IFB Industries Complaints & Reviews

I had purchased ifb washing machine 3 years ago. The washing machine has 4 years super warranty and 10 years spares support. Every year ifb is providing maintenance service to the machine. But every year they are billing me rs.1800 to rs.2200 for water softener unit and drum cleaning power.
Whereas washing machine was supplied to me with water softener and as such water softener is part and parcel of machine and same falls under warranty of the machine like every other parts of the machine and cleaning, lubricating, repair and replacement all of which falls under warranty. Further i checked goggles web site and come to know that water softener life span is 5 to 10 years.
I put it ifb is willfully replacing water softener and collecting double the market price for water softener and drum cleaning powder. There are several types water softener available in market wherein the water softener unit can be opened cleaned and reuse it for several years without replacing.
Therefore

Our washing machine's door lock has been compromised. For a replacement, we've contacted local IFB Authorised service center which is SRI TIRUMALA SERVICES. The breakdown of the charge is as below
DOOR LOCK - 1250/-
SERVICE CHARGE - 590/-
I tried to contact the customer care numbers available on the official website "ifbappliances.com" but it resulted out that those numbers didn't exist. I would really like to know why door lock costs 1250rs when it is available for 520rs on an e-commerce website. I would also like to know why the service charge is 590rs and not any less, since the work has been done is very very minimal. I request to know why it costs so much to replace a spare part?

This is with reference to the IFB Washing Machine DIVA AQUA SX purchased by me on June 22, 2021. This machine has not been working since November 13, 2021 as water was not being let in to the machine at the start of the wash cycles and I had registered the complaint through IFB customer care number (IFB Ticket No. [protected]). The machine was first attended by the technician from Neo Agencies, Mumbai on November 15, 2021. The technician said there is no issue with the machine and reset the machine and left. The machine ran one cycle on that day and from November 16, 2021 it stopped working. On my reporting another technician visited from Neo Agency and said that water inlet valve/feed valve is damaged and has to be replaced and placed order for the replacement of the valve. On November 20, 2021 a third technician visited from Neo Agency and replaced the valve. Still the machine did not work and he has advised that the Printed Circuit Board (PCB) of the machine is faulty and has to be replaced. On being asked about the differing reasons for the fault identified by the different technicians, he said that we should not worry about the replacement of the parts as the machine is under warranty.

I am terribly shocked with the quality of IFB Washing Machine DIVA AQUA SX sold to me by IFB and the quality of service rendered by IFB technicians at Neo Agencies, Mumbai. As serious issues with the working of the washing machine has developed in the fifth month of the purchase itself, I demand that IFB do the needful to replace the washing machine with a new one immediately and remove this faulty washing machine from my premises, at the earliest. I am not willing to settle for anything less than the replacement of the faulty washing machine with a new one by IFB.

Hi Team,

It is really disappointing to report that am having a terrible experience with the service delay.

Service engineer attended a service on 17 Sep 2021 recommended drum and rubber change. I paid Rs. 2850 for rubber change as it is not covered in AMC.

Engineer gave a tentative schedule of one week time to change drum and rubber but i did not receive any update.

I reached out to the services (Emerald Services, Nesapakkam, Chennai, Tamil Nadu) several times but every time the answer is "we have logged the request" but no progress with so many excuses every time. In one instance, they gave a reason saying that the drum received was damaged and requested be raised again.

Finally, they gave a schedule for last Wednesday but nothing happened and no update was received until now.

The most frustrating part is that every time I have to follow up and no update or revised schedule information.

Why should I take AMC and suffer to the core? This is a failure of service on your part.

Sorry to write such mail but I don't have many options other than escalating.

Ph: [protected]
Ref. No. - I don't have that as services said they logged but i did not receive any message

Looking forward to fix this soon

Regards,
Murugu

For this mail to customer service, I received a blind response asking for phone number. I gave the details again as I want the problem to be resolved but with no luck.

HI Team,

Its frustrating...blind automated response.

Please read the mail, the details requested were already in the mail.

Repeating again

Complaint number - This service request was raised by service engineer himself for drum and rubber change

Phone number - [protected]

Regards,
Murugu

Door lock problem and pcb board problm service person told, resolved problm but taken total amount of 10500 why this much amount for we are from vijayawada, was that person taken geniunely are taken extra please clarify

IFB Washing Front loaded Machine Industries do not have technician of their own but hire services from venders who cheat us with replacement of its parts which are not original at high price Rs 8450/- of which I have the bill. Tried calling them again within few months for the same fault but are not ready to rectify their own fault, at their own cost, asking for more money. Kindly look into it the earliest.

Service request no. [protected] made on 11.11.2021 is still pending to be resolved. Service engineer visited on the same day and said he will be placing order for gear box in the top loading washing machine which is to be changed. Even after a week and following up with customer service numbers and service engineer numerous time, there is no development.

