IFB Industries Complaints & Reviews

I have already registered my washing machines complaint ticket no1366570. But not rectify my compliant for one week days and we are staying in a flat and it is too difficult to wash cloths, so send the technician immediately, name :B.Murali my contact number is [protected] Regards Murali

Sir, My Name is Vikas P. Ghate Customer id. is 10736737 ., I had taken a IFB Washing machine from MAHAVIR ELECTRONICS Kondhwa, Pune . after taking machine within 8 days it is not working properly then i contact with customer care no. [protected] then a technician came and do something and told me that buttons are not working properly. so request to Mahavir electronocs and IFB Company to replace me the same . But every time they give me assurance we will replace it withn 2 to 3 days But till date it was not replace . Harshali Madam who is the pune executive every time give me false commitment . sO I REQUEST YOU TO LOOK INTO THE MATTER OTHERWISE TAKE YOUR MACHINE BACK AND GIVE ME MY MONEY . IF YOU ARE NOT READY TO DO THIS THEN I WILL GO TO CONSUMER COURT BECAUSE I HAVE EVERY DETALS AND TRANSCTION, PHONE RECORDS, COMPLAINT NO ALSO THANK YOU MY email id is [protected]@gmail.com Phone no. [protected] [protected]

My washing machine has not in working since last two years, no complaint attend bye service centre& dealers my home address is 13- pahasu house, civil lines aligarh. up and E -mail ID :- ap . alig @gmail.com, mob no. [protected], [protected]

Dear Sir,

Following communications shared with them is enclosed here with your kind reference.
Regards.MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal com Aug 28 at 2:59 PM
Kind Attn: Mr.BIMAL SORENG.
Do you justify it?Neither your local team /Duke Service Center are on phone nor you are replying, insipte of daily follow-up.We shall wait your reply till evening, failing which, we will be compelled to take hard decision.
Regards.
MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal.com 20 Aug
Dear Sir,
It is still pending.
hanks & Regards.
MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal.com Aug 28 at 11:33 AM Dear Sir, Can we expect end to this from your goodselves.
Regards.MANJEET S.Mob.0-[protected]

On Thursday, 28 August 2014 1:01 PM, manjeet singh <[protected]@yahoo.co.in> wrote:
Since last 15+days we are reminding you for washing machine repair, but in vain.
Can you arrange to supply the reqd. spares ( rubber bellow set intake from dispenser to drum &
outlet from drum and bottom shocker sets)for
senator model/2007, to enable us to restore m/c at our own.
Your immediate response shall be highly appreciable. Pl. convey at my cell phone.
Regards.
Manjeet Singh
[protected]
On Thursday, 28 August 2014 12:57 PM, manjeet singh <[protected]@yahoo.co.in> wrote:
Since last 15+days we are reminding you for washing machine repair, but in vain.
Can you arrange to supply the reqd. spares ( rubber bellow set intake from dispenser to drum & outlet from drum and bottom shocker sets)for
senator model/2007, to enable us to restore m/c at our own.
Your immediate response shall be highly appreciable. Pl. convey at my cell phone.
Regards.
Manjeet Singh
[protected]
from. manjeet singh <[protected]@yahoo.co.in>;


To: [protected]@ifbglobal.com
<[protected]@ifbglobal.com>;


Subject; Re: RE: Re: REMINDER 2nd

Sent Thu, Aug 28, 2014 6:03:44 AM


Dear Sir,
Can we expect end to this from your goodselves.
Regards.
MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal.com Aug 27 at 12:38 PM While we thank your replies to our reminders.
We are not in a position to use washing m/c.
since 8.8.14 . Your dealer is not responding
positively till date to our calls.
Do you still call it a customer oriented attitude?
Don't you lose your customer's faith in your
product and after sales services as you claim?
Regards.
Manjeet Singh
[protected]
From:

[protected]@ifbglobal.com <[protected]@ifbglobal.com>;

To:

<[protected]@yahoo.co.in>;


Subject:

RE: Re: REMINDER 2nd

Sent:

Fri, Aug 22, 2014 5:49:13 AM


Dear Sir,
We regret the inconvenience caused to you.
We have escalated the issue to our branch to have it attended.
Thanks & Regards, Bimal SorengIFB Customer Service
________________________________________________________________________________...⇄
Dear Sir,

It
is still pending.
Thanks
& Regards.
MANJEET
S.
Mob.0-[protected]

On Tuesday, 19 August 2014 10:36 AM,
"[protected]@ifbglobal.com" <[protected]@ifbglobal.com>
wrote:


Dear Sir,
We regret the inconvenience caused to you.
We are looking into the matter and will revert shortly.
NOTE: If you choose to reply via email, please do not change the subject
line so that we can directly refer your case.
Thanks & Regards, Bimal SorengIFB Customer
Service

