IFB Industries Complaints & Reviews

Complaint ticket no 11651143 booked 10 days ago. 1) Complaint could not be logged on for whole day due to server problem.They had refused to take my complaint over phone 2) The call was attended after a week.They gave a lame excuse. 3) The problem was identified.Timer is gone and require a replacement. cost about Rs. 2500. It was caused by some problem in Cut-out.We have not noticed any short circuiting in cutout. IFB is insisting on purchase of Cutout ( cost about 1350) for giving warranty on their machines. If cutout itself fails, what is the remedy for us. Do we have to go for another cutout to safeguard the 1st cut out. The machines are fabricated such that they fail invariably once in two years in order to gain spare parts sale and service.Alternatively they insist on AMC which is for two years.Somehow they want to make money regularly by selling their products.We also have no alternative than to call them.Spare parts are availble with them only.

Dear sir... Im P.Mahender Reddy resident of Warangal dist. Telangana. I have been using IFB front load (Senetor dx )model num:[protected] from the past 3 years.I have faced a numerous problems with the machine since the day of my purchase. It takes forever to wash a minimum load, from the error codes.Every time I call the IFB care the service center guy would come out that the prob will not duplicate again.Finally after months of this and a numerous phone calls the service center asked to get the machine to the service center which is very far off my place of residence.I took the machine to the service center bearing the transportation charges on[protected].Still there is no response from your side. Its not a big deal pasting some stickers showing''ONLY IFB FRONT LOADERS GIVE A 4 YEAR WARRENTY.''If so you have to stick to it and give a true and good service to the consumer.If you people cant go for giving appropriate service in time ...for god sake please stop sticking such lables and stop bluffing the people. I feel regret to buy any other product of IFB make and Im suprised that the most reputed brand of India is lagging behind in providing coustomer service. Dear sir please take care of the problem and try to solve it as early as possible

There is a water leakage problem with the IFB Washing Machine (Model Elena). We contacted the customer care centre numerous times but no one is taking a responsibility to fix it. 12/08/2014: Complaint logged with their customer care number who informed that the Tech will be visiting. We mentioned that the tech should come post 6pm and call before coming. 14/08/2014: Technician turned up before calling and that too around 2pm whereas the time given was 6pm. He checked the machine and informed that a part need to be re-placed. Part Name: Plunger. He said that he is not carrying the part and will come back on 16/08/2014 with the part and fix the issue. 16/08/2014: No one turned up, no call from IFB regarding status. We called the customer care and they informed that they cant arrange for a technician today and 17/08 is Sunday (off) and Monday 18/08/ is also off. 19/08/2014: After waiting for a couple of hours, called cutomer care again to check the status and they informed needs to be replaced i.e. Plunger. After a couple of hours the technician Srinivas calls us to confirm the address and we informed him to carry the part, to which he acknowledged. Technician turns up but without the part which is to be replaced. Checks the machine and says 'Plunger need to be replaced'. (Yes, that's what we have been telling you and the customer care guys aswell). Since he was not carrying the part, he leaves. 20/08/2014: As usual no one turns up and no one calls. We make calls to customer care who inform us that the said part is out of stock...When we shout at them, suddenly the part is made available; though to our surprise they have no record of the technician visits in their database and the service centre has updated the reason for the problem as "Fault with the electric point" After some time Srinivas calls us and says another technician Vinod will visit and replace the part. Not sure if this will be resolved today, but we really need someone to take an immediate action and resolve this.

I have registered my complaint on 12.08.2014 and my ticket no is 11648298 . My customer no is 3588261. my washing machine is not working well, when we switch on the machine it goes on washing, and does not stop automatically after completing the cycle and water is also leaking from the inside

We have registered a complaint 2 months back.And a fter repeated reminders a service technician attended and informed us that a rubber ring is tobe replaced.He asked us to once again rtregister complaint and promissed to attend on receipt of spare part from company. Though we used to call him several times, he never bothered to attend us. We contacted the service centre here and every time they promissed to send the technician. The technician, one mr. Subin, used to swithoff his mobile when he realises that it is from our phone..