Team,
Have registered a complaint and technician visited and he said had to replace the Door interlock needs to replaced and It would be costing 2450 and there won't be any MRP on the item and it is already used one somewhere. Same item I can found in Amazon with around 700 to 800 INR. On top of it, technician wouldn't share the Bill as well. He didn't even checked the machine but he is scolding and demanding money. On top of fit, his manager also called and started using abusive languages. I'd to block his number as it was very embarrassing to listen to such mails.
Regards,

I registered one complaint on July 2021 for my microwave oven. After continuous follow-up and phone calls, they managed to fix the issue by end of Oct. It took around 4 months, now it's again the same complaint. The service center people are not attending to my request. I paid around 5334 Rs for the service. And I got a handwritten bill (attached). The bill they provided doesn't have any MRP, tax or GST.

I fed up calling the service center on a daily basis and I would like to refund the service cost they charged me.

Ticket No: [protected]
Service Center: HITECH Services, TC/II/1188(1), Kalabham, Chanthavila, Kattaikonam, kerala, India (Ph: [protected])

The washing machine door is not closing and machine is not starting with the error code of door.

Not providing general service / Worst Service
Hi, Good Evening!
we have purchased IFB VX ID washing machine around 2018. Till now technician visited my home 5 times only. My washing is not working since 2 months . I tried to contact with customer care so many times @[protected] and they given Franchises number of Mrs Mansi .. Till no no service provided. Really I can say that worst service from IFB. Now I m going all this information on social media don’t buy Ifb Product and also filling case in consumer court
Really receiving very bad service from IFB.

Reagards,
Sachin Gupta
Advocate
Mobile: [protected]

I brought a microwave oven from IFB with 1 year warranty and the touchpad was not working after the 2nd day after warranty period I registered for service and everything was done now the service agent isn't providing necessary bill or MRP label for the accessory and demanding money saying it was the price of 2840/- how can we know what was the original cost of accessories?

And when it comes to service cost even when just agent comes and sees whether the appliance is working or not is it worth 390/- when we already told touchpad was not working? It happened to me earlier.

Our washing machine front load is creating excess noise while spinning clothes

Hi service center call me refuse to help me he said i can do case they have legal dept to fight
so let me know if your company refuse to help i shall go a head with legal action as service center inchange mr michael refuse to help he put a wrong tray + water is leaking no help from service center .

Sent: Fri, 12 Nov 2021 11:22:03

Subject: service center fooling us in front of service head

hello

big issue is service center fooling us in front of service head, i got a call at 11.10 am 12-11-21
he was fooling around

i have attach a photo which was my model he fooling me after putting the old tray that what he put is new model

also i needed 5 ball tray check with service center as openly he is fooling, also all item which was brought at my place was not at all seal pack it was open

1- gear box was open
2- as he hit with hammer to remove gear box ( black colour drainage part stop work)
3- 3th day they brought drainage part open no seal ( infant service person dont know to put that part also i was helping him)
4- no ifb dress they wear they were in normal cloth
5- today its more then 10 days unnecessary delay just service center manager making fool of customers

also think that after hiting with hammer for 2 hrs to remove the top plastic train and gear box will that machine have a power 100% crackinside may occur

requst to check as openly service center is fooling around customers in front of service centre

issue in machine is 2
1 - round tray put is old model 15 years old may be but making fool that tray company change .were company have make 3 to 5 ball tray were he install is 3 ball but no ball attach, were my round tray photo check attach have 3 all attach grey colour and 3 ball which are fit brown colour
( openly service centre fooling aorund)
2- water is leaking from machine ( engg have seen that ) and try to ignore

request to check and send some exp guy as yesterday who came was not aware of any thing he was new engg.

Respected Sir,

I am complaining against service provider of IFB at Pune (DELTA Services), who rather than making faulty washing machine in time, raised issue and voice on customer. the narrative can give an idea of the incidents.


I procured a front loading washing machine in March 2018 and it is still under warranty period.

The washing machine stopped on 10.11.2021 with error message E8.

The person, Mr Jaiswal, who installed it and whose sign was there on warranty card, was contacted.

He immediately came and after scrutiny, asked me to call the service centre, as it requires a change of machine. He intimated that machine is to be replaced.

I was waiting for the new machine on 11.11.2021 (next day), but another technician (Arvind, Mob[protected] came without contacting the previous person.

This technician started telling that tap is faulty and has not addressed the main issue of of fault in magnetic valve of the machine.

It is worth noting that the same tap was operating since first installation of the machine. Rather than addressing fault of machine, the person started telling about tap. The dual standard of IFB about tap at the time of installation and at the time of current repair is not understood.

The same technician has earlier intimated that making complain to service centre will be useless and if demands (Oral things have no bearing) are not fulfilled, the machine will be kept non-operational.

Then a complain was registered on [protected], twice with request to kindly have coordination within technicians of IFB, listen to customer complaints and the inappropriate demand of correcting pipe connection, rather than addressing washing machine problem.

