IFB Industries Complaints & Reviews

IFB - Stay AWAY from it My 2 years old IFB Elena 6KG washing machine got some complaint on June 2014 and I raised a complaint for the same with IFB call centre. https://www.dropbox.com/s/dulycgdjv3ikk3h/1.png?dl=0 - Is the confirmation message screenshot I got. Complaint number[protected] Someone came from IFB one month later, around 20th of July and checked the machine and found the belt that connects the tub and motor got loosen and got it stuck in between the Tub protection cover and the outershell, which made a hole in the tub ( which is very wired since a good quality plastic is not supposed to make a such a hole, not expected from IFB ! ) ; But its covered under warranty and should be replaced under warranty. The guy wrote down the complaint, and left. Someone calls me from IFB Kochi service centre and said the Tub is ordered and will be arrived soon and I will be informed - all good so far. But after 1 month or so, I called IFB Kochi and asked the status, and they said the tub is not yet arrived, it will be in few day and we will call you. At this same time, we have an urgency at my parents home and we went to stay with them for around 4 months and all the time I have NOT received any calls from IFB. And I forget about the things since we were not at my home and we never had to use the washing machine. We came back on November 2014 to my home and then only we thought about the same, I called the IFB Kochi customer care and they said, AS USUAL, in two days SIR, it will be fixed. Days went by, months went by .. I used to call them atleast once in every two weeks and all they say is the part, TUB, is not reached yet. We will call you up. All these time, we were taking all our weeks cloth to my parents home to get it washed. I am fed up. And as a final option I called IFB call centre and for my surprise the person was saying, the complaint number 11521984 is closed ! WTH ! I asked him who asked to close the complaint number and he said, the Kochi IFB service centre closed it ! And he told me, he will open a new ticket and I agreed to it, which seems like a mistake I did since I could have sued these bloody IFB people for not fixing a complaint which is 6 months old! Anyway, the complaint is opened and I got the confirmation in my mobile which is there in the screenshot on the link about and the number is[protected] haha, I didn;t looked anywhere to write it down, its in my memory ...because I made around 25+calls asking about its status ) So, they ( Kochi team ) called me and said the usual stuff, two days sir .. you will get the machine repaired. After a week I called them again and I put some show on the phone + I mailed IFB customer care and I don;t who played .. one technician came .. atlast.. BUT with the WRONG PART !! Can you believe it .. ! He came with a DRUM to fix the TUB! I have been fooled once again and I am pretty sure they played this bloody drama. I called most of the IFB kerala big shots, escalations on call centre, mailed all these stuff to IFB and still nothing. At one point some "Treza Faria " replied... thats it! The machine is still there with its broken TUB, even after 9 months !!! 9 months !!! Can you think of this ? Its from the industry leader ( are they ? ) Screenshots of the mail communication: https://www.dropbox.com/s/wcy8nrpyp5mqlsh/2.png?dl=0 https://www.dropbox.com/s/255t1ngmegj6hby/3.png?dl=0 https://www.dropbox.com/s/28x2j28e0opahjm/4.png?dl=0 I just called them today again and they are saying, by wednesday all will be fixed for sure !! HAHAHA.. I am not a fool ! I am thinking about taking the matter to the consumer court. Can someone guide me how to do this ? Please mail me at [protected]@outlook.com; anyhelp will be appreciated. And thinking about load that piece of crap to some carriage van and display it infront of the IFB flagship store with a heck load flex boards and writings about the story. Anyone else interested ? Please shoot a mail to [protected]@outlook.com 9 months !! and still counting ! And the funny thing is, my parents whirlpool WM got a complaint last week, I raised a complaint and today they came and fixed it !!! Eye opener people, eye opener!

I have registered a complaint on 6/3/15 having complaint no.[protected] regarding my washing machine of ifb. It was attended on 7/3/15 and it was discovered that its drum is faulty and it is having rust. Which being a stainless steel drum should not have a problem like
That. I am having so much of problem that all my clothes are getting stains of
Rust and getting spoiled.

Now there has been no response to my complaint since 7/3/15.
I was told that my drum will be replaced. After no response finally i talked to
Customer care head and he assured that it will be replaced by tuesday 17.3.15. But today when there was no replacement i called customer care again i found that my complaint has been cancelled without even being attended. Now i don’t know what to do with this complaint and do not force me to take matter to customer court and to media for
Being harassed so much. Who is going to pay for our spoiled clothes.

Please look into this matter as soon as possible.

