IFB Industries Complaints & Reviews

* pathetic service *hello, my Customer id is 699920. I have been using ifb senorita plus since last 10 years. I have registered a complaint 3 weeks before (Complaint Number:[protected]. This was assigned to vijayalakshmi service and to a Technician called nandakumar. He visited and he advised to take amc. He Fixed in a minute and said "all done. It will run". He left immediately And made me to sign the papers. I took amc too. Right after he left, my Washing machine stopped working. When i called him back, he said he will Come and address it in evening. This conversation went for 1 week. He Came, changed the part and went. Finally, the ticket got closed without Addressing the complaint. I opened another complaint[protected] to Address it. This got assigned to same service centre (Vijayalakshmi Enterprises). Unfortunately, i have shifted my home to different place With in bangalore. Now the ticket is in pending state and no body comes To fix my washing machine. Is this a professional way to do it? I'm Totally frustrated with viajayalakshmi enterprises in particular Nandakumar. He doesn't know how to fix and he is Claiming himself a technician and he never responds to the call.

i have purchase a washing machine 3 months earlier from your company.i want stablizer for washing machine due to the problem of high voltage, the machine cannot operate from three months. i have made many calls to customer care but didn't get response and now i am very dissapointed from service of your company, now i think i made a huge mistake by purchasing your product. now i request your company to provide stablizer for washing machine.please give attention to my problem and clear my all quaries as early as possible. THANK YOU ID:10956333 mobile:[protected] adress:M.R-10, road, chd-25, sukhliaindore (madhya pradesh)

My ifb microwave oven (Model no.25sc2) is under amc of ifb industries ltd. Details — (Bookno.2289, serialno.22890, job no.42617. Amc period 20/1/15 to19/1/16. When the oven door is opened the glass plate keeps on rotating. Even after recurrent follwups, complaints the problem is not solved by ifb's service team here in faridabad. Its causing a lot of agony and inconvenience.

i had purchased a IFB microwave oven in December 2013 at Mumbai and shifted to Faridabad Haryana in August 14.the oven was working satisfactorily till last week. It developed some defect last week and the complaint for defect rectification was made to the IFB toll free number. Subsequently the technician arrived and showed us the damage, probably by rats. Few wires were cut, the fan belt is also damaged and magnetron has been reported defective. The machine's is not under warranty, though i have asked for 2 yrs additional AMC. May i request you to let me know whether i would be entitled for warranty on magnetron (i believe it has 3 yrs warranty period). Apparently, there aint any approach route for rats, but then there surely is a sign of rats ingress. May be you would like to design the oven with some rat guards...May i also reply for an early reply. Thanking in anticipation.

Permanenet customer code 10504724
model 30SC3

I Yatin Sood, Mb.No: [protected], use IFB's Elena Steam fully automatic washing machine. Recently its power supply part needed to be replaced and your representative had visited my place and had assured me that the required part will be delivered within one week of his visit. And now it has been more than two weeks neither I have received it nor I have got any information regarding its status of delivery. I am seriously disappointed with the services and I feel its pathetically poor. Client is totally unaware with the services and at times it becomes so difficult to get to your service stations. IFB being such a big international brand should hold some credibility towards its clients.I hope to hear from your side as soon as possible. My complaint no is 15113685

I had purchesed a machine three years back from ur company, for november the maching was leaking .i give the comlaint to customer care but the engineer could not solve the problem of ifb machine... I am sick and tired of going on calling and complaining with nothing being done so to say, so I am sending you this mail and if you do not contact me soon i will be forced to register a complaint with the Consumer Court so i request to you to solve my problem as soon as possible.. Thank You... my contact no [protected]

i bh k devi. id no 10955551 latest complaint no 15141475.. amc is there. no body is responding from your side from last one month. ifb vizag people hari, sandep, bharat..all are every time told me..just we will call back within 5 mnts and swithcd off theri mobiles. service center peoples are telling only one this..we will exclating this issue. nothing will happen. what i have to do..throwing the maschine into bay of bengal and go for a new one..other than ifb? pl. answer me atleast