To [protected]@ifbindia.com


Aug 15 at 10:04 AM
Dear Sir,
We may like to introduce ourselves as your product user since past around
twenty years.
Further, this has reference to your SMS-AM-IFBSER dated 07.08.14, in
regard to ur offer
of free service from 06 to 12.0814, for IFB make product users.
Following that we recorded ourrequest asper ur confirmation TD_IFB
CRM[protected]dtd.
07.08.14, for washing m/c, which followed with our telephonic reminder/
counter assurances
by your representative on 11 & 12.08.14
But failed to get any positive attitude from your end.
Is this a commitment/after sale service that too from a business house of
your repute.
Don" you loose your credibility by this causal attitude.
Regards.
MANJEET
SINGH

I have IFB Microwave Oven(I still regret, why I purchased IFB). I have given complaint 3 times since 18-Aug-2014. But to my surprise, their Service center person call and set up a time and did not reached and when I called him, he switched off his cell. I complained this thing to them, they says your ticket is closed from Service center side, when I narrated the same they raise 2nd request to which I still waiting a response. Vishal Noida

I have been purchased a Washing Machine on 24.9.2011.When IFB commissioned it, he committed for 4years warranty along with documents. But at this time IFB Lucknow said that the warranty of this machine has been expired. I have all documentary proof regarding this.I am facing this problem since 4 months. I have a complain but he does not attend. Please suggest me why should not go to consumer court. Thanks. Sunil Kumar Murmu C-132/2 RDSO Colony Manak Nagar, Lucknow. Mob:[protected]/[protected]

I have my complaint with my washing machine.I already approached customer service more than 10times but nobody is here to solve the complaint. Here are my ticket numbers[protected] on aug 11th and 13624994 on aug 23rd. Im calling every one. But no body is responding. Kindly note plzz give me the service and this is worst service i ever faced.

The IFB dryer i have was not working properly for which i called your service People.An IFB service engineer looked at it and reset the safety button, told me its working fine, took the service charges and went away.The Problem was not rectified for which i had to call hi again a day later.He looks at it and tell me that a switch has to be changed for which the spares have to coe fro the copany.this happened 3 weeks back.I have been calling him up regularly but he says that the spare hasnt come.DOes it take a month for IFB spares??I have never had an experience like this with any other brands. I a now tired of calling because he gives me the same answer.Can something be please done about this??i think 3 weeks is too long.My experience with IFB servicing has been so bad that next tie onwards i will make sure that i will not buy any IFB appliance.

I have purchased a new IFB Elena Aqua VX washing machine on 4-7-2014 from Sundar Radios, Marthandam, Tamilnadu. My customer ID is 3933006. Immediately after the completion of Demo by the service person from IFB, on the very first day of working of this newly purchased washing machine, the machine was stopped. I informed this to the customer care and after continuous calls made by me, the service person attended the problem and partially cleared the problem. From that day itself, the power LED available at the control panel is not working and the service person informed that it will be ordered and replaced immediately. I have lodged a complaint with the IFB customer care number[protected] and also registered a complaint by sending sms 'IFB' to 58888 and I have received a complaint ticket number 11561639 from IFB. But till now, even after nearly two months the problem is not yet resolved. Just I have received few calls from IFB informing that a service person may contact soon. But no use till now. What is the next step I should follow. Please inform me. S.W.Franklin

I have an Elina washing machine of IFB which is under AMC vide no. JSR/2460 dt.09.02.2013 and valid till 08.02.15. It developed a problem of water leakage and the complain was lodged on 21.08.2014 with your call centre vide no.10151013. Regret to inform you that till date ie. 26.08.14 the service has not been rendered. I followed up with your call centre as well with your local office but of no use. Situation is that for last 5 days I am unable to use the machine after spending on AMC for better service. Your local office at Jamshedpur is worthless. I never get proper response from them and unable to understand that why they choose 2nd half only for service. Please note that due to highway broadening work most of the time power goes off in 2nd half and I requested them to send the technician in 1st half but in vain. I request you to look in to the matter and provide the services.

Mycomplaint ticket no is 13591710 the engineer come &do some work &say some part is not with him he took me chaque rs. 4157=00 &ask 2390=00 for cash payment his mobile no is [protected] he not come bace i belong to allahabad uttar pradesh.

Dear Sir/Madam, I had purchased washing machine (SR No: 122767) from Unilet showroom at Erode. Unfortunately, the item does not function at all or not working often. In past 5 years I had repaired my washing machine more than 6-9 times for various major manufacturing issues. I have read through all the details within the accompanying instruction manual supplied along with the washing machine as well as worked through the various trouble shooting methods but it seems that the washing machine simply is a faulty product. Now I decided that I can’t use this product anymore and I would require a replacement for the product as soon as possible. I don t need any repair for the same product again. I have been a loyal IFB customer for and have always been perfectly satisfied and happy with my purchase. Your Erode service center Varsini Enterprises service is really arousing pity and they never care about customers. Also most frustrating part is customer care/ service center is closing the compliant number without closing the compliant. I have been calling the customer care on a regular basis but unfortunately yet to receive any satisfactory response. I can’t wait for the replacement more than this week. Kindly expedite. Thank you for your time and consideration in advance! Please look in to the matter on an urgent basis and do the needful Very truly yours, A Muniappan Erode - 1 [protected] [protected]

Registered a complaint with IFB service centre on 19th Aug and it took 2 days for a representative to come back and check the same.This was after repetitive call backs to the customer care.Each time they give us some technicians number, which is swtiched off most of the time.I dont understand how Mr senthil can keep his phone switched off during working hours.No calls from any department regarding the status of the spare parts.The technician says his boss has to approve amount for the spare parts.Is this the procedure in IFB.Dont you have all the spare parts ready ????Technician says why did you register instead should have called me directly.Its been a week now, i guess IFB is still manufacturing the parts.Mr Senthil is taking rest at home i think and customer service will only send a reminder as they can call up the technician.Guys please be proactive and your duty is to keep the customer updated on the status rather than passing the ball to customers court.the lady at the customer service centre who has promised to call back is still hunting for the phone i guess.Plz avoid this company for the pathetic customer service. Complaint Registered by Manesh Pushpakaran Phone [protected].