Kangshi

sir, I live in No.9, Raja Rajeswari St., Thamizthai nagar, Mudaliarpet, Puducherry -4(cell [protected]). on saturday, i received a call. The call states that " calling from IFB, can we come for servicing of your IFB machine". I told OK come. Then a man came and he just cleaned the machine and went. Yesterday(monday), the machine was not working. I booked a complaint for redressal Then only, I came to know that the person who came was not IFB authorised person. Even then I asked the IFB authority in Puducherry to attend to the repair. But the IFB authority in Puducherry is not sending engineer to attend the complaint. I am again and again requesing butin vain. Kindly help to send service personnel to my address to rectify the defect. my machine has a warranty up to 2017 and purchased in IFB shop at Chetty Street, Puducherry.

I have been calling for annual servicing for my a/c for last 2 weeks. For the 1st complaint raised no tech came but I got a sms saying the complaint was closed. ID[protected]nd complaint no. 15114204 was given the no of local tech who doesnt pick up (Nirmala[protected] Please escalate this complaint no. and note my disappointment with IFB customer care.

On calling for a complaint regarding water leakage, the service guy forced to install water filter even with out checking the issue. Due to the torture we installed the water filter but wash quality went down after fitting it. Hardly clothes were cleaned. Later on calling to check the issue, the sales guy is not willing to attend or giving any proper answers for the complaint but again forcing to buy drum powder. This has been the worst ever service by any company seen till date where they just force to buy additional products.

Dear Global Service, I bought one unit of microwave model no 25PG3B, on date 25rd Feb. 2015 from retailer HARIOM located at Rohini sector 3. demonstration has been done next day except my few queries and didn't solve by IFB Engineer, still looking for it. For Your Information, This is my first IFB brand home appliance after convinced by sales man at HARIOM Retailer. Secondly I didn't get any user manual within the microwave box, IFB Engineer said that sometimes it didn't come, sound very strange like brand IFB is not supposed to do this silly errors. That IFB Engineer promised that he will bring user manual just after festival HOLI, but it all disappeared. For me customer service more important then to sale of brand, which reflects future sale as well. when we request at retailer HARIOM to give us seal pack box, they gave me many excuses i.e. not having seal pack, it is in godown, later on it is not available in godown too and it will take several hours and delay in delivery etc. Looks like normal practice to sale brand devices and after sales is flying somewhere in clouds, when shower nobody knows. So far microwave is functioning fine. but not fulfilling promises make me very disappoint and want to resolve it urgently. You are being requested to take up the matter into action and provide me the support. Microwave Model No - 25PG3B Date of Purchase - 25 FEB 2015 Retailer - HARIOM RETAIL PVT. LTD.

Hi My self arshad mohammad, i have bought new air conditioner 1.5 ton 3 star on saturday dated 14/03/2015 iam very disappointed after looking at the damage in the out door unit. It appears very clearly as its a manufacturing defect because the black colour netted which protects against the physical damage was goods not effected at all the but the condenser fins was with having major dents wich was not observed because the technician came to install a/c (Iacs18ak3tc copper) @ around 7.00 pm. On saturday. More over the executive in the show room very clearly told that it has a feature of 4 way air flow which actually doesnt has and iam worried after looking lot of compliants from various customers where the servises are not upto the mark. If a give you all the torn currency will you guys accepts it no right in the same way i request you to look in this case and i want to be replaced my out door unit with the new one (Sealed piece) as told by your which has (Cent % copper) executive while i purchased with the new one (Sealed piece) other wise i dont want. I actually taught of getting a picture to as iam in the office mobie is not allowed *because false promise regarding features such as 4 way air flow which actually it doesnt has *manufacturing defects in out door unit Your truly Arshad mohammad D/no: 9-7-180/2 Sairam nagar Newgajuwaka Visakhapatnam 530026 Andhra pradesh

When I turn on the my machine I'm not able listen water filling sound instead of that its giving different kind of sound. I have placed this complaint three times till now, even technicians came to my home but they cannot sort this problem out permanently.So kindly help me out. With Regards, Ch.Govinda Reddy. +91-[protected]

My ID is 4041739. I registered a complaint on 9th march regarding leakage of water due to damage of pipe at the bottom of drum. Complaint No.[protected]. Since nobody turned up, on 13 March I reported the matter again to their toll free No. They gave me the service center No. and told to contact directly. Meanwhile they will also instruct them. I tried to contact in that No. but nobody is picking up the call. On 14th March i again contacted in toll free no., and they are having the same answer. The complaint which is to be attended in 24hrs is not attended post a week.

