IFB Industries Complaints & Reviews

Dear Sir My IFB topload washing machine is not working properly as the program for washing for 43minutes stops inbetween and machine gets stopped. I made complaint on 27/08/2014 with my ticket no 11683207 and the technician came after 2days and verified and told me that the program board has to be changed and it will come only after 2days. But after 2days no one turned up and just closed the complaint ticket in your system. I called daily to the number by your service centre but no response. Then when I called your call centre on 6th sep 2014 they registered my complaint (Ticket no[protected] as fresh saying your previous complaint closed with board no stock. I do not understand what for such useless people working at your service centre. The second technician came on 6th and told he will bring the board on Monday, but no one turned till today 11the sep 2014. I do not get good service for putting AMC for 2years with Rs3500 with reason you have not changed any new part to the machine saying that this not in AMC that is not in AMC like that I spent more or less more that 50% of the cost of the machine in Service itself. At least now try to put do good service for me. Please send the technician after 4.30pm as we both are working no one will be at home. Thanks K S Narasimhan Mobile no [protected]

Sir, I have logged my complaint on dt[protected]. My complaint no is 13728863. But, my complaint has not been attended till now . I have remainded many times, but no efforts have been seen. Only false assurance has been given to me. I am very disappointed for bad service. Kindly attend my complaint urgently as early as possible. We are facing more problem . With Regards Vijay Bahadur

In My IFB washing machine there is heavy vibration due to bearing damaged and machine is under AMC.. I registered a complaint with the company on 25 th Aug 2014 thro customer care number. and TICKET NO is 13640819 i also got a confirmation mail from ifbglobal that the complaint will be attended with 48 hours. I did not receive any call till 3 th Sep-14 and again i called them. They said within 24 hours the local service personnel will contact and set right things. Till today i have neither received any call from the local service personnel or any reply from ifb. Every time i am facing the same problem. Can this be solved from your end please. My ticket.13640819, VADODARA, GUJARAT.MY NO-[protected].

I have a IFB micro oven. I have valid AMC also for availing maintenance services. I have lodged a complaint about 3 months ago, for a minor nature of repair work to the service, centre at Nagercoil, Tamil Nadu, vide ticket no. 11572426. The defect is, ON/OFF touch button switch is not making contact, hence the entire unit is not able to be used. As spare was not available with them, they have recorded by themselves that the defect was rectified by the user on own and they have closed the record of the above complaint (ticket no.[protected] without rendering the required service. Repeatedly I contacted them, but they did not respond at all to take up the work. You may please intervene and do needful at the earliest. Balasingam (Mobile [protected])

Hi, I had lodged complaint on 04th Sep ’14, Today being 09th Sep ’14, None from the IFB team bothered to call back and correct the status of IFB Dryer .Every day i spoken customer number I post spoke to samiksha IFB Representative, He had promised to resolve today 09th Sep, Today, But, i was not surprised, I did not get response till after noon, When I called up Magdalin, again to my surprise call was answered . who was rude and did not care for customer. Also responded with don’t care attitude. When I responded to take up the case in consumer forum. He reverted to take it up whom so ever. Agency have closed the ticket from back end without even solving the issue with IFB dryer.IFB Brand value have been held at stake by staffs who cannot acknowledge customer concern and respond ? This was not the first time I have concern with these guy, I have decided to take up in consumer forum . Thanks/Regards -- Vishwas Satarkar / Maintenance Executive – jüSTa Panjim, Goa Off Marine Drive, Caranzalem, Ilhas, Goa - 403002 Cell: +[protected] / Land Line: +[protected] Email: Website: www.justahotels.com

In My IFB washing machine there is heavy water leakage from the cabinet. I registered a complaint with the company on 4th Sept 2014 thro customer care number. and i also got a confirmation mail from ifbglobal that the complaint will be attended with 48 hours. I did not receive any call till 8th and again i called them. They said within 24 hours the local service personnel will contact and set right things. Till today i have neither received any call from the local service personnel or any reply from ifb. Every time i face the same problem. Can this be solved from your end please. My ticket number given by IFB for my complaint is :13710729.

