IFB Industries Complaints & Reviews

Our washing machine front load is creating excess noise while spinning clothes

Hi service center call me refuse to help me he said i can do case they have legal dept to fight
so let me know if your company refuse to help i shall go a head with legal action as service center inchange mr michael refuse to help he put a wrong tray + water is leaking no help from service center .

Sent: Fri, 12 Nov 2021 11:22:03

Subject: service center fooling us in front of service head

hello

big issue is service center fooling us in front of service head, i got a call at 11.10 am 12-11-21
he was fooling around

i have attach a photo which was my model he fooling me after putting the old tray that what he put is new model

also i needed 5 ball tray check with service center as openly he is fooling, also all item which was brought at my place was not at all seal pack it was open

1- gear box was open
2- as he hit with hammer to remove gear box ( black colour drainage part stop work)
3- 3th day they brought drainage part open no seal ( infant service person dont know to put that part also i was helping him)
4- no ifb dress they wear they were in normal cloth
5- today its more then 10 days unnecessary delay just service center manager making fool of customers

also think that after hiting with hammer for 2 hrs to remove the top plastic train and gear box will that machine have a power 100% crackinside may occur

requst to check as openly service center is fooling around customers in front of service centre

issue in machine is 2
1 - round tray put is old model 15 years old may be but making fool that tray company change .were company have make 3 to 5 ball tray were he install is 3 ball but no ball attach, were my round tray photo check attach have 3 all attach grey colour and 3 ball which are fit brown colour
( openly service centre fooling aorund)
2- water is leaking from machine ( engg have seen that ) and try to ignore

request to check and send some exp guy as yesterday who came was not aware of any thing he was new engg.

Respected Sir,

I am complaining against service provider of IFB at Pune (DELTA Services), who rather than making faulty washing machine in time, raised issue and voice on customer. the narrative can give an idea of the incidents.


I procured a front loading washing machine in March 2018 and it is still under warranty period.

The washing machine stopped on 10.11.2021 with error message E8.

The person, Mr Jaiswal, who installed it and whose sign was there on warranty card, was contacted.

He immediately came and after scrutiny, asked me to call the service centre, as it requires a change of machine. He intimated that machine is to be replaced.

I was waiting for the new machine on 11.11.2021 (next day), but another technician (Arvind, Mob[protected] came without contacting the previous person.

This technician started telling that tap is faulty and has not addressed the main issue of of fault in magnetic valve of the machine.

It is worth noting that the same tap was operating since first installation of the machine. Rather than addressing fault of machine, the person started telling about tap. The dual standard of IFB about tap at the time of installation and at the time of current repair is not understood.

The same technician has earlier intimated that making complain to service centre will be useless and if demands (Oral things have no bearing) are not fulfilled, the machine will be kept non-operational.

Then a complain was registered on [protected], twice with request to kindly have coordination within technicians of IFB, listen to customer complaints and the inappropriate demand of correcting pipe connection, rather than addressing washing machine problem.

The technician went back and gave ring to connect to so called IFB executive, named AMOL (as stated) who virtually threatened, not to repair the machine, unless suitable tap is procured. Call recording of the same is unfortunately available on my mobile.

Tap is now procured (Rs 430/-) and technician is intimated to do the needful. The machine is expected to be repaired (12.11.2021).

However, following complaints are unresolved from technician and customer care point of view:

1. Customer is threatened to change the tap, else machine will not be repaired (recording available). However, the same tap was working fine till date and now it became a pre-condition for any repair, within waranty period. The dual behaviour of IFB about tap at the time of installation and at the time of repair, is to be addressed, please.

2. The claim of guaranteed service on same day is false and rather than repairing machine and faulty valve, customer is harassed, unnecessarily.

3. Technician wants to make quick bugs, rather than addressing customer's complaints. Such cases are observed with washing machine and water filter types of consumer goods, where technicians want to serve without intimating company. I am reporting one such technician.

4. I have checked E8 problem of 7kg IFB direct drive washing machine and it indicates water valve stuck open/malfunction on coil or possibly level control valve. There is no mention of tap in the error list or water pressure. I reiterate that water pressure is adequate with water tank located at 20 feet height. The wrong information fed to customer is objectionable and inappropriate. More over, machine operating with same tap since installation is defying the claims made by executive and technician.

