IFB Industries Complaints & Reviews

I am srinivasan my ID 1779098 mbl no [protected] 4 years back I purchased IFB washing Machine from CSD last 2 months machine was problem whenever put the clothes into the drum after one rotation machine was struck representative come and check they told u change the filter, one time change the board but everything I changed still that problem not corrected. Last 27th Feb I complained to customer care still nobody comes from service center. Pl. Kindly takes necessary action and solves my problem.

Dear sir Jai ganesh We have lodge complaint for washing m/c on 5 feb 2015 in the name Xitij dwivedi by mobile no [protected] and service mechanic attend service and told pump shall be replaced & come tomorrow for pump replace and hadn't come then we call customer care then come to know my complaint is in cancellation again we have booked complaint and your executive provide mobile no [protected] and couldn't talk 3-4 days after regularly calling he pick up the mobile and told service area transfer to another service provider. We call them but more than fifteen days no one attend complaint. Our problem not resolve in more than one month. Please see in matter. Thanks Xitij dwivedi [protected] [protected] [protected] 156, sainik nagar Raebareli road, Lucknow Xitij DwivediSent from Samsung Mobile

We have submitted a complaint regarding our wishing machine on 26th Feb, complaint number : 14932661. IFB representative visited and identified some parts have to be replaced and since washing machine is in warranty they are ignoring the service request repeatedly and since then no actions from IFB representative. There has been no proper response from customer care and IFB representative. Customer care only tells that they will escalate issue and you will get service with-in next 48 hrs.. and provide number of some shameless IFB representatives in Bangalore. This representative called Ifran ( Mob : [protected] ) and his so called Area sales manager Prasad ( Mob : [protected] ) always tell that they are on the way but never turnsup. this is repeatedly happening from 8 - 9 days. I am really going through this terrible experience with IFB and would never recommend or bye any IFB products in future. I want to know how and to whom I can take up this matter so that it can be addressed.

hiii, im Dr ankur gupta, icalled customer care on thursday regarding complaint of washing machine.they didnt listened my complant properly, neither asked adress nor compaint.they asked only my name and said we will send person.but no reply has come so far.plz listen my complaint as easly as possible.

I bought Elite VX washing machine in Apr 2013. This is the fourth time the machine has gone unserviceable. This time it has developed rumbling sound from its drum. Same was reported to the customer care, technician visited however he didn't have required spares and has returned with a promise to return soon with the spares. Last time PCB board developed some problem and was replaced in 38 days. This time i am hoping for better results. My ticket no is 14987100. Request intervention expedient action.

I am Dr Savita Gupta and an unfortunate owner of IFB machine. I live in Rohini, New Delhi. I had been complaining about my machine for past 3 days. Some Sai IFB service center of Rajouri Garden was supposed to fix it. but Megha's attitude and executive Mr Anil had an attrociuous attitude. He visited my house without informing me and told me that is not his fault if the house is locked. when asked that he should have called me he said that his phone is out of order. and then puts his phone down abruptly. similar cold response from Megha. I guess i would never ever ask someone to buy IFB. beware of these cheaters roaming around in open.

IFB Washing Machine is Pending Service In spite of 38 Days of Logging a Request. The Bangalore Service centre and IFB Customer Care has been making my wait and wait and wait on the below for the last onehalf month without remediation. It has been paid to harassed experience with IFB. IFB has been such a bad experience. Complaint Logged on 1st of Feb 2015. Identified for Mother board replacement on 2nd Feb 2015. Since then No action.