I Own an IFB Digital 6 kg washing machine purchased 4.5 years ago. Warranty for 4 years expired recently.Gave service call on 11.07.14. Service rep visited and told to replace machine as the model is no longer in production. When i resisted that such costly machine cannot be replaced in 4 years i was told that there is a conversion kit for the PCB and it will cost 5500rupees. I agreed . Next day i got call from IFB Kochi Kerala telling that they will repair the item in 5 days and that they will close the call complaint no. 11558233 . After getting no esponse for more than 3 weeks i started communicating with IFB cust care on email and was assured that the spare has been despatched from Goa and will soon be repaired. after many communication with cust care on email and Mr mahesh of IFB kochi i am always given one or other excuse telling that product shipment is delayed due to some festival etc.When i asked for some commited date i was told that they will revert back . still no reply.All complaints are falling on deaf ears. I Think they assured me of repair only to withdraw my complaint. Request your intervention as they are repeatedly fooling me with excuses and even after 2 months my machine is still out of order Unnikrishnan IFb complaint no. 11558233

IFB not providing service directly closing the complaints I have registered the same complain more than 4 times, but no service is provided and they are closing the complains directly and send the message on the registered complain. i have recently done the AMC for 2 Years and now they are not providing service, they are not listening to the customer I have registered in IFB with [protected] this mobile number as a "Laxmanbhai Keshvani" Name

Dear sir I, myself Mrs Abhyankar am using IFB dish washer for last 3 years . I am very glad to say that dishwasher of your co. is very nice and it is very helpful to my family. From last week the machine is showing F1 error and used to stop working temperarily. I registered complain with Pune customer service centre. A man (Mr Rahul) came next day, he couldn’t solve our problem. But machine started working that day. But on next day same problem occurred . Same man came after 2-3 complain requests. He started the machine again and said to call him afterwards. On Saturday when again same error had occurred I called to Mr Rahul. But till date my query is not solved. The answers I am getting are 1) When I called at 11.00 am, Mr Rahul has not come to office, we will give your message 2) At 12.00 pm I am coming within 1 hr. and visited at 3.30pm 3) At 3.00 pm now the day is ending, I will come after 2 days I am very confuse with your working hours. Please do needful Thanking you Mrs Abhyankar (M [protected])

I have IFB Serena 5.5 liter washing machine. It has been six years since I purchased the machine. Every 6 months once the machine will come up with one or the other problem. When customer care is called, they send people who force to buy accessories such as water purifier and all, but even after installing those products, machine continues to give trouble. This time when my machine's drain was not working I called customer care and the response was really very bad. Those people came, they asked what is the problem and they did not even open up the machine and started saying pump is gone, and need to be replaced, that costs 2000 Rs and if I want the warranty to be extended I need to pay 3500 rs. I requested them many times asking to see if there was some obstruction in the pipes and to open and see, but they wont, they left me with no option other than changing the pump. These customer care simply pull money from our pockets, IFB washing machine may be the product is good, but service is really too bad. I would never suggest this machine for my friend or any people I know.

I have purchased a Microwave Oven online, the order[protected]. I called the customer care for demo, got the request no.13649037 on 26thAug 2014. Which was cancelled without demo and again I have contacted the customer care on 6thSep 2014, ticket no.13732903. So for its unattended.I have got the Area service person mobile no. [protected] called multiple time for demo, which is unattended so far. I could not understand for a demo, is the customer need to wait for 15 days??? After purchase?/

The washing machine was not working so we called IFB customer care and a technician was sent on the same day which was friday, He checked and said the silencer of the machine was broken and he had to repair it. Actually the problem was that the knob rotating and it was always at the start and was not moving to the end. When we said the problem was something else he insisted that it was the silencer and made us take the insurance and took 4000 rupees saying the machine will be repaired by monday. But he dint turn up, and we had to call him again he said that it would take 4-5 days. Still he dint turn up so we had to constantly call him then he finally came on the 6th day and replaced the silencer. But that dint fix the problem so we called him again and he came after two days and said he would come with the new knob and get it replaced, Now its almost 4 days and still he keeps saying that he would turn up the end of the day but we have no clue when he is going to come and fix it. When we call the customer care they just raise a new complaint rather than trying to solve the problem.