The technician went back and gave ring to connect to so called IFB executive, named AMOL (as stated) who virtually threatened, not to repair the machine, unless suitable tap is procured. Call recording of the same is unfortunately available on my mobile.

Tap is now procured (Rs 430/-) and technician is intimated to do the needful. The machine is expected to be repaired (12.11.2021).

However, following complaints are unresolved from technician and customer care point of view:

1. Customer is threatened to change the tap, else machine will not be repaired (recording available). However, the same tap was working fine till date and now it became a pre-condition for any repair, within waranty period. The dual behaviour of IFB about tap at the time of installation and at the time of repair, is to be addressed, please.

2. The claim of guaranteed service on same day is false and rather than repairing machine and faulty valve, customer is harassed, unnecessarily.

3. Technician wants to make quick bugs, rather than addressing customer's complaints. Such cases are observed with washing machine and water filter types of consumer goods, where technicians want to serve without intimating company. I am reporting one such technician.

4. I have checked E8 problem of 7kg IFB direct drive washing machine and it indicates water valve stuck open/malfunction on coil or possibly level control valve. There is no mention of tap in the error list or water pressure. I reiterate that water pressure is adequate with water tank located at 20 feet height. The wrong information fed to customer is objectionable and inappropriate. More over, machine operating with same tap since installation is defying the claims made by executive and technician.

5. A so called reputed company like IFB is employing technicians with ulterior motive is also surprisingly correct.

6. The outcome of complaint or communication on phone number [protected] is also incomplete and unsatisfactory.

7. Claim for mental harassment to customer, disrespect to customer, inappropriate behaviour of technician, deliberate diversion of attention from fault to customer and leaving non-functional machine for quite long may be considered, fruitful for deliberation.

It is requested, again to kindly get the machine repaired at the earliest to avoid any further exchange of communication.

With warm regards,

Dr Himanshu Shekhar
Scientist, Director(PM), O/o DG(ACE), DRDO, Min. of Def., Pashan, Pune
Address: Bungalow No 5, Necklace Area, Armament Colony, Pashan, Pune - 411021
Mob : [protected]
E-mail: [protected]@rediffmail.com

Background: I purchased an Executive ZXS IFB washer dryer refresher machine from an electronic company on 29th October back and today during the time of the installation we discovered the machine requires at least 3 side open surface and hence could not be installed .

I was constantly in touch with the ISB sales guys about the size etc and mentioned that I am getting a cabinet unit specially made to fit the ISB dryer machine and they never mentioned it needs to be in 3 side open area

Two major issues I have now:
-The vendor will not take the machine back as he had mentioned the sales of this unit is less and return/exchange will not be possible.
-I incurred a huge cost of getting the entire area made based on my multiple conversations and guidance from ISB sales staff for the washer dryer unit.I have whats app records of the same also.

Please note :Technical instructions on the website also have no guidelines on the installation or what to watch for.

My ASK- Please guide me a way forward and a solution to this. As a decade old customer of IFB I am extremely disappointed with the sales team and their lack of knowledge of their own products.

Also It will be great if we can work on this and no other customer faces the same challenge.

Update as on Nov 8
The customer care( which was prompt and helpful ) connected me to Gurgaon Area head Mr Roopsingh, while he mentioned he will find a solution for this post Diwali and then he mentioned on one the calls that’s he will share the number of the sales person as they have found the solution and since then he has stopped responding to my calls/ messages .

Can someone pls help.

Regards
Neha Thukral

[protected]
First machine stopped functioning in 3 months.
I received a replacement from ifb which also found to be faulty and not working, the wire was burning and there were burns getting out of machine on first day o[censored]se itself..
Iam not ready for another replacement as my safety matters.
I want the refund and IFB seems to be quiet with this. I want immediate resolution for this.

We Have IFB Commercial Oven which not working Kindly Arrange the Technician for it
Ph No[protected]

Soam Restaurant

Mr Pooran Arya

Soam Restaurant
Sadguru Sadan, Ground Floor, Babulnath Rd, Babulnath, Chowpatty, Mumbai, Maharashtra 400007

Complaint raised on Nov. 09 2021 for the said product. The door was not getting locked. The technician confirmed that the door was faulty and has changed the door part and demanded INR2800 for it. On being asked why the plastic part was being charged such a high amount, he said ok fine, you pay 2500 then.

I want the IFB company to confirm the cost of the spare part and reimburse any amount if the retailer has overcharged.

P.S. on searching online the cost of the said part is estimated to be around 700 to 800.

We have been spending more than 15000 for a 10 years old machine over a period of 2 years, They charge a huge amount in the name of AMC which would not cover anything useful. We had door lock issue, the service person visited and said drum also has fault and suggested we can pay for AMC initially and wait for 30 days, latter he said to wait for 45 days to raise service request, After 45 days we raised service request and service person now informed as the door lock and all will not be covered in AMC. Hopeless with this machine now.