Dear Sir I am very much disappointed with the after sale service IFB is providing. I am having an IFB microwave model: 25SC2. One year back I had to change some defective part of microwave oven. Now my microwave is again under repair. It's been almost one year since it's not working. The plastic knob in the center of the compartment which rotates the plate melted away. So the dealer had to replace the plastic part...but till date the part is not available. Now recently they asked me to replace the motor to the new model so that the suitable plastic knob will be available. I have to pay for both motor and the plastic part. (cost of plastic part is only 50rs and motor 1500rs) So far there is no response from the dealer. Is this the way IFB should treat its customer. I have been using IFB home appliances from last 15 years. This is my first bad experience with IFB. Now I am going to file complaint in consumer court against IFB. Dealer:QRS Retail Ltd. Invoice No:[protected] Invoice date: 29/06/2008 customer code:0003941 Regards Anand Mohan mob:[protected]

hi this is chandrashekhar from mysore..i bought IFB 6kgs frontloaded machine.. i was in this amc from past 6years.now they r telling that this amc system is not valid for 6kgs.what is this? they r not giving any information and they doesn't know how to talk with customers..v hav been to the service center n no of times but no response.now i need is that give me AMC provission r give me an exchange offer..

Our house is quite inner from main road. I booked a complaint on 6th march. A service person came and said wire has to be replaced and it will cost around 2000. And he never turned back but the complaint is closed. When I enquired I got a reply that it will be auto closed after 7 days. I booked this complaint under warranty 6 days to lapse. Since it is closed I have to raise another complaint which will not come under warranty. These service agencies are wantedly delayed the service and pushed out of warranty. Another person called and said after second complaint registed and told it will cost 3500. I called the first person again and asked to come for service as he said only 2000. He came on 20-mar and billed 5700 saying circuit board not working, wire to be replaced, blah blah blah... I dont know whom should I believe... also that service person is replying rude to my mother. He says " you will buy home in forest and we have to come for service once you raised the complaint?" I didnt expect such a rude behaviour . My mother is totally upset with his rude tone..and my neighbour also felt bad and told aboùt this after I returned from office... should we buy home in centre of city to get IFB service ???? I called customer care and shouted how can these service person can behave like this and cheat on the price... customer care is blindly supporting that person... worst experience...

Sir, I have lodged a complaint on15th March-2015 (complaint Number -[protected]) but till today no technician have attended the complaint.I have contacted the toll free number twice and informed them.but no action has been taken yet.kindly do the needful.

i will call u about this complaint from 4months but complaint is not resolve. number of technicians is coming and we saying number of times about problem. but problem is not solvng our mouth is paining. please solve the problem are replace the machine.we are lot of suffering from you. please send the technician who knows the work.some technicians dont no how solve the work and simply saying that outer point gone u have to buy new one or problem in your power supply so u have to buy ifb stablizer. what is this guys whatz going on.is it gud for your company. about ifb washing machine is best washing machine and very good service in the market don't lose that name with simple things.

I raised a complain (complain number:[protected] through the IFB Customer care on 13th March 2015 about my IFB washing Machine not working. I was promised by the customer care that the technician will visit my residence within 24 hours. But till now no body from IFB came. I have been calling IFB customer care almost every day and what I hear from them is promises of sending a technician within next 24 hours.

Now I feel humiliated by IFB when hearing the same promises everyday.

I have been complaining since 6 months for malfunctioning of dishwasher...utensils do not get cleaned. Only once the service man named Abhishek came and after taking the service charge, didn't even wait for the machine to get over to check, if it was functioning correctly or not...he accepted to return and check the machine next day but never came later.After taking service charge he didn't return..we asked several times for rinse aid, they didn't provide us the rinse aid... Our 1st complaint date was 24/09/14 And job no. Was 137655. After this date I asked for help from customer care IFB..we have not been provided with the rinse aid till now and machine has not been serviced till now...I also talked to Mr. Deepak Neem, incharge of the area in Jan 2015, but IFB still didn't response to my complaints and request for rinse aid..

