IFB Industries Complaints & Reviews

I purchased IFB Washing Machine Elena SX 6 KG 800 RPM on 16.04.2012 with a 4 year Warranty. My customer ID is 3362590. But since the day of purchase every years its drier is giving problem. Every year I have to get it repaired from IFB. I don't understand why don't they replace this machine if its drier can not be repaired fully. Every year I have to take this exercise. since it is under guarantee till 2016, they company is not charging, but definitely the problem is continued and after 2016 they will start charging. This year also I register my complaint on 18.03.2015. My ticket no. is 15142312. After two days one of their engineer came and informed that its shocker and motor is not working. They needs to change both the parts. After 8-9 days their engineers came and replace the shocker of the machine and said that they bought motor of another model and will bring motor of this model and replace the same. Five days have passed no one has turned up. Since for the last 4 years I am facing the problems I want the following: 1. Either company should give me another piece of this model in place of the present one or repair my machine properly so that every year I should not face problem. 2. I informed them that my bill for this purchase is not traceable only one guarantee card is with me but that too is not having full details on that. I requested their customer care number of times to provide my bill details and machines details. But they are not providing that also. Kindly get my bill details of this model also.

Purchased Microwave Oven and requested installation on Saturday i.e 28/03/15 and appointment scheduled for Monday 30/03/2015 But as today no one came for installation. Its initial phase when I purchased your product and facing problem in even installation than its "?" for your service.
At least installation service should be provided at committed date otherwise I have doubt of achieving your Mission and vision at least for that focus on your service.


Regards:-
Ramesh Sadani
[protected]

sir, i bought a microwave model no 23bc20 on 28.3.2015 from next showroom jodhpur rajasthan. a ticket no 15213196 given me by company. a tachniquestion phone call came on 12:15 PM on 30.3.2015 but he has not reached till 4:00 PM on 30.3.2015. is it correct service by your techniqestion . pls reply [protected]@gmail.com [protected]

Rubber packing inside front door of Machine is sagging/loose & clothes get stuck during washing. Complaint No[protected] lodged with Service Centre No- [protected] on 22 Jan 15.Some one came on 23 Jan 15 (evening), saw it & went back. On telephonic request to local Rep (who came on 23 Jan) I was told that the required rubber is not in stock & has been demanded.It has been nine (9) days now & no one has resolved the complaint. Local Reps are not attending on phone even. Machine 7 Kg direct-drive is within warranty vide ID-3395872. Please expedite all concerned & resolve the issue.This attitude on complaint gives a very negative reputation to the company. Partap Singh Ludhiana

Today after getting the following address from IFB company website: IFB POINT Chandigarh10:00 AM-8:00 PM SCO-2431, Sector 22C, Chandigarh Tel: [protected]Tel:[protected], i called at [protected] where one Mr. Vishal, Branch Head Chandigarh took the call. I told him that we plan to buy new IFB washing machine model Senator Aqua SX-8 kg as our old washing machine has gone out of order. He asked about the type of our old machine. I told him that it was Videocon Fully automatic top loading. Hearing this he informed that in exchange of this he will provide Senator Aqua SX-8 kg for Rs. 34799/- . He informed that the Chandigarh Store is closed, today being sunday but the Panchkula store is open, but offered to provide the machine at our residence against cash payment today only and asked to sms him our home address, which we did. When the machine arrived around 2 pm the delivery boy presented the cash memo/bill, copy of which is attached herewith. we made him the payment as promised. He then asked us to get two laboures to transport the machine from his tempo to of flat on first floor, which was in fact the company's job as we were made to understand that machine shall be installed at the quoted price. There is no mentions of transportation/carriage charges in the bill. But we got two persons and did the companies job. There after the delivery boy told us that it shall be installed tomorrow and asked for another Rs. 300/- as his carriage charges. This annoyed us- because either the company (Mr. Vishal ) should have made clear at time of taking order that carriage/transportation to place of installation shall be charged extra and installation shall be done the next day OR should not have informed about all these after we made payment for the billed amount. On contacting Mr. Vishal, he could not satisfy us and told that We were lying about all this . THIS IS AN INSULT TO COSTOMER. WE DID NOT FORCE HIM TO DELIVER THE PRODUCT. More over he should have put all this in writing in the bill. Not installing machine today itself has resulted in not able to use it inspite of paying the price of the product. Hence it is requested that action is taken against Mr. Vishal, Branch Manager, IFB, Chandigarh /IFB Company so that he behave properly with the customers in future and tender apology for his misconduct.

