IFB Industries Complaints & Reviews

Hi, I have purchase "IFB 25SC4 25 L Convection Microwave Oven" on 23-Jan-2015. As per after delivery of product demo and installation are provide within 48 hours, but not any guy are coming from my location. This is very poor service and customer dissaticfaction. Pls provide reason why any engineer or technical person are not come in my location ? Below are the details for your reference : Order ID: OD[protected] Name : Amit Gupta Contact No. : [protected] Amit Gupta

After exhausting my energy in following up with the head of AMC services at Madurai daily, this is the 2nd time, I am lodging the compliant in Web, to capture the attention of the senior officials of this company. I have entered into AMC with IFB- (for Micro Oven) for 2 years(AMC No 4180 dated 30 05 2014—Madurai Division). Ever since, I had entered into the AMC with IFB, the my Micro Oven is under frequent break down. I am residing at Madurai- Chokkikulam. My complaint number is 12014801 dated 16.12.14. During the last complaint made by me, the technicians attended the same after continuous follow up. After repair, the machine worked for just few hours alone. Once again, the follow up has started. There are 3 point contact references given. One is Madurai, another is Coimbatore and final authority is Chennai. Total confusion prevails, as to who is really responsible for carrying out the repair relating to Madurai Jurisdiction. I am fed up, the way in which, the service complaints are handled. IFB(Micro Oven) –AMC SERVICES ARE TOTALLY DEAD AT MADURAI. Request the higher officials of this company to intervene at least by now and resolve it. Needless to mention, each and every customer, who had entered into AMC contract with Madurai service branch is facing the similar problem. Only few customers, like me, are representing this, on behalf of entire Madurai Region. The AMC services are extremely worst & highly deplorable at Madurai. Can the top officials of this company furnish their direct contact numbers in Web, for the consumers to represent their grievances?. Thanks, S. Ramaswamy

Sir, I would like to know the price of 17PM MEC 1 oven's glass price list and Is there any difference in price between you and service provider and what would be the service charge if it's delivered by your service provider separately. Kindly provide these details as early as possible. Thank you.

Sir/madam, Since I am a customer of IFB washing machine from last 38 years, Your customer service is the worst and a pathetic service which you are providing and for what reason you people have a "CUSTOMER CARE NUMBER" which do not help the customer and repeatedly asking again and again the same question in spite of mentioning the specific problem, if the line gets connected to the customer care those people will give a list of their Technician numbers CHIRANJEEVI and SUNIL(both who took the money unncessarily from us and has been absconding), MOHAN, SRIDHAR, HARISH, UMESH, PRASHANTH, all these technicians which you have kept in your company are of waste who are cheating us these people are not suitable for your company . If this continues we will be taking a severe action which may spoil your company's name . Please take severe action on all your technicians who are ready to cheat many of your other IFB customers . It is declared that your's is the worst customer service which i have been faced and i suggest anybody who want to buy IFB product please don't go coz the customer care is the worst you may face in future.I want you to take a severe action on CHIRANJEEVI and SUNIL both who took the money and has been misused absconding and has been till now, if this continues with other customer, think of your company's future and the name.

Respected Sir, I have purchased two products of IFB on 20.01.2015. One is Washing Machine (6.5 kg.), bearing Invoice No. 12/SA/1415/19258 and the other is Micro Oven (30 litres) bearing Invoice No. 12/SA/1415/19256 from Great Eastern Trading Co., Garia Branch, 433, Garia Main Road, Kolkata-700084, W.B. I have contacted IFB Customer Care Services over phone number of times and as per their advice Kolkata based service centres also. I have requested Great Eastern, Garia Branch also. But all are in vain. Till date no IFB representative has attended for demonstration. I would, therefore, earnestly request your personal intervention towards the following : 1. Pl. help me and take needful action so that IFB representative attends for demonstration/installation immediately. 2. Take this matter to the notice of the highest authority of IFB. 3. Great Eastern Trading Co., Garia Branch should be banned to sell any IFB Product as they are not taking any initiative. Your necessary action in this matter shall be highly appreciated. Scanned copies of the Invoices of the above two products are enclosed herewith. Any mistake on my part may please be excused. With regards, MD. ABDUL SATTAR MONDAL KASTURI PARK, SOUTH KUMRAKHALI P.O. NARENDRAPUR, KOLKATA-700103 MOB.NO. [protected], e-mail : [protected]@ongc.co.in

We have taken 2 years AMC for IFB Senator Front Loading washing machine with the hope that IFB will attend to the service complaints on a timely basis. We have logged a complaint on Dec 23, 2014 and it is over 1 month since the complaint and there has been no progress. We have been following up with the company who kept promising repair on several dates but nothing happened. Lastly we spoke with Mr. Suraj, who is the Zonal Manager, Bangalore the senior most person in the services chain, who promised that the part was available and that they would replace it on Jan 23, 2015. Now Mr. Suraj himself does not attend to our calls. I have never seen any company with callous attitude towards a customer complaint and with the senior most person at IFB himself is demonstrating such attitude, we don't know who else to approach now.