I had placed a complaint (no.[protected] that the IF B señorita + was not functioning on March 2nd. No technician came till I made multiple calls to the call centre. The technician said that it was a shock absorber problem and disappeared. In spite of calling him multiple times and saying that it was a more serious problem ( the machine did not work at all), neither he or his manager took my calls. Finally another technician arrived on March 11 (after escalating to the bangalore service -in-charge)and said that the pump and the water inlet assembly have to be changed. We were told that it will take 3 days to get the part but no sign of any technician yet. Repeated calls to the call centre, bangalore service in charge, agency manager and mails to customer service have been futile. Surely IFB has washing machine pumps! I found out that this shoddy service is the privilege of customers with AMC. What is worse is that such a big company does not even collect feedback from customers. So no one is held accountable. They are not willing to divulge the information about the agency nor the proper channel for escalation . I am just hoping that better sense prevails in the customer care/service division and that the technician resolves my complaint ASAP.

Purchased IFB AW 60-205T Sl. No. 1 washing machine, customer code no. 10208906 dated 14.04.13 and is under warranty upto 13.04.15. The inherent problem is non-flowing of water. Formation of iron is stated to be the reason and asked me to purchase a filter. I used Videocon machine for over 8 years but had no such complaint. There are minimum 50 residents in the Apartment where I am living and all are having washing machine. None has the complaint as above. This defect is against the condition laid out in “Warranty” Certificate. Please, therefore provide a proper filter free of cost and put it in order or please replace it with a hassle free machine within the warranty period to keep upto the image of your Company.

I have microwave oven ( model no 20pg2s) from IFB.I have an AMC No. 8043 dated 26/10/2013 with IFB for the period of 2 years. I have raised a complaint on 2 march 2015. The service request number is 15033282. The service people came for checking the machine on 4 march. He did not accept that there was a complaint raised for microwave oven. I called up the local contact point then he said he will check. Next day he said someone will visit the house. Like this he toyed with my time for 2 weeks. When i called up on 18 march 2015 on customer care number[protected], i came to know that the complaint had been cancelled.The first question is how it was cancelled . He then raised another complaint number 1513919. God knows how much more time will it take.

I have senorita dx front load washing machine from IFB.I have an AMC No. 8042 dated 26/10/2013 with IFB for the period of 2 years. I have raised a complaint on 2 march 2015. The service request number is 15033299. The service people came for checking the machine on 4 march. He said that he will be coming with the required parts the next day. Since then I have made number of calls to the call center[protected], and the local contact number ( [protected] ). Every time i hear that part is coming tomorrow. This has been happening for last 2 weeks. This is the worst service experience till date

I have logged complaint since from many years for E8 error & till date it was not resolved permanent. Recently I have logged a complaint on 2nd March '15 with a ticket no 15033066 and a technician ([protected])has visited and told that it is de scaling problem even we explained him that this is long standing problem. He switched on the mechine with descalent and went off after 5 mints the mechine went into E8 mode again and immediately I called him and explained the problem but he didn't come back but the complaint was closed without our notice. I have again logged a complaint on 5th march'15 bearing no 15053031 and technician has come after 2 days named Mr. Chandu ([protected]) and told that the board has to be replaced. He will inform in the office to indent the same. I have been following up with him from next day onwards and he told me to follow up with Mr. Mahender ([protected]). I have explained my problem and requested him for his help. From next day onwards ie 07.03.2015 he never picked up my phone hence I have called from my friends mobile he has picked up and told that this complaint belongs to Mr. Seshu Reddy ([protected]) wing. Mean while the complaint was closed stating that problem was resolved. This is so pathetic that how can be a complaint can be closed without resolving ?? When I explained the same to Mr. Seshi Reddy he coolly said log a new complaint and people will attend. This is not the way to deal with customers. We are spending money on your brand because of the trust but when your service is so poor it will be a black spot to you only. Now again I have longed a complaint and have to see how may situations I have to face like this ?? New complaint no 15132696 My consumer no ID is 10008792. Request immediate permanent solution. Regards, Mahendra