We have purchased the machine from ms aliyas electricals, pallimukku, kollam, kerala. Till date our complaint is not attended.

My e mail id is [protected]@gmail.Com

Hello, I called IFB Support office for new connection. The support person informed me the technician will come your home within 48 hours. But the technician person not came more than 10 working day. When I call the service person they saying the person will come today and tomorrow. They are not responding and respect costumer's feeling. The worst customer service providers this IFB,

Permanent Customer No: 2844567 First Complaint/Ticket No: 13249474 dtd 30.06.2014 (Status: complaint closed without my consent) Second Complaint/Ticket No: 13494879 dtd 04.08.2014 (Status: complaint closed without my consent) Third Complaint/Ticket No: 13564433 dtd 14.08.2014 (Status: Open) Sub: Replacement of 8 KG Digital Direct Drive washing machine (SR No: 060147) Dear Sir/Madam, I had purchased 8 KG Digital Direct Drive washing machine (SR No: 060147) from Unilet showroom at Bangalore. Unfortunately, the item does not function at all or not working often. In past 3 years I had repaired my washing machine more than 3-4 times for various major manufacturing issues. I have read through all the details within the accompanying instruction manual supplied along with the washing machine as well as worked through the various trouble shooting methods but it seems that the 8 KG Digital Direct Drive washing machine simply is a faulty product. But now the current issue is that the drum of the washing machine had broken into 2 pieces and is being under repair for past 46 days. Now I decided that I can’t use this product anymore and I would require a replacement for the product as soon as possible. I don t need any repair for the same product again. I have been a loyal IFB customer for and have always been perfectly satisfied and happy with my purchase. Your Bangalore service center Harinidhi Enterprises service is really arousing pity and they never care about customers. Also most frustrating part is customer care/ service center is closing the compliant number without closing the compliant. I have been calling the customer care on a regular basis but unfortunately yet to receive any satisfactory response. I can’t wait for the replacement more than this week. Kindly expedite. Thank you for your time and consideration in advance! Please look in to the matter on an urgent basis and do the needful Very truly yours, - Jayasuryan Bangalore, Karnataka

Respected Sir, Myself Nitesh Agarwal, I purchased SERENA 5.5KG ON 12/05/11 with 4 year warranty. Presently my washing machine drum belt is not working. Please send someone to check and rectify the problem. My contact details are as below: Nitesh Agarwal Add:- 410/17 Prem Ganj, Sipri Bazar Jhansi, U.P. 284003 Mob:- [protected] [protected]

Sir, We purchased the washing machine (Model: Senorita Aqua SX 6KG) on 1st November, 2013 from Bedi Electronics, Ludhiana but that was the wrong choice to opt for IFB without going through online survey. Till date we are receiving lot of problems. First of all, door open problem was shown on the panel, which was not solved by the technician. This problem is still there and we have to hold the gate tight for about 4-5 min till the machine shift to wash mode. Now the machine directly shifts to the spin mode before going through tumble process. We registered the complaint on 2nd August, 2014 and Ticket 13484222 was generated. The technician said that there is a problem in small part called rotor and we will replace it in 2-3 days. Till date we have number of calls to the customer care but no action is taken. Kindly solve the problem as we are facing lot of problems due to inactive washing machine. Otherwise replace the machine. Reet Inder Kaur Qtr No. 46, Staff Colony, Guru Nanak Dev Engineering College, Ludhiana, Punjab - 141006.

This is to inform you that my washing machine shows error and doesn't work properly. The service member said that its the problem of pcb. It has been more than a month receiving any message from them. From past 2 years I have spent more than 10, 000 Rs which I think is more than its value. It has been annoying me. I am sorry to say that I have lost hope of your company ""IFB"".