I have lodged a complaint as the microwave is not working on 7th jan 2015 complain number 14647230. Technician came to check and said need to change parts but after that they said parts are not available and now its almost 20 days they have left my microwave open in the kitchen. Now every day i am calling and they are saying will get back to you in the evening but no way. Every day I am speaking to new new managers I am tired of explaining my problem. Its not even a year I purchased. They are not exchanging not giving my money back. Please help. Regards, Chirantan. [protected]

Gentlemen, I am having IFB Executive Plus washing machine. Of late unbearable sound is emanating from the machine when it is washing the clothes especially between cycle D-F-G. I filed my complaint to customer care number[protected] on 17.1.2015. They gave my complaint No. as [protected]. But till date nobody turned up to fix the problem and correct it. When I contacted them over Phone No.[protected] they informed that the work is allotted to one of the technician and he will come and attend the same. Till date no body turned up. Within a period of one year I have changed the drum, outer cover, tub and shock absorber. But still the sound is emanating while the machine performs its function. When the technician visited on previous occasion he told that since bearing is changed the sound will come and it will subside after one week. But there is no improvement. Please take necessary action to rectify the problem or let them say the problem is not rectifiable.

Respected Sir, I Madhu Bala Sharma has launched a complain which complain no is 14747485 on 21-1-15 and even contacted company personals Mr Jitendra Rajput and Mis Puja to do the need ful to solve our problem they told us that Mr. R.N. Yadav will be coming to attend our complain but this all proved to be fake promises no one has visited us till date .Company is making fool o[censored]s .

After spending close to 50, 000 rupees on a combo washer/dryer unit i have faced tremendous issues in the last six months. Everytime a board needs to be replaced and because these units are sold low in numbers in this region parts are hard to get. Therefore, the customer suffers by waiting for parts to be sent from panaji for three weeks minimum. This is a four year warranty unit and i have already replaced the side board, front panel board, and the lock switch. Now it is showing an error e8. Here is the latest ticket number:12055719

sir, we are kerala state and thrissur district.we have brought a ifb washing machine and we a complaint of leakage of water first the service men and came and said that its a compliant of rubber pipe after 5 days they replaced the pipe it was not that complaint then we called again said the complaint after 3 days the come and said that its complaint of drum then we brougt the drum we called them for replacing they are saying they will come tomarrow its a month over they are not come for replacing. for washing with the hands why should we buy the washing machine. we have gurantee up to august 2015. we called the service center of thrissur. so please take necessary action. i am giving my details below T.G. Hariharan thazath house p.o peringandoor tgrissur 680581 ph: [protected], [protected]

ifb washing m/c senator 6kg not working complaint lodged on[protected], ticket no:14663302 still not rectified as on[protected]. m/c lying idle, facing a lot of problem. called customer care 5 times, still no result. please do the necessary. yours V U Sarma

Dear Sir, I am having IFB Washing machine since long time but from last 2 year its maintenance cost too much .Just 2 months back i was replace Motor & now again your service person telling us to change motor. So, now i am tired from this machine .Please do us need full. Other wise i have to go to consumer forum.

Team IFB, THis is a SERIOUS CONCERN about your service. I picked up ...a IFB convection microwave (23BC4) on 17 Dec 2014 (Inv. [protected]) . The door handle got dislocated on 24 Dec 2014. I registered a complaint[protected] on the same day. All the service engineer did was on 27 Dec that he checked and told me that I will have to pay for the handle. I said i will pay but i need in writing that Handles are NOT covered under warranty. As soon as I told this, the service guy told me that he will get back. Nothing happened till first week of Jan 2015. Posted a SoS message on FB. Got a PROMPT reply to help on 12 Jan. I am in touch with Rahul from Bangalore Office ([protected]) on a daily basis. Reason given is that the handle from Goa is on the way. Surprised!! I logged a call on 19 Jan[protected]. I asked for another person in the escalation chain. No one is ready is ready to help. I just want to share my 'wonderful' experience with my IFB microwave without a handle for more than 3 weeks. Can someone look at this message and kindly have a courtesy call with me Please? CUstomer Id 3616301. Suresh, bangalore

