IFB Industries Complaints & Reviews

I have purchased IFB fully automatic front loading washing machine around 9-10 years back. Now machine is not functioning because machine has developed a technical problem and to rectify the problem I did lodge a complaint with IFB, on dated 25.7.2014 vide Ticket No[protected]. Local service providers from IFB franchise visited the machine and reported that Machine being 9-10 years old, spare parts can not be made available hence problem can't be rectified. This complaint was cancelled, without my consent (Ex-parte). Then second complaint was lodged on 30.7.214. vide Ticket no[protected]. This is pending. After this I contacted IFB company Chandigarh service centre and reported the problem in detail. Who, also in turn, was blunt in telling that since spare parts are not available hence problem can not be rectified. and suggested to buy new machine from IFB. My concern is: 1. IFB fully automatic washine machine is a high value premium product of the company. Does the life of the product company offer to customer is only 10 years. 2. If yes, then why same is not mentioned on the invoice/ brouchers. 3. If spare parts for the machines after ten years are not available will customer prefer to buy high value product from IFB? 4. Since I have IFB product can I request IFB company to rectify the problem in the machine and with in how much time. 5. If no, will customer be not right to knock the door of Consumer Forum/ civil court to seeks the justice? Feedback to other customer: Dear All: If you are purchasing IFB high end /. high value machine think that this investment is for ten years only after this you will have to scrap the machine.

Had lodged a complain on 10th june no. 13120208. the person visited our house when I was not there . Since then i have been chasing the CS & the concern person Mr Shaunak Sharma ( [protected]) but in vein . Most pathetic service I had ever come across. Useless & I have wasted my Money in Buying this product. .

We have shifted from Bangalore to Visakhapatnam on 25.07.2014. On 29.07.2014 request[protected] was given over toll free number. Despite several reminders on every day, service personnel did not turn up till this moment on 31.07.2014. It's deeply frustating to observe that big companies make big promises only to sell. After sales maintenance is very, very poor. Further delays ..., I don't know, may lead to consumer forum. Registered mobile number [protected] ( Ms Susmitha - my daughter ) Bhujagasayana Nandyala [protected]

Ifb team, We have recently purchased an ifb microwave model 30src1 with serial number[protected]. While using the microwave for the first time today, my family member got a big electric shock. He remained unconscious for 5 minutes. There is electric current in the complete microwave body. Do you realize the gravity of this incident? It simply indicates the ifb india is selling substandard products. How do you compensate/address issues where your substandard products inflict injuries to a consumer? Dr a. K. Gupta Formerly dy. Director general - sr. Gr., icmr Ministry of health & family welfare Government of india

Hi, i am dr.Lavanya from madurai..We purchased ifb elena steam washing machine 6 kg last may 14th...Its been just 2 months when the machine started spinning vigorously 12 days back.We gave a complaint 12 days back, , the local branch office sent technicians with absolutely no knowledge, , initially they said that circuit board had gone, , and then after repeated calls, , they say that the board has to reach, , , after 3 days we made the call again to which they bluntly replied that the circuit board was ready..But they came and found a new problem that the motor was faulty, , , didnt they have the basic knowledge that the motor was faulty at the initial stage that they came???
We again called the local manager who said he will have the machine replaced by 29 th june...But no response absolutely till date...I even mailed the customer care and yet awaiting their response...So here we are spending 27, 000 rs.. On a so called world class machine and frustrated without any use of it...
I really really hope that this complaint will really help people to show their (Ifb) feedback and quality ...Worst will be an understatement

Costumer id - 1470052 Dear sir, It is unfortunate to register that we are are highly unsatisfied with after sale service IFB washing machine because even after paying ANNUAL MAINTENANCE CHARGES regularly, we are not able to run our washing machine continuously even for a month which you can cross- check from numerous complaints lodged and they are not able to rectify the same to our satisfaction. kindly look in to the matter and explain. regards Sanjeev Chopra Amritsar, Punjab Email - [protected]@mail.com

Hi, 1. Booked senator auqa on 27th july. 2. Machine not delivered yet. 3. Customer most of the time does not pick the call. Even not providing any directions. My order number:[protected]. Want my refund of amount with interest and i want to file complaint in consumer court. Please provide direction on the same.

