| Address: Chennai, Tamil Nadu |
Dear sir,
I am using IFB Senator washing Machine for the past four years. From 7 Oct 2014 I have got problems in my washing machine. I have complaint many times. The h no are [protected], 12045727, 12045727, 11997592, 11947419, 11923106,[protected], 11808174. But each time the serviceman comes they are unable to solve the problem. They have changed the small circuit board once but still the problem is persisting. Today a service man came and demanded Rs 3700 for repairing since the warranty period is over. But I have been asking to clear the problem since October 2014. But now they have found the mistake and charging huge amount for repair. This is unsatisfactory as the serviceman was dragging till my warranty expires. Please take necessary action.
Mobile no of service persons came are [protected], [protected], [protected],[protected], [protected]
I did not expect this from a famous company like IFB.
Mar 30, 2017
Complaint marked as Resolved customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2015
IFB Industries Customer Care's response Dear Alphin,
We are extremely sorry for the inconvenience caused, We are looking into your concern, and will revert at the earliest .
IFB Team
Verified Support
Jan 21, 2015
IFB Industries Customer Care's response Dear Alphin,
Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.
In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com
Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.
IFB Team
Unfortunately I decided to buy the IFB Direct Drive 7Kg Front Loading SS Drum washing unit about 2 years from now. The decision for purchase of IFB was influenced on its use during my overseas stay. However, since installation it has heavy vibration especially during spinning cycle which make the machine to move in any direction abnormally/aggressively. The IFB Service Engineers did continue justifying and sold as well the accessories such as Wheeled Platform. Can IFB suggest the right action as machine can not be kept tied with belt to keep positioned? Also, cloths get perforated during wash for some unknown reasons while the complete cycle gets automatically selected. Again the reasoning justified by visiting IFB Service Engineers/Technicians is never satisfactory and in the name of solution they try/sell the De-scaling Powders. Could the no use or sparingly use of De-scaling Powder be the reason for perforation? Obviously, above remedial measures suggested by visiting service engineers are profiting the product seller/shop but tarnishing IFB's credentials. As it is Indian market, such unsatisfactory explanations continue and I am still not convinced if the same works in Germany (the parent country). Possibly, the service support is dependent on poorly trained/educated/low paid people whose aim always remain focussing the shop/seller profit and so his share of profit at IFB's image. N R K Sinha, [protected]@gmail.com [protected]