IFB Industries Complaints & Reviews

On 2nd August, one of your representative from Clarity Service Bangalore came for servicing my dishwasher. During the servicing he damaged the door switch. I immediately called the customer care and lodged the complaint and the ticket no is 13485505. The representative who logged the call is"Prem" and he even spoke to the technician. He was supposed to come the next day and replace the lock. He never turned up next day, but turned off the phone. The entire discussion log is available with IFB . Another technician from another service center RP services came to rectify the switch and now he is charging 1700/- for the switch + the service charges I allowed the person to service the dishwasher only because he had the id card and he also showed me the bill book which clearly mentioned it to be an Authorized service center. Also i reverified it with the IFB executive, who validated. Now it seems IFB has duped me. It is first damaging the machine parts and then sending other people to replace them, thereby making money. I am aghast . As a cutomer I look forward to your response and resolution.

I have launched the complain on dated 04/08/2014 at 09.00 AM in the morning being complain number 13495401. Being a renowned company, the complain should be attended on the same day. In the wonder the complain is attended at 04.30 PM on 05/08/2014 with the unskiled labour. And again after continuously ringing to call center the complain was attended by the person on 06/08/2014 at 04.30 PM, stating that yesterdays person was unable to detect the fault. If the down time is three days, what is the punishment in the industry for such a down time, just calculate.

I have a IFB 6KG Full Automatic Digital Washing machine which is under AMC. I had lodged a complain and had got the above complain no. The mechanic attended the complain on 19.07.2014 and said that the display panel needed replacement & that he will come & change the same within 4 to 5 days. However the machine is yet to be repaired although 18 days has passed & I have reminded at Customer care no. [protected] as well as the local service centre at Bhubaneswar but with no result.

I was called yesterday by someone who said he called from Bhubaneswar office who said that I have to purchase a new machine as parts for the old is not available, where as the mechanic who attended the call had said that it can be repaired by replacing the front display panel by a new model panel and also replacing the user circuit to match the new panel.

I therefore request you to see that my machine is immediately repaired & the AMC extended for the period the machine has remained non-functional after being inspected by the mechanic.

Hoping to get an early response

Yours Faithfully
Durga Prasanna Das

My dishwasher model is NEPTUNE and Machine serial number is [protected].I took annual maintenance contract from[protected] to[protected] which was renewed for[protected]to[protected].Again this annual maintenance contract was renewed on[protected] for[protected]to[protected].The renewal charge Rs 3750 was paid on[protected]. My dishwasher stopped working. I called for service.Your company service person Shashi Kumar (contact number [protected]) came .He tried something and left saying that he will come and repair it within next few days.After that I called your office several times and I was told each time by your service manager that definitely my machine will be fixed by someone within a day or two.But till today nobody came and fixed my machine.Now 2 months are over. I want immediate action in this matter or if not may be I will get help from consumer court Thank you ...Mrs Ankita Barooah 1958 Fourth Main HAL 3rd Stage Bangalore 75. Contact number [protected].

I have IFB Digital 5K Washing Machine, there was a problem with the on-off button and the dampers, raised a complaint with customer care and the complaint number is 13276501, this was raised on Jun20. Customer executive visited the house after multiple requests and confirmed that the problem is with the board and dampers. Both needs to be replaced. Till now (Aug 5th) none of the parts are replaced and these parts come under Annual Maintenance scheme. This complaint is with Trinity Service centre, Kammanahalli, Bangalore. Daily I visit the service centre, plead and request them to finish job but they do false promises but nobody turns up to replace teh parts. Peter is the owner of the Trinity service centre and he hardly picks up the call. It would be great if somebody takes action against them, so customers are given due respect and none of them go through the struggle that I did. Thanks, Raghavan

I have top loading automatic IFB washing machine and is under warrenty period. the service persons are saying the problem my machine is having is not covered under warrenty. I agree for that and is ready to pay if any charge is needed, then also no reply is coming. please try to rectify my problem

I would like to issue a complaint against IFB India. 1 month back i brought a split 2 ton AC from IFB, nd around 2 weeks back i started having water leakage problem from my indoor unit, so i registered a complaint about that on 29-july-2014, Complaint number : 13454237. But its been 5-august-2014, still no body came to solve the issue. When i call them they just give me lame excuses, and says that Its not in their hand. Kindly have a look on my complaint and resolve it ASAP Regards Deepak Rana

My ticket No. is 11566581. The technician had come to check the complaint of our washing machine. He had said that some parts had to be changed. This happened 3 weeks ago. Ever since when we call up the agency, we are told that it will one week for the parts to arrive. Nothing has happened till date.

I registered a compliant through customer care against my IFB washing machine sanetor 6 Kg front loading, my ticket number is 13132271 dates 12/06/2014, and the second ticket number against same compliant 13445287 dated 28/078/2014 Mr Gouri and second time Mr Shankar both are told need to replace MCU.still there is no response when ever we will go to office located in muralinager visakhapatnam, ANDHRA PRADESH (SWASTIK TECHNOCRATS(AUTHORIZED IFB SERVICE CENTRE, MANAGER Mr P.SRINIVASU) the manager is always away from office and we visited so many times to office in working hours, he kept a receptionist and if any thing we asked she replies i dont know, in this way these people are creating a trouble to IFB customers, please act accordingly.

Hi Everyone,

I had purchased IFB washing machine from on 2nd August 2014 at 11am from IFB Point D-77 Malviya Nagar New Delhi 110020.


At the time of purchasing, the dealer has promised to send somebody
for the installation on same day. Dealer has opened ticket with IFB at 1 am on 2nd august for the new installation.

Nobody has visited on 2nd august for the installation. I called so many times
to dealer but there was no response and
they talk very rudely, when I visited their place again for the installation on
pending.


I called on IFB customer care number no.[protected] on same day at 3 pm to request
to send somebody for the installation.

I get to know that from the customer care executive that it
will take 24 hours for the installation on weekday and 48 hours including
weekend.


Dealer has misguided me that they will send somebody today.


I received call from IFB
installation person from mobile no. [protected] on 3rd August at 9:10am and he
said I will visit at 2pm today.

He did not came at 2pm. When I called at 2:30 then he was
saying my motorbike has some mechanical problem and I cannot visit today.


I called today morning again to the customer care, he has
given me two mobile number([protected], [protected]) to get help from them.


mobile number [protected] is switched off. mobile number [protected]
ringing but he is not picking.


It is already completed more than 48 hours and nobody has visited
yet for the installation.


I am really tired with the support which I received from the
dealer and the IFB. I called 10 times since Saturday but nothing had happened
till now.

I would request you to please let me know the cancellation
process for this purchase.


Regards,
Shams
[protected]

Dear Sir, I have extend the Warranty of IFB WashingMachine-Front Door.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Recently I booked the compliant that there is crack on the Doorand they have taken thecomplaint . Even after two months they have not clear the complaint. How do I go consumer forum on this. Thanks and regards A Y N YADAV

On 1st april this product was bought . Since then it was working highly efficiently . But all of a sudden it stopped working on 31st july .
Only four months had hardly gone, why this situation had occurred ?
Its a humble request if you can replace it, so that these kind of problems we donot face .
Thank you !

Dear team, My name is arpit seth and contact no. is [protected]. I have purchased an ifb Ac in the month of march 2014. At that moment the Ac was not cooling I contact the retailer they arranged an local engineer and who said that the stabilizer need to be change. We changed it. In the month of may 2014 the machine went dead. We ccontact the customer care they arranged the engineer after Three days who said pcb is damaged. After 2days it was replaced. Again the same thing happened in the month of July 2014. Which again took 4 to 5 days for replacement of part. Now again tonight on 2 of august 2014 we are again. Facing the same problem in want my machinery to be replaced, or else I now forward the complaint to consumer court. Regards Arpit Seth 11.[protected]@gmail.

I had purchased a IFB washing machine thro CSD
I personally visited the IFB INDS lTD IFB show room in hyderabad to give the invoice/Demand note received from CSD for the delivery of IFB washing machine.
I was given a 3 day time for the delivery.
But since 24 Jun 14 It took them one week to deliver the product that after repeated calls which the agency was mostly not attending to. The numbers are 39187607 and [protected] (mr nagender).
When the product was delivered at home, the delivery boy Mr karunagaran, literally dumped the IFB machine on the floor and misbehaved with my wife.
Before the payment we were assured by sweet talks that the product will be delivered promptly and the demo arranged.
On receipt of payment voucher the agency behaved like any other" carry on regardless" type of attitude company
Till date we are waiting for the demo and i fear that the IFB washing machine has been damaged by the dropping of your delivery boy
I fully agree with the complaints of the other in this web. they all are harassed IFB customers
Well this is the sate of IFB services

Regards to all of you

I have purchased IFB fully automatic front loading washing machine around 9-10 years back. Now machine is not functioning because machine has developed a technical problem and to rectify the problem I did lodge a complaint with IFB, on dated 25.7.2014 vide Ticket No[protected]. Local service providers from IFB franchise visited the machine and reported that Machine being 9-10 years old, spare parts can not be made available hence problem can't be rectified. This complaint was cancelled, without my consent (Ex-parte). Then second complaint was lodged on 30.7.214. vide Ticket no[protected]. This is pending. After this I contacted IFB company Chandigarh service centre and reported the problem in detail. Who, also in turn, was blunt in telling that since spare parts are not available hence problem can not be rectified. and suggested to buy new machine from IFB. My concern is: 1. IFB fully automatic washine machine is a high value premium product of the company. Does the life of the product company offer to customer is only 10 years. 2. If yes, then why same is not mentioned on the invoice/ brouchers. 3. If spare parts for the machines after ten years are not available will customer prefer to buy high value product from IFB? 4. Since I have IFB product can I request IFB company to rectify the problem in the machine and with in how much time. 5. If no, will customer be not right to knock the door of Consumer Forum/ civil court to seeks the justice? Feedback to other customer: Dear All: If you are purchasing IFB high end /. high value machine think that this investment is for ten years only after this you will have to scrap the machine.

Had lodged a complain on 10th june no. 13120208. the person visited our house when I was not there . Since then i have been chasing the CS & the concern person Mr Shaunak Sharma ( [protected]) but in vein . Most pathetic service I had ever come across. Useless & I have wasted my Money in Buying this product. .

We have shifted from Bangalore to Visakhapatnam on 25.07.2014. On 29.07.2014 request[protected] was given over toll free number. Despite several reminders on every day, service personnel did not turn up till this moment on 31.07.2014. It's deeply frustating to observe that big companies make big promises only to sell. After sales maintenance is very, very poor. Further delays ..., I don't know, may lead to consumer forum. Registered mobile number [protected] ( Ms Susmitha - my daughter ) Bhujagasayana Nandyala [protected]

Ifb team, We have recently purchased an ifb microwave model 30src1 with serial number[protected]. While using the microwave for the first time today, my family member got a big electric shock. He remained unconscious for 5 minutes. There is electric current in the complete microwave body. Do you realize the gravity of this incident? It simply indicates the ifb india is selling substandard products. How do you compensate/address issues where your substandard products inflict injuries to a consumer? Dr a. K. Gupta Formerly dy. Director general - sr. Gr., icmr Ministry of health & family welfare Government of india

Hi, i am dr.Lavanya from madurai..We purchased ifb elena steam washing machine 6 kg last may 14th...Its been just 2 months when the machine started spinning vigorously 12 days back.We gave a complaint 12 days back, , the local branch office sent technicians with absolutely no knowledge, , initially they said that circuit board had gone, , and then after repeated calls, , they say that the board has to reach, , , after 3 days we made the call again to which they bluntly replied that the circuit board was ready..But they came and found a new problem that the motor was faulty, , , didnt they have the basic knowledge that the motor was faulty at the initial stage that they came???
We again called the local manager who said he will have the machine replaced by 29 th june...But no response absolutely till date...I even mailed the customer care and yet awaiting their response...So here we are spending 27, 000 rs.. On a so called world class machine and frustrated without any use of it...
I really really hope that this complaint will really help people to show their (Ifb) feedback and quality ...Worst will be an understatement

Costumer id - 1470052 Dear sir, It is unfortunate to register that we are are highly unsatisfied with after sale service IFB washing machine because even after paying ANNUAL MAINTENANCE CHARGES regularly, we are not able to run our washing machine continuously even for a month which you can cross- check from numerous complaints lodged and they are not able to rectify the same to our satisfaction. kindly look in to the matter and explain. regards Sanjeev Chopra Amritsar, Punjab Email - [protected]@mail.com