IFB Industries Complaints & Reviews

My latest ticket no. is 15543901. IFB 's Product Quality, as well as it's service, is a disaster.Despite repeated complaints, smoke and burning smell continues to come out from my Washing Machine.I've been following up on this for almost 6 months but to no avail.I called up their Head office but they are so arrogant that they just would'nt let their customer talk to anyone senior in their company.After recognizing our cell no.their employee refuses to take our call.Their service guys are only interested in selling their anti-scaling powder every time they come to attend the complaint. I have captured a video of the smoke bellowing out of the washing machine.

Hello IFG, My Customer ID: 10990674 My microwave went dead and I complained to the customer care center by first week of March. IFB service Compliant number: 15080174 From then on innumerable number of calls to your call center has given to solution. Every time I hear them !!promising falsely!! that with in 24 hours someone will attend to it, but to no avail. This has continued for 2.5 months. This is a serious problem for me at home as I use the oven for multiple purposes in a day. I am so disappointed by this behavior from the company for which I had good regards. This is my last try to get any help from IFB and if I don't get it fixed( just not service guys coming to some lame excuse) by IFB in this week, I will be much more disappointed and will be forced to forget about buying any products from IFB, in my lifetime. Just not that I may find other ways of making the kind of pathetic situation of the quality of service known to consumers in all possible ways and may not limit to that. Does the company not have moral values to provide service for the AMC paid to them?!! Sorry, I think the company should wake up to this, as the service quality has become poorer over a period of time and will loose customers. -Pradeep

All this started with 1)My washing machine not starting up and they said it was an issue with the heater and filter. Replaced them and also dropped nuts and bolts into the body of the machine. Poor technical expertise. 2)The next time we started to try running the machine we get shock all over the body and started getting weird sounds.they said the heater was not fixed properly and miraculously it started working without any shock 3)Third time we tried running the machine worked half way through the process and water started to overflow all over the machine. Called them up as usual and one of them turned up the next day says they do not have the spare with them now and will replace them if you still have the problem. No wonder the same problem came up immediately since "Nothing was done on the machine to rectify the problem" except that they gave their phone number and wanted to call them if we have the same problem. No other go called them up some one else comes up the next day and does nothing to fix but looks into a different part of the machine and says run the machine and call them if we have the same issue. This time a different issue comes up the washing machine is stuck in a loop of taking water in and releasing it out and the knob does not move at all. When we call them up they say someone else would attend to it. Asked for a manager phone number to call but none picks up the call. All this happened from 28 Apr till 18 May. Final Verdict : Is there some one at IFB who knows something about their own product and get this fixed.

I had terrible experience with the technicians working in IFB bangalore. Water was not coming thought the water inlet and We registered a complain and some technicians (vijay and Sathish ) had come to see the machine. They did some small things and told us to take AMC contract as these things would be covered under the contract. Even though our prev experience with IFB people were bad we decided to try the annual contract. After taking the contract 1 week later when we on the washing machine, MCB started tripping. Again we registered a complain complain no : 15498028. Again these people came after repeated calls, spoiled the entire drum, gasket etc and said they will come with the parts within 2 days. For past 2 weeks our washing machine is not working. No one cared to come and today when I called customer care they said the ticket was closed saying issue is resolved . I called the area manager Praveen 3 times and the only reply from him was they will call u back. All the managers in IFB are also irresponsible . I spoke to Senthil, Praveen Kumar..not only they did not listen to our issues, they don't take any action against it. We have decided to file a case in the consumer court for this irresponsible behaviour and service. We would never recommend anyone to buy any of the IFB products.

Dear concerned I had purchased an ifb washing machine for their excellent product and service quality, however i am now disappointed at the treatment being given by ifb customer service. Despite registering a complaint with customer care helpline on 14th may 2015 i have been given false assurances of complaint resolution and have not yet being visited or contacted by any service representative. I had talked to mr. Venkatesh, from customer care who assured me the service would be done within time. I had called mr. J p agarwal, who is with the service centre and his phone could not be connected. The complaint has been allocated to a mr. Rohilla who also can not be reached. I believe this is very unprofessional behaviour from ifb and customer harassment. I request you to resolve this complaint at the earliest

refer recent complaint made on may 5th ticket number Ticket 15475528 on checking today may16th i am informed that the complaint has been closed by the service centre...nobody visited our house to attend to this complaint we are having continuous issues with the washing machine inspire of having 2 year amc request senior level person to take charge of this complaint immediately very very lackadaisical approach by IFB my contact details are: k p nair [protected] [protected]@gmail.com