Complaint number 13511884 not fixed since 06 Aug 2014 - IFB Diva Model Customer Id: 3705203, (Under Annual Maintenance Contract) 1. Harassment: IFB does not seem to have the ability to attend to the call within 24 hours. IFB Technician not attended the call after more than 24 hours as on till date also lots of pleading to Customer Care Service[protected]/[protected] 2. On 08th Aug 2014, Ms Jyoti ([protected]) committed sending Technician today evening or tomorrow morning but nobody came after tried so many times but she didn’t pick the phone till date after we tried to Mr. Vajpayee ([protected]) and Mr. Junnaid Khan ([protected]) but same didn’t pick the phone till date also as per my information your some technical staff left their assignment from long period, without technical staff this service (repairing) work cannot be completed. After we got the mobile no from other sources of IFB Technician Mr. Chandresh (M) [protected] has committed to come but no results. Customer Care Service Ms. Mercy, Mr. Sayyad Shah & Sr. Supervisor have been committed so many times but progress of work is same and time has already been elapsed i.e. It seems that you have no control over Service Stations, Customer Care, Employees and Franchisee neither you have taken any action to start the work at your level. Please explain why you have not proposed any action against Service Stations, Customer Care, Employees and Franchisee and what action you have taken till now because we are suffering the company shall be responsible for observance by his Service Stations, Customer Care, Employees and Franchisee of provisions in the company Act. it is regretted that even after continuous pursuance by us, no work had been taken up, even after laps of 8 days of valuable work which reflects the gross negligence & poor performance of the company. Reviewing the above aspects/ situations, it is well established that franchisee is not at all interested to execute any work further and misleading the facts by putting false statements/ arguments against the factual situations. I expect that by logging my complaint here, after numerous complaints by me in the customer care no results found. Now, after buying an automatic washing machine, we have gone back to the age old practice of manual washing of our clothes. Thanks to IFB. Thanking you, Yours truly, A.K.Vishwakarma Sunita Vishwakarma

I brought IFB Washing m/c Last Year in SELLAMANI & CO Ambatture Chennai..Yesterday (on-13.August.2014) My wife dress washed (at 2.30pm) After 5.30pm she is working in kitchen heavy sound came from house (burst sound) After she was searched found SENORITA SX 6kgs 1000Rpm Front door glass broken condition and glass piece spillage in sround Hall.Already My boy Baby (6 Month old) Sleeping in hall.(Above detail sharing in my phone call that time i returned to Home from my office)


My wife very afraid condition night full heavy fever.she is not Cook


Pl.Pl.Pl.Check and countermeasure to be correct in other your IFB product washing m/c That is one unsafe.


In future avoid this problem fully


Now i already contact custemer care and complained. They will corrected my washing M/c shortly.
My Complain No[protected]


C.Jayapal.Plot no-104, S.v.Nagar, perumalpattu village, veppampattu, Thiruvallure, Tamil nadu 602024
Mobile-[protected].

Dear Sir, My Permanent Consumer Code is 10674914 & AMC (Annual Maintenance Contract) No. 288643 Dt. 11/6/14, and I made a complaint to your call centre on helpline no 39004321 for my washing machine 1.) Running Noisily 2.) Faulty Programming on 8/8/14 vide ticket no 13524410, consequently IFB Representative, Mr Rajesh Telephone No. [protected] visited and inspected the machine on 9/8/14 and assured that the problem would be rectified by 11/8/14 or 12/8/14. When nobody came to repair the washing machine I called up the IFB Call Centre on 13/8/14 twice but still nobody turned up to repair the washing machine in question. Please make use of your good offices to facilitate repair of my machine at the earliest to avoid further inconvenience to me. My registered mobile no is [protected]. I hope IFB would live to its reputation, which it is popular for and rectify the fault of my machine. NEENA MASIH [protected]

I bought ac 3 months back and its the third time i am lodging a complaint about the problem i am facing regarding its cooling. A week back ifb representatives came to fix the problem and told me that the gas is leaking because of loose valve. And now again after a week ac is not at all cooling.