5. A so called reputed company like IFB is employing technicians with ulterior motive is also surprisingly correct.

6. The outcome of complaint or communication on phone number [protected] is also incomplete and unsatisfactory.

7. Claim for mental harassment to customer, disrespect to customer, inappropriate behaviour of technician, deliberate diversion of attention from fault to customer and leaving non-functional machine for quite long may be considered, fruitful for deliberation.

It is requested, again to kindly get the machine repaired at the earliest to avoid any further exchange of communication.

With warm regards,

Dr Himanshu Shekhar
Scientist, Director(PM), O/o DG(ACE), DRDO, Min. of Def., Pashan, Pune
Address: Bungalow No 5, Necklace Area, Armament Colony, Pashan, Pune - 411021
Mob : [protected]
E-mail: [protected]@rediffmail.com

Background: I purchased an Executive ZXS IFB washer dryer refresher machine from an electronic company on 29th October back and today during the time of the installation we discovered the machine requires at least 3 side open surface and hence could not be installed .

I was constantly in touch with the ISB sales guys about the size etc and mentioned that I am getting a cabinet unit specially made to fit the ISB dryer machine and they never mentioned it needs to be in 3 side open area

Two major issues I have now:
-The vendor will not take the machine back as he had mentioned the sales of this unit is less and return/exchange will not be possible.
-I incurred a huge cost of getting the entire area made based on my multiple conversations and guidance from ISB sales staff for the washer dryer unit.I have whats app records of the same also.

Please note :Technical instructions on the website also have no guidelines on the installation or what to watch for.

My ASK- Please guide me a way forward and a solution to this. As a decade old customer of IFB I am extremely disappointed with the sales team and their lack of knowledge of their own products.

Also It will be great if we can work on this and no other customer faces the same challenge.

Update as on Nov 8
The customer care( which was prompt and helpful ) connected me to Gurgaon Area head Mr Roopsingh, while he mentioned he will find a solution for this post Diwali and then he mentioned on one the calls that’s he will share the number of the sales person as they have found the solution and since then he has stopped responding to my calls/ messages .

Can someone pls help.

Regards
Neha Thukral

[protected]
First machine stopped functioning in 3 months.
I received a replacement from ifb which also found to be faulty and not working, the wire was burning and there were burns getting out of machine on first day o[censored]se itself..
Iam not ready for another replacement as my safety matters.
I want the refund and IFB seems to be quiet with this. I want immediate resolution for this.

We Have IFB Commercial Oven which not working Kindly Arrange the Technician for it
Ph No[protected]

Soam Restaurant

Mr Pooran Arya

Soam Restaurant
Sadguru Sadan, Ground Floor, Babulnath Rd, Babulnath, Chowpatty, Mumbai, Maharashtra 400007

Complaint raised on Nov. 09 2021 for the said product. The door was not getting locked. The technician confirmed that the door was faulty and has changed the door part and demanded INR2800 for it. On being asked why the plastic part was being charged such a high amount, he said ok fine, you pay 2500 then.

I want the IFB company to confirm the cost of the spare part and reimburse any amount if the retailer has overcharged.

P.S. on searching online the cost of the said part is estimated to be around 700 to 800.

We have been spending more than 15000 for a 10 years old machine over a period of 2 years, They charge a huge amount in the name of AMC which would not cover anything useful. We had door lock issue, the service person visited and said drum also has fault and suggested we can pay for AMC initially and wait for 30 days, latter he said to wait for 45 days to raise service request, After 45 days we raised service request and service person now informed as the door lock and all will not be covered in AMC. Hopeless with this machine now.

I have requested for drum replacement in which they have charged me 590 rs twice for single visit and also they have replaced 2 dampers with a cost of 3300 rs and front load rubber seal with 4650 rs even though i have an active AMC. What is the use of having an AMC when the service bill is 9970 rs in total
Ticket id: [protected]

Hi Team,

Our top load washing machine (IFB TL-SDR 6.5KG AQUA) stopped working on 10/10/2021. We called the respective service personnel from Lokamata Services (local service centre of IFB) in Bhubaneswar, who only took the Annual Maintenance Charge of Rs. 4460 and is now not responding to our concern.

They have intimated us that they will only listen to our grievance after 45 days, so all our washing machine related work has come to a standstill. The toll-free number of IFB is also unresponsive since a month, and we have received no help from their email customer support apart from automated messages.