I bought a front load executive plus 5 KG washing machine from IFB in march 2006. in 2014, as it was 8 years old so i thought to get AMC for my washing machine on 30 April 2014. for that I paid 2360 Rs. This year in beginning of April i faced a shifting problem in washing machine while washing a bed-sheet so i register a complaint with IFB. A service person came and told me that ball-bearing have problem... i was not convinced but still he tried to open them. He cudn't take old ball-bearing out of the wash-tub so he dismantle whole wash-tub from washing machine without my consent and took it to his service centre. During the process he broke the inlet pipe of wash-tub, to repair that he took 122 rupees from me... thought it was his fault but still i paid as for small money i don’t want to fight. After 4-5 days he brought back the wash-tub and rejoined it. after that he left i saw that washing machine is still shifting... i again registered a complaint.. i called so many times to ifb customer care centre but service person didn’t visit. I talked to senior officials even... my AMC get over on 30 April... after so many call at-last service person came on and changed the shock absorber but still the problem is not resolved... washing machine is still shifting and that even in normal load and making very bad noise... noise problem was not present earlier but after the repair it is in very bad shape.i don’t know what to do... i am tired of calling ifb again and again and explaining my problem to them. Following are the related details: My AMC number : 251, dated 30/04/2014 icr number: 403 compalint ticket numbers: [protected]n 16 april, 2015 15398274 on 24 april, 2015 15426253 on 28 april, 2015

The above machine was purchased on 15 Aug 2011. For one year no problem. Entered into AMC for two years and again renewed for two years effective 18Sep 2014. The first time complaint was lodged that the filter is not working. After continuous two days follow up ..no action.. when sent mail to customer care..reply was stock not available in Dombivli. The same thing I personally went to Thane branch and got the same. Now comes the height of the way the customer is treated. After 10 days vacation, called up the toll free no. and requested "Please sent somebody urgently as water tube is leaking and the machine has stopped working.I was given the ticket no 15524123 on 13th may at 1030 hrs. Till now the matter is not only resolved. Through toll free no. I got the no of Ms Koja [protected].., Ms koja's response was WHO HAS GIVEN MY NO... YOU SHOULD CONTACT MS MANJU.. NO [protected]. . THIS LADY WAS ONEUP..TELS ME THE TOKEN NO IS GIVEN.. MAN WILL COME. KEEPS THE PHONE DOWN AND TILL TODAY NOT ALE TO CONTACT HER NEITHER THE ENGINEER BOTHERED TO COME AND SOLVE THE PROBLEM.. TODAY IS 15TH MAY. I get sms on the phone saying Are you satisfied by the service..your problem has been resolved. Nothing more to add.. the moral is KINDLY NEVER BUY THE PRODUCT OF IFB.. IF IT WORKS ..GOD'S MIRACLE OTHERWISE JUST THROW THE ITEM TO THE DUSTBIN... NEVER THINK OF AFTERSERVICE OR AMC. uNFORTNATELY I HAD BOUGHT REFRIGERATOR ..GOD HAS BEEN ON OUR SIDE.. IT STILL WORKS!! I AM A RETIRED AIR INDIA PERSONNEL WHO WAS IN THE MARKETING. IF WITH MY EXPERIENCE AND WISDOM I CAN GET THIS WORK DONE.I WONDER HOW OTHERS ARE MANAGING KRISHNAN [protected]

Hi, this is regarding my complaint on my IFB Senorita VX 6kg Model as I raised the complaint on 13/May/2015 My IFB customer ID: 10043687 Complaint No : 15526177 Stand Request no : 15526176 my concern about the complaint is, I have raised a request on my IFB Senorita VX 6kg on 13th May 2015 Problem: 1.Timer problem 2.need cleaning service of the machine. 3. requested for Stand I have raised a request on 13th May 2015, till now no body has called out .some how I got the service center details from my friend, I contacted them they said they will be coming on 14th May 2015. as I have waited on 14th till end of the day but no body has called and no body has came . and today (15th May 2015) also waited till no no response from them. again I contacted the customer care today morning, as they have raised the High priority Request, but no response, and the customer care people has given branch head of AP Hyderabad number Kalyani : [protected]/7605 tried these two numbers as well, but not reachable. Note: last time also the same story happened when we raised the complaint, the technicians has don't have any technical knowledge about the machine they will just come n go they don't even touched the machine. iam really Disappointed with the service. and the customer care people don't even have the service center contacted details, when I asked they said "contact details are not available". and the chittoor branch they don't even having the IFB service center, as per the customer care people, they said authorized service center " Raju Electronics". my concern is 1. how come the IFB is providing the service to the customers without knowing the technical knowledge of technicians ? 2.and not even having the contact details of the service center ? 3.even if customer support raise the "High Priority" request no response from the support ? please kindly iam asking u people to answer all these my concern's or questions whatever . and atleast try to provide the good service to the customers. and please resolve my problem ASAP.

Hi all, do not ever make 2 mistakes: 1. Do not buy ifb products. 2. Do not take amc for ifb products, specially from matha bangalore. They will never listen or respond to you. You call them everyday but they will ignore you so easily. Even their manager and regional manager will take you for granted as if you are asking something from their pocket. I made a mistake, you please be careful.