Whta kind of service is this? Ifb people dont come on time. They delay. And ultimately do not resolve the problem.

sir/madam i am from aligarh (up) . i have baught a washing machine of your company 9 to 10 year before .it didnt create any problem since than but this year in august i assumed a rapairing problem in the month of august then i contact your aligarh service centre. they sent a worker (mr. gaurav) from there to make it work proper, he does worked on that by saying that "it need some tools in it to be repaired and given the list of some tools"...

I have digital direct 7 kg IFB washing machine in warranty period. Machine is not working for last 7 days. I have booked complaint at customer care on 7. 8.14. Done reminder calls on 9.8.14 and 12.8.14. My complaint no is 13517646. Despite reminding multiple times, call is not being attended, also my call is not being forwarded to higher officials on request at customer care. This has previously happened twice earlier in Bhopal.

Sir, The complaint was lodged with the customer care department on the 14th of July and so far no result. Complaint number is 13342382. The machine is under AMC and is valid till December 2014.. Last week, i went to their factory and gave complaint, Spoke to venkatesh. He said he will resolve the issue. Later on the same day, one of the person called on the phone and said that he is from IFB and will refund the AMC amount and cant service the washing machine. The issue. I want them to service the machine and make it in working condition and i don’t want the AMC amount to be refunded. i don’t think it’s fair on their part to return the money and deny the service. if they can take the AMC amount in advance its their duty to rectify the machine and not denying. As the machine is under AMC, I want their executive to replace the machine or repair the machine. Request your help in this matter Regards Vinod

Ticket No. 13480145 dated 1st August 2014. Still problem not solved as of today 12th Aug 2014.
Every day I follow up with your service company ( Excelent Sevice Center) to get the standard answar, the parts has not reachjed us, we will get it by this evening, and will be fitted by engineer tomorrow.

The tomorrow has not yet come. Does not know why this care less attitude of your service partners, or IFB does not care about the after sale support. As I know, I have filed this complaint in Gurgaon, and IFB has its manufacturing unit in Okhla. How many days it takes to reach the parts from Okhla to Gurgaon?

If IFB can not provide the parts, then you should clearly mention, that we are unable to get the parts, and then you should compensate me, so that I can choose another brand product. why should I stick to IFB?

Customer ID: 1504289 I had booked a complaint on 25/7/2014 for repair of IFB Washing Machine (UNDER AMC FOR 2 YEARS). Complaint no: 11599273. On 30/7/2014 the complaint was attended and was solved initially. (A component namely MCU of the machine was changed) The next day, had the same problem and contacted the IFB person. Again a complaint was booked on 01/08/2014 and it was registered as an incidence E15271 according to the reports and also a ticket no 11634270 was received. The same component was replaced again. It was found working without load. Subsequently with load it was not working which information we conveyed to Mr. Mahesh (Newtech, Nanganallur, Chennai TamilNadu) After hearing the facts, Mr. Mahesh informed us that he will visit us on Saturday (09/08/2014) along with his senior, but he did not turn up as assured by him right from morning till 5 PM. But at 6 30PM he called over phone and wanted to attend the complaint, but I was not available and I requested him to come on Monday (11/08/2014, since the next day happened to be a Sunday) But he did not turn up. However the next day (Sunday, 10/08/2014), we received a SMS, to our surprise that the complaint has been closed with entire customer satisfaction. How could this happen? Therefore, depute your technical person immediately to attend the complaint. In the event of no response we feel sad and have no other alternative than to dispose the machine and to buy a new machine of other leading brands. We will also not to recommend IFB products to others. V. Balasubramaniam +91 - [protected]

washing
machine problem our ID:3121623, ramesh mukkawar


purchase date:[protected], 1st compliant:[protected]
(compliant No:8017161), 2nd compliant:[protected] compliant No.:[protected]rd
compliant:[protected] compliant No.:[protected]th compliant:[protected]
compliant No: ) 5th compliant:[protected] compliant No.:[protected]th
compliant;[protected] compliant No.:[protected]th compliant:[protected]
compliant No.:[protected] kindly solve the issue permanently