IFB Industries Complaints & Reviews

Warning future Customers of IFB, No after service after the sales! You will get stuck with the appliance! I am an IFB consumer for 25 years so far so good. until I bought dryer in Aug 2014 The installer installed upside down so that the label and timing cannot be read. 2. Because of that the door cannot properly close. The store manager is fully cooperative and he is eager to Settle the issue. But the installer and the regional office is not willing to settle the complaint. It appears they want to charge for the service for the mistake they done. Beware!

We have purchases IFB front loading washing machine on 2013 with the manufacturing warranty of 4 years. And now about 15 days back the machine completely stopped working. We have complained every where which connects with the IFB, CUSTOMER CARE, SERVICE REDRESSAL ETC., But all went in vain till the date they haven't attended the complaint. we even told them that if it is not attended immediately then we will go to the consumer court but it has zero impact on them. The complaint no is 13691180..

It is sad to inform you that i have bought MICROWAVE OVEN 30 SRC1 ROTISSERIE and ELITE AQUA SX 7 KG in Dec 13, But in my Microwave oven problem occurred of power supply in month of Jun 14 and i lodge a complain to customer care and same was rectified by replacing my power supply panel with new one, but again after 15 days same problem occurred, i lodged so many complain then technician came and told that there is problem in circuit and that cant be rectified and that is to be informed to IFB distributor and same was informed to distributor Bharat who is looking to my zone (Visakhapatnam, Andhra Pradesh), he told i will send the technical and will be resoled but after calling so many times no one came to see the problem.Then i tried to talk to customer head Miss Kalyani in hyderabad but after caling her 1000 times she just cut the phone.It has gave me a shock of seeing the response towards costumer and i habe been mentally harased.I also called so many times to customer care to give me the Nodal Officer no so that i can make complain but they simply told me that we dont have the no.So now tell me waht to do since i was palling to buy another product of IFB but it now i am in fear to see the service.plz help me out.

From over one month plus, Senorita IFB washing machine Complaint unaddressed. Earlier I was told "will get back once part arrives" by dealer. Mc in AMC. Written and called IFB Service Centre multiple times /Complt no[protected] no action yet. each time a polite voice says "will act". They also gave ph no of Mrs Harshali, Service, here in Pune. Spoke and recorded complaint no to her. One week back she said she "will ring back in 10 mins" Still waiting... Not picking up phone -past 3 tries! Where do I go next??

I am the 1st time user of IFB product, I bought a Micro Oven (20 ltr.) in Dec 2011, after two & half years having technical problem not heating food on 10.08.2014. Telephonic complaint lodged to customer care Ticket no 13542634 dated 11.08.2014. Next day on 11.08.2014 representative attend my complain and said want to change one electrical equipment with charge of Rs. 2000/- around and service charge of Rs. 217/-. Next day on 12.08.2014 I confirmed to this representative to restore the system as he was advised. But after that still waiting no operational movement from your side. Being a branded company IFB, there were no technical/electrical equipment available yet now after 18 days. Still waiting for you assistance. Please look into the matter & solve the problem immediately. Koustav Mukhopadhyay 47, Hem Chakraborty Lane, Howrah - 711101 [protected]

dear sir since i have made complaint to customer care executive on 20th aug 2014 and my docket nos is 13602552 regarding display and power panel not working after three days technician came to me se saw machine and said ur power panel has to be changed at the same time he ordered that part at bhopal service centre but they r showing inavailability of that part. so plz arrange that part as soon as possible we r wating since last 11 days and there is no response DR subhash kothari mandsaur-M.P pin- 458001 mobile :[protected]

I have purchased IFB Washing Machine SERENA SX 5.5 KG (Sl. No. WT SER SX B 038021) on 09.12.2010 at Arakkonam. Now the machine is not functioning in some stages. I was made a complaint on 22.08.2014 to Customercare Service over phone. Mr. Karthik, Technician who came and attended on 25.08.2014. He said that the Aqua filter (extra fitting) is only the problem which is kept external side of the machine. But the real problem was not solved till now. Our findings: 1) Machine Thumbling is not working. 2) Rinse and Spinning has been working. I request you to send your Senior Technician and rectify the problem immediately to the following address, since we are suffered for 10 days . Address : N. JEEVALAKSHMI, NO. 46A, LATCHI AYYANAR 3RD CROSS STREET, ASHOK NAGAR, ARAKKONAM-631 001, VELLORE DISTRICT, TAMIL NADU. MOBILE NO. [protected]. Thanking you,

We got one of your service provider from just dial, they have provided us ifb service centre, i have spoken to them, they have sent some person and identified some mistake and took the machine with them on 23 august, subsiquently they quoted high price but i requested them for low cost repair. The person was in hurry and took the machine and told he will deliver in 3 days back, subsiquently he called me and spoke in bad language, after that the person as disappeared. After so long period and process i got my machine by thursday 8 pm, since we could not check the machine at that time, next day morning when i checked the machine it wsa not working. Immideatly i made a complaint for conserned officer, since there was a holiday he told he will be sending the person early morning on saturday, since it is 6 pm still the service person has not come yet. We have waited since morning.