Sir, I have registered a complaint on 4th May 2015 as I have some problem in my senator Waching machine though not completely off. I have been waiting for the technician to come but in vain. Everytime I call customer care, I have been provided with differenct phone numbers to contact. I have spoken to Mr B Suresh(floor leader) but I m not getting any resolution. Today I have got one more number Mr Santosh (area manager) I have informed him my story... He just said he will look into this. I want to know after taking AMC. Do I need to followup for 11 days to get my machine serviced ? I am too tired to deal with these people. My complaint number 15470436

we had purchased IFB washing machine front open, , 6 months back, we had set a compliant regarding water is leaking . after 7 days your service people responded and came and seen the washing machine told, Rubber inside the machine had some problem. so we can change it by 2 days, afterwards, , no service people came and rectified until now, , it had been nearly 1 month from the date of service people.. we had lodged a compliant regarding also, , but your people are not responding. if this is happening like that ... there is no other go for me for going consumer forum immediately.If you are unable to provide service what is the use of the people purchasing your product by spending lot of money. Respond immediately. thankyou [protected] Hno:4-20-31/1, sidhartha nagar arch road, beside bommidala kalyanamandapam road, guntur-6

I am using Angular washing machine, i have complained many times regarding service but till now no response . Previously in jan 2015 month i had problem of water leakage from machine. it took 25 days to solve. Almost 4 technicians had visited every time a technician come he opens it and check it but he did not understand what was the problem exactly. one person solved it but next day itself there was a problem with door lock, which was not fixed properly again a new tech came he fixed it. Same day again the rubber at the door of washing machine got problem. Now again i have problem with heavy sound in washing machine, I have raised a complaint but again same technician came to my home who damaged it before, I request IFB to change my service centre and send a senior technician who has experience in repairing ANGULAR WASHING MACHINE. My complaint was on 11 may 2015, today is 15 may 2015 NO response from customer service.

Hi, This is with reference to the complaint 15397022. It's more than 1 month that I raised this complaint and it's still not resolved. Could you please help in this regard. They are saying that spare parts are not available still after 1 month. Thanks a lot for your help Siva Ganesh M.

Hi team, Please note i am having an ifb washing machine and which is still under warranty. (Customer id[protected] Currently this is having an issue and raised a complaint with the customer care. Compliant number:[protected]. As of now no one had turned up for servicing the same Is this the way you guys work. Its more than one week and still no response. The prodcut is under warrenty and we may to take it legally if the response still remains the same.

I had lodged complaint to IFB customer care toll free no on 10th May and since then spoken to same toll free no, Delhi Service contact person Mr Senthil (mobile no given by call center), local service center at[protected]Mr Deepak) & also their Area Manager Neena Dobal today. Inspite so much follow up, no technician has called till now neither visited for repairing. This is not the 1st time. Earlier experiences are also same. IFB takes AMC charges in advance on time but when it comes to service, face too much challenges. Is there any team looking on customer grievances ?

Ticket # 15467284 without resolving changed status as resolved This ticket was raised on 5/May/2015 Monday and after several calls to your service provider and customer care a person came on Saturday 10/May/2015, and informed me that a part need to be replaced and will be done by Monday 11/May/2015. Mr Ragavendra carrying mobile [protected] attended this. And he told his manager is Dhanjaya with mobile # [protected]. Miss Rajewswari of KBS was service provided. As no on came on 11/May/2015, I called customer care and they gave me Mr. Vignesh number [protected]. When I called, he promised the person will come on Tuesday 12/May/2015. Tuesday evening I called Mr. Vignesh again and he promised me service guy will come with in one hour and resolve it. As no one came till Wednesday evening I called him up and he promised to send person in 10 minutes. After waiting for 2 hours I called customer care again. Mr Mahesh was the agent who spoke to me at 8:30 pm 13/May/2015. He told me the ticket is already in resolved status as on 11/May/2015. If you can please let me know how you change status of ticket without even visiting my place.

Respected sir, One of your worker during free service seminar has cheated us very badly. He asked us to bring a glass of water and during that time he replaced the original belt with worn out belt in washing machine. He asked us to pay 300 for that belt. We told that uptill now that belt was working properly. We request you to take strict action against him. Ifb is a brand and this type of injustice to customer can deal us to take off the belief of consumer on brand ifb. Contact no. Of worker: [protected] Please take required action.

I buy a micro wave oven 30src2 on dated 21/03/15 from great estern treding com. At kharagpur. They are no respond in display. My ticket no 15483828. On dated 07/05/2015. Company tecnition attaind on 08/05/2015. He check & found inside pcb & other are not funtion i wanted to imidately replace my micro wave oven 30src2 due to my work are hampard. I am allredy send my email at yours but no fruitfull respond. Please solve my problem as early as possible i am suffering from you.

I called one of customer care executive but he disconnected my call and didn't pick up the call after that. If my warranty period expires, than in that case how would i be compensated. Service provider: Cyber Care Home Services. Main market, sector 17A. Gurgaon. [protected]