I had an issue with my IFB washing machine, it all of a sudden started to make weird noise but yet worked with lesser load so i continued to use it (with low load weight), and called up the 'authorised' service center guys.. After 8 days of repeatedly calling and requesting them to come and repair... it they came quiet late on the 8th day.. and ripped out the machine to see what the problem was.. and said the barring has to be changed and they woudl do it the next day. It was raining so i offered them my umbrella to keep them off the rain. They never returned! The umberalla with them.. its been 3 days now, they dont pick the call nor are bothered. The urgency is that we have a new baby home and the washing machine is o[censored]rgency to wash cloths every now and then.

Dear Sir, I have called IFB service centre Jammu on[protected] few days back for general service and getting Protecta but no one picked the phone. Then I searched on google IFB service centre Jammu and found two numbers [protected] and [protected]. I called [protected] and asked is this IFB service centre Jammu they replied yes . The I told that I have to service my washing m/c . They came within hours after asking address. They charged for service and DEscale etc...and gave bill in the name OM SAI RAM ENTERPRISES having same mob numbers and Email [protected]@yahoo.com to my wife . She was not aware of the fact but she found doubt with the behaviour of the service persons. In this way these people are cheating the inocent peoples. They always reach to the home before due date who purchase a IFB product . Kindly take some action against them.

In spite of continuous calls to Area Manager and Service Engineer, the above complaint has not been resolved till date. My address is K.Uma Rao, 115, Rohini, Vittalnagar, Near ISRO Layout, Bangalore 560078 Washing Machine - Senorita Plus, Sl No: 0871, AMC valied from 08/01/2013 to 01/01/2015 AMC Franchise taken by Whitewoods

1. refer my complaint nos 13561534 and 13621209. 2. i had registered a service request to resolve noise from my senator washing machine on 13 aug. one mr Naveen from off beat services attended to the complaint only on18 aug. he charged rs 4550/-(infact said will charge less if it was taken as a personal repair & not from IFB. but we insisted on company repair). 3. the washing machine totally stopped working. Mr Naveen has stopped attending call. no action on ground inspite of repeated complaints to the call centre( verify call records from above complaint nos, hope this complaint works. regards Rajesh Mukkundi [protected] [protected]

I was purchase an AC from your local dealer at Ajmer City from Surabhi Electronic in the month of March 2014. I submit a request on the website of IFB for free service, they told me to contact local dealer. I contacted with the local dealer in the months of July and August 2014 for two times regarding free service. The company assured me for free three services in a year but, it is very surprising that no one come for the same. The company only giving me tickets no. on my mobile which are as under : 12775094 dated 15.04.2014, 13343241 dated 14.07.2014 13545548 dated 11.08.2014 13613039 dated 18.08.2014 It is very surprising that Company not verified the work allotted on the each ticket no. and not collect any information from the Consumer. We have already Consumer items from Godrej, Videocon, LG, and they all are very effective in services and Consumer satisfaction. It is once again requested to look into the matter.

I have lodged a COMPLAINT regarding certain problem in my IFB washing machine on 27th, July 2014. to the company on phone and my complaint no. is13439931. The technician from DATAR service DOMBIVALI [AN AUYHORISED ASERVICE CENTRE] has collected wrongly an amount of Rs. 2000.00 for replacing the motor. Since the motor was in working condition I cancelled my order and asked for refund of money after deducting his service charges. The payment was made through an account payee cheque in the name of DATAR ASERVICE. He has not refunded till date even after 3 weeks have already passed. date

I am in possession of a washing machine, dryer and a dishwasher and have annual maintenance contract for the dishwasher and the washing machine. A month back I had a serious problem with the water controller of the washing machine and had a very hard time to finally get it rectified despite the maintenance contracts. There was a huge irresponsibility from one of the mechanics who were sent. He was rude and left the problem worse. Subsequently, the engineer who fixed the problem suggested a filter to prevent silt accumulation and then a pressure pump to enhance the water pressure to the machine. There were follow up calls from three different people which was highly annoying as the same questions and queries were being repeated. However I got a confirmation call from the service engineer that he was going to do the changes in about three days. Its been over two weeks and I have had no call or attendance to complete the task yet. I am hugely disturbed as some of your service engineers who come are careless. Given the service standards that you talk of this is a really bad experience I have had. Please ensure I get a call and your might wish to overhaul your service centres in Bangalore Anuradha Ghosh [protected]