IFB Industries Complaints & Reviews

Hi, We have bought IFB washing machine (Digital 6.0KG) in 1998. From the time we bought, the machine keeps on getting problems. In last 6years, we have given complaints more than 40times. Whenever, there is a compliant, the service people used to take not less than a week to rectify the problem. Once they fix and go, some or other problem comes within 1-2months. It will be like a torturing. No proper response from any of the service persons; neither service person nor service centre is responsive to our query. We have paid AMC for 2years which is still valid for ~10months. We fed up with the washing machine; we want to dispose the machine.. could you please help getting back the AMC money on pro rata basis. Could you please ask IFB to take away machine and give back the money that we have paid for lot of things. Thanks & Regards, Prakash [protected]

Dear Sir/Madam, I had brought the Microven in Dec'13 and today 1st Mar'15, within 1 yrs 3 months, 3 times same component (PCB) of same product damaged, there is a question of quality of product, such a reputed company. I have lodge a complain on 26 th Feb, my ticket number is 14981839 . Your representative talked with me over phone and ask for visiting fees, service charge and component cost extra because its warranty period over, I told him the fact, After that he told me that he will call me on later. Till date I did't get any call from your side. Please do the needful at your end and solve my problem, waiting for warm reply. Regards, Nirmal Seal [protected]

Its almost 9days and 4 visit by company man now, the problem is not solved and specially the behaviour of the concern people at Local office is pathetic. Complain Registered No.@ HO [protected]_ Dated:21/02/2015 [protected]_ Dated: 01/03/2015

Product Name is Senorita Plus. My Customer ID #498667. We are under AMC. My Complaint No. [protected]/13.02.15. We are facing problem with our above washing machine for the past six to eight months and nature of complaint is that the cloth were wet even after intense spin dry and further, while washing, the drum is shaking violently with heavy sound. Even after repeated complaint, the technicians were not properly diagnosing and solve the problem. The technicians are more interested in selling products like soap powder, de scaling powder etc, than attending the complaints. After the recent complaint made on 13th, we made many calls to local service provider and two occasions the technicians came and saw the machine and went without attending the real problem. We request a good technician to attend and solve the problem once for all.

I have logged a complaint[protected] on 19th February to resolve spinning issue. After having following-up with area manager a technician visited on 21st February and he identified the component which has to be replaced. Then he told he come back on 23rd February to replace the defected component. And no one has turned back on Monday and after so many follow-ups with Customer agent, Area service managers, a technician (not the same one visited earlier) visited on 26th without checking the issue with the technician who visited already. They themselves bought one component and again told they will come back. I again called service manager and area manager (these numbers are provided by Customer service people) to escalate the issue and they are highly irresponsible and not even attempting my call. Finally i called customer support and told complaint is "OnHold", and they don't have reason why the complaint is On-Hold. They know what part has to be replaced by 23rd of February itself when the first technician visited, and no idea why it is on hold. And then the customer support is telling escalating it sir and it will get resolved. All these are happening after i paid AMC to them.

Sir/Madam, I'm grace from coimbatore.. Out ticket number is [protected]. Actually we are facing lot of problems with the IFB washing machine that we have purchased very recently especially with the customer care service.. Actually we gave a complaint because the machine was not washing properly the technician came and told that the mother board has to be changed.And he came and changed the mother board. And he made us to purchase a stabilizer for Rs.1300 telling it is because of this the mother board has got damaged and we should get it.. Still after that the machine did not function properly.. And we called the technician so many times and he did not respond to us at all.. Again when we gave the complaint the customer care told the technician is on leave and he will come as soon as he comes as though the customer care does not have any other technician.. After four days when we called the customer care they said we need to get another mother board and it will take another ten days. We are so unhappy with the customer service provided by IFB and we feel very bad for getting a product from IFB which is not at all user friendly.. Kindly do the needful..

SIR I HAVE PURCHASED IFB WASHING MACHINE. MY CUSTOMER ID IS 10836565. I HAVE CALLED FOR GENERAL SERVICE SEVERAL TIMES AND SENT MAILS REGARDING THIS ISSUE. BUT NOBODY CAME TILL TODAY. I NEVER EXPECTED THIS TYPE OF SERVICE FROM IFB PRODUCT. I NEVER SUGGEST MY FRIENDS AND RELATIVES TO BUY IFB PRODUCTS. THANKING YOU R CHANDRA SHEKHAR [protected]

Sir/Madam, I am from Trivandrum, I have purchased a washing machine from IFB, Pattom, Trivandrum on 31/012/2014. At the time of installation we came to know that the filter cover" the shop provided was not suitable. Hence the installation is incomplte. I called several times and went to the shop. They informed me "it will be replaced soon". We have not yet stared using. I booked my complaint one month before and still no response. Is this the way of customer satisfaction? Is this the way of behaving to a new customer? So please look into the matter seriously if possible. I will never forget this bitter experience with IFB. DEEPA Ticket number you provided is: [protected] form TD-IFBCRM dtd 13/1/2015 Request No. 12071789 dtd 3/1/2015

i am from Chandigarh and had complaint against Dinesh and Gagandeep both are in service and they don't have manners to speak with coustmers.i want my ifb washing machine repared but they dont treat as a human being.is this a reputated company employees I don't think so. after mailing you I wait for reply in two days after that I go to consumer form and also lodge complaint by name against both your emp