I have the IFB microwave oven (25CS3) which I bought just one year back and hardly used it. It stopped working due to some problem in the front panel. The complaint[protected]/[protected] has been logged for closed to 3 months now and there has been no solution provided. I have made innumerable number of calls to the call center and other area managers numbers. They just give us only false hope saying they will get back in 30 mins and never is have they. This is absolutely not what was expected from IFB product and service when I bought it.

Sir I, Dipak.S.Singatkar, serving with Jawahar Navodaya Vidyalaya Navegaon Bandh, Gondia having CUSTOMER I/D No. 3133759 begs to make representation as under, 1. I have purchased the Washing Machine directly from Nagpur head office dated 24th November 2011 vide Modal No. ELENA DX 5.5 KG.vide serial no. 0193291 having the warranty period of 5 years. The washing machine was delivered at Jawahar Navodaya Vidyalaya, Shegaon;Distt:-Buldana(Pin-444203). Thereaffter I have been transferred at Jawahar Navodaya Vidyalaya Navegaon Bandh, Gondia (Pin-441702) in the month of August -2014. However, it was found that the Machine is slightly leaking at the bottom.Thereafter, I have lodged the complaint on 09/09/2014 vide ticket no.13754039 and waited for service call. Thereafter, the same complaint was requested to be entertained for thrice. But no avail was done.Thereafter, waiting some days the complaint was brought to the knowledge to the Regional Manager Nagpur, Shri Ajay Sachdev on his mobile (no.[protected]) and requested him to do the needful.He was requested thrice. But still after a fortnight the complaint was persuaded and he was requested to help in this matter.But still there was nothing happened. 2. Thereafter, again another complaint about the same problem was lodged on dated 07/01/2015 vide ticket no. 14648413.and was again requested to the customer care by providing the previous complaint's feedback and requested to solve the problem at the earliest.But till dated it is pending.The matter was brought to the knowledge to Shri Prashant from Amravati, through whom the Washing Machine was purchased. Sir I'm deeply regretted about service matter. And I'm requesting you to take the matter in your account as early as possible and help me. Thanking you, Yours faithfully, Shri. Dipak S.Singatkar

My microwave oven is under AMC and its not functioning... I registered a complaint on 12th Dec 2014 and my ticket number is 14446051. After repeated complaints and reminders the engineer visited on sometime in Dec The engineer came checked and told he needs to replace the faulty part. Till date the issues is not fixed and no one is visiting. I am following up regularly but no progress. I am not sure whom to contact. I guess I have to go to consumer court.

My washing machine is under warrnty and its door lock had fused due to which it was giving error message and stopped functioning... I registered a complaint on[protected] and my ticket number is [protected]. after repeated complaints and reminders the engineer visited on 19th .The engineer came checked and took the faulty spare part with him . During this the manager of chennai region was in touch and he promised that it will be replaced by 21st . Till date every morning he says the engineer will come by 4.pm then by 8 p.m and after that puts his phone on hold or off mode It is not that the spare part is not there with them as in their conversation which was on concall with me they said the spare part is with them. The manager is mr. Ravi Ganesh and his mobilenumber is[protected] hope some action soon

Sir. It is intimated that I have purchase ifb top loaded washing machine on 31 dec 14 from paradip odisha. Model - AW6501RB. I am facing a lot of problems from the time of installation. And 3 to 4 times I have complained and ur serrice provider told me it has to change. And u talk to our office for change the machine. I talk to bhubneshwar main branch they are also not taking interest. So I request u sir pls replace this machine or rectify the problem. i will be very thankfull to you

I got new washing machine yesterday, and I paid Rs.27250 for señorita side open model, and they said its 4 years warranty and for demo, company person will come. the person who came for demo from IFB said, only if we purchase stabiliser and filter the product will cover under warranty, without stabiliser it will not cover under warranty, I immediately contact the company but they didn't pick up. So we were forced to buy filter and stabiliser for Rs 3300. Today I went to the company to enquire about the stabiliser but they replied it's not like that and without stabiliser the warranty will be climbed. It's totally cheating kinda thing, that we were forced to buy stabiliser and filter threatening us that it will doesn't cover under warranty. It totally abuse. I need immediate action.