It is my mistake that i have purchased by seeing your add. If you could not able to give a good service than why you are running the company.

Copy to just dial.

Regards
Gunjan agarwal
[protected]
Bangalore

sir same type of complaints coming three times - .(Drum)complaint. after this we have taken insurance from your dealer .but again it repeated .last Monday i registered a complaint to your service center(M#[protected]) and the complaint no is 11683084 but still nobody called or came to rectify it .how do i manage 6 working days without using your machine ?if this kind of complaint handling how can i suggest your products to my friends? please think i am a plus 2 teacher and teaching 320 students per year .what should i say about your products to my students???? please do the need ful

I have lodged complaint on Wednesday 27august for ifb dishwasher not working. ...i received call on 28august from service person that he is coming to home for dishwasher check...but at the end he did not came.Again after repetative calls he again said on 30 august @ 4pm still he says he will come in 15 minutes... worst part is customer care gave me this number [protected] to contact but No one lifts it.Then what is the purpose of the person who has this contact number ? Better you avoid giving this number.

I have already registered my washing machines complaint ticket no1366570. But not rectify my compliant for one week days and we are staying in a flat and it is too difficult to wash cloths, so send the technician immediately, name :B.Murali my contact number is [protected] Regards Murali

Sir, My Name is Vikas P. Ghate Customer id. is 10736737 ., I had taken a IFB Washing machine from MAHAVIR ELECTRONICS Kondhwa, Pune . after taking machine within 8 days it is not working properly then i contact with customer care no. [protected] then a technician came and do something and told me that buttons are not working properly. so request to Mahavir electronocs and IFB Company to replace me the same . But every time they give me assurance we will replace it withn 2 to 3 days But till date it was not replace . Harshali Madam who is the pune executive every time give me false commitment . sO I REQUEST YOU TO LOOK INTO THE MATTER OTHERWISE TAKE YOUR MACHINE BACK AND GIVE ME MY MONEY . IF YOU ARE NOT READY TO DO THIS THEN I WILL GO TO CONSUMER COURT BECAUSE I HAVE EVERY DETALS AND TRANSCTION, PHONE RECORDS, COMPLAINT NO ALSO THANK YOU MY email id is [protected]@gmail.com Phone no. [protected] [protected]

My washing machine has not in working since last two years, no complaint attend bye service centre& dealers my home address is 13- pahasu house, civil lines aligarh. up and E -mail ID :- ap . alig @gmail.com, mob no. [protected], [protected]

Dear Sir,

Following communications shared with them is enclosed here with your kind reference.
Regards.MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal com Aug 28 at 2:59 PM
Kind Attn: Mr.BIMAL SORENG.
Do you justify it?Neither your local team /Duke Service Center are on phone nor you are replying, insipte of daily follow-up.We shall wait your reply till evening, failing which, we will be compelled to take hard decision.
Regards.
MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal.com 20 Aug
Dear Sir,
It is still pending.
hanks & Regards.
MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal.com Aug 28 at 11:33 AM Dear Sir, Can we expect end to this from your goodselves.
Regards.MANJEET S.Mob.0-[protected]

On Thursday, 28 August 2014 1:01 PM, manjeet singh <[protected]@yahoo.co.in> wrote:
Since last 15+days we are reminding you for washing machine repair, but in vain.
Can you arrange to supply the reqd. spares ( rubber bellow set intake from dispenser to drum &
outlet from drum and bottom shocker sets)for
senator model/2007, to enable us to restore m/c at our own.
Your immediate response shall be highly appreciable. Pl. convey at my cell phone.
Regards.
Manjeet Singh
[protected]
On Thursday, 28 August 2014 12:57 PM, manjeet singh <[protected]@yahoo.co.in> wrote:
Since last 15+days we are reminding you for washing machine repair, but in vain.
Can you arrange to supply the reqd. spares ( rubber bellow set intake from dispenser to drum & outlet from drum and bottom shocker sets)for
senator model/2007, to enable us to restore m/c at our own.
Your immediate response shall be highly appreciable. Pl. convey at my cell phone.
Regards.
Manjeet Singh
[protected]
from. manjeet singh <[protected]@yahoo.co.in>;


To: [protected]@ifbglobal.com
<[protected]@ifbglobal.com>;


Subject; Re: RE: Re: REMINDER 2nd

Sent Thu, Aug 28, 2014 6:03:44 AM


Dear Sir,
Can we expect end to this from your goodselves.
Regards.
MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal.com Aug 27 at 12:38 PM While we thank your replies to our reminders.
We are not in a position to use washing m/c.
since 8.8.14 . Your dealer is not responding
positively till date to our calls.
Do you still call it a customer oriented attitude?
Don't you lose your customer's faith in your
product and after sales services as you claim?
Regards.
Manjeet Singh
[protected]
From:

[protected]@ifbglobal.com <[protected]@ifbglobal.com>;

To:

<[protected]@yahoo.co.in>;


Subject:

RE: Re: REMINDER 2nd

Sent:

Fri, Aug 22, 2014 5:49:13 AM


Dear Sir,
We regret the inconvenience caused to you.
We have escalated the issue to our branch to have it attended.
Thanks & Regards, Bimal SorengIFB Customer Service
________________________________________________________________________________...⇄
Dear Sir,

It
is still pending.
Thanks
& Regards.
MANJEET
S.
Mob.0-[protected]

On Tuesday, 19 August 2014 10:36 AM,
"[protected]@ifbglobal.com" <[protected]@ifbglobal.com>
wrote:


Dear Sir,
We regret the inconvenience caused to you.
We are looking into the matter and will revert shortly.
NOTE: If you choose to reply via email, please do not change the subject
line so that we can directly refer your case.
Thanks & Regards, Bimal SorengIFB Customer
Service

To [protected]@ifbindia.com


Aug 15 at 10:04 AM
Dear Sir,
We may like to introduce ourselves as your product user since past around
twenty years.
Further, this has reference to your SMS-AM-IFBSER dated 07.08.14, in
regard to ur offer
of free service from 06 to 12.0814, for IFB make product users.
Following that we recorded ourrequest asper ur confirmation TD_IFB
CRM[protected]dtd.
07.08.14, for washing m/c, which followed with our telephonic reminder/
counter assurances
by your representative on 11 & 12.08.14
But failed to get any positive attitude from your end.
Is this a commitment/after sale service that too from a business house of
your repute.
Don" you loose your credibility by this causal attitude.
Regards.
MANJEET
SINGH

I have IFB Microwave Oven(I still regret, why I purchased IFB). I have given complaint 3 times since 18-Aug-2014. But to my surprise, their Service center person call and set up a time and did not reached and when I called him, he switched off his cell. I complained this thing to them, they says your ticket is closed from Service center side, when I narrated the same they raise 2nd request to which I still waiting a response. Vishal Noida

I have been purchased a Washing Machine on 24.9.2011.When IFB commissioned it, he committed for 4years warranty along with documents. But at this time IFB Lucknow said that the warranty of this machine has been expired. I have all documentary proof regarding this.I am facing this problem since 4 months. I have a complain but he does not attend. Please suggest me why should not go to consumer court. Thanks. Sunil Kumar Murmu C-132/2 RDSO Colony Manak Nagar, Lucknow. Mob:[protected]/[protected]

I have my complaint with my washing machine.I already approached customer service more than 10times but nobody is here to solve the complaint. Here are my ticket numbers[protected] on aug 11th and 13624994 on aug 23rd. Im calling every one. But no body is responding. Kindly note plzz give me the service and this is worst service i ever faced.

The IFB dryer i have was not working properly for which i called your service People.An IFB service engineer looked at it and reset the safety button, told me its working fine, took the service charges and went away.The Problem was not rectified for which i had to call hi again a day later.He looks at it and tell me that a switch has to be changed for which the spares have to coe fro the copany.this happened 3 weeks back.I have been calling him up regularly but he says that the spare hasnt come.DOes it take a month for IFB spares??I have never had an experience like this with any other brands. I a now tired of calling because he gives me the same answer.Can something be please done about this??i think 3 weeks is too long.My experience with IFB servicing has been so bad that next tie onwards i will make sure that i will not buy any IFB appliance.

I have purchased a new IFB Elena Aqua VX washing machine on 4-7-2014 from Sundar Radios, Marthandam, Tamilnadu. My customer ID is 3933006. Immediately after the completion of Demo by the service person from IFB, on the very first day of working of this newly purchased washing machine, the machine was stopped. I informed this to the customer care and after continuous calls made by me, the service person attended the problem and partially cleared the problem. From that day itself, the power LED available at the control panel is not working and the service person informed that it will be ordered and replaced immediately. I have lodged a complaint with the IFB customer care number[protected] and also registered a complaint by sending sms 'IFB' to 58888 and I have received a complaint ticket number 11561639 from IFB. But till now, even after nearly two months the problem is not yet resolved. Just I have received few calls from IFB informing that a service person may contact soon. But no use till now. What is the next step I should follow. Please inform me. S.W.Franklin

I have an Elina washing machine of IFB which is under AMC vide no. JSR/2460 dt.09.02.2013 and valid till 08.02.15. It developed a problem of water leakage and the complain was lodged on 21.08.2014 with your call centre vide no.10151013. Regret to inform you that till date ie. 26.08.14 the service has not been rendered. I followed up with your call centre as well with your local office but of no use. Situation is that for last 5 days I am unable to use the machine after spending on AMC for better service. Your local office at Jamshedpur is worthless. I never get proper response from them and unable to understand that why they choose 2nd half only for service. Please note that due to highway broadening work most of the time power goes off in 2nd half and I requested them to send the technician in 1st half but in vain. I request you to look in to the matter and provide the services.