IFB Industries Complaints & Reviews

sir i had purchased air conditioner from dealer, happens to be a close friend of mine, after purchase for one month from purchase no one from company turned up to do installation, we had to pay for installation, since the product was purchased from friends shop we let the matter close, after few days there was water dripping from cooling unit, we lodged a complaint on ifb customer service but no one turned up and again we had to get the product serviced our self, recently on the 24 march 2015, the complaint number is 15186563, i had lodged a complaint for service at customer service ifb appliance on their toll free number [protected] till now no body turned up and we had to again get the product serviced ourselves and pay also according to the company it had free installation and three free service sticker also and we have preserved the same please advice

I lodged complaint on[protected] and have been contacting following numbers of the company as being provided from time to time, but the complaint is still un-attended and machine lying un-serviced for the last about 13 days. I am from NOIDA (UP) My customer ID is :10187849. Name : Amit. My regd. Phone No.with company is [protected]. Contacted on :[protected] times. No. given 2854791/2833214 and contacted 5 times to Mr. Anoop/Avinash. No. given[protected] contacted 4 times to Mr. Arun. Inspite of such a follow up, I have still in a fix what to do and to whom contact further. Pl. help.

I have given compliant on 24/03/2015 compliant no[protected] customer ID No3413107 about my IFB washing machine purchased on 25/05/2012 model Senorita VX 6 Kg.It was informed that another technician was required for completing the task.From that movement i have been calling on these service numbers: True care (Franchise for IFB industries Ltd[protected], Mr.Sai Marudu Vanan-[protected], Manager-Priya-[protected].Today (13/04/2015) alone I have made 17 calls .Till now no action was taken either they say "Macro technician is on leave, technician is not available or spare parts was not arrived or the spare part arrived colour is changed " Sorry to say that IFB service in chennai is getting worse

I have bought a microwave oven IFB. A a few days I noticed that the door handle was loose and had a loose end at the bottom. I registered a complain on 30th March 2015 vide ticket ID 15224306. I got a message that the issue was resolved on after 2 days without any service being delivered. I had to lodge a complain to reopen the issue and instance for escalaltion was raised vide E48251. The issue is not resolved till date and the technicians dont bother to visit for resolution of issue. Dont know whther this complain will reach IFB or not but for sure the complain redressal is very shoddy and irresponsible. Would never suggest anyone to buy from IFB and shall raise this issue at all forums.

I have given complaint about my IFB washing machine with complaint no.15301561 on 10/04/2015.My customer Id is 1903506.They promised me problem will be resolved in 24 hours.Today 12/4/2015.Till nobody attended for my complaint.This is not the first time, whenever I'eve given complaint same thing was happened.Here at Vijayawada the customer service was very poor and technicians were most irresponsible. I heard that "IFB washing machine was good in working but service was worst" It was 100% true

1.WE HAVE BOOKED COMPLAINT FOR IFB WASHING MACHINE FRONT LOADING 5.5KG ON 06 /04/15, COMPLAINT NO [protected]. 2.NO ONE ATTENDED THE COMPLAINTS. 3.WE HAD TO PERSONALLY GO TO THE SERVICE CENTRE TWICE ON 11/.04/15 AND AFTER GREAT PERESUATION A MECHANIC WAS SENT AT AROUND 1500 H. THE MECH 'BABU' DID NOT DO ANY SERVICING OR REPAIR ANY FAULT BUT ONLY KEPT LECTURING FR NEARLY 40 MINS ABOUT HIS OWN PROBLEMS. 5. IN SPITE OF TELLING THAY 'TAP' FAULT AND WATER PIPE NEEDSS TO BE CHECKED HE DID NOT DO ANY REPAIR ., ITS A SHAME AND DISGRACE TO OWN AN IFB WASHING MACHINE. 6. CAN SOME ONE BE SENT AND THE FAULTS RECTIFIED ?

Ref. 1. My customer ID : 3293937 complaint NOs; 11860396 Dt: 24/10/2014 & [protected] Dt; 20/03/2015. Nature of complaint: abnormal sound and vibration (the same complaint was registered twice) I have already registered my complaint thro. this forum, The above said complaints were not resolved, one service person (MR Karthik ) from trichy service centre had conducted me by phone On 21/03/2015, after that, I had approached him (five times) to his mobile no [protected], every time he was telling me to attend this complaint tomorrow, but not yet attended (around five months passed), please arrange to resolve my complaint as soon as possible.

Hai sir... this is u r's costumer of IFB A.C. I have taken IFB A.C in the date of june 12th 2014 in Nellore . So my problem is... In side of water falling (leakage) in the room from last one week. So please solve my as early as problem. . My Adress: G C NARASIMHULU S/O G SUBBARAMAIAH CHILLAKUR VI, PO, MD. CHILLAKUR HARIJANAWADA. NEAR AMBEDKAR STARTUE. NELLORE DT. PIN 524412 EMAIL: [protected]@gmail.com CELL.[protected]

I have a bought a IFB Front Loading washing machine on last saturday. And was informed that IFB representative will reach to help me with installtion and demo. But i got nothing but a call from a guy asking for appointment. Eventhough i gave him an appointment, he did not reach on the time and date. And till now no proper response from IFB representatives....