Dear sir my name is sameer my mob. no. is [protected] . I had parches split AC in Dec. 2014, company engineer is reach in my home for installation of ac and install . Then he take installation charges. But not open gas. Now i had start yesterday, ac is not cooling, then i had complain the costumer care . He told me, why you not chekd that time . Company is started warranty that day but we can t use it. Dealer told talk to costumer care what we will do ??????????

Our complaint number is 15185785. We have registered a complaint on IFB washing m/c as not working on 24, March 2015. After that called help line number several times and each time they gave some wrong numbers to contact. No help from IFB in spite of repeated calls.

This is swaraj gopalapuram, Mobile : [protected] I was given complaint on[protected]. ( my ticket num is[protected] Till today my machines is not working i was given feed back so many times but they people could not salve my problem. I didn't understand why we using this product due to this problem is take this much of time to salve this?... The most worst service giving by ifb

Dear Sir, I purchased An IFB Split Ac IFBSAC IACS18AK13TC from M/s. Renu And Company, Jagat farm, G. Noida-201306(UP)today (27/03/2015). The dealer didn't register with IFB for free installation and instead informed me that IFB company has stopped giving Free Installation services and sent some Rookie mechanics to do the task who after 4 hours of struggle not only caused damage to my wall(pics attached) but also failed to install either outdoor or indoor unit. This is my fourth AC from IFB and I am a very satisfied customer of your products.Infact my 3 other ACs and Washing Machine and Microwave are from IFB only . You can verify it from my mobile no.([protected]) registered with you. I am highly disappointed by this episode and request You to take strictest possible against this dealer. Its because of such people that your products inspite of being best are not in demand Hoping for suitable remedial measures and strict punitive action against such dealers Thanks Dr. ANIL KUMAR SHARMA Consultant, Apollo Hospital New Delhi Ph:[protected] E.Mail:[protected]@gmail.com

I had booked complaint for microwave, complaint no.[protected] around 10th January. The next day mecHanic came and told that the coil had to be replaced but never turned up. On enquiry I was told that the complaint is closed. Again I had booked complaint around 2nd week of February and the complaint no. Is [protected]. The next day somebody came and changed the coil and while testing the transformer had burnt. The mechanic told that he will come back the next day and change it. Till date nobody turned up. When contacted Mr. Anand on tel no.[protected] two days back I was told to book a complaint again. I could not understand the logic behind this. The oven is unserviceable for more than three months. Kindly make the oven serviceable or take it back and pay me the cost of the oven. I am really fed up with your products and service.

I purchased IFB dishwasher on 20/03/2015 but till today no demonstration given by your representative.He told us that detergent not available in Nagpur.As he has not given us demo warranty card is not signed up by your representative and so we are not able to use that machine.

* pathetic service *hello, my Customer id is 699920. I have been using ifb senorita plus since last 10 years. I have registered a complaint 3 weeks before (Complaint Number:[protected]. This was assigned to vijayalakshmi service and to a Technician called nandakumar. He visited and he advised to take amc. He Fixed in a minute and said "all done. It will run". He left immediately And made me to sign the papers. I took amc too. Right after he left, my Washing machine stopped working. When i called him back, he said he will Come and address it in evening. This conversation went for 1 week. He Came, changed the part and went. Finally, the ticket got closed without Addressing the complaint. I opened another complaint[protected] to Address it. This got assigned to same service centre (Vijayalakshmi Enterprises). Unfortunately, i have shifted my home to different place With in bangalore. Now the ticket is in pending state and no body comes To fix my washing machine. Is this a professional way to do it? I'm Totally frustrated with viajayalakshmi enterprises in particular Nandakumar. He doesn't know how to fix and he is Claiming himself a technician and he never responds to the call.

