened . SAme case with nadeem, krishna from customer care . They gave me an escalation point hemant kumar [protected], when called 20 times he never pick up the call . Customer care asked me to contact the agent directly : manjunath: [protected] / 535. He never bothered to close the issue. It is a big shame that such type of brand can make their customers fools and loot their money