U an Narotam Thakur from HP disttic mandi teh sunder nagar village BHOUN po. Kalahod sir, I have call KULDEEP IFB of mandi HP and he make up foolish that he say I am coming but he never come sir I request you to contact KULDEEP IFB Mandi and please do some efforts so that he can come today positively other wise I have to go in consumer court Sir please inform me by call my HP no is -[protected]

I purchased IFB Washing Machine Model No. AW608061 (Fully Automatic top load) In Faridabad IN 2010 and we have regularly got our Yearly AMC done for this. But everytime there is some fault in the machine, despite of our repeated calls to the customer care, no one comes to visit us in time and even if they come, they never solve the complaint. It seems that they are not able to rectify the fault in washing machine and never gives us any satisfactory response. We are very much mentally harassed and frustrated that despite of getting AMC done, IFB people never solves our problems . the staff who visits us are neither qualified nor trained and hence just do a formality of visitng us and check the machine but they never solve the problem. AS a result we are not able to use the washing machine. We are kind of fooled by IFB officials of giving us good service when in reality there is no service and no solution. In JANUARY 2015, THE WASHING MACHINE WAS SENT TO SERVICE STATION FOR A WEEK but then it just worked for 2 days and again the problem occured again. We have raised this matter to the local IFB service department manager on phone also of IFB but again they have no EARS to our problem. it is requested that please solve this agony of ours as since 2 years we are facing this problem and we are helpless.

Where can I find the spare parts of the washing machine near by our city i.e., Nellore (524001) . Actually we did not use it for 2 months after suddenly when we turn on the switch of the washing machine suddenly the plastic rim which present in the washing machine has broken. My washing is front load type washing machine. Actually I don't the model no. And it is 5.5kg washing machine So please tell me where I can buy spare parts Further issues u can mail me : [protected]@gmail.com

I have filed a complaint around early February there has been no response yet. I keep on calling customer care and service center. But, nobody showed up. When I filed the complaint, my washing machine was under warranty. But, now, it is out of warranty. My complaint number is : 14828454 Everytime we call them, they say we come today or tomorrow and never show up. I am seriously fed up calling them again and again. I have decided not to recommend IFB to my friends and also not to get IFB when I plan to buy a new one. Seriously, Does IFB thinks they can maintain the customers with this kind of service?

Dear Concern, I have a Microwave of IFB – their service is pathetic. IFB Model – Microwave (MW 30SC3) Issue - When we operate the system after few seconds my main switch gets tripped. 1st time I called IFB care on ([protected]) in the month of January & I have not receive any complaint number. Service engineer had come and unable to resolve the issue remain the unit unscrewed. 2nd time I logged complaint on 16th Feb Ticket no – 14929969.Engineer did something remain ok for a day 3rd time I logged complaint on 27th Feb Ticket no – 14988209 Still awaiting for engineer to come and resolve the same. Kindly suggest what will I do???

My Owen has been out of order for nearly a month now.I registered a complaint over phone to ur customer care no .In reply to the same i got a ticket no-[protected] on 21st February.Two days after a person from the local service centre phoned me .It was a working day.Since me and my wife are both employed i told him to come either before 10 am or after 3.30 pm.He objected it.So last Friday I took half day leave and informed the person in- charge of the local service centre to send a man that time .He assured me to do accordingly.But unfortuneately no one turned up.So next day(Feb 28) i took a full day leave and again informed the service center to send a person any way on that day.He again promised me to do it at any cost.I also called ur customer care no-[protected].and told everything happened.They also assured me to take up the matter immediately and gave me also a phone no of complaint redressal cell in Kerala.Though i tried repeatedly to call to that no i always got a message that the no was switched off.To add insult to injury no one turned up on that day too.When i tried to contact ur local service centre no one attended my phone instead of repeated dialling.Now i lost all hope in ur customer care servicing.So i plan to take up the issue to a Cunsumer Protection Court