IFB - Stay AWAY from it My 2 years old IFB Elena 6KG washing machine got some complaint on June 2014 and I raised a complaint for the same with IFB call centre. https://www.dropbox.com/s/dulycgdjv3ikk3h/1.png?dl=0 - Is the confirmation message screenshot I got. Complaint number[protected] Someone came from IFB one month later, around 20th of July and checked the machine and found the belt that connects the tub and motor got loosen and got it stuck in between the Tub protection cover and the outershell, which made a hole in the tub ( which is very wired since a good quality plastic is not supposed to make a such a hole, not expected from IFB ! ) ; But its covered under warranty and should be replaced under warranty. The guy wrote down the complaint, and left. Someone calls me from IFB Kochi service centre and said the Tub is ordered and will be arrived soon and I will be informed - all good so far. But after 1 month or so, I called IFB Kochi and asked the status, and they said the tub is not yet arrived, it will be in few day and we will call you. At this same time, we have an urgency at my parents home and we went to stay with them for around 4 months and all the time I have NOT received any calls from IFB. And I forget about the things since we were not at my home and we never had to use the washing machine. We came back on November 2014 to my home and then only we thought about the same, I called the IFB Kochi customer care and they said, AS USUAL, in two days SIR, it will be fixed. Days went by, months went by .. I used to call them atleast once in every two weeks and all they say is the part, TUB, is not reached yet. We will call you up. All these time, we were taking all our weeks cloth to my parents home to get it washed. I am fed up. And as a final option I called IFB call centre and for my surprise the person was saying, the complaint number 11521984 is closed ! WTH ! I asked him who asked to close the complaint number and he said, the Kochi IFB service centre closed it ! And he told me, he will open a new ticket and I agreed to it, which seems like a mistake I did since I could have sued these bloody IFB people for not fixing a complaint which is 6 months old! Anyway, the complaint is opened and I got the confirmation in my mobile which is there in the screenshot on the link about and the number is[protected] haha, I didn;t looked anywhere to write it down, its in my memory ...because I made around 25+calls asking about its status ) So, they ( Kochi team ) called me and said the usual stuff, two days sir .. you will get the machine repaired. After a week I called them again and I put some show on the phone + I mailed IFB customer care and I don;t who played .. one technician came .. atlast.. BUT with the WRONG PART !! Can you believe it .. ! He came with a DRUM to fix the TUB! I have been fooled once again and I am pretty sure they played this bloody drama. I called most of the IFB kerala big shots, escalations on call centre, mailed all these stuff to IFB and still nothing. At one point some "Treza Faria " replied... thats it! The machine is still there with its broken TUB, even after 9 months !!! 9 months !!! Can you think of this ? Its from the industry leader ( are they ? ) Screenshots of the mail communication: https://www.dropbox.com/s/wcy8nrpyp5mqlsh/2.png?dl=0 https://www.dropbox.com/s/255t1ngmegj6hby/3.png?dl=0 https://www.dropbox.com/s/28x2j28e0opahjm/4.png?dl=0 I just called them today again and they are saying, by wednesday all will be fixed for sure !! HAHAHA.. I am not a fool ! I am thinking about taking the matter to the consumer court. Can someone guide me how to do this ? Please mail me at [protected]@outlook.com; anyhelp will be appreciated. And thinking about load that piece of crap to some carriage van and display it infront of the IFB flagship store with a heck load flex boards and writings about the story. Anyone else interested ? Please shoot a mail to [protected]@outlook.com 9 months !! and still counting ! And the funny thing is, my parents whirlpool WM got a complaint last week, I raised a complaint and today they came and fixed it !!! Eye opener people, eye opener!