I don't see any logical reason for this utterly stupid contract with the AMC. I renew my AMC for a year and I face some problem with the machine, I'll have to wait 90 days for them to fix this? How is this justified? This is not mentioned anywhere (except the job sheet) nor was I orally mentioned about this by the technician who renewed the AMC. I either need a valid reason or an immediate action for this complaint.

Ordered IFB Oven from Paytm, Order got delivered very next day (26/03/15). Customer ID 11015900, Real pain started after that. since 12 days i followed up almost 12 times for installation/demo but no success. Had discussion with Customer care supervisor (Balwinder singh) and he assured that he has talked to Sarjapur Bangalore Area head Suraj, it will be done in 24 hours but no call till today. Never expected this kind of behaviour from IFB Appliances. Time to return the product, if IFB is not listening at very first step, it will be big mistake to expect something in future if something goes wrong... Really disappointed

the general mangerIFB appliances.Dear sir, We have purchased above washing machine from M/s.Girias Electronics, Coimbatore, vide Inv.No.63597, Dt.30/03/12.Till 10/03/15 the machine was running smoothly.And suddenly a sound has come in the machine and we immediately stopped the machine, and informed the authorised service people in IFB appliances, Pollachi.The service engineer has come on 11/03/15 and immediately after checking the machine, he told the drum has to be replaced.The same he has informed the Manager at IFB, POllachi.From then we are calling the IFB people daily, they said the drum is out of stock as soon as they receive they will replace it.But till today we have not received the drum, it is almost one month over.We have purchased IFB washing machine mainly for the service back up you have.IFB is world renowned brand and we never expect this type of service back up from a reputed company. Please look into the matter immediately.thanking you, Best Regards, N.SivakumarNo.21, Bharathiar street, StateBank Colony, Udumalpet-642126Mobile :[protected]

My IFB 5 kg Digital Washing Machine is out of order since 17th March 2015 with complaint no.15124057.The service person by the name Mr.Prashant Gouda inspected the Machine asked me to take AMC (Rs.4494 Receipt no.20479).He also charged me for spare parts amounting to Rs.3570.Despite these, The Machine still remains in a non working condition.I have lodged another online complaint on 23/03/2015 (no.[protected].When ever I phone to their Toll free No.[protected] I get the stock reply that they have escalated the matter!My Phone calls to their Technician / Service person go unanswered.I have written to the company either to refund the amount or replace with a new Washing Machine after reducing the cost of the New Machine with the charges I have paid still remains as it is.My customar ID 1271159. My Email [protected]@gmail.com Mobile No.[protected] I request the matter to be settled as early as possible. Jayant Mahishi

Hi IFB, Good Evening. My Customer ID is: 3988276 I am Pavan writing from Chennai. I have IFB Senorita SX- 6Kg 1000 RPM washing machine from Aug- 2013. I purchased the item above at Girias showroom, Bangalore. I am facing problem with the machine from the past 4 months. And I raised a complaint regarding my machine on 02-Nov-2014 (Sunday) for the first time. Even still repeatedly had problems with the machine. My machine is under 4 year full warranty. I am very dissatisfied by the customer care support technically. Now again I logded a complaint for my machine on 04-April-2015 (Saturday). Complaint No. is: [protected] I need a total solution for my machine. Now the problem is even Start/Pause button itself is not working. Also If I kept my wash program in easy care, it takes around 4 hours to complete the cycle. When your technical engineer came to visit they are suggesting to put extra things to the machine like water softener, power stabilizer and all. It is not the right way to deal a customer. Also I won’t suggest any more to any of my friends or relatives to have IFB to them, just because of your poor customer service. We our family is not at all happy with the performance and customer service of the instrument/ company. Can you Pls tell how much money can I get back if I sale the machine to your company itself, at this moment. My Address: NNV PAVAN, C/o S. Velayudham, No.2/7, Jayalakshmi nagar- 4th street, Kattupakkam, Chennai- 600056 Tamilnadu Mobile: +91- [protected] Alternate: +91- [protected] Regards, Pavan +91- [protected]

Sir, I have purchased a Microwave model 23B4C on 27 March 2015 from M/s frontier electronics, but till date they have not provided recipe book even after reminders. You are requested to kindly send recipe book on my address here under - Shiv kumar Gupta, 41/36, Mahant road, Laxman chowk, Dehradun- 248001