Dear Sir, I have a IFB Dishwasher and washing machine. Recently my machine had scaling problem for which the technician suggested to put a scaling filter. As per his suggestion we purchased and got warranty for one 1yr and in 3 month only we started facing the problem. Another technician came by name Madhu who misbehaved my maid and also charged double the price of the product without giving an invoice and also asked for the petrol that he had spent coming to my house.From the 2 mails below you will get the whole story of my writing to you. I have a complain against Shri Nidhi Enterprises and also for Mr. Vignesh (area manager Bangalore). Both were negligent for my complain and my n numbers of reminder are also seems to be ending up. It's a complete cheating to the customer from a premier brand like IFB. .Before posting this mail to customer care and to you i have made N number of calls to Mr. Vignesh and also to Mr. Shreedhar of Shrinidhi enterprises and even to the customer care people to refund me back the money with the invoice but they are negligent to my complain. I was assured that Mr. vignesh will take it seriously and but he is also negligent to his service to customers. I am wondering how could the reputed brand like IFB give responsibility to these kind of negligent people towards customer. Since more than a month i have made so many calls but all in vain. The person who misbehaved also called so many times to disturb but and i think no serious action has been taken against him also. Please request you to take serious action on my complain before I move to take some other action. Thanks Kavita Jain Bangalore ([protected]) 1ST MAIL [protected] Forwarded message[protected] From: Mayank Jain <[protected]@gmail.com> Date: Fri, Feb 6, 2015 at 10:29 AM Subject: Unacceptable Behavior by IFB Engineer: Complaint No: 14807040 To: Kavita Jain <[protected]@gmail.com> I HAVE POSTED MY DISSATISFACTION IN THE TIMELINE OF IFB. THE TEAM READ MY PONTS AND REPLIED . AFTER 10 MINS THEY DELETED MY POST AND ALSO BARRED THE TIMELINE SO NO ONE CAN POST ON IT. Hello, With this mail, I intend to bring to your notice, one of the most horrifying incidents ever, courtesy one of your technician by the name “Madhu” (Mobile no: [protected]). We have his details through the calls, though he never flashed his company id card. We purchased a water de-scaling instrument from IFB about 3 months back. Within this short span o[censored]sage, it conked off and this is where we raised a request to repair / replace it. On 4th February afternoon IFB sent this technician by the name “Madhu” to fix this de-scaling instrument. At the first glance we found him greedy. He proposed the charges which were twice the regular charges (he proposed to charge 300 rupees, against 150 rupees standard cost). Furthermore, he also asked for 100 rupees towards his travel charges. He was not carrying any billbook and never gave any invoice for the charges. Of course this is unethical and not expected by company like IFB, but I would have still ignored it. The horror story was about to unfold. This guy, as a process of cleaning, unnecessary spilled water on the floor. Now, on pretext of cleaning excess water spilled on the floor, he called my maid. While she was cleaning, he inappropriately touched her. Despite of his unwelcome advances being refused by my maid, this guy did not stop but continued with his misbehavior. When my wife confronted him, he misbehaved with her. Further, this guy was carrying a thin leather rope, about a meter long, tied around his wrist, which he unfolded. It was sufficient to strangle someone. It was scary for my wife and maid to even have this kind of guy with such a “weapon” and that too coming from a company of global repute. Eventually not finding any excuse, he started throwing tantrums, and accusing my maid. We then called IFB again and got to speak to his manager, Mr. Sridhar (Mobile No: [protected]), who was very kind and humble. He assured of stern action against this guy and apologized for his behavior. My submission is simple – these are the kind of anti-social elements who are being sheltered in the society without any repercussions. With this mail, I urge you to teach him a lesson and want to know: What is IFB policy against such behavior What action does IFB proposes for Mr. Madhu Confirmation of the actions taken by IFB to safeguard its premier customers Looking forward for a stern action in this case. -- Regards, Mayank Jain IBM Global Business Services, Global Delivery Strategy and Analytics - Operations Strategy, Associate Partner - Retail Industry Leader, 2ND MAIL From: Mayank Jain <[protected]@gmail.com> Date: 2 March 2015 at 19:16 Subject: Re: Unacceptable Behavior by IFB Engineer: Complaint No: 14807040 To: [protected]@ifbglobal.com Hello, I am still waiting to hear on the action in this case. I WILL NOT TAKE IT EASY. Further development in this case (rather lack of it) - We were charged more - 150 rupees - already mentioned in the mail above. We talked to the IFB regional manager, and all what we have got is assurances that a person from Srinidhi enterprises will come in "next few hours" to refund the excess amount charged and give the invoice for the service delivered. This "Next few hours" is happening since part about 4 weeks but looks like it is not here to come. PLEASE GIVE ME TIME WHEN YOUR PERSON WILL COME AND REFUND THE EXCESS AMOUNT AND GIVE THE INVOICE FOR THE SERVICE. I really feel sorry for the pathetic service standards that you maintain at IFB in India. There is sure no point in buying a premium product like IFB.