Dear IFB Team, My permanent ID is 10015191, I have lodged a complaint with number:15060280 on 7th March 2015, the customer care team told me that with in 24hrs nearest service center team will reach to us and fix the problem, i waited for 2days but none of service center team has contacted me.Finally i called to them 4times and asked about my compliant, then they are simply replying tomorrow, but until they didnt Came to fix the problem, finally feed up to calling them, so please let me know what kind of customer service is this by IFB,

I have bought AMC for IFB washing machine, the details of which is mentioned below, Customer Name :: Akhtar Ghaus Zaman My Mobile ::[protected] Customer ID :: 1405188 AMC No :: 13955 ICR No :: 21202 Date of AMC :: 05-Dec-2014 IFB Equipment :: Digital 5 Kg The problem is, when the washing machine is drying the cloth, it vibrates violently, and gets displaced from it’s position, so i can’t use the washing machine anymore, for almost 2 weeks now. I did call to the customer care, and they asked to contact Mr.Ravi at [protected], he asked to contact Mr.Rahul at [protected], but what i get in return from all of them is just false promises, confirming issue will be resolved in a day or two, but nothing happens.

I HAVE 12 YEARS OLD CUSTOMER OF IFB BUT SERVICES OF IFB FROM 12 YEARS VERY VERY WORST MY COMPLAINT NUMBER IS 15078818 & COMPLAINT WAS LODGGED IN 9-3-15 BUT THE COMPLAINT WAS NOT COMPLETE AFTER 4 DAYS THE SERVICE ENGINEER WHICH IS VISTED FOR THAT COMPLAINT SAID THAT YOUR MACHINE ATD JOINTER WAS BREAK & ALSO SEE THAT THE PART WAS MADE BY PLASTIC HE SAY THAT I WILL BE SOLVED THE PROBLEM AT[protected] ON WEDNESDAY HE WAS COMING WITH THE PART BUT NOT FITTED THE PART BECAUSE ATD JOINTER CLAMP WILL NOT BE AVAILABLE BECAUSE HE SAY THAT PART WAS MADE OF PLASTIC & ALSO SAY THAT IF I WILL NOTE TO THE SERVICE CENTER THEN THE PART WAS AVAILABLE AFTER 3-4 DAYS ALSO SAY IF I WILL MANAGE THE PART IT WILL AVAILABLE TOMMORROW MORNING SO I KNOW FROM YOUR COMPANY SIDE THAT IF THE SERVICE CENTER AVAILABLE THE PART IT TAKE MORE TIME THAN YOUR SERVICE ENGINEERS & ALSO FRANCHISE OWNER SAID SAME THING THAT WAS SAYING BY THE ENGINEER SO WHICH TYPE OF SERVICES WILL BE PROVIDED BY THE SERVICE CENTER & ALSO HOW MUCH TIME WILL BE TAKEN BY THE SERVICE CENTER TO COMPLETE THE SERVICE AGAINST MY COMPLAINT TO SOLVE IT. DETAILS ARE GIVEN AS FOLLOWS:- COMPLAINT NUMBER[protected] COMPLAINT DATE[protected] NAME - ARCHANA GUPTA MOBILE NUMBER - [protected], [protected]

Ticket 14992645 We had placed a call with IFB on feb 28, 2015 for uninstallation of the washing machine and re-installation at new premises. A ticket no.[protected] was generated. the technician came on March 05 and un installed the machine and collected the entire charges for uninstallation and reinstallation. when asked to come and fix it on sat March 07 he refused saying he was on HOLI leave. since then its been 6 days no one has visited us to re-install the machine. we have been calling up everyday at IFB customer care and a new ticket no.15076477 has been generated on March 09, 2015. We had been given the no, of some local IFB Franchise headed by Ms. Nema ([protected]) who has not attended to our concern till date, i have now been made to understand by the customer service executive at IFB that we have to keep calling IFB to find out the status, since they do not have outgoing facility. so we are expected to set reminders every hour to call up IFB to oblige us amidst our busyness and it is pertinent to mention here that when they want to sell their products or gain feedback after their visit, IFB customer care people always have outgoing facility. I am appalled at such service of a reputed brand co. like IFB.