I Purchased IFB Senorita SX Front load washing machine about 2 years back. From the first month onwards machine started giving problems. I had filed complaints and had to wait nearly a month for their after sales service response. Even on September 1, 2014 I filed a complaint no: 13694321. But till today there is no response from IFB. Last time when I filed complaint and waited more than a month for their service. I don't know about the other products of IFB. But this particular model is continuously giving problems. Moreover they have very bad customer service. Please don't go for this Product. Regards, Rajesh Lingadurai

dear all

my complaint is pending from three months, your engineer fixed a used tub with the help of m-seal, but the leakage is not stop, after that i called to parihar, nu till noe no solution, every time they replaced a used part, plz do a needfull. in a one year amc, my machine is dead from 3 month

thanks
devendra
shiv dham colony
aligarh
[protected]

IFB service centre from NOIDA charged 8000 from me for replacing the body and renewing of AMC but machine never worked after replacement of body from last one month. IFB ghaziabad service centre head is making fool of me, I have been calling him from last one week regularly and no one visiting from their side. IFB Ghaziabad/NOIDA service centre is a big fraud . Vishal Chopra

After purchasing an IFB washing machine in July, 2014, I ordered an aqua appliance (water softener) for the machine through online store of IFB. Since the appliance has been delivered, I have been chasing their customer support to send a technician and fix it to the machine. It has been around 10 days and I am still hoping if they would wake up. The worst part is that their local representatives closed the request/ticket without even contacting me. When I followed up with the customer care, they just opened a new ticket. The second ticket was also closed without any resolution. I spoke to their area manager, chased them for several days, but in vain. The third request is now open and I have lost all hopes that it would ever be addressed. After having used appliances from other leading brands, I can confirm that IFB has got the worst customer service. Unfortunately, they do not have any escalation channel or any senior contacts available on their website also.

I have purchased an microwave and washing machine from your company (IFB). The oven has stopped working. There is sound coming in washing machine while running. Please send the engineer for check and repair. Mr. Alok Kumar Srivastava B-306, Sector 19 Noida-201301 Ph-[protected]

This is the worst customer service experience to me (Vijai Kumar M) ever and that too with a multinational brand. It has been more than a month (4th August 2014) that the product has been reported for service and there has been no response from the product service wing. The customer service division (Call Center) is hopeless and is of no use... I has personally called them more than 4 times and none of the promises made were ever attended or even the least empathised. The washing machine was taken by the service unit - Anu tech from Hyderabad (Vijaya Nagar Colony) and returned back after 20 days with out servicing the machine after more than a dozen calls made to them on the status of the product (Mr. Sallauddin - [protected]), further they never even provided a gate pass when the machine was removed from their service center. The technician also did not accompany or attend the to the product after it was taken back post the service. When this was reported to their higher ups - Mr. Sameer [protected] also visited my place and also acknowledged that, there was service done on the machine and promised to return the following day to service the machine. Nor did he turn up nor answer my calls When contacted other IFB authorised service center they refuse to take the call as they claim this order was processed through Anu Tech Services earlier I have also been asked to contact their senior official Mr. Arshad Ali - [protected] and have followed up with him for 3 days and has not attended the call in spite of promising to attend This is a sorry state of affairs with a big brand who make tall claims but do nothing to keep their customers happy, who are willing to pay for their services and this is not free. This is has to be addressed, mitigated and ensured that no other customer is treated like. Thanks and Regards Vijai Kumar M [protected]@gmail.com

In my IFB washing machine the inlet hose plastic threaded coupler is cracked and water leakage is there. I made a complaint on 18-08-14 and daily enquire about the same. Daily response is today it will be attended and so far not attended. Today they give new complaint No.11713779. I feel shame to be a IFB customer. Please rectify atleast today.

I had a SENORITA VX front loading washing machine & customer id no. is 3634191. I have made my complain on[protected] to repair my machine as it is stop taking water & stop in between the program & second on[protected] with same problem but no help from customer care and from service center.Only fake promises.On first complaint Mr. Rahul(technician) told me that Magnetic water inlet is not working so he changed it but that part was fine he told me. The same problem arise on[protected]. This time Mr. Rahul told me that PCB plate is not working as he was unable to diagnose the problem and i request customer care to send a senior technician instead of sending senior he gave me Mr. Amol mobile number [protected].On calling him he told me that he will repair my machine on[protected] but no response till date. So please repair my machine(serial no. 027328)