Sir My ID no is 1241337 My complaint Nos are[protected] Feb 2015,[protected] March[protected] March) but the machine is still not repaired I have already spoken to Ms Rita & Mr Sanjay but nothing has been done so far Kindly see that the machine is rectified as soon as possible. Regards Mrs Geeta Gidwani B2/62 Paschim Vihar New Delhi 110063 Mob No [protected] [protected]

hello madem my ifb complaint not rectifid and no responce my name vasu from biccavolu my cell no [protected] [protected] my complaint starting in aug2014 TO today aprl2015 but rectifid plz attend the service r refend the my own present my own rajamundry service lo umdi plz rectified the my own own papers and etc my home fire accedent total all lose

Dear Sir/Madam, I have been a customer of IFB for more than 10 years (customer ID 3261466), living in Adugodi, Bangalore, Karnataka. I bought my second washing machine Senorita SX 3 years back on 05 Feb 2012. For last 6 months, the new machine has been giving problems. There are multiple complaints registered with your service center. But the technicians from your franchisees Wilson Garden had not been providing satisfactory service: (1). For the first complaint (# 14140741 registered in first week of Nov'2014), to repair water leakage and replace door latch, it took more than 3 weeks to attend it, after escalating to your senior management. (2). For the second complaint (registered in Feb'2015 first/second week), regarding noise coming from drum, your technician came and could not detect the root cause, went back saying everything is normal. The problem went unattended due to lack of expertise of your franchisee's staff. (3). For the third complaint, which was a repeat instance of second complaint (# 15183601 registered on 24th March 2015), again raised regarding increased noise and vibration in the drum, the technicians from your Wilson Garden franchisee came to attend it, but could not fix the problem: Before the complaint was attended on 28th March: -- I was given an understanding that there are 3 parts which have problem: (a) big white plastic housing of the drum (in which the drum rotates) (b) Rubber belt (which rotates the drum) and (c) Rubber sealing (in which the door fits). -- I was told by technician that big white plastic housing would be replaced free of cost, except Rs 450 for transportation -- Rubber belt and Rubber sealing would together cost Rs. 1450 -- Hence the total expense will be Rs 1850 only But what happened on 28th March: -- I was charged Rs 1190 for Transportation (Rs 450) and Rubber Belt (Rs 740) -- I was told Rubber sealing is not available on that day, it would be fixed on Monday 30th March -- I was told that the whole problem was caused by scaling caused by water, and hence I was asked to buy another costly water-softener costing Rs 1800 to fix this problem permanently. Now, the status is as below: -- Machine is still giving same problem, the noise continues and there is no clarity given by the agency how this problem will be fixed -- Your technician is telling me now that Rubber sealing is going to cost me Rs 1750 more, which is more than double compared to what he told me (Rs 750) -- I have already spent Rs 2990, and being asked to spend Rs 1750, total of Rs 4740, on a new machine without any confirmation that this will resolve the problem! -- I have registered a new complaint again on 4th April (#[protected]. -- I have tried to reach your area manager and state head on call and SMS, awaiting their response and action. Since the machine is still under 4 years warranty, I want to escalate this to highest levels in your company and seek return of the faulty machine in totality and appropriate refund of money paid by me for purchase, part replacement and maintenance. Please let me know what action you are going to take and when to fix the faulty product and poor service quality. Thanks and regards, Sandeep Gupta. Adugodi, Bangalore.

We purchased machine on 4th may 2014 . ( customer no.[protected]. For last 2 months it makes violent noise and vibrates when running in full speed . We lodged complaint ( no. 15177177dt 23/03/2015 ) Co. representatives inspected machine 10 days back and informed that, spares shall arrive from Pune . However till date nothing has happened . There is cold response from local office .

MY SELF RAJESH PATEL, RESIDING AT TARSALI-VADODARA, HAVING IFB WASHING MACHINE 5.5 KG SENORITA DX. SINCE LAST 10DAYS WE ARE COMPLAINING TO CUSTOMER ERVICE CENTER BUT NO BODY ATTENDING. MY COMPLAINT NO. IS 15230997 & CUSTOMER CODE IS 3053128.YESTERAY 1 ENGINEER CAME MY HOME & ESTIMATE GIVE MY WIFE.BUT MY IFB WASHING Machine IS Four Year Warranty PERIOD which Ends on SEPT 2015.SIR 15 DAYS AGO THIS MACHINE REAPIRED BY YOUR TECHNICIAN.BUT YESRTERDAY CAME TECHINICAIN SAYS REPARING IS NOT PROPERELY.SIR EVERY TIME DIFFERENT ENGINEER IS COMMING. SIR IF MY WASHING MACHINE NOT REPAIR WITH IN 2 DAYS I WILL GO TO CONSUMER COURT.BECUSE EVERY TIME I HAARSE FOR THIS WAHING MACHINE & YOUR SERVICE ENGINEER.PLAESE RESOLVE COMPLAINT IMMEDAITELY. contact no.[protected]