IFB customer id - 328854 RESIDENCE ADDRESS - 182A, 22nd avenue, banu nagar, pudur, ambattur, chennai- 600053. tamil nadu contact no. [protected],[protected] facing problem for the past 2 years. water not draining. drum problem. board problem. technicians visiting are only sales promoting people. not attending problem accurately. dodging . convinced problem will be solved after taking AMC. took AMC for two years. 31.10.2014 to 30.10.2016. invested rs. 4719. still problem not solved. mind torturing. ifb minting money. ditching customers. not attending to calls. followup worst. no expert technicians. only learners are sent. money invested has become a waste. no one responding properly. for every complaints launched no reply. spoke to ifb arjun [protected] - 18.12.14 ifb nandha - [protected]- 27.12.14 ifb sivakumar - 28.12.14 ifb john - [protected] - 05.01.15 ifbbalu [protected] - 5-2-15 regurarly speaking to ifb higher authority - [protected]. Loss Amount: Rs.4 719 want the money back with additional amount for money invested towards medical expences or replace the machine for creating psychological stress imposed. IFB service centre EXE ELITE - serial no. 185456 Tamil Nadu

I made complaint about a month ago{28/01/2015}. Till date the problem was not solved. I phoned more then 10 times. No good response. Let me know whether this is your way to respect a costumer? I am polite only because of your company name IFB. Very very poor response in Pondicherry reg. Services, . They are only forceing to make AMC and collecting money. After that they are not even considering as a human being. Do need full. Failing which I will approach media and legal assistance .Please note My machine is under AMC.

To, date: 19/02/2014 Customer Service head. Ifb Industries ltd. L1 Goa. From, Sridhar g v 1085, 6th Cross, 1st Tage, rajivnagara, Mysore. Karnataka. Hello, Ifb washing Machine issue. Complaint no: 14463417 & 14513656 logged date 13/12/2014 New complaint No: 14897083 logged on 11/02/2015 I have re-logged a new complaint as the issue is not Resolved, as informed in previous letter (Dated on 17/01/2015) no action has Been taken they took the machine for repair to office and returned the machine After two days with providing the one liquid to use get good wash, but issue Was not resolved and complaint has been closed saying that “ issue Has been resolved”. Let me know thereason. If you are not able to resolve the issue request you do let us know so That i can go with another brand. I have last more than 4 cloths due to your Machine, who is going to bear this? This is my lost letter for you if this time Issue will not resolved i will complaint in consumer court. Am really not happy with your service. Request You to take back the machine and refund the amount so that i can go with other Brand machine. Sorry to say that i lost my patience on this machine. Note: If compny will not Give the response, i’ll file the complaint in conusmer court. Regards, Sridhar g v [protected]/[protected].

I have raised a complaint with the IFB customer care regarding the water inlet..its been 48 hours now & nothing has been done till now...inspite my repeated reminders on the ticket...I have caled them around 10 times now. Inspite of doing anything they are instead guving the service centre nums so that I can call them

I ( Mainish Jain) have purchased a IFB microwave of 20 Ltr from Geetanjali Electronics, Meerut in Oct-14.My microwave is not working properly then i have registered a complaint for the same on 15th Feb-14. Complaint Ticket no. is 14925809. Yesterday your representative has came and check the microwave and he found magnetron is not working properly. So he has replaced the magnetron. But i feel magnetron is old which has been replaced by my magnetron.Kindly check & revert to me ASAP. Regards Manish Jain Mob: +91-[protected] E-mail:- [protected]@gmail.com

stil my problem is not resolved . so many times same problem is raising . so many technicians are coming check the w. machine power problem they said. but acutally power is not problem i think so. so this problem has to resolve only by expert not for light knowledge persons.stil its in AMC. MY ticket no is 14918843

I have purchased ifb flw fully automated elite aqua sx washing machine on 13-02-15 at ifb point retail showroom at velachery main road, selaiyur, east tambaram, chennai - 73. When delivered we found the manufacturing date is 14/02/14. But they given current market price. Then they agreed to change the machine. But till time it is not done. Also there is very poor response from ifb point person. So i am expecting the valid response from your side. Ifb point showroom address. Ifb point proficient technologies Old. No : 194, new no : 767 Part a, velachery mainroad Selaiyur, chennai - 73 Ph:[protected] Mob : [protected]

I am a sufferer from Faridabad using washing machine of your reputed brand. The service being pathetic.Since 17th jan 2015 my machine has not been able to work properly as earlier the motor was nt wrking ans as the new motor to be fixed was not available in ur stock we had to wait.later when the motor was fixed the the spin was nt taking place for wch the complaint was again made at faridabad service centre. Now the the tub is not moving as well. Nobody is thr to help.my contact no. [protected]

Dear sir, kindly refer to the complain number 14771911 dated-24th jan, 2015. dispite repeated reminder, my washing machine is not being repaired by the service center. Each time i am asked to wait for a few days.i had also contacted area manager on the mobile phone number [protected] but of no avail. Kindly xpidide the same because i am facing great hardship and it seems that service center had no concerd for the urgency.

We have ifb washing machine where washing machine parts are getting separated. We want new one so please we gave complaint also but no response.Its urgent. Thakurli : flat no 705 bldg no 5 sarvodaya ashish behind mahila samiti school cholegoan thakurli east. Mobile no. [protected] sudesh pawar

compplaint no 14911431 dated 13/2/2015 Customer ID 835169. 7 kg digital washing machine not working since 13/2/2015. I made several calls to [protected] comes engaged all time), [protected], [protected], [protected], [protected], 42300040, [protected]. spoke to m/s kishore, gauri shankar, john, swati, sampat. spare not available, we will attend today, are the answers from different people. drain hose damaged by IFB service people not changed for over 2 years I paid about 5000 Rs for AMC and do not get service in time. my contact no is [protected]