Sir/Madam, This is to inform that the 2(two) numbers of IFB free service for my 1.5 Ton AC is still pending and which will expire on May, 2015 but on first servicing in this month i.e. March, 2015 I have requested IFB to change the foam cover for insulating pipe for which IFB asking extra service charge then where is the Free service stands. I am ready to pay the cost of the material but it is still under Free service then why I have to pay Service charge. Please take care of my grievance to settle the issue. from BIJIT DUTTA (customer) [protected]

Drum in my IFB Senator stopped rotating and I booked a complaint on 3rd March with ticket number:[protected] The technician came on next day and informed me that the ECU board is to be replaced. I bought this 4-5 years ago and why such a quality issue occurs in this short time? So far no communication has happened from the service people and customer care is asking me to contact local service centre and call the manager here at Trivandrum. They are asking me to escalate further. I would like to know whether an end user is supposed to do it? It is more than a week I am calling customer care, local service people, regional service people and so forth on a daily basis. Very pathetic, none had any idea on when will I receive the part! Ticket No: [protected] Customer Id: 2222999 Address: A-804 OCEANUS SERENITY, KULATHUR PO, TRIVANDRUM 695583 Best Regards, Arun Govind [protected]

Vijaya Ganapathi <[protected]@gmail.com> Mar 2 (10 days ago) to royalenterpris. Dear Ms. Saranya / Mr.Justin As confirmed by you the moto would be changed free of cost on or before 10am on 04th Mar'15. pls confirm by return mail. Your contact nos[protected] / [protected] Vijaya Ganapathi <[protected]@gmail.com> Mar 2 (10 days ago) to hiran, Janani Washing machine repair detsils, shre with mom Pandian E Mar 2 (10 days ago) to me Dear Sir, Surely we replace the motor on 04.03.15, Regards, N.Saranya. Royal Enterprises. Vijaya Ganapathi <[protected]@gmail.com> Mar 2 (10 days ago) to Pandian thanks for your confirmation, pls dont delay any further Vijaya Ganapathi <[protected]@gmail.com> Mar 3 (9 days ago) to Pandian Dear Madam / Sir, Request you to attend the motor replacement today as we will be out of home tomorrow. any time is ok with us, even late evening. pls call up my home at 26180716 & you can confirm the timing to my wife gayathri, in case land line is not answered you can call up mob no. [protected]. any problem you can reach me at [protected] or [protected]. pls attend today as we have piled up dresses for washing. hope you understand our situation & help pls confirm by return mail regards Vijay Pandian E Dear Mr. Pandian /Ms. Saranya I think there is no professionlism in your service inspite of repeated commitments & promises. iam planning to take this to consumer court. pls give your offcial reply before 12 noon or else iam foreced to take any action for which you will be soley responsiab le. Send

Dear IFB team,
I'm using IFB front loaded elite model washing Machine.
The same is under AMC . Have made the latest complaint on Jan 25th 2015, My complaint id no.is [protected]. The representative attended the problem and replaced with other reconditioned old valve.They informed that new valve is not available with us and it is out of stock and the same will be arranged in a week time.This is not resolved till such time.
Now the clothes are become dirt after washing.Some time spin function and draining water is not working.
Please take necessary actions to resolve this immediately.

Looking for your prompt response...

I'm using ifb washing machine model senorita plus. The same under amc. Have made the complaint on feb 13 2015, they took almost two week to find out the problem itself. They informed that wire kit is the problem and it is out of stock and the same will be arranged in a day or two. Suddenly the service called and informed wire kit not cover amc and charges to paid for the same. I said ok and agreed for payment, even then after several follow up with mr. Prasad of the manager of ambattur service centre he had promised that will rectified in shortly w/o confirming date. Then i spoken to his senior mr. Praveen of ifb vadapalani, he had confirmed that by first week of march problem will be solved, finally understand the wire kit arrived vadapalani office on 9th march 2015 and service man will be attend shortly. But till now (11.03.15) telling excuse to attend the problem. This shows the inefficiency of the service

I have an IFB Ergo washing machine. I have complained in customer care three weeks before.
They came and said that a certain part is need to be replaced and they would come back.But since then no body came for the replacement us in spite of the parts being available.They keep giving dates but never come.
My phone number - [protected]
customer code[protected]
ADDRESS- 2/1, M.M.FEEDER ROAD, BELGHARIA, KOLKATA-700056

I have lodged a complaint with number:15068039 on 7th march 2015, but noone has contacted me till date. My clothes are stuck in the machine for 4 days and they will get damaged. This is highly unprofessional from ifb. I will look for other option sin future. Name: neera jain Phone : [protected]