I requested to your customer care regarding my Split AC General service. They provided Ticket no. [protected] on[protected]. Now itself, that General service not yet completed. Many times, i followed your customer care but, they are not responding properly. All the times, they told, our applications was slow, they could not solve the problem. Every day, they told, the service will be completed on day. But not yet completed. Ultimately my problems was not solved.

Hello.,
I am having 6kG front loaded washing machine purchase before 6months. It is already in warranty period.
My washing making noise during starting of each cycle from many days. I have registered complain two times before many days against complain no. 14427207 & 14724916.
IFB person came to attain the same but no proper solution provided & problem is still continue. Today i have registered complain (complain no.[protected] again saying that i need proper solution this time.

I have purchased IFB washing machine considering it is a very good reputed make in the washing machine. I have not expected such type of problem in very short period of time of 6months.

Request you to provide perfect solution as soon as possible otherwise give me a replacement

RG
Ritesh

Dear Sir/Madam
I am having IFB Washing machine Model Executive Vx 8kg. brought in 2013. Recently it not getting started and I have given complaint multiple times my customer id 10467423. my resent complaints number 14980169, 14988905, 15034737. All these complaints not attended or if attended not rectified my machine problem.I am witnessing the same problem again and again.very very bad after sales customer care.hope through you I will get justice.
thanking you
yours sincerely
siddartha reddy
hyderabad

TICKET NO. [protected] Dated 25/02/2015 - No Response TICKET NO. [protected] - 13/02/2015 - No response TICKET NO. 12071789 dated 31/12/2014 New Machine - Date of Purchase 31/12/2014 Suitable Filter Shield not provided by IFB Installation unsuccessful. Not used so far - 60 days over DEEPA J Trivandrum

We have very recently purchased 05 Spilt ACs (2X2 ton and 3X1.5) all of IFB brand.The installation team has caused lots of damage in the house and now they are not confirming the likely date .Following damages have been caused :- 1.During installation they have damaged one of the shandilya's of our draing room.We have a pair costing more than Rs 60, 000/-.The pair needs to be replaced due the damage caused by their team. 2.While installing AC in one room they have broken the wall of another room.The bricks have come out and it needs to be repaired and painted again.Process is costly and time consuming 3.They have drilled huge holes on the wall for each AC.The holes are visible even after installation of AC giving extremely shabby look . The Installation team was under Sh Arjun of IFB, His contact no is [protected].His boss is Shri Pushpinder [protected].I am in touch with both of them but they are trying to avoid now.We need to put our house in order and therefore the request for immediate resolution Regards Anil Kumar Sachdeva [protected]

Hi, We have bought IFB washing machine (Digital 6.0KG) in 1998. From the time we bought, the machine keeps on getting problems. In last 6years, we have given complaints more than 40times. Whenever, there is a compliant, the service people used to take not less than a week to rectify the problem. Once they fix and go, some or other problem comes within 1-2months. It will be like a torturing. No proper response from any of the service persons; neither service person nor service centre is responsive to our query. We have paid AMC for 2years which is still valid for ~10months. We fed up with the washing machine; we want to dispose the machine.. could you please help getting back the AMC money on pro rata basis. Could you please ask IFB to take away machine and give back the money that we have paid for lot of things. Thanks & Regards, Prakash [protected]