We request the IFB team to look into this issue as soon as possible and get our machine working.

We have a Microwave oven having Model 30FRC2.It is not functioning since 1 month.I have communicated many times but the company had not responded.

My IFB "IFB 8 kg Water softener Aqua Energie, 3D Wash Fully Automatic Front Load with In-built Heater Silver (Senator Aqua SX)" washing machine has a water leakage near the door area due to the rubber sleeve having a slight bend.

IFB technician is saying it does not come under warranty even though it is under 100% warranty.

I would like to know, why IFB says 100% warranty then. On top of that, the technician asks for 4500 RS whereas online the rubber sleeve price is less than 2000 Rs.

My IFB washing m/c had stoped working on July and raised a complaint.
Service guy came, took the PCB board and still it is not replaced with repaired one or new one.
Above issue is okay bcoz, as a commoner we have patience.
But on following up above issue, came across bad service experience. This might not be problem of IFB as a company but problem of people and their attitude. IFB as company, we, customers expect IFB to choose right people.

I got 2 phone numbers through contacting IFB support.
Mangalore service centre Phone Numbers :
1.[protected]
2.[protected]

First number, [protected], even if you call 100 times, no one will pick.

Second number, [protected], I think this guy has some family problem, very rude behaviour, can't even speak for 2 mins with gentleman. Just asked for the price for Washing Machine PCB Board (of IFB Serena Sx), behaved such that we are asking one of his kidney.
For a trial, you can call this number and ask with some query related to IFB.

Punctured Rubber gasket of my IFB Washing Machine Senator Aqua SX 10 Kg purchased on 12.10.2019 (4 Year Warranty) was replaced today (26.10.21). Technician charged INR 3000 for the same.

However I was not shown the approved price list or MRP for the spares and upon checking, online prices of the same showed much lesser amounts.

Please confirm that it is not covered under warranty and the right price for the same.

Hi i have purchased 9/7in 2013 and faced main circuit board problem several times. But now there is no spare parts available and no support as promised by ifb is breached. It's just 6years completed hence i will be registering consumer court in couple of days.

Zonal person proposed 30% off to buy wm and dryer which will cost again 50k but if we get parts it will be around 8i

Please guide me or ifb can take it as seriously

I have ifb complaint no generated a month back

Dear Sir,

Please note that I had purchased a IFB Washing Machine Senorita AWXS 6.5Kg F/L/T in June 2019 from IFB Point Chennai, India.

It is just about 2 years and the machine is giving huge noise while running.

There is also the issue of hot water vapors coming through the detergent pouring box and unable to use any spin or normal mixed solid mode during washing.

The complaint...

I have bought a IFB washing machine model TL-RDW 6.5 kg Aqua.The warranty is available upto 2023.
In 2021 April vibration and cabinet issues occurred
Immediately I raised the complaint, as per the IFB Service technician advice drum plate has been replaced.
But the problem continues,
In the next Service suspension rod was replaced .

The problem continues
So I have called the service center and asked the franchisee details
There is no proper response
Provided from their side

In next Service they have adjusted in the leg part of the machine

Still now 9 times I have booked calls for this issue and I'll attach those calls details

The Service provided by the Service center is not capable of solving the issue that occurs in it.

Also the Service schedule time and date rescheduled without my knowledge

Quality of work is too poor .

Kindly request you to provide washing machine replacement.

The booking call number and the booking date

1. 13.04.2021 [protected]
2. 02.05.2021 [protected]
3. 25.06.2021 [protected]
4. 02.07.2021 [protected]
5. 19.09.2021 [protected]
6. 02.08.2021 [protected]
7. 27.08.2021 [protected]
8. 16.09.2021 [protected]
9. 28.09.2021 [protected]

Hi,
I have lodged a complain regarding my 20sc2 ifb microwave whose touchpad is not working. The service guy called for visit. I asked him what will be the charges for touch panel to which he replied charges is 2650 for touch panel & 350rs service charges. I asked that the price is too high for touchpanel can you just repair it coz only 2 touch button is not working. He denied and said its not repairable you have to change it to new touch panel. I told him that online the same touch panel is not so costly to which he said that must not be original one, we are from company so we have original parts. I recommend not to buy ifb product because its quality and service is pathetic.

Comfort liquid is not absorbed by the machine, and the clothes are washed well.It's not working properly.

1.machine is not rotating.
2. unable to see any display.