i have purchase a washing machine 3 months earlier from your company.i want stablizer for washing machine due to the problem of high voltage, the machine cannot operate from three months. i have made many calls to customer care but didn't get response and now i am very dissapointed from service of your company, now i think i made a huge mistake by purchasing your product. now i request your company to provide stablizer for washing machine.please give attention to my problem and clear my all quaries as early as possible. THANK YOU ID:10956333 mobile:[protected] adress:M.R-10, road, chd-25, sukhliaindore (madhya pradesh)

My ifb microwave oven (Model no.25sc2) is under amc of ifb industries ltd. Details — (Bookno.2289, serialno.22890, job no.42617. Amc period 20/1/15 to19/1/16. When the oven door is opened the glass plate keeps on rotating. Even after recurrent follwups, complaints the problem is not solved by ifb's service team here in faridabad. Its causing a lot of agony and inconvenience.

i had purchased a IFB microwave oven in December 2013 at Mumbai and shifted to Faridabad Haryana in August 14.the oven was working satisfactorily till last week. It developed some defect last week and the complaint for defect rectification was made to the IFB toll free number. Subsequently the technician arrived and showed us the damage, probably by rats. Few wires were cut, the fan belt is also damaged and magnetron has been reported defective. The machine's is not under warranty, though i have asked for 2 yrs additional AMC. May i request you to let me know whether i would be entitled for warranty on magnetron (i believe it has 3 yrs warranty period). Apparently, there aint any approach route for rats, but then there surely is a sign of rats ingress. May be you would like to design the oven with some rat guards...May i also reply for an early reply. Thanking in anticipation.

Permanenet customer code 10504724
model 30SC3

I Yatin Sood, Mb.No: [protected], use IFB's Elena Steam fully automatic washing machine. Recently its power supply part needed to be replaced and your representative had visited my place and had assured me that the required part will be delivered within one week of his visit. And now it has been more than two weeks neither I have received it nor I have got any information regarding its status of delivery. I am seriously disappointed with the services and I feel its pathetically poor. Client is totally unaware with the services and at times it becomes so difficult to get to your service stations. IFB being such a big international brand should hold some credibility towards its clients.I hope to hear from your side as soon as possible. My complaint no is 15113685

I had purchesed a machine three years back from ur company, for november the maching was leaking .i give the comlaint to customer care but the engineer could not solve the problem of ifb machine... I am sick and tired of going on calling and complaining with nothing being done so to say, so I am sending you this mail and if you do not contact me soon i will be forced to register a complaint with the Consumer Court so i request to you to solve my problem as soon as possible.. Thank You... my contact no [protected]

i bh k devi. id no 10955551 latest complaint no 15141475.. amc is there. no body is responding from your side from last one month. ifb vizag people hari, sandep, bharat..all are every time told me..just we will call back within 5 mnts and swithcd off theri mobiles. service center peoples are telling only one this..we will exclating this issue. nothing will happen. what i have to do..throwing the maschine into bay of bengal and go for a new one..other than ifb? pl. answer me atleast

Dear Sir I am very much disappointed with the after sale service IFB is providing. I am having an IFB microwave model: 25SC2. One year back I had to change some defective part of microwave oven. Now my microwave is again under repair. It's been almost one year since it's not working. The plastic knob in the center of the compartment which rotates the plate melted away. So the dealer had to replace the plastic part...but till date the part is not available. Now recently they asked me to replace the motor to the new model so that the suitable plastic knob will be available. I have to pay for both motor and the plastic part. (cost of plastic part is only 50rs and motor 1500rs) So far there is no response from the dealer. Is this the way IFB should treat its customer. I have been using IFB home appliances from last 15 years. This is my first bad experience with IFB. Now I am going to file complaint in consumer court against IFB. Dealer:QRS Retail Ltd. Invoice No:[protected] Invoice date: 29/06/2008 customer code:0003941 Regards Anand Mohan mob:[protected]

hi this is chandrashekhar from mysore..i bought IFB 6kgs frontloaded machine.. i was in this amc from past 6years.now they r telling that this amc system is not valid for 6kgs.what is this? they r not giving any information and they doesn't know how to talk with customers..v hav been to the service center n no of times but no response.now i need is that give me AMC provission r give me an exchange offer..