I have exchanged my old ifb washing machine with a new model.Now the machine is out of order for the past one month.After repeated complaints there is no response. My complaint ticket nos are- 1. 13318546 2. 13434848 Till date nobody has attended the complaint. please do the need full Anil vishwanathan Meena Bhavan, Mukth nagar, padmanabhpur, Durg. Chattishghar

Sir / Madam, I had purchased an IFB Eva Aqua VX 5.5 KG 700 RPM Washing Machine on 28 July 2014 from Thrissur. My ticket number is 11606250 The representative has not yet come for demonstration and when contacted was rude and unforthcoming with regard to installation and demonstration of the functions of the washing machine. Furthermore he was trying to sell something to me over the phone instead of helping me install and demonstrate the functions of the machine. It is highly disappointing to have such response from an internationally acclaimed company or is it the policy of the company to treat indian customers in such a way ? If the company doesnt have a policy to assist the customers and demonstrate the functions, please do not make such false promises. Eventhough I dont expect any response, i am giving my moblile number and address Flat No C/79/37 (7), Maliyeckal Symbiosis Flats, Udaya Nagar, Thrissur Pin 680020 Mobile [protected] Thanking You Dr Habeeb Mohamed

This is Haragopal Iruku, a thoroughly and repeatedly suffering, highly desperate and deeply frustrated customer of IFB .

My customer ID 10469254
Complaint No : 126993 dated 17.5.2014
AMC no 7128 dated 1.11.2013

While I appreciate some your response in attending to our call and issuing a Ticket, your operating staff are simply not caring at all in making machine operative. I very much regret to inform you that my machine is not made working even today .

One of your service engineer came on 16th and did something and left without solving the problem.

On 17th May one Mr. Sreenivas Cell No : [protected] came and said that one part is defective and he will bring it and repair. Till may end he did not turn-up During 1st week of June, when we were out of station, it seems he called on our home no and he was asked to come after 4 to 5 days.

Till 19th June ( One month after we gave complaint ), he did not come back. When we contacted, he asked us to contact Head office for the part .

I am shocked to experience such a careless and irresponsible attitude towards maintaining your machines and more so, when we are in AMC .

We do not know whom to contact locally and even if we call no positive response from other side. The customer is thrown into a situation where he does not know what to do.

Our Machine no 3059972 date of purchase :[protected]

AMC no : 7128 dated[protected]

Around July 17th, mechanic came and said that the part is not available and they will give Exchange offer.
I got a call from GOA, I asked them to send me mail giving all details.

So far no mail and machine is in a DEAD condition.

We do not know whom to approach.

My complaint no is 10069569. I had registered a complaint regarding the washing machine on 11th July 2014 and on 12th July a service executive came an checked it and told the bearings have been worn out and need to be replaced.We have AMC and is valid till 11th Nov 2014.On 18th July I went to there office(KARTHIKS -INDIA, Trivandrum) and enquired about it. They told me that the bearings have arrived and they will send a staff the next day.19th July I called them and they said staffs are not free and will let me know. 21st July I went to their office again and enquired and they are saying that they are waiting for the drum has not yet arrived. But I asked them about the drum as they first said only bearings problem and they are not giving me a proper reply.(Maybe they are using my AMC and ordering drum so that they can sell it to other customers).

A service executive came and changed the bearing of my washing machine on 26th and told drum is fine but by evening my washing machine was not working again. I had to call them again and let them know about this and they send someone yesterday(29th July)but this service executive told that the water inlet valve has complaint and will order but it will take 1 more week to get the material and replace.Now see its almost a month since my washing machine is not working.The service and maintenance is very poor.They could have bought and stocked some material so that costumers can be satisfied with the service.

Please let us know if this can be handled in better way or else we will post an add in newspaper about the issues we are facing so that it helps other people in making correct decision. Service center support is pathetic.

Regards,
Ankith.

I've a IFB ''Digital 6Kg'' washing machine bought on 31/10/05. Presently the washing drum is not rotating during washing cycle leading to incomplete washing. Apart from the above problem, all other functions are normal. Pls. send service representative to attend. Both spouses being working, we're facing acute problem without the washing machine. J. Banerjee [protected]...

madam/dear sir, i lodged the compliant vide ticket number 13290983 on 06.07.14 regarding my serena 5.5 kg washing machine is not working. one person attended it after one week after many calls to customer care and your local service person srinivasan. Person who came was unable to fix the problem and told us that other person will come next day. since then i have been calling almost alternate days to your customer care and every time, i am being replied within 24 hours problem will be shorted out. I talked yesterday again customer care, i was given contact number of one Ms kalyani, but she is not lifting y phone. local service persons do not lift phone calls. your customer care person closed my old ticket number without solving the problem and generated new ticket on 18.07.14(new ticke number[protected]. now, i feel very insulted and aggrieved on poor response. i have wasted too much time. hope company will take action against erratic officials and will arrange to short out problem .other wise i will have to approach consumer court. regards uday kumar [protected] [protected]

It is more than 8 Months I have given complaint regarding my IFB microwave convection oven which is not solved and they have taken product from my place after registering complaint for more than 3 times and calling 'n' number of times to the customer service. 25 Days back they had taken the product from my place for repair and they are not responding to my calls and they are not even bothered to call back.

Its so annoying, the world fame companey people are not even properly responding to the complaint.its been 15 days since i have a problem with my front load washing machine.and the problem still exists, because of the very poor customer service. i bought the machine 2 years back, its still in its warranty period.i have called the customer service as the water is continuously leaking when the machine is working, they have sent a service engineer, he said the problem is due to the hardeness of water and just changed the rubber parts.we also bought a water filter from them to avoid further problems.even still the problem exists.after many times calling the customer service, the so called in charge guys, engineer guys.the responded after a week .next day one guy comes and say, the problem is because of "drum" breakage.and now again silence no one comes and replaces.How can be the parts of the leading companey be soo cheap and delicate.every time we call them they give another guys number and that guy give another number.i dont understand when my problem is going to solved??

Hello, I am from bangalore, KR puram. My Permanent customer ID : 10663834 I raised the complaint to repair my Oven 50 days before. One service engineer (Basha) came after week and asked me to go for a 2 year AMC to repair it.(there was a minor issue in the oven .but the technician don’t know anything he short circuited something and then transformer not working) . I paid the amount for 2 years via cheque on 13/6. After many calls the same person came to my home this Monday (21/7) and he was not able to resolve the problem as he don’t know what to do…. And he said as he will come next day but no response from him after that. When I called him again he said he is out of station. Hence I called the service center immediately but they told he is not in out of station and he will come today. But he never turned up. After many calls they said as they will send the another technician(Ravi) but that guy keep on telling as he will reach my home in 10 min for last 2 days but still not coming. And now he is not picking the call at all, The WORST thing is, no one picking my calls in the service center. Seems they noted my all numbers and not picking at all.. Trust me today only I called at least 50 times but no response from them. Please take the necessary action immediately. Technician numbers and name: • Basha – [protected] • Ravi – [protected] • Customer service Rep: Lavanaya and Aswini :[protected] and[protected] Thanks Chandrasekar [protected](Bangalore)

hello sir im buy front load ifb washing machine but this m/c not work properly few days
1.sime time stop on mid of washing clothes
2.some time not start
3.some time not picked water in null
4.dangerous proplem creat in m/c given current
please sir solve my problem
h.n-531 keshavpura sector-7 kota rajasthan ph.[protected]
mb.[protected]

I stay in Gurgaon, Orchid Garden Suncity. GGn - Sector 54. I had bought a IFB washer cum Drier 6 months ago. It cost me 70K.
In last 6 months I have called technician more than 20 times ...problem still persists. I am washing clothes at my neighbours house - who has a Whirlpool _ great quality, cheap & absolutely no issues.

I am SICK of the brand IFB, I am SICK of calling technicians at GGN service centre ...they never turn up on time ...take days to come & attend & on top of that ...unable to solve my problem.

That's not all, my machine is under warranty, , but can not be replaced - Since IFB does not have washer cum driers.

I FEEL CHEATED & HELPLESS ...since i do not know who should i speak to. Machine is registered in the name of Amber Dubey.

I have paid for a servicing for my IFB washing machine till 2015. My machine has stopped working since 17th of July and I was told the technician would arrive within 24hrs. No response from IFB service centre despite calling multiple times. Every time I call the concerned person I'm told that he/she is on leave.

Compaint registered during AMC period, executive visited after 20 days.He then told us that a part has to be replaced and should get it ordered and takes 2 weeks.
He did not turn up after that. Now AMC period is complete and when called up they are saying that franchisee has changed and they are unaware of the status.
Please ask the new franchisee to look into the matter.

SHIVASHANKAR PILLAI K
KAVERI HOUSE
KUMARANALLORE P.O
KOTTAYAM
KERALA
INDIA