IFB Industries Complaints & Reviews

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After IFB's intervention / follow up post my complaint here in consumercomplaints.in website, the call was attended by replacing the parts on a fast track basis. Thanks to Team IFB.

But still I will repeat my statement, Please choose & educate the right kind of service partner on customer handling, not to loose valuable customers.

Regards,
Satyajit Dash
GURGAON

Yesterday (11/08/2014) evening, the representative visited our place and the complaint was attended to.
Today, I checked the machine with load and it was working.

V. Balsubramaniam

hi.

My terrific, bitter, awful experience with IFB Chennai customer care, Guduvancherry and Tambaram service centre
I logged a complaint on 27th of Nov 2014 for my washing machine problem, which is in warranty. Ticket No 11877322.
Nobody showed up for first one week. After 2-3 reminders to customer care, an engineer came by. For the first 2 times i don't know why 2 different service engineers used to visit and tell me what the problem is while i already know about the problem.
They don't have the habit of fixing appointment for their visit. If we don't be available at the time they say they will close the complaint (it happened from previous experience)
Initially 2 service engineers came from Tambaram service centre. Then one day i received call from Guduvancherry service centre that the service offered by Tambaram centre is bad and they would take of my complaint.
Then came the 3 third engineer and told me the same thing that what is the problem with the machine. I got furious and shouted. The engineer said within one day he will get all the spares.
again after 2 days i got a call from service centre Guduvancherry saying that Enigneer will visit and take all the spoiled part out and replace with new one. i asked to check if all the spare parts available for replacement before coming. They replied that no parts will be replaced but only the broken parts will be taken out and would be replaced on next day. (This was really testing someones patience). I asked why is it like that and got a reply they should show the broken parts to IFB and get the spares. There is no way a renowned company would do like that. And they would trust their own service engineers. However I did not accept to remove anything from my machine unless they would be replaced on the spot.
2 days gone again and i called the customer care (i lost track of how many times i called service centre and customer care since the complaint is logged). Whenever i called that the machine is not ready yet, they keep promising they would escalate the ticket.
Again a call from same Guduvancherry centre that they have taken over my complaint. 4th engineer came some 5 days back. This time i saw some improvement that he dismantled the entire washing machine and said that he will come next day with all the spare i need.
Meanwhile he told me what are the things that won't be covered in the warranty, which came around Rs. 3000 roughly. After 2 days he came with one spare but not with others. Today he came with another spare, but i was not available during his visit. He was clearly instructed at what time he need to visit. He didn't show up yet or call.
I can update later on the latest improvement.

Not Rinsing

2 Complaints were given regarding our washing machine. Ticket 15345991 dt.16.04.2015 and 15397018 dt.24.04.2015. Till date service person did not attend inspite of repeated complaints. Service is very bad. Please make arrangements for sending your service person immediately. If service person does not attend today, we may be forced to approach consumer court.

This is Vijayalakshmi Sudharsan from Velacherry chennai. i made a complaint on Friday 19.6.2015 about the washing machine where the machine stuck at one point and drainer did not dry the clothes and water is getting stagnated. My complaint number is [protected]. I made a specific note that we both are working so send representative around 6 pm on weekdays or else on last Saturday we are completely free for them but for no use. They did not turn up at all.til now i did not get any calls from them. Please Throw some light. Please try to treat every costumer as valuable costumer.

My phone is [protected]
My address is Mohd.Shamim S/O Mohd.Aslam
Near Ramlila Ground opp.Shiv Sai Mandir Lajpat Nagar Moradabad.(U.P) 244001

I have received a resolution for this complaint on 13th August, though a call made by the Bangalore service executive. The refund of the amount was not done to me directly, but I was told that they would provide me with the AMC from 13th August and the amount would be adjusted for the AMC payment.

unattended

I got a call from the local representative of IFB on 7th that they would be able to repair my machine within 6 to 7 days after getting the parts. feel that the local unit here have deliberately delayed repairing of my machine so that the AMC period is over. I therefore request you to ensure that the AMC period is extended by the same period for which the Machine has remained non-functional after the mechanic visited on 19 July 2014 till the date it is finally repaired. I again request you to ensure that my machine is repaired without further delay.

Hoping to get an early reply.

Yours Faithfully
Durga Prasanna Das

My Machine was picked up for repairing on 4th September but yet to be returned although more than two weeks has passed, On My telephonic contact with the Service station at Bhubaneswar where I am located, they say that the machine has been repaired & would be delivered today or tomorrow, which they have been telling since the last seven days but not delivering the machine. I never expected such horrible service from IFB, In case I do not get my machine within this Thursday i.e 18th, I will have no other option but to lodge a complaint with the local Consumer Redressal Forum for compensation for hwilful & deliberate harassment by the company.

The service deserves minus star rating so I can not give even one star rating .as the service is horrible not bad.

Yours Faithfully

Durga Prasanna Das

Thank you...the problem is now taken care of...from ankita

Dear Team,

My washing machine has finally been repaired. Thank you for taking up the issue with the right people. I would also like to thank team IFB for taking action ASAP.

Regards,
Bindu Abraham

I have open a complaint first week of Jan'2015 and problem not resolved and ticket is closed with out prior concern with the customer and this is not the first time i am facing the issue with the CC people which they are following ( i used to provide feedback to CC and their managers to take an action but in vain), which leads customers unhappy.
On top that i have raised one more complaint on 20-Jan ont he same issue and no one attend till 22-Jan, i called up serval time to CC and they told me, they already escalated from their side, and ask to call Technician by providing me number (Here i am not sure what exactly CC team is doing) which No answer after make 10-15 times calling to the number. And after i called back CC they provide Technician manager number which is not working and so CC team provided me branch manager and area manager number as well which are not functioning.
On 21-Jan evening i again made a call to CC and force them to connect next level Person (B S) and he told that with in 24 hrs problem will resolve, but no one called me up or even inform about the status.
Today (22-jan) i made a call again to CC where there is no answer from CC side and still they are escalating things since 21-Jan.
I am not sure why IFB is giving such rights to that agency where they are not addressing / resolving the issues of the Customers even after paying AMC ( Annual Maintenance Charges).
I hope some action should be taken on this.

Complaint Number which raised on 20-Jan: 14737466

Dear ifb team,
Thanks for showing kind support that after 3 days I m still waiting for a postive reply from yourside. If this kind of such quick and fast response system is maintained by such a big organization like ifb gervinances team then the third class service made by your local service team is correct. As if you can't make a reply from their these service team has full justification to there job and sorry to say that this kind of serivce is not acceptable at all.
For your information I have logged on sunday for which your engineer visited my residence but still the same issue has been raised as the pcb was faulty. Still after 3 days the same has not been replaced and no satisfactory response has been provide neither by you people nor by team sitting in Meerut.
When I asked the team for change for machinery they said they can't change the machinery else I could go to consumer court if wish to. And the response from your side seem to be the same.
I urge you to either provide me a solution or replace my machinery and refund my amount or else I will have to move to consumer court with no other option .
Waiting for your respone at priority basis.

Regards
Arpit Seth
